Professional Documents
Culture Documents
Issue 01
Date 2016-12-29
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Contents
1 Overview.........................................................................................................................................1
2 Fault Cases......................................................................................................................................2
2.1 Fault Cases for November 2016.....................................................................................................................................2
2.1.1 In the IMS-AKA Service, Calls Cannot Be Properly Released Because the SBC Does Not Use the Expected SA. .2
2.1.2 Calls Fail Because the Registration Cache Function Is Enabled for the SE2900.......................................................4
2.1.3 Calling Party Cannot Hear the Called Party Due to Inconsistent Payload Values......................................................4
2.1.4 Customized Ring Back Tone Heard by the CS Subscriber Is Not Complete in a CS-to-VoLTE Call........................6
2.1.5 MME Disconnects Calls Because the eMSC Server Returns a Handover Success Response Upon Receiving a 404
Message Indicating a Handover Failure...............................................................................................................................7
2.1.6 Media Negotiation Fails Because the Clock Rate of the Codec Used by the Call Is Different from the RFC2833
Clock Rate............................................................................................................................................................................8
2.1.7 Two More TransCoders Are Required Due to Inconsistent maxptime Values, Causing Poor Voice Quality.............9
2.1.8 Session Timer Negotiation Fails in Non-stable State................................................................................................10
2.2 Fault Cases for October 2016.......................................................................................................................................11
2.2.1 Due to Long Period of Paging, No Tone Is Played to a Called Party After the Called Party Answers a Call...........11
2.2.2 Calls from VoLTE Subscribers to Local Fixed-Line Subscribers Fail After an eSRVCC Handover........................15
2.2.3 Triggering the MCN Service Fails When the HSS Does Not Block an IMPU in IMSI Format...............................17
2.2.4 Conference Call Fails After Adding a Participant to the Conference Fails (Occurring Only for iPhones)...............19
2.2.5 Calls to VoLTE Subscribers Fail After They Are Handed Over to a 2G Network Because of Defective PSI
Procedure on the eMSC......................................................................................................................................................20
2.2.6 After Calling Parties Are Handed Over to a 2G Network, Their New Calls to VoLTE Subscribers Are Fallen Back
............................................................................................................................................................................................22
2.2.7 CFB Service Fails to Be Triggered for a VoLTE Subscriber on a 2G Network Because the ACM Message Sent
from the VMSC Server Does Not Carry a Cause Value.....................................................................................................23
2.2.8 Incorrect Call End Time Is Recorded in ACRs After the Bearer Release Timer Expires.........................................25
2.2.9 Measurement Result of Diameter Success But Data Not Exist Sharply Increases After Some Subscribers Are
Migrated from HSS1 to HSS2............................................................................................................................................27
2.2.10 No Ring Back Tone Is Played After the ATS Triggers the CFNRY Service...........................................................29
2.2.11 Calls Addressed to VoLTE Subscribers Served by NSN HSS May Fail.................................................................30
2.2.12 eSRVCC Handover Success Rate Decreases by 5% Because ALM-10828 Is Not Cleared as Instructed..............31
2.2.13 CPU Overload Alarms Are Generated for USRSU Boards on the DRA Because Low-end VoLTE UEs Initiate a
Large Number of PDN Connection and Disconnection Requests......................................................................................34
2.3 Fault Cases for August 2016.........................................................................................................................................36
2.3.1 During Implementation of the IN SMS Service, the ATS9900 Does Not Support Use of the Location Information
IE of the IDP Message to Carry ECGI Information...........................................................................................................36
2.3.2 Call Forwarding Service Cannot Be Triggered When the History-Info Header Field of the INVITE Message
Received by the ATS9900 Contains the Privacy Parameter...............................................................................................37
2.3.3 After the Terminating SCC AS Triggers CS Retry, the Call Is Connected but the Calling and Called Parties Cannot
Talk with Each Other..........................................................................................................................................................38
2.3.4 Timestamps in ACR Messages Sent by the ATS9900 Are Incorrect When the Bearer Is Lost.................................39
2.3.5 Contact Header Field of the NOTIFY Message Sent by the ATS9900 Does Not Carry the Conference URI,
Causing a Failure in Inviting New Subscribers to the Conference....................................................................................40
2.3.6 After Call permitted with insufficient bandwidth Is Set to Y(Yes), the SE2900 Does Not Return a 488 Message
When Required Bandwidth Resources in the INVITE Message Sent by the Core Side Are Insufficient..........................41
2.3.7 Held Party Cannot Hear an Announcement...............................................................................................................42
2.3.8 NOTIFY and BYE Messages That Traverse the SE2900 Arrive Out of Order.........................................................42
2.3.9 During Alerting Switchover, the SCC AS Initiates an UPDATE Message to Change the Media PT Value,
Disconnecting the Voice Connection..................................................................................................................................43
2.3.10 TCP Links Fail to Be Established When Waiting for a TCP Link Establishment Response Times Out.................44
2.4 Fault Cases for July 2016.............................................................................................................................................45
2.4.1 Location Information Carried in the IMS-Visited-Network-Identifier AVP of CDRs Generated by the ATS9900 Is
Incorrect..............................................................................................................................................................................45
2.4.2 CDIV Services Cannot Be Triggered When VoLTE Subscribers Roam to a CS Network in Another Country.......46
2.4.3 Calling Party Cannot Hear the Local Ring Back Tone After the Customized Ring Back Tone Fails to Be Played. 47
2.4.4 CDIV Service Processing on the Next-hop NE Fails Because the Value of Privacy in the Diversion Header Field
of the INVITE Message Sent from the ATS9900 Is Incorrect............................................................................................48
2.4.5 Timestamp In ACR Messages Sent from the ATS9900 Is Incorrect.........................................................................49
2.4.6 ATS9900 Does Not Stopping Playing the Customized Ring Back Tone Upon Receiving a 183 Message That
Carries the P-Early-Media Header Field But Does Not Carry the SDP Information When a Call Is Routed to the CS
Network and Then the CFNRy Service Is Triggered..........................................................................................................50
2.4.7 ALM-20051 Bill Pool OverLoad Alarm Is Generated for the ATS9900...................................................................51
2.4.8 SPU Board Is Reset When There Are a Large Number of Calls in Two-System Networking..................................52
2.4.9 EXP USRINF May Fail to Run.................................................................................................................................53
2.5 Fault Cases for June 2016.............................................................................................................................................54
2.5.1 SE2900 May Fail to Connect Calls to Called Parties Due to UE Abnormalities......................................................54
2.5.2 SE2900 Returns a 404 Response After Receiving a Handover INVITE Message from the SRVCC IWF...............55
2.5.3 Second Call Fails When VoWiFi Subscribers Initiate Re-registrations in the ICS Domain After eSRVCC
Handovers...........................................................................................................................................................................56
2.5.4 eSRVCC Handover Fails for Conference Service Parties, Resulting in a Failure in Re-establishing Conference
Information.........................................................................................................................................................................57
2.5.5 S-CSCF Returns a 503 Message After Receiving an INVITE Message from the AS..............................................58
2.5.6 VoLTE Subscriber Fails to Receive a Call Immediately After Powering on the Mobile Phone...............................59
2.5.7 Terminating S-CSCF Returns a 500 Message for an Intra-VoLTE Call....................................................................60
2.5.8 eSRVCC Handover Success Rate for High-Speed Railway Dedicated Networks Is Low........................................61
2.5.9 Session Binding Service Fails When the origin-host in the CCA Message Is Inconsistent with the DMPEER host-
name Configured on the SPS..............................................................................................................................................62
2.5.10 Peer End Fails to Re-establish a Link with the SPS After the SPS Disconnects the Link with the Peer End Due to
the Failure in Receiving the DWA Message.......................................................................................................................63
2.5.11 When Subscription to VoLTE SRVCC Is Not Enabled on the HSS, SRVCC Handovers Fail for VoLTE UEs in
Special Scenarios................................................................................................................................................................64
2.6 Fault Cases for May 2016.............................................................................................................................................66
2.6.1 Bandwidth Values Carried in AAR Messages Sent by the SE2900 Are Incorrect During an eSRVCC Handback. .66
2.6.2 404 Message Is Returned for an eSRVCC Handover Initiated by the Calling Party................................................67
2.6.3 When a VoLTE UE Initiates a Video Call, the SE2900 Does Not Use the Bandwidth Specified in the 'b=' Line of
SDP Information Carried in the UE-Initiated Message, Wasting Wireless Network Bandwidth Resources.....................68
2.6.4 VoLTE Calling Party Cannot Hear the Called Party After Initiating an aSRVCC Handover....................................69
2.6.5 SCC AS Does Not Include the +g.3gpp.mid-call Parameter in the Feature-Caps Header Field of the 200 Message
for Handover Success.........................................................................................................................................................71
2.6.6 ATS9900 Occasionally Sends 500 Messages to Calls Initiated from a VoLTE Subscriber to Another VoLTE
Subscriber Attached to the CS Domain..............................................................................................................................72
2.6.7 SRVCC Handover of the Second Call for a Subscriber Having Two Calls Fails as the SCC AS Does Not Send the
REFER Message.................................................................................................................................................................73
2.6.8 VoLTE UE Registration Fails as the S-CSCF Returns a 500 Message.....................................................................75
2.6.9 Registered VoLTE UE Fails to Initiate a Registration Again Using Plaintext as the S-CSCF Returns a 403 Message
............................................................................................................................................................................................76
2.6.10 400 Message (Bad Request) Is Returned to the Initial Registration of an iPhone..................................................77
2.6.11 486 Message Is Returned to the Initial Registration of a Non-iOS Terminal..........................................................79
2.6.12 Registration of VoBB Terminals at a VoBB+VoLTE Site Fails If the Minimum Registration Duration Is Modified
............................................................................................................................................................................................80
2.6.13 Deregistered Subscriber Is in the Registered State on the ATS...............................................................................82
2.6.14 Third-party Deregistration Fails..............................................................................................................................83
2.6.15 Registration on the 4G Network Is Successful But Calls Fell Back to the 2G/3G Network When Huawei CSCF
Cooperates with Bell PSBC................................................................................................................................................84
2.6.16 VoLTE Subscriber Fails to be Called After Roams to the Alcatel-Lucent PSBC as the P-Associated-URI
Contained in the 200 (to REGISTER) Message Does Not Carry a tel URI.......................................................................85
2.6.17 Subscriber Cannot Make or Receive Calls After the Registration Is Updated, Which Is Restored After the
Subscriber Initiates a Registration Again...........................................................................................................................87
2.6.18 CSCF Returns 403 Messages When Different Subscribers Use the Same Call-ID to Initiate Registrations..........88
2.6.19 CSCF Connects a Call After Receiving a 405 Message from the AS.....................................................................89
2.6.20 CSCF Sends a BYE Message Immediately After the Called Party Answers the Call............................................91
2.6.21 Originating S-CSCF Returns a 500 Message for a Call Between Two IMS Subscribers After Querying the
ENUM Server.....................................................................................................................................................................93
2.6.22 Teleconference Fails After a VoLTE Video Call Falls Back to a Voice Call...........................................................95
2.7 Fault Cases for April 2016............................................................................................................................................97
2.7.1 Called UE Returns a 488 Message............................................................................................................................97
2.7.2 RTA Message Does Not Carry the Origin-Host and Origin-Realm AVP..................................................................99
2.7.3 VoLTE Subscriber Fails to Send a Short Message After a LTE-to-3G Handover...................................................100
2.7.4 No-reply Timer in the Default Call Forwarding upon No Reply Service Uses an Incorrect Value........................102
2.7.5 SCU Module Restarts When More Than Two Extended Header Fields Are Removed..........................................105
2.7.6 SCC AS Sends a 480 Message Carrying "No appropriate session for SRVCC/eSRVCC" for a bSRVCC Handover
..........................................................................................................................................................................................106
2.7.7 SCC AS Sends a 480 Message Carrying "Do not match switch condition" for a bSRVCC Handover..................107
2.7.8 ESN Cannot Be Obtained When More Than Four IP Addresses Are Configured for the ATS...............................108
2.7.9 Call Is Released Because the MSC Server Fails to Receive a PRACK Message Before the Timer Expires..........109
2.7.10 Encrypted SIP Signaling Hinders Fault Location..................................................................................................111
2.8 Fault Cases for March 2016........................................................................................................................................114
2.8.1 Inconsistent AMR Parameters Cause One-Way Audio...........................................................................................114
2.8.2 Inconsistent AMR Codec Attributes Cause One-Way Audio..................................................................................116
2.8.3 AGCF ua-profile Subscription Fails........................................................................................................................117
2.8.4 CSCF Incorrectly Uses Secure IP Addresses to Forward BYE Messages from Called Parties to Calling Parties..119
2.8.5 After Subscriber Migration, Alarms Indicating That Remote Addresses Are Unreachable Are Generated............121
2.8.6 404 Message May Occur in VoLTE Call Tests........................................................................................................122
2.8.7 SPG Fails to Return limitation-of-parallel-calls to the BSS....................................................................................123
2.8.8 Some Subscribers Fail to Register Due to the Incorrect qop Parameter.................................................................125
2.8.9 ATS Releases the Call Due to Unsupported Fax Codecs When a Voice Call Is Switched to a Fax Call................128
2.9 Fault Cases for February 2016...................................................................................................................................130
2.9.1 iPhones Fail to Register with IMS Networks..........................................................................................................130
2.9.2 Calls Cannot Be Made to iPhones That Are Running in the Data Mode................................................................131
2.9.3 VoLTE Subscribers Using iPhones Fail to Call CS Subscribers.............................................................................132
2.9.4 Calls Addressed to VoLTE Subscribers May Fail After IN Services Are Triggered...............................................136
2.9.5 Huawei and Bell Have Different Understandings of IMS Protocols.......................................................................137
2.10 Fault Cases for January 2016...................................................................................................................................139
2.10.1 Modifying Subscription Data on the PGW Fails Due to the Loss of KI Data......................................................139
2.10.2 Ut Service Test Can Be Performed Using the hosts File Embedded in an Android-Based Mobile Phone...........140
2.10.3 Diameter Links Between the CSCF and DRA Do Not Run Properly...................................................................141
2.10.4 SBC Cannot Receive REGISTER Messages from P-GW....................................................................................142
2.10.5 SPG Fails to Issue Service Provisioning Instructions Due to the Change in the Default Value of the INSP
Software Parameter..........................................................................................................................................................143
2.10.6 eSRVCC Handovers Fail Due to eNodeB Configuration Errors...........................................................................144
2.10.7 Calls Fail Due to Access-Side Bearer Resource Insufficiency..............................................................................146
2.10.8 Calls Fail Due to Poor Radio Network Coverage.................................................................................................148
2.10.9 eSRVCC Handovers Fail Due to Abnormal Messages Sent by the UE................................................................151
2.10.10 After the SCC AS Triggers CS Retry, the Terminating S-CSCF Returns a 500 Message...................................153
2.10.11 When Subscribers Register, the CSCF Returns a 403 Message Carrying "Administrator deregister user"........155
2.10.12 When a Call Is Addressed to a VoLTE Subscriber Who Returns to the 4G Network After an eSRVCC Handover,
CSFB Is Performed on the MT Side.................................................................................................................................158
2.10.13 End Office Takes More Than Four Seconds to Return a Response (to PSI) to the HSS.....................................160
2.11 Fault Cases for December 2015................................................................................................................................162
