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NATIONAL UNIVERSITY

Syllabus
Aviation Management

Four-Years BBA in Aviation Management Course


Effective from the Session: 2016–2017

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NATIONAL UNIVERSITY
Syllabus for Four Years BBA Honours Course
Subject: Aviation Management
Session: 2016-2017

Syllabus

BBA in Aviation Management


The 4 Years BBA in Aviation Management Course Syllabi is based on the requirements of the
National University.

4 Years BBA in Aviation Management Course comprises of 8 Semesters, 22 weeks each.


Semester 1 to 8 includes classroom training, related practical, library works and Practical to
complete the course requirements.

Total Credits: 120

Admission, Examination Grading compilation of result and others related issues will be
conducted as per NU procedure.

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1st Year

Paper Paper Title (1st year 1st Semester) Credits Paper Paper Title (1st year 2nd Semester) Credits
Code Code
511201 Principles of Management 3 511211 Principles of Accounting 3
511203 Fundamentals of Aviation 3 511213 General Science and 3
Environment
511205 Introduction to Computer 3 511215 Health, Safety & Security 3
in Aviation
511207 Basic English Language 3 511217 Principles of Marketing 3
511209 History of the Emergence 3 511219 Principles of Finance 3
of Independent Bangladesh

2nd Year

Paper Paper Title (2nd year 1st Semester) Credits Paper Paper Title (2nd year 2nd Credits
Code Code Semester)
521201 Statistics for Management 3 521211 Business Communication 3

521203 Business Mathematics 3 521213 Human Resource 3


Management
521205 Aviation Geography and 3 521215 Taxation 3
Terminology
521207 Micro Economics 3 521217 Macro Economics 3

521209 Development of the 3 521219 Customer Service in the 3


Aviation Industry Aviation Industry

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3rd Year

Paper Paper Title (3rdyear 1st Semester) Credits Paper Paper Title (3rd year 2nd Credits
Code Code Semester)
531201 Supply Chain 3 531211 Legal Environment of 3
Management Business
531203 Marketing Management 3 531213 Handling Air Passengers 2

531205 Financial Accounting 3 531214 Handling Air Passengers 1


(Practical)
531207 Airport and Airline 2 531215 Ramp Handling 3
Commercial Operations &
Management
531208 Airport and Airline 1 531217 E-Business for Airlines 3
Commercial Operations &
Management (Practical)
531209 Aircraft Take-off and 2 531219 Airlines Front Office 2
Landing Management Management and
Reservation
531210 Aircraft Take-off and 1 531220 Airlines Front Office 1
Landing Management Management and
(Practical) Reservation (Practical)

4th Year

Paper Paper Title (4th year 1st Semester) Credits Paper Paper Title (4th year 2nd Credits
Code Code Semester)
541201 Flight Operations & 3 541211 Aircraft Marshaling 3
Management
541203 Aircraft Dispatch 3 541213 Airfield Operations 3
541205 Onboard Passenger 2 541215 Aviation Meteorology 2
Management
541206 Onboard Passenger 1 541216 Aviation Meteorology for 1
Management (Practical) Ground Staff (Practical)
541207 The Principles of Flight 2 541217 Airport Baggage 2
Processing Management
541208 The Principles of Flight 1 541218 Airport Baggage 1
(Practical) Processing Management
(Practical)
541209 Plan the Loading of 2 541219 Airfares and Ticketing 2
Aircraft
541210 Plan the Loading of 1 541220 Airfares and Ticketing 1
Aircraft (Practical) (Practical)

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Credit Distributions:
Year- Basic BBA Aviation Total Cr
Semester Cr Hr +Airport Hr
Mandatory Management General +Airlines
Cr Hr Cr Hr Cr Hr Management
Cr Hr
Cr Hr 9 15 33 63 120.00
% of total 47.5% 52.5% 100%
Cr Hr

Total Cr 57 63 120.00
Hr

Basic BBA: 57

SL Categories Total
1. Mandatory 9
2. Management 15
3. Others 33
(Marketing+Accounting+Finance+Economics)

Total 57

1. Mandatory: 9

SL Categories Total
1. History of the Emergence of Independent 3
Bangladesh
2. English 3
3. Introduction to Computer 3
Total = 9

2. Management: 15

SL Categories Total
1. Principles of Management 3.00
2. Statistics for Management 3.00
3. Human Resource Management 3.00
4. Supply Chain Management 3.00
5. Marketing Management 3.00
Total = 15.00

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3. Others (Marketing+Accounting+Finance+Economics): 33

SL Categories Total
1. Principles of Marketing 3.00
2. Principles of Accounting 3.00
3. General Science and Environment 3.00
4. Principles of Finance 3.00
5. Business Communication 3.00
6. Business Mathematics 3.00
7. Taxation 3.00
8. Financial Accounting 3.00
9. Legal Environment of Business 3.00
10. Micro Economics 3.00
11. Macro Economics 3.00
Total = 33.00

Aviation Management: 63

SL Categories Total
1. Fundamentals of Aviation 3
2. Health, Safety & Security in Aviation 3
3. Development of the Aviation Industry 3
4. Aviation Geography and Terminology 3
5. Customer Service in the Aviation Industry 3
6. Airport and Airline Commercial Operations & Management 2
7. Airport and Airline Commercial Operations & Management (Practical) 1
8. Aircraft Take-off and Landing Management 2
9. Aircraft Take-off and Landing Management (Practical) 1
10. Handling Air Passengers 2
11. Handling Air Passengers (Practical) 1
12. Ramp Handling 3
13. E-Business for Airlines 3
14. Airlines Front Office Management and Reservation 2
15. Airlines Front Office Management and Reservation (Practical) 1
16. Flight Operations & Management 3
17. Aircraft Dispatch 3
18. Onboard Passenger Management 2
19. Onboard Passenger Management (Practical) 1
20. The Principles of Flight 3
21. Plan the Loading of Aircraft 2
22. Plan the Loading of Aircraft (Practical) 1
23. Aircraft Marshaling 3
24. Airfield Operations 3
25. Aviation Meteorology 2
26. Aviation Meteorology (Practical) 1

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27. Airport Baggage Processing Management 2
28. Airport Baggage Processing Management (Practical) 1
29. Airfares and Ticketing 2
30 Airfares and Ticketing (Practical) 1
Total = 63

Aviation Management

Year- Basic BBA Aviation Total Cr Hr


Semester Cr Hr +Airport
Mandatory Management General +Airlines
Cr Hr Cr Hr Cr Hr Management
Cr Hr

1-I 9 3 - 3 15.00
1-II - - 12 3 15.00
2-I - 3 9 6 15.00
2-II - 3 9 3 15.00
3-I - 6 3 6 15.00
3-II - - - 12 15.00
4-I - - 15 15.00
4-II - - - 15 15.00
Cr Hr 9 15 33 63 120.00
% of total 47.5% 52.5%
Cr Hr

Total Cr Hr 57 63 120.00

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Detailed Course Plan for BBA Program
Aviation Management

1st year 1st Semester

Course Code : 511201 Credits : 3 Class Hours : 90


Course Title : Principles of Management

Management: Science, Theory, and Practice: Definition of management: its nature and
purpose-The evolution of Management Thought-Patterns of management analysis. The systems
approach to the management process-The functions of managers.
Management and Society: The External Environment, Social Responsibility, and Ethics-
The technological environment-The ecological environment-The social responsibility of
managers-Ethics in managing-Trust as the basis for change management. Global, Comparative,
and Quality Management: International management and multinational corporations-Countryn
alliances and economic blocks-International management: cultural and country differences-
Porter’s competitive advantage of nations-Gaining a global competitive advantage thought
quality management.
Essentials of Planning and Managing by Objectives: Types of plans-Steps in planning-
Objectives-Evolving concepts in management by objectives. Strategies, Policies, and Planning
Premises: The nature and purpose of strategies and polices-The strategic planning process-The
TOWS matrix-Major kinds of strategies and polices-Porter’s industry analysis and generic
competitive strategies. Decision Making: The importance and limitations of rational decision
making-Development and evaluation of alternatives-Programmed and nonprogrammer decisions-
Decision making under certainty, uncertainty, and risk-Creativity and innovation.
The Nature of Organizing, Entrepreneuring, and Reengineering: Formal and informal
organizations-Organizational division-An organizational environment for entrap endued
intrapreneuring- Reengineering the organization-The structure and process of organizing-Basic
questions of effective organizing. Organization Structure- Departmentation: Departmentation by
enterprise function, territory or geography, customer group and product-Matrix organization-
Strategic business units-Organization structures for the global environment-The virtual
organization-Choosing the pattern of Departmentation. Line/Staff Authority, Empowerment, and
Decentralization: Authority and power-Empowerment-Line/staff concepts and functional
authority-Decentralization of authority-Delegation of authority-Recentralization of authority and
balance as the key to decentralization. Effective Organizing and Organization Culture.
Human Resource Management and Selection: Definition of staffing-The systems approach to
human resource management-Situational factors affecting staffing-Selection: matching the
person with the job-The systems approach to selection-Position requirements and job design-
Skills and personal characteristics needed in managers-Matching qualifications with position
requirements-Selection process, techniques, and instruments-Orienting and socializing new
employees-Managing human resources while moving toward 2020.
Managing Change through Manager and Organization Development: Manager development
process and training-approaches to manager development: on-the-job training, internal and
external training-Evaluation and relevance of training programs-Managing change-
Organizational conflict-Organization development-The learning organization.

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7. Human Factors and Motivation: Human factors in managing-Motivation-An early behavior
model: McGregor’s Theory X and Theory Y-Maslow’s hierarchy of needs theory-Alderfer’s ERG
Theory-Herzberg’s motivation-Hygiene Theory-The expectancy theory of motivation- Equity
theory-Goal setting theory of motivation-Skinner’s reinforcement theory-McClelland’s needs
theory of motivation-Special motivational techniques-Job enrichment-A systems and
contingency approach to motivation.
8. Leadership: Defining leadership-Ingredients of leadership-Trait approaches to leadership-
Charismatic leadership approach-Leadership behavior and styles-Situational or contingency
approaches to leadership-Transactional and transformational leadership. Committees, Terms, and
Group Decision Making: The nature of committees and groups-Reasons for using committees
and groups-Disadvantages and misuse of committees-Successful operation of committees and
groups-Additional group concepts-Teams-Conflicts in committees, groups, and teams.

Books Recommended:
1. F. T. Haner, Stephen K. Keiger, Donald J. Puglisi, An Introduction to Business- Concepts and
Careers.
2. Ricky W. Griffin, Management, 5th Edition.

Course Code : 511203 Credits : 3 Class Hours : 90


Course Title : Fundamentals of Aviation

General aviation operations to the aviation industry: Aircraft operator, e.g. flight school,
club, executive transport, air taxi, oil industry support, emergency service; Airfield operator, e.g.
private strip, GA terminal at regional airport; Management and control, e.g. Air Traffic Control,
Border Control, Airfield management; Aircraft types used by general aviation organizations’:
Manufacturers, e.g. Cessna, Piper, Bell, Boeing, Gulfstream; Characteristics, e.g. fixed wing,
rotary, passenger capacity, cargo capacity range, take-off/landing performance; Requirements,
e.g. crew number, qualifications, ground handling, General aviation operations: Ownership
types, e.g. private (business, pleasure), club, corporate, fractional; Pilot training, e.g. school,
private, commercial; Recreational, e.g. flying club, gliding, parachute, aerobatics, Commercial
operation, e.g. business, air taxi, charter, survey, agricultural.

Operating characteristics of commercial airlines: Full service scheduled, Low-cost scheduled,


Charter, Cargo, e.g. scheduled, charter, integrated, Operating characteristics: Aircraft types, e.g.
manufacturers, characteristics, crew and ground handling requirements; Route networks, e.g.
long/short haul, hub and spoke, point to point, international/domestic; Fares and conditions of
travel, e.g. flexibility, seat selection, baggage allowances; Class options and service levels;
Timetables.

Different types of airport, their ownership and characteristics of airports: Geographical


location; Major, e.g. London Heathrow; Regional, e.g. Newcastle; Local, e.g. Blackpoll;
Ownership (public, private, public/private partnership, group).

Regulatory bodies, trade associations and ancillary organizations support the aviation
industry: Role of regulatory bodies (to establish the rules and regulations that govern the

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industry, to promulgate; Rules and regulations and to ensure compliance with rules and
regulations); International Civil Aviation Organization (ICAO); European Aviation Safety
Agency (EASA); Civil Aviation Authority of Bangladesh (CAAB); Bangladesh Border Agency;
National Air Traffic Service (NATS); Police; Department for Transport – security (TRANSEC)
Role of trade associations (to promote and support the interests of industry): International Air
Transport Association (IATA).

