Professional Documents
Culture Documents
Seastreak ferry service from the new complex to New that list as well. Now, plans to open up yet another hotel
Major companies from outside the Garden York. The upcoming Bayonne store comes after the in the heart of New Jersey’s largest city have been reini-
State are continuing to show interest in some of North Issaquah, Washington-based retail chain opened new tiated. Three years ago, a proposal to open a Home-
Jersey’s densest communities. From restaurant chains locations in Raritan Township, Hunterdon County and wood Suites by Hilton in a vacant 12-story New-
to big box stores to hotels, a variety of corporations Lawrence Township in Mercer County. ark office building was first revealed. The plans call for
are constructing new facilities or adaptively reusing turning the structure, which is located along Raymond
existing buildings. Now, one company is opening not Boulevard at the corner of Commerce Court, into 153
one, but two locations in New Jersey, while another is guest rooms, a restaurant, a fitness center, and a busi-
continuing its expansion into the state. Simultaneously, ness center. Then, in November, developer HARI New-
an out-of-state business is planning to come to a local ark Urban Renewal brought the plans back, request-
city in a unique way. Here is this month’s look at New While customers at the new Costco and the ing Preliminary and Final Site Plan approval from the
Jersey business news, as initially showcased on Jersey- other stores at Harbor View Marketplace will need to Newark Central Planning Board, according to a legal
Digs.com. enter each retailer from the outside of the building, the notice. The Homewood Suites location would join the
opposite will be true at two new locations of a New chain’s other North Jersey hotels in East Rutherford,
York-based chain of sandwich shops. Melt Shop, Cranford, and Edgewater.
which currently has outposts in New York, Delaware,
Pennsylvania, Minnesota, and Kuwait, is expanding
to northern New Jersey. Two locations of the growing
Like most other states, New Jersey is seeing an franchise are coming to the food courts at the New-
increase in big-box warehouse wholesale clubs along port Centre mall in Downtown Jersey City, Hudson
busy thoroughfares. Although Sam’s Club locations County and the Rockaway Townsquare mall in Rocka-
nationwide have been closing, Costco Wholesale way Township in Morris County. The restaurant chain, The neighborhood surrounding where the
and BJ’s Wholesale Club are continuing to expand. which specializes in grilled cheese sandwiches, milk- Homewood Suites is expected to open recently got
These types of stores charge customers an annual fee shakes, and burgers, is also planning to open in Edison a new neighbor. A LinkNWK kiosk, similar to the
to shop in them, but are also known for inexpensive Township in Middlesex County and East Rutherford LinkNYC kiosks across the Hudson, was installed this
prices on items sold in bulk. While plans for a BJ’s lo- in Bergen County, according to food-service-industry fall near Military Park. Now, Jersey City is expected to
cation in Hanover Township in Morris County were news provider QSR. get a kiosk system of its own. Smart City Media is
cancelled earlier this year, construction is underway working with Jersey City officials to install CityPost
on a new Costco club in the Hudson County city of kiosks throughout the state’s second largest city. These
Bayonne. The 150,000-square-foot store, which will devices, described officially as networked public infor-
include a gas station on the premises, is rising off of mation kiosks, are expected to offer information about
Route 440 at the Military Ocean Terminal site. It will transit alerts, local businesses, and community events.
be Hudson County’s first Costco and will be part of a In addition to restaurants, Jersey City, Rocka- Up to 50 kiosks are slated to be installed in the city’s
larger 241,712-square-foot retail complex called Har- way Township, Edison Township, and East Rutherford business districts. While Smart City Media will not pay
bor View Marketplace. There are also plans for 651 all have no shortage of hotels. Because of growth in the a fee to put the devices on the sidewalks, they plan to
apartments, a pedestrian bridge over Route 440 to the number of hotels near its airport and central business give a portion of the advertising revenues to the mu-
34th Street Hudson-Bergen Light Rail Station, and district in the past few years, Newark can be added to nicipal government. ◆
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page b2 | The Bull, Bear & Lion | Vol. VI, No iii. December 2018
THE BB&L
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page a2 | The Bull, Bear & Lion | Vol. VI, No iii. December 2018
THE BB&L
review
DOCUMENTARY The outcome at Wells Fargo can teach future
business executives many lessons:
“Playing the Rules: Ethics at Work” (1) language matters;
Wells Fargo’s Path to Scandal (2) incentives can determine behavior; and
(3) the tone of the
By Monica Vitting company starts at the top.
in front of co-work-
In an October airing of the PBS special titled “Playing by the Rules: ers, employees were
Ethics at Work”, various former Wells Fargo branch managers and employees better persuaded to
share their experiences working for the banking giant. Wells Fargo has recently give names of friends
rebranded itself in efforts to reestablish customer trust amidst various scandals. and family to open
One of these scandals involved millions of accounts being opened without cus- accounts for. When
tomer knowledge. In response to the scandals, the Federal Reserve capped the a customer subse-
amount of growth that Wells Fargo can attain in 2018. quently complained
Throughout the PBS special, a theme was evident: bankers at Wells to a branch manager
Fargo needed to meet numbers. The outcome at Wells Fargo can teach future regarding an account
business executives many lessons: (1) language matters; (2) incentives can deter- being opened without his or her request, upper management did not respond
mine behavior; and (3) the tone of the company starts at the top. to the manager with a way to address the conflict.
