TIU Library Information System

A Capstone Project
Presented to the Faculty of
School of Computing and Information Technologies
of
Asia Pacific College

In Partial Fulfillment of the Requirements for the Degree of

Bachelor of Science in Information Technology

by:

Bacus, Rainer Mar G.

Jumaquio, John Carlo A.

TIU Library Information System Page | 1

Table of Contents
I. EXECUTIVE SUMMARY 4

II. INTRODUCTION 5

Company Profile 5

Company Overview 6

History 6

Vision Statement 6

Mission Statement 6

Products and Services 6

Types of Customers 6

Types of Transactions 6

Organizational Chart 7

Organizational Structure 8

System Overview 9

System Goals and Objects 10

Scope and Limitations 11

Assumptions 12

III. ANALYSIS OF THE EXISTING SYSTEM 13

Use Case Diagram 13

Use Case Narrative 14

Activity Diagram 15

Problems and Recommendations 16

IV. DESIGN OF THE PROPOSED SYSTEM 17

System Features and Functionalities 17

Use Case Diagram 18

Use Case Narrative 19

Activity Diagram 20

Site Map / Program Hierarchy 21

Database Schema / Entity-Relationship Diagram (ERD) 23

Data Dictionary 24

V. IT INFRASTRUCTURE 25

Network Diagram 25

Software Requirements 26

Hardware Requirements 27

System Costing / Cost-Benefit Analysis 28

VI. IMPLEMENTATION PLAN 29

Project Development Timetable 29

Transition and Training Plans 30

Risk Management 31

VII. REFERENCES 32

VIII. APPENDICES 33
 I. EXECUTIVE SUMMARY

Project Category: Knowledge and Resource Upscaling

Project Name: TIU Library Information System

Project Objective:

1. To provide a solution for non-existing system for TELUS International University

and it’s books and articles.
2. To provide more time in other priority areas such as content development and
info search assistance.

Project Description:

The TIU Library Information System is an integrated application system that

manages reference materials such as books, serials and research papers, and inventory control
for a more effectively and efficiently in secured platform.

This project provides a quick and powerful integrated search engine and filters
reference materials according to keywords. This is an important tool for students and team
members alike and saves a lot of time.
II. INTRODUCTION

Company Profile

Registered Name: TELUS International Philippines

Company Logo:

Address: 4th Floor, Market! Market!, Bonifacio Global City, Taguig,

Philippines
Telephone (02)638-9440
Numbers:
Fax Number:
Line of Business: Outsourcing/Offshoring
Type of Companies in telecommunications and utilities, high-tech and
Customers: gaming, financial services, retail and e-commerce, healthcare,
and travel and logistics industries.
Date of 2001
Registration:
President: Jeffrey Puritt
Number of Over 12,000 Team members
Employees:
Company Overview

History
As a pioneer in the global BPO industry, it started as a small local
company known as Ambergris Solutions in 2001, with only 50 seats. Now, as an
important part of TELUS International, a global company that enables customer
experience innovation through spirited teamwork, agile thinking, and a caring culture
that puts customers first. Ambergris was rebranded to TELUS International
Philippines in 2007. Today, TELUS International Philippines has five sites and over
12,000 proud team members delivering exceptional customer service to our clients
around the world. Its parent, TELUS, is Canada’s fastest-growing national
telecommunications company with millions of its own customer connections.

As with TELUS International University at present, TIU offers TIP team

members who did not finish college the opportunity to get a college degree. It has
partnered with the University of Asia and the Pacific (UA&P) and the SM Group’s
educational institution Asia Pacific College (APC) to implement the program. Under
the program, faculty members of the two schools conduct classes at Telus units in
Araneta Center and Market Market. Introduced five years ago, the TIU was tasked
to address the need of the company to deploy more college graduates. In the past
five years, Rosenthal said there was a decline of college graduates applying in the
company.

Vision Statement

At TELUS International, we enable customer experience ​innovation

through spirited ​teamwork​, agile thinking, and a caring culture that puts customers
first.
 Mission Statement

The TIP team is performance-driven and growth-oriented. Through the

power of spirited teamwork, our goal is to deliver on our strategic vision of giving
career opportunities for every Filipino. Because in TELUS, we don’t just offer jobs,
we offer careers.

Products and Services

A provider of world-class and cost-effective solutions to the following industry

sectors:

• Telecommunications

• Information Technology

• Consumer Electronics

• Gaming Companies

• Financial Services

• Energy and Utilities

Our contact centers offer a full range of services:

• Customer Care

• Inbound and Outbound Sales

• Voice and Non-Voice Technical Support

• Back-Office Work
Types of Customers

Customers include industries on travel and hospitality, financial services and

fintech, consumer electronics and gaming, telecommunications, and healthcare
industries.