Books Recommended:
1. Doganis R –The Airline Business, 2nd Edition
2. Fecker A and Könemann L –The Complete Book of Flight, 3rd Edition

Course Code : 511205 Credits : 3 Class Hours : 90


Course Title : Introduction to Computer

Overview: What is a Computer System?, Computer Hardware, Computer Software, Types of


Computer Systems, Computing Trends: Connectivity, Online Access, Interactivity, Connectivity,
Telecommunicating, Telescoping, and E-mail and Voice Mail, Online Information Access:
Examples of Databases, Online Services and Networks, and BBSs (Bulletin Board System),
Interactivity: Multimedia Computers, TV/PC “Smart Boxes”, Personal Digital Assistants etc.

Computer Hardware: Input Hardware, Processing Hardware, Storage Hardware, Output


Hardware.

Computer Software: Applications Software, Systems Software.

Information Management: Management Information Systems, How does Management make


decision?, Types of Information System, Developing and implementing a Management
Information System.

Purchasing and Maintaining a Microcomputer System: Purchasing a System: What to


Consider, Maintaining a System, The Environmentally Aware Computer User.

Practical: Operating Systems: Windows98, Word Processing: Microsoft Word, Spreadsheet


Analysis: Microsoft Excel, Presentation: Microsoft Powerpoint, Basic Hardware &
Troubleshooting, Internet & E-mail operation.

Books Recommended:

1. Sarah E. Hutchinson & Stacey C. Sawyer-Computers and Information Systems, McGraw Hill
2. Suresh K. Basandra-Computer Systems Today, Wheeler Publishing New- Delhi

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Course Code : 511207 Credits : 3 Class Hours : 90
Course Title : Basic English Language

Introduction; Importance and Mastering various approaches to learning English; Phonetics -


Phonetic systems, correct English pronunciation; Grammar - Construction of sentences;
Grammatical problems – Grammar and usages, comprehension, paragraph writing, precis
writing, amplification; Approaches to communication - communication today, business
communication; Report Writing – Purpose of a report, classification of reports, organizing a
report, writing short report, preparing complete analytical report, analysis and illustration of a
report, problems in writing reports; Methods of Writing - business letter, tenders and
quotations, resumes and job letters, journal articles, technical and scientific presentation;
Research Study – Definition and purpose, research methodology, data analysis, thesis
presentation.

Text and Ref books:


1. Nawroze Kitabstwn – Prose of our Time.
2. R. C. Sharma & Krisnamohon – Business correspondence and report writing.
3. S. M. Amanullah – A guide to correct speeh.
4. Chowdhury and Hossain – Advance learners Degree general English.

Course Code : 511209 Credits : 3 Class Hours : 90


Course Title : History of the Emergence of Independent Bangladesh

Introduction: Scope and description of the emergence of Independent Bangladesh.


Writing on this topic.

1. Description of the country and its people.


a. Geographical features and their influence.
b. Ethnic composition.
c. Language.
d. Cultural syncretism and religious tolerance.
e. Distinctive identity of Bangladesh in the context of undivided Bangladesh.

2. Proposal for undivided sovereign Bengal and the partition of the Sub Continent, 1947.
a. Rise of communalism under the colonial rule.
b. Lahore Resolution 1940.
c. The proposal of Suhrawardi and Sarat Bose for undivided Bengal : consequences
d. The creation of Pakistan 1947.

3. Pakistan: Structure of the state and disparity.


a. Central and provincial structure.
b. Influence of Military and Civil bureaucracy.

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C . Economic , social and cultural disparity

4. Language Movement and quest for Bengali identity


a. Misrule by Muslim League and Struggle for democratic politics .
b. Establishment of Awami League,1949
c. The Language Movement: context and phases .
d. United front of Haque – Bhasani – Suhrawardi; election of 1954 and consequences.

5. Military rule: the regimes of Ayub Khan and Yahia Khan (1958-1971)
a. Definition of military rule and its characteristics.
b. Ayub Khan’s rise to power and characteristics of his rule Political repression, Basic
democracy, Political use of religion(Islam)
c. Fall of Ayub Khan and Yahia Khan’s rule ,Abolition of one unit, universal suffrage, the Legal
Framework Order(LFO)

6. Rise of nationalism and the Movement for self determination.


a. Resistance against cultural aggression and resurgence of Bengali culture.
b. Sheikh Mujibur Rahman and the six point movement
c. Reactions of six points movement: importance and significance
d . The Agortola Case,1968.

7. The mass- upsurge of 1969 and 11 points movement: background, programme and
significance.

8. Election of 1970,Non-cooperation movement, the Declaration of Independence by


Bangabondhu
a. Election result and centres refusal to comply
b. The non co-operation movement, the 7th March , Address , Operation Searchlight
c. Declaration of Independence by Bongabondhu and his arrest

9. The war of Liberation 1971


a. Genocide, repression of women, refugees
b. Formation of Bangladesh government and proclamation of Independence
c. The spontaneous early resistance and subsequent organized resistance (Mukti Fouz, Mukti
Bahini, guerillas and the frontal warfare )
d. Publicity Campaign in the war of Liberation (Shadhin Bangla Betar Kendra, the Campaigns
abroad and formation of public opinion )
e. Contribution of students, women and the masses (Peoples war)
f. The role of super powers and the Muslim states in the Liberation war.
g. The Anti-liberation activities of the occupation army, the Peace Committee, Al-Badar, Al-
Shams, Rajakars, pro Pakistan political parties and Pakistani Collaborators , killing of the
intellectuals.

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h. Trial of Bongabondhu in the prison of Pakistan and reaction of the World Community.
i. Role of ex-patriot Bengali and civil society of different countries of the world
j. The contribution of India in the Liberation War
k. Formation of joint command and the Victory
l. The overall contribution of Bongabondhu in the Independence struggle.

10. The Bangabondhu Regime 1972-1975


a. Homecoming of Bangabondhu from Pakistan after the independence.
b. Making of the constitution
c. Reconstruction of the war ravaged country
d. The assassination of Bangabondhu and his family and the ideological turn-around of state
policy.

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13. Harun-or-Roshid, The Foreshadowing of Bangladesh: Bengal Muslim League
and Muslim Politics, 1906-1947, The University Press Limited, Dhaka 2012.
14. Rounaq Jahan, Pakistan: Failure in National Integration, The University Press
Limited, Dhaka 1977.
15. Talukder Maniruzzaman, Radical Politics and the Emergence of Bangladesh,
Mowla, Brothers, Dhaka 2003.

1st year 2nd Semester

Course Code : 511211 Credits : 3 Class Hours : 90


Course Title : Principles of Accounting

Accounting – The Language of Business: Definition and Scope of Accounting, Its role and
Functions, History of Accounting, Purpose and Nature of Accounting Information-Users of
Accounting Information. Branches of Accounting-Nature of Business and Accounting.
Conceptual Framework for Financial Accounting: FASB Conceptual Frame for Financial
Accounting-First Level: Basic Objectives (SFAC-1); Second Level: Qualitative Characteristics
of Accounting Information (SFAC-2); Third Level: Operational Guidelines.
The Accounting Process: Double-Entry Accounting System vis-à-vis Incomplete System.
Accounting Equation – Effects of Transactions on the Accounting Equation. The Account-
Classification of Accounts-Selection of Account titles-Chart of Accounts-Coding-Rules of Debit
and Credit-Balancing and Normal Balance-Recording (Bookkeeping) Aspect of Accounting
Cycle: Documentary Evidence and Identification, Analysis, and Recording of Transactions and
Other Events-Journalization-Posting to the Ledger-Preparation of Trial Balance-Limitations of
Trial Balance, Errors and their Rectification.
The Adjustment Process and Completing the Accounting Process: Key aspects of the Accrual
basis of accounting, Cash accounting and Break-up basis of accounting-Adjustments-Adjusted
Trial Balance-Preparation of Work Sheet-Closing Entries-Post-Closing Trial Balance-Reversing
Entries.
Merchandising Operations and Accounting System: Merchandising Operations and
Classifying Inventory-Purchases, Sales, Other Use or Loss and Returns of Merchandise
Inventory-Periodic and Perpetual Inventory Systems and Journal Entries-Specific Identification
Method and Inventory Cost Flow Assumption (FIFO, LIFO and Average Cost).

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Accounting Systems and Special Ledgers: Manual and Computerized Accounting Systems and
their effectiveness-The Voucher System-General Ledgers and Subsidiary Ledgers: General
Ledger Control Accounts and Subsidiary Ledger Individual Accounts. Special Journals:
Advantages of Special Journals-Cash Receipts Journal-Sales Journals-Purchase Journal-Cash
Payments Journal and General Journal.
Control of Cash: Controlling cash, Internal control. The bank chequing account, Petty Cash,
Bank Reconciliation Statement.
Accounting for Receivable and Current Liabilities: Receivable-Types of Receivables valuing
and disposing Uncollectible accounts-Allowance for doubtful accounts, Accounting for
temporary investments-Marketable Securities-Accounting for current liabilities. Financial
Statements as a Reporting Device: Idea on a Complete Set of Financial Statement. Purpose and
interrelationship of the Financial Statement. Importance, Limitations & Preparation of Financial
Statements. Supplementary Statements/Schedules. Preparation of Statements according to Nature
of Business. Statements for Nonprofit Organizations. Preparation of Financial Statements
according to Legal Form of Business: Sole-proprietorship Organizations. Partnership Firms &
Company (Introductory Idea). Horizontal analysis and vertical analysis of comparative financial
statements; Preparation and use of common-size financial statements; Ratio analysis-Basic
Ratios of Liquidity, Activity, Profitability, and Solvency.

Books Recommended:
1. Needles and Anderson, Principles of Accounting.
2. American Accounting Association, A Statement of Basic Accounting Theory (ASOBAT).

Course Code : 511213 Credits : 3 Class Hours : 90


Course Title : General Science and Environment

Scientific Methodology, Techniques, and History: Methods of Scientific Inquiry and Design -
Identifying problems based on observations , Forming and testing hypotheses, Development of
theories, models, laws, Experimental design, process skills including observing, comparing,
inferring, categorizing, generalizing, concluding, Major Historical Developments of Science.

Physics: Basic Principles- Structure of matter (e.g. Elements, compounds, mixtures,


Atoms, molecules, ions , Basic properties of solids, liquids, and gases), Basic structure
of the atom (e.g. Atomic models, Atomic structure including nucleus, electrons,
protons, neutrons, Atomic number, atomic mass, isotopes and electron arrangements),
Basic characteristics of radioactive materials, Basic concepts and relationships involving
energy and matter

Chemistry: Periodic table of the elements, elements arranged in groups and periods .atomic
number, atomic mass, isotopic abundance , symbols of the elements, trends in physical
properties based on position of elements on the periodic table, trends in chemical reactivity
based on position of elements on the periodic table ) , States of matter and factors that affect
phase changes, chemical nomenclature, composition, and bonding

Basic Structure and Function of Cells and Their Organelles: Structure and function of

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cell membranes, Structure and function of animal and plant cell organelles, Levels of
organization (cells, tissues, organs, organ systems), Major features of common animal cell
types (e.g., blood cells, muscle, nerve, epithelial, gamete) , Prokaryotes (bacteria) and
eukaryotes (animals, plants, fungi, protists).

Earth and Space Science: Physical Geology- The rock cycle, Processes involved in erosion,
weathering, and deposition of Earth’s surface materials and soil formation, Earth’s basic structure
and internal processes;
Astronomy: Major features of the solar system, Interactions of the Earth-Moon-Sun system,
Major features of the universe, Contributions of space exploration and technology to our
understanding of the universe,

Impact of Science and Technology on the Environment and Society: Air and water pollution,
Climate change and greenhouse gases, Loss of biodiversity, Pros and cons of power generation
based on various resources including fossil and nuclear fuel, hydropower, wind power, solar
power, geothermal power, and alternative energy sources; Impact of Science on Public Health
Issues - Nutrition, disease, and medicine, Biotechnology, Medical technologies; Major Issues
associated with Energy Production and the Management of Natural Resources- Renewable and
nonrenewable energy resources, Conservation and recycling, Issues associated with the use and
extraction of Earth’s resources (e.g., mining, land reclamation, deforestation).

Books Recommended:

1. Elsevier - Netter Basic Science


2. P. Hewitt - Conceptual Integrated of Science
3. Elsevier - Studies in Environmental Science

Course Code : 511215 Credits : 3 Class Hours : 90


Course Title : Health, Safety & Security in Aviation

Importance of health and safety in the aviation industry accident statistics: At airports, In
the air Incidents: Safety, e.g. bird strike, foreign object debris (FOD), aircraft fire, collision
between aircraft and airside vehicle, fuel spillage; Health, e.g. slips, trips, falls, hearing damage,
musculoskeletal damage Importance of maintaining a safe environment: To the organization, e.g.
licensing, court fines, bad publicity, loss of revenue, compliance with health and safety
regulations; To staff, e.g. to reduce accidents and injuries, disciplinary action, responsibility in
law; To visitors and passengers, e.g. unfamiliar with their surroundings, unaware of potential
dangers.
Key legislation, regulations and procedures of health and safety is regulated in the aviation
industry: The Health and Safety at Work Act 1974; Other relevant health and safety legislation
and regulations, e.g. noise control, Control of Substances Hazardous to Health (COSHH)
regulations, working-time regulations, manual handling, data protection, personal protective
equipment (PPE); CAAB regulations; ensuring staff compliance, e.g. wearing PPE, following
manual handling regulations, maintaining training records, reporting and investigating incidents

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Role of regulatory bodies and organizations involved in aviation health and safety. Airlines and
MRO procedures relating to health and safety Responsibilities of supervisors and employees.