Following a merger in 1998 with a Although Wells Fargo is just one example of illegal activity within a cor-
Minneapolis based bank called Norwest, In the late 90s, upper poration, future leaders can learn from the norms that were established at Wells
a new CEO became the head of Wells management imposed that Fargo. It is quite evident that this scandal started with tiny lapses in judgement
Fargo. While aiming to increase sales af- branches be referred to as in upper management that trickled down to lower-level workers. This case il-
ter the merger, the CEO imposed that the stores, bankers be lustrates how short-term thinking can lead to long-term repercussions. ◆
branches be referred to as stores, the bank- referred to as salespeople,
ers be referred to as salespeople, and the and services be referred to
services be referred to as products. These as products. HAPPY HOLIDAYS, TCNJ!
changes created a shift in focus away from The BB&L Editorial Board & staff thanks you for
the customer. The emphasis was now on the “products” that were being mar-
your readership this fall, and wish you happy holi-
keted and, often, forced upon customers. Employees were introduced to an
incentive structure that rewarded those who sold eight or more “products” to days and a happy New Year. Enjoy our final issue of
each of their customer. Wells Fargo had re- Fall 2018 as you enjoy your winter break.
Employees started opening alized that fixed costs could be lowered if it
accounts for friends and marketed to existing customers as opposed Look out for our first edition of the Spring 2019
family and, sometimes, to attracting new ones, thus leading to the semester in February!
themselves, in order to goal of selling eight products per customer.
keep their jobs and earn This strategy was known as cross-selling, Please submit your essays, articles, and
bonuses. a skill that the CEO Richard Kovacevich
boasted about. In aims to meet the sales ideas over break:
goal, employees started opening accounts
for friends and family and, sometimes, themselves. Employees followed this bbl@tcnj.edu
practice to keep their jobs and earn bonuses. This focus on short-term goals
of selling products led to long-term negative consequences. In total, 3.5 million
accounts were opened without customer knowledge.
When news of this scandal and
others surfaced, Wells Fargo had already When a customer complained
fired 5,300 employees, many of whom about an account being
were earning $30,000 to $40,000 a year opened without his or her
request, upper management
Index to Writers
as bankers. While the bankers had opened BB&L contributors featured in this edition:
the unsolicited accounts, it was the culture did not respond to the branch
at Wells Fargo that led to these wrong- manager with a way to Jared Kofsky, ‘20 ........ B1
doings. Upper-level management put the address the conflict. Communications major; Public Policy & Management minor
Insights: NJ business, economic development, historic preservation
pressure on branch managers to meet num-
bers. Part of this culture involved public humiliation. To avoid being harassed Jill Marbach, ‘2o ........ B2
Marketing major; Graphic Design minor
Insights: advertising, social media, brand design
THE BULL, BEAR, & LION
the student business newspaper of the college of new jersey Monica Vitting, ‘20 ........ A2
Volume VI, Number iii Interdisciplinary Business major; Political Science minor
December 2018 Insights: healthcare, politics, ethics
CONTACT
BOARD STAFF
Editor-in-Chief Harrison Kelly, ‘19 bbl@tcnj.edu Connor Introna, ‘21 ........ A1
Sean Lange, ‘19 Jillian Marbach, ‘20 Note: The opinions Finance major; Information Systems Technology minor
Assistant Editor Vivian Louie, 20 expressed in The Bull, Bear & Insights: investment strategy, stock advice, personal financial literacy
Lion are those of the writers and
Jared Kofsky, ‘20 George Seitis, ‘20
do not imply endorsement
Assistant Editor Kathy Dobrow, ‘21 by the newspaper.
Katherine Dobrow, ‘22 ........ B2
Izaac Brook, ‘21 Connor Introna, ‘21 History major
Assistant Editor Alden Racz, ‘21 FACULTY ADVISORY PANEL Insights: social/economic surveys, historical costume, higher education
Kristen Townend, ‘19 Matt Mancuso, ‘22 ECONOMICS MANAGEMENT
Roger Moore, Ph.D. Brenda E. Ghitulescu, Ph.D. Matt Mancuso, ‘22 ........ B1
ADVISOR FINANCE MARKETING
Susan Hume, Ph.D. Jean Brechman, Ph.D.
Open Option Business major
Karl Peterson, Professor of Management
SPECIAL ASSISTANCE INNOVATION & ETHICS STATISTICS Insights: sports, technology, current news
Kevin H. Michels, Ph.D. David Letcher, Ph.D.
Nicole Beagin, School of Business Communications Specialist
Contact us: bbl@tcnj.edu Poets & Quants ranks the TCNJ School of Business in the Best 50 Undergraduate Business Programs in the United States www.bbltcnj.weebly.com