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Contents:

Getting Started .........................................................................2


System requirements ...........................................................2
Installing Game ...................................................................2
Launching Game ..................................................................3
Controls .....................................................................................4
Menus ........................................................................................9
Main Menu ............................................................................9
Options .................................................................................9
Pause Menu ........................................................................10
Game Interface .......................................................................11
Status Bar ..........................................................................11
Job Info Panel ....................................................................11
Gauges ...............................................................................12
Guide Map ..........................................................................12
Wing Mirrors ......................................................................13
On-Screen Messages ..........................................................13
Gameplay ................................................................................14
Cargo Transportation .........................................................14
Day-To-Day Life .................................................................17
Improving Your Lorry ........................................................19
Running Your Own Company .............................................20
Notebook ............................................................................24
Contacts ..................................................................................26
Troubleshooting and Support .................................................27

MANUAL UK Truck Simulator 1


Introduction

Drive your lorry across the UK, visit its beautiful cities, haul cargo for various
companies, and make money so your business can grow. As you advance through
your career obtain access to new lorries, companies and much more to become the
master of your profession.

Getting Started

System requirements

Minimum System Requirements:

Operating system: Windows XP or Windows Vista


Processor 2.2 GHz
1 GB RAM (2 GB on Windows Vista or Windows 7)
256 MB graphics accelerator (GeForce FX or better class, ATI 9600 class or
better)
DirectX 9 compatible sound card
DirectX 9.0
900 MB of free hard drive space

Recommended System Requirements:

Dual or Quad Core Processor 2.2+ GHz


2 GB RAM
512 MB video card: GeForce 6 or better, ATI Radeon 9800 or better

Installing Game

To install UK Truck Simulator, insert the UK Truck Simulator CD into your CD-ROM
drive. Follow the on-screen instructions to complete the setup process. If
installation fails to start automatically, proceed by following these steps:

1. Open My Computer

2. Select and open your CD-ROM drive

3. Find setup.exe and execute it

4. Follow the on-screen instructions to complete the setup process

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Getting Started

Launching Game

1. Start by:

a. Clicking on the "UK Truck Simulator" icon on your desktop, or

b. Going to your programs menu and selecting to play UK Truck Simulator, the
default path should be "Start" -> "Programs" -> "UK Truck Simulator"
-> "Play UK Truck Simulator".

2. A configuration window should appear. Just click on the "Start!" button to


continue.

3. UK Truck Simulator now starts and the main menu appears, select "New
Game".

4. Enter your name into the dialog box that just appeared and click the
"Continue" button below.

5. Select the company you would like to start with and click the "Begin your
career!" button. Then wait until game is loaded.

6. You will find yourself at a loading dock where you will see the trailer
(highlighted) that you will need to deliver. The on-screen instructions will help
you get started. Good luck in your new career!

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Controls

Controls

Note: You can completely reassign the control keys through "Options" ->
"Keyboard" menu.

The supported game controllers are:

Keyboard (only)
Keyboard + Mouse
Keyboard + Joystick
Keyboard + Steering Wheel
Keyboard + Gamepad

Select the desired controller combination in the selection box at the top and make
sure to configure your controller properly before playing!

These control actions are available with their default settings for keyboard
(remember, you can reassign the keys any time):

Main Vehicle Controls:

Throttle ↑ W

— applies brakes if the lorry is moving


Brake / Reverse ↓ S forward, otherwise reverse gear is
engaged

Steering Left ← A

Steering Right → D

Left Right
Shift Up — if you switch to manual transmission
Shift Shift

Left Right
Shift Down — if you switch to manual transmission
Ctrl Ctrl

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Controls

Note: Some of the above keyboard actions (such as Steering Left or Steering
Right) may be overridden by additional controllers (joystick, gamepad, wheel etc.)
and may no longer function.