Importance of security in the aviation industry Security incidents: Buildings, e.g.


unauthorized persons airside, unauthorized articles found within passenger baggage, bomb
threat, unattended baggage within the terminal; Aircraft, e.g. hijack, suspicious package found
during turnaround/in-flight, inbound flight with hijackers/suspected bomb on board; Passengers
and staff, e.g. violence towards staff/passengers in the terminal and towards aircrew/ passengers
on board, theft from baggage, stolen baggage, unauthorized staff, misuse of passports/tickets;
Importance of maintaining a secure environment; CAAB (compliance with Air Navigation Order
– CAP393); International Civil Aviation Organization (ICAO) (global coordination); Security
screening, e.g. passenger boarding card check, staff pass check, archway metal detector (AMD),
pat down, body scan, explosive detection, liquids restrictions.

Books Recommended:

1.Jeffrey C Price and Jeffrey S Forrest –Practical Aviation Security: Predicting and Preventing
Future Threats
2.Kathleen Sweet –Aviation and Airport Security: Terrorism and Safety Concerns, Second
Edition

Course Code : 511217 Credits : 3 Class Hours : 90


Course Title : Principles of Marketing

Creating and Capturing Customer Value: What is marketing? Understanding the marketplace
and customer needs. Designing a customer driven marketing strategy. Preparing an integrated
marketing plan and program. Building customer relationships. Capturing value from customers.
The changing marketing landscape.
Company and Marketing Strategy-Partnering to Build Customer Relationships:
Company-wide strategic planning. Planning marketing. Marketing strategy and the marketing
mix. Managing the marketing effort. Measuring and managing return on marketing investment.
Analyzing the Marketing Environment: The Company’s microenvironment. The Company’s
macro environment. Responding to the marketing environment.
Markets and Their Buyer Behavior: Consumer Markets and Consumer Buyer Behavior:
Consumer market. Model of consumer behavior. Characteristics affecting consumer behavior.
Types of buyer decision behavior. The buyer decision process. The Buyer decision process of
new products. Business Markets and Business Buyer Behavior: Business market. Business buyer
behavior. Institutional and government markets.
Customer-Driven Marketing Strategy: Creating Value for Target Customers: Market
segmentation. Market targeting. Differentiation and positioning.

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Products, Services, and Brands: Building Customer Value: What is product? Product and
service decisions. Branding strategy: building strong brands. Services marketing: nature and
characteristics of a service-Marketing strategies for service firms.
New Product Development and Product Life Cycle Strategies: New product development
strategy-The new product development process. Product life cycle strategies. Additional product
and service considerations.
Pricing: Understanding and Capturing Customer Value and Pricing Strategies: What is a
price? Factors to consider when setting prices. New product pricing strategies. Product mix
pricing strategies. Price adjustment strategies. Price changes.
Marketing Channels: Delivering Customer Value & Retailing and Wholesaling: Supply
chains and the value delivery network. The nature and importance of marketing channels.
Channel behavior and organization. Channel design decisions. Channel management decisions.
Retailing-Wholesaling.
Communicating Customer Value: Integrated Marketing Communications Strategy: The
promotion mix. Integrated marketing communications. A view of the communication process.
Steps in developing effective marketing communication. Setting the total promotion budget and
mix. Socially responsible marketing communication. Global marketing today. Deciding whether
to go global. Deciding which markets to enter. Deciding how to enter the market. Deciding on
the global marketing program. Deciding on the global marketing organization. Sustainable
marketing. Social criticisms of marketing. Consumer actions toward sustainable marketing.
Business actions
toward sustainable marketing.

Books Recommended:
1. E. Jerome McCarthy and William D. Perreault, Jr., Essentials of Marketing, Latest Edition,
Irwin.
2. William J. Stanton, Michael J. Etzel & Bruce J. Walker, Fundamentals of Marketing, Latest

Course Code : 511219 Credits : 3 Class Hours : 90


Course Title : Principles of Finance

The Role and Environment of Finance: Finance and Business-The Managerial Finance
Function-Goal of the Firm-Financial Institutions and Markets.
Financial statements and analysis: The Stockholders’ Report-Using Financial Ratios-Liquidity
Ratios-Activity Ratios-Debt Ratios-Profitability Ratios-Market Ratios-A Complete Ratio
Analysis.
Cash Flow and Financial Planning: Developing the Statement of Cash Flows-The Financial
Planning Process-Cash Planning: Cash Budgets-Profit Planning: Pro Forma Statements-
Preparing the Pro Forma Income Statement-Preparing the Pro Forma Balance Sheet-Evaluation
of Pro Forma Statements.
Time value of money: The Role of Time Value in Finance-Single Amounts-Annuities-Mixed
Streams-Compounding Interest-Special Applications of Time Value.
Risk and Return: Risk and Return Fundamentals-Risk of a Single Asset-Risk of a Portfolio-
Risk and Return: Types of Risk-The Model: CAPM.
Interest Rates and Bond Valuation: Interest Rates and Required Returns-Corporate Bonds-
Valuation Fundamentals-Bond Valuation.

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Stock Valuation: Differences between Debt and Equity Capital-Common and Preferred Stock
Common Stock Valuation-Decision Making and Common Stock Value.
8. Capital Budgeting Cash Flows: The Capital Budgeting Decision Process-The Relevant Cash
Flows-Finding the Initial Investment-Finding the Operating Cash Inflows-Finding the Terminal
Cash Flow-Summarizing the Relevant Cash Flows.
Capital Budgeting Techniques: Overview of Capital Budgeting Techniques-Payback Period
Net Present Value (NPV)-Internal Rate of Return (IRR)-Comparing NPV and IRR Techniques.

Books Recommended:
1. Brigham Eugene F, Ehrhardt Michael C, Financial Management: Theory and Practice, 11th
Edition, South-Western.
2. Arthur J. Keown, John D. Martin, J. William Petty & David F. Scott, Jr. (2005), Financial
Management: Principles and Applications, Tenth Edition

2nd year 1st Semester

Course Code : 521201 Credits : 3 Class Hours : 90


Course Title : Statistics for Management

Statistical methods that are used to analyses and evaluate data: Differences between qualitative
and quantitative raw data analysis. Descriptive statistics: Measures of central tendency (e.g.
mean, median). Measures of variability (e.g. range, standard deviation). Application to business
data (e.g. finding average earnings, measuring variability in business processes such as queuing
times and customer arrival rates).

Inferential statistics: The difference between sample and population. Different sampling
techniques and methods.

Measuring association: Use of scatter plots, correlation and regression analysis, simple
forecasting. Business applications such as the association between output and cost, advertising
and sales. Evaluating use of software such as Excel and SPSS to perform raw data analysis.
Applying the appropriate methods and tools for evaluation of raw data.

Interpretation of business and economic data: The nature of data and information, and how
data can be turned into information and information into knowledge.
Interpreting data from a variety of sources using different methods of analysis: descriptive,
exploratory and confirmatory.

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Statistical methods for business planning: Applying statistical methods to a number of areas of
business planning and operations management, including inventory management and capacity
management.

Measures of variability: The issue of variability in business processes (e.g. arrival rates of
customers and time taken to deal with customers), and how this leads to a trade-off between
waiting time and process utilization.

Statistical process control in quality management. Measures of probability: Probability


distributions and application to business operations and processes. Normal distribution (e.g.
weights and measures regulations and statistical process control), Poisson distribution (e.g.
customer arrival rates) and binomial distribution (e.g. inspection sampling). Inference (e.g.
margins of error and confidence limits).

Books Recommended:

1. ANDERSON, D. Statistics for Business and Economics. 2nd Ed, (2010)


2. N. and BRANDON-JONES, A.-Quantitative Analysis in Operations Management (2008)

Course Code : 521203 Credits : 3 Class Hours : 90


Course Title : Business Mathematics

Number System: Introduction, Prime, Rational and Irrational numbers, even and odd numbers
and their properties. Imaginary and complex numbers; sequence, series, Divergence of a
sequence, sigma notation. Sum of natural numbers.
Indices and Logarithms: Indices, laws of indices, positive and fractional indices, operation with
power functions. Introduction, Laws of operations, use of logarithm tables, Antilogarithm,
Exponential series, logarithmic series.
Theory of Sets: Different types of sets, union, difference intersection, Cartesian products, Venn
diagram, Application in business problems.
The Straight Lines, Linear Equations and Inequalities: Different forms of Equations- Parallel
and perpendicular form of Equations-Point of intersection of lines-Interpretation of Slope of
different business problems and Marginal Concept analysis, Solution of linear equations, solution
of simultaneous linear equations. Identities and Inequalities and their solutions. Graphical
representation of solution sets. Determination of Breakeven Point having linear relationship
among the variables.
Quadratic Equations: Relationship between roots+- and coefficients of a quadratic equation,
Nature of roots. Solution of quadratic equations, formation of quadratic equations with given
roots. Curve sketching of different linear and non linear equations.
Binomial theorem: Expansion of binomial terms with positive integral index –Determination of
general term and middle terms of a Binomial expansion and exponential expansion.

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7. Permutations and Combinations: Fundamental principles of permutations, permutations of
things, all different and things, not all different, repeated and circular permutations.
Combinations, relationship between permutation and combinations.
8. Progression: Introduction, Sum of Series in AP and GP, Use of concept of progression to find
the present value and future value, Business problem solution.
9. Mathematics of Finance: Introduction, Annuities, Sinking Fund, Discount, Compound
interest, Simple interest, Amortization. Matrices & Determinants: Introduction, types of
matrices, operation on matrices. Solution of simultaneous linear equations. Introduction,
properties of determinants, operations on determinants. Expansions of determinants Sarris
diagram and Crammers rule and use in business.Leontiff input-output model analysis.
Application to business problem.

Books Recommended:
1. Sanchetti, D. C. and V. K. Kapoor: Business Mathematics
2. Ann J. Hughes, Applied Mathematics for: Business

Course Code : 521205 Credits : 3 Class Hours : 90


Course Title : Aviation Geography and Terminology

Worldwide geography in relation to airline routing


Worldwide features across airline routes: Major international routes across the three IATA areas
and their sub-areas; Global features (continents, hemispheres, significance of lines of latitude and
longitude, time zones, oceans); Global indicators, e.g. routings and impact on mileage and fare,
potential stopovers; Political features on maps (boundaries, countries, capital cities, hubs and
major airports); Physical features on maps (mountain ranges, deserts, tundra, ice caps, major
forests, seas, rivers, lakes)

Importance of providing accurate and relevant air travel information using aviation
terminology

Flying times using reference sources, e.g. atlas, Official Airline Guides (OAG): 24-hour clock;
Local time; time zones and International Date Line, e.g. USA – Eastern Time, Pacific Time,
Mountain Time, Australia – Western Standard Time, Eastern Standard Time; Greenwich Mean
Time (GMT) and Daylight Saving Time (DST); Elapsed flying time
Airport information using reference sources, e.g. OAG, airport websites:

IATA three-letter airport/city codes; Flight information using reference sources, e.g. OAG, GDS,
airline websites: Aircraft type and configuration, e.g. 757, single aisle, Fare types and
abbreviations, e.g. PEX, APEX

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Class of service and abbreviations, e.g. first (F), business (C), economy (Y), premium economy
Conditions of travel, e.g. check-in times, baggage allowance, unaccompanied minors, carriage of
sports equipment; Delayed or cancelled flight implications, e.g. with a scheduled airline for a
special ticket or a normal ticket, with a low-cost carrier; Missed flight implications, e.g. with a
scheduled airline or a low-cost carrier; Flight codes; IATA codes (Airport, Airlines)

Climate and health factors impact on air passengers and crew.

