My AIA App, MY AIA Portal

& eClaims for Members

Date

AIA confidential and proprietary information. Not for distribution.

 CONTENTS
01 My AIA Mobile App

02 MY AIA Web Portal

03 eClaims

04 Appendix
Open
My AIA Mobile App – Key Features

No physical Pre-register at
card needed clinics

Check benefit View referral

coverage letter

Guardian able to
Check your access e-medical
utilisation card

Search panel View e-LOG

clinics

View medical bill eClaims submission

& historical & eLOG request
transactions (coming soon)
 Using the eMedical Card
1. Clinic Visitation

Member Member finds panel clinic Member clicks on ‘Pre-register Member arrives at the
through map locator in the My Visit’ and clicks on ‘Pre-Register’ panel clinic
AIA App clinic via My AIA App for
verification

Member is informed of itemised Member gets treatment from general Member shows eMedical card at
bill through My AIA App practitioner registration counter
notification General practitioner issues e-Referral when
necessary (for specialist / hospital)
Using the eMedical Card
2 (a). Hospital Visitation (non-emergency case)

Member Member obtains e-referral from GP by visiting eLog will be made available within 1 hour.
clinic (refer to “1. Visit Clinic”) Member gets eLOG notification via My AIA App.
Member gets e-referral notification via mobile
app

Member gets treatment from doctor / Member shows eLOG at hospital registration
is admitted to hospital counter via My AIA App
Using the eMedical Card
2 (b). Hospital Visitation (emergency case)

Member Member shows eMedical Card at Hospital will call AIA Care Team to request for eLOG
hospital registration counter Member gets eLOG notification via mobile app

Member is informed of itemised bill Member gets treatment from doctor /

through My AIA App notification is admitted to hospital
Getting Started
Account registration thru MY AIA web portal @ www.aia.com.my

Already registered
Registered as AIA
as AIA member and Have not registered
Vitality member and
activated web portal / New user
is an active user
account

• Use your same id and • Use your same id and • Go to MY AIA @

password to login MY password to login MY www.aia.com.my
AIA @ AIA @ www.aia.com.my
www.aia.com.my • Click ‘Register Now”
• Update your info &
• Update your info & perform verification • Refer to slide 11 for the
perform verification registration guide.

• After registration is
successful, re-log in to
MY AIA to perform
verification
Need Assistance?
For issues pertaining your User ID or Password, please call
03 2056 2323
Important Notes During MY AIA Account Registration
1. At the Log In page, select CUSTOMER and login.
2. Type your Full Name as per your NRIC/Passport/AIA Member Card in uppercase
characters (A-Z)
3. Do not input space in the UserName and to not use your own name as a UserName.
4. For Membership no., key in your NRIC. For foreigners, under Membership no.
key in your Passport No. and select OTHERS under Identification.
5. Ensure that your mobile phone number is registered / updated.
6. Ensure that your password fulfills the criteria below:
– Cannot contain user ID
– Minimum password length is 8 characters
– Contains characters from the 4 following categories:
• English uppercase characters (A-Z)
• English lowercase characters (a-z)
• Numerals (0-9)
• Special characters i.e. ~’!@#$%^&*()-
6. Click on Forgot your user ID/password? if you forgot your User ID or password. If you are
still unable to obtain your User ID or reset your password, please call 03 2056 2323 for
assistance.
Potential reasons unable to complete registration
1. Chrome/IE/Firefox web browser version not up to date.
2. Company PC/Laptop or office Internet is secured – request user to use their mobile
device with mobile data (not office wifi)
3. Ensure Capslock/Numlock is not turned on.
4. Does the member have any other AIA policies? If yes did they register already?
5. If still unable to register the member please call 03 2056 2323 for assistance.
 MY AIA Portal : Registration

Step 1, Please go to Step 2, Select Individual Step 3, Please type in Step 4, Create your user ID and
AIA Malaysia website and key in all the info OTP code. type in a secure password. Type
(aia.com.my) and click needed. in all your security answer.
on MY AIA. Click Please tick (√) the box (optional)
“Register now” to and click “Submit”. Your
proceed. registration successful. Log in
again to perform account
verification.

For Comprehensive Guide please refer to Appendix

 My AIA App : Login

Upon“Login”
Upon tapping Upon
tapping tapping “Login”
“Login”
member
member will be will member
be will be
greeted
greeted with 2 terms greeted
with 2 termswith 2 terms
to use theto
app. to use the app.
use the app.

Step 1, download the App from
Google Play or Apple Store.
For new AIA member, click on
the “New User” section to
proceed with the registration
steps. For existing AIA
member, click “Login” to
proceed.
Step 2, members will Step 3, members can Step 4, member is
need to “Accept” the only proceed once both required to input the 6
terms and conditions. the checkboxes for digit verification code
Please read them “Terms of Usage” and in order to proceed.
carefully. “Consent Statement”
have been accepted.