Additional Vehicle Controls:

Start / Stop Engine E --

Parking Brake Space --

Motor Brake B --

Left-Turn Indicator [ --

Right-Turn Indicator ] --

Hazard Warning F --

Headlights L --

Horn H --

— you need to be using Inside view to


Wipers P --
see the wipers working

— toggle on when you reach the speed


you want to maintain, toggle off or
Cruise Control C --
simply accelerate or decelerate to
return to normal

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Controls

On-Screen Dashboard:

Show / Hide Wing


F2 -- — toggle wing mirrors
mirrors

Show / Hide On- — toggle the dashboard display and


F3 --
Screen Dashboard gauges

— toggle on-screen map (steps


Show / Hide Map M --
through two levels of zoom)

Notebook:

Show / Hide
N --
Notebook

Show Map Notebook


F5 --
Page

Show Cargo
F6 --
Notebook Page

Show Management
F7 --
Notebook Page

Show Mail Notebook


F8 --
Page

Cameras:

Inside Camera 1 --

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Controls

Free Rotate Camera 2 --

Top Camera 3 --

Cabin Camera 4 --

Bumper Camera 5 --

On-Wheel Camera 6 --

Drive-By Camera 7 --

Next Camera 8 -- — cycle between cameras

Special Actions:

Num
Look Left pad --
/

Num
Look Right pad --
*

— activate special locations such as


Activate Enter -- resting spots, petrol pumps, services
or job offers

Trailer Attach T -- — attach or detach trailer

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Controls

— enables mouse free view (when the


Left key is held) if the current controller
Rotate Camera --
Alt is Keyboard + Mouse, otherwise it
has no function

— takes a screenshot (automatically


Screenshot F10 -- stored in "My Documents\UK
Truck Simulator\screenshot\" )

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Menus

Menus

Main Menu

New Game — Start a new game.

Load Game — Continue with a previously saved game.

Options — Change graphics, sounds, controls or gameplay settings.

Credits — See the names of the UK Truck Simulator's development team.

Quit Game — Exit UK Truck Simulator.

Options

Display:

Here you can change resolution, tweak brightness and set your own balance
between how the game looks and its performance.

Keyboard:

Here you can reassign the keys to match your controller. Just click on the action
you wish to remap and type the new key (or press Esc to cancel).

Controller:

Here you can select the desired game controller. The default is keyboard only,
but you may add alternate game controlling devices, including steering wheel,
joystick, or gamepad. Just plug it in, start the game, go to the controller options
and then choose it in the combo box at the top. Caution, certain keyboard
controls (especially related to steering) may become disabled when an additional
controller is activated as they are overridden by the controller.

Audio:

Here you can adjust the volume of the music and sound effects or reverse
stereo.

Gameplay:

Language — Choose the language in which you would like to play the game.

Gearbox — Set whether you want to shift gears manually, or use game-
assisted shifting.

Clock-notation — Select between 12 or 24 hour clock notation.

Interior Mirrors — Disable real reflection in the wing mirrors if you

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Menus

experience frame rate slow downs.

Pause Menu

Back — Return back to game.

Load Game — Leave the current game and continue with a previously saved
game.

Save Game — Save the current game progress.

Options — Change graphics, sounds, controls or gameplay settings.

Quit Game — Leave the current game to the main menu. Unsaved progress will
be lost.

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Game Interface

Game Interface

Status Bar

The status bar provides essential information about your lorry, fatigue, time and
money.

The total amount of money you have, in pounds £.

Indicates how tired you are. If the eye is nearly closed,


you need to get some rest as soon as you can.

The condition of your lorry and your cargo. The more red
you see, the more your lorry or cargo is damaged. Note
that the damage will influence the lorry's performance!
And cargo damage will affect your reputation and
income.

The current game time (different from the real world


time or your system time).

Job Info Panel

The job info panel provides details about your current delivery. It is only displayed
when you are on a job.

The name of the city where you need to deliver the


cargo.

The company to which you are delivering your cargo.