Climatic conditions at destinations: Global regions (equatorial, tropical, temperate, artic);


Seasonal variations, e.g. monsoon, snowfall, hurricanes, wet and dry seasons, extreme heat, and
extreme cold; Influences, e.g. gulf stream, winds Health factors at the destination: Specific area
health warnings, e.g. malaria, cholera, typhoid, HIV/AIDS, other epidemics; Precautions
available, e.g. vaccination, immunization, pharmaceutical, not consuming local water, Avoidance
of heat and sun, hygiene awareness, care when swimming in local waters
Health factors associated with flying: Jet lag (fatigue, circadian rhythms); Deep vein thrombosis;
Hypoxia; Dehydration; Effect of alcohol at altitude; Air quality, e.g. recalculated

Books Recommended:
1. Cosgrove B –Pilot’s Weather
2. World Travel Atlas, 11th Edition

Course Code : 521207 Credits : 3 Class Hours : 90


Course Title : Micro Economics

Introduction: Definition, Nature and Scope of Economics; The Economic Problem:Scarcity and
Choice of Economics- Scarcity, Choice, Opportunity Cost, ComparativeAdvantage and Gains
from Trade, Economic Systems; Microeconomics vs. Macroeconomics;Positive and Normative
Economics.
Demand and Supply: The Circular Flow of the Market; Demand & Supply and
theirDeterminants; the Law of Demand and the Law of Supply; Movement and Shifts
ofDemandand Supply Functions; Market Equilibrium and Changes in Market Equilibrium-
Excess.Demand and Excess Supply; Consumer’s and Producer’s Surplus; Government
Intervention in the Market.
Elasticity of Supply and Demand: Concepts and Measurements of Various Elasticities
ofDemand and Supply.
Utility Analysis: Total and Marginal Utility; Law of Diminishing Marginal Utility; Equi-
Marginal Principle; Derivation of Demand Curves. Indifference curve,budget
constraint.Optimizing behavior- consumer’s equilibrium.
Theory of Production: Production Function and the Technology of Production; Productionwith
One Variable Input- Average and Marginal Products, Average and Marginal Product ofLabour
Curve, The Law of Diminishing Marginal Returns; Production with Two VariableInputs
Isoquants; Returns to Scale.
Theory of Cost: Accounting, Economic, Opportunity and Sunk Costs; Short-Run Total and Per-
Unit Costs Curves; Costs in the Long-Run; Long-Run vs Short-Run Costs.

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Perfect Competition: Assumptions and Implications of Perfect Competition; Profit
Maximization- Demand, Average and Marginal Revenue; Profit Maximization in the Short-Run
Accounting and Operating Profits and Losses, Shut Down Point; Short-Run Supply Curve of the
Firm and the Industry; Long-Run Competitive Equilibrium
Monopoly: Demand, Average and Marginal Revenue; Monopolist’s Output Decision and Supply
Curve; Monopoly Power; Perfect Competition and Monopoly Compared.
Factor Markets: Determination of factor prices- rent, wages, interest and profit Monopsony
Price and Output Determination, Determining the Demand for Labour.

Books Recommended:
1. Mankiw, N. Gregory. Principles of Microeconomics
2. Michael Parkin. Microeconomics

Course Code : 521209 Credits : 3 Class Hours : 90


Course Title : Development of the Aviation Industry

Major developments in commercial aircraft since 1945 Significant commercial aircraft:


DC3; Concorde; Boeing 707, 737, 747, 787; Airbus A300, A320, A380; Major developments in
airframe design and propulsion: Aircraft engines (piston, turbo prop, turbo jet, turbo fan);
Aircraft speed; Aircraft size; Aircraft range; Major aircraft and engine manufacturers, e.g. De
Havilland, Vickers-Armstrong, Boeing, McDonnell Douglas, Airbus, Embraer, Rolls-Royce,
Pratt and Whitney, General Electric; Developments current and future: Development of existing
commercial aircraft types; New commercial aircraft designs

Development of airports since 1945:


Significant airports, e.g. London Heathrow, London City, Manchester Factors affecting airport
development: Passenger numbers; Cargo; Retail opportunities; Security; General aviation
operations

Evaluation and types of airlines:


Scheduled airlines – Biman Bangladesh Airlines; British European Airways (BEA) and British
Overseas Airways Corporation (BOAC) to the modern British Airways (BA); charter airlines
(Eurasia to Thomson Airways); Cargo Airlines, e.g. Flying Tigers, DHL, FedEx; Low cost
Airlines, e.g. Fly Dubai; Ryan air, easy Jet, Jet2.com. Major factors that have affected airline

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developments: Privatization; Alliances; Emergence of low cost carriers; Airline concentration,
e.g. KLM/Air France, BA/Iberia; growth of tourism

Development of regulatory framework for aviation since 1945:


CAAB publications, e.g. Air Navigation Order, Air Navigation Regulations; Aviation security
acts; Key international conventions and protocols, e.g. Warsaw, Chicago, Tokyo. Major factors
that have affected regulatory framework development: Bilateral agreements; Domestic
deregulation, e.g. Bangladesh, US, UK; Multi-lateral agreements (EU, trans-Atlantic);
International security

Books Recommended:
1. Creaton S –Ryanair: How a Small Irish Airline Conquered Europe
2. Doganis R –Flying Off Course: The Economics of International Airlines

2nd year 2nd Semester

Course Code : 521211 Credits : 3 Class Hours : 90


Course Title : Business Communication

Introduction: Meaning of communication and business communication, scope, purposes,


processes, principles, functions, importance and models of communication.
Types of Communication: Written, oral, non-verbal, downward, upward horizontal, mass
communication.
Major Media of Written Communication: Letters, memos, reports – style and structure,
advantages and disadvantages of different media.
Major Media of Oral Communication: Speech – face to face conversation – interviews,
meetings, advantages and disadvantages of different media.
Non Verbal Communication: Symbols, gestures, body language, visual communication.
Internal Communication: Meaning, Importance, Communication within organisation and small
groups, media of internal communication style, office memos.
Technology in Modern Communication: Electronic media in oral and written communication,
Telephone, Fax, ISD, computer, internet, E-mail, multimedia and business related software.
Communication skills: Improving skills in non-verbal and verbal communication , Effective
listening, reading skills, effective writing –style and techniques, writing techniques, barriers to
effective communication and their removal.

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Business Report Writing: Types of report, characteristics and importance of different types,
purpose, scope, different styles of writing reports. Letter Writing: Types of letter – circular letter
– letter of inquiry – letter of complaints – dunning letter – letter of adjustment – letter of order,
letters in connection with bank and insurance. Employment Communication: Preparing CV or
personal resume, application, letter, interviews and joining.

Books Recommended :
1. Raymond V Lesikar : Basic Business Communication
2. Batty and Kay : Business Communication Systems and Application
3. M. Masudur Rahman : Business Communication (Latest Edition)

Course Code 521213 Credits : 3 Class Hours : 90


Course Title : Human Resource Management

The purpose and scope of Human Resource Management in terms of resourcing an


organization with talent and skills appropriate to fulfill business objectives
The nature and scope of HRM: Definitions of HRM. main functions and activities of HRM.
The ‘Best Fit’ approach vs. ‘Best Practice’. The hard and soft models of HRM. Workforce
planning. Types of labor market, labor market trends and PESTLE. The internal labor market.
Analyzing turnover, stability and retention. The impact of legal and regulatory frameworks. The
impact that advances in technology have had upon improving the efficiency of HR practices.
Recruitment: Sources of recruitment: internal vs external recruitment.
Job analysis, job descriptions, personal specifications and competency frameworks.
Selection: Main methods of selection: strengths and weaknesses of each. Reliability and validity
as key criteria.
On-boarding and induction: The issues affecting successful induction and socialization of
employees.

Effectiveness of the key elements of Human Resource Management in an organization


Learning, development and training: Differentiating development and training.
Identifying training needs − the training gap. Types of training. Evaluation of training.

Job and workplace design: Reward management: extrinsic and intrinsic rewards from work.
The link between motivational theory and reward. Series of job design-job extension techniques.
The flexible organization: Types of flexibility: numerical, structural and functional flexibility.
Models of flexible organizations (e.g. Handy, Atkinson). Flexible working options in modern
organizations. Benefits to employers and benefits to employees of flexible working practices.
Performance and reward: Performance management and methods used to monitor employee
performance. Types of payment and reward system. Methods of a determination.

Internal and external factors that affect Human Resource Management decision-making,
including employment legislation

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Employee relations: Maintaining good employee relations. Strategies for building and
improving employee relations and engagement.
Employee relations and the law: The purpose of employment law. Key legal issues and
constraints (e.g. equality, data protection, health and safety, redundancy, dismissal, employment
contracts). Ethical and social responsibilities.
Trade unions and workplace representation: The role of trade unions − local/national.
Collective agreements. Discipline, grievances and redundancy − best practice.
Apply Human Resource Management practices in a work-related context
Job and person specifications: Preparing job specifications and person specifications applicable
to the recruitment context and needs of the organizations, taking into account legislation and
company policies.
Recruitment and selection in practice: The impact of technology on improving the recruitment
and selection process; the use of online resources, digital platforms and social networking.
Designing and placing job advertisements. Short listing and processing applications.
Interviewing preparation and best practice. Selection best practice.

Book Recommended:

1. TORRINGTON, Human Resource Management. 8th Ed. (2011)


2. BRATTON, J. and GOLD, J. Human Resource Management: Theory and Practice, (2012)

Course Code : 521215 Credits : 3 Class Hours : 90


Course Title : Taxation

Introduction: Public Finance and Tax as a Source of Public Revenue, Other Sources of Public
Revenue vs. Taxation, Public Finance vs. Private Finance, Importance of Public Finance,
Definition of Tax, Characteristics of Tax, Objectives of taxation, Principles of taxation,
Characteristics of a Good Tax.
Incidence of Taxes: Impact, Incidence and Effect of a Tax–Shifting of Tax Incidence–Demand
and Supply Theory of Tax Shifting–Additional Factors Influencing Tax Shifting – General
Effects of Taxation.
Classification and Choice of Taxes: Classification Taxes (on the basis of: Number of taxes,
Impact and incidence of taxes, Structure of tax-rates, Subject-matter of taxes, Elasticity of taxes,
Classification of tax-bases, Increase or decrease in public revenue, Single-point vs. Multiple-
point taxes, and Collector of taxes); Choice of Taxes between Proportional and Progressive taxes,
Choice of Taxes between Direct and Indirect taxes; Tax Structure in Bangladesh
Business Taxation–An Introduction: Business Enterprises as a Taxpayer (Sole-proprietorship,
Partnership, and Company), Pass-Through vs. Non-Pass-Through Entities, Legal Taxpayer vs.
Real Taxpayer.
Introduction to Income Tax: Income Tax–Meaning, Nature, Importance in respect of
Contribution to Internal Resource Mobilization–Historical Perspective of the Income Tax
Ordinance, 1984 – Statutory Definitions of Important Terms.

26
Income Tax Authorities: Administrative and Judicial Authorities–appointment, organization
structure, power and functions–Taxes Appellate Tribunal–Registered Income Tax practitioner.
Charge of Income Tax: Basic Principles, Systems (Conventional Exemption Limit versus Filing
Threshold)–Sources of Income Tax Laws.
Computation of Total Income: Types of Assesses–Scope of Total Income on the basis of
Assessee’s Residential Status–Income deemed to accrue or arise in Bangladesh–Deemed Income
(unexplained investment etc.)–Non-Assessable Income–Income under Specific Heads (Salaries,
Interest on Securities, Income from House Property, Agricultural Income, Income from Business
or Profession, Share of Income from Firms, Income of Spouse or Minor Child, Capital Gains,
Income form Other Sources, and Foreign Income)–Set-off and carry-forward of losses.
Procedure of Assessment: Filing of return of income and Supporting Statements and
Documents. Assessment of Tax: Provisional Assessment, Assessment on correct return, Universal
Self-Assessment, Spot Assessment, Assessment after hearing, Assessment on the basis of a
Chartered Accountant’s Report, Best-judgment Assessment, Presumptive Assessment–Other
issues in assessment: Assessment in cases of discontinuation of or succession to business,
Assessment for outgoing persons and deceased persons, Assessment of escaped income,
Limitations for assessment–Tax audit.
Rates of Taxes: Tax Rate on Capital gains and Income form winnings–Tax rate on other income
of individuals, firms and companies–Tax Rate on non-resident’s income, Imposition of
Surcharge.
Investment Tax Credit, Tax Rebate and Tax Relief: Rate of investment tax credit, Investment
allowance items and maximum limit–Tax credit on Small or Cottage Industries–Tax-free income
and tax credit–Tax relief for avoiding double taxation.
Payment, Refund and Recovery: Four ways of Tax payment: Tax deducted at source (TDS),
Advance payment, Payment on the basis of return and payment on notice of demand, Tax
Recovery–TDS as the Final discharge of tax liability
Individual Assessment: Assessment covering all heads of income excluding share of firm’s
income–Clubbing of Income.
Taxation of Partnership Firms: Set-off and carry-forward of losses by firm–Assessment of
firms–Allocation firm's income among partners–Partners’ total income including share of firm’s
income–Assessment in case of change in firm’s constitution and in case of constitution of new
successor firm.
Corporate Taxation: Definitions of Company and related terms–Determination of Total
Income–Tax Rates and Tax Rebates.
Provident, Superannuation, Pension and Gratuity Funds: Kinds of Provident Fund (PF):
General, Contributory and Recognized–Privilege of Recognized PF–Approved Superannuation,
Pension and Gratuity Funds. Liabilities of representatives, agents, firms, association of persons,
partners, directors, liquidators, etc.
Appeals And References: Appeal to Appellate Joint Commissioner of Taxes or Commissioner
of Taxes (Appeals), Appeal to Taxes Appellate Tribunal, Reference to High Court Division and
Appellate Division–Alternative Dispute Resolution (ADR).
Value-Added-Tax (VAT): Important terms–Exempted Goods and Services–Output tax–Input
Tax–Tax period–Taxable Goods–Invoice–Manufacturers–VAT Authorities. Imposition of VAT–
Determination of Value for VAT–Methods and Time of VAT payment–Supplementary Duty–
Turnover Tax–Tax Rebate–Registration of manufacturers Delegated powers–Appointment VAT

27
officials-offence and penalties– Confiscation–Appeal-Revisions–Recovery of claims–Alternative
Dispute Resolution.

