MANBUS1

NOVEMBER 2013 EXAMINATION

DATE: 7 NOVEMBER 2013

TIME: 14H00 – 17H00 TOTAL: 100 MARKS

DURATION: 3 HOURS PASS MARK: 40%

(BUS-MN1)
MANAGEMENT 1

THIS EXAMINATION PAPER CONSISTS OF 4 SECTIONS:

SECTION A: CONSISTS OF:

(i) 10 TRUE OR FALSE QUESTIONS (20 MARKS)
(ii) 10 MATCHING-STATEMENT QUESTIONS (10 MARKS)
ANSWER ALL THE QUESTIONS

SECTION B: CONSISTS OF 5 SHORT QUESTIONS

ANSWER ALL THE QUESTIONS (10 MARKS)

SECTION C: CONSISTS OF 4 LONG ANSWER QUESTIONS

ANSWER ALL THE QUESTIONS (40 MARKS)

SECTION D: CONSISTS OF 2 INTERPRETATIVE QUESTIONS

ANSWER ONE OF THE QUESTIONS (20 MARKS)

INSTRUCTIONS:

1. Read the following instructions carefully before answering the paper, as failure to act upon them will
result in a loss of marks.
2. Write your answers in your answer book, which is provided in the exam.
3. Ensure that your name and student number are clearly indicated on your answer book.
4. Write your answers in either blue or black ink in your answer book.
5. Read each question very carefully before you answer it and number your answers exactly as the
questions are numbered.
6. Begin with the question for which you think you will get the best marks.
7. Note the mark allocations for each question – give enough facts to earn the marks allocated.
Don't waste time by giving more information than required.
8. You are welcome to use diagrams to illustrate your answers.
9. Please write neatly – we cannot mark illegible handwriting.
10. Any student caught cheating will have his or her examination paper and notes confiscated.
The College will take disciplinary measures to protect the integrity of these examinations.
11. If there is something wrong with or missing from your exam paper or your answer book, please inform
your invigilator immediately. If you do not inform your invigilator about a problem, the College will not
be able to rectify it afterwards, and your marks cannot be adjusted to allow for the problem.
12. This paper may be removed from the examination hall after the examination has taken place.

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__________________________________________________________________________
SECTION A (30 MARKS)
__________________________________________________________________________
ANSWER ALL THE QUESTIONS
__________________________________________________________________________

(i) TRUE OR FALSE QUESTIONS

Indicate whether the following statements are True or False. Motivate all your
answers.

1. Controlling narrows the difference between what is planned and what is

actually achieved.

2. Quality control focuses on purchasing and materials management to ensure

the correct quantity and quality of raw materials.

3. Motivation is a process whereby behaviour is activated, directed and

sustained.

4. The need for achievement is the desire to control people, be influential and
have status.

5. Legitimate power makes a person a good leader.

6. Accountability is the obligation of an individual to perform assigned duties.

7. Organisational structure is the framework of formal relationships among

responsibilities, tasks and people in an organisation.

8. Planning involves innovative thinking, as managers are dealing with the

unknown.

9. Planning ensures future decisions.

10. Management functions are universal in that they can be transferred from
one organisation to another. [10 × 2 = 20]

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(ii) MATCHING-STATEMENT QUESTIONS

Match the statements in Column B to the terms in Column A. Write down the
answers only, for example 1. (a).

COLUMN A COLUMN B
1. planning (a) deciding how to do things
2. spokesman (b) takes corrective action in non-
routine situations
3. organising (c) run specific functions
4. conflict handler (d) the ability to work with people
5. leading (e) responsible for running the whole
organisation
6. middle managers (f) checking that tasks have been
done
7. human skills (g) a specific way of doing things
8. controlling (h) deciding how and when to do
things
9. top managers (i) when management decides what
should be done
10. process (j) transmits information to outsiders
[10]

[30]

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 MANAGEMENT 1

__________________________________________________________________________
SECTION B: SHORT QUESTIONS (10 MARKS)
__________________________________________________________________________
ANSWER ALL THE QUESTIONS
__________________________________________________________________________

QUESTION 1

Define management. [2]

QUESTION 2

Distinguish between effectiveness and efficiency. [2]

QUESTION 3

Explain the fundamental economic principle. [2]

QUESTION 4

Explain the moral environment of business. [2]

QUESTION 5

Explain decision-making as a management task. [2]

[10]

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 MANAGEMENT 1

__________________________________________________________________________
SECTION C: LONG ANSWER QUESTIONS (40 MARKS)
__________________________________________________________________________
ANSWER ALL THE QUESTIONS
__________________________________________________________________________

QUESTION 1

(a) Identify any five participants in the market environment of a business. (5)

(b) List any five of the main stakeholders in a business. (5) [10]

QUESTION 2

(a) Give any five reasons why planning is important in an organisation. (5)

(b) Explain what programmed decisions are. (5) [10]

QUESTION 3

(a) Give any five reasons why organising is important in an organisation. (5)

(b) The human resources are one of an organisation's main resources,

and are not exempt from control. Explain any five types of controls
used for human resources. (5) [10]

QUESTION 4

(a) Identify and describe the types of power available to leaders. (5)

(b) Describe any five of Douglas McGregor's Theory Y assumptions

about people at work. (5) [10]

[40]

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 MANAGEMENT 1

__________________________________________________________________________
SECTION D: INTERPRETATIVE QUESTIONS (20 MARKS)
__________________________________________________________________________
ANSWER ONE OF THE QUESTIONS
__________________________________________________________________________

QUESTION 1

It is very important to understand how your business functions as a system.

By means of a diagram explain the systems perspective of an organisation. [20]

OR

QUESTION 2

The formulation of organisational objectives has to satisfy several requirements.

Discuss the requirements that must be met in order to set good objectives. [20]

[20]

Section A: 30 marks
Section B: 10 marks
Section C: 40 marks
Section D: 20 marks
TOTAL: 100 MARKS

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