The type of cargo you are transporting.

The delivery time when the cargo must be delivered.

The progress bar which indicates the remaining time left


to complete your delivery on time.

In this example you are delivering furniture to the Transinet company in


Sheffield. The cargo must be delivered before 22:49.

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Game Interface

Gauges

The gauges reflect the current state of your vehicle. In Inside (default) view they
are integrated into the cabin's interior – they are a part of the fully functional
dashboard. In the remaining views the gauges appear in the lower right corner of
the screen.

Guide Map

The guide map shows your location in the UK, your lorry is always in the centre.
You can toggle it (the default key M) between two zoom levels – high and low, or
you can switch it off completely. The high zoom level is most useful for cities as
the streets are shown in detail. The low zoom level allows you to see further
ahead, which may be helpful when you hit the motorways again.

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Game Interface

The markers on the map:

"You are here" marker – this is your current location.

Destination marker – very useful as it shows where in the city


the cargo should be delivered.

Services (cities only) – here you can rest, repair or tune your
lorry.

Cargo depot (cities only) – here you may find new jobs and
deliver your goods.
any company logo

Petrol station – here you can refuel or rest.

Road designation.

Lorry dealer – here you can buy new lorries.

Garage available for purchase.

A small garage you own.

A big (upgraded) garage you own.

Recruitment agency – here you can hire a new driver for your
fleet.

Wing Mirrors

You can toggle the on-screen wing mirrors on or off as you wish (with F2 key by
default).
Warning: On less powerful computers driving with the wing mirrors on could
result in a considerable slow down. If your system barely meets the minimum
system requirements consider turning the mirrors off when you don't need them.

On-Screen Messages

While driving, you will receive various important messages. They will provide you
with helpful information including all sorts of notifications and helpful hints.

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Gameplay

Gameplay
You start the game as an employee of the cargo transportation company of your
choice. You will be assigned a lorry and you will be given instructions on what to
do next. Every time you finish your delivery your employer will automatically plan
and assign a new job to you, just like in real life. Later in the game you may get
the opportunity to change your employer, which may improve your working terms
a little, but generally you will still be following orders.

While employment certainly has its advantages - paid expenses, no need for
burdening yourself with delivery planning, free lorry at your disposal - it's only a
starting point, so you can earn some initial capital and then buy yourself your own
lorry. After a time you will probably realize that your professional development has
ground to a halt - you will not be gaining any more reputation, you will be driving
around the same places all the time and the reward for the work could have been
higher - and that you could be doing much better working for yourself. At that
point, once you buy yourself a lorry, you will become an independent driver who
will be making his own fortune in the trucking world. It will take some courage to
go it alone, but it will be well worth it!

Going independent will open up a whole new world to you. You will be able to buy
garages across the country, fill them with lorries and even start up your own
transportation company! As you grow and expand, you will attract more and more
logistics companies which will want to work with you. In time you may build the
biggest transportation company in the UK or you may go bankrupt! That will be up
to you.

Cargo Transportation

You will earn money by transporting cargo. A single delivery


is simply called a job. When you decide to take on a job,
find a cargo terminal with the Job offer marker, drive over
the marker and stop. An offer to negotiate a delivery will
then appear.
As an employee you will not be able to choose which job to
take. You will be always assigned one automatically.
The cargo terminals may in turn be either a starting point,
where you can accept new jobs, or the final destination, to
which you will deliver your cargo. Each depot belongs to a
Job Offer
single logistics company. Some companies may only receive
goods (e.g. Kaarfor, SellPlan), others are both a supplier as
well as a receiver of goods. No company is purely a supplier.
This means that you will be able to eventually deliver to
every cargo terminal in the game, but you will only be able
to accept jobs at some of them.

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Gameplay

Accepting A Job

When you become an independent driver, you will be able to select a job from the
available offers.