Books Recommended:
1. Bala, S.K. and Others, Tax Laws with Professional Practice
2. H.L. Bhatia: Public Finance, Vikas Publsihing House Pvt. Ltd.
3. GOB (Government of Bangladesh): Income Tax Manual, Part I–Income Tax Ordinance, 1984
and Income Tax Manual, Part II–Income Tax Rules, 1984
4. GOB: Value Added Tax Act 1991 and Value Added Tax Rules 1991
5. GOB: Gift Tax Act 1990
6. MCCI (Metropolitan Chamber of Commerce and Industry): Summary of Bangladesh Taxation
Rules

Course Code : 521217 Credits : 3 Class Hours : 90


Course Title : Macro Economics

Introduction: Objectives and Instruments of Macroeconomics; Fundamental Concepts of


Macroeconomics; Potential GNP, GNP Gap, Okun’s Law; Natural Rate of Unemployment;
Business Cycles; Budget Deficit and International Deficit; Aggregate Demand and Aggregate
Supply.
National Income Accounting: Circular Flow of Income; Injections and Leakages; Various
Concepts of National Income: Gross National Product (GNP), Gross Domestic Product (GDP),
Net National Income (NNP), NI at Factor Cost, Market Price and Constant Price,Personal
Income, Disposable Income, Real and Nominal GDP, Net Economic Welfare (NEW); The CPI
and the GDP Deflator; Methods and problems of computing National Income: The Expenditure
Approach, The Income Approach, The Output Approach;Limitations of National Income
accounting.
Consumption and Saving Function: Consumption and Consumption Function; Definition of
Autonomous Consumption and Induced Consumption; Average Propensity to Consume (APC),
Marginal Propensity to Consume (MPC) Saving and Saving Function; Average Propensity to
Save (APS), Marginal Propensity to Save (MPS), Short Run and Long Run View; Kuznet’s
Puzzle.
Investment Function: Determinants of Investment; MEC, MEI, Present Value Criteria;
Autonomous Investment and Induced Investment.
Inflation: Definition and Causes of Inflation; Source of Inflationary Pressure; Consequences of
Inflation; Control of Inflation; Deflation.
Money and Monetary Policy: Meaning and Functions of Money; Different Types of Money
(M1, M2, M3); Credit Creation of Banks; The Money Multiplier; Value of Money, Fisher’s
Quantity theory of money; Monetary Policy.
Employment: The Classical and Keynesian Models of Income and employment; Inflationary
and Deflationary Gaps and Measures to Bridge the Gap; Theory of Multiplier and Accelerator;
Measuring Unemployment and Its Impacts on the Economy; Types of Unemployment;
Removing Unemployment.

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Books Recommended:

1. Mankiw, N. Gregory. Principles of Macroeconomics, 2nd Edition


2. Michael Parkin. Macroeconomics, 2nd Edition
3. Karl Case and Ray Fair. Principles of Macroeconomics,4th Edition
Course Code : 521219 Credits : 3 Class Hours : 90
Course Title : Customer Service in the Aviation Industry

Understanding the importance of delivering effective customer service in the aviation


industry.

Key elements of customer service provision: First impressions; Company image; Speed of
service, e.g. relating to queues; Consistency, e.g. service, information; Products and services
offered (tangible, intangible); Meeting customer needs; Anticipating customer needs; Availability
and accuracy of information and advice, e.g. signage, screens; Dealing with complaints and
problems; Meeting and exceeding customer expectations; Environment, e.g. safe, good passenger
flows Aviation organizations: Airports; Airlines, e.g. full service scheduled, low cost, charter,
executive.

Understanding different customer service models and strategies in the aviation industry

Customer service methods: Face to face; Written, e.g. letter, email; Telephone; Web based
Customer service models, for example: Customer Relationship Management (CRM);
Institute of Customer Service – world-class customer service; RATER model; RESPECT model;
Moments of Truth; Company-developed models; customer service strategy covers, for example:
New and existing customers; Different customer interfaces

Understanding how to measure and improve customer service in the aviation industry.

Methods of measuring customer service: Customer feedback and contact programmers, e.g.
questionnaires, loyalty programs, focus groups; Key performance indicators, e.g. on-time
departures and arrival, facilities at the airport, in-flight; Service, customer experience; Monitor
competitor activity, e.g. track progress, know their products and services, image, competitive
advantage; analyzing published survey reports, e.g. data published by the CAA, IATA, Skytrax,
mystery shopper reports (comfort, service, catering, value, satisfaction, loyalty, quality, support,
convenience, availability, price, trends, goodwill, product)Improvements to customer service
through: Staff training, e.g. providing customer service, product knowledge, selling skills;
Review of existing products, e.g. network of routes, standard and class of service, targeted
market segment, facilities available, customer service/business model; Monitoring and adapting
to changes, e.g. in electronic capabilities for bookings and passenger processing, security, aircraft
capabilities.

Providing effective customer service within the aviation industry.

Customer service routine situations: Giving advice, e.g. transfer information, access information;

29
Selling, e.g. product knowledge for on-board sales; Providing information, e.g. flight arrival and
departure times, onward travel; Administrative tasks, e.g. at the gate, at the sales desk Customer
service non-routine situations, for example: Emergencies, e.g. accident, security incident;
Problem solving, e.g. airport congestion, overbooking, missed flights, lost luggage; Dealing with
conflict, e.g. flight delays, cancelled flights Customer service skills, for example: Personal
presentation, e.g. hygiene, dress, appearance, personality, manner, organized and tidy
Working environment; Verbal communication, e.g. public address system, face to face,
telephone, tone, open and closed questions, developing dialogue; Non-verbal communication
including open and closed body language, e.g. facial expressions, mannerisms, gestures, eye
contact; Selling skills, e.g. establishing a rapport, questioning techniques, presenting products
and services, provide accurate information and advice, added value, up selling, closing the sale;
Product knowledge; Problem solving and handling awkward situations, e.g. taking ownership of
situations, resolving; Dealing with conflict, e.g. pre-empting conflict situations, calming

Books Recommended:

1. Carlow P and Deming VK –The Big Book of Customer Service Training Games
2. Kossmann M –Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal
and External Service Providers

3rd year 1st Semester

Course Code : 531201 Credits : 3 Class Hours : 90


Course Title : Supply Chain Management

Sourcing strategies: Kraljic’s product and service positioning; Porter’s five forces; impact on
business; supply structure and design; Supplier selection: four stages of supplier selection
The strategic wheel: three basic approaches to strategic supply; interrelationships between each
of the strategic elements of an organization; Supply and corporate strategies: supply chain
strategy supports and facilitates; corporate strategy; information sharing; translation of
competitive priorities into supply function objectives; translating supply function objectives into
supply chain practices

Performance measurement & measurement of costs: methods , cost benefit analysis; price
versus cost; total cost of ownership; purchasing activities contributing to total cost of ownership;
management of purchasing function; delivery administration; service costs; communication
costs; price negotiations; quality costs; Inter-business relationships management: development of
supply chain and relationship management; Strategic Relationship Positioning Model (SRPM)
Environmental issues: from outside and inside a business’s internal and external sources

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Suppliers and new product development (NPD): current issues; competitive; advantage; costs;
increasing product complexity; reduced product life cycles; managing technological change;
resources and knowledge required to innovate; benefits of involvement.

Public procurement: public scrutiny of sourcing decisions; no competitive markets in which to


operate; regulation; EU procurement objectives; Information technology and communication:
electronic data interchange (EDI); development of Open Systems Integration (OSI); internet
technologies; Electronic exchanges: marketplace in which goods and services are traded –
global, connecting buyers and sellers, auctions, VPNs, one to many, many to many, web
marketplace, vortices, butterfly hubs; advantages

Books Recommended:

1. CHRISTOPHER, M. Logistics and Supply Chain Management. 4th Ed. (2010)


2. PRATER, E. and WHITEHEAD, K. - An Introduction to Supply Chain Management: a global
supply chain support perspective (2013)

Course Code : 531203 Credits : 3 Class Hours : 90


Course Title : Marketing Management

Defining Marketing for the 21st Century: Definition of Marketing Management, Key
Customer Markets, Core Concepts of Marketing Management, Marketing Management Tasks.
Developing Marketing Strategies and Plans: Phases of Value Creation and Delivery, Value
Chain, Core Business Processes, Characteristics of Core Competencies, Holistic Marketing,
Marketing Plan, Levels of a Marketing Plan, Corporate Headquarters’ Planning Activities,
Corporate Culture, SWOT Analysis, Porter’s Generic Strategies, Marketing Plan Contents.
Analyzing Consumer and Business Markets: Analyzing Consumer Markets (Consumer
Behaviour, Factors Influencing Consumer Behavior, Psychological Processes Influencing
Consumer Responses to the Marketing Program, Consumers’ Purchasing Decisions, Mental
Accounting)–Analyzing Business Markets (Business Market and its Difference from Consumer
market, Participates in the Business-to-Business Buying Process, Business Buyers’ Decision-
Making, Build Strong Relationships with Business Customers, Buying by Institutional Buyers
and Government Agencies).
Identifying Market Segments and Targets: Different Levels of Market Segmentation, Divide a
Market into Segments, Requirements for Effective Segmentation, Segmenting for Business
Markets, Steps in Segmentation Process, Effective Segmentation Criteria, Porter’s 5 Forces
Model.
Building Strong Brands: Creating Brand Equity: Brand, the Role of Branding, Brand Equity,
Building, Measuring and Managing Brand Equity; Crafting the Brand Position: Developing and

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Establishing an Effective Brand Positioning in the Market, Brand Differentiation Strategies,
Means of Differentiation; Competitive Dynamics: Expanding the Total Market, Protecting
Market Share, Market Challenger Strategies, Market Follower Strategies, Market Nicher
Strategies, Product Life Cycles.
Setting Product Strategy: Products, Classification of Products, Differentiating Products,
Product Design, Factors Affecting a Good Design, Building and Managing Product Mix and
Product Lines, Combine Products to Create Strong Co-Brands or Ingredient Brands; Packaging,
Labeling, Warranties, and Guarantees as Marketing Tools.
Designing and Managing Services: Definition and Classification of Services, Difference of
Services from Goods, New Services Realities, Achieving Excellence in Services Marketing,
Improving Service Quality, Improving Customer Support Services.
Developing Pricing Strategies and Programs: Common Pricing Mistakes, Processing and
Evaluating Prices by Consumers, Setting Prices Initially for Products or Services, Adapting
Prices to Meet Varying Circumstances and Opportunities, Initiating a Price Change, Responding
to a Competitor’s Price Challenge.

Text Book:
1. Philip Kotler and Kevin Keller. Marketing Management (Latest Asian Edition)
2. Philip Kotler and Kevin Keller. Framework for Marketing Management (Latest Edition)

Course Code : 531205 Credits : 3 Class Hours : 90


Course Title : Financial Accounting

Recording business transactions using double entry book-keeping, and extracting a trial
balance.
Business transactions: Giving consideration to the types of business transactions (sales,
purchases, receipts and payments) and the regulations which apply to financial accounting.
Double entry book-keeping: Double entry recording in sales, purchases, cash disbursement and
cash receipt journals before posting to the ledger accounts. Manual and electronic systems will
be introduced and how, why and when these are used. Effectively recording debits and credits;
regulations that apply to financial accounting.

Trial balance: Understanding how the trial balance is produced and its role in the identification
and rectification of errors; the components of a trial balance and their importance will be
considered.

Preparing final accounts for sole-traders, partnerships and limited companies in


accordance with appropriate principles, conventions and standards.
Financial reports and financial statements and the difference between the two; Different types
of financial statements ; Adjustments required for accruals, prepayments, bad debts, etc.

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Types of accounts: Preparing final accounts (e.g. for sole-traders, partnerships or limited
companies).
Principles and conventions: Understanding accounting rules and principles.
Understanding the concepts and conventions of consistency and material disclosure.

