15/04/2014 Demystifying Business Intelligence

Myles Danson, Jonathan Waller, Teresa Tocewicz

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Session aims and objectives

»http://bit.ly/biataua2014
»Explore what BI means to you and your role
»Hear about good practice in BI from peer experience
»Gain an understanding of BI issues for take up
»Look in detail at the challenges and opportunities
presented by institutional BI from your perspective
» Get the inside track on the new Jisc / HESA BI offer to the
sector, and help influence its development
 A new Jisc / HESA offer for BI

Jisc BI Journey to Date

Engage National Project Analytics InfoKit Jisc/HE
HESA, H research Phase to included updated SA BI
ESPA, UC fed road test as series Visualisa Service
ISA, ARC, InfoKit V1 V1 of tions Plans
reports launche
AHUA, U d
HR, Guild
HE, UUK
2010 2010 2011/12 2012/13 2013 2014
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Examples of attributes of a BI system

 Accessible when needed

 Concise, pictorial or graphical
 Up to date, current
 Known update times and intervals
 Can select data for [any, or defined] time period
 Good, reliable quality and integrity of data items
 [All, major] internal information sources are included
 Drill-down and roll-up capabilities (zoom in or zoom out;
allowing broader or narrower views, as the user requires)
 Easy to understand

And many more….

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What does BI mean to you?

»Design your own definition

» Share with your neighbour
» We’ll ask for suggestions
» 5 minutes
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What does BI mean internationally?

1. BI is an umbrella term that includes the applications, infrastructure and tools,
and best practices that enable access to and analysis of information to improve
and optimize decisions and performance.
2. BI is the use of computing technologies for the identification, discovery and
analysis of business data - like sales revenue, products, costs and incomes.
3. BI simplifies information discovery and analysis, making it possible for decision-
makers at all levels of an organization to more easily access, understand,
analyze, collaborate, and act on information, anytime and anywhere
4. BI is evidence-based decision-making and the processes that gather, present,
and use that evidence base
5. Computer-based techniques used in spotting, digging-out, and analyzing 'hard'
business data, such as sales revenue by products or departments or associated
costs and incomes
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How to ‘Do’ BI in an HE environment

»Practical advice
› http://bit.ly/jisc_bi

»What are others doing in BI in HE

› http://bit.ly/liverpool_bi
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What would successful BI look like?

»Draw a giant ‘H’ on your flip chart, like ours…

»Use the Post it notes to individually describe:
› How effective BI currently helps you in your role, or
› How you believe it could and should
» Stick your Post its to the left ‘’ of your ‘H’ (as many as
you can come up with)
» Feel free to discuss with others, but ultimately we are
looking for a range of views…
» 10 minutes
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What factors are stopping you?

»Use the Post it notes to individually describe:

› What organisational, or other, factors are
preventing your institutions from delivering the kind
of benefits previously surfaced?
» Stick your Post its to the right ‘’of your ‘H’ (as many as
you can come up with)
» Feel free to discuss with others, but ultimately we are
looking for a range of views…
» 10 minutes
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Making progress
»Use the Post it notes to individually describe:
› What needs to happen within your institution to
overcome the issues that are holding you back and
preventing you from achieving the successful vision
of BI you have articulated?
» Stick your Post its in the middle of your ‘H’ (as many as
you can come up with)
» Feel free to discuss with others, but ultimately we are
looking for a range of views…
» 10 minutes
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Prioritising
»Take a look at the central ideas section of your group’s
‘H’ and all the suggestions it contains
»Take 3 ‘sticky dots’ each and award them to the idea(s)
that you feel are the most likely to make a difference
»Allocate them how you wish:
› All 3 dots on the best idea
› 2 dots on one and 1 dot on another
› 1 dot each on three good ideas
»5 minutes
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Sharing
»Plenary session to feedback to the wider group
»10 minutes
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Next steps…
»We will capture the results of each group’s forms and
circulate electronically to each of you by the end of the
week
»We will also include a list of BI-related resources which
may be of use to you
»We will then use the results of this session, especially
the prioritised list of ideas to help inform the planning
and development of the new Jisc / HESA BI offer that
you are about to hear more about…
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Jisc / HESA Project Objectives

»Promoting sector maturity and capability for BI
»Bring the benefits of BI to wider staff groups
Through;
› Building on HESA expertise and experience of Heidi
› New technical service provision with satellite services
› Providing a sand pit to experiment
› Exploring non-HESA data sets
› Investigating data upload for benchmarking
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Jisc / HESA BI Service

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Q&A
»Any questions / comments?
»Keep in touch; business cards and session write up
»Jisc-hesa- business-intel@jiscmail.ac.uk