28 Facts

28 Facts you should know about Dell.
SERVER, STORAGE AND SERVICES BLUEBOOK 20 02–20 03

T a b l e o f C o n t e n t s:
Fact #1 . . . Global Leader ...................................................................................... 3
Fact #2 . . . Specialists in Businesses and Institutions ................................................... 4
Fact #3 . . . Worldwide Presence ............................................................................. 5
Fact #4 . . . Direct Model ....................................................................................... 6
Fact #5 . . . PowerEdge ™
Servers ............................................................................. 7
Fact 6 . . . Dell/EMC
# ®
Storage ................................................................................ 7
Fact 7 . . . Outstanding Enterprise Solutions .............................................................. 8

#
Fact #8 . . . Leader in Price/Performance Rankings ..................................................... 10

Fact #9 . . . Server and Storage Awards ................................................................... 11
Fact #10 . . . High Availability ................................................................................. 11
Fact #11 . . . Award-Winning Service and Support ....................................................... 12
Fact #12 . . . Worldwide Service and Support ............................................................. 13
Fact #13 . . . Satisfied Customers ............................................................................ 15
Fact #14 . . . Intelligent IT ..................................................................................... 16
Fact #15 . . . Intelligent IT Deployment Solutions ......................................................... 17
Fact #16 . . . Remote Access Solutions ..................................................................... 18
Fact #17 . . . Server and Storage Consolidation ........................................................... 19
Fact #18 . . . Strategic Alliances ............................................................................. 20
Fact #19 . . . Dell Training and Certification ................................................................ 22
Fact #20 . . . Dell Professional Services .................................................................... 23
Fact #21 . . . Dell Premier Enterprise Services ............................................................ 24
Fact #22 . . . State-of-the-Art Manufacturing .............................................................. 26
Fact #23 . . . Dell Custom Factory Integration Services .................................................. 26
Fact #24 . . . Resources and Expertise .......................................................................... 27
Fact #25 . . . Installation ....................................................................................... 28
Fact #26 . . . Online Tools ...................................................................................... 30
Fact #27 . . . Dedicated Account Team ...................................................................... 32
Fact #28 . . . We’re Ready ..................................................................................... 33
Chances are you’ve heard the old saying,
“What you don’t know can’t hurt you.”
This is definitely not the case when it comes to choosing the right
server, storage and service solutions — you need to know as much
as possible about the technology you’re selecting and the company
behind it. After all, this isn’t a small decision.
We think it’s time to shed some light on the facts about Dell™ and how
our technology solutions and direct model can help you be more
productive, efficient and effective.
Read on and find out how and why Dell has come so far — so fast.
WWW.DELL.COM/28FACTS Page 1
Page 2 WWW.DELL.COM/28FACTS
Fact # 1
Dell is a global leader in Intel® servers —
thanks to customers like you.
Over the past five years, Dell has emerged as a leading vendor of Standard Intel Architecture
Servers. Customers’ growing adoption of Dell’s Intel-based servers has propelled Dell to the
#1 position in the United States in Q2 2002 after entering the market in 1997.1 In other words,
we must be doing something right for customers looking for an Intel-based server.
We chalk our success up to an intense focus on meeting customer needs through an

outstanding range of products, services and support. After all, our direct business model
depends on putting you first.
“Dell is helping customers solve real business problems in addition to selling

