ATTENTION: All Sales and Care

DATE 2 October 2018 FEEDBACK: Anna Massingham

EFFECTIVE:
BULLETIN 22 October 2018 INTERNAL USE ONLY – NOT FOR DISTRIBUTION
DATE:

SUMMARY

On 2 October 2018 Optus Perks will launch a new limited time promotion, Tasty Tuesday. Tasty Tuesday is a 9 week
promotion where a limited number of food offers from your favourite eateries are released on the Perks website each
Tuesday at 12 noon (AEST). Customers must be logged in to Optus Perks, redeem a code before the allocation is
exhausted and follow the instructions to the partner website/app to receive their free item. The claims period for each
offer ends at 11.59am AEDT of the following Tuesday or once all allocations available for that claims period are
exhausted (whichever is earlier). The customer must use the code by the expiry date specified on the coupon.

Online T&Cs only: AU16+ eligible Optus customers only. Ends 11.59am AEDT 13/11/18, while gift stocks last. Limit 1 gift
per person for each weekly period. T&Cs apply, see optusperks.com.au for more details.

OFFERS

Expiry
Block Week Start End Offer Partner Offer date for
code
Free Oprego burger meal
Offer 1 Oporto 15 Oct 18
Week 1 2-Oct 9-Oct (excludes SA stores)
Offer 2 Hey You $5 Hey You voucher on us 15 Oct 18
Free 1/2 flame-grilled
Offer 1 Oporto 22 Oct 18
Block 1 Week 2 9-Oct 16-Oct chicken (excludes SA stores)
Offer 2 Hey You $5 Hey You voucher on us 22 Oct 18
Get a Chicken Rappa meal
Offer 1 Oporto 28 Oct 18
Week 3 16-Oct 23-Oct on us (excludes SA stores)
Offer 2 Hey You $5 Hey You voucher on us 28 Oct 18
Offer 1 Zeus St Greek Free Pita 12 Nov 18
Week 4 23-Oct 30-Oct
Offer 2 Zeus St Greek Free Haloumi Chips 12 Nov 18
Offer 1 Zeus St Greek Free Pita 19 Nov 18
Block 2 Week 5 30-Oct 6-Nov
Offer 2 Zeus St Greek Free Feta & Oregano Chips 19 Nov 18
Offer 1 Zeus St Greek Free Haloumi Chips 26 Nov 18
Week 6 6-Nov 13-Nov
Offer 2 Zeus St Greek Free Feta & Oregano Chips 26 Nov 18
Week 7 13-Nov 20-Nov
Block 3 Week 8 20-Nov 27-Nov Offers to be confirmed end October
Week 9 27-Nov 4-Dec
BUSINESS RULES

• The customer must log in/register to Optus Perks.

• The customer can redeem 1 offer per week unless the allocation is exhausted.
• If the offer allocation is exhausted, the customer will not be able to proceed and will be prompted to try again
next week.
• If the customer has already redeemed an offer, they will not be able to redeem a second offer that week.
• Offers are not exchangeable, redeemable for cash or any other prize, or transferable.

COMMUNICATION CHANNELS

• My Optus App & Social Media – Live 23 October 2018

• Direct Comms (SMS & eDM) – Live 30 October 2018

FREQUENTLY ASKED QUESTIONS

Q: What is Tasty Tuesday?

A: Tasty Tuesday is a new promotion where a limited number of offers are released on the Optus Perks website each
Tuesday at 12 noon (AEST). It’s our way of saying thanks for being an Optus customer.

Q: Who is eligible for the Tasty Tuesday offers?

A: All Optus Perks customers are eligible to redeem a Tasty Tuesday offer, unless the allocation is exhausted.
Customers can log into Optus Perks via My Optus App or through the website.

Q: How long are the offers on the Optus Perks website?

A: The offers will be available each Tuesday from 2 October and customers can redeem a Tasty Tuesday offer until the
claims period has ended or allocation for that offer is exhausted (whichever is earlier).

Q: How do I redeem an offer?

A: To redeem a Tasty Tuesday offer, you must be logged into Optus Perks, navigate to the Tasty Tuesday page and click
the ‘Redeem Now’ button before the offer allocation is exhausted and before the claims period has ended. You will
then be prompted to input your email address, so the code can be sent to your preferred email. The email will also
have instructions on how to use your code through the partners application.

Q: How many offers can I redeem each week?

A: You can only redeem one offer per week, unless the allocation is exhausted.

