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net/publication/287879918

The relationships between communication satisfaction, emotional

intelligence and the GLOBE organizational culture dimensions of middle
managers in Serbian organizations

Article · January 2014

DOI: 10.1688/JEEMS-2014-04-Nikolic

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Milan Nikoli, Jelena Vukonjanski, Milena Nedeljkovi, Olga Hadži,

Edit Terek**

The focus of this paper is the relationship between internal communication sat-
isfaction and emotional intelligence. Moreover, we also investigated the impact
of the GLOBE organizational culture dimensions as moderators of the relation-
ship between the emotional intelligence of middle managers and their communi-
cation satisfaction in Serbian organizations. We show that some communication
satisfaction dimensions strongly correlate with some emotional intelligence abil-
ities of middle managers and that these correlations are under the moderating
influence of the GLOBE dimensions. With these managers will be able to identi-
fy the components of emotional intelligence and GLOBE organizational culture
dimensions that are vital for them and their organizations.
Diese Arbeit fokussiert sich auf die Beziehung zwischen interner Kommunikati-
onszufriedenheit und emotionaler Intelligenz. Zusätzlich haben wir den Einfluss
der GLOBE Organisations- und Kulturdimensionen als Moderatoren in der Be-
ziehung zwischen der emotionalen Intelligenz des mittleren Managements und
deren Kommunikationszufriedenheit in serbischen Organisationen untersucht.
Wir zeigen, dass einige Dimensionen der Kommunikationszufriedenheit stark
mit der emotionalen Intelligenz des mittleren Managements korrelieren und dass
diese Korrelationen einem moderierenden Einfluss der GLOBE Dimensionen
unterliegen. Dadurch sind Manager in der Lage, die Komponenten der emotio-
nalen Intelligenz und die GLOBE-Dimensionen zu identifizieren, die sowohl für
sie als auch ihre Organisationen entscheidend sind.
Key words: emotional intelligence, communication satisfaction, GLOBE dimen-
sions, power distance, collectivism, Serbia (JEL: D23, D83)

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2.1 Emotional intelligence
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2.2 Emotional intelligence and communication

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2.4 GLOBE Cultural dimensions

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Figure 1: Relationships between emotional intelligence, communication satis-

faction, organizational power distance and institutional and in-group collectiv-
ism
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2.5 Research hypotheses

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H1 œ Emotional intelligence has a significantly positive correlation with
communication satisfaction.
H2 œ The organizational culture dimension of power distance moderates
the relationship between emotional intelligence and communication satis-
faction.
H3 œ The organizational culture dimension of institutional collectivism
moderates the relationship between emotional intelligence and communica-
tion satisfaction.
H4 œ The organizational culture dimension of in-group collectivism mod-
erates the relationship between emotional intelligence and communication
satisfaction.

% 7
3.1 Survey instruments (measures)
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Table 1: Descriptive Statistics
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4.2 Regression and correlation analysis

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Table 2: Pearson coefficients of correlation between emotional intelligence abil-
ities and communication satisfaction dimensions
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Table 3: Regression analysis – the corrected determination indexes (Dependent
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5.1.1 Self-awareness
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5.1.5 Social skills

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5.2 Power distance and institutional and in-group collectivism as modera-

tors of the correlations between emotional intelligence and communica-
tion satisfaction

5.2.1 Power distance

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5.2.2 Institutional and in-group collectivism

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