Important Questions

Q1. Short Questions (M. M. - 5):

1. Layout of a report
2. Growing importance of communication
3. Principles of Oral communication
4. Aids for Visual presentation
5. Formal and Informal communication
6. Kinesics
7. Grapevine/Rumour
8. Completeness of the message
9. Paralanguage
10. Clarity of thought
11. ‘’Empathy “ in Oral communication
12. Courtesy
13. Communication Channel
14. Use of presentation aids in a lecture
15. Importance of listening
16. Office memorandum
17. Kinds of meetings
18. Computer aided technical communication
19. Planning business messages
20. Noise, its source and types.
21. ‘Face is the index of the heart’. Comment
22. Voice modulation in oral communication.
23. Steps involved in planning a meeting.
24. Conflict Management
25. AIDA strategy
26. Sentence Construction
27. Business Etiquettes

LONG QUESTIONS

Q1. What are the Seven Golden Rules of Communication? (12.5)

Q2. Communication is a 2- way process. Explain in this context the

elements of communication process. (12.5)

Or

Q3. Communication is life blood of business. Explain (12.5)

Q4. What is a business letter? Elaborate layout of a business letter (12.5)

Or

Q5. Write a job application in response to following advertising:

“wanted a human resource manager for handling training and
development department”. The salary and benefits will be
commensurate with qualification and experience. (12.5)

Q6. Define Negotiation and explain the entire process involved in

negotiation. (12.5)

Or

Q7. “Listening is an art”. Comment on these statements and

explain principles of good listening. (12.5)

Q8. What are basic rules of business etiquette? Discuss the

manners you would observe while receiving and making calls on
telephone? (12.5)
 Or

Q9. Explain guidelines for sentence construction (12.5)

Q10. Discuss the importance of using Visual aids and illustrations in

Technical Communication. (15)

Q11. Discuss Unity, Brevity, and coherence in writing. (7)

Q12. Discuss various channels of communication. (8)

Q13. What is a conflict? Explain the negotiation process (10)

Q14. What do you understand by a stress interview? How do you

remain composed when interviewer tries to unnerve you? (5)

Q15. Discuss the various methods of overcoming barriers to

communication. (15)

Q16. An international airline has invited application for some

vacancies of air hostess. Write an application for one such post,
giving full details to the Personnel Manager. (15)

Q17. Under what circumstances will you manage and prefer

Written communication over Oral Communication? (15)

Q18. What type of reports are short reports? Discuss different

types? (15)

Q19. Discuss the various steps involved in planning a presentation?

(15)

Q20. Explain the role of AIDA strategy in persuasive writing. (15)

Q21. Describe the various methods which can help in improving

listening ability? (15)
Q22. Manpower is needed to run and manage activities. Explain
the use of communication in any one of the following: (15)

(a)Manpower selection and recruitment

(b)Interview and appointment

Q23. In many cases written communication is a preferred method

of communication. Describe the use and benefits of written
communication in any one of the following with example: (15)

(a). Job Application

(b). Proposal making

Q24. Negotiations are needed to resolve differences and key issues.

Explain the process, skills and preparations required for success in
any one of the following: (15)

(a)Commercial Contracts
(b) Conflicts resolution

Q25. Explain the entire process of communication emphasizing on

each element involved in the process. (12.5)

Q26. Discuss the various barriers which hamper the smooth flow of
communication. (12.5)