industry-standard server and storage products.”
— Aberdeen Group Onsite
“Dell Applies Simplicity, Quality, and Expertise to Deliver
End-to-End Windows Enterprise Computing Solutions”*
May 2001
50%
40%
30%
HP/Compaq
20%
10%
IBM
Gateway
Acer
0%
1997 1998 1999 2000 2001 Q1 - 2002
Source: IDC Server Tracker August 2002 — U.S. Entry Level SIAS (<$100K)
*Sponsored by Dell
Fact # 2
We specialize in helping businesses
and institutions like yours.
At Dell, we provide server and storage solutions to all types and sizes of organizations.
In fact, roughly 80% of our customers are businesses and institutions. We understand the
complicated and demanding technology needs you face every day, and we know how to help
you solve them.
80% Business,
Government
and Education
Consumer
“Dell hardware gives us plenty of bang for our buck, a lot of growing room,
and the availability we need for business-critical applications like e-mail.”
— Jerry Hunt, Enterprise Architect
Motorola, Inc.
May 2002
“Dell is at the front of the innovation curve but not at the bleeding edge.
They take the most promising technologies and perfect them.”
— Jim Fry, Director of Technology
Novi Community School District
June 2002
“We wanted to be sure and select hardware that could be upgraded and expanded.
We had been a Dell customer since 1994, and Dell is our preferred supplier.
We were impressed with the Dell systems’ quality, performance and price.
The choice was obvious.”
— Eric Vermeere, Manager of Information Technology
Texaco Benelux
December 2001
“We recently received the results of a study that projects the Commonwealth
will reduce its total cost of ownership, on average, by 41% by standardizing
state agencies on Microsoft Exchange. Using the most conservative figures,
we expect to achieve $8 million of annual savings through this effort. More
important than the money, however, is the ability to harness the intelligence of
all our knowledge workers, to collectively learn together, and to progressively
make smarter and better decisions on behalf of the citizens of Pennsylvania.”
— John Carmelite, IT Policy Specialist
Commonwealth of Pennsylvania
January 2000
Fact # 3
Wherever you need solutions,
services or support, Dell is there.
We have seven manufacturing plants around the world, offices in 37 countries and distribution
in over 190 countries. This global presence allows us to deliver and support Dell server
and storage systems no matter where your business might be.
Manufacturing Locations
Subsidiaries
Distributors
Fact # 4
Our direct business model is designed
to put you first.
The cornerstone of Dell’s direct business model is our focus on putting the customer first
in everything we do. We’ll build your solution directly for you — after all, you’re the one
who’s going to use it. By eliminating the middlemen, we can be more efficient. And by
working with you one-on-one, we can more directly meet your needs, whether it’s with a
technology solution, customized service or one-on-one support.
You can count on Dell for high quality and relevant industry-standard technology. But it
doesn’t stop there. Dell is committed to bringing you the best value, easy and streamlined
processes, and outstanding service and support. By being loyal to customers like you,
we earn your business every day.
Fact # 5
Whatever kind of server you need,
Dell’s got you covered.
The Dell PowerEdge server family can address a broad range of processing and data-delivery
power needs: from the daily operations of a small business to the most complex corporation
or e-business. With flexible Intel® architecture systems that are appropriately sized for your
environment, you can maximize your IT budget and help lower your total cost of ownership.
And because Dell PowerEdge systems are customizable and easy to operate and service,
productivity and cost efficiency can soar.
Fact # 6
The Dell/EMC product family offers a single source
for all your storage needs.
We’ve teamed up with EMC, the storage-product leader, to provide a full range of Storage
Area Network (SAN) and Network Attached Storage (NAS) solutions. The Dell/EMC family
includes solutions for direct-attached, SAN and NAS environments. You can count on
Dell/EMC products to deliver proven high-throughput technology, exceptional data integrity
and availability and outstanding performance.
Dell/EMC Rack
Fact # 7
Industry experts discuss Dell’s outstanding enterprise solutions.
We think you will, too.
Prominent and respected industry analysts have talked about Dell’s outstanding enterprise
solutions and technology offerings.
“Dell’s direct model enables end-to-end enterprise solutions — including hardware,

