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1 Introduction
The implementation of the multi-company application comprises the following steps:
- activation of the application on all the nodes,
- system reboot to take the modification into account,
- creation of the entities,
- creation of the users,
- allocation of the inter-company call right,
- creation of the attendants.
Note:
Before any management operations are performed, the centrex reserved areas and the area used
for the company call must be defined in the numbering plan.

2 Service activation
The service must be activated on each of the nodes in the system.
Object name: System > Other System Param. > Spec. Customer Features Parameters
Attributes:
Centrex Version : select True.

The system must be rebooted for the new parameter value to be taken into account.
The specific attributes and objects become accessible as soon as this operation is performed.

3 Creating a company
A company corresponds to an entity. The modifications made to an entity are broadcast across
the whole network, except for entity 0 which is therefore not used for a company.
In order to simplify the management, the company call number of entity xy is 8xy (if 8 is the
company call area selected).
Object name: Entities
Attributes:
Company Call Number : enter the company call number. This number
must be compatible with the existing prefix plan
or the creation of the entity will be rejected.
Centralized Centrex Serv. : select True or False as to whether the company
is a common company.

Note 1:
These two attributes may only be modified when the entity is created.

 
   
 
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Note 2:
An entity cannot be deleted if user sets, attendant sets, hunt groups and trunk groups are allocated to it.

4 Automatic creation of the "company call number" prefix


After an entity is created and the company call number is entered a new prefix is automatically
added to the prefix plan. It will be deleted automatically when the entity is deleted.
Object name: Prefix Plan
Attributes:
Number : company call number.
Prefix Meaning : Company Call Number
Prefix Information : entity number.

Note:
This object may not be modified or deleted manually.

5 Entity call prefix


Object name: Prefix Plan
The prefix must take the form COMPANY CALL NUMBER + SHORT NUMBER. The company
call number must be coherent with the entity number.
Attributes:
Number : enter the entity number.
Prefix Meaning : select Entity Call.
Prefix Information : enter the entity number.

6 Reserved areas
The reserved areas are declared in the prefix plan.
Object name: Prefix Plan
Attributes:
Number : enter a number reserved for the short local
numbering.
Prefix Meaning : select Centrex Reserved Area.

7 Users
The number managed in the user subscription takes the form:
MANAGED NUMBER = COMPANY CALL NUMBER + SHORT NUMBER
The syntax is checked when a user is created to verify that the first digits in the user's directory

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number do correspond to the " company call number" of its entity.


In addition, the first digit of the short number, i.e. the digit which comes immediately after the
company call number must be a reserved area prefix.
Object name: Users
Attributes:
Directory Number : enter the user directory number in accordance
with the general numbering plan (long number, 8
digits maximum)
Entity Number : enter the user entity number.

Note:
When the multi-company application is validated, the Entity Number attribute may no longer be modified
after the user is created.

8 Inter-company call right


The inter-company call right is attributed in the user's phone facilities category.
Object name: Classes of Service > Phone Features COS
Attributes:
Inter-Company Calling Right : - True: the users may call all companies,
- False: the users may only call their own
company and the common company.

9 Attendant set
Object name: Attendant > Attendant Sets
Attributes:
Entity Number : enter the number of the attendant entity.
Inter-Company Calling Right : - True: the attendant may redistribute the calls
to the other companies,
- False: the attendant may only call his or her
own company.

Attendant and attendant group call prefixes


Object name: Prefix Plan
Attributes:
Number : enter a number in the form:
COMPANY CALL NUMBER + SHORT
NUMBER.
Prefix Meaning : Select Individ.Attendant Call or Attendant
Group Call.

 
   
 
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10 Music on hold by entity


The music on hold by entity is managed in three steps:
- validation of the system option,
- management of the timer for connection after a call reaches the attendant,
- management of the waiting guide for each entity.
Object name: System > Other System Param. > Attendant Parameters
Attributes:
System Option : Select Entity Call Guide No Answer.
Entity Call Guide No Answer : - True: the voice guide (or music on hold)
connected is the one entered in the entity
parameters.
- False: the voice guide connected is the
same for all the entities.

Object name: System > Timers


Attributes:
Timer No. : 102
Timer units. : Enter the timer after which the voice guide or
music on hold is connected to the external caller
(this timer is set when the call overflows to the
attendant).
Enter 0 if no guides are to be connected.

Object name: Entities


Attributes:
Voice Guides
Entity Call Guide No Answer : Enter the number of the voice guide or the music
on hold.

Note:
the music on hold must be physically present on each node.

11 Pre-offhook mode on entity external call


The pre-offhook mode is managed in 3 steps:
- management of the routing to greeting guide,
- creation of the routing prefix (local not broadcast),
- management of this number in the DDI translator (not shown here).
Object name: System > Incoming Greeting Guides
Attributes:

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Greeting guide ID : Enter the number of the greeting guide (between


0 and 254) which may, for example, be selected
equal to the entity number.
Voice Guide No. : Enter the number of the voice guide or the music
on hold.
Guide Timer : Timer which must correspond to the duration of
the voice guide.
Routing Directory Number : Enter the entity call number.

Object name: Translator > Prefix Plan


Attributes:
Number : Enter the entity call number.
Prefix Meaning : Select Incoming Call Greeting Guide.
Prefix Information : Enter the greeting guide No.

On a network where the companies are multisite, this type of management must only be
carried out on the node where the trunk group is located.
For more information, refer to the "Database management" folder.

 
   
 
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