AMREEN SHEHZADI

100 Waverley Road

Great Horton
Bradford
BD7 3AJ
Mob: 07508449666
Email: amberjaved66@yahoo.com
Personal Profile
A highly motivated and enthusiastic individual with an eagerness to learn and develop
personal skills in a practical setting. Approachable, well presented and able to establish
good working relationships with a range of different people. I am a forward thinking and
versatile individual, and have gained and developed a wide range of skills over my education
and work experiences. I pride myself on my enthusiastic and honest personality and would
relish the opportunity to demonstrate my hard working attitude to any potential employer.

Key Skills
 Self Motivated and able to work independently
 Excellent Team Work and Problem Solving Skills
 Good IT Skills – Confident Using MS Office Packages
 Excellent communication skills
 Able to work under pressure
 Confident using own initiative to solve problems
 Willingness to be flexible to needs of a business

Employment History

SHELL Petroleum, Bradford Sep 2017- Dec 2017

Sales Assistant
 Assisting customer and answering their queries
 Shelf stacking
 Keeping shop floor clean and tidy
Active Claims (UK) Ltd, Bradford FEB 2017 - Present
Claims Handler
 Managing and progressing a caseload of fast track RTA matters.
 Responsible for processing new claims and collecting accurate information and
documents before sending to legal representatives.
 Actively liaising with clients, solicitors and linked organisations to ensure smooth
running of the cases
 Making sure all matters are dealt on time, to the highest standards and in line with
regulatory, mandatory and legal requirements.
  Developing and maintaining effective relationships with colleagues, clients and
business partners
 Making sure all customer complaints are acknowledged and resolved as quickly as
possible
 Answering telephone and face-to-face queries from both existing and new clients
 Updating database, generating standard and non-standard letters and documents,
and using IT system without secretarial staff
 Efficiently updating computer and filing/papers records

Active Claims (UK) Ltd, Bradford 2016

Claims Handler (Work Experience)
 Worked closely with the members of staff and assisted them as and when required
 Provided exceptional customer service by updating clients on inbound and outbound
calls
 Maintained and managed all clients' data with confidentiality
 Undertook administrative tasks as and when required

Aslam Store, Bradford 2015 - 2016

Customer Assistant (Work Experience)
 Assisted customers with their choices and advised on products
 merchandised stock lines where required to maximise sales
 price checked items
 Responsible for security within the shop
 Keeping the shop clean and tidy at all times
 Provided a high level of customer service at all times

National Agricultural Research Centre, Islamabad Pakistan 2014 – 2015

Lab Assistant (Work Experience)
 Worked at National agricultural research centre on different instruments and helped
other students in sample preparation.

Sadiq Memorial Public High School, Pakistan 2010 – 2013

Teacher
 Negotiated appropriate learning targets for the group and individuals as appropriate
to their needs and aspirations as well as the course aims.
 Planned learning activities based on the specific individual needs within the group
 Promoted safe and supportive learning environment
 Promoted equality and diversity
Riaz Hospital, Mirpur, Pakistan
Ward Assistant (Work Experience)
  Assisted in the delivery of patients care
 Undertook tasks within own domain of training or delegated by registered nurses
 Adhered to health and safety regulations within the hospital

EDUCATION
Mirpur University of Science and Technology, Pakistan (2013 – 2016)
M.Phil Zoology (Incomplete)

Mirpur University of Science and Technology, Pakistan (2010 – 2012)

Higher Education – M.sc (Zoology )

Mirpur Degree College, Pakistan (2007 – 2009)

Further Education – B.sc (Botany, Zoology, Chemistry)

Degree College Islam Garh, Mirpur, Pakistan (2005 – 2007)

Secondary Education – F.sc (Biology, Chemistry, Physics)

Government Girls High school Islam Garh, Mirpur (2002 – 2005)

Metric in Science (Biology, Chemistry, Physics)

Government Secondary School, Islam Garh, Mirpur (1994 - 2002)

Basic Qualifications

Hobbies and Interests

I enjoy socialising with friends and family. I have keen interest in current affairs and like
myself keep up to date with it. I love to explore new places whether its historical or visitor
attractions. I enjoy reading books and novels in my spare time.

References available upon request