software and services — with a single point of contact and defined service
delivery metrics. These enterprise solutions can be expanded as a customer’s
needs grow.”
— IDC Whitepaper
“How Dell Addresses Today’s Enterprise Storage Challenges”*
June 2002
“Dell has progressed swiftly from its roots as a low-cost business desktop
provider to become a broader IT technology supplier. At every stop of the way,
it has demonstrated success. Enterprises should be comfortable knowing
that Dell is applying its successful business model to enterprise storage and
that typically spells choice, quality and service — with leading value as the
added ingredient.”
— Aberdeen Group Profile
“Dell: Extending its Direct Model Values to Enterprise Storage”*
July 2002
*Sponsored by Dell
Gartner, Inc. — Magic Quadrant
1H02 Global IA High-Volume Sever
Challengers Leaders
Dell
Compaq
IBM
Ability to Execute
HP
FSC
NEC/Bull
Acer
Toshiba Stratus
AMD (et al.)
Gateway
Niche Play Visionaries
Completeness of Vision
Gartner, Inc. as of February 22, 2002
AMD (et al.) - Advanced Micro Devices and its partners
FSC - Fujitsu Siemens Computers
HP - Hewlett-Packard
Source: Gartner, Inc., Global IA High-Volume Server Magic Quadrant, 1H02, J. Enck 2/22/02
The Magic Quadrant is copyrighted February 2002 by Gartner, Inc. and is reused with
permission. Gartner’s permission to print its Magic Quadrant should not be deemed to be
an endorsement of any company or product depicted in the quadrant. The Magic
Quadrant is Gartner’s opinion and is an analytical representation of a marketplace at and
for a specific time period. It measures vendors against Gartner-defined criteria for a
marketplace. The positioning of vendors within a Magic Quadrant is based on the
complex interplay of many factors. Well-informed vendor selection decisions should rely
on more than a Magic Quadrant. Gartner Research is intended to be one of many
information sources and the reader should not rely solely on the Magic Quadrant for
decision-making. Gartner expressly disclaims all warranties, express or implied of fitness
of this research for a particular purpose.
Fact # 8
Dell systems top the benchmarks.
(That means they’ll really perform for you.)
Throughout 2002, members of the Dell PowerEdge server line have consistently led performance
and price/performance rankings in recognized industry benchmarks.
— PowerEdge 6600 – May 29, 2002 – SPECweb99 Benchmark, #1 overall 4-way result.
— PowerEdge 1650 – February 19, 2002 – SPECweb99 Benchmark, #1 overall 1-U result.
— PowerEdge 1650 – March 18, 2002 – SPECweb99 Benchmark, the top overall
2-way IIS 5.0 results.
— PowerEdge 4600 – March 15, 2002 – Microsoft® Exchange 2000 Benchmark;
#1 and #2 MAPI results. February 19, 2002 – SPECweb99 Benchmark, #1 and #2
2-way results.
— PowerEdge 2650 – May 13, 2002 – SPECweb99 Benchmark; outperformed all
2-way/2U systems.
— PowerEdge 6600/6650 – June 7, 2002 – TPC Benchmarks, #1 and #2 Price to
Performance ranking in the 100,000-item count category for the TPC-W Benchmark,
#1 and #2 Price to Performance ranking for 4-ways in the TPC-C Benchmark.
By staying abreast of updates and software innovations, Dell is able to keep improving our
performance. That way, so can you.
PowerEdge 2650 PowerEdge 6650
“The Dell servers give us an amazing processing and storage resource that
allows us to be open for business around the clock.”
— Marty Rupert, Commonwealth of Pennsylvania Project Manager
Pennsylvania Open for Business
May 2002
Fact # 9
Dell server and storage solutions, are the best yet —
just ask the experts: our customers.
We think our current line-up of server and storage products is the strongest ever. Apparently,
we’re not the only ones who think so.
“We’ve not had a single failure of a single hardware component. The Dell
infrastructure has been 100% stable. We’re set up to deliver a whole new
generation of services that aren’t possible in the paper world.”
— Skip Marsh, IT Manager
MediaNews Group
December 2001
“We looked at other server solutions, but Dell offered the best price/performance
we could find, as well as very good support. Dell support is second to none.
When we had a couple of power supplies that needed replacement, Dell got
them to us within an hour.”
— Richard Dutton, System Administrator
City of Gresham, Oregon
January 2002
PowerVault 775N Server PowerVault 755N Server PowerEdge 6650 Server

InfoWorld Magazine March 29, 2002 Editor’s Choice
September 2002
Network Computing Magazine
September 2002
Fact # 10
The reliability and availability of Dell solutions

are second to none.
Each Dell product is designed to strict guidelines, built under the tightest quality control,
tested for reliability and even monitored out in the field. As a result, our PowerEdge server
and PowerVault™ storage lines have averaged greater than 99.99%2 hardware availability over
multiple generations of both server and storage products.
“We asked for 24/7 data availability, and the fact that we haven’t had any issues
speaks for itself.”
— Geoff Hawes, Manager for Distributed Financial System Support
Airborne Express
December 2001
Fact # 11
Dell’s award-winning service and support
is the next-best thing to your own.
In a recent study rating customer satisfaction with various service and support options, we’re
proud to say Dell came in just behind internal support organizations. That means we’re treating
our customers as well as they treat their own people. Put your support team together with
ours, and who knows how far we can go?
“Dell has consistently shown itself to be the next best thing, and often times of
equal value, to a customer’s own support staff.”
“Dell continues to precisely meet the requirements of customers regarding support

services pricing and to continually raise the bar for pricing satisfaction.”
— Technology Business Research, Inc.
Corporate IT Services and Support Customer Satisfaction Study
2nd Quarter, 2002
Service Provider 2Q02

