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070-00015-E
iPhone Cosmetic Standard
Screening Programs - AsIs (Resale) & Loaner Program
- SCRAP/KBB Direction
Purpose
The Visual Screening is used to inspect KBB iPhone for damage to determine if they are suitable for Loaner or ‘AsIs’ re-
sale programs.
Screening Process
1. For an iPhone to be deemed NTF (No Trouble Found) and suitable for the AsIs or Loaner programs it must be
inspected and pass this cosmetic standard externally and internally.
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External Inspection
Component Check all models
When inspecting the device’s exterior, look for these key components to be present.
If any of the external components are missing or damaged, the device should be rejected.
• Headset jack • Rear Camera • Receiver • Display • Front Camera • Home Button
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External Inspection (MEA)
Display clicking Inspection Steps:
Both security screws must be securely tightened prior to test. (Torsion - 0.35Kgfc)
Note: Ambient noise can be an issue to detect failure mode and warehouse team should attempt to minimise ambient
noise as much as practical within the test environment.
1. Remove any bands or cord used to secure traveller to unit.
2. Perform tests while holding unit between thumb and index finger, all testing is to be done with the unit gripped in
the hand and not by putting unit on a table and pressing.
3. Display clicking will typically be discoverable if device makes a “creaking” or “clicking” sound when display is
pressed against the enclosure.
4. Check for distinguishable & repeatable clicking when the display is pressed against enclosure.
5. This fail can exhibit in two ways. Clear clicking sound or tactile movement where the movement between glass
and enclosure can be felt repeatedly.
6. To be considered repeatable the clicking or tactile movement must present at least twice in a single area.
7. If the fail mode appears only once during 5 attempts continue for additional 5 attempts in that area to attempt to
replicate issue.
8. If the fail mode presents only once during 10 attempts then it is not considered a fail.
9. Press centre of screen (Area1) with thumb 5 times. If no clicking is felt or heard then check each corner 5 times
(Areas 2,3,4,5)
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Internal Inspection
Component Check iPhone 6 - Internal failure use comptia MID (KBB)
Open device using the procedure in GSX article RP1185.
If any of the internal components are missing or damaged, the device should be rejected.
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Internal Inspection
Component Check iPhone 6 Plus - Internal failure use comptia MID (KBB)
Open device using the procedure in GSX article RP1185.
If any of the internal components are missing or damaged, the device should be rejected.
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Internal Inspection
Liquid Contact Indicators (LCIs) 6 & 6 Plus
Any liquid damage report using comptia MID (SCRAP)
With device open, check the two internal LCIs and check for other signs contamination or corrosion. If any of the LCI
indicators are tripped (Red or Pink) or if any corrosion is visible reject the unit. Missing LCI is not a fail.
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Internal Inspection
Component Check iPhone 5 - Internal failure use comptia MID (KBB)
If any of the internal components are missing or damaged, the device should be rejected.
• Headset jack • Logic board serial number • Speaker module • Missing screws or cowlings
• Logic board • Damaged battery pull-tab • Internal serial number sticker on top of older sticker residue
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Internal Inspection
Component Check iPhone 5c - Internal failure use comptia MID (KBB)
Open device using the procedure in GSX article RP1105.
If any of the internal components are missing or damaged, the device should be rejected.
• Receiver • Logic board serial number • SIM Reader Cover • Missing screws or cowlings
• Disconnected cables that cannot be reconnected • Internal serial number sticker on top of older sticker residue
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Internal Inspection
Component Check iPhone 5s - Internal failure use comptia MID (KBB)
If any of the internal components are missing or damaged, the device should be rejected.
• Visible flexes • Speaker • Logic board • Home button flex • Logic board serial number
• iSight camera • Receiver • Vibe motor • SIM Reader Cover • Missing screws or cowlings
• Disconnected cables that cannot be reconnected • Internal serial number sticker on top of older sticker residue
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Internal Inspection
Liquid Contact Indicators (LCIs) 5, 5C & 5S
Any liquid damage report using comptia MID (SCRAP)
With device open, check the two internal LCIs and check for other signs contamination or corrosion. If any of the LCI
indicators are tripped (Red or Pink) or if any corrosion is visible reject the unit. Missing LCI is not a fail.
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Visual Guidelines for NTF Cosmetic Screening
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