Data Sheet

Certifications
Online Support
Users Guide
The Certifications Online Support tool provides: customers with
detailed answers to the most frequently asked career certifications
and training questions; certification and training videos-on-demand
to assist with program requirements; the ability to subscribe to
automatic answer notifications when an “Instant Answer” is updat-
ed and a faster response rate to customer emails.

The Certifications Online Support research all your training and certi-
web site features include: fication questions.

• Instant Answers - Search the • In the “Search Text” field type in

online support tool with multiple
search capabilities to find immediate
answers to the most commonly
asked questions regarding the Cisco
Career Certifications program.
• Ask Customer Service - Submit a
question to the customer service
team and receive a reply via email.
• My Support Requests - Check the
status and view details of your ques-
tions, modify your answers, inform
customer service that you no longer
require an answer, update answer
notifications, customize your views
and update your Certifications
Online Support account.
How do I use the Certifications
Online Support tool?
• The Certifications Online Support
tool is located at:
www.cisco.com/go/certsupport.
Click on “Instant Answers” to
key phrases or a question and click
the “Search” button.
• The search will produce a list of
corresponding topics/subjects. Click
on the appropriate subject to dis-
play detailed explanations or sum-
maries based on your inquiry. There
are over 100 “Instant Answers”
available for review.
How do I submit an email if I was-
n’t able to locate an answer to my
question?
• Click on the “Ask Customer
Service” tab.
• Enter your email address. Your
email address will be used as identi-
fication when you log into the
Certifications Online Support tool
in the future.
• To submit questions to the customer
service team, you will be required to
create a Certifications Online
 Support account. Once you have created a support
account you will be able to submit your question(s) to
the customer service team and receive a reply via email.
How do I create a customer profile?
• From the Certifications Online Support page click the
“My Support Requests” tab.
• Click “Create a New Account”
• Complete the required fields in the New Account
Information page.
••Please note you will require an email address to create
a new Certifications Online Support account••
• To submit, click the “Create Account” button.
What are the benefits of creating a Certifications
Online Support account?
By creating a Certifications Online Support account you
will receive the most current certification and training
information via email. Be sure to complete the last four
questions on the Account Profile section when creating a
new Support Account.
If you have previously created a Support Account and
would like to receive this information click on the “My
Support Requests” tab and click on the Profile section to
modify your preferences. Stay up to date with program
changes, special offerings, services and events by creating a
Certifications Online Support account today.
How do I check the status or update my question?
• From the Certifications Online Support page click “My
Support Requests”
• Enter your email address
• Click the “Login” button
• Click the “Questions” sub-tab to check the status of
your question(s) or to provide additional information to
your existing email,
• Click the incident “Summary” hyperlink that you would
like to update or review.
• If you need to provide additional information to your
existing email, click the “Update Question” button
• Enter your additional information
• Click the “Submit Update to Question” button to update
your email question
How do I update my Certifications Online Support
account profile?
• From the Certifications Online Support page click “My
Support Requests”
• Enter your email address
• Click the “Login” button
• Click on the “Account Profile” tab
• You may update your default preferences, email address
and support account profile.
• To update your profile click the “Save” button
How do I subscribe to an automatic “Instant Answer”
notifications?
Customers may request automatic notifications should a
particular answer be updated.
••You will need a customer profile in order to request
automatic “Instant Answer” notifications.••
• From the Certifications Online Support page click
“Instant Answers”
• After viewing an “Instant Answer” you would like to
subscribe to, click on the “Notify Me by E-mail if this
Answer is Updated” button
• If you have not logged in, the system will require you to
login by entering your email address
• Click the “Login” button
• The “Instant Answer” notification will be added to your
customer profile.
••You will receive notifications via email when the
answers you have subscribed to are updated••
How do I review my automatic “Instant Answer” noti-
fications?
• From the Certifications Online Support page click the
“My Support Requests” tab
• If you have not done so login with your email address to
access your support account profile
 • Click the “Login” button

• Click on the “Answer Update Notification” tab

• A list of automatic “Instant Answers” will be displayed

• To review individual automatic “Instant Answers” click

on the hyperlink under Subject.

How do I unsubscribe to an automatic “Instant

Answer” notifications?

• From the Certifications Online Support page click the

“My Support Requests” tab

• If you have not done so login with your email address to

access your support account profile

• Click the “Login” button

• Click on the “Answer Update Notification” tab

• A list of automatic “Instant Answers” will be displayed

• To unsubscribe to a particular automatic “Instant

Answer” notification click on the appropriate hyperlink
under Subject.

• Click the “Delete Request” button to unsubscribe to that

particular “Instant Answer”.

Corporate Headquarters European Headquarters Americas Headquarters Asia Pacific Headquarters

Cisco Systems, Inc. Cisco Systems Europe Cisco Systems, Inc. Cisco Systems, Inc.
170 West Tasman Drive 11, Rue Camille Desmoulins 170 West Tasman Drive Capital Tower
San Jose, CA 95134-1706 92782 Issy-les-Moulineaux San Jose, CA 95134-1706 168 Robinson Road
USA Cedex 9 USA #22-01 to #29-01
www.cisco.com France www.cisco.com Singapore 068912
Tel: 408 526-4000 www.cisco.com Tel: 408 526-7660 www.cisco.com
800 553-NETS (6387) Tel: 33 1 58 04 60 00 Fax: 408 527-0883 Tel: +65 317 7777
Fax: 408 526-4100 Fax: 33 1 58 04 61 00 Fax: +65 317 7799

Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on the
Cisco.com Web site at www.cisco.com/go/offices.
Argentina • Australia • Austria • Belgium • Brazil • Bulgaria • Canada • Chile • China PRC • Colombia • Costa Rica • Croatia • Czech Republic
Denmark • Dubai, UAE • Finland • France • Germany • Greece • Hong Kong SAR • Hungary • India • Indonesia • Ireland • Israel • Italy
Japan • Korea • Luxembourg • Malaysia • Mexico • The Netherlands • New Zealand • Norway • Peru • Philippines • Poland • Portugal
Puerto Rico • Romania • Russia • Saudi Arabia • Scotland • Singapore • Slovakia • Slovenia • South Africa • Spain • Sweden
Switzerland • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe
Copyright © 2002, Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS, Cisco Systems, the Cisco Systems logo, IOS, are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in
the U.S. and certain other countries. All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company (0201R) (07/01/02)