Overall Weighted Satisfaction Ratings
87.00
86.00 85.78
84.79
85.00
84.00
83.00 82.34
81.95 81.49
82.00
81.00
80.00
79.00
78.00
Internal Dell Compaq HP IBM
Support and Partners and and Partners and Partners
Organizations Partners
Source: Technology Business Research Study. CY02 Corporate IT Buying and Customer Satisfaction Survey
Fact ##12
Fact X
Dell PowerEdge servers, PowerVault storage and Dell/EMC storage products

are serviced by over 50,000 technicians in more than 170 countries. And they’re
backed up by over 6,700 Dell service and support personnel worldwide.
Fact # 13
What keeps people coming back?
Dell’s leadership in customer satisfaction.3
From procurement and system installation to service and support, we strive to build lasting
relationships with the people who use Dell products. You might say quality customer experience
is something of an obsession.
For instance, let’s look at the Technology Business Research Corporate IT Buying Behavior
and Customer Satisfaction Study. In Q2 2002 (and for 18 of the last 19 quarters — 4.5 years),
Dell topped the list of all Intel architecture server vendors in North America.
We also received an “A” grade in PC Magazine’s 15th Annual Reader Survey on service
and reliability.4
TM
15th Annual Reader Survey: Technology Business Research

Service and Reliability, Corporate IT Buying Behavior
Dell #1 for Servers and Customer Satisfaction
July 2002 Study, Intel Servers
September 2002
“Dell’s incredible support was another factor [in our decision]. With our prior
server vendor, if a part went out on our old equipment, we waited a couple
of days – which would prove catastrophic to our business.”
— Brian Davidson, Manager of Information Services
Dentalxchange
February 2002
“Overall, our experience with Dell was positive in terms of pricing, performance,
customer service and technical service. The Dell equipment performed
extremely well.”
— Jeff Webber, Senior Vice President and Publisher
USATODAY.com
December 2001
"Considering price and performance, Dell was the clear winner. But another
extremely important factor was Dell's strong, personal, local presence for both
sales and support."
— Crilly Butler
California Department of Community Services and Development
December 2000
Fact # 14
Dell provides simple, automated tools and services
to maximize the value of your IT infrastructure.
Dell’s Intelligent IT portfolio provides the tools and services for automating the deployment,
management and maintenance of your notebooks, desktops, servers, storage and switches.
With Dell Intelligent IT, maximum value from your IT infrastructure isn’t just a dream or a
promise for tomorrow. We offer real solutions designed to help add value, automation and
simplicity today.
Dell integrates closely with these enterprise management providers:

— BMC PATROL for Dell OpenManage™
— CA Unicenter
— HP® OpenView® Network Node Manager for Windows,
HP-UX, and Solaris
— Microsoft® Systems Management Server MOM XMP
for Dell OpenManage (NetIQ)
— NetIQ AppManager™ for Dell OpenManage
— Tivoli Enterprise Console®
— Tivoli NetView® for AIX
Fact # 15
Dell Intelligent IT deployment solutions
put critical resources to work quickly and easily.
For maximum speed and minimum hassle, choose from Dell’s Managed Deployment Services
including planning and design, custom factory integration, deployment and migration,
disposition and re-deployment. Or you may decide to build the systems yourself with our simple
online build-to-order capabilities.
Using Dell local deployment utilities can greatly ease Microsoft, Red Hat® Linux® and Novell®
operating system installations and RAID configurations, significantly reducing the time you
spend getting crucial systems up and running. And Dell’s operating system and set-up process
requires only one additional reboot with RAID configuration.
DELL OPENMANAGE SERVER ASSISTANT

Automated, High-speed Installation, Configuration
and Quick Rebuilds
Step 1 — Wizard interviews

