Systems Reliability Engineer

Nutanix is seeking well-rounded junior and senior Systems Reliability Engineers, customer-facing
engineers. You will support our systems in the field and provide an enriched and successful product
experience. You will need to be the champion for Nutanix, building clustered converged storage and
computer systems that combine solid state drives with revolutionary file system to solve some of
the biggest pain points in virtualization.

LinkedIn: https://www.linkedin.com/company/nutanix/
Nutanix Company: http://go.nutanix.com/rs/nutanix/images/Nutanix_Corporate_Backgrounder.pdf
http://www.nutanix.com/ntnx/
Nuanix BiBle: http://stevenpoitras.com/the-nutanix-bible
CRN Review: http://www.crn.com/slide-shows/virtualization/300072823/2014-virtualization-
50.htm/pgno/0/32 [crn.com]

Job Summary:

We ensure the success of our groundbreaking technology through cluster health monitoring, quick
response time, and unparalleled customer intimacy. We are world-class engineers from leading
virtualization, compute, and networking companies with the ability to handle all problems that
come our way. Working closely with Sales and Software Engineers, the support team acts as our
customers’ champions.
Nutanix is seeking well-rounded, junior and senior, customer facing Technical Support Engineers.
You will support our cloud solution in the field and provide an enriched and successful product
experience. You will need to be the champion for Nutanix, by providing an over the top support
experience to our customers leveraging our private cloud solution.

Responsibilities:

· Troubleshoot, debug, and diagnose customer issues encountered in the field.

· Improve serviceability of the product by testing new features and developing tools to scale our
field deployment and auto-support infrastructure.

· Provide analysis of our existing customer base to avoid and minimize risks in the field.

· Define and lead changes to our product with our development engineering team based on
feedback from customers and field implementations.

· Work with technology partners (e.g. VMware, Citrix, Microsoft) to resolve issues and push
improvements in our ecosystem.

· Develop and work on internal and external knowledge bases.

· Provide support on weekdays and also off hours on an as needed and scheduled rotational basis.
· Be a champion for our customers. Go above and beyond to support their business and use of the
Nutanix stack.

Requirements:

· Excellent verbal/written communication and analytical skills.

· The passion and ability to learn new things, while never being satisfied with the status quo.

· Willingness to work in a fast-growing company with huge potential.

Qualifications and Experience:

· Significant work experience in troubleshooting at least two of the following: Virtualization

(preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI
administration), Storage Analysis.

· BS in Engineering or CS (or equivalent technical degree and 2+ years’ work experience)

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