Q: I’ve already redeem my code, where can I find it?

A: You can find your code in the email that was sent to you when you redeemed the offer.

Q: How do I use the code in the email?

A: The email will contain instructions on how to use your voucher through the partner app.

Q: When does the offer expire?

A: You must redeem the code by the expiry date marked on the coupon.

Q: My code has expired, can I still use it?

A: No, once the expiry date has passed you cannot redeem the offer.

Q: Why aren’t there any offers available this week?

A: There are limited quantities available of the offers each week and once the allocation is exhausted for a particular
offer you cannot redeem that offer. New offers are released the following week.
Zeus Street Greek FAQ’s
Q: How do I add my Zeus Street Greek code?
1. Find the unique code that was emailed to you
2. If you don't have the Zeus App <https://zeusstreetgreek.com.au/zeusapp/> you can download it from the App Store
or Google Play
3. Sign up in the app either via your Facebook account or an email address
4. Navigate to the 'Enter Code' page via the menu and enter your unique code
5. You can then claim your free item at any participating Zeus Street Greek store by showing the offer in the ‘Saved
Offers’ page

Q: I have previously added my Optus code, but I can't find it in the offers section?
A: Confirm you have entered your code by trying to enter it again. Also check to see if your voucher has expired before
you could use it. If you are still having trouble finding your voucher please contact the support team via the app.

Q: Where can I see my offer?

A: You can check on your vouchers by logging into Zeus Street Greek app and navigating to the 'Saved Offers' section.

Q: How long will I have to use my code?

A: You will have until the date stated in the email to use your digital voucher at any participating Zeus Street Greek
store after redeeming from the Optus Perks website.

Oporto FAQ’s
Q: How do I add my Optus code?

1. Open your email from Optus and find the code emailed to you.
2. Visit the Optus Perks Oporto landing page (oporto.com.au/flame-rewards/optus) and enter in your code in the
‘Offers’ tab.
3. If you are not a member of the Oporto Flame Rewards program you will need to sign up via the app or website.
4. To use your offer, simply show your digital voucher in the app or website at any participating Oporto store.

Q: I have previously added my Optus code but I can’t find it in the ‘Offers’ section?
A: Confirm you have entered your code by trying to enter it again and also check to see if it has expired. If you are still
having trouble finding your offer, please contact the support team via the Oporto Flame Rewards app or website.

Q: Where can I see my offer?

A: You can check your offer by logging into the Oporto Flame Rewards app or website, and viewing your saved offers.

Q: How long will I have to use my digital voucher?

A: You will have until the date stated in the email to use your digital voucher at any participating Oporto store after
redeeming from the Optus Perks website.

Hey You FAQ’s

Q: How do I add my Optus code to the Hey You app?

1. Open or download the Hey You by Beat the Q app.

2. If you are not a Hey You member, you will need to sign up.
3. Once logged in, navigate to the ‘Redeem Code’ tab and enter your unique code that was emailed to you.
4. Once your code is redeemed in the app it is converted to Hey You credit. You can see your Hey You balance by
navigating to the ‘Payment’ tab.
5. To use your credit, simply order through any venue on the Hey You network and the credit will be
automatically applied at checkout.

Q: I have previously added my Optus code but I can’t find it in the offers section?
A: Confirm you have entered your code by trying to enter it again and also check to see if your voucher has expired. If
you are still having trouble finding your voucher, please contact the support team via the Hey You app.
Q: Where can I see my credit?
A: You can check your Hey You credit balance by logging into the Hey You app and going to the ‘Payment’ tab.

Q: How long will I have to use my code?

A: You will have until the date stated in the email to use your $5 voucher after redeeming from the Optus Perks
website.

Marketing Escalation Process

1. Check if the customer has logged into Optus Perks.

• If the customer can’t log in to Perks they will not be able to receive the offer
• Refer to Optus perks troubleshooting in Ask Olivia to troubleshoot login issue with the customer
2. Ask the customer if they have redeemed a Tasty Tuesday offer in the past week
• If the customer says they have redeemed a Tasty Tuesday offer in the past week, they won’t be able
to redeem another offer and will need to come back to the Perks website the following Tuesday
3. If the customer is logged into the Optus Perks and they haven’t redeemed one of the offers during the weekly
period, please escalate
• Send customer service number to anna.massingham@optus.com.au with the subject: Tasty Tuesday
Customer Escalation who will respond within 24 hours