SYLLABUS & SAP

MM5004 – Operations Management

MASTER OF BUSINESS ADMINISTRATION PROGRAM

SCHOOL OF BUSINESS AND MANAGEMENT
INSTITUT TEKNOLOGI BANDUNG
2019

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1. Mission of SBM ITB
SBM ITB has mission as follows:

“To educate students to be innovative leaders with an entrepreneurial mindset and to

develop and disseminate knowledge of business and management for the betterment of
business, government, and society”

2. Course Description
The main goal of operations management is to delivering a firm’s goods and services in the most
effective manner. A great deal of focus is on efficiency and effectiveness of processes. At the
fundamental level, it deals with getting the day-to-day work done quickly, efficiently, without errors,
and at low cost. And this is a critical responsibility of every manager. Therefore, for those who want
to be a great manager, this course is provided to you.

3. Learning Goals and Objectives of Master of Business

Administration
Master of Business Administration has learning goals and objectives as on Table 1 below.
Fourth column shows the LG/LO of study program attached to courses.

Table 1. Learning Goals and Objectives of Master of Business Administration

No Learning Goal Learning Objectives Course LG/LO
Identify and analyze central problems of
1 Integrative Thinking X
a business case
Construct multiple perspectives that
integrate different factors or aspects,
X
other related business functions and
relevant contextual information
Create recommendation based on the
constructed perspectives and the X
company’s strategic objectives
Understand how to collaborate with
2 Team work X
others
Apply the concept of managing conflict
to resolve problem in small group
learning environment

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 Demonstrate constructive feedback in
small group learning en
Present information in an organized and
3 Communication Skills
concise manner
Demonstrate skill to persuade others in
persuasive manners
Demonstrate listening skills
Recognize ethical issues in business
4 Ethical Responsibility X
context
Assess the impact of ethical issue
toward various stakeholders
Systematically analyze the pro and cons
of any decisions related to ethical issues
Demonstrate the propensity to take
5 Leadership
initiative
Bring influence toward other people in
her/his team
Inspire and empower others by
evaluating, analyzing, and providing
critics on how leadership behaviors and
characteristics affect employees and
businesses outcomes
Demonstrate an ability to manage
change
Identify global issues that may affect the
6 Global awareness X
industry (Global Intellectual Capital)
Develop understanding toward global
cultural aspects that affect business
operations
Develop business recommendations
based on understanding about the X
global aspects

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4. Reading Material
Operations & Supply Chain Management

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 5. The Course Schedule/ Plan
Table 3 present the class activities that are required to achieve the learning objectives of this course.

Table 3. Weekly Class Activities of Operations Management

Week/ Date/ Activities Lecturer

Module
Topic: Yuanita Handayati
Introduction to OSCM
Sub-topic:
Elements of OSCM, careers in OSCM, major concepts in OSCM
Activity:
Monday 14 January Game, Lecturing, discussion
2019 Description:

Reference:
Operations & Supply Chain Management (), Operation Management ()

Topic: Yuanita Handayati

Strategy
Sub-topic:
Monday 14 January
Sustainable business strategy, OSCM strategy, risks, productivity measurement
2019
Activity:
Game, Lecture, class discussion
Description:

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 Reference:
Digitization of Industrial Giant ()

Topic: -
Design of Products and Services
Sub-topic:
Product design, quality function deployment (QFD)
Activity:
Wednesday 16
January 2019 Description:

Reference:
Operations & Supply Chain Management (), Operation Management ()

Topic: Yuanita Handayati

Project Management
Sub-topic:
Case analysis
Wednesday 16 Activity:
January 2019 Lecture, class discussion
Description:

Reference:
Amadubi Rural Tourism Project ()

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 Topic: Yuanita Handayati
Strategic capacity management
Sub-topic:
Capacity analysis, Decision tree for capacity decision
Activity:
Monday 21 January Lecture
2019 Description:

Reference:
-

Topic: Yuanita Handayati

Supply chain management
Sub-topic:
Supply chain practice
Activity:
Monday 21 January Game, discussion
2019 Description:

Reference:
Operations & Supply Chain Management ()

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 Topic: Yuanita Handayati
Strategic capacity management
Sub-topic:
Case analysis
Activity:
Wednesday 23 Lecture
January 2019 Description:

Reference:
-

Topic: Yuanita Handayati

Process Design and Analysis
Sub-topic:
Process analysis, bottleneck
Activity:
Wednesday 23 Lecture, class discussion
January 2019 Description:

Reference:
-

Topic: Yuanita Handayati

Monday 28 January
Process Design and Analysis
2019
Sub-topic:

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 Case analysis
Activity:
Lecture, class discussion
Description:

Reference:
-

Topic: Yuanita Handayati

Project Management
Sub-topic:
Network planning with CPM
Activity:
Monday 28 January
2019 Description:

Reference:
Operations & Supply Chain Management (), Operation Management ()

Topic: Yuanita Handayati

Case analysis
Wednesday 30 Sub-topic:
January 2019
Activity:
Case discussion

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 Description:

Reference:
Innovation at Timberland ()

Topic: Yuanita Handayati

Supply chain management
Sub-topic:
Supply chain analytics
Activity:
Wednesday 30 Game, discussion
January 2019 Description:

Reference:
-

Topic: -
Mid semester exam
Sub-topic:

Monday 04
Activity:
February 2019
Exam
Description:

Reference:

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 -

Topic: -
Quality Perspectives
Sub-topic:
• TQM, Dimenstion of Quality, Taguchi, Six-Sigma
Activity:
Wednesday 06 Lecturing, class discussion
February 2019 Description:
Reading/ References : Jacobs and Chase Chapter 12
Reference:
Operations & Supply Chain Management (), Operation Management ()

Topic: -
SPC - Statistical Process Control
Sub-topic:
• Control chart • Process Capability
Activity:
Wednesday 06 Lecturing, class discussion
February 2019 Description:
Reading/ References : Jacobs and Chase Chapter 13
Reference:
Operations & Supply Chain Management (), Operation Management ()

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 Topic: -
Case discussion
Sub-topic:
Case Study
Activity:
Monday 11 Class Discussion
February 2019 Description:

Reference:
Era of Quality at Akshaya Patra Foundation ()

Topic: -
Demand Management and Forecasting
Sub-topic:
• Quantitative method • Qualitative method
Activity:
Monday 11 Lecturing, class discussion
February 2019 Description:
Reading/ References : Jacobs and Chase Chapter 18
Reference:
-

Topic: -
Wednesday 13
Aggregate Sales and Operations Planning
February 2019
Sub-topic:

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 (include Yield Management)
Activity:
Lecturing, class discussion
Description:
Reading/ References : Jacobs and Chase Chapter 19
Reference:
-

Topic: -
Mac Pherson Refrigerator Ltd.
Sub-topic:
Case Study
Activity:
Wednesday 13 Class Discussion
February 2019 Description:

Reference:
-

Topic: -
Inventory Management
Monday 18 Sub-topic:
February 2019 Continuous and periodic review model
Activity:
Lecturing, class discussion

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 Description:
Reading/ References : Jacobs and Chase Chapter 20
Reference:
-

Topic: -
HP Deskjet Printer
Sub-topic:
Case Study
Activity:
Monday 18 Class Discussion
February 2019 Description:

Reference:
-

Topic: -
MRP
Sub-topic:
• MRP System • Lot Sizing
Wednesday 20
Activity:
February 2019
Lecturing, class discussion
Description:
Reading/ References : Jacobs and Chase Chapter 21
Reference:

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 -

Topic: -
Brunswick Motors, Inc
Sub-topic:
Case Study
Activity:
Wednesday 20 Class Activity
February 2019 Description:

Reference:
-

Topic: -
Linear Programming
Sub-topic:
• LP Formulation • Excel Solver
Activity:
Monday 25 Class Activity
February 2019 Description:
Reading/ References : Jacobs and Chase Appendix A
Reference:
-

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 Topic: -
Capstone OM
Sub-topic:
Implementing theories learned in real business case
Activity:
Monday 25 Class Discussion
February 2019 Description:

Reference:
-

Topic: -
Final Exam
Sub-topic:

Activity:
Wednesday 27 Exam
February 2019 Description:

Reference:
-

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6. Assessment Summary
Table 4. Assessment summary and weight of Operations Management
ASSESSMENT TASK DUE DATE

7. Grading Policy

Aspect %

TOTAL 100

8. Course Policy

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9. Lecture(S)/ Facilitator(S) Profile

Lecture Profile
1 Name : Nur Budi Mulyono

E-mail : nurbudi@sbm-itb.ac.id

Office : Faculty Room 6th Floor Labtek XIV

Short Profile

Nur Budi Mulyono is an academic staff at the School of Business and Management, Institut
Teknologi Bandung (SBM ITB). He earned bachelor and master degree in Industrial
Engineering at Institut Teknologi Bandung in 2001 and 2005. He got doctoral degree at
Toyohashi University of Technology in the disaster operation management field. During
his study, he is actively participate in local government project of Japan to build a robust
system of disaster prevention. He is also participate in building technical solution for local
small and medium manufacturing industry in Toyohashi city for improving their
productivity and resiliency against disturbance. His research interest are Operation
Management, productivity Management, Relief Supply Chain, Artificial Intelligence, and
Resilient System in manufacturing and energy sector.

2 Name : Yuanita Handayati

E-mail : yuanita@sbm-itb.ac.id

Office :

Short Profile

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