– Boots server off CD
– Simplified configuration
and OS interviews using wizard
– RAID setup
Step 2 — Automated system configuration
– Uses interview responses and CD
– Formats the hard drive
– Partitions the hard drive
– Creates utility partition
– Copies driver files
Step 3 — Seamless OS install
– Uses off-the-shelf Windows NT®,
Windows® 2000, NetWare® and RedHat
Linux CDs
– Standard OS installation process
POWEREDGE™ 1650
Fact # 16
Dell remote access solutions give you
full control — no matter where you are.
Imagine being able to manage your Dell servers by redirecting the console output to a remote
console, without having to physically be at the server. Dell’s remote access solutions make it
possible, plus a whole lot more — which can mean increased uptime for your server farm.
Whether your server is operational or down, the combination of remote access and Dell
OpenManage is designed to help you manage your server reliably and efficiently.
“Via our Dell Servers, we can implement remote takeover of installations in other
locations around the world, if necessary. It’s crucial for our global organization
that our network is always working. If a server goes down somewhere, we can
configure a new one from our central server. Consequently, our uptime is very high.”
— Preben Carls, Senior Production Manager
Kompan A/S
January 2002
Fact # 17
Dell has everything you need to help
with infrastructure consolidation.
Infrastructure, or server and storage, consolidation can offer plenty of financial and operational
benefits to your IT organization. By improving system utilization, performance and availability,
your organization can trim expenses — while also gaining greater control and manageability
of your IT environment.
Dell’s Server and Storage Consolidation Programs arm you with the right services, products and
tools to help save time and money. We can also help you simplify critical complex planning steps.
With Dell's Server and Storage Consolidation ROI Analyst Tools, you can quickly assess the
estimated financial benefits of consolidating your infrastructure, and then generate reports
for the necessary decision makers.
Storage and Server Consolidation Products

ROI Analyst Tools
– PowerEdge Servers
– Dell/EMC SAN and NAS
– PowerVault NAS
– PowerVault Tape Backup
– Dell OpenManage
– Navisphere®
Dell Professional Services Best Practices
– Consulting – White papers and case studies

– Deployment available on Dell.com
– Support
Fact # 18
Our strategic alliances were forged
to make your job easier.
Working closely with our partners, we are able to vigorously test and tune their applications
and databases on Dell server and storage products. We then publish the findings as white
papers, tuning guides and recommended solution bundles for your reference. The end result?
Outstanding performance and much simpler systems deployment.
“One thing that Dell does as well, if not better than any other systems supplier,
is to target market areas where there is customer need and then focus on
filling that need.”
— Aberdeen Group Strategy Profile
“Dell Focuses Its Linux Efforts Where Customers See the Most Value”*
June 2002
“The Oracle Certified Configuration greatly simplified deployment. The hardware

and software were designed to work together, and Dell and Oracle provide
incredibly fast response.”
— Glen Bason, Distance Learning Technologist
Texas Department of Health
March 2002
*Sponsored by Dell
Fact # 19
Dell Training and Certification programs
can help boost your staff’s skills.
When it comes to servicing technology, your company can’t afford to merely maintain
the status quo. That’s why Dell offers training and certification for your IT staff — providing
the education, tools and skills needed to efficiently deploy, manage and maintain your
technology infrastructure. If you do not see a course that is appropriate for you, we will
customize a course to fit your needs. For added convenience, we offer classroom training
either at Dell facilities or at your organization.
Please contact your local representative for a list of Dell Training and Certification programs
available in your location.
— Foundation, Associate, Master and Master Instructor Level Certifications5:
– PowerEdge Server
– Systems Management
– Business Continuity
– Network Storage
— Additional Training Courses
– Dell/EMC Storage Area Network (SAN)
– Microsoft Clustering on Dell SAN
– Backup/Restore PowerVault 136T
– Dell OpenManage
– PowerEdge Server
– Industry Certifications
Fact # 20
We’re happy to share our expertise in Microsoft Windows 2000
deployment, SANs, high availability and more.
To help enhance business productivity, reduce costly downtime and provide additional
resources, Dell offers comprehensive consulting and implementation services for a variety
of complex server, storage, SAN, NAS and Microsoft Application Development tasks.
Please contact your local representative for a list of Dell Professional Services available
in your area.
— Consulting and implementation services include:
– Initial Concepting
– Architecture and Sizing Decisions
– Transition and Deployment Planning
– On-Site Implementation
– Application Integration
“To accomplish our goals, we needed a solid, stable infrastructure that was
robust, resilient and scalable. The Dell team was able to quickly think through
the challenge, design a solution and refine it. We needed a system that was
always on and could scale from a few initial transactions to potentially several
billion per year. This project was on time, on budget and on scope. We would
never have done this without Dell; I don’t know of another partner that could
have stepped up and delivered that quickly.”
— Alan Mather, Project Manager
Government Gateway
UK Cabinet Office
January 2002
“I would say that our implementation was significantly faster than we anticipated
because of Dell Technology Consulting [now Dell Professional Services]. They
brought a wealth of industry best practices to the table.”
— Dr. Robert Tyndall, Vice Chancellor of Information Technology
University of North Carolina at Wilmington
March 2002
Fact ##21
Fact 21
Dell provides enterprise-class support
and services for maximum uptime.
We know you have zero tolerance for downtime. That’s why Dell Premier Enterprise Services
delivers proactive problem prevention and rapid resolution, with an extremely high level of support,
services and accountability. Our support programs are designed to help ensure maximum
uptime in your data center.
Premier Enterprise Services offers a range of support options to fit your specific needs, including:
— Seamless Phone Support
— Engineer-to-Engineer Support
— Technical Account Management
— On-Site Spares
— On-Site Engineer
— On-Demand Dispatch
— Remote Monitoring
— Customer Training and more
Customer Support — Service Options