2.11.1 Digit Collection Fails for Calls Addressed to the Number 12580.........................................................................162
2.11.2 Subscribers Who Are Not Defined Using the China Mobile-specific Service Flow Fail to Register...................165
2.11.3 Calls Between VoBB and VoLTE Subscribers Fail...............................................................................................166
2.11.4 Subscribers Attached to SBCs of Another Vendors Cannot Make or Receive Calls After PROTOCOLPARA6
Bit1 Is Set to 1..................................................................................................................................................................168
2.11.5 eSRVCC Handover Requests May Be Forwarded to the I-CSCF When the SE2900 Releases CPU Resources Due
to an Internal Interruption.................................................................................................................................................169
2.12 Fault Cases for November 2015...............................................................................................................................171
2.12.1 Video Calls from M823 Terminal Subscribers to CS Subscribers Cannot Fall Back to Voice Calls....................171
2.12.2 Quick Signal Attenuation Causes eSRVCC Handovers to Fail.............................................................................172
2.12.3 Incorrect Route Configuration for the Gx Interface on the P-GW Causes a Failure in Establishing Dedicated
Bearers for Calls Between VoLTE Subscribers................................................................................................................174
2.12.4 Calls Initiated by 4G Subscribers to the VoLTE Test Card Fall Back to the 2G Network as Anchoring Data Is Not
Configured for the Card....................................................................................................................................................176
2.12.5 Calls Fail When Diameter Route Data Is Not Configured for the Rx Interface of the SBC.................................178
2.12.6 There Is a Long Delay in Establishing Calls.........................................................................................................179
2.12.7 When an X2-based Handover Is Performed in a Call, the EPC Does Not Send an QCI-1 Bearer Establishment
Request, Causing an Access Failure.................................................................................................................................180
2.12.8 When a Call Is Addressed to a Subscriber Who Has Just Registered, the Network Returns a 403 Message.......182
2.12.9 eSRVCC Handovers Fail Due to Registration Errors............................................................................................183
2.12.10 Calls Fail to Be Answered After aSRVCC Handovers Are Performed for VoLTE Subscribers Who Have
Subscribed to the CRBT Service and Are Being Alerted of Incoming Calls...................................................................185
2.12.11 ZTE Terminal Users Who Have Subscribed to IN Services Encounter Call Loss..............................................186
2.12.12 eSRVCC Handovers Fail When Calls Addressed to Roaming Subscribers Are in the Alerting State................188
2.12.13 Mid-Call Handover Fails for Calls Made by Dialing the Short Number............................................................192
2.12.14 After an eSRVCC Handover Is Performed for an Alerting Call but the Calling Party Hangs Up Before the
Called Party Answers the Handed-Over Call, the Call Cannot Be Released on the Terminating Side............................194
2.12.15 Calls Are Released When the LIA Message Returned by Bell DRA Contains Error Code 5012.......................196
2.12.16 Inband Digit Collection Fails for Calls from VoLTE Subscribers to the 114 Service Platform When the P-Early-
Media Header Field Value in the 183 Message Sent by MGCF Is sendonly...................................................................198
2.12.17 Announcements Fail for Video Calls Addressed to Powered-Off Phones...........................................................200
2.12.18 404 Message Is Returned When an iPhone Registers.........................................................................................202
2.12.19 During a Mid-Call Handover, the REFER Message Cannot Be Sent.................................................................206
2.13 Fault Cases for October 2015...................................................................................................................................207
2.13.1 When a Registered UE Initiates a Subscription to the Subscriber Status, the NOTIFY Message Returned by the
S-CSCF Carries "terminated;reason=noresource"...........................................................................................................207
2.13.2 After the S-CSCF Fails to Contact an AS, It Does Not Continue to Contact Another AS....................................209
2.13.3 After an eSRVCC Handover, the MGCF Fails to Send ICS Registrations Due to "Authentication Failure".......210
2.13.4 RCS Client Receives "Unsupported media type" When Sending MESSAGE Messages.....................................211
2.13.5 During a Mid-Call eSRVCC Handover (with One Held Session and One Active Session), the BYE Message Sent
by the SCC AS Carries "channel type not implemented".................................................................................................213
2.13.6 Incorrect Access Network Information in the CDRs Generated in VoWiFi Handover Scenarios Results in a
Failure in Sorting Out VoWiFi and VoLTE CDRs............................................................................................................215
2.13.7 Media Collision Occurs in "CS CFB + Precondition" Scenarios..........................................................................217
2.13.8 Calling Parties Cannot Hear the Ring Back Tone When Calls to CRBT Subscribers Are Forwarded Upon No
Reply.................................................................................................................................................................................219
2.13.9 CRBT Service Fails When the Time Between the UPDATE Message and 200 (to UPDATE) Message Is Too
Short.................................................................................................................................................................................223
2.13.10 DNS Query Fails When the SRV Record for a Host Name on the DNS Exceeds 512 Bytes and DNS Links
Configured on the CSCF Work in UDP Mode.................................................................................................................224
2.13.11 Calling Terminal Displays the Call Failure When a Call from an iPhone Subscriber in the CS Domain to a
VoLTE Subscriber (IN Service Subscriber) Is Normally Released by the VoLTE Subscriber.........................................226
2.13.12 When a Subscriber in the CS Domain Calls a VoLTE Subscriber (CRBT Subscriber), the 491 Message Is
Generated..........................................................................................................................................................................228
2.13.13 One-Way Audio Occurs in Video Calls...............................................................................................................233
2.13.14 Two Announcements Play When Subscribers Attached to Ericsson VMSC Server Call VoLTE Subscribers Who
Are Busy...........................................................................................................................................................................235
2.13.15 When Huawei IMS Interworks with Bell SBC, the TAS Cannot Obtain the sbc-domain Field from the P-
Access-Network-Info Header Field..................................................................................................................................238
2.13.16 ATS Sends PUR Messages to Obtain Transparent Data from the HSS for Unregistered Subscribers................239
2.13.17 Initial Registrations from VoLTE Subscribers Fail..............................................................................................240
2.13.18 Codec Sequence Is Incorrect for SBC Calls and eSRVCC Handovers...............................................................241
2.14 Fault Cases for September 2015...............................................................................................................................243
2.14.1 When the eMSC Sends an INVITE Message to the I-CSCF, the IMS Side Returns a 403 Message, Causing the
Call to Fail........................................................................................................................................................................243
2.14.2 After the IMS Core Completes Initial Registration, the 401 Message Returned by the IMS Core Cannot Be
Routed to the UE Through the SBC Side.........................................................................................................................244
2.14.3 As the INVITE Message Sent by the UE of a Registered VoLTE Subscriber Fails to Traverse the P-GW, the Call
Fails..................................................................................................................................................................................245
2.14.4 E-CSCF Function Embedded in the SE2900 Is Required for IMS Emergency Calls...........................................248
2.14.5 During Subscriber Registration, the CSCF Returns a 500 Message After Receiving an SAA Message..............251
2.14.6 During Service Provisioning, the PUA Message Carries "diameter-error-user-data-not-recognized"..................253
2.14.7 During Third-Party Registration, the SNA Message Carries "diameter-error-user-data-cannot-be-notified"......255
2.14.8 During Third-Party Registration, Some Information in the UDA Message Returned by the HSS Is Lost...........256
2.14.9 During Third-Party Registration, the UDA Message Carries "diameter-error-user-data-not-recognized"...........257
2.14.10 SRVCCW IWF Does Not Carry the Extended Parameter UE-History-Information to the VMSC over the Sv
Interface, Causing a Handover Failure.............................................................................................................................259
2.14.11 When a 4G Subscriber Calls a 3G Subscriber, ZTE VMSC Server Does Not Respond to the UP Negotiation
Request from Huawei MGCF, Causing the Call to Be Released.....................................................................................260
2.14.12 Calls from 4G Subscribers to 3G Subscribers Are Released Due to Incompatibility of Some BICC Parameters
..........................................................................................................................................................................................262
2.14.13 When a Subscriber Roams from a 4G to 2/3G Network and Then Returns to the 4G Network for Registration, a
500 Message Is Received.................................................................................................................................................263
2.14.14 HTC Phones Fail to Call Marvell Phones...........................................................................................................265
2.14.15 In a Multi-Party Call, the Service Party Fails to Merge the Fourth Session.......................................................267
2.14.16 eSRVCC Handover Fails.....................................................................................................................................268
2.14.17 When a Call to B (CBRT Subscriber) Is Forwarded to C (not a CRBT Subscriber) Upon No Reply, C's Terminal
Itself Does Not Play an Alerting Tone..............................................................................................................................270
2.14.18 When the RAU of the Terminal Connects to the 2G Network and Then Returns to the 4G Network Through the
TAU, the VoLTE Indicator of the Terminal Is Lost..........................................................................................................272
2.14.19 Voice Calls May Fail to Be Switched to Video Calls for QualComm Terminals................................................275
2.14.20 VoLTE-to-VoLTE Calls Fail in Jinhua City in Zhejiang Province......................................................................279
2.14.21 SRVCC Handovers Fail During Comba Telecom Tests......................................................................................281
2.14.22 UE Cancels a Call Because the TFT Is Incorrectly Processed............................................................................286
2.14.23 Subsequent Call Fails If a TAU Request Is Initiated at the TA Edge Upon Call Completion.............................290
2.14.24 mid-call eSRVCC Handovers Fail When ZTE IMS Network Interworks with Huawei eMSC..........................293
2.14.25 VoLTE Video Calls Cannot Be Barred................................................................................................................294
3 Historical Problems...................................................................................................................365
3.1 Calls Fail Because Terminals Do Not Support Dynamic Establishment of TCP Connections..................................366
3.2 ATS9900 Does Not Support Anchor IDP Messages with Variable-Length ASN.1 Coding.......................................367
3.3 Active VCU Process Occasionally Fails If the Format of the URI List for Conference Creation Does Not Comply
with the Interface Definition............................................................................................................................................368
3.4 SBC Proactively Sends a BYE Message to Release the Call Initiated by an IPSec AKA Authentication Subscriber
over TCP During Reregistration.......................................................................................................................................369
3.5 One-Way Media Occurs After an aSRVCC Handover...............................................................................................370
3.6 Call Fails to Be Retrieved After an SRVCC Handover Is Performed for a Hold Subscriber.....................................372
3.7 utran-cell-id-3gpp Cannot Be Recorded in CDRs When the P-Access-Network-Info Header Field in an INVITE
Message Exceeds 170 Bytes.............................................................................................................................................373
3.8 SCC AS Does Not Send a MESSAGE Message When the Feature-Caps Header Field in a REGISTER Message
Exceeds 512 Bytes............................................................................................................................................................375
3.9 MGCF Returns a 400 Message After Receiving an INVITE Message for a Video Call Initiated by a VoLTE
Subscriber to a CS Subscriber..........................................................................................................................................376
3.10 One-Way Media Occurs When a VoLTE Subscriber Calls a CS Subscriber............................................................377
3.11 SCU Modules Are Overloaded When Multiple UEs in the Same Implicit Registration Set Are Traced.................381
3.12 Call Forwarding Fails If the Precondition Function Is Enabled...............................................................................382
3.13 Extra-long CDRs Are Generated by the ATS9900...................................................................................................384
3.14 SBC Returns an Error Because the Calling Party Hangs Up After an eSRVCC Handover Occurs But Before the
Called Party Answers the Call..........................................................................................................................................385
3.15 VoLTE Call Fallback Occurs Due to USSDs Delivered by the CN Side.................................................................386
3.16 3G SRVCC Handover Fails in the Separate Deployment Scenario.........................................................................387
3.17 Internal Tracing Logs About Subscriber Message Tracing Cannot Be Displayed...................................................389
1 Overview
This document summarizes VoLTE faults that occurred at various sites, aiming at improving
the efficiency of troubleshooting similar faults. VoLTE faults vary from site to site. All faults
mentioned in this document are used for reference only.
This document is maintained by Cui Zhaorui (ID: 00184322), who will collect fault cases in
real time or at the end of each month. At the start of each month, Cui Zhaorui will update this
document to Lin Hui (ID: 00150506).
Fault cases can be collected from the following sources:
1. China Mobile General Team (Zhang Min, the coordinator)
2. RTAC (Yi PengXiao)/GTAC (Wang Yufeng)
3. Maintenance Department's coordinator (Yang Erjie, Wu Junlin, Yang Yunyi, and Huang
Jianguo. )
4. TMO (Zhang Chao)
To ensure document quality and minimize workload, each coordinator must use the excel
form provided by Zhang Min to submit complete fault cases, rather than submitting only one
sentence as a fault case. This saves Chui Zhaorui from the painstaking efforts of clarifying
fault cases.
This document is updated monthly with new contents placed in the front.
2 Fault Cases
Defect Details
In the IMS-AKA service, the SBC's security association (SA) is not aged during the
registration but it is aged during the call. Consequently, the call cannot be properly released.
Probability of Occurrence
This issue will occur when the following conditions are met.
Condition
1. The SA is changed due to the reregistration.
5. The SA is aged during a call.
Root Cause
The SBC's SA is not aged during the registration but it is aged during the call. Consequently,
the call cannot be properly released.
An IMS subscriber is registered at 12:14:26. The UE-negotiated SA1 contains port-uc
8028 and port-us 8904. The SBC's SA1 contains port-c 9952 and port-s 9900. The
negotiated aging duration is 1 hour. That is, the SA is aged at 13:14:26.
The IMS subscriber initiates a reregistration request at 13:04:26, and the UE-negotiated
SA2 contains port-uc 8034 and port-us 8904. The SBC's SA2 contains port-c 9953 and
port-s 9900.
The IMS subscriber receives a call at 13:13:07, and the UE uses SA1. In this case, the
SBC's SA1 is used according to configuration data.
The call is ended at 13:16:13. The BYE message sent by the terminating SBC contains
the aged SA1. However, the UE's SA1 is aged, and it uses SA2. Therefore, messages
containing SA1 cannot be received, and the BYE message fails to be delivered.
Troubleshooting
1. Log in to the OMU client, and open the MML Command - SE2900 window.
6. Change bit 31 of BCFPARA9 to 1 to enable the SE2900 to use a new SA for service
requests if the old SA is to be aged.
MOD SFP: INSPN=BCFPARA9, MODTYPE=P1, BIT=31, BITVAL=1;
7. Run the following commands to configure the number of packets to be forwarded after
IPSec AKA signaling distribution resources are deleted:
MOD SFP: INSPN=BCFPARA10, MODTYPE=P1, BIT=16, BITVAL=1;
MOD SFP: INSPN=BCFPARA10, MODTYPE=P1, BIT=17, BITVAL=1;
MOD SFP: INSPN=BCFPARA10, MODTYPE=P1, BIT=18, BITVAL=1;
MOD SFP: INSPN=BCFPARA10, MODTYPE=P1, BIT=19, BITVAL=1;
Reference
To obtain detailed information about SE9S00AKA00 IMS-AKA/IPSec, choose Description >
Feature Guide > Optional Features > SE9S00AKA00 IMS-AKA/IPSec in the SE2900
Product Documentation.
Defect Details
After the registration cache function is enabled, the 200 (to REGISTER) message sent from
the SE2900 to the UE does not contain the P-Associated-URI header field. The UE uses a
temporary IMPU to initiate calls, and call failure occurs.
Probability of Occurrence
This issue will occur when the following condition is met.
Condition
The registration cache function is enabled.
Root Cause
After the registration cache function is enabled, the 200 (to REGISTER) message sent from
the SE2900 to the UE does not contain the P-Associated-URI header field. The UE uses a
temporary IMPU to initiate calls, and call failure occurs.
Troubleshooting
1. Log in to the OMU client, and open the MML Command - SE2900 window.
8. Set BCFPARA5 to 1 to enable the SE2900 to include the P-Associated-URI header field
in the 200 (to REGISTER) message to be returned to the UE.
MOD SFP: INSPN=BCFPARA5, MODTYPE=P1, BIT=12, BITVAL=1;
Defect Details
Symptom
The SDP offer sent from the calling party contains the codec payload value A, and the SDP
answer returned by the called party contains the same codec but the payload value is B. After
the call is set up, the calling party cannot hear the called party due to inconsistent payload
values.
Probability of Occurrence
This issue will occur when the following condition is met.
Condition
The codecs of the calling and called parties are the same, but the payload values are different.
Cause Analysis
1. The codec carried in the INVITE message sent from the calling party is 102 AMR, but
the codec returned by the peer end is 103 AMR.
9. After the call is set up, the calling party checks the codec payload type and discards the
103 AMR packets. Therefore, the calling party cannot hear the called party.
Troubleshooting
10. Log in to the OMU client, and open the MML Command - SE2900 window.
11. Enable the payload-type value conversion function for the SBC.
MOD BCPLC: BCPLCNAME="xxxx", ENTYPE=ABCF, PTTRANS=Y;
Defect Details
Symptom
When a CS subscriber calls a VoLTE subscriber who has subscribed to the CRBT service, the
customized ring back tone heard by the CS subscriber is not complete.
Probability of Occurrence
This issue will occur when the following condition is met.