Once you reach the negotiation table - the job offer screen - you will need to select
a cargo from the list on the right half of the screen. The prices of the offers are
fixed, you cannot bargain for them, but they are based on the distance you will
have to drive.

Each job has a different urgency condition. The urgency condition determines the
duration of the job's delivery window, i.e. the time span for which the
destination warehouse will be expecting you. Basically, the longer the window, the
more time you will be allowed to spend on the delivery. The urgency is
represented by these icons:

Normal – two hours delivery window

Challenging – one hour delivery window

Hard – half an hour delivery window

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Gameplay

As an employee, you will face only the jobs with Normal urgency. As an
independent driver, you will get the chance to take on more difficult deliveries.
Think carefully though, you might want to upgrade your lorry before you face the
harder challenges.

Cargo is also classified into several ADR classes (European Agreement concerning
the International Carriage of Dangerous Goods by Road). The game uses a
simplified system to classify how dangerous the cargo is:

Non-dangerous goods

Class 3 – Substances presenting low danger (e.g. diesel, petrol)

Class 2 – Substances presenting medium danger (e.g. acids, chemicals)

Class 1 – Substances presenting high danger (e.g. hot chemicals)

The transportation of more dangerous goods calls for a more experienced driver
and offers a better payday. However, you will have to first obtain an expensive
ADR certificate to be allowed to transport such goods – there is a different
certificate for each different ADR class. An icon by each cargo indicates which ADR
class it belongs to. If you do not own the proper certificate, you will be able to
obtain it by clicking on the restricted goods and confirming the dialogue that
appears.

After accepting a job by pressing the "Accept


Cargo" button, it will be time to attach the trailer.
Usually, it will be placed just in front of you and it
will be marked by an animated arrow pointing at it
from above. To attach the trailer you will need to
reverse the back of your lorry under the trailer's
front. A message should appear asking you to
confirm that you want to attach the trailer.

Note: This can be a difficult task. Try to experiment with the various available
camera views to find a suitable one - top-down view is the easiest, while the in-
cabin view using only wing mirrors is the most realistic.

Cargo Delivery

By taking the job you will commit to deliver the trailer to its
destination on time. If you forget where you are supposed to
deliver the cargo consult the Job info panel. For convenience the
destination is marked on your map with a red circle.
Don't forget to check the Job info panel to see how long you
have left to deliver your cargo on time. If the progress bar
reaches the end, you will be late and you will be penalized by

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Gameplay

your pay being reduced by up to 50% and suffering a major


reputation loss.

Once you've reached the unloading depot, you will need to


reverse your trailer into the transparent red box. When you
have parked successfully a message will appear with an
offer to detach your trailer.

Unloading Dock

Having completed your job you will receive your reward and some reputation
points. As an employee, you will be paid only the profit share - a modest
percentage of the total amount of money your employer will receive for completing
the job. However, your expenses on fuel, damage repairs and emergency calls will
be fully covered. As an independent driver, you will get the whole sum, but any
costs associated with your journey will need to be paid from your own pocket. The
reputation increase will be based on the distance driven.

Damaging your cargo or delivering the goods after the deadline will lower your
financial and reputation reward. Traffic offences will lower your reputation even
further.

Canceling A Job

If you are an independent driver, you may choose to take a new job before your
current job is completed. In this case, it is considered that you have abandoned
the current job, which will come at a price - you will be required to pay
compensation and your reputation will be severely damaged.

There's no option to cancel your current job during an employment.

Day-To-Day Life

Game Time

UK Truck Simulator has its own time cycle which runs considerably faster than real
time. Also, the time compression ratio will be different depending on whether you
are driving outside or inside a city. When the notion of time is mentioned in this
manual, the accelerated (fictional) game time is meant. The only case when real
time is considered is when speaking of the duration of playing.