Perform bank reconciliations to ensure company and bank records are correct
Bank reconciliation: meant by bank reconciliation and requirement of bank reconciliation; The
process of reconciliation: Ensuring that all entries relating to a particular period are correctly
entered in the ledger system to support the preparation of the profit and loss account and balance
sheet. Using tools and techniques to check general accounts and balance sheets against liquid
holdings and cash reserves.
Variances: Identifying variances through a bank reconciliation. Dealing with negative and
positive variances; When is a negative variance a positive and vice versa? Ensuring the same
entry for every debit and credit entry, and that the balance for each account is calculated and
entered correctly. Control accounts and shift recorded transactions from the suspense accounts to
the right accounts

Books Recommended:
1. ATRILL, P. and McLANEY, E. Accounting and Finance for Non-Accounting Specialists. 8th
Ed. (2012)
2. LOUGHRAN, M. Financial Accounting for Dummies. New Jersey: Wiley Publishing (2011)

Course Code : 531207 Credits : 2 Class Hours : 60


Course Title : Airport and Airlines Commercial Operations & Management

Course Objectives:
Theory- 2 Credits

Sources of revenue for aviation organizations.

Revenue sources for airports: landing charges; maintenance rental charges; car parking; retail,
e.g. duty free, tax paid, car hire, foreign currency exchange; catering; charges for services, e.g.
baggage trolleys, fast-track security; duty free and tax paid

Understanding the commercial capabilities of different airports.

Commercial capabilities of major airports compared to regional airports: major airports, e.g.
long-haul flights, multiple terminals, higher passenger throughput leading to increased retail and
transport opportunities;
regional airports, e.g. European/domestic flights, single terminal Commercial capabilities of
independent airports compared to group airports: economies of scale, e.g. buying power,
passenger numbers

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Understanding how different airlines maximize revenue.

Fare structures of different airlines: full-service scheduled; low-cost scheduled; charter; cargo;
airline alliance membership (One World, Star Alliance, Sky Team)

Books Recommended:
1. Ashford N, Coutu P and Beasley J –Airport Operations, 3rd Edition
2. Calder S –No Frills: The truth behind the low-cost revolution in the skies, 3rd Edition

Course Code : 531208 Credits : 1 Class Hours : 30


Course Title : Airport and Airlines Commercial Operations & Management (Practical)

Practical- 1 Credit

The main activities under the practical work is given below:

- calculation of landing charges


- foreign currency exchange
- calculation of charges for services
- calculation of long-haul flights
- commercial capabilities of independent airports
- fare structures of different airlines

Books Recommended:
1. Ashford N, Coutu P and Beasley J –Airport Operations, 3rd Edition
2. Calder S –No Frills: The truth behind the low-cost revolution in the skies, 3rd Edition

Course Code : 531209 Credits : 2 Class Hours : 60


Course Title : Aircraft Take-off and Landing Management

Course Objectives:
Theory- 2 Credits

Understanding how aircraft performance is measured Lift generation: wing shape, e.g.
camber, area; airflow, e.g. laminar, turbulent; angle of attack, e.g. increase lift, stall; air
temperature/density, e.g. lift reduction Aircraft performance criteria; aircraft required distances,
e.g. take-off distance required (TODR), landing distance required (LDR); rate of climb (feet per
minute); rate of descent; runway declared distances, e.g. take-off run available (TORA), take-off
distance available (TODA), emergency distance available (EMDA), landing distance available
(LDA); runway slope, e.g. up, down; runway surface, e.g. hard/dry, grass; obstacles, e.g.
clearway, climb-out.

Understand factors that affect aircraft performance at take-off and landing.

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Effects of increased mass on take-off performance: aircraft limits, e.g. maximum take-off mass
(MTOM), regulated take-off mass (RTOM), maximum landing mass (MLM) ; causes, e.g.
passenger load, cargo, fuel, ice build up; degraded take-off performance, e.g. inertia, longer take-
off run, reduced climb-out performance, reduced obstacle avoidance capability; climb-out
performance, e.g. climb rate at given altitudes; degraded landing performance, e.g. momentum,
longer landing run; incorrect balance, e.g. nose heavy (rotation and flare), tail heavy (tail strike,
tipping); airfield location, e.g. airfield elevation, air density; weather related, e.g. air temperature,
wind (direction, strength); runway contamination, e.g. water, snow, ice; wing contamination, e.g.
ice, snow.

Book Recommended:
1.CAP 642 Airside Safety Management, (Civil Aviation Authority, 2006)

Course Code : 531210 Credits : 1 Class Hours : 30


Course Title : Aircraft Take-off and Landing Management(Practical)

Practical- 1 Credit

The main activities under the practical work is given below:

- Aircraft performance criteria;


- Calculation of aircraft required distances, e.g. take-off distance required (TODR), landing
distance required (LDR); rate of climb (feet per minute); rate of descent; runway
declared distances, e.g. take-off run available (TORA), take-off distance available
(TODA), emergency distance available (EMDA), landing distance available (LDA);
runway slope, e.g. up, down; runway surface, e.g. hard/dry, grass; obstacles, e.g.
clearway, climb-out.
- Calculation maximum take-off mass (MTOM), regulated take-off mass (RTOM),
maximum landing mass (MLM)
- landing performance, e.g. momentum, longer landing run;
- Incorrect balance, e.g. nose heavy (rotation and flare), tail heavy (tail strike, tipping);
- Airfield location, e.g. airfield elevation, air density; weather related, e.g. air temperature,
wind (direction, strength); runway contamination, e.g. water, snow, ice; wing
contamination, e.g. ice, snow

Book Recommended:
1.CAP 642 Airside Safety Management, (Civil Aviation Authority, 2006)

3rd year 2nd Semester

Course Code : 531211 Credits : 3 Class Hours : 90


Course Title : Legal Environment of Business

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The Contract Act, 1872: Definition of contract–Essentials of contract–Communication,
acceptance and revocation of proposals–Contracts, voidable contracts and void agreements–
Consignment contracts–Contracts which must be performed–Time and place of performance–
Contracts which need not be performed–Breach of contract–Indemnity and guarantee–Bailment–
Bailment of pledges–Agency, appointment and authority of agents, sub-agents, revocation of
authority, agent’s duty to principal, principal’s duty to agent.

The Sale of Goods Act, 1930: Formation of the contract–Effects of the contract–Performance of
the contract–Rights of unpaid seller against the goods- Suits for breach of the contract.

The Negotiable Instruments Act, 1881: Promissory notes, bills of exchange and cheques–
Negotiations–Payment and interest–Discharge from liability on notes, bills and cheques–Notice
of dishonor–Special provisions relating to cheques–Special provisions relating to bills of
exchange–Penalties in case of dishonor of certain cheques for insufficiency of funds in the
accounts

The Partnership Act, 1932: The nature of partnership–Relations of partners to one another–
Relations of partners to third parties–Incoming and outgoing partners–Dissolution of a firm–
Registration of firms.

The Bangladesh Labor Act, 2006: Important Statutory Definitions: Factory, Worker, Employer,
Commercial Establishment, Industrial Establishment; Summary of major provisions on:
Employment and Conditions of Services, Employment of Adolescent, Provisions of Health,
Hygiene, Safety and Welfare Measures, Working hours and leave, Trade Union and Industrial
relations, Dispute resolution, Workers’ Participation in Companies’ Profits.

The Arbitration Act, 2001: Arbitration agreement, Subject matter of arbitration, Different
methods of arbitration, Arbitration Tribunal, Arbitral proceedings, Arbitral award, Appeals.

The Trade Marks Act, 2009: Registration procedures and duration, Effects of registration, Use
of trademark.

The Bangladesh Environment Conservation Act, 1995: Restrictions on manufacture, sale etc.
of article s injurious to environment–Remedial measures for injury to ecosystem–Environmental
Clearance Certificate.

Books Recommended:

1. Dr. Altaf & Hanif : Legal Environment of Business (Latest Edition)

2. Kazi Faruqi & Others : Business Law (Latest Edition)

Course Code : 531213 Credits : 2 Class Hours : 60


Course Title : Handling Air Passengers

Course Objectives:

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Theory- 2 Credits

Understand how departing passenger handling processes, facilities and services are
coordinated
Essential facilities and services: departure information ; self-service check-in/online check-in
and baggage drop; manual check-in (baggage acceptance, security questions, documentation
checks including to determine right of entry to destination and confirm ID, boarding card issue,
gate information) ; security screening/searching; departure lounges (public and private) ;
boarding (security checks, preferential boarding, provision of air-bridges or coaches and/or steps)
Optional facilities and services: off airport, e.g. local accommodation, transport (public transport,
taxi, private cars), car parking ; on airport, e.g. car parking, inter-terminal transport, retail outlets
(tax free, non-tax free), catering ; facilities, children’s play areas, leisure areas, business lounges,
WiFi, faith rooms, baggage trolleys, airline customer service/sales desk, financial and business
facilities, medical centre.
Special passenger-handling services and facilities: passengers with reduced mobility (PRM), e.g.
wheelchair assistance, airport buggies, ambulift ; unaccompanied minors

Understand how arriving passenger handling processes, facilities and services are
coordinated
Essential services and facilities for passengers arriving at airports: disembarkation, e.g.
provision of air-bridge, steps, coach to terminal, escorts for walking to terminal; disembarkation
for passengers with special needs, e.g. PRM, unaccompanied minors; baggage, e.g. reclaim, lost
and damaged assistance, outsized baggage pick-up; transfer and transit passengers, e.g.
assistance, lounges. Optional services and facilities for passengers arriving at airports.

Understand how to monitor and maintain efficient passenger flow


Passenger journey through airport: departing passengers (from arrival at the terminal to
embarkation); arriving passengers (from disembarkation to leaving the terminal) ; transfer
passengers, e.g. UK Border Agency, security, transfer check-in desk; transit passengers.
Communication measures, e.g. provision of clear signage and announcements

Book Recommended:
1. Ashford N, Stanton H and Moore C –Airport Operations, 2nd Edition

Course Code : 531214 Credits : 1 Class Hours : 30


Course Title : Handling Air Passengers (Practical)

Practical- 1 Credit

The main activities under the practical work is given below:

- essential services and facilities for passengers arriving at airports


- baggage reclaim, lost and damaged assistance, outsized baggage pick-up
- transfer and transit passengers, e.g. assistance, lounges
- meeting arriving passengers, e.g. arrivals information, meeting areas
- baggage reclaim area
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- disembarkation, e.g. provision of air-bridge or coach and/or steps, escorts for
unaccompanied minors
- special services (PRM including wheelchair assistance, ambulift, buggies)
- lost/damaged baggage assistance

Course Code : 531215 Credits : 3 Class Hours : 90


Course Title : Ramp Handling

Understand how to ensure safe and efficient aircraft turn round.


Organizations involved: division of ground handling responsibilities; airport operator;
airline ;ground handlers; regulatory and control organizations. Roles and operational procedures
(airport operators): stand allocation, e.g. by aircraft type/size, domestic/international flight,
maximization of on-pier operations; marshalling; Roles and operational procedures
(airline/ground handlers): chocking aircraft ; turn round coordination; air-bridge operation/steps
positioning; passenger disembarkation/embarkation ; technical inspection; rectification of defects
recorded in technical log, e.g. major defect, carried forward defect (CFD); aircraft servicing, e.g.
cleaning, cabin dressing, toilet/water replenishment; baggage security, e.g. accompanied
baggage, AAA, baggage manifests, rush bags; anti-icing/de-icing; relevance of holdover
duration; pushback/power-back

Understand aircraft loading and unloading methods and procedures in relation to baggage,
cargo and passengers Baggage and cargo loading and unloading methods: types of load
(loose, pallet, containerized); types of equipment (loose-load transporters and loaders, e.g. tugs
and trailers, flatbed lorries, mobile conveyor belts; container and pallet transporters and loaders,
e.g. tugs and dollies, lorries, high-lift loaders); positioning and operating equipment
documentation, e.g. airway bill, load sheet and Notification of Dangerous Goods to Captain
(NOTOC)Factors impacting on baggage and cargo loading and unloading; missing passengers.

Understand how ramp safety is regulated and maintained Regulations and procedures
relating to movement and operation of aircraft, vehicles and personnel: Health and Safety at
Work Act; Civil Aviation Authority of Bangladesh (CAAB); airport bylaws, e.g. valid identity
cards for personnel and vehicles, airside driving permits, adherence to road, stand and taxiway
markings and speed limits; correct use of/adherence to automated and hand signals; air-bridge
operator license; equipment parking; compilation and publication of safety incidents and
performance.

Book Recommended:
1. IATA Airport Handling Manual(annual publication)
2. IATA Baggage Services Manual

Course Code : 531217 Credits : 3 Class Hours : 90


Course Title : E-Business for Airlines

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Understand the impact of e-business on airline activities.

Types of e-business: Definition of e-business; Business to consumer, e.g. promotions,


advertising, bookings, travel information; Business to business; Current e-technology used by
airlines; Self-check-in, barcode readers; Impacts of e-business on airlines; Benefits of e-business
for airline customers.

Understand the effectiveness of airline reservation websites.