Within TIU, in partnership with local, accredited universities like UA&P or APC,
our TELUS International University (TIU) program offers team members the opportunity
to complete their education/degree through subsidized tuition and classes taught onsite.
Apart from university programs, team members can also pursue their own passions in
cooking, languages, fashion, performing arts, and more, via our partnerships with other
top-notch schools. In addition, we offer numerous cloud-based tools and on-demand
learning opportunities to help you advance your career on a continual basis.

Types of Transactions

TELUS International’s customer service outsourcing and digital IT services

include: customer care, technical support, sales support, credit and collections, and
premium customer support solutions including omnichannel customer support. Its IT
solutions include: bots, AI solutions, service desk, infrastructure management, cloud
contact center technology, and IT Life-cycle services.
Organizational Chart
Organizational Structure TELUS International University - Global Learning
Excellence
System Overview

A library is regarded as the brain of any institute; many of them understand the
importance of the library in its growth with the users, which in our case are made up
primarily of students, as the main beneficiary. LMS supports the general requirement of
the library like acquisition, cataloguing and, circulation.

The Library Information System is responsible for adding and recording library
information resources inside the TIU Library. It will allow librarians and library users to
maximize their time more efficiently. In addition, the Library System will give detailed
information about the students, staff and books and track how many books are currently
available in the library and the books that are issued to the students.

System Goals and Objects

● Only basic knowledge of computers is required for operation of Library Management

System as it has a user-friendly application interface.
● Staff, as well as student record, is maintained
● Keeps record of suppliers and binders.
● Add, update, search and view library items.
● Students can also check the availability status of a particular book on the system.

Scope and Limitations

The Scope of this system would be recording and adding all details of the books of the
TIU library, a repository of available books that can be borrowed. It also can be used by the
admin and the students but with different interfaces. In addition, it would allow the registration of
new accounts and administrators. The limitations include imposing certain fees for late and
unreturned books. And due to time constraints, report generation will not be included.

Assumptions

● This application is used to convert the manual library process into a repository of data in
the TIU Library.
● Customized data will be used in this application.
● A user does not have right to enter information about articles.

III. ANALYSIS OF THE EXISTING SYSTEM

Upon checking, TIU currently has no available system and books are not yet logged and
recorded. The aim of this system is to consolidate the data and provide users with access and
availability of the said book of the library itself.

IV. DESIGN OF THE PROPOSED SYSTEM

System Features and Functionalities

FEATURES FUNCTIONS
Admin and student Login Can have an authorized login ID and
password for both librarian and student.
User friendly Interface Can search for book, or any type of book
from the home page.
Search Easy search for any book.
Issue and return Includes a page to view logs of issued and
returned books.
Use Case Diagram
Use Case Narrative

Use Case # 1

Use Case Name: Login

Introduction This use case allows the user to login to the web-based library system.
A login generally requires the user to enter two pieces of information,
first a user name and then a password.

Actors Student, Librarian

Preconditions If the student or librarian wants to login, then he/she should have been
registered first.

Main Success 1. To login, the student or librarian should first open the Login page.
Scenario 2. They should then enter their IDs and passwords.
3. Once the ID and password are verified, they are moved to the
options page where they can search, view and perform other tasks or
operations.

Use Case # 2

Use Case Name: Books Record

Introduction Present a menu from which one can access the various functions of the
Books Record.

Actors Librarian

Triggers Admin selects Books Record option from the main menu.

Preconditions None

Main Success Admin: Selects the menu option to enter in the Books Record.
Scenario
The system presents a menu for maintaining Books Record which
contains the following Four options to choose from:
● Add Books Record
● Edit Books Record
● View Books Record
● Search for Books

Use Case # 3

Use Case Name: Log Out

Introduction Logouts the user from the application

Actors Librarian, Student

Triggers Actor clicks the logout button

Preconditions None

Main Success Actor: Presses the logout button

Scenario
The system shows a login screen with username and password

Site Map / Program Hierarchy

● Home
● Students for Approval
● Registered Students
● All Books
● Borrow / Return Book
● All Borrowed Books
● Log out
Database Schema / Entity-Relationship Diagram (ERD)
Data Dictionary
 V. IT INFRASTRUCTURE

Network Diagram
Software Requirements

SOFTWARE SPECIFICS DESCRIPTION

Hardware Requirements

HARDWARE SPECIFICS DESCRIPTION

System Costing / Cost-Benefit Analysis
 VI. IMPLEMENTATION PLAN

Project Development Timetable

Transition and Training Plans
Risk Management
VII. REFERENCES
VIII. APPENDICES