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Gameplay

Traffic Rules

You should obey all the traffic rules:

1. Do not crash into other vehicles; moving or parked.


2. Respect the red lights.
3. Do not drive in the wrong direction.
4. Mind the speed limit especially 30 mph in the cities and 60 mph on the
motorways.
5. Keep your headlights on at night, just as other vehicles do.
6. Rest when you are tired. You are not allowed to drive for more than 11 hours
without a rest.

Breaking traffic laws will be penalized by fines. They will be reported immediately –
if you get a fine, an on-screen message will appear. The traffic offences will also
result in penalization by negative reputation points, which could slow your
progress significantly. The reputation penalties will stack up and will be paid
automatically upon completing your next job. So be careful.

Resting

You should rest after every 11 hours (of game time) of


driving. Otherwise you will experience nasty dozing-off
effects and you might get fined for breaking regulations.
Just check your sleep meter from time to time, you will be
warned in advance to find a place to rest. Such places can
be found at any petrol station, hotel, service, or loading
dock.
Resting Place

Fuel Refilling

As you drive, eating up those miles with your lorry, you


will need to stop and refuel. Keep an eye on your fuel
gauge and when it drops too low, refill at the nearest
petrol station. Be warned that although the petrol stations
are quite numerous, if you do not plan your stops carefully,
you might end up stranded with an empty tank in the
middle of nowhere. If such a situation should occur, the
only way out is to call the SOS service from your notebook.
Filling Pump

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Gameplay

Damage Repairs

If you crash into something, your lorry will get damaged


and your cargo might get damaged as well. While you will
not be able to do anything for the cargo, you will be able to
repair your lorry. Look for a Service marker, drive to it and
activate it to initiate the repair dialogue. Remember, your
employer will cover your expenses, but once you are on
your own, you'll pay for it yourself. If your lorry gets
damaged too badly and you do not get it repaired, your
lorry's performance will be severely affected - it will
Service become slower and more difficult to handle.

Game Over

The game can be played indefinitely; there is no grand finale where you will be
able to claim to have won, there is no singular victory condition. Unless you
bankrupt your business to lose the game, you will be free to roam throughout the
game world indefinitely. However, there are several criteria that will indicate your
progress through the game - your progress through reputation levels, expanding
your company to all UK cities, or gaining access to all logistics companies in the
game. Each of them can be considered a victory in its own right.

Improving Your Lorry

When you become independent, you will be able to buy yourself new lorries and
upgrade them. As an employee, you will be driving an assigned company lorry
which you will not be allowed to upgrade.

Buying A New Lorry

To buy a new lorry you will need to go to the Lorry dealer


and see what he has to offer. However, you will need to
discover its location first.

At the beginning of the game you won't know where any of


the lorry dealers are located, though almost every city will
have one. On your travels look for the animated marker
with the question mark. If you see it, drive over it and the
marker will change to the lorry shape. From that moment
on you will be able to buy lorries from there, which will now
be marked on your map. This is how you can discover all
the lorry dealers in the game.

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Gameplay

By activating the marker you will be able to preview the


lorries available for purchase. Make sure to visit during
opening hours - on working days that's between 8:00 and
18:00 - otherwise you will not be let in. The selection of
lorries on show will be rather limited, because different lorry
dealers in different cities specialize in various lorry brands
and lorry classes, and they will never offer you more than a
few vehicles at once. Also, the price of lorries may differ
greatly based on the lorry class - at first, only the lowest
Lorry Dealer grade C class vehicles will be affordable to you, but later
you will probably prefer more powerful, luxurious and much
more expensive A class lorries.

Before you start buying, you ought to know that unless you
have a garage, you will not be able to own more than one
lorry at a time. You may, of course, exchange your current
vehicle for a new one if you can afford it; you will even get
a trade-in value for your used lorry. Later, when you have
acquired one or more garages, you will be able to buy
additional lorries up to your garage capacity and send them
to park there, or better yet, have them make money for you
on the road by hiring drivers to operate them.