Reservation websites: Scheduled airline, Low-cost scheduled airline, Cargo airline, DHLWebsite
features; Provision of supplementary information and services, Booking procedure; flight
selection, luggage, add-ons, payment, printing shortcut, time-outs, group booking process; online
check in, priority check in/boarding, allocated/unallocated seating; Transparency of costs, e.g.
luggage, taxes, seating, check-in fee, booking fee, credit/debit card charges; Simplicity of
removing or selecting add-ons, e.g. insurance, car hire, hotel, transfers.

Book Recommended:
1.Tassbehji R –Applying E-Commerce in Business

Course Code : 531219 Credits : 2 Class Hours : 60


Course Title : Airlines Front Office Management and Reservation

Course Objectives:
Theory- 2 Credits
The Managing Airlines Front Office Operations course is designed to provide students with a basic
understanding of front office procedures in the Airlines and Aviation industry. Students will
understand, organize, perform and evaluate front office functions that are critical to the success of a
hotel. Students will be trained in the 10 importance of guest service, along with the any technical
aspects of front office management. Describe how the Airlines and Aviation industry is structured
including the size, target markets, levels of service, ownership and affiliation, and reasons for
traveling and identify the types of reservations, how reservations are made, and how reservations are
confirmed and maintained.

Book Recommended:
1. Managing Front Office Procedures by Michael L. Kasavana

Course Code : 531220 Credits : 1 Class Hours : 30


Course Title : Airlines Front Office Management and Reservation (Practical)

Practical- 1 Credit

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The main activities under the practical work is given below:

- Learn about Front Office Department Functions

- Identify various Forms and Formats used in Front Office

- Understand the requirement for different types of guests

- Learn the various steps in process of Reservation and their importance

- Understand the importance of fares and rate assignment and the requirements for
Registration

- Understand the importance of Cash Handling

- Types of Transactions and How to handle Foreign Exchange

- Understand the importance of Account Maintenance and The Activities

- Understand the importance of Account Settlement and the requirements for closing the
Account

- Learn about Registration Card; Reservation Form; Amendment Slip; Cancellation Slip;
Arrival/departure notification slip; VIP amenities voucher; Miscellaneous charge voucher;
Allowance voucher; Paid out voucher; Message slip

- Cashiering while check in of VIP’s / FIT’s / Group

- Cashiering procedure during stay of the guest

Book Recommended:
1. Michael L. Kasavana - Managing Front Office Procedures

4th year 1st Semester

Course Code : 541201 Credits : 3 Class Hours : 90


Course Title : Flight Operations & Management

Understanding capacity and range factors that impact on aircraft selection for specific
routes.

Passenger, baggage and cargo capacities of narrow-bodied and wide-bodied aircraft: aircraft
manufacturers, e.g. Boeing, Airbus, Embraer, ATR, Bombardier; aircraft types, e.g. passenger,
combi, cargo; capacities, e.g. seating, cargo Range capabilities of narrow- and wide-bodied

40
aircraft: ultra-long range, e.g. B747, A380; long-range, e.g. B777, A340; medium-range, e.g.
B767, A321; short-range, e.g. B737, suitable for long haul, suitable for short haul
passenger capacity, e.g. wide bodied for busy routes, narrow bodied for less busy routes;
cargo capacity, e.g. large belly hold for hub-to-hub routes, smaller hold for domestic or regional
routes ; airport compatibility, e.g. wide bodied for major airports, smaller aircraft for regional
airports.

Understanding how route planning procedures and instrument navigation systems are used
by aircraft operators.

Route planning procedures: charts, e.g. Jespersen, Aerad; airspace, e.g. controlled, uncontrolled,
flight information regions (FIR), upper information region (UIR) ; airways;
Waypoints; routes, e.g. most economical flight level, optimum routing, slots; documentation, e.g.
notification to airmen (NOTAM); weather, e.g. significant meteorological chart (SIGMET),
terminal aerodrome forecast (TAF), meteorological terminal report (METAR)

Understanding how to devise and implement contingency plans to maintain flight


operations.

Devise contingency plans to maintain flight operations: types of contingency, e.g. accident at
main base, accident away from base, aircraft missing, hijacking, airfield closure (weather,
incident, industrial action), crew shortage, fuel shortage, aircraft technical problems,
communication breakdown; purpose of plan, e.g. ensure passenger and crew safety, minimize
disruption, reduce primary and consequential delays, maintain network integrity, protect the
business, avoid bad public relations; Implement contingency plans to maintain flight operations.

Book Recommended:
1. Civil Aviation Authority – CAP168 – Licensing of Aerodromes

Course Code : 541203 Credits : 3 Class Hours : 90


Course Title : Aircraft Dispatch

Understand how to ensure health and safety requirements are met during aircraft turn
round.

Health and safety practices and procedures (embarkation and disembarkation of aircraft):
stand checks (stand availability, correct stand for aircraft type, obstructions, FOD (foreign object
debris)) ; positioning of required equipment (aircraft steps, air-bridge, ambulant, buses);
passenger safety (passenger service agents (PSAs), Marshallese, passenger routes, passenger
walkways (domestic, international), transit passengers) ; security procedures; hazards, e.g. fuel
spillage, oil spillage, heavy equipment, aircraft steps, air-bridge, cables, baggage carts, dollies,
main deck loaders, FOD, fuel hydrant points, baggage belts, vehicles, trucks, ground power units
(GPUs), air start units (ASUs); minimizing hazards, e.g. equipment parking bays, correct parking
of vehicles, hazard lights on vehicle, ‘no go’ areas, jet blast screens, aircraft wing walkers (for
open stands); vicinity of engines (intake, blast, ingestion, propeller, noise); refueling area

41
(fuelling trucks, fuel hydrant points, trailing pipes); aircraft doors; checking aircraft anti-collision
lights; restricting access to ‘no go’ zones .

Understand how to ensure security requirements are met during an aircraft turn round.

Passenger security practices and procedures (embarkation and disembarkation of aircraft):


boarding gate checks (tickets, passports, boarding cards, hand luggage); restricted passenger
access to aircraft/terminal (passenger walkways, marked routes, arrival escorts, ‘no go’
zones/areas); Security roles of a dispatcher (Department for Transport (DfT) requirements.

Understand the service requirements to turnaround aircraft.

Service provider roles (aircraft turn round): service providers, e.g. Marshallese, fullers, catering,
ambulift, engineers, passenger service agents; (PSAs), aircraft cleaners, security personnel ;
roles, e.g. to provide (or remove) products and services to/from the aircraft, to ensure safe;
embarkation and disembarkation of passengers, to check and maintain the aircraft, to refuel the
aircraft, to clean the aircraft, to de-ice the aircraft, to load and unload cargo and baggage, to
ensure security of passengers, baggage and cargo, to coordinate the turn round; equipment types
to service aircraft

Reference Book:
1. www.iata.com, IATA – links to information on dangerous goods
2. www.icao.int, International Civil Aviation Organization

Course Code : 541205 Credits : 2 Class Hours : 60


Course Title : Onboard Passenger Management

Course Objectives:
Theory- 2 Credits

Understanding how onboard passenger operations are coordinated.

Onboard passenger facilities: types of airline (low-cost, charter, full-service scheduled);


different standard cabins; facilities for children; facilities for passengers with specific
requirements, including communication assistance; seatback facilities, e.g. electronic;
information, e.g. route, destination; immigration documentation; medical facilities and
assistance, e.g. oxygen, first-aid kits; amenities, e.g. blankets; level of onboard service for low-
cost, charter and scheduled airlines; in-flight entertainment; tax-free sales, e.g. variations in
product range for different types of airline, pre-ordering options; ancillary services, e.g.
headphones, WiFi, other new technology; Coordination of routine procedures and services
during the stages of a flight; in-flight, e.g. routine safety checks, food, beverage and tax-free
service, clearing of cabin, maintaining passenger welfare, ancillary services; prior to landing, e.g.
securing of cabin, meeting entrance requirements of specific countries, passenger announcements

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(PAs); disembarkation, e.g. disarming and opening of doors, procedures for all passengers and
those with specific requirements, security checks Coordination methods;

Understanding the chain of command system for routine and emergency situations.

Chain of command: single-aisled aircraft; twin-aisled aircraft; double-decked aircraft;


multiple-class flights; crew to passenger ratios, e.g. legal requirements, complimentary crew in
excess of legal requirement Methods of communication for interaction between cabin crew and
flight crew during a routine flight

Book Recommended:
1. Porter A –So You Want to be Air Cabin Crew, (TravelVocation, 2004

Course Code : 541206 Credits : 1 Class Hours : 30


Course Title : Onboard Passenger Management(Practical)

Practical- 1 Credit

The main activities under the practical work is given below:

- passenger announcements (PAs)


- immigration documentation
- medical facilities and assistance
- in-flight entertainment
- tax-free sales
- Coordination of routine procedures and services during the stages of a flight
- routine safety checks
- food, beverage and tax-free service
- disembarkation
- security checks Coordination methods

Book Recommended:
1. Porter A –So You Want to be Air Cabin Crew, (TravelVocation, 2004

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Course Code : 541207 Credits : 2 Class Hours : 60
Course Title : The Principles of Flight

Course Objectives:
Theory- 2 Credits

Understanding how the Four Forces of Flight contribute to controlled flight.

The Four Forces of Flight: causes and effects (lift, mass, thrust, drag) How the Four Forces of
flight contribute to controlled flight; balanced forces, lift (overcoming mass, aerofoil, wing
shape, laminar flow, angle of attack, air density, air temperature); mass (not exceeding lift, mass
reduction, balance considerations); thrust, e.g. engine types, overcome drag; drag, e.g. form drag,
skin friction, drag reduction.

Understanding how in-flight stability and control is maintained.

Aircraft parts and functions that contribute to stability and control: stability, e.g. wing,
horizontal stabilizer, vertical stabilizer; control, e.g. aileron, elevator, rudder, flap, spoiler/speed
brake, natural stability, e.g. location and shape of fixed surfaces, load distribution, mass and
balance limitations, fuel distribution, take-off, e.g. mass and balance calculations, flap setting,
full thrust, specific take-off speed, climb, e.g. drag reduction (retract undercarriage, retract flaps),
thrust reduction, specific climb speed/rate, cruise, e.g. thrust setting, altitude setting, landing, e.g.
controlled descent (speed and rate), reduced thrust setting, drag increase (flap setting,
undercarriage deployment, speed brakes), brakes, thrust reversers, use of control surfaces in all
stages of flight, e.g. elevator (climb/descend), aileron (roll), rudder (turn)

Book Recommended:
1. Oxford Aviation Training –Principles of Flight(OAT Media, 2007)

Course Code : 541208 Credits : 1 Class Hours : 30


Course Title : The Principles of Flight(Practical)

Practical- 1 Credit

The main activities under the practical work is given below:

- Calculation of the Lift, Mass, Thrust, Drag


- Identify the Control surfaces of the aircraft
- balanced forces
- control, e.g. aileron, elevator, rudder, flap, spoiler/speed brake
- load distribution
- mass and balance limitations
- fuel distribution
- use of control surfaces in all stages of flight, e.g. elevator (climb/descend), aileron (roll),
rudder (turn)
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- take-off, e.g. mass and balance calculations, flap setting, full thrust, specific take-off
speed
- climb, e.g. drag reduction (retract undercarriage, retract flaps), thrust reduction, specific
climb speed/rate
- cruise, e.g. thrust setting, altitude setting
- landing, e.g. controlled descent (speed and rate), reduced thrust setting, drag increase
(flap setting, undercarriage deployment, speed brakes), brakes, thrust reversers

Book Recommended:
1. Oxford Aviation Training –Principles of Flight(OAT Media, 2007)
Course Code : 541209 Credits : 2 Class Hours : 60
Course Title : Plan the Loading of Aircraft

Course Objectives:
Theory- 2 Credits

Understanding how to plan the loading of aircraft to comply with regulations.

Regulations: AAA (Authorization and Accountability); Civil Aviation Authority of Bangladesh


(CAAB) ; Department for Transport (DfT); International Air Transport Association (IATA) –
Dangerous Goods Regulations (DGR); JAROPS (Joint Aviation Requirement for the Operation
of Commercial Air Transport)/EUOPS; International Civil Aviation Organization (ICAO);
airline regulations ; load instruction report (LIR) sign off (loading supervisor, dispatcher, load
controller); documents (hold declaration manifests, cargo/mail manifests, customs
document)Load planning process

Be able to complete documentation in relation to planning the loading of wide bodied and
narrow bodied aircraft.

Load planning documentation: load instruction report (LIR); departure control system (DCS)
(computerized, manual load sheet) ; aircraft operating weights; aircraft prepared for service
weights (APS); free text instruction on LIR; aircraft hold layouts (pictorial); aircraft data charts
(trim sheets, configurations, cabin, holds); complete load instruction reports (LIR) for wide-
bodied and narrow-bodied aircraft; changes to load, including last-minute change (LMC);
deviations from LIR, e.g. alterations to load, bulk out, late bags, late cargo, change of ULD
position, offload baggage; processes (sign off LIR, check AAA, legal requirements, under load
available, produce new load sheet if change exceeds +/- 500 kgs)

Book Recommended:
1. IATA – Airport Handling Manual (AHM)(annual publication)

Course Code : 541210 Credits : 1 Class Hours : 30


Course Title : Plan the Loading of Aircraft (Practical)

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Practical- 1 Credit

The main activities under the practical work is given below:

- Prepare Trim and Load Sheets.


