Professional Documents
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learning path. This assessment will allow you to test your knowledge of the information provided in the
Oracle Support Accreditation. Receiving a passing score of 80% or higher makes you eligible to become
an Oracle Support Accredited User. Please note that you are only able to access the assessment once
within a 24 hr period.
32.The Oracle Services Tools Bundle (STB) includes components such as Oracle
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Remote Diagnostic Agent (RDA) and Oracle Autonomous Crashdump Tool
(1) Points
(ACT).
True
False
33.If you wanted to run a health check against Oracle E-Business Suite, what
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tool is the right choice?
(1) Points
ORAchk
EXAchk
34.Oracle Auto Service Request (ASR) is a new service you can register for in
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order to have all your SRs automatically created for you.
(1) Points
True
False
True
False
36.Based on what we covered in the learning content, why should you make
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the Oracle Toolbox a favorite for your personalized toolkit? What is the
(1) Points
direct benefit to you?
You can easily find this resource again to review and access the
suggested diagnostic tools for generic and product-specific use
You will have access to diagnostic tools only available through this
resource
This allows you to easily download the Oracle Toolbox to your desktop
Create and Manage Service Requests
My Account, Support Identifiers. Check for Create and Update access for
your Support Identifiers
My Account, View Users. Look up your name and see your current
access levels
39.Users often ask how to get the full update of their SR (in the body of the
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email) advising the SR was updated. What steps do you need to take to
(1) Points
enable this feature in My Oracle Support?
Check the SR Detail box on your My Account profile, and (for the
specific SI) use the View Administrators feature to send the CUAs a
message to ask them to enable this feature for the SI
Log a Non Technical Support SR and ask for this feature to be turned on
for your SI
Call Oracle Support and ask for this feature to be turned on for your
account.
Blue screen
True
False
42.If your systems are down and you select Severity 1 for your issue, you will
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need to provide a management contact in the workflow, and your identified
(1) Points
manager will be contacted by Oracle Support.
True
False
43.What is the RECOMMENDED approach to resolve the issue of not being able
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to download a specific patch for a Product (after the Support Date has
(1) Points
passed).
Contact your Oracle Sales representative and ask them to call Oracle
Support and send you the patch
44.What are the recommended ways to locate content about the End Date of
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support for a product? Select all that apply.
(1) Points
Access oracle.com and locate the technical and lifetime policies under
the Support tab
True
False
46.The Lifetime Support Stages for your Oracle Products are: Premier Support,
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Extended Support, and Sustaining Support.
(1) Points
True
False
47.What is the BEST method to stay informed about the latest information on
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Oracle Technical Support policies?
(1) Points
Download the Oracle Technical Support Policies and use these as your
reference guide
Bookmark the Oracle Support Technical Support Policy page and visit it
when you have a question
Set up Hot Topics E-mail notifications and select Support Policies as the
KM document type
49.You are a CUA for your company. You are currently in a three-day
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organizational meeting and are concerned about getting behind on new user
(1) Points
requests for access to My Oracle Support. Unfortunately, you will not be
able to approve any requests through the mobile application as it ONLY
allows you to search the knowledge base.
True
False
You have to download the app from the primary portal and load it to
your smart phone
A new messaging system that emails you SR updates via your smart
phone
52.The Mobile My Oracle Support application is only available to Users with the
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Customer User Administrator (CUA) role
(1) Points
True
False
53.You are able to CREATE a new Service Request using the Mobile My Oracle
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Support interface
(1) Points
True
False
54.You receive a Tweet from Oracle while you are in a meeting. There is some
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interesting information about one of your products. You can quickly log into
(1) Points
Mobile My Oracle Support and search the knowledge base to get more
details to share with your colleagues during the meeting.
True
False
55.In the learning content, what best practice recommendation was highlighted
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with regard to the regions on the dashboard?
(1) Points
Make sure you are aware of the regions available on each tab. If it’s
been a long time since you updated your regions, take a few minutes to
preview
You are able to change the regions on each tab only one time
You need to alert your CUA that you want to customize your dashboard
56.As a user of My Oracle Support, you want to get the most value from the
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customizable dashboard layout. Which of the following responses is the
(1) Points
recommended approach?
Do not customize what you see in the dashboard. When you first login
to My Oracle Support, you have access to all the recommended regions
by default
Organize your dashboard to match your job role and product and
consider modifying your dashboard any time your role changes or you
have a new product interest
True
False
58.Once you have access to My Oracle Support, your CUA is the first point of
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contact for any access issues you experience with My Oracle Support.
(1) Points
True
False
59.Your colleague, Li, is new to My Oracle Support. You have been asked to
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show him how to get up to speed quickly on the basic core functions of My
(1) Points
Oracle Support. What is the recommended FIRST step for Li?
Li needs to get basic training, so you suggest that he set aside time to
complete the foundational My Oracle Support How To training videos
If you have a lot of SRs, this option makes it easy to sort and analyze
them and also review with your team
You can click a button to send this report directly to your CUA for
analysis
Answer the question(s) on this page, and click Next to go to the next test page. Click Summary to see
which questions you need to answer before submitting the test. Click Finish Test if you are ready to
submit your test.