Upgrading

You may also upgrade your lorry at the Service garage,


which you will be able to find in every city. Upgrades
include: increasing the power of your engine, tuning the
engine to decrease fuel consumption, improving lorry
handling or even changing the colour of your cabin.

Note that if you are an employee you will not be allowed to


upgrade the company lorry!

Running Your Own Company

Once you've become independent, you will be able to start your own
transportation company. Buy a garage that will serve as your office and
headquarters, hire drivers that will work for you, and buy them lorries so they will
have something to drive with and make you money. You won't need much to begin
with, but it will take a lot to build the greatest, prosperous company in the UK. To
be successful you will need to expand to other cities by establishing more branch
offices, and to constantly grow and upgrade your driver fleet, so it will be able to
be even more efficient and profitable.

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Gameplay

Buying Garages

Every company needs an office - a place where its


employees can gather and where it can store its property.
Since in this game you are working in the lorry driving
business, your offices will also serve as garages for the
lorries you own. To buy a garage go to any city and find
the marker with an animated pile of coins, this shows that
the building is for sale. Drive over the marker to initiate the
purchase dialogue.
Garage For Sale

Once you've bought at least one garage, you will be able to


start filling it with lorries and hired drivers. A newly bought
garage will become your small branch office that will fit only
two employees and two lorries. You will have to come to
your office and drive inside it to be able to check on your
drivers' progress, or to give them further instructions. This
is not very practical if you are planning on growing a busy,
large company, you should upgrade your small office to a
bigger one at the earliest opportunity. Your Office

In your garage you will be able to refuel and repair your


lorries. This will give you a big advantage and save you
some money as it's 20% cheaper to have your company's
mechanics look after your equipment rather than using
public services.

To upgrade your office either


visit it or open the company
management interface in your
notebook. Click on the garage in
question on the map on the
management screen and select
"Upgrade" from the context
menu that will appear. After
paying the cost, your small office
will become your headquarters
and will be able to accommodate up to five employees and lorries. Establishing
headquarters will also enable you to manage your company remotely from the
notebook. You will be able to hire drivers, buy lorries, or relocate them to your
other offices directly from your management screen.
You may upgrade all of your small offices in this manner.

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Gameplay

Buying Company Lorries

Before you hire any drivers you should make sure you have enough lorries for
them in your garage. A driver without a lorry will not work, but he will still take
his pay!

You buy lorries for your company in the same way you would buy a lorry for
yourself - at the lorry dealer; you will just need to send it to your garage
afterwards. You will need to have a free space in your garage to do so otherwise
you will have to trade in one of your existing lorries.

Later, when you have established your headquarters, you will have the option to
buy lorries online through the management interface in your notebook or from
your headquarters.

Hiring Drivers

If you have acquired a company office and a few company


lorries, it is time to hire some drivers to start earning you
money. You can find employees through the Recruitment
agencies that are located in the majority of cities. At first,
you will not know where they are, but you can find them by
looking for the animated markers with the question mark
along the road and driving over them. It is similar to
discovering lorry dealers. If the marker's shape changes to
a globe with a magnifying glass, you have discovered a
Recruitment agency, which will be now marked on your
map.

The recruitment agency will offer you a selection of drivers


of various skill. A one star driver will ask for a small wage,
but they will only generate a small income and often
damage the equipment. On the other hand, a five star
driver will want a much higher wage, but he will drive more
carefully and efficiently. In the beginning you will
encounter mostly drivers with a lower trucking skill. With
time, as your reputation grows, you will attract more and
more skilled employees.
Recruitment
Agency

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Gameplay

After you have made your selection, you


will need to assign the driver to a garage.
Select a free slot in the garage of your
choice and press "Hire". The driver will
travel to the assigned garage by himself,
and if there's an available lorry in the slot
directly above him, he will occupy it and
begin working right away. If you want to
assign a different lorry to the driver, just
swap the slots so the assigned lorry will be
placed directly above the driver. A driver will always be associated with the lorry
in the slot above him.