- Prepare CAAB Documentation for flight clearance.
- Complete load sheet and balance charts
- Prepare load instruction report (LIR)
- Aircraft data charts
- Maximum allowable weights
- Aircraft hold layouts (pictorial)
- Amend documentation in line with loading discrepancies
- Changes to load including last-minute change (LMC) if any

4th year 2nd Semester

Course Code : 541211 Credits : 3 Class Hours : 90


Course Title : Aircraft Marshaling

Understand how to prepare for aircraft arrival on stand.

Purpose of marshaling: safety, e.g. to aircraft, to ground staff, to passengers; guidance, e.g.
correct stand, correct stopping point; dangers of marshalling; foreign object debris (FOD);
stand unoccupied by other aircraft; clear of equipment, e.g. tug, conveyor, bag cart, container
dolly, chocks; free of contamination, Marshalling aids;

Be able to marshal aircraft onto and off stand.

Hand signals: marshaled to flight deck; flight deck to marshaled; standard signals; emergency
signals; rules, regulation and signals; chocks in; engine shut down; anti-collision beacon off;
propellers secured (if applicable)

Actions prior to departure: chocks in position; steps away; hold doors checked; FOD check; clear
behind; ground power unit (GPU) functioning (if required); engine start; GPU unplugged;
chocks away.

Books Recommended:
1.Ashford N, Stanton H and Moore C –Airport Operations (2nd edition)
2.Collins V R –Working in aviation (Vacation–Work, 2004)

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Course Code : 541213 Credits : 3 Class Hours : 90
Course Title : Airfield Operations

Understanding the training requirements of personnel operating within the airfield


environment.

Training and development programs: initial training programs, e.g. corporate structure, uniform
standards, company procedures ; mandatory training, e.g. fire, General Security Awareness
Training (GSAT), National Aviation Security Program (NASP), manual handling ; airside safety
management, e.g. geography of stands, rules of parking, positioning and stowing of
equipment, identifying and understanding of markings and lines on stands; air-bridge driving
procedures for approaching aircraft, e.g. anti-collision lights, engines off; coordinating airfield
training and development (regulatory requirements), e.g. Airside Safety Management (CAP642),
Air Navigation Order 2005 (CAP393), Airside Safety Committee, Airside Work Permit

Monitoring and planning requirements of aircraft arrival and departures: monitoring and
planning requirements, e.g. slot allocations, IATA scheduling procedure guide, regular schedule
services, programmed charter services, irregular services (ad hoc etc), general aviation, military
operations, grandfather rights; achieving slot times; aircraft parking and ramp design, monitoring
requirements of aircraft parking; airside Vehicle Permits (AVPs)

Runway surface inspection procedures: inspection regime, e.g. routine (daily/ twice-daily
complete surface check), detailed (detailed inspection of limited area), management inspection,
special (following up a report of a suspected problem); focus of inspection, e.g. surface
(cracking, displaced, flooding, snow/ ice covered, FOD), edges (crumbling, drains blocked,
damaged facilities), markings (centre line, touchdown markers, lead-off lines), work in progress
(infringing runway safety areas), wildlife (especially birds)Airfield lighting inspecting
procedures

Emergency planning procedures: the plan (Airport Emergency Orders, management of an


emergency situation/incident, best use of available resources, coordination of activities, role of
each agency, recovery of business with minimal disruption); procedures, e.g. levels of response
readiness, chain of command (gold, silver, bronze command), communications, coordination,
agencies involved, e.g. rescue and fire fighting service (RFFS), police, ambulance, social
services; zoning, e.g. access for agencies involved, establishment of incident control point; bomb
threat/terrorism threat (colour coding of threat level); aircraft accident; aircraft ground incident
runway, taxiway and apron maintenance, e.g. regular checks by airport operations, reporting of
FOD by pilots and air traffic control, personal responsibility to remove FOD; bird strike hazard,
e.g. dispersal (broadcast of bird distress signals, firing of pyrotechnic bird scaring cartridges),
habitat management, appropriate grass management policies

Books Recommended:
1. Asford N et al –Airport Operations, 3rd edition, (McGraw-Hill Professional, 2012)
2. Graham A –Managing Airports, (Elsevier, 2003)

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Course Code : 541215 Credits : 2 Class Hours : 60
Course Title : Aviation Meteorology

Course Objectives:
Theory- 2 Credits

Characteristics of air masses and weather patterns that affect airports: polar maritime (cold,
moist air); arctic maritime (cold, moist air); polar continental (cold, dry air); tropical continental
warm, dry air) ; tropical maritime (warm, moist air); causes of unstable air (warming air,
orographic lifting, frontal lifting, low pressure systems); effects of unstable air (cumulous clouds,
thunder, hail, rain showers, snow showers, gusty, clear air); causes of stable air (cooling air, high
pressure systems); effects of stable air (stratus clouds, persistent rain/drizzle/snow, light winds,
haze, fog); local heating ; sea breeze.

Aviation weather charts and reports Synoptic charts: access charts from Met Office website;
interpret symbols, e.g. high/low pressure areas, warm front, cold front; interpret charts, e.g. wind
direction, wind speed, significant weather, cloud cover; 60-hour synoptic chart; Weather reports.

Books Recommended:
1. Cosgrove B –Pilot’s Weather: A Commonsense Approach to Meteorology (Airlife Publishing
Ltd, 1999)
2. Dunlop S –Philip’s Guide to Weather Forecasting(Philip’s, 2008)

Course Code : 541216 Credits : 1 Class Hours : 30


Course Title : Aviation Meteorology (Practical)

Practical- 1 Credit

The main activities under the practical work are given below:

- understand the characteristics of air masses


- weather patterns that affect airports
- polar maritime (cold, moist air); arctic maritime (cold, moist air); polar continental (cold,
dry air); tropical continental (warm, dry air) ; tropical maritime (warm, moist air); causes
of unstable air (warming air, orographic lifting, frontal lifting, low pressure systems);
- effects of unstable air (cumulous clouds, thunder, hail, rain showers, snow showers,
gusty, clear air); causes of stable air (cooling air, high pressure systems);
- effects of stable air (stratus clouds, persistent rain/drizzle/snow, light winds, haze, fog);
local heating ; sea breeze.
- interpret aviation weather charts and reports Synoptic charts: access charts from Met
Office website; interpret symbols, e.g. high/low pressure areas, warm front, cold front;

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interpret charts, e.g. wind direction, wind speed, significant weather, cloud cover; 60-
hour synoptic chart; Weather reports.

Books Recommended:
1. Cosgrove B –Pilot’s Weather: A Commonsense Approach to Meteorology (Airlife Publishing
Ltd, 1999)
2. Dunlop S –Philip’s Guide to Weather Forecasting(Philip’s, 2008)

Course Code : 541217 Credits : 2 Class Hours : 60


Course Title : Airport Baggage Processing Management

Course Objectives:
Theory- 2 Credits

Know how to check the serviceability of baggage equipment.

Baggage transport equipment: bulk loading, e.g. carts, tugs, conveyors, lifting platforms;
container loading, e.g. dollies, lower-deck loaders; Checks: brakes; lights; beacon; indicators;
horn, fuel quantity, operating functions, loose items, debris in cab, tow pin in

Understand how to interpret baggage labels.

Information on label: airline name, flight number, date, final destination, en-route transit points,
unique identifier, sequence, Barcode Types of baggage, Need for segregation;
Class; route, e.g. single destination, transfer, fragile, needed on arrival, e.g. wheelchair,
pushchair, special handling labels, heavy (HEA), fragile, short connection (SHOCON), priority,
e.g. first class, crew required actions, two-person lifting, handle with care, load on top, load near
door, place in separate hold.

Understanding the security requirements for transporting passenger baggage

Security requirements: Carts/containers loaded securely, loads never unattended, accompanied


by AAA card, requirements for unaccompanied bags (rush bags), manifested, noted on load plan,
captain advised, security certificate obtained, security checks for unaccompanied bags (rush
bags), X-ray from two angles, explosive detection used, security certificate issued, Information
on baggage manifests, person signing trained in AAA procedures.

Books Recommended:
1. Ashford N, Stanton H and Moore C –Airport Operations (2nd edition) (McGraw-Hill, 1997)
2. Shanks N, Bradley A –Handbook of Checked Baggage Screening: Advanced Airport Security
Operation (Wiley-Blackwell, 2004)

Course Code : 541218 Credits : 1 Class Hours : 30

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Course Title : Airport Baggage Processing Management (Practical)

Practical- 1 Credit
The main activities under the practical work are given below:

- Bulk loading, e.g. carts, tugs, conveyors, lifting platforms


- Container loading, e.g. dollies, lower-deck
- Actions on finding defects
- BarcodeTypes of baggage
- online transfer
- interline transfer
- Need for segregation:
- Special handling labels
- Short connection (SHOCON)
- Priority, e.g. first class
- Crew Required actions
- Requirements for unaccompanied bags (rush bags
- Security checks for unaccompanied bags (rush bags)
- Complete baggage manifests B
- Baggage manifests:

Books Recommended:
1. Ashford N, Stanton H and Moore C –Airport Operations (2nd edition) (McGraw-Hill, 1997)
2. Shanks N, Bradley A –Handbook of Checked Baggage Screening: Advanced Airport Security
Operation (Wiley-Blackwell, 2004)

Course Code : 541219 Credits : 2 Class Hours : 60


Course Title : Airfares and Ticketing

Course Objectives:
Theory- 2 Credits

Know IATA codes: IATA three letter-city/airport codes; airline designator codes; country codes;
currency codes; aircraft codes; tax codes; flight routings
Know IATA areas Geographical areas: traffic conference areas 1, 2 and 3; subareas of traffic
conference areas 1, 2 and 3
Understand IATA terms and definitions Terms and definitions: Global indicators (EH, WH,
AP, TS and AT); stopovers; time (elapsed flying times, local times); flight schedules; minimum
connecting times; pricing units; fare components; tickets, e.g. e-ticket, two coupon ticket, four
coupon ticket, conjunction ticket

Understand fare types: normal fares: fare classes F class/J/C class/Y class; fare types one
way/return; mixed class; rules and restrictions e.g. validity, Maximum permitted mileage; fare

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basis codes eg Y, J, F Special fares: fare types (Apex, Pex, Excursion); rules and restrictions eg
deadlines, minimum and maximum stay; fares basis codes e.g. YAP, YEE6M

Be able to construct the most appropriate fares: most appropriate e.g. normal, special;
calculate passenger discount eg child; infant; rules and restrictions

Be able to construct basic fares using the mileage system: one way; return; rules and
restrictions, Mileage system: Maximum Permitted Mileage; Ticketed Point Mileages; Extra
Mileage Allowances; Extra Mileage Surcharges; Neutral Unit of Conversion to local currency
Format: Fare construction box; Transitional Automated Ticket entry

Be able to interpret air travel documentation Tickets: types, eg e-ticket, manual two coupon
return, two coupon one way, four coupon, conjunction, linear formats, Off Premises Transitional
Automated Ticket (OPTAT), Off Premises Automated Ticket and Boarding Pass (OPATB)
Multi-purpose documentation: Miscellaneous Charges Order (MCO); Multi-Purpose Document
(MPD); Universal Credit Card Charge Form (UCCCF)Format: forms of payment; terminology;
information
Know baggage allowances, taxes, fees and charges Baggage allowances: free; excess
Charges: taxes; service charges

Books Recommended:
1. Dale G –B TEC Level 3 National Travel and Tourism Student Book 1 (Pearson, 2010)
2. Dale G –BTEC Level 3 National Travel and Tourism Student Book 2 (Pearson, 2010)

Course Code : 541220 Credits : 1 Class Hours : 30


Course Title : Airfares and Ticketing (Practical)

Practical- 1 Credit

The main activities under the practical work are given below:

- Application of IATA fare rules and restrictions for


- Construct fares for journeys that include more than one class
- Construct fares for journeys that are via a city which has a higher fare Higher
intermediate points (HIPs
- Construct fares for journeys that include visiting the same city more than once Journeys
including limitation of indirect routing (side-trips
- Construct Special Fares using the mileage system Special fares using mileage
- Calculate backhaul and circle trip minimum checks One-way backhaul check rule (OWB
or BHC)
- Construct fares using various breakpoints Journeys including over 25M surcharges

Books Recommended:
1. Dale G –B TEC Level 3 National Travel and Tourism Student Book 1 (Pearson, 2010)
2. Dale G –BTEC Level 3 National Travel and Tourism Student Book 2 (Pearson, 2010)
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