Overview Confidential

Training Build
Self Learning Create a learning organization
Explore and Learn Skills development
● eVolve Brand
● Udemy Business Skills and Tools
● Training Requests
● Technical Subscriptions Growth Mindset, Conflict Mgmt,
● Learning Lounge
Amplitude, Japanese, OKR, Leadership
● Pyxis evolve landing page
Workshop, Looker

Coaching
Personalized Development
● Sounding Board
● Everwise
● Lingolive
● Individual development
Engineering
Measure
AWS, Apache Spark, CISSP, AWS, Scrum
Temperature check
Masters, Golang
eNPS: 72 → 77
Other
Relevancy/Direct application 70 →
Language classes: English, Japanese
72
Compliance Training
New! Nerd-e: Ellation employees train

Performance Management
Measure

Performance Reviews
OKRs
Guiding Principles: Learning

● Scale incrementally

● Create an environment for self and team learn

● Curate, not create

● Build experiential learning only

● Focus on key programs that have leadership support

OKRs 101
Q4 2018
Chisinau
Hey there!
● OKR and Performance Review Timeline
○ When do we use them?
○ How frequently?

● OKRs
○ What are they?
○ How do I write them?

● Recommended Practices
○ How do I use them?
○ What do I do with them?
○ Where do I put them?

● Additional Resources
OBJECTIVES & KEY RESULTS
How you measure achievement
What you want to accomplish
of the objective

ARE PUBLIC & CASCADE DOWN

Building on foundation
Transparency
Collaboration
In the course of a year, when &
how often do you write your
OKRs?
Ellation Performance Management Overview
If you can’t measure it, you can’t manage it.
~Peter Drucker
Objectives: The “What”

OBJECTIVES
● Measurable & quantifiable results and outcome

● Typically cascades down from the top

● Ambitious, uncomfortable, growth-focused

EXAMPLE
Launch a Marketing Event on December 10
and get at least 100 attendees and 10
qualified leads

Objective (O)
Key Results: The “How”

KEY RESULTS
● 3-5 measurable results to achieve the objective

● Two (2) types:

○ Milestone - measured, not quantified
○ Metric - quantifiable, includes a unit

EXAMPLE Key Results:

● Send invites to 200 participants by October 1

● Launch event website by October 15
● Increasing marketing results by 30% in Q2
● Define process to identify qualified lead and get
approval from the sales team
Key Results (KR)
 Role: Customer Service Representative
Manager
Individual Objective:
Reduce CSR ticket resolution time by 30%
Key results:
Quiz! 1. Implement improved training program
2. Roll out job tools for CSRs to use on calls
3. Document 20 most common
complaints
 Role: Customer Service Representative
Manager
Individual Objective:
Reduce CSR ticket resolution time by 30%
Key results:
Quiz! 1. Implement improved training program
2. Roll out job tools for CSRs to use on calls
3. Document 20 most common
complaints
 Role: Customer Service Representative
Manager
Individual Objective:
Reduce CSR ticket resolution time by 30%
Key results:
Quiz! 1. Implement improved training program
2. Roll out job tools for CSRs to use on calls
3. Document 20 most common
complaints per day and rectify them to
prevent recurrence.
 ● Network and build
relationships

Development ● Experiment with tools or

Goals processes to improve your
performance
Don’t forget them!
● Make time for training and
learning new skills and
ways of thinking
Recommended Practices
Your Everyday:
● Every task you do should be written and linked to OKRs
● Work with others and collaborate
● Build to the goals of the company and your own
Recommended Practices
1x1 Discussion:
● Keep the discussion focused and
constructive
● Discuss mid-quarter change in OKRs
● Make OKRs achievable: Max 5 objectives
with 3-5 key results
● Document decisions
Manage your goals in Reflektive

OKR Job tool: Tool Interface

Additional Resources
● Generic:
○ OKR Examples [Video]
○ How Google Sets Goals [Video]
● Ellation Specific:
○ Jobtool for adding OKRs on Reflektive
○ Ellation OKRs on Pyxis
● For any questions, email evolve@ellation.com
Ellation Specific Example: Engineering
[Organization] Objective: Increase infrastructure reliability with 99.99%
uptime.

[Team] Objective: Create 99.99% reliability in the iOS app experience

Key Results [epics]:
1. Video player works reliably across all releases, and in both offline
and online mode
2. Improve bottom navigation experience
3. Implement a new design for pick
4. Reduce bugs reported by 50% across the app
Ellation Specific Example: Engineering
[Individual] Objective: Build out bottom navigation across VRV iOS app
Key Results [individual stories]:
1. Access synced content in offline mode CXIOS-3217
2. Allow access to watchlist and synced videos CXIOS-3107
3. Allow access to Search screen CXIOS-3108
Additional Resources (2)
● OKR Examples [Video]
● How Google Sets Goals [Video]
● Ellation Specific:
○ Jobtool for adding OKRs on Reflektive
● Team Specific OKR Examples:
○ Engineering team
○ Engineering team (more)
○ Design team
○ Customer support team
○ PeopleOps team
○ Finance team
○ Product team
● For any questions, email evolve@ellation.com
THANK YOU