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This 60-question assessment test is the final component of the Oracle Support Accreditation guided
learning path. This assessment will allow you to test your knowledge of the information provided in
the Oracle Support Accreditation. Receiving a passing score of 80% or higher makes you eligible to
become an Oracle Support Accredited User. Please note that you are only able to access the
assessment once within a 24 hr period.
Both 2 and 4
2. The Customer User Administrator (CUA) can manage access levels for other
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CUAs for the SAME Support Identifier (SI).
(1) Points
True
False
The CUA performs this step after the User enables SR Details:
Administrative, Support Identifiers, Service Request Details in Email. The
feature is now fully enabled.
4. Who approves End Users and sets their access levels for My Oracle Support?
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(1) Points
Oracle Support
Your Organization
5. A Support Identifier Group (SIG) enables your CUA to group hardware assets,
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software licenses, and users in a single SI.
(1) Points
True
False
True
False
False
True
False
Use the (Search & Browse) feature on the Knowledge tab to select your
product and enter your search term.
11.A common problem that Users can experience in My Oracle Support when
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searching: The user ONLY enters a single word in the global search box for
(1) Points
the search and gets a huge list of possible results. User cannot quickly or
easily find the desired information, although it may be in the results.
True
False
12.When you type a search string into the global search bar (on any tab), your
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search results are usually provided on the Knowledge tab unless you search
(1) Points
for a specific Service Request number.
True
False
Product Certifications
13.You need to search for certification data to prepare for your team meeting.
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However, you are NOT sure of the exact product name to use in the
(1) Points
Certifications tab. What is the recommended approach to find what you
need?
Check your SI to find out exactly how to input the product name
14.What does the Certifications tab in My Oracle Support provide to the user?
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(1) Points
True
False
False
17.You type a search for Oracle E-Business Suite, Release 12.2.4, and leave
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Platform as ANY. Your Certification search results will show a list of Oracle-E-
(1) Points
Business Suite 12.2.4 certifications with components like Operating Systems,
Application Servers, and Databases. You will be able to drill into the details
using the links under Number of Releases and Versions.
True
False
True
False
19.How do you download a patch from the Patch Details page? Please select all
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answers that apply.
(1) Points
From the patch search results, highlight a row, then select Download
from the option bar
Search the knowledge base for an article on patching for your product
and click the download links
From the patch search results, click on a patch number to view the
patch detail, then click Download
The Patch Advisor is the Readme file included with all Patches that
provide specific install information
A tool that you can download that will analyze the patches on your
system to confirm you are on the latest patch set
21.To download aspecific patch, you must have Patch Download Access in your
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account that matches the Download Access on the patch AND your
(1) Points
customer user administrator (CUA) must set Access Patches to DOWNLOAD
(not View Only) for your account.
True
False
22.What approach would you take to find out about Oracle recommended
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patch sets for your product?
(1) Points
23.You are relatively new to patching your Oracle Product. Where can you get
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additional clarification on My Oracle Support functionality related to
(1) Points
patching?
From the Patches & Updates tab, select the help link (upper right) to
view patching-related information like Patch Searches and Patch Details
Use the General Patch Questions region on the Patches & Updates tab
and locate the general patch questions link and type in your question
24.Your colleague, Jane, needs to find a patch in My Oracle Support. She wants
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to know a fast and easy way to locate a patch for Primavera. You
(1) Points
recommend that she click on the Patches & Updates tab and then use the
Product or Family search. She can input the product name and use the filters
to search.
True
False
25.As an experienced user, you are familiar with spaces and sub-spaces in
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Community. Is the following example correct? Oracle Database (MOSC) is a
(1) Points
top-level space and Database Networking (MOSC) is the sub-space you
select to post a database networking question.
True
False
26.You have a question regarding Oracle Database. You are new to the
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community framework and are not sure how to locate a relevant Database-
(1) Points
oriented community. What is your best approach? Check all that apply.
You can type in your Database question in the search bar and drill into
likely answers to identify a Database Community for your area of
interest.
Using the banner navigation, click the Space List down arrow, locate the
Oracle Database MOSC space and click it view the related sub-spaces
27.Sally has as some ideas to improve the Oracle Support Accreditation series.
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How can she share her ideas with other users and the Accreditation Team?
(1) Points
Post her ideas as questions on the Using My Oracle Support Community
Use the Create, Idea option and select the Oracle Support Accreditation
(MOSC) community to post her ideas
28.Your Community e-mail box is quickly filling up with emails. You need to
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easily get it back under control. What actions can you take to resolve this
(1) Points
issue?
Validate that you are NOT following the top-level My Oracle Support
(MOSC) Community as you get email for EVERY update in every space.
There is nothing you can do to filter the number of emails you receive
From the dropdown next to your name, select (Preferences) and review
your Email Preferences. Make changes to best meet your objectives.
29.Sally has a great idea to improve a product. From the home page of
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Community, she clicks Create, Idea. When she attempts to locate the correct
(1) Points
Place (In a Place), her product area is not listed. What does this mean?
The space or sub-space you want to use has NOT enabled this feature.
Only spaces and sub-spaces that support IDEA CREATE are available for
selection
Using the Navigation Banner, select your product, then drill down into a
specific sub-space related to your question. Ask your question to the
sub-space and it will be reviewed by users with the right product
knowledge to help
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