Time Criticality of Systems Cost of Downtime
Highest Highest
PLATINUM Customer Availability Guarantee
PLATINUM 6-Hour Repair (24/7) (2-Hour Response)6
GOLD 4-Hour Response (24/7)6
SILVER 4-Hour Response (24/7)6
BRONZE Next-Business Day6

Lowest Lowest
Dell Enterprise Service Tiers
PLATINUM
HA Option Services
On-site Spares
On-site Dell Engineer
Availability Guarantee
Customized Support
Customized Support GOLD

Assigned TAM
Customer Training Customized Support
Customer Defined Call Priority Tech. Acct. Mgr. Services
Platinum Account Team Customer Defined Call Priority
Customized Support Plan Customer Training – Option
Customized Web site On-site Dell Engineer – Option
On-site Spares – Option
Proactive Support
Change Notification Proactive Support
Change Management Change Notification
Remote Monitoring Remote Monitoring – Option
Rapid Resolution Services Rapid Resolution Services

On-site Troubleshooting On-demand Dispatch – Option SILVER
2-Hr. Response/6-Hr. Repair6 BRONZE
4-Hr. Response 24/7
Software Support – Customized Software Support – Resolution
Enterprise Expert Center Enterprise Expert Center Rapid Resolution Services Rapid Resolution Services
Direct to Engineer Direct to Engineer 4-Hr. Response 24/76 Next Business Day Response6
Seamless Phone Support Seamless Phone Support Software Support – Resolution Pack Software Support – Option
Fact # 22
Dell’s factory processes give you the ultimate in quality
and reliability, right out of the box.
Our state-of-the-art manufacturing facilities meet the most stringent ISO 9001-2000 standards.
And with Dell’s build-to-order manufacturing, vigorous testing and strict quality assurance,
all of your complex system needs get addressed the first time — when the hardware is built.
Our “one touch” factory integration process includes the following:

— Motherboard Prep/Test — Extended Test — Shipping
— Kitting — Final Test — Boxing
— Cell Build — HIPOT Test
— Quick Test — Out-of-Box Audit
Fact # 23
Dell Custom Factory Integration Services give you customized,
completely integrated solutions.
Simply let Dell handle the integration. You’ll get the solutions you need, high reliability right
out of the box, and minimal deployment and set-up requirements. With across-the-board
consistency, you can greatly simplify systems management and maintenance. Plus, the cost
savings can be significant. And best of all, your IT staff can focus on other pertinent matters.
Custom Factory Integration Services include:

— Custom Network Operating Systems — Image Management Services
— Enterprise Software Integration — Asset Data Services
— Hardware Integration
“Most people think of Dell as a click on a Web page, but they have a strong
enterprise vision. They understand large-scale computing. They understand
our orders of scale.”
— Chuck Sears, Director of Research Computing Services
College of Oceanic and Atmospheric Sciences
Oregon State University
March 2002
Fact # 24
Dell connects you directly to all the resources and expertise
of an industry-leading manufacturer.
By being closer to the company that built your technology, you have access to much
of the same technical information as our engineers. Everything you need to know is right
at your fingertips — including an online forum for solutions, best practices from peers and
real-life deployments in the IT landscape.
At www.dell.com/POWER, you’ll find information on the following topics:

— Servers — Database Information
— Storage — Storage Environment
— Software and Solutions — Clustering Information
— Services — Systems Management
— Product Highlights and Features — Operating System Infrastructure
— Resources for More Information — Back Office Applications
— Internet Environment — Emerging Technologies
On www.dell.com you will also find other resources and technical documents like
Case Studies featuring companies like your own, Vectors White Papers and Product InfoBriefs.
Fact # 25
Dell can install your server and storage systems —
so you don’t have to.
Yes, Dell delivers built-to-order hardware. But did you know we can also install your custom
server and storage systems exactly to your specifications? Let Dell get your systems up
and running, so you can take care of everything else.
Dell PowerEdge Installation Services include:

— Server and NOS Installation
— Rack Installation
Dell/EMC and PowerVault Storage Installation and Implementation Services include:

— Installation Planning
— Fibre Channel Cluster Installation
— NAS, DAS and SAN Implementation
— Disk Array Enclosure (DAE) Implementation into existing solutions
— MirrorView™ and SnapView™ Implementation
— SCSI and Tape Installation
Fact # 26
Dell’s online tools make IT and data center management
simple and powerful.
As a pioneer of online business, Dell has created an extensive online network of powerful
IT tools and a robust knowledge base that offer you invaluable support. We can provide custom
Web sites to help simplify procurement. We also offer additional information on upcoming
products, technical issues, drivers, and planned product changes such as firmware and BIOS
changes through customized, secure Premier Pages Web sites which are created specifically
for corporate and public-sector customers. It’s all just a click away, around the clock.
“All along, we’d talked about the day you’d be able to order a supercomputer
over the Internet and get it in a few days. In effect, that’s what we ended up
doing with Dell.”
— David Lifka, Cornell Theory Center System Director
Cornell University
December 2001
Dell Premier Pages SM
ImageWatch Roadmap SM
The ImageWatch program helps you better assess the impact of upcoming changes
to OptiPlex desktops, Dell Precision™ workstations, Latitude™ notebooks, PowerEdge servers
and PowerVault storage systems.
Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan-
Family & BIOS Transitions 02 02 02 02 02 02 02 02 02 02 02 02 03 Comments
Product A
XX A123QT EOL
XX A456QT EOL
BIOS A
XX 1 EOL
XX 2 RTS
Product B
YY B123 RTS ABC Features
YY B456 RTS ABC Features
BIOS B
YY 1 RTS EOL ABC Features
YY 2 RTS ABC Features
Integrated Drivers
XX Video Driver EOL
XX Audio Driver EOL
YY Video Driver
YY Audio Driver
RTS:
S: Ready
Re dy to
to Ship
S
EOL:
L: End
E d of Life
Lif
Fact # 27
With Dell, you get a dedicated account team to back you up.
And a vast network to back them up.
Our account managers are committed to learning all about your people, your organization,
your technology infrastructure and all of your complex requirements. But that’s not all. Behind
every Dell system and account team is a vast network of technical service and support
resources that are available whenever you need us.
Dell Server and Storage Customer
Dedicated Sales Representative
Service, Support and

Sales Organization Technical Organization
Customer Care Organization
Sales Representative Enterprise Representative Levels 1, 2, 3

Austin-Based Austin-Based Tech Support
Account Executive Systems Consultant Project and Program

Field-Based Field-Based Managers
Sales Management Enterprise Certified Dell

Field- and Austin-Based Technologists Service Providers
Consulting Services Service

Product Specialists
Organization Account Manager
Order Processing Product Specialists Technical

and Customer Care Account Manager
Product Development
Labs, Testing
and Engineering
Product Development Dell.com and

and Engineering Premier Dell.com
Fact # 28
(Put simply, we’d really like to work with you.)

You’ve learned all about our intense focus on system performance,
quality and reliability. You’ve read about Dell’s superb services, support
and management tools. Now, we’re ready to serve your data center
requirements in the best way possible. Let Dell assist you as you
continue to grow your business and its technology infrastructure.
We only succeed when you do.
Thank you for taking the time to find out more about Dell. We hope
you’ll consider us as your future technology partner.
After the Fact(s)
To learn even more,
go to www.dell.com/28facts,
call your Dell representative
or call 1-800-BUY-DELL.
Server, Storage and Service Solutions. Easy as
Visit www.dell.com/28facts or call 1-800-BUY-DELL.
Dell cannot be responsible for errors in typography or photography.