Later, when you have established a headquarters, you will have the option to hire
the drivers online through the management interface in your notebook or from
your headquarters.

Managing Your Company

Your drivers, if they have lorries assigned, will find work themselves. You won't
need to point them to every job. It is still worth keeping an eye on overall garage
efficiency from time to time though, as improving the lorry fleet and employing
more skilled drivers can significantly boost your revenues.

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Gameplay

Notebook

The notebook is an indispensable aid on your travels and it also presents a


convenient way to check on your business status. It contains a navigation map,
cargo planner, your company status, mail box, and it keeps track of your career as
well as your overall game progress. From here, if you find yourself in trouble, you
can also call the SOS emergency service.

Note that the cargo planner and the interface through which you can manage your
company are not accessible while you are an employee.

Navigation Map

The navigation map represents your driving atlas with three different levels of
detail. Zoom in or out using the icons in the lower right corner of the screen or the
scroll wheel on your mouse.

If you are on a job, a thick red line shows you the shortest route between your
current position and your destination.

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Gameplay

Cargo Planner

The cargo planner allows you to plan your jobs better. On this screen you can view
and compare all the job offers available to you in the entire country at the
moment.

It is not available while you are an employee, since your employer does the plans
for you.

Company Management

Your company management interface allows you to manage your garages, lorries
and hired drivers remotely. It is available only if you own at least one upgraded
garage, which may serve as your headquarters, and that means you have to be
independent.

Mail Box

Your mail box receives emails from your friends, employers and various
companies. They might be simple pieces of information or important offers with
discounts, so read them carefully. You will recognize new, read, accepted and
expired mails by these icons:

New, unread message.

Read message.

Accepted offer.

Expired offer.

Statistics

On the statistics page of your notebook you can follow your progress through the
game, main statistics information and driving log.

Emergency Service

If you run out of fuel on the road, damage the lorry so badly that it can hardly
move, get your lorry overturned or stuck in a place that you cannot free yourself
from, your only option is to call the SOS emergency service from your notebook.
When you work as an employee, the SOS emergency service is covered by your
employer. Later, when you become independent, you will need to pay for it
yourself. The service is expensive and provides you with only basic first aid, just
enough to get you moving again so you can drive to a proper service station. So
before you call, think twice about whether you really need it.

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Contacts

Contacts

Official web site:


http://www.uktrucksimulator.com/

SCS Software web site:


http://www.scssoft.com/

© 2009 SCS Software. All rights reserved.

26 UK Truck Simulator MANUAL


Troubleshooting and Support

Troubleshooting and Support


Keep posted to www.excalibur-publishing.com for the latest info on UK Truck
Simulator including any updates that may be released.

If your problem has not been addressed, or if you want to send any comments on
UK Truck Simulator, send an e-mail to support@excalibur-publishing.com and
our support team will respond as soon as possible.

Before contacting technical support with a problem, be sure you have done the
following:

Followed the instruction manual completely

Have checked the website for any updates

Have downloaded and installed any updates

When contacting technical support, be sure to include the following information:

Operating System (Window XP, Vista, 7)

The exact name of the product (UK Truck Simulator)

Report any and all error messages reported or report the problem you are
having by providing step by step instructions as to how we can reproduce the
problem.

If it is a visual problem, describe the screen with as much detail as you can.

Product Registration

We recommend that you register your software with us. If you do so you may
benefit from updates should they become available in the future. You can register
your software easily on-line at www.excalibur-publishing.com (just select
Register from the menu on the left-hand side).

Privacy Information

We do not disclose your details to any third party whatsoever. However we would
like to keep you updated on new products from ourselves. Postal mailings are
made no more than twice a year and regular e-mails. Please inform us if you do
not wish to receive such information by checking the appropriate boxes and if in
the future you change your mind please inform us by e-mail or in writing.

MANUAL UK Truck Simulator 27

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