1) For how long you are part of Organization ?

Response No. of Respondents %age of Respondents

Less than 6 Months 10 20%

Less than 1 Year 18 36%

Less than 2 Years 7 14%

More than 2 Years 15 30%

Total 100 100%

40
36
35
30
30

25
20
20

15 14

10

0
Less than 6 Months Less than 1 Year Less than 2 Years More than 2 Years

INTERPRETATION :-

From the above graph it is clear that majority of the respondents are part of Organization from
last one year i.e. 37%; 29% of the respondents are part of Organization from last more than 2
years; 20% respondents from 6 months and remaining 14% respondents are part of Organization
for last two years.
2) What are reasons that attract you to be a customer of the Organization?

Response No. of Respondents % age of Respondents

Image 12 25%

Extra Services 13 25%

Services 27 45%

All of above 3 5%

Total 50 100%

50
45
45
40
35
30
25 25
25
20
15
10
5
5
0
Image Extra Services Services All of Above

INTERPRETATION :-

From the above graph it is clear that majority of the respondents i.e. 45% are become part
of Organization because of its services; 25% because of its image; 25% because of its extra
services and rest because of all the three factors.
 3) Are you aware of the different services offered by ASK Consultancy ?

Response No. of Respondents % age of Respondents

Yes 45 90%

No 5 10%

Total 100 100%

10

Yes
No

90

INTERPRETATION :-

From the above graph it is clear that majority of the respondents are aware of products
and services offered by ASK Consultancy i.e. 91% and 9% respondents are not aware of services
offered by ASK Consultancy.
7) Do you know about the Extra services being provided by the bank?

Response No. of Respondents % age of Respondents

Yes 35 70%

No 15 30%

Total 50 100%

30

Yes
No

70

INTERPRETATION :-

From the above graph it is clear that 70% of the respondents are known about the
innovative services and the rest is unknown about it.
9) What is your perception about the service of the bank?

Response No. of Respondents % age of Respondents

Good 17 35%

Average 28 55%

Poor 5 10%

Total 50 100%

10

35
Good
Average
Poor

55

INTERPRETATION :-

From the above graph it is clear that 35% of the respondents found the service of HDFC
Bank good, 55% found it average and 10% found it poor.
10) Are you satisfied with the dealing of the bank officials?

Response No. of Respondents % age of Respondents

Yes 15 30%

No 12 25%

To some extent 23 45%

Total 50 100%

30
Yes
45
No
To Some Extent

25

INTERPRETATION :-

From the above graph it is clear that 30% of the respondents are satisfied with the dealing
of the bank officials, 45% are not fully satisfied and 25% are dissatisfied.
11) Any problem you are facing regarding the bank?

Response No. of Respondents % age of Respondents

Timeliness 78 78%

Customer relationship 12 12%

Infrastructure 10 10%

Others 0 0%

Total 50 100%

10

12
Time Liness
Customer Relationship
Infrastructure
Other

78

INTERPRETATION :-
 From the above graph it is clear that 78% of the respondent facing the problem of
timeliness, 12% customer relationship and 10% of infrastructure.

13) How will you rate the HDFC Bank in maintaining good customer relationship?

Response No. of Respondents % age of Respondents

Good 10 20%

Average 25 50%

Poor 15 30%

Total 50 100%

20
30

Good
Average
Poor

50

INTERPRETATION :-
 From the above graph it is clear that 20% of the respondents said HDFC Bank is good in
maintaining customer relationship, 50% said it is average and rest 30% said it is poor in the
maintenance.