Job Description

Job Title: Application Support analyst Department: ICT

Responsible to: IT Manager Number of people directly managed: 0

Main purpose of the job:

Develop, integrate, configure and support the business applications and database infrastructure
upon which the business relies, within agreed standards.

Main Duties and Responsibilities:

· Implement new business application software, capturing end user requirements and
configuring, testing and integrating as necessary.
· Implement new releases of existing business application software, capturing end user
requirements and configuring, testing and integrating as necessary.
· Provide 2nd line support for mission critical business applications.
· Produce specifications of business requirements to a level that enables effective delivery
of agreed changes.
· Produce specifications and designs for information systems and their components to
meet defined business needs, retaining compatibility with enterprise and solution
architectures.
· Specify, design and maintain mechanisms for storage and access to both structured and
unstructured information, in support of business information needs.
· Design, create, test and document new and amended SQL, packages and programs
from supplied specifications in accordance with agreed standards.
· Develop, implement and report the findings of suitable test schedules to measure and
improve the quality of ICT solutions being deployed, to ensure that new and amended
systems, configurations, packages, or services, together with any interfaces, perform as
specified.
· Integrate and test components and/or subsystems and their interfaces in order to create
operational services.
· Transfer application knowledge and associated documentation to the ICT service desk to
facilitate robust service support for new and upgraded ICT solutions.
· Facilitate productive relationships with and between key stakeholders, during the
Planning management and implementation of business change.

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Main Duties and Responsibilities:
· Ensure that project and business application support documentation is maintained.

· Coordinate the work of suppliers, contractors and HHL colleagues during the
development, testing and implemenatation of new or upgraded business modules or
solutions.

· Mobilise and co-ordinate and monitor the efforts of suppliers and contractors in dealing
with business application problems referred to second line support.

· Support and maintain the database infrastructure which underpins the Company’s
business applications and enterprise reporting requirements.

· Provide estimates for scope of works and associated resourcing requirements for project
planning planning purposes.

· Identify project related risks and escalate project issues in a timely manner

· Follow the agreed architecture, design patterns and the software development
methodology.

· Develop and deliver programs as per the requirements and coding guidelines with
minimal supervision, & within the budget and timeframe.

Working Environment/Physical Challenges (If appropriate describe to what degree the job
holder is required to perform the job taking into account physical demands and/or special skills)

The job involves frequent use of a keyboard and occasional travel between HHL sites and third
party sites in support of project work.

Financial Responsibility (If appropriate describe to what degree the job holder has financial
responsibility in terms of the size of the budget(s) being managed)

N/A

Responsibility for Non Financial Assets (If appropriate describe to what degree the job holder
has responsibility for non financial assets including the management, improvement and
maintenance of properties, tools, equipment, confidential information/records, computer
systems)

The role is responsible for:

Ensuring the availability and reliability of mission critical business applications and database
infrastructure which support enterprise application integration reporting.

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Developing and maintaining suitable documentation for applications, data structure and
integration facilities and services.

Standard requirements attached to the job:

(a) All individuals are expected to be flexible in undertaking the duties and responsibilities
attached to their job and may be asked to perform other duties which reasonably
correspond to the general character of their job and their level of responsibility.

(b) All individuals are expected to maintain personal and professional development to meet
the changing demands of the job and participate in appropriate learning and development
activities.

(c) To recognise health and safety is a responsibility of every individual, to take reasonable
care of self and others and to comply with Herefordshire Housing’s Health and Safety
policies and any service specific procedures/rules that apply to the job.

(d) To promote equality as part of the job and to treat everyone with fairness and dignity.

(e) All individuals are expected to carry out their duties and responsibilities having regard to
the Company’s commitment to providing a customer focused service.

Please note that where the job holder is disabled every effort will be made to supply
necessary aids, adaptations or equipment to allow them to carry out the duties of the job.
If, however, a certain task proves to be unachievable, job redesign will be given full
consideration.

Job Holder’s Name: _____________________________________

Job Holder’s Signature: _____________________________________

Date: _____________________________________

Manager’s Name: _____________________________________

Manager’s Signature: _____________________________________

Date: _____________________________________