COMPANY PROFILE

PT. MITRA BUANA KOMPUTINDO

 PT. Mitra Buana Komputindo Overview

10 Years
Has been providing IT services
in Indonesia since 13 Feb 2007
Ketapang Business Center
Jl. K.H Zainul Arifin No.20 Blok B.10 & B.11
SI
PT. Mitra Buana Komputindo is a System Integrator
Company that can provide, Services & Supplier company
that was established back in 2007 in Jakarta and aimed to
Certified in Quality be the leading integrated information technology solution
Management System provider in Indonesia.
67 Authorized Service Partner

12
>115k
Jakarta Pusat 10130 Indonesia

>300
JaBoDeTaBek Engineer

48 Non JaBoDeTaBek Engineer

Customer List Devices

Under Maintenance
Services
Location

PT. Mitra Buana Komputindo

Solution Portfolio
 MBK Technology Partner 2014

• MBK as LENOVO Authorized Reseller

2015 / 2016 • MBK as FUJITSU Select Partner
• MBK as ACER Premier Partner Commercial
• MBK as METRODATA Commercial Awards 2014
• MBK as IBM Enterprise Storage • MBK as ORACLE Gold Partner
Partner 2013
• MBK as VMWARE Enterprise Partner
• MBK as HP EG SILVER PARTNER
• MBK as SANGFOR Partner • MBK as HP PPS GOLD Partner
• MBK as ASUS Commercial Partner • MBK as LENOVO Authorized Partner
• MBK as SAMSUNG Partner • MBK have ISO 9001:2008
• MBK as FUJITSU Select Partner
• Avnet Datamation – Commercial Best • MBK as ACER Premier Partner Commercial
Achiever 2014-2015 • MBK as METRODATA Commercial Awards 2013
MBK as ORACLE Gold Partner
• MBK as HP Service Provider •
• MBK as VMWARE Professional Partner
• MBK as KASPERSKY Partner 2012 • MBK as CISCO Select Partner
MBK as Accelion
• MBK as Microsoft Partner •

• MBK as APC Partner • MBK as LENOVO Best Peformance of The Year

• MBK as ACER Premier Partner Commercial
• MBK as Dell Partner • MBK as LENOVO Authorized Partner
• MBK as Zimperium Partner 2011 • MBK as top 10 MICROSOFT OEM Reseller of The
• MBK as Ericom Partner Year

• MBK as ACER Premier Partner Commercial

• MBK as HP ESSN SILVER PARTNER
2010

• MBK as IBM Partner World member for IBM

products
• MBK as ACER Elite Partner Commercial
2007 • MBK as ORACLE Gold Partner

• MBK as FUJITSU The Best Newcommer for PRIMERGY Server in 2007

 Related Experienced
Deploy New Storage V5000 (24TB) and
collaboration with HDS Enterprise Storage Using
Virtualization Technology. This Capacity Upgrade
for Virtualization & Mail Server.
-Upgrade 500m2 Data Center Infrastructure,
Relocate 38 Racks from old Data Center to New
Data Center
-Relocate V7000 Storage with 6 Expansion
-3 Years Experience for Maintaining Core
Networking and Security Device
4 years experience for maintaining Hardware &
Operating System IBM mainframe z9 & z11
Data Center Maintenance & Operation, Upgrade
Eletrical Capacity , develop Data center Monitoring
Application & Data center Procedure
2 Years experience for maintenaning IBM P series for
monetary application
3 Years experience maintain private cloud (Accellion)
data sharing
2 Years experience for maintenaning IBM AS400,
Enterprise Cisco Device, and Hajj registration Devices
Support on 33 Kanwil, 15 Embarkation, 356
Kankamenag, Jeddah Arab Saudi office (during hajj
season)
Deploy New Storage V5000 & IBM Flex System for
Centralized Data and Operational College System
and maintain this system for 3 Years
Deloy IBM DS3000 Series & integration
Expand Capacity (Add 2 Enclosure)
Implement IBM SAN Volume Controller
Our Desktop Management Experience
Dedicated
No Customer Project Type Project Name Seat Location Qty Year
Engineer
1 AXA Leasing, PC & Notebook, Pengadaan Sewa Desktop PC dan 8000 1200 5 2009 - 2015
Services Notebook
2 UOB PC & Notebook, Services Pengadaan PC dan Notebook & 1800 45 20 2012
Active Directory Rollout
3 CIMB Niaga PC, Services Pekerjaan Join Domain 2850 296 40 2011, 2012
4 POS Indonesia Leasing, PC, Notebook, UPS, Pengadaan Seat Management 14000 227 40 2013-2016
Printer, Barcode Scaner, nasional - Region II
Services
5 XL Axiata Leasing, PC & Notebook, Pengadaan Sewa Desktop 3600 Unit 3600 3 3 2013-2016
Services
6 BRI Antivirus License Operasional Support untuk 14000 2 7 2012-2015
Antivirus
7 GMF Aero Asia Data Center Content & Server & Network Maintenance - 1 35 2009-2015
Infrastructure, Services
8 Garuda Indonesia Leasing, PC & Notebook, Pengadaan Seat management 3000 4 4 2013-2015
Services
9 PNM PC & Notebook, Services Pengadaan PC dan Notebook 1500 1 3 2010-2014
10 Bank Negara Indonesia PC, Services Pengadaan Perangkat Otomasi 6000 1 11 2014-2016
2013
11 PT Adaro Energy, Tbk. Leasing, PC & Notebook, Standarsasi notebook dan desktop 600 6 2 2015-2018
Services
11 Bank BJB Leasing, PC & Notebook, Pengadaan Sewa Personal 1200 218 0 2015-2018
Services Computer
MBK Support Insfrastructure
Standard Operation : ITSM based on ITIL
Hotline : +6221--29579567
Mail : helpdesk@mbk.co.id
Self Service Portal : https://sap-web.mbk.co.id:8443/
Platform : SAP – Service Call
 Helpdesk Flow
• Support 175.000++ device (on warranty)
• Handling 10.000++ ticket/years
• Handling 120 Call/day (Request for
incident, information, deployment)

Summary Case
by Problem Type
5000
4500
4000
3500
3000
2500 2011
2000
2012
1500
1000 2013
500 2014
0
2015
Local Support & Service Partner

67 Authorized Service Partner

12 Jabodetabek Engineer
48 Non Jabodetabek Engineer
Warehouse
& Staging Area

Warehouse
Capacity : 1500 units
Staging Process : 200-300 unit/day

Jl. Semangat Raya No.63 & Pergudangan

Wira Group Jl. Ancol barat III No.6
Customer References

• 550 ++ Customer List

• 80% Active customer
For QA & Support :

Ketapang Business Center Blok B.10 - 11

Jl. KH. Zainul Arifin No. 20
Jakarta Barat 11140
Telp : +62-21 29579567
Fax : +62-21 29579568, 02129579569
Web : http://www.mbk.co.id

Helpdesk Support
Phone : +6221--29579567
Email : helpdesk@mbk.co.id