Condition
The CRBT center sends an UPDATE message to the MGCF.
Cause Analysis
When a CS subscriber calls a VoLTE subscriber who has subscribed to the CRBT service, the
CRBT center sends an UPDATE message to the MGCF. If the MGCF does not convert the
UPDATE message to a 18x message and sends it to the previous NE, the customized ring
back tone is not complete. An UPDATE message can carry the P-Early-Media header field as
defined in RFC5009.
Troubleshooting
Select Supporting the P-Early-Media header field in the UPDATE message for Extra
software parameter 4 of service control.
Parameter Description
Determines whether the SIP trunk group of the MGCF supports the P-Early-Media header
field in the UPDATE message. If Supporting the P-Early-Media header field in the
UPDATE message is selected, the SIP trunk group of the MGCF supports the P-Early-Media
header field in the UPDATE message. If Supporting the P-Early-Media header field in the
UPDATE message is cleared, the SIP trunk group of the MGCF does not support the P-Early-
Media header field in the UPDATE message.
Reference
RFC5009
Defect Details
The ATCF sends a 404 message to the eMSC server, indicating that the handover fails. The
eMSC server returns an SRVCC PS TO CS COMPLETE NOTIFICATION message to the
MME, indicating a handover success. The MME disconnects the call.
Cause Analysis
After the SRVCC IST flow fails, the ATCF sends a 404 message to the eMSC server,
indicating that the handover fails. The eMSC server returns an SRVCC PS TO CS
COMPLETE NOTIFICATION message to the MME, indicating a handover success. The
MME disconnects the call.
Troubleshooting
Run MOD GTPPE with SRVCC PS to CS Complete Notification contains a cause value
indicating IST failure selected for GTP peer entity capability list. This setting enables the
eMSC server to send an SRVCC PS TO CS COMPLETE NOTIFICATION message
containing a failure cause to the MME, indicating that the IST flow fails.
2.1.6 Media Negotiation Fails Because the Clock Rate of the Codec
Used by the Call Is Different from the RFC2833 Clock Rate
Basic Information
Involved NE: MSOFTX3000
Involved version: MSOFTX3000 V200R010C20SPC100
Applicable scope: global
Trouble ticket number:
Troubleshooting engineer:
Defect Details
Symptom
The clock rate of the codec used by the call is different from the RFC2833 clock rate.
Therefore, media negotiation fails.
Probability of Occurrence
The problem occurs when the following condition is met.
Condition
The clock rate of the codec used by the call is different from the RFC2833 clock rate.
Cause Analysis
The clock rate of the codec used by the call is different from the RFC2833 clock rate. The
peer device determines that RFC2833 is not supported upon receiving the SDP information.
Therefore, media negotiation fails.
Troubleshooting
Select Sending the telephone-event codec after normalization for Extra software
parameter 5 of service control, and set bit 5 of P1509 to 0.
Parameter Description
maxptime determines whether maxptime is included when AMR-WB is preferentially used as
the codec.
If Sending the telephone-event codec after normalization is selected, the maxptime
parameter is carried over the Mc interface and Nc interface (SIP interface) when AMR-
WB is preferentially used as the codec. The value of maxptime is set to the value of
Maxptime defined by running MOD SIPTG.
If Sending the telephone-event codec after normalization is cleared, the maxptime
parameter is not carried over the Mc interface and Nc interface (SIP interface) when
AMR-WB is preferentially used as the codec.
Defect Details
Symptom
Two more TransCoders are detected than expected, and voice quality deteriorates.
Probability of Occurrence
This issue will occur when the following conditions are met.
Condition
1. A 3G subscriber calls a 4G subscriber.
2. Support transmission of maxptime for AMR-WB over SIP/Mc interface is selected for
Extra software parameter 5 of service control.
Cause Analysis
When a 3G subscriber calls a 4G subscriber, the maxptime parameter values in the media
negotiation result are inconsistent. Therefore, two more TransCoders are required for the
UMG, and voice quality deteriorates.
Troubleshooting
Clear Support transmission of maxptime for AMR-WB over SIP/Mc interface for Extra
software parameter 5 of service control.
Parameter Description
Support transmission of maxptime for AMR-WB over SIP/Mc interface determines
whether maxptime is included when AMR-WB is preferentially used as the codec.
If Support transmission of maxptime for AMR-WB over SIP/Mc interface is
selected, the maxptime parameter is carried over the Mc and Nc interfaces (SIP
interface) when AMR-WB is preferentially used as the codec.
If Support transmission of maxptime for AMR-WB over SIP/Mc interface is cleared,
the maxptime parameter is not carried over the Mc and Nc interfaces (SIP interface)
when AMR-WB is preferentially used as the codec.
Defect Details
Symptom
VoLTE subscriber A calls VoLTE subscriber B who has subscribed to the CRBT service. An
alerting SRVCC handover occurs during announcement playback. The session timer
negotiation fails, and the session fails.
Probability of Occurrence
This issue will occur when the following condition is met.
Condition
The session timer is negotiated in non-stable state.
Cause Analysis
VoLTE subscriber A calls VoLTE subscriber B who has subscribed to the CRBT service. An
alerting SRVCC handover occurs during announcement playback. When the eMSC server
sends an INVITE message to the ATCF to establish a bearer, the ATS sends an UPDATE
message to the eMSC server through the ATCF because the INVITE message carries the
CRBT media information. The UPDATE message contains the session-timer parameter. The
negotiation fails, and the session fails.
Troubleshooting
Set bit 3 of P1523 to 0.
Symptom UE_A and UE_B are both VoLTE subscribers. UE_B resides in an area
with poor network coverage. UE_A initiates a call to UE_B, and UE_B
answers the paging after UE_A releases the call. After UE_B answers the
call, no tone is played to UE_B.
Trouble N/A
Ticket
Number
Root Cause For this call, the calling number is +853668xxxxx and the called number is
+853663xxxxx.
The details about the first call failure are as follows:
At 13:10:23, an IMS domain is selected for the call and an INVITE
message is sent to UE_B over the IMS domain.
CANCEL message to cancel the first call at 13:10:43, UE_A does not
return an ACK message. The Call-ID in the INVITE message for the
second call (sent at 13:11:10) is
asbc20134s22991bb1or03rs87911b9s0pr8@10.106.128.7, which is the
same as that carried in the INVITE message for the first call (sent at
13:10:23). The same Call-ID means that the INVITE message for the
second call is a retransmitted INVITE message.
Involved Version
VoLTE V500R005C00
Solution
Workarounds:
Change the duration of the transaction timer on the SBC to 6 seconds.
It is recommended that the duration of the transaction timer on the SBC plus 3 seconds is less than the
duration of the CS retry timer on the SCC AS.
INITREQTM Timeout interval for initial This parameter specifies the timeout
requests(s) interval for unsolicited initial requests
(OPTIONS, MESSAGE, SUBSCRIBE,
REFER, PUBLISH, and INVITE) sent
to the access network.
Value range: 0-32
Default value: 0
Preventive measures:
When receiving a CANCEL message from the core network, the terminating SBC stops
sending an INVITE message to the access network. This measure is planned to be
implemented in VoLTE V500R005C10.
Symptom UE_A (a VoLTE subscriber) initiates a call to UE_B. After the call is
connected, UE_A initiates an eSRVCC handover. Then UE_A places the
call with UE_B on hold and initiates a call to UE_C (a fixed-line
subscriber). The call to UE_C fails, and an announcement is played, stating
that the dialed number is invalid. (The call is successful if the called party
is a CSFB or VoLTE subscriber.)
Trouble N/A
Ticket
Number
Root Cause After the eSRVCC handover, UE_A is connected to the eMSC. The eMSC
sends a MAP UPDATE LOCATION REQ message to the convergent
HLR/HSS for a location update. In this case, if UE_A initiates a new call,
the call request is processed by the eMSC.
The following figure shows the location update flow triggered by the
eMSC:
When UE_A initiates a call to UE_C by dialing UE_C's number alone, the
VMSC server has not initiated a location update and therefore does not
store UE_C's subscriber data. As a result, the VMSC server does not prefix
UE_C's number with the local area code. Instead, it transparently transmits
the call request to the eMSC.
The following figure shows the call request transparently transmitted from
the VMSC server to the eMSC:
The eMSC, which processes all calls in the entire province, does not add an
area code to UE_C's number either. The eMSC forwards the call request to
the CMN by sending an IAM message.
The CMN detects that the called number is not prefixed with an area code
and sends an REL message carrying the cause value unassigned-number to
release the call.
associate the ID of the eMSC server and therefore cannot identify whether
a call is a local or toll call.
Condition An FMC network is deployed.
An IDP message is sent to trigger an O-CSI service for a VoLTE
subscriber.
The O-CSI and SMS services have been subscribed to for the subscriber
by running ADD MSR or MOD MSR.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
MSOFTX3000 V200R010C20
Solution
Workarounds:
N/A
Preventive measures:
It is update to the carrier whether a patch needs to be developed to enable the eMSC server to
add an area code to a dialed number or whether end users are required to dial an area code
before a fixed-line number.
2.2.3 Triggering the MCN Service Fails When the HSS Does Not
Block an IMPU in IMSI Format
Involved NE: HSS9860
Applicable Scope: global
Troubleshooting Engineer:
Defect Details
Symptom UE_A is a VoLTE subscriber and has subscribed to the Miss Call Notify
(MCN) service. After UE_A enables the airplane mode, UE_B initiates a
call to UE_A and receives an announcement played by the MCN service
platform. After UE_A disables the airplane mode and accesses the VoLTE
network, no short message is sent to UE_A to indicate the missed call.
Trouble N/A
Ticket
Number
Root Cause Check the messages traced on the ATS. When UE_A is called, the ATS
receives an INVITE message and then a 480 message.
The INVITE message carries the History-Info header field, which is set to
the original called number, an IMPU in IMSI format. The MGCF converts
the INVITE message to an IAM message and sends the IAM message to
the MCN service platform. The MCN service platform does not store the
mapping between the IMSI and MSISDN. As a result, the MCN service
platform does not know to which number it should send a short message.
Why does the ATS include an IMPU in IMSI format into the INVITE
message?
The traced messages show that the HSS does not block the IMPU in IMSI
format. In the SAA message sent over the Cx interface, the
BarringIndication field is set to 0, indicating that the blocking function is
disabled.
After the subscription data on the HSS is modified by blocking the IMPU
in IMSI format, the ATS includes the original called number in the correct
format into the INVITE message, and UE_A successfully receives a short
message indicating the missed call.
The root cause is as follows: The HSS does not block the IMPU in IMSI
format. Consequently, the ATS sends this IMPU to the MCN service
platform, and the MCN service platform cannot identify the IMPU and
does not send a short message to indicate the missed call.
Condition The HSS does not block IMPUs in IMSI format.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
HSS9860 V900R008C50
Solution
Workarounds:
N/A
Preventive measures:
Modify the subscription data on the HSS by blocking IMPUs in IMSI format.
Symptom A conference call is established for UE_A, UE_B, and UE_C, where UE_A
is the chairperson. UE_A forces UE_B to leave the conference, initiates a
new call to UE_B, and then merges the new call with the previous one. A
message is displayed, indicating that the merging fails. The call is released,
and UE_A starts to search for signals and register with the network. (This
issue occurs when UE_A uses an iPhone 6. It does not occur if UE_A uses
a Mate 8.)
Trouble N/A
Ticket
Number
Root Cause At 14:59:53, a conference call is established. Two REFER messages are
sent to invite UE_B and UE_C to the conference.
At 15:00:19, UE_A initiates a new call to UE_B and places the conference
call on hold.
At 15:00:31, UE_A merges the two calls. However, an INVITE message
used to place UE_C on hold is sent, but a REFER message used to invite
UE_C to the new conference is not sent.
When the chairperson who uses an iPhone does not send a REFER message
to invite a subscriber to a conference but sends an INVITE message to
place the subscriber on hold, no 4G signals are displayed on the iPhone.
The traced messages on the SBC show that the bearer of the iPhone is
released, causing the ongoing calls to fail.
When the chairperson uses a Mate 8, a REFER message is sent to invite a
subscriber to a conference.
Condition An iPhone subscriber forces a subscriber to leave a conference, invites the
subscriber again, and merges the new call with the previous one.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
iPhone
Solution
Workarounds:
N/A
Preventive measures:
This issue occurs because the iPhone does not send a REFER message when inviting a
subscriber to a conference, which is not protocol complaint. The iPhone must be rectified to
resolve the issue.
Defect Details
Symptom UE_A and UE_B are on a voice call and then both are handed over to a 2G
network. UE_C initiates a call to UE_A. UE_A places the call with UE_B
on hold and answers the call from UE_C. The call is connected for about 5
seconds and is then automatically released.
Trouble N/A
Ticket
Number
Root Cause After the call with UE_B is connected, UE_A initiates an eSRVCC
handover. After UE_A is handed over to a 2G network, UE_C initiates a
call to UE_A. When UE_A answers the call, a 200 message is sent to the
BGCF through the MGCF. The MGCF does not receive an ACK message
and retransmits the 200 message for another four times (lasting for 5
seconds). The MGCF does not receive any ACK message in response to the
retransmitted 200 message and therefore sends a BYE message.
After the ATS receives the 200 message, the ATS sends a UDR message to
the HSS to query UE_A's location information (at 17:02:39). Five seconds
later (at 17:02:44), the HSS returns a UDA message.
The HSS sends a PSI message to the eMSC to obtain UE_A's location
information and the eMSC responds after 5 seconds.
Consequently, the HSS returns the information to the ATS 5 seconds after
receiving the UDR message. The call on the MGCF times out and is
therefore released.
Involved Version
MSOFTX3000 V200R010C20
Solution
Workarounds:
Change the duration of the timer on the eMSC to 3 seconds.
MOD TIMER: MPID=PID223, TMRIDX=0, TMRSEQ=20, TMRVAL=3;
Preventive measures:
A patch will be released to resolve the issue.
Symptom UE_A and UE_C are both VoLTE subscribers. When UE_A is on a call
with UE_B, an eSRVCC handover is triggered. Then UE_A initiates a call
to UE_C. UE_C is not alerted when an IMS domain is selected as the
terminating access network. After a CSFB is triggered, the call to UE_C is
connected.
Trouble N/A
Ticket
Number
Root Cause The networking is as follows: eMSC -------- STP -------- Anchor AS
After UE_A is handed over to a 2G network, UE_A initiates a location
update and its call is processed by the eMSC.
The eMSC queries the T-CSI from the HSS and sends a message to the
anchor AS through the STP to obtain an anchoring prefix. The anchor AS
returns an anchoring prefix but the eMSC fails to receive it.
This is because the STP does not forward the CONNECT message sent
from the anchor AS to the eMSC.
The following figure shows the message sent by the eMSC to obtain an
anchoring prefix:
The following figure shows that the message sent by the anchor AS carries
an anchoring prefix (the message does not reach the eMSC). This message
can be traced by creating an SCCP-layer GT tracing task on the eMSC and
anchor AS.
The following figure shows that the eMSC server does not receive the
CONNECT message at the SCCP layer:
The eMSC does not receive the anchoring prefix. After the relevant timer
expires, the eMSC triggers the procedure to obtain UE_C's CSRN. After
obtaining the CSRN, the eMSC routes the call request to the CMN and
connects the call over a CS domain. As a result, UE_C falls back to a 2G
network.
The STP does not forward the CONNECT message to the eMSC, because
the eMSC returns an error.
Condition The CAP subsystem of the eMSC is not configured.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
MSOFTX3000 V200R010C20
Solution
Workarounds:
N/A
Preventive measures:
Add the CAP subsystem for the eMSC.
ADD SCCPSSN: SSNNM="XXX", NI=NAT, SSN=CAP, SPC="XXX", OPC="XXX",
RELSSN1=UNDEF, RELSSN2=UNDEF, RELSSN3=UNDEF, RELSSN4=UNDEF,
RELSSN5=UNDEF, INCGT=YES, MOG="PUBLIC";
Symptom UE_A and UE_B are both VoLTE subscribers. UE_A resides on an LTE
network, and UE_B resides on a 2G network. UE_B has subscribed to the
Call Forwarding Busy (CFB) service, with the forwarded-to party set to
UE_C.