1
Based on IDC World Wide PC Tracker, July 2002.
2
Subject to the terms and conditions in the Dell 99.9% System Availability Program Agreement, Dell provides a limited guarantee that guarantees 99.9%
uptime for the system during the Guarantee Term. See http://www.dell.com/us/en/bsd/services/service_99_9.htm for details.
3
Among major Intel® Architecture Server Vendors.
4
Reprinted from PC Magazine, July 2002, with permission. Copyright © 2002 Ziff Davis Media Inc. All Rights Reserved.
5
Certification not currently available in EMEA or APAC, but will be within 3-6 months.
6
Service may be provided by third-party. Technician will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical
restrictions and terms of service contract. Service timing dependent upon time of day call placed to Dell. U.S. only.
Dell, the Dell logo, PowerEdge, PowerVault , Precision, OptiPlex, Latitude and Dell OpenManage are trademarks, and Premier Pages and ImageWatch are service marks of Dell
Computer Corporation. EMC and Navisphere are registered trademarks, and SnapView and MirrorView are trademarks of EMC Corporation in the United States of America.
Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft and Windows are registered trademarks of
Microsoft Corporation. Novell and NetWare are registered trademarks of Novell, Inc. in the United States and other countries. Linux is a registered trademark of Linus
Torvalds. Red Hat is a registered trademark of Red Hat Software, Inc. in the United States and other countries. HP is a registered trademark and OpenView is a trademark
of Hewlett-Packard Company. NetIQ, the NetIQ logo and AppManager are registered trademarks or trademarks of NetIQ Corporation or its subsidiaries in the United States
and other jurisdictions. Tivoli, Tivoli Enterprise Console and NetView are trademarks or registered trademarks of International Business Machines Corporation in the United
States, other countries, or both. Solaris is a trademark of Sun Microsystems, Inc. in the United States, other countries, or both. Computer Associates and Unicenter are
trademarks or registered trademarks of Computer Associates International, Inc. PC Magazine Readers’ Choice Award Logo is a trademark of Ziff Davis Publishing
Holdings Inc. Used under license. Other trademarks and trade names may be used in this catalog to refer to either the entities claiming the marks and names or their
products. Dell Computer Corporation disclaims any proprietary interest in trademarks and names other than its own. © 2002 Dell Computer Corporation. All rights reserved.
Printed November 2002. Printed in the USA. Reproduction in any manner whatsoever without the express written permission of Dell Computer Corporation is strictly forbidden.
Certain products and services may not be available in all states or under all contracts and are subject to restrictions in your applicable contract. For more information, contact
Dell. November 2002, Kolar.

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28 Facts you should know about Dell.

SERVER, STORAGE AND SERVICES BLUEBOOK 20 02–20 03

Fact 7 . . . Outstanding Enterprise Solutions .............................................................. 8

Fact #8 . . . Leader in Price/Performance Rankings ..................................................... 10

We chalk our success up to an intense focus on meeting customer needs through an

“Dell is helping customers solve real business problems in addition to selling

“Dell’s direct model enables end-to-end enterprise solutions — including hardware,

PowerEdge 2650 PowerEdge 6650

PowerVault 775N Server PowerVault 755N Server PowerEdge 6650 Server

The reliability and availability of Dell solutions

“Dell continues to precisely meet the requirements of customers regarding support

Service Provider 2Q02

Dell PowerEdge servers, PowerVault storage and Dell/EMC storage products

15th Annual Reader Survey: Technology Business Research

Dell integrates closely with these enterprise management providers:

DELL OPENMANAGE SERVER ASSISTANT

Step 1 — Wizard interviews

Storage and Server Consolidation Products

Dell Professional Services Best Practices

– Consulting – White papers and case studies

“The Oracle Certified Configuration greatly simplified deployment. The hardware

Customer Support — Service Options

PLATINUM 6-Hour Repair (24/7) (2-Hour Response)6

GOLD 4-Hour Response (24/7)6

SILVER 4-Hour Response (24/7)6

BRONZE Next-Business Day6

Customized Support GOLD

Rapid Resolution Services Rapid Resolution Services

Our “one touch” factory integration process includes the following:

Custom Factory Integration Services include:

At www.dell.com/POWER, you’ll find information on the following topics:

Dell PowerEdge Installation Services include:

Dell/EMC and PowerVault Storage Installation and Implementation Services include:

Dell Premier Pages SM

YY B123 RTS ABC Features

YY B456 RTS ABC Features

YY 1 RTS EOL ABC Features

YY 2 RTS ABC Features

XX Video Driver EOL

XX Audio Driver EOL

Dell Server and Storage Customer

Dedicated Sales Representative

Service, Support and

Sales Representative Enterprise Representative Levels 1, 2, 3

Account Executive Systems Consultant Project and Program

Sales Management Enterprise Certified Dell

Consulting Services Service

Order Processing Product Specialists Technical

Product Development Dell.com and

(Put simply, we’d really like to work with you.)

Server, Storage and Service Solutions. Easy as

Visit www.dell.com/28facts or call 1-800-BUY-DELL.

Dell cannot be responsible for errors in typography or photography.

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