Notes:
1. My AIA App available for Android on Google Play (Kit Kat 4.4 and above)
2. My AIA App available for iOS on Apple Store (Iphone 5s, i0S10 and above)
Assigning Dependent / Guardian to access My AIA App

Step 1, click MY AIA.
Registered principal member
proceed to log in, and selects
the respective policy under
Employee Benefits.
Step 2, scroll down to the bottom
and under “Medical Card
Dependant Management”, you
can invite and share medical
cards with spouse, children and
guardians. Please click on
“Assign to Medical Card” and
follow the steps.
Step 3, member is required to fill
up all the information on screen
before being able to proceed
Step 4, upon completion,
member will see the
confirmation page and the
invite will be sent to the
stated email address.
Features of My AIA App and MY AIA Portal

My AIA App MY AIA Portal

Check claim status, utilization & benefit coverage

Access cashless facilities at AIA Panel eClaims submission

clinics

Search panel clinics and pre-register View historical claims

View referral letter Update bank details & Contact

information

View e-LOG Assign e-card to dependents/guardian

Open
 eClaims - Overview
FOR THE FOLLOWING CLAIMS:

DENTAL OPTICAL CLINIC HEALTH SPECIALIST PEDIATRICIAN MATERNITY

SCREENING

Member submit reimbursement Member uploads supporting AIA assesses the AIA credits payment to
claims via My AIA portal documents* via My AIA portal claims member’s bank account
once approved

* For Hospitalization claims physical documents need to be sent to AIA in compliance with the Hospital & Surgical Insurance / Takaful Guideline (HSI)
joint issued by LIAM (Life Insurance Association of Malaysia), PIAM (Persatuan Insuran Am Malaysia), MTA (Malaysian Takaful Association) Technical
Committee. For outpatient claims, original receipts will need to be kept for 7 years.
16
 eClaims : Claim Submission

Go to AIA Malaysia website, Select “Submit New Claim” and Input the claims details and Once done, review and
click MY AIA and log in. Select input required details. Click click “Next” to proceed to submit the claim. Click
“My Claims” and proceed to “Next” to proceed. upload the documents. “Done” to complete the
“Employee Claim”. submission.

17
Appendix : MY AIA Account Registration

The next few slides will cover the following scenario for
My AIA Account Registration for Employee Benefits.

The scenario assumes that the customer is an existing customer or has recently
purchased a policy with AIA but does not have an online account to perform self-
service actions.

This guide will cover the Registration Process from the beginning to the end.
Step by Step Guide

01 02 03 04 05 06
Personal Verify Create Confirmation
AIA Homepage Login Details Identity Profile Page

1. AIA Homepage at aia.com.my

1
1 Select CUSTOMER to Login
Step by Step Guide

01 02 03 04 05 06
Personal Verify Create Confirmation
AIA Homepage Login Details Identity Profile Page

2. Login

1 Click on Register now

1
Step by Step Guide

01 02 03 04 05 06
Personal Verify Create Confirmation
AIA Homepage Login Details Identity Profile Page

3. Personal Details

1 Select Individual

2 Type in IC No. / Policy No.

Type in Full Name as per AIA Member

4 3
1 Card

Select Identification Type: NRIC or

4
2 Others and type in identification

3 5 Click Next

5
Step by Step Guide

01 02 03 04 05 06
Personal Verify Create Confirmation
AIA Homepage Login Details Identity Profile Page

4. Verify Identity

1 Type in OTP

1
Step by Step Guide

01 02 03 04 05 06
Personal Verify Create Confirmation
AIA Homepage Login Details Identity Profile Page

5. Create Profile
1 Create User ID

2 Type in a secure password

3 Repeat the same password

1 5 4 Type in a valid email address
2
6 5 Type in security answer No.1
3
6 Type in security answer No.2
7
4 7 Type in security answer No.3
8
8 Tick the box (optional)
9
9 Tick the box

10
10 Click Submit

23
Step by Step Guide

01 02 03 04 05 06
Personal Verify Create Confirmation
AIA Homepage Login Details Identity Profile Page

6. Confirmation Page

Registration successful. You can now login to

1 your account.

1
 Appendix: Log in for First Time & Existing User

For first time or existing My AIA users, they will be required to verify their account once
again as there is a change in platform (i.e. from the old AMS account to the new My AIA
account). A page will be displayed to show their name, email and mobile number. If all
information are correct, the customer can click the Next button to proceed further.
will just need to click the Next button.

If the details are incorrect, the customer may change their details.

At this point, they will need to accept the new Terms of Use and the PDPA clause.

**For users that have registered with AIA Vitality, please use the same User Name &
Password
Step by Step Guide

01 02 03 04 05
Verify Edit Verify Confirmation
Login Identity
Details Details Page

1. Login to MY AIA at aia.com.my

1 Enter User ID

1 2 Enter password

3 Click Login

2
3
Step by Step Guide

01 02 03 04 05
Verify Edit Verify Confirmation
Login Identity
Details Details Page

2. Verify Details

Select checkbox for marketing option

1 (optional)
Select checkbox for Terms of Use
2
(PDPA)
Click Next if details are correct. Next
3 page will be dashboard

4 4 Click Here if details are incorrect

2
3
Step by Step Guide

01 02 03 04 05
Verify Edit Verify Confirmation
Login Identity
Details Details Page

3. Edit Details

1 Enter mobile number

2 Enter e-mail address

Select checkbox for marketing option

3 (optional)
1
Select checkbox for Terms of Use
4 (PDPA)
2
5 Click Next

4
5
Step by Step Guide

01 02 03 04 05
Verify Edit Verify Confirmation
Login Identity
Details Details Page

4. Verify Identity

1 Type in OTP

2 Click Verify

1 3 Click Next

3
Step by Step Guide

01 02 03 04 05
Verify Edit Verify Confirmation
Login Identity
Details Details Page

5. Confirmation Page

Change of contact details successful.

1 Close to return to Dashboard.

1
Please refer to the comprehensive user guide for more
information on the My AIA Mobile App and eClaims
THANK YOU