When UE_B is engaged in another call, a call from UE_A to UE_B fails to
be forwarded. Specifically, no ring back tone is displayed. After a period of
time, the call is automatically released or an announcement is played,
stating that the called party is powered off.
Trouble N/A
Ticket
Number
Root Cause The networking is as follows: VMSC server (Huawei) --- MGCF (ZTE) ---
IMS (Huawei)
Messages from the IMS domain show that: When a CS domain is selected
as the terminating access domain for the call, the CSCF receives a 480
message from the MGCF, which then forwards the message to the ATS.
The ATS triggers the CFB service only after receiving a 486 message.
Therefore, the CFB service is not triggered when the ATS receives the 480
message.
Messages from the VMSC server show that: UE_B initiates a call to a
special service number before receiving the call from UE_A. The MGCF
converts the INVITE message from the IMS network to an IAM message
and sends the IAM message to the VMSC server. The VMSC server
responds with an ACM message.
The ACM message does not carry the BUSY indicator, because the ACM
message sent from the VMSC server to the ACM does not carry a cause
value. Therefore, the MGCF converts the ACM message to a 480 message
and sends the 480 message to the ATS.
Involved Version
MSOFTX3000 V200R010C20
Solution
Workarounds:
N/A
Preventive measures:
Run MOD OFC to select ACM With Cause for Office Param so that ACM messages sent
from the VMSC server carry a cause value.
Symptom The call end time recorded in a final call detail record (CDR) is more than
30 seconds later than the actual call end time.
Traced messages on the SmartCare show that at 01:39:45, a BYE
message is sent to the originating ATS. At 01:39:48, the originating ATS
receives a new call (with the same calling and called parties). The
originating ATS sends a BYE message to the terminating network to
release the first call. In the final CDR generated for the first call, the call
end time is 01:40:14.
Trouble Ticket N/A
Number
Root Cause The BYE message sent at 01:39:45 carries the Reason header field, with
the cause value set to 503. The ATS determines that the BYE message is
caused by bearer release.
Reason:
SIP;cause=503;text="03077.08574.A.005.404.228.0.0.00060.00000000
Bearer Released"
Therefore, the ATS starts the bearer release timer with the duration set to
8 seconds. This timer enables the ATS to release the call and generate an
ACR [Stop] message upon the timer expiry.
The ATS receives the new call 3 seconds after it starts the timer. Because
the ATS is configured to check active calls of a subscriber when a new
call is addressed to the subscriber, the ATS releases the first call without
waiting for the timer expiry. However, the ATS does not send an ACR
[Stop] message when it releases the call.
Instead, the ATS sends an ACR [Stop] message after the transaction timer
(with the duration set to 34 seconds) expires. In this message, the call end
time is the time when the message is sent minus 8 seconds.
Involved Version
ATS9900 V100R008C20SPC100
Solution
Workarounds:
Run MOD BCCFG to deselect CHKWHENMO(Check current call during new MO call
setup) and CHKWHENMT(Check current call during new MT call setup) for Check
current call during new call setup. The configuration enables the ATS not to check active
calls of a subscriber when a new call is addressed to the subscriber.
Impact of the workaround: The ATS will send a 486 message to reject the second call.
Consequently, the call completion rate slightly decreases.
Preventive measures:
Optimize the function provided by Check current call during new call setup. In the case of
bearer release, if the ATS needs to release the first call when receiving a new call request, the
ATS sends an ACR [Stop] message immediately. This optimization ensures the correct call
end time recorded in final CDRs.
This measure will be resolved in the ATS9900 V100R008C20SPH106 patch.
Symptom After some subscribers are migrated from HSS1 to HSS2, the measurement
result of the measurement entity Diameter Success But Data Not Exist in
the measurement unit ATS SH Interface Measurement sharply increases.
Trouble N/A
Ticket
Number
Root Cause The ATS is connected to the HSS through the DRA.
Obtaining location information about migrated subscribers over the Sh
interface fails. The cause is as follows:
The ATS uses MSISDNs to obtain location information. However, the DRA
is configured with routing data for these subscribers' IMSIs, but not for
their MSISDNs. Consequently, UDR messages used to obtain the location
information are sent to HSS1, causing the failure in obtaining the location
information.
Involved Version
ATS9900 V200R011C10SPC100
Solution
Workarounds:
N/A
Preventive measures:
Configure routing data for MSISDNs on the DRA, with the destination pointed to the HSS to
which subscribers are migrated.
2.2.10 No Ring Back Tone Is Played After the ATS Triggers the
CFNRY Service
Involved NE: ATS9900
Applicable Scope: global
Troubleshooting Engineer: Wang Linlin (ID: 00284077)
Defect Details
UE_C returns a 180 message that carries an SDP body. The SBC adds the
P-Early-Media header field (with the value set to gated) to the 180
message and sends the message to ATS_C. ATS_C transparently transmits
the 180 message to ATS_B, and ATS_B converts the 180 message to an
UPDATE message for media renegotiation. The 180 message disappears,
and no device plays a ring back tone during this process.
Condition After media negotiation is complete, a 180 message carrying an SDP body
is returned.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
ATS9900 V100R008C10SPC100 or V100R008C20SPC100
Solution
Workarounds:
N/A
Preventive measures:
If the 180 message does not carry the P-Early-Media header field or carries the P-Early-
Media header field with an invalid value, set P2323 to 1:
MOD SFP: SPID=2323, VAL=1;
If the 180 message does not carry Require:precondition, set P2323 to 2:
MOD SFP: SPID=2323, VAL=2;
Symptom After subscribers whose data is stored on NSN HSS have subscribed to
VoLTE services, some calls addressed to them fail.
Trouble N/A
Ticket
Number
Root Cause Messages traced on the SEQ show that the IMS registration status obtained
by the SCC AS from the HSS is 2, indicating that the subscriber is not
registered with the IMS domain. After the SCC AS downloads the
subscriber data, it uses the CS domain as the terminating access domain
and obtains a CSRN from the HSS.
After the SCC AS sends a UDR message to obtain the CSRN (at 07:55:30),
the HSS does not return a UDA message. The relevant timer expires on the
SCC AS (at 07:55:38).
The message traced on the SCC AS show that the SCC AS, after the 8-
second timer expires, returns a 480 message.
The HSS obtains the CSRN from the CS network. Due to a software defect,
the HSS does not return the CSRN to the SCC AS, causing the call failure.
Condition NSN HSS does not return a CSRN to the SCC AS.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
Solution
Workarounds:
N/A
Preventive measures:
NSN HSS must be rectified to resolve the issue.
Symptom A fiber is disconnected, adversely affecting VoLTE services. After the fiber
is reconnected, the eSRVCC handover success rate decreases from 93% to
88%.
Trouble 6303633
Ticket
Number
Root Cause 5. SIP messages exchanged between the ATCF and eMSC are traced on
the SBC. The decrease in the eSRVCC handover success rate is as
follows: The ATCF receives an INVITE message from the eMSC for an
eSRVCC handover of a subscriber. Because the subscriber is not
registered with the ATCF, the ATCF returns a 404 message, in which the
Warning header field is set to Init Invite from EMSC Not Found
Former Call. The handover fails. In a word, the INVITE message used
for an eSRVCC handover is sent to an incorrect ATCF.
6. During the fiber disconnection, ALM-10828 High Rate of SIP Request
Retransmission is generated on two CSCFs. The alarm is manually
cleared, without following the instructions provided in the online help.
Consequently, a small proportion of subscribers is registered with two
ATSs simultaneously, causing the decrease in the eSRVCC handover
success rate.
--------------------------------------------------------------------
The alarm details are as follows:
At 20:04:48 on June 10, ALM-10828 High Rate of SIP Request
Though the alarms are cleared, the faults are not rectified. As a result,
REGISTER messages are not sent to the S-CSCF at the other site through
the I-CSCF. Consequently, some subscribers are registered with both ATSs,
causing the decrease in the eSRVCC handover success rate.
INVITE message to the SBC at the RY site for the eSRVCC handover.
However, the call to be handed over is not at the RY site. Therefore, the
SBC sends a 404 message to reject the request.
Condition On a VoLTE network, the S-CSCF preferentially selects the local ATS.
Alternatively, the following situation occurs: After a subscriber registers
with the ATS, the IP network between the S-CSCF and ATS is faulty.
Then the subscriber registers with another ATS, and the IP network is
restored. Finally, the subscriber registers with the first ATS.
ALM-10828 High Rate of SIP Request Retransmission is generated on
the CSCFs at both sites, and the alarm is manually cleared, rather than
by following the instructions provided in the online help.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
CSC3300 V100R011C10SPC100
Solution
Preventive measures:
Run RCV SIPPEER on the CSCFs at both sites to clear the alarm.
Symptom CPU overload alarms are generated for USRSU boards on two DRAs.
Trouble 6813188
Ticket
Number
Root Cause The issue is as follows:
At 00:43, subscriber data is removed on the UGW. UEs initiate a large
number of PDN connection and disconnection events within a short period
of time. The number of Gx interface messages between the P-GW and
DRA sharply increases, causing CPU overload alarms on the DRA.
The details are as follows:
11. CPU overload is caused by the burst of CCR-I and CCR-T message sent
from the P-GW.
12. PS CDRs obtained from the SEQ database show that the burst of CCR-I
and CCR-T messages occurs after the removal of subscriber data. The
UEs initiate a large number of PDN connection requests in a short
period of time. After the connections are established, the UEs initiate
PDN disconnection requests, causing the increase of the Gx interface
messages.
13. From 00:45 to 00:55, a single UE initiates 4500 PDN connection and
disconnection requests at most. Such a UE is a low-end smartphone.
14. No IMS registration requests are initiated during the period of PDN
connection and disconnection. No message burst occurs on the SBC,
CSCF, and HSS, and the number of initial registration requests, re-
registration requests, and deregistration requests, and the registration
success rate remain stable.
Condition The IMS APN is deactivated on the UGW.
Low-end VoLTE UEs are used.
Probability This issue may occur when the preceding conditions are met.
of
Occurrence
Involved Version
SPS V300R007C10SPC200
UGW9811 V900R010C05SPC300
USN9810 V900R012C05SPC300
Solution
Workaround:
Enable the S1 signaling suppression on the USN (MME). To do so, perform the following
operations:
Step 1 Enable the license used for signaling suppression.
SET LICCTRL: PN="82205492", SWITCH=ON;
----End
Preventive measures:
The abnormal behavior of these low-end UEs is uncontrollable. Carriers need to work
together on resolving this issue.
Symptom During the implementation of the IN SMS service, when the MESSAGE
message from the MO side and the P-Access-Network-Information header
field of the registration message do not contain the network-provided
parameter, the ATS9900 does not support use of the location information IE
of the IDP message to carry ECGI information.
Trouble N/A
Ticket
Number
Root Cause In the preceding scenario, the ATS9900 does not support use of the location
information IE of the IDP message to carry ECGI information.
Condition FMC networks are deployed.
An O-CSI IDP message is triggered by a VoLTE subscriber.
The O-CSI and SMS services have been enabled for the subscriber by
running ADD MSR or MOD MSR.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
ATS9900 V100R008C20SPC100
Solution
Workarounds
N/A
Preventive Measures
Install the ATS9900 V100R008C20SPH102 patch. After the installation:
The MML configuration is modified by running MOD SMSCTL:
SMSPARA=SM_SUPPORT_E-CGI, VAL=1, ECGIRM=HSS;.
Software parameter 2080 is used. When software parameter 2080 is set to 1, the
ATS9900 obtains ECGI information from the HSS and includes it in the location
information IE of the IDP message.
Software parameter 2081 is used. When software parameter 2081 is set to 1, the
ATS9900 does not include the ECGI IE in the message sent to the SMSC.
Symptom When the Privacy parameter value length of the History-Info header field
of the INVITE message received by the ATS9900 is 4 or a multiple of 4,
the ATS9900 converts the History-Info header field to a Diversion header
field. However, the Privacy parameter in the Diversion header field is
displayed as garbled characters, causing a failure in triggering the call
forwarding service.
Trouble N/A
Ticket
Number
Root Cause The ATS9900 encounters an internal defect.
Condition FMC networks are deployed.
A call forwarding service has been enabled for the subscriber by running
ADD MSR or MOD MSR.
SFPARA has been set to SEND_DIVERSION-1 by running MOD
SIPCFG on the ATS9900.
The Privacy parameter value of the History-Info header field of the
INVITE message received by the ATS9900 is none or user.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
ATS9900 V100R008C20SPC100
Solution
Workarounds
N/A
Preventive Measures
Install the ATS9900 V100R008C20SPH102 patch.
Symptom When the terminating SCC AS receives a 503 message (indicating bearer
loss) during resource reservation, it triggers CS Retry. However, after the
call is connected, the calling and called parties cannot talk with each other.
Trouble N/A
Ticket
Number
Root Cause When the terminating SCC AS triggers CS Retry, it receives an UPDATE
message from the originating side and returns a 200 (to UPDATE) message
in which the media port is 0. The calling UE does not support processing of
media information whose media port is 0 before the call is connected.
Consequently, after the call is connected, media information cannot be
updated and the calling and called parties cannot talk with each other.
Condition FMC networks are deployed.
CS Retry Switch has been set to ON(ON), CS Retry Switch After 183
has been set to YES(YES), and CS Retry Trigger Code After 183 has
been set to SIP503(SIP STATUS CODE 503 SERVICE
UNAVAILABLE) by running MOD CSRETRYCFG on the
terminating SCC AS.
The terminating SCC AS receives a 503 message (indicating bearer loss)
during resource reservation. When it triggers CS Retry, it receives an
UPDATE message from the originating side.
The calling UE does not support processing of media information in
which the media port is 0 before the call is connected.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
All versions of the ATS9900
Solution
Workarounds
N/A
Preventive Measures
Install the ATS9900 V100R008C20SPH102 patch.
After the installation, software parameter 3396 is used to determine whether the ATS9900 sets
the media port to 0 or set the media direction to inactive for the 200 (to UPDATE) message
returned to the calling UE when the following conditions are met:
The terminating SCC AS receives a 503 message (indicating bearer loss) during resource
reservation. When it triggers CS Retry, it receives an UPDATE message from the
originating side.
The terminating MMTel AS fails to initiate a call as resource reservation is incomplete.
Then, it receives the UPDATE message from the originating side when playing an
announcement to the originating side.
Involved Version
All versions of the ATS9900
Solution
Workarounds
N/A
Preventive Measures
Install the ATS9900 V100R008C20SPH102 patch.
Symptom When a conference service party creates a conference, the Contact header
field of the NOTIFY message sent by the ATS9900 does not carry the
conference URI. Consequently, the conference service party cannot obtain
the conference URI to invite new subscribers to the conference.
Trouble N/A
Ticket
Number
Root Cause The ATS9900 encounters an internal defect.
Condition FMC networks are deployed.
The CSCF address in the Route header field of the INVITE message used
for creating a conference is in domain name format.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
All versions of the ATS9900
Solution
Workarounds
N/A
Preventive Measures
Install the ATS9900 V100R008C20SPH102 patch.
After the installation, software parameter 2037 is used to determine whether the Contact
header field of the NOTIFY message sent by the ATS9900 carries the Conference URI and
isFocus parameters during creation of a conference.
Symptom Call permitted with insufficient bandwidth has been set to Y(Yes) by
running ADD BCPLC for the called UE's SIPAN or PBX-type ISIPTG.
When required bandwidth resources in the INVITE message sent by the
core side are insufficient, the SE2900 returns a 503 message, not a 488
message returned by the SE2600.
Trouble N/A
Ticket
Number
Root Cause When required bandwidth resources in the INVITE message sent by the
core side are insufficient, the SE2900 returns a 503 message rather than
determining whether Call permitted with insufficient bandwidth is set to
Y(Yes).
Condition Call permitted with insufficient bandwidth has been set to Y(Yes) by
running ADD BCPLC for the called UE's SIPAN or PBX-type ISIPTG.
The CAC bandwidth restriction function has been enabled.
Required bandwidth resources in the INVITE message sent by the core
side are insufficient.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
All versions of the SE2900
Solution
Workarounds
N/A
Preventive Measures
Install the SE2900 V300R002C00SPH216 patch.
When required bandwidth resources in the INVITE message sent by the core side are
insufficient, the SE2900 returns a 488 message if finding that Call permitted with
insufficient bandwidth is set to Y(Yes). Otherwise, the SE2900 returns a 503 message.
Involved Version
All versions of the SE2900
Solution
Workarounds
N/A
Preventive Measures
Install the SE2900 V300R002C00SPH216 patch.
After the installation, a software parameter is used to enable the SE2900 to not perform media
latching when the media bypass status is changed.
2.3.8 NOTIFY and BYE Messages That Traverse the SE2900 Arrive
Out of Order
Involved NE: SBC
Symptom The NOTIFY and BYE messages that traverse the SE2900 arrive out of
order.
Trouble N/A
Ticket
Number
Root Cause The SE2900 first receives a NOTFIY message and then a BYE message
less than 10 ms later. As the NOTIFY message is typically outside the
dialog and the BYE message is inside the dialog, these two messages are
placed in queues of different priorities. The SE2900 preferentially
processes the BYE message and then the NOTIFY message as the BYE
message queue has a higher priority than the NOTIFY message queue.
Consequently, the upper layer first receives the BYE message and then the
NOTIFY message.
Condition The call transfer service is being implemented.
The interval between the time when the SE2900 receives a NOTIFY
message and the time when the SE2900 receives a BYE message is less
than 10 ms.
Probability This issue may occur when the preceding conditions are met.
of
Occurrence
Involved Version
All versions of the SE2900
Solution
Workarounds
N/A
Preventive Measures
Install the SE2900 V300R002C00SPH216 patch.
After the installation, a software parameter is used to place an NOTIFY message in the in-
dialog message queue when the Event header field of the NOTIFY message contains the
Refer field.
Troubleshooting: N/A
Defect Details
Involved Version
All versions of the SE2900
Solution
Workarounds
N/A
Preventive Measures
Install the SE2900 V300R002C00SPH216 patch.
Symptom When the MRFC requests the MCU to establish a TCP link, the MCU
returns a response after 40 ms. Once the MRFC receives the response, it
disconnects the socket connection, resulting in a failure in establishing the
TCP link.
Trouble N/A
Ticket
Number
Root Cause The duration for waiting for a TCP link establishment response has been set
to 40 ms. If a TCP link establishment response does not arrive within 40
ms, the MRFC determines that the TCP link is faulty and therefore
disconnects the socket connection automatically.
Condition The latency for the CSCF to establish TCP links with other NEs exceeds 40
ms.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
All versions of the CSC3300
Solution
Workarounds
N/A
Preventive Measures
Install the CSC3300 V100R011C20SPH102 patch.
After the installation, the duration for waiting for a TCP link establishment response is
changed to 2s and TCP links with a latency of less than 2s can be established.
Involved Version
ATS9900 V100R008C10SPC100
Solution
Workarounds
N/A
Preventive Measures
P3388 is added to determine how the ATS9900 sets the IMS-Visited-Network-Identifier AVP
in ACRs.
Install the ATS9900 V100R008C10SPH125 patch.
Involved Version
ATS9900 V100R008C10SPC100
Solution
Workarounds
N/A
Preventive Measures
The ATS9900 is enhanced to trigger CDIV services, including CFB, CFNRc, and CFNR,
when the preceding conditions are met.
Install the ATS9900 V100R008C10SPH125 patch.
2.4.3 Calling Party Cannot Hear the Local Ring Back Tone After
the Customized Ring Back Tone Fails to Be Played
Involved NE: ATS
Applicable Scope: global
Troubleshooting: N/A
Defect Details
Symptom Play the ring back tone at the MT side is set to NO(NO) by running
ADD LDNSET in the MML Command - ATS9900 window of the OMU
client. VoLTE subscriber B has subscribed to the Customized Ring Back
Tone Control and Trigger (CRBT) service but has not subscribed to the ring
back tone service. When subscriber A calls subscriber B, the CRBT service
is triggered. The customized ring back tone fails to be played, and
Involved Version
ATS9900 of all versions
Solution
Workarounds
N/A
Preventive Measures
The ATS9900 is enhanced to play the local ring back tone when Failure processing mode is
set to Customized processing by running MOD CRBTCTL.
Install the ATS9900 V100R008C10SPH125 patch.
Symptom The ATS9900 converts the History-Info header field in an INVITE message
to the Diversion header field before sending the INVITE message. The
value of Privacy in the Diversion header field is incorrect. Consequently,
CDIV service processing on the next-hop NE fails.
Trouble N/A
Ticket
Number
Root Cause The ATS9900 transparently transmits the Privacy parameter when
converting the History-Info header field to the Diversion header field.
Condition FMC networks are deployed.
P2329 is set to 0, and SEND_DIVERSION(Send Diversion) is selected
for Software parameter of service control by running MOD SIPCFG.
The ATS9900 converts the History-Info in an INVITE message to the
Diversion header field before sending the INVITE message to the next-
hop NE.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
ATS9900 of all versions
Solution
Workarounds
N/A
Preventive Measures
P3394 is added to determine whether the ATS9900 adaptively configures the Privacy
parameter complying with RFC7544 when converting the History-Info header field to the
Diversion header field.
Install the ATS9900 V100R008C10SPH125 patch.
Symptom In an original ACR [Interim] on the CCF, the time is the same between the
SIP-Request-Timestamp AVP and SIP-Response-Timestamp AVP.
However, the value of the SIP-Request-Timestamp-Fraction AVP is greater
than that of the SIP-Response-Timestamp-Fraction AVP. Consequently, an
extra long ACR is generated.
Trouble N/A
Ticket
Number
Involved Version
ATS9900 of all versions
Solution
Workarounds
N/A
Preventive Measures
Rectify the internal defect that caused this issue.
Install the ATS9900 V100R008C10SPH125 patch.
Symptom Subscriber A calls subscriber B, and the call is routed to the CS network. B
is alerted, and the CRBT service is triggered. The IMS domain plays a
customized ring back tone. During the announcement playback, B does not
answer the call, and the CFNRy service is triggered. The ATS9900 does not
stopping playing the customized ring back tone when receiving a 183
message that carries the P-Early-Media header field but does not carry the
SDP information. Subscriber A cannot hear subsequent other
announcements.
Trouble SR6234004
Ticket
Number
Root Cause The ATS9900 is not configured to stop playing the customized ring back
tone when receiving a 183 message that carries the P-Early-Media header
field but does not carry the SDP information.
Condition FMC networks are deployed.
The called party has subscribed to the CRBT service by running ADD
MSR or MOD MSR.
The call is routed to the CS network.
The CFNRy service is triggered for the called party in the CS domain.
The ATS9900 receives a 181 message and then a 183 message that
carries the P-Early-Media header field (set to sendrecv or sendonly) but
does not carry the SDP information.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
ATS9900 of all versions
Solution
Workarounds
N/A
Preventive Measures
P2084 is added to determine whether the ATS9900 stops playing a customized ring back tone
when receiving a 183 message that carries the P-Early-Media header field but does not carry
the SDP information.
Subscriber A calls subscriber B, and the call is routed to the CS network.
The CRBT service is triggered for subscriber B. The IMS domain plays a customized
ring back tone.
The CFNRy service is triggered for subscriber B in the CS domain. The ATS9900
receives a 183 message that carries the P-Early-Media header field (set to sendrecv or
sendonly) but does not carry the SDP information.
Install the ATS9900 V100R008C10SPH125 patch.
Symptom ALM-20051 Bill Pool OverLoad Alarm is generated for the ATS9900.
Trouble SR6382584
Ticket
Number
Root Cause The ATS9900 receives a large number of INVITE messages for media
renegotiation. After media renegotiation is complete, the ATS9900 delivers
ACR [Interim] messages. A large number of ACR [Interim] messages are
accumulated, and ALM-20051 Bill Pool OverLoad Alarm is generated.
Condition FMC networks are deployed.
The ATS9900 receives a large number of INVITE messages for media
renegotiation due to a network error.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
ATS9900 of all versions
Solution
Workarounds
N/A
Preventive Measures
P3391 is added to determine whether the ATS9900 sends ACR [Interim] messages based on
the value of ReInvite Bill Flag configured by running MOD RFPARAM after receiving an
INVITE message for media renegotiation.
Install the ATS9900 V100R008C10SPH125 patch.
Involved Version
SE2900 of all versions
Solution
Workarounds
N/A
Preventive Measures
In two-system networking, media forwarding does not trigger log printing.
Install the SE2900 V300R002C00SPH215 patch.
Involved Version
CSC3300 of all versions
Solution
Workarounds
N/A
Preventive Measures
The maintenance command processing module now uses the same method as the host to
calculate the message length.
Install the CSC3300 V100R011C20SPH101 patch.
Symptom At a certain site, calls to some subscribers may fail. The symptom is that
the calling party releases the call because no ring back tone is played, and
the called party is not alerted of the incoming call.
Trouble N/A
Ticket
Number
Root Cause A UE has registered with the Contact header field carrying the
transport=tcp parameter. When a call is addressed to the UE, the SE2900
uses TCP links to exchange messages with the UE. This may cause the call
to fail due to an internal defect of the SE2900. After links are aged and re-
established, the call can be restored. However, before link re-establishment,
the call fails.
Condition A call is initiated to a UE that has registered with the Contact header field
carrying the transport=tcp parameter.
Probability This issue may occur when the preceding condition is met.
of
Occurrence
Involved Version
SE2900 V300R001C30SPH100
Solution
Workarounds
1. Change the TCP client's link aging time of the SBC to 2 minutes.
Symptom In eSRVCC handover scenarios, when the SRVCC IWF sends a handover
INVITE message to the SE2900, the SE2900 returns a 404 response.
Trouble N/A
Ticket
Number
Root Cause When the Feature-caps header field of a 183 message sent by the called
party contains an SRVCC handover capability parameter that ends with a
comma (,) the SE2900 cannot recognize this parameter. Consequently, the
SE2900 cannot obtain the SRVCC handover capability carried by the called
party, resulting in a handover failure.
Condition In eSRVCC handover scenarios, the Feature-caps header field contains an
SRVCC handover capability parameter that ends with a comma (,).
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
SE2900 V300R002C00SPH200
Solution
Workarounds
N/A
Preventive Measures
Install the SE2900 V300R002C00SPH213 patch.
Symptom VoWiFi subscriber A calls subscriber B through WiFi access, and the call is
connected. During the call, A is first handed over to the LTE network.
Then, after an eSRVCC handover, A is handed over to the CS domain. A
initiates a re-registration in the ICS domain. When C calls A at this time,
the ATS9900 routes the call to the IMS domain through domain selection.
As A is unreachable in the IMS domain, the call between A and C fails.
Trouble SR6142398
Ticket
Number
Root Cause A first initiates a call in the IMS domain. Therefore, the IMPI obtained
during the re-registration is specific to the IMS domain. As A has already
registered with in the ICS domain, the IMPI has been replaced with the
IMPI specific to the ICS domain. This means that the ATS9900 cannot use
the IMS domain-specific IMPI to query the ESN, resulting in no update of
the domain selection information.
When a call is addressed to A, the ATS9900 routes the call to the IMS
domain through domain selection, causing the call to fail.
Condition This issue occurs only on FMC networks when both of the following
conditions are met:
The number of concurrent calls allowed for A is 2.
A first initiates a call in the IMS domain. After a handover, A re-registers
with the ICS domain and then receives a call.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
All versions of the ATS9900
Solution
Workarounds
N/A
Preventive Measures
Install the ATS9900 V100R008C10SPH123 patch.
Symptom A calls B and C. After the calls are connected, A creates a conference and
sends SUBSCRIBE message for a subscription to the conference. Then, A
invites B and C to the conference. At this time, an eSRVCC handover
occurs for A. When this handover fails, the conference information cannot
be re-established.
Trouble N/A
Ticket
Number
Root Cause When the ATS9900 is configured to support conference information re-
establishment (this function is achieved by running MOD SRVCCCFG
with SUPMR(Support conference information reestablishment)
selected for SRVCC Extension Parameter), the Contact header field is
constructed for the 200 response to the conference handover request. The
Contact header field contains the conference URI. In version 11.1, the
conference URI is obtained from the To header field in the SUBSCRIBE
message used for a subscription to conferences.
In this failure scenario, the To header field in the SUBSCRIBE message
carries the conference factory URI and user=phone, instead of the
conference URI (on the live network, the conference URI is carried by the
Request-URI.) If the To header field carries user=phone, the URI
information in the header field is converted into the tel URI format for
storage. However, when the ATS9900 constructs the Contact header field
for a 200 (to a handover request) response, it checks the URI type. If the
URI type is not SIP URI, the ATS9900 returns a failure message rather than
constructing the Contact header field. That is, the ATS9900 cannot returns a
200 (to a handover request), resulting in a failure in re-establishing
conference information.
Condition This issue occurs only on FMC networks when all of the following
conditions are met:
The ATS9900 has been configured to support conference information re-
establishment (this function is achieved by running MOD SRVCCCFG
with SUPMR(Support conference information reestablishment)
selected for SRVCC Extension Parameter).
The To header field in the SUBSCRIBE message used for a subscription
to conferences carries the conference factory URI, instead of the
conference URI.
The conference factory URI is a SIP URI with user=phone.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
ATS9900 V100R008C10SPH100
Solution
Workarounds
N/A
Preventive Measures
Install the ATS9900 V100R008C10SPH123 patch.
Symptom During a call, the S-CSCF receives an INVITE message from the AS and
returns a 503 message, in which the Warning header field carries "Server
Internal Error." After receiving the 503 message, the AS triggers CS Retry
and receives the same 503 message.
Trouble SR6104100
Ticket
Number
Root Cause A subscriber initiates a call and then immediately releases it. Consequently,
the S-CSCF cannot find the associated session after receiving the INVITE
message from the AS.
Condition A subscriber initiates a call and then immediately releases it.
The S-CSCF takes a long time to contact the AS. Before the S-CSCF
receives an INVITE message from the AS, it receives a CANCEL
message.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
All versions of the CSC3300
Solution
Workarounds
N/A
Preventive Measures
Enable the S-CSCF to returns a 481 message, not a 503 message. This prevents the AS from
accidentally triggering CS Retry.
Install the CSC3300 V100R010C10SPH219 patch.
Condition A VoLTE subscriber initiates a registration and receives a call at the same
time.
Before the S-CSCF receives an SAA (to SAR) message during the
registration, a call is initiated to the VOLTE subscriber. The SAA (for
the registration) message is returned before the SAA (for the call).
The UE initiates a subscription after a successful registration.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
All versions of the CSC3300
Solution
Workarounds
N/A
Preventive Measures
The internal system defect that caused this issue has been rectified.
Install the CSC3300 V100R010C10SPH219 patch.
Symptom During an intra-VoLTE call, the terminating S-CSCF returns a 500 message
in which the Warning header field carries "Server Internal Error" when
processing the initial INVITE message. The call fails to be established.
Trouble SR6000114
Ticket
Number
Root Cause During the call establishment, the called party is handed over or initiates a
deregistration. As a result, the subscriber data on the S-CSCF is deleted.
When S-CSCF fails to obtain the subscriber data, the call fails.
Condition The called party is deregistered before the S-CSCF sends an INVITE
message to the P-CSCF.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
All versions of the CSC3300
Solution
Workarounds
N/A
Preventive Measures
The S-CSCF now returns a 480 message, not a 500 message if it fails to query subscriber data.
Based on the 480 message, the AS can trigger CS Retry to connect the call.
To provide the preceding solution, install the CSC3300 V100R010C10SPH219 patch.
Symptom At a certain site, the eSRVCC handover success rate for high-speed railway
dedicated networks is very low, only about 60%.
Trouble N/A
Ticket
Number
Root Cause The information collected for the site shows that the handover failure cause
is "3 Handover /Relocation Failure with Target system". Based on the
failure cause, it is found that the failure is caused by the fact the eSRVCC
handover switch is not enabled on the BSC. Two switches are used on the
BSC side to control SRVCC handovers: SRVCC handover switch and inter-
RAT incoming handover switch. SRVCC handover is allowed only when
either of the two switches is enabled. As the SRVCC handover switch is
license-controlled, the SRVCC handover switch is disabled at the site. In
addition, the inter-RAT incoming handover switch is disabled at the site.
After either of the two switches is enabled, the eSRVCC handover success
rate for high-speed railway dedicated networks increases from 60% to 98%.
Condition Neither the SRVCC handover switch nor the inter-RAT incoming handover
switch is enabled.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
Symptom The session binding service has been enabled on the SPS to support routing
of IP-CAN session messages sent by the same subscriber through different
GGSNs to the same PCRF. However, tests show that the session binding
service does not work. The CCR message sent by a subscriber through
GGSN1 is routed to PCRF1, but the message sent by the same subscriber
through GGSN2 is routed to PCRF2 based on flexible routing rules, not
using the session binding service.
Trouble N/A
Ticket
Number
Root Cause 1. A subscriber initiates an IP-CAN session through GGSN1. GGSN1 sends
a CCR_I message to the SPS. The SPS routes the message to PCRF1 based
on flexible routing rules. On the SPS, the host name of PCRF1 is set to
pcrf1.
2. PCRF1 returns a CCA_I message in which the origin-host is
pcrf1.aaa.com. Therefore, when the SPS saves the session binding
information of the subscriber, it saves pcrf1.aaa.com as the host-name.
3. The SPS forwards the CCA-I message to GGSN1.
4. The subscriber initiates an IP-CAN session through GGSN2. GGSN2
sends a CCR_1 message to the SPS. At this time, the SPS queries session
binding data and changes the destination-host in the message to
pcrf1.aaa.com. However, as the host-name is configured on the SPS, the
SPS cannot route the message to PCRF1 based on pcrf1.aaa.com. Instead,
the SPS routes the message to PCRF2 based on flexible routing rules.
Involved Version
Solution
Workarounds
Preventive Measures
When PCRF1 returns a CCA message, it includes the correct origin-host (pcrf1) in the
message. Then, after session binding is performed for subsequent messages, they can be
directly routed to PCRF1 based on pcrf1.
2.5.10 Peer End Fails to Re-establish a Link with the SPS After the
SPS Disconnects the Link with the Peer End Due to the Failure in
Receiving the DWA Message
Involved NE: SPS
Applicable Scope: global
Troubleshooting: N/A
Defect Details
Symptom The SPS serves as the server but cannot receive the device watchdog
answer (DWA) message sent by the peer. Then, the link between the SPS
and the peer is disconnected and fails to be re-established.
Trouble N/A
Ticket
Number
Root Cause After the SPS sends a device watchdog request (DWR) message to the peer
end, it does not receive a DWA message. Then, the SPS disconnects the
link with the peer end. Due to an internal defect, the SPS accidently
releases the SCTP association. When the peer end attempts to establish a
link with the SPS, the SPS cannot process the init message from the peer
end, causing a failure in establishing the link.
Condition The SPS is configured with Diameter links and serves as the server.
The peer port number is not 0.
The SPS sends a DWR message to the peer end but does not receive a
DWA message. Then, the SPS disconnects the link with the peer end
and the peer end sends a link establishment request.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
All patch versions earlier than SPS V300R007C10SPH216
Solution
Workarounds
Run ACT DMLNK to activate Diameter links.
Preventive Measures
If the current version is SPS V300R007C10, upgrade it to SPS V300R007C10SPH216 or
later.
Symptom When SRVCC handovers fail for VoLTE UEs of Hutchison (Hong Kong),
the SBC returns a 404 message in which the Warning header field carries
"Random Message To ATCF Address".
Warning: 399 00000.00000.A.200.402.228.0.5.02062.00000000 "Random
Message To ATCF Address"
Trouble SR6302659
Ticket
Number
Root Cause 1. When a VoLTE UE initiates a network attach procedure, it does not
Involved Version
HSS9860 V900R009C00SPC200
Solution
Workarounds
1. Power off the VoLTE UE or enable the offline mode for the VoLTE UE.
2. Wait for one minute (VoLTE UE deregistration takes about 32 seconds; you are advised
to wait for one minute) and power on the VoLTE UE or disable the offline mode for the
VoLTE UE to send an initial registration and obtain the SRVCC capability from the HSS
while the ATS (SCC AS) is performing a third-party registration.
Preventive Measures
On the HSS, set bit 0 of the software parameter VoLTE Enhanced Feature Switch to 1 to
enable subscription to VoLTE SRVCC.
Trouble N/A
Ticket
Number
Root Cause On the access network side, the IP address type is IPv6. However, on the
core network side, the IP address type is IPv4. As a result, bandwidth
calculation during an eSRVCC handback is incorrect.
Condition IPv6 addresses are used on the access network side, and IPv4 addresses are
used on the core network side.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
SE2900 V300R001C20SPH100
Solution
Workarounds
N/A
Preventive Measures
Install the SE2900 V300R001C20SPH122 patch.
Symptom When an initial call between the calling and called parties is not set up and
the calling party sends an INVITE message to perform an eSRVCC
handover, the SE2900 returns a 404 message, stating that the called party
does not exist. However, the called party does exist.
Trouble N/A
Ticket
Number
Root Cause Conflict exists in the handover and call processes. The following figure
shows the detailed processes.
The SBC returns a 404 message, indicating that the called party does not
exist. However, the called number exists.
Condition After the SE2900 receives an INVITE message for an eSRVCC
handover, it determines that C-MSISDN/STN-SR matching fails.
After the SE2900 receives an INVITE message for an eSRVCC
handover, it determines that the original call to be handed over does not
exist.
After the SE2900 receives an INVITE message for an eSRVCC
handover, it determines that the 180, 183, and 200 messages of the
original call to be handed over are not received.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
SE2900 V300R001C20SPC100
Solution
Workarounds
N/A
Preventive Measures
Install the SE2900 V300R001C20SPH122 patch.
Symptom When a VoLTE UE initiates a video call, the SE2900 does not use the
bandwidth specified in the 'b=' line of SDP information carried in the UE-
initiated message, wasting wireless network bandwidth resources.
Trouble 5432868
Ticket
Number
Root Cause The SE2900 preferentially uses the configured service bandwidth rather
than the 'b=' line as the minimum bandwidth of the Rx interface.
Condition The configured service bandwidth is higher than the bandwidth in the 'b='
line.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
SE2900 V300R001C20SPC100
Solution
Workarounds
N/A
Preventive Measures
Install the SE2900 V300R001C20SPH119 patch.
2.6.4 VoLTE Calling Party Cannot Hear the Called Party After
Initiating an aSRVCC Handover
Involved NE: SBC
Applicable Scope: global
Troubleshooting: N/A
Defect Details
Symptom After a VoLTE subscriber, serving as the calling party, initiates an aSRVCC
handover, the calling party cannot hear the called party after the call is
connected.
Trouble 5732167
Ticket
Number
Root Cause During a call handover, PT changes on the originating and terminating
sides are not considered, which results in incorrect PT value delivery. (The
PT values carried in the INVITE message received by the SBC are 97 and
101. The PT values carried in the INVITE message forwarded by the SBC
are 96 and 97.)
On the media plane, the core network node will receive four PTs, including
the local voice PT, remote voice PT, local 2833 PT, and remote 2833 PT.
In handover failure scenarios, the four PT values are 97, 97, 97, and 101.
When the iMedia identifies the packet type based on the local PT = 97, the
iMedia process voice packets (whose PT is 97) based on local 2833
packets. As a result, voice packet parsing fails and are discarded, and the
calling party cannot hear the called party.
In handover success scenarios, the four PT values are 96, 97, 97, and 101.
In addition, the delivered PT conversion flag enables the HRU to change
the PT (97) of voice packets to 96. In this case, for iMedia, the voice PT is
96 and 2833 PT is 97, and the iMedia can correctly identify voice packets.
Condition The PT and mode-set values carried in the handover requests in the alerting
phase and the original call requests are inconsistent.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
SE2900 V300R001C20SPC100
Solution
Workarounds
N/A
Preventive Measures
Install the SE2900 V300R001C20SPH119 patch.
Symptom Subscriber A has two calls. The call between subscribers A and B is placed
on hold, and the call between subscribers A and C is active. Subscriber A
initiates a handover, and the call between A and C is first handed over.
During the handover, the Contact header field in the 200 message sent by
the ATS9900 carries the +g.3gpp.mid-call parameter. However, the peer
SRVCC IWF can parse only the +g.3gpp.mid-call parameter carried in the
Feature-Caps header field. As a result, +g.3gpp.mid-call parsing fails, and
the SRVCC IWF cannot initiate the handover request for the call between A
and B.
Trouble N/A
Ticket
Number
Root Cause As stipulated in 3GPP 24.237-B40, the +g.3gpp.mid-call parameter is
carried in the Contact header field of the 200 message. Currently, the ATS
supports only 3GPP 24.237-B40.
Condition This issue occurs only on FMC networks when both of the following
conditions are met:
Subscriber A has two calls. The call between subscribers A and B is
placed on hold, and the call between subscribers A and C is active.
Subscriber A initiates a handover.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
ATS9900 V100R006C10SPH200
Solution
Workarounds
N/A
Preventive Measures
Install the ATS9900 V100R006C10SPH222 patch.
The software parameter P2048 is added. When the software parameter is set to 1, the
+g.3gpp.mid-call parameter is carried in the Feature-Caps header field of the 200 message
sent by the ATS9900 for handover success.
subscriber B before receiving the SNA message from the HSS, the service
data are deleted during the new call processing. As a result, after the
ATS9900 receives a 200 message from the called party, service data query
fails, and the ATS9900 returns a 500 message.
Condition This issue occurs only on FMC networks when both of the following
conditions are met:
After the service data saving timer on the ATS9900 expires, the ATS9900
sends an SNR message to the HSS to cancel subscription.
Before the ATS9900 receives an SNA message from the HSS, the
ATS9900 receives a new call destined to the subscriber.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
ATS9900 V100R006C10SPH200
Solution
Workarounds
N/A
Preventive Measures
Install the ATS9900 V100R006C10SPH222 patch.
After the service data saving timer on the ATS9900 expires, the ATS9900 deletes service data
after it sends an SNR message to the ATS9900. After the ATS9900 receives a new call
destined to a subscriber, the ATS9900 downloads service data of the subscriber from the HSS
again.
Symptom An iPhone 6s plus terminal served by the SBC provided by ZTE initiates a
mid-call SRVCC handover for two calls. One call is placed on hold and the
other is active. However, the SCC AS does not send an REFER message.
As a result, handover of the second call fails.
Trouble 5950888
Ticket
Number
Root Cause When the iPhone 6s plus terminal served by the SBC provided by ZTE
sends an INVITE message for a mid-call SRVCC handover of two calls
(one is active and the other is placed on hold) to the SCC AS, the SCC AS
sends a BYE instead of an REFER message. As a result, handover of the
second call fails.
Involved Version
ATS9900 V100R006C10SPH200
Solution
Workarounds
N/A
Preventive Measures
Install the ATS9900 V100R006C10SPH222 patch.
The SCC AS function is enhanced to ensure that it can process the @ sign in the SDP body.
Symptom A VoLTE UE fails to register with the IMS network. The message tracing
result shows that the S-CSCF returns a 500 message to the second
REGISTER message after it sends a 401 message. The Warning header
field in the 500 message carries 399
0.0.S.260.5.115.255.255.5938.0.0.xx.xxx.com "Server Internal Error."
Trouble 4890663
Ticket
Number
Root Cause According to the user message tracing result on the CSC3300, after the S-
CSCF downloads subscriber data from the HSS through the SAR/SAA
process, the S-CSCF does not return a 200 (to REGISTER) message.
Instead, the S-CSCF sends another SAR message carrying
serverAssignmentType:administrativeDeregistration (8), instructing the
HSS to clear the registration state of the subscriber.
From the printed logs, the length of the compressed Contact header field
value is 306.
CscfCompContactParam SipSerialSipHdr fail, ulRet=[72b272c]
ulRealLen=[306]
However, the CSC3300 supports the maximum length of 255 characters for
the Contact header field value. If the Contact header field value in the
REGISTER message exceeds 255 characters and cannot be compressed to
less than 255 characters, registration fails. Currently, a maximum of 1023
characters can be compressed to 255 characters.
Condition The length of the Contact header field value exceeds 255 characters and
cannot be compressed to less than 255 characters.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
CSC3300 V100R010C10 or later (excluding V500 versions)
Solution
Workarounds
N/A
Preventive Measures
Compare the Contact header field in the REGISTER message with that in a normal
REGISTER message to check the parameters that are added. Run the following commands to
configure the data:
ADD SRVCAP: FEATURETYPE=FEATURENAMEANDVALUE,
FEATURENAME="+g.3gpp.iari-ref", FEATUREVALUE="urn%3Aurn-7%3A3gpp-
application.ims.iari.rcs", SERVICEID=ALL, COMPRESSFLAG=Y, RESERVED=0;
ADD SRVCAP: FEATURETYPE=FEATURENAMEANDVALUE,
FEATURENAME="+g.3gpp.iari-ref", FEATUREVALUE="urn%3Aurn-7%3A3gpp-
application.ims.iari.rcs.mnc000.mcc460.cloudfile", SERVICEID=ALL,
COMPRESSFLAG=Y, RESERVED=0;
the transport layer are not changed. However, the port-s parameter used
for IPSec negotiation is changed, and the UE initiates a registration
again using plaintext (not encrypted using IPSec).
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
SE2900 V300R001C20
Solution
Workarounds
N/A
Preventive Measures
Install the SE2900 V300R001C20SPH119 patch.
Bit 10 of BCFPARA11 is added to control how the SE2900 sets the port number in the
Contact header field of the forwarded REGISTER request (involving IMS-AKA/IPSec). To
solve this problem, set bit 10 of BCFPARA11 to 1.
MOD SFP: INSPN=BCFPARA11, MODTYPE=P1, BIT=10, BITVAL=1;
Bit 10
Determines the mode that the SE2900 sets the port number in the Contact header field of the forwarded
REGISTER request (involving IMS-AKA/IPSec) when port multiplexing is enabled.
Value:
= 0: The SE2900 sets the port number in the Contact header field of the forwarded REGISTER request
based on the source transport-layer port of the UE-initiated REGISTER request.
= 1: The SE2900 sets the port number in the Contact header field of the forwarded REGISTER request
based on the port-s parameter in the Security-Client header of the UE-initiated REGISTER request.
Default value: 0
"Sipkeyparameterinvalid."
Trouble N/A
Ticket
Number
Root Cause The registration flow is as follows: 1. At 23:06:58:259, the REGISTER
message is sent to PSBC2. The ISBG4-I (I-CSCF/S-CSCF co-located)
returns a 401 message.
The Call-ID parameters in the first and second REGISTER messages are
the same. The CSeq is 48 in the first REGISTER message and 49 in the
second REGISTER message. The Authorization header field in the second
REGISTER message does not carry the response parameter. As a result, the
CSCF cannot complete registration and returns a 400 message.
According to 3GPP 24.229, after the S-CSCF returns a 401 message to the
first REGISTER message, it needs to start a timer to wait for the second
REGISTER message with authentication information to complete
registration.
After the terminal sends the first REGISTER message, it starts the Treg
timer. By default, the timer duration is 64s. If the terminal does not receive
a response within 64s, it registers with another PSBC.
Condition After a terminal sends a REGISTER message, the S-CSCF returns a 401
message. Within a specified time (32 seconds by default), the S-CSCF
receives the second REGISTER message from the terminal.
The Call-ID parameters in two REGISTER messages are the same.
However, the CSeq parameter value in the second REGISTER message
is greater than that in the first REGISTER message.
The Authorization header field does not carry the response parameter or
the response parameter value is null.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
All CSC3300 versions
Solution
Workarounds
N/A
Preventive Measures
Install the CSC3300 V100R010C10SPH217 patch released in April to ensure that the
CSC3300 returns a 401 message to the second REGISTER message according to the latest
protocol requirements. (The solution requires cooperation from the terminal and PSBC.)
Involved Version
All CSC3300 versions
Solution
Workarounds
N/A
Preventive Measures
Install the CSC3300 patch released in April to ensure that the CSC3300 returns a 401 message
to the second REGISTER message according to the latest protocol requirements.
Involved Version
All CSC3300 versions
Solution
Workarounds
Roll back the configuration.
Preventive Measures
The VoBB terminal configuration needs to be modified. Alternatively, modify the minimum
registration duration of the VoBB terminal and then modify the minimum registration duration
of the VoLTE terminal.
Involved Version
CSC3300 V100R010C10SPC200
Solution
Workarounds
N/A
Preventive Measures
Load V100R010C10SPH211 or later on the CSCF and modify the third-party registration iFC
data. Add the following data to trigger points:
<SPT><ConditionNegated>0</ConditionNegated><Group>5</Group><DeregTriggerType>1
</DeregTriggerType></SPT>
Symptom A terminal does not update the registration within a specified period of
time. After the registration times out, the terminal initiates a third-party
deregistration. However, the ATS returns a 403 message indicating that the
subscriber to be deregistered does not register.
Trouble N/A
Ticket
Number
Root Cause The CSCF determines whether subscribers' registrations time out using a
second timer. In each second, registrations of a certain number of
subscribers are checked. Therefore, registration timeout determination may
be delayed for 0 to 60s.
The ATS starts a timer for each registered subscriber. When the timer times
out, the ATS deregisters the subscriber immediately.
Therefore, after registration on the CSCF times out, and the CSCF sends a
third-party REGISTER message for deregistration to the ATS, the
subscriber status on the ATS is deregistered. As a result, the ATS returns a
403 message.
Condition The registration of a terminal times out as the terminal does not update the
registration.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
CSC3300 V100R010C10SPC200
Solution
Workarounds
N/A
Preventive Measures
A CSC3300 patch will be released to solve the problem. When a terminal is deregistered due
to registration timeout, the CSCF will not send a REGISTER message for deregistration to the
ATS.
Involved Version
CSC3300 V100R010C10SPC200
Solution
Workarounds
Data configuration on Huawei S-CSCF needs to be adjusted to ensure that the S-CSCF does
not include the address contained in the Path header field of the REGISTER message from the
Bell SBC in the 200 (to REGISTER) message.
Error tolerance processing is added on the Bell SBC. When the Bell SBC receives a 200 (to
REGISTER) message in which the Service-Route header field contains a local address, the
Bell SBC ignores this address.
Preventive Measures
Set bit 16 of SCSCFPARA2 to 1.
MOD SFP: INSPN=SCSCFPARA2, MODTYPE=P1, BIT=16, BITVAL=1;
Bit 16
Determines whether the S-CSCF adds the Path header field value in a REGISTER message to the
Service-Route header field in a 200 (to REGISTER) message.
= 0: When multiple hop addresses are included in the Path header field of a REGISTER message and bit
7 of PCSCFPARA2 is 0, the S-CSCF adds both the top hop address in the Path header field value of the
REGISTER message and the S-CSCF host name to the Service-Route header field in a 200 (to
REGISTER) message.
= 1: The S-CSCF adds only the S-CSCF host name to the Service-Route header field in a 200 (to
REGISTER) message.
Default value: 0
Involved Version
All CSC3300 versions
Solution
Workarounds
N/A
Preventive Measures
Set bit 0 of SCSCFPARA2 to 1.
MOD SFP: INSPN=SCSCFPARA2, MODTYPE=P1, BIT=0, BITVAL=1;
Bit 0
Bit 0 is used for function control.
Determines whether the S-CSCF includes the tel URI in the P-Associated-URI header field of the 200
(to REGISTER) message.
= 0: The S-CSCF does not include the tel URI in the P-Associated-URI header field of the 200 (to
REGISTER) message. Instead, the S-CSCF converts the tel URI to a SIP URI carrying the user=phone
parameter and includes the SIP URI in the P-Associated-URI header field of the 200 (to REGISTER)
message.
= 1: The S-CSCF includes the tel URI in the P-Associated-URI header field of the 200 (to REGISTER)
message.
Default value: 0
Involved Version
All SE2900 versions
Solution
Workarounds
N/A
Preventive Measures
MOD PCSCF: PCSCFLEN="XXXXXX", PHEADERPL=INTPRO_NO-1;
PHEADERPL: This parameter specifies the P-CSCF header field processing policy.
INTPRO_NO(Setting integrity-protected to no): The P-CSCF embedded in the SBC sets the
integrity-protected parameter in the first REGISTER message originating from a registered
UE to no.
After modification, integrity-protected is set to yes for REGISTER messages for re-
registration using ciphertext and no for REGISTER messages for re-registration using
plaintext.
Involved Version
GIONEE F100 and VOVO X6D terminals
Solution
Workarounds
N/A
Preventive Measures
Call-ID of terminals must be unique.
Symptom After the CSCF receives an INVITE message from a UE, the CSCF
contacts the AS based on the iFC data. The AS returns a 405 message, and
the CSCF forwards the INVITE message to the MGCF. However, the
Involved Version
All CSC3300 versions
Solution
Workarounds
N/A
Preventive Measures
It is recommended that configuration on the AS be modified to ensure that the Allow header
field is included in 405 messages.
Symptom The CSCF sends a BYE message immediately after the called party
answers the call for a subscribed-to service. The BYE message carries
Reason:SIP;text="SessionTimerCheckMessageFailedforINVITE2xx."
Trouble N/A
Ticket
Number
Root Cause 1. According the BYE message information, the refresher parameter in the
Session-Expires header field of the 200 (to INVITE) message is uac, but
the Require header field in the 200 (to INVITE) message does not carry
the timer parameter.
The CSCF returns a 400 message if the request meets any of the
following conditions:
− The refresher parameter is included in the Session-Expires header
field and the timer parameter is included in the Supported header
field.
− The Session-Expires value is less than 90s.
− The Session-Expires value is less than the Min-SE value.
Condition Check of protocol compliance is set to Yes on the CSCF.
The value of Session-Expires in the INVITE message is less than the
value of Session-Expires in the 200 message.
The refresher parameter in the Session-Expires header field of the
INVITE message is uac. However, the 200 (to INVITE) message does
not carry the Require header field, or the Require header field does not
carry the timer parameter.
Probability This issue occurs if the preceding conditions are met.
of
Occurrence
Involved Version
All CSC3300 versions
Solution
Workarounds
N/A
Preventive Measures
Modify data configuration on NEs that do not comply with protocols.
Symptom IMS subscriber A calls IMS subscriber B. After the originating S-CSCF
queries the ENUM server, it returns a 500 message. The Warning header
field in the 500 message carries 399
37963.2172.S.261.5.105.0.27.544839.0.0.xx.xxx.com "Number Analysis
Failed."
Trouble N/A
Ticket
Number
Root Cause The printed information shows that the S-CSCF processes the ENUM
return result incorrectly.
The following printed information shows the current configuration:
<NaConvertEnumQuryResult>] NaConvertEnumQuryResult: Call
SAdaptEnumHandleNaptrURI failed!ulRet=[9], MatchPlus=[1],
MatchFailPly=[1]
The ulRet value is not 0, which indicates that matching or replacement
fails.
The MatchPlus value is 1, which indicates that the value of bit 1 of
SCSCFPARA8 is 1.
The MatchFailPly value is 1, which indicates that the value of bit 6 of
SCSCFPARA8 is 1.
The matching expression returned by the ENUM server carries the plus
sign (+). In regular expressions, the plus sign (+) means to match the
preceding subexpression one or more times. To match the plus sign (+)
itself, add an escape character (\) before the plus sign (+).
Occurrence
Involved Version
All CSC3300 versions
Solution
Workarounds
N/A
Preventive Measures
Modify configuration on the ENUM server to ensure that the regular expression returned by
the ENUM server has the escape character (\) added before the plus sign (+).
Bit 1 of SCSCFPARA8
Bit 1 is used for function control.
Determines whether the S-CSCF prefixes the E.164 number (converted from the subscriber number)
with the plus (+) sign to match the regular expression after querying the ENUM server is successful.
Value:
= 0: The S-CSCF does not prefix the E.164 number (converted from the subscriber number) with the
plus (+) sign to match the regular expression.
= 1: The S-CSCF prefixes the E.164 number (converted from the subscriber number) with the plus (+)
sign to match the regular expression.
Default value: 0
In other words, bit 1 determines whether the S-CSCF adds a plus sign (+) before the subscriber number
used to match the regular expression returned by the ENUM server. For example, the subscriber number
is 8675510000016, and the regular expression returned by the ENUM server is \+86755(.*).
If 8675510000016 is used to match \+86755(.*), the matching fails. If +8675510000016 is used to match
\+86755(.*), the matching is successful.
Bit 6 of SCSCFPARA8
Bit 6 is used for function control.
Determines whether the CSCF continues to route the call or rejects the call when it fails to match the
called number with the regular expression obtained by querying the ENUM/NP server based on the
called number.
Value:
= 0: The CSCF continues to route the call when the replacement expression returned by the ENUM/NP
server is a specific number. If the replacement expression returned by the ENUM/NP server is not a
specific number, the CSCF rejects the call.
= 1: The CSCF rejects the call.
Default value: 1
Defect Details
Trouble N/A
Ticket
Number
Root Cause According to tracing result of messages sent by the VoLTE AS and MRFC,
when A sends a call merging request, the MRFC sends a 488 message to
release the call.
The Warning header field carries 399
0448202576.MRFC.xx.xxx.com.250.007.102.0000002D.00000000 "Get
SDP fail."
The INVITE message sent to the MRFC carries the transport attribute
RTP/AVPF. In versions earlier than V100R010C10SPH205, the MRFC
does not support the transport attribute. In V100R010C10SPH205 or later,
bit 12 of MRCPARA8 is added to control whether the MRFC supports the
transport attribute.
Condition The AVPF is carried in the SDP body of the INVITE message.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
All CSC3300 versions
Solution
Workarounds
N/A
Preventive Measures
For CSC3300 V100R010C10SPH205 or later versions, set bit 12 of MRCPARA8 to 1.
MOD SFP: INSPN=MRCPARA8, MODTYPE=P1, BIT=12, BITVAL=1;
Bit 12 of MRCPARA8
Bit 12 is used for function control.
Determines whether the MRFC changes RTP/AVPF included in the SDP body of INVITE messages to
RTP/SAVP.
Value:
= 0: The MRFC does not change RTP/AVPF included in the SDP body of INVITE messages to
RTP/SAVP.
= 1: The MRFC changes RTP/AVPF included in the SDP body of INVITE messages to RTP/SAVP.
Default value: 0
Symptom The SBC receives hundreds of 488 messages for mobile terminated (MT)
calls every day. These failed calls are from VoBB subscribers to VoLTE
subscribers. Traced messages show that a VoLTE UE returns a 488 message
after receiving an INVITE message from the SBC.
Trouble N/A
Ticket
Number
Root Cause In the SDP body of the INVITE message sent from the SBC to the VoLTE
UE, G.711 and telephone-event codecs are carried but AMR and AMR WB
are not.
An example SDP body is as follows:
The SBC is configured to include the locally supported codecs in the SDP
body.
Further analysis shows that only a small proportion of calls from VoBB
subscribers to VoLTE subscriber fail.
In these failed calls, the SDP body in the INVITE messages sent from the
VoBB UEs carry "a=silencesupp: off - - - -", which is not carried in
successful calls from VoBB subscribers to VoLTE subscribers.
The INVITE messages sent from the S-CSCF to the SBC also carry
"a=silencesupp: off - - - -". As a result, the SBC processes the calls as faxes
and does not include AMR or AMR WB in the INVITE messages sent to
the VoLTE UEs. VoLTE UEs from Apple cannot use G.711 to establish
calls and return 488 messages.
Condition A VoBB subscriber calls a VoLTE subscriber, and the SDP body in the
INVITE message sent from the VoBB UE carries "a=silencesupp: off - - -
-".
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Versions
SE2900 V300R001C20SPC100
Solution
Workarounds:
N/A
Preventive measures:
Run MOD TCCAP on the SBC to enable the SBC not to process calls that carry
"a=silencesupp" as faxes.
2.7.2 RTA Message Does Not Carry the Origin-Host and Origin-
Realm AVP
Involved NEs: CSCF and HSS
Applicable Scope: global (sites that interwork with the NSN HSS)
Troubleshooting Engineer: Yang Erjie (ID: 00191244)
Defect Details
Symptom The NSN HSS sends an RTR message to deregister a UE, and the S-CSCF
responds with an RTA message that does not carry the Origin-Host and
Origin-Realm AVP. The NSN HSS determines that the RTA message does
not comply with 3GPP TS 29.229 and rejects it.
Trouble N/A
Ticket
Number
Root Cause The structure of the RTA message is defined as follows in 3GPP TS 29.229:
Involved Versions
CSC3300 V100R11C10SPC100
Solution
Workarounds:
N/A
Preventive measures:
CSC3300 V100R011C10SPH103 has been developed to resolve this issue.
ADD
SCCPGT:GTNM="LOCAL_00",NI=NAT,GTI=GT6,TRANSLATETY
PE="00",ADDR=K'197XXXX9441,RESULTT=LSPC2,SPC="H'023D
6E";
The following figure shows the enhanced short message routing flow
(routing preferentially to the IMS domain):
The root cause is as follows: ANSI used at America sites does not
specify the odd/even flag in SRI messages. As a result, the HLR cannot
process the SRI messages correctly.
Condition The ANSI protocol is used for GT translation.
Probability This issue may occur when the preceding condition is met.
of
Occurrence
Involved Versions
ATS9900 V100R08C10SPC100
Solution
Workarounds:
N/A
Preventive measures:
An HSS9860 patch will be released to enable the HLR to determine whether to perform
maximum prefix matching.
Symptom A VoLTE subscriber has subscribed to the default call forwarding upon on
reply service. The duration of the no-reply timer applied for the subscriber
is different from the value of default no reply timer configured on the
ATS.
Trouble 5978726
Ticket
Number
Root Cause Three parameters in ADD MSR or MOD MSR are related to the CFNR
timer:
Parameter 1: no reply timer under subscriber communication diversion
When parameter 2 is not specified, the ATS preferentially selects the value
of parameter 1. However, the ATS should preferentially select the value of
parameter 3 if parameter 2 is not specified for the default call forwarding
upon on reply service.
Involved Versions
ATS9900 V100R008C10SPC100
Solution
Workarounds:
N/A
Preventive measures:
ATS9900 V100R008C10SPH115 has been developed to resolve this issue.
Symptom SIP signaling filtering data is configured on the CSCF to enable the CSCF
to remove multiple extended header fields. When the CSCF removes more
than two extended header fields, the SCU module restarts.
Trouble 5968959
Ticket
Number
Root Cause When the CSCF removes the first extended header field, the extended
header field pointer configured by the CSCF is null. When the CSCF
processes the second extended header field, an exception occurs during the
memory access. Consequently, the SCU module restarts.
Condition The CSCF is configured to remove multiple extended header fields.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Versions
CSC3300 V100R11C10SPC100
Solution
Workarounds:
Delete the SIP signaling filtering data on the CSCF.
Preventive measures:
A CSC3300 patch will be released in May 2016.
Symptom A calls B. Before B is alerted, A's UE initiates a handover. The call fails to
be connected.
Trouble N/A
Ticket
Number
Root Cause The traced messages on the SEQ show that:
1. Media negotiation is complete using 183, PRACK, and 200 messages.
The SCC AS receives an UPDATE message from the calling UE and
forwards it to the called UE. Before receiving a 200 (to UPDATE)
message from the called UE, the SCC AS receives an INVITE message
from the SBC for a handover.
2. The SCC AS responds with a 480 message carrying "No appropriate
session for SRVCC/eSRVCC" to the handover request.
3. The SCC AS also sends a CANCEL message to the called UE and a
480 message carrying "No appropriate session for SRVCC/eSRVCC" to
the calling UE.
The root cause is as follows: The SCC AS always sends a 480 message to
reject a handover request if the session and media are unstable. In this
failed call, the transaction associated with the UPDATE message (mostly
the precondition flow) is not complete. Therefore, the handover is a type of
bSRVCC handover, which is supported only by ATS9900 V100R008C20
and later versions.
A Warning header field is as follows:
Warning: 399
2283028.239.ATS.sccas01b.sccas.xxxxx.ims.mnc000.mcc460.3gppnetwor
k.org.13.608 "No appropriate session for SRVCC/eSRVCC"
Condition A bSRVCC handover occurs.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Versions
ATS9900 V100R006C10SPC100
Solution
Workarounds:
N/A
Preventive measures:
Upgrade the ATS9900 to V100R008C20 to support bSRVCC handovers.
2.7.7 SCC AS Sends a 480 Message Carrying "Do not match switch
condition" for a bSRVCC Handover
Involved NE: ATS
Applicable Scope: global
Troubleshooting Engineer: Huang Jianguo (ID: 00135928)
Defect Details
The root cause is as follows: The SCC AS always sends a 480 message to
reject a handover request if the session and media are unstable. In this
failed call, the transaction associated with the 180 message (mostly the
precondition flow) is not complete. Therefore, the handover is a type of
bSRVCC handover, which is supported only by ATS9900 V100R008C20
and later versions.
A Warning header field is as follows:
Warning: 399
2283028.815.ATS.hzsccas01bhw.sccas.zj.ims.mnc000.mcc460.3gppnetwor
k.org.13.619 "Do not match switch condition"
Reason: Q.850;cause=66;text="channel type not implemented"
Condition A bSRVCC handover occurs.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Versions
ATS9900 V100R006C10SPC100
Solution
Workarounds:
N/A
Preventive measures:
Upgrade the ATS9900 to V100R008C20 to support bSRVCC handovers.
Involved Versions
All ATS9900 versions
Solution
Workarounds:
1. Use the GetEsn tool of V2.8.
2. Specify the parameters as follows:
a. Sequence the IP addresses based on the IFM module number from the smallest to
the largest.
b. If multiple IP addresses are configured for the same IFM module number, sequence
the IP addresses based on their values. For example, if 10.85.133.130 and
10.85.133.131 are configured for the same IFM module number, sequence
10.85.133.130 before 10.85.133.131.
c. Fill the IP addresses in IPv4 format in the input area of the GetEsn tool to obtain an
ESN.
Preventive measures:
Contact Huawei technical support engineers to optimize the GetEsn tool.
Trouble N/A
Ticket
Number
Root Cause
Involved Versions
All MSOFTX3000 versions
Solution
The UE is defective and should be improved.
Workarounds:
N/A
Preventive measures:
Ask the UE vendor to rectify the fault.
Symptom The UGW is always required to locate VoLTE faults. However, packets
captured on the UGW contain a large amount of encrypted data, which
hinders fault location.
For example, if you filter SIP packets directly without performing a
decryption, only 401 and REGISTER messages can be obtained. Data after
the authentication is encrypted using ESP and cannot be parsed. Example
messages are as follows:
Trouble N/A
Ticket
Number
Root Cause In a VoLTE call, signaling plane data is protected by using IPsec to perform
integrity protection and encryption. As defined in GSMA IR.92, if IMS
AKA authentication is used between UEs and IMS networks, integrity
protection is mandatory but encryption is optional. However, encryption is
enabled for most commercial sites.
Condition The encryption function is enabled.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Versions
All UGW9811 versions
Solution
Workarounds:
N/A
Preventive measures:
Configure the Wireshark to decrypt packets that are encrypted using IPsec.
Configure the Wireshark as follows:
2. Obtain ealg and alg from the 401 message sent by the P-CSCF.
3. Obtain the CK and IK parameters from the 401 message sent from the S-CSCF to the P-
CSCF.
After the configuration, the Wireshark can be used to decrypt SIP packets.
Symptom When the call from a VoLTE subscriber to another VoLTE subscriber
roaming in the 3G network is connected, the calling party cannot hear the
called party, causing one-way audio.
Trouble N/A
Ticket
Number
Root Cause
1. The blue arrows indicate the signaling messages when this issue occurs.
When the MGCF sends an INVITE message to the MSC server, the
INVITE message carries AMT pt=118 for the calling party. However,
the peer end returns AMR pt=108.
2. When the MGCF instructs the UMG to use pt=108 but the media
streams sent by the called party use pt=118, the UMG discards the
streams, causing one-way audio.
3. As stipulated in RFC 3264, the PT value in the Offer indicates the PT
value supported by the local end, and when the peer end uses the PT
value in the Offer to sent RTP streams, the local end should support this
action.
For recvonly RTP streams, the payload type numbers indicate the value of
the payload type field in RTP packets the offerer is expecting to receive for
that codec. For sendonly RTP streams, the payload type numbers indicate
the value of the payload type field in RTP packets the offerer is planning to
send for that codec. For sendrecv RTP streams, the payload type numbers
indicate the value of the payload type field the offerer expects to receive,
and would prefer to send. However, for sendonly and sendrecv streams,
the answer might indicate different payload type numbers for the same
codecs, in which case, the offerer MUST send with the payload type
numbers from the answer.
Condition 1. The call traverses the MGCF, and the PT value in the AMR used by the
receiving direction is different from that in the AMR used by the
sending direction.
2. The peer end uses the PT value in the Offer, instead of the PT value in
the Answer, to send media packets.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Versions
MGCF V200R010C020SPC100 and MGCF V200R010C030SPC100
Solution
Workarounds:
Solution 1:
Run MOD SIPTG on the MGCF (MSC server) with Peer does not allow a change in the
PT value selected for Extra software parameter 3 of service control. After this selection,
the MSC server negotiates about the same PT value with the peer end.
MOD SIPTG: TGN="xxx", ESFPARA3=SRV30-1;
This software parameter determines whether the peer end allows a change in the PT value. If
this value option is selected, the peer end cannot change the PT value. In this case, the codec's
PT value in an SDP response returned by the MSOFTX3000 must be the same as the PT value
in an SDP request received from the peer end. In addition, if the MSOFTX3000 needs to send
an SDP renegotiation request to the peer end, the codec's PT value in the request must be the
same as that received from the peer end during the previous negotiation. After receiving
media information from the peer end, the MSOFTX3000 does not send a renegotiation
request to the peer end, if the MSOFTX3000 has completed the media negotiation with the
peer end and the negotiation result does not change.
Solution 2:
Run MOD SIPTG on the MGCF (MSC server) with Peer uses different PT values in the
receiving and sending channels selected for Extra software parameter 3 of service
control. After this selection, the re-INVITE/200 message exchange is added to the service
flow, as indicated by the red arrows.
MOD SIPTG: TGN="xxx", ESFPARA3=SRV31-1;
This software parameter determines whether the peer end can use different PT values when
receiving and sending bearer information. If this value option is selected, the peer end can use
different PT values when receiving and sending bearer information. In this case, the preferred
codec's PT value in an SDP response returned by the MSOFTX3000 must be the same as the
PT value in an SDP request received from the peer end. If the MSOFTX3000 detects that the
preferred codec's PT value in the SDP response received from the peer is different from that in
the SDP message sent to the peer end, it must send a renegotiation request carrying the
received PT value to the peer end. If this value option is not selected, the peer end must use
the same PT value when receiving and sending bearer information.
Preventive measures:
Prefer solution 1.
Symptom When the call from a VoLTE subscriber to another VoLTE subscriber
roaming in the 3G network is connected, the calling party cannot hear the
called party, causing one-way audio.
Trouble N/A
Ticket
Number
Root Cause
Involved Version
SBC V100R002C00SPC200
Solution
Workarounds:
On the SBC, enable payload type switch.
MOD BCPLC: BCPLCNAME="DEFAULTABCFBCPLC", PTTRANS=Y;
Preventive measures:
On the SBC, enable payload type switch.
MOD BCPLC: BCPLCNAME="DEFAULTABCFBCPLC", PTTRANS=Y;
Involved Version
ATS9900 V100R06C10SPC100
Solution
Workarounds:
N/A
Preventive measures:
Change the ua-profile subscription mode to implicit on the AGCF for the subscriber and
change data on the ATS to enable the subscriber to support implicit ua-profile subscription.
Symptom The CSCF incorrectly uses secure IP addresses to forward BYE messages
from called parties to calling parties.
Trouble N/A
Ticket
Number
Root Cause 1. The details are as follows:
Three IP addresses, 66, 192, and 194 have been configured on the S-
CSCF. 192 and 194 are secure IP addresses (ANIT configuration) used
to interwork only with Diameter devices.
However, at the P2 phase, the S-CSCF selects the IP address 194 to
send a BYE message from the called party to the I-SBC.
Involved Version
CSCF3300 V100R011C10SPC100
Solution
Workarounds:
N/A
Preventive measures:
The customer allows use of only the IP address 194 to interwork with Diameter devices.
Therefore, disable SIP over UDP for this IP address so that this IP address is not selected to
send SIP messages.
Symptom After subscriber migration, alarms indicating that remote addresses are
unreachable are generated.
Trouble N/A
Ticket
Number
Root Cause 1. The details are as follows:
Step 1: Subscriber A has registered at site 1.
Step 2: Subscriber A at site 1 is migrated to site 2.
Step 3: Site 1 does not work any more, for example, because of
hardware removal.
After several days (subscriber A's registration at site 1 has expired),
when B calls A, an alarm is generated, indicating that the route from the
S-CSCF at site 2 to the P-CSCF at site 1 is unreachable.
The reason is as follows:
Site 1 does not work (each device at site 1 do not work). Although
subscriber A's registration at site 1 has expired, the S-CSCF at site 1
cannot send an SAR message to deregister subscriber A from the HSS.
This causes the HSS to retain subscriber A's registration information,
such as the Path header field value (P-CSCF host name at site 1).
When a call is addressed to subscriber A, the MT redundancy flow is
triggered. That is, subscriber A's data (including the P-CSCF host name
at site 1) is downloaded from the HSS. This causes the S-CSCF at site 2
to send an INVITE message to the P-CSCF at site 1. Obviously, the S-
CSCF at site 2 cannot receive any response and therefore enables
heuristic OPTIONS detection. After this detection fails several times,
the S-CSCF at site 2 generates an alarm indicating that the remote
address is unreachable and adds the P-CSCF address at site 1 to the
OPTIONS detection blacklist.
Condition Subscribers at site 1 have been migrated but have not initiated a
registration to site 2.
The S-CSCF at site 1 does not work. That is, when a subscriber's
registration expires, the S-CSCF cannot send an SAR message to
deregister the subscriber from the HSS.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
CSCF3300 V100R010C10SPC100
Solution
Workarounds:
N/A
Preventive measures:
1. After the subscriber initiates a registration, this issue is resolved.
2. If such subscribers cannot be identified on the live network (generally, there is no
method for the identification), add the non-working P-CSCF address to the OPTIONS
whitelist to screen this alarm.
Symptom When the customer uses a test tool to perform a call test, a 404 message
may occur, causing a call failure.
Trouble N/A
Ticket
Number
Root Cause The details are as follows:
The customer uses a test tool to perform a call test (an enormous number of
calls are simulated using this tool). A 404 message may occur.
The reason is as follows:
The message tracing result shows that the 404 message is caused by the
fact that the ATS fails to query subscriber data (including the call source).
Further analysis of the traced messages shows that the ATS involves
deleting subscriber data for a call for which the 404 message is returned.
This is because that the subscriber is an unregistered subscriber. When the
ATS receives an INVITE message and finds that it has not stored data of
the subscriber, it downloads the data from the HSS and stores it for a
specified time. The ATS has two timers (timers A and B) configured to
Involved Version
ATS9900 V100R08C10SPC100
Solution
Workarounds:
ATS9900 engineers are planning to develop a patch to eliminate the root cause of this issue.
The current workaround is to increase the duration of timer B to reduce the occurrence
probability of this issue.
Preventive measures:
Wait for ATS engineers to develop a patch.
Symptom The BSS is used to provision services for VoLTE subscribers. When LST
MSR is run with the path parameter specified to query imitation-of-
parallel-calls, the SPG does not return the query result to the BSS.
Trouble N/A
Ticket
Number
Root Cause 1. The details are as follows:
When the customer uses the path parameter to query limitation-of-
parallel-calls, the SPG does not return the query result to the BSS.
The query command received by the ATS is as follows:
Involved Version
ATS9900 V100R06C20SPC100
Solution
Workarounds:
N/A
Preventive measures:
Wait for ATS engineers to develop a patch. It is expected that a patch will be released at April
30, 2016.
Symptom Some subscribers fail to register, and the CSCF returns a 403 message
indicating "Invalid Subsequent Register Request".
Trouble N/A
Ticket
Number
Root Cause The details are as follows:
Some subscribers fail to register, and the CSCF returns "Invalid Subsequent
Register Request".
The reason is as follows:
The 401 message is as follows:
The REGISTER message received by the P-CSCF after the 401 message is
as follows:
The REGISTER message sent by the P-CSCF to the I-CSCF after the 401
message is as follows:
At this time, the REGISTER message sent by the P-CSCF to the I-CSCF
does not contain the authentication header field (the protocol stack deletes
this header field). As a result, the S-CSCF determines that the REGISTER
message is abnormal, causing the registration failure.
The reason is that the S-CSCF does not include the qop parameter in the
401 message but the subsequent REGISTER message carries this
parameter.
If the UE needs to carry the qop parameter, the value of this parameter
must be set to the qop parameter value in the 401 message sent to the UE.
Condition The 401 message does not contain the qop parameter, but the REGISTER
message sent after the 401 message contains the qop parameter whose
value is left unspecified.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
ATS9900 V100R08C10SPC100
Solution
Workarounds:
N/A
Preventive measures:
Rectify the UE to be protocol-compliant.
Symptom When a voice call is switched to a T.38 fax call for a subscriber, the ATS
releases the call with a BYE message. This is because the subscriber' data
on the ATS indicates that the T.38 codec is not supported.
Trouble N/A
Ticket
Number
Root Cause The details are as follows:
When a voice call is switched to a T.38 fax call for a subscriber, the ATS
releases the call with a BYE message. This is because the subscriber' data
on the ATS indicates that the T.38 codec is not supported.
The reason is as follows:
The following figure shows the switchover from a voice call to a T.38 fax
call:
The following figure shows the ATS releases the call with a BYTE
message:
In ATS 10.0 or later, this issue can be resolved by modifying SIPCFG data.
In ATS 9.1 or 9.2, this issue can be resolved by changing the setting of
software parameter 3183.
Condition Voice calls are switched to fax calls.
Subscriber data does not indicate any support for fax calls.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
ATS9900 V100R05C02SPC100
Solution
Workarounds:
N/A
Preventive measures:
Modify the setting of software parameter 3183 or run MOD SIPCFG:
SFPARA=SIP_SEND_488_NO_MEDIA_AFTER_FILTER-1;.
Symptom iPhones fail to register with IMS networks and therefore cannot use VoLTE
services.
Trouble N/A
Ticket
Number
Root Cause The following two scenarios are involved.
1. An iPhone initiates a network attach request and obtains a newly
assigned IP address. However, the iPhone still uses the original IP address
to initiate a registration, resulting in a failure for the PGW to forward the
registration to the SBC. When the maximum number of re-registrations
initiated by the iPhone is reached, the iPhone no more initiates a
registration.
2. When an iPhone uses the same IP address and a different ipsec sa port to
initiate a registration, the SBC includes the proprietary ipsec sa port in the
Via header field. Once the CSCF detects the port change, it returns a 403
message to the iPhone to deny the registration. When the iPhone receives a
403 message for two consecutive times, it no more initiates a registration.
Condition An iPhone initiates a network attach request and obtains a newly
assigned IP address. However, the iPhone still uses the original IP
address to initiate a registration.
The SBC includes the proprietary ipsec sa port in the Via header field.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
All versions of the SE2900
Solution
Workarounds:
N/A
Preventive measures:
For scenario 1, the Apple needs to identify and resolve the iPhone issue.
For scenario 2, a patch will be developed to resolve the SBC issue.
Symptom When a call addressed to an iPhone running in the data mode is connected
in the IMS network, the SBC returns a 404 message.
Trouble N/A
Ticket
Number
Root Cause 1. The reason why the SBC returns a 404 message is that the iPhone has
deregistered when a call is addressed to the iPhone.
2. The time when the CSCF initiates a deregistration is three minutes later
than the SBC. When the CSCF that has not deregistered the iPhone
happens to forward a call to the SBC that has deregistered the iPhone, the
SBC returns a 404 message.
Condition The subscriber has registered with the IMS network.
A call is addressed to the iPhone that encounters a registration timeout.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
CSC3300 V100R010C10
Solution
Workarounds:
N/A
Preventive measures:
Load the V100R010C10SPH213 patch on the CSCF and perform data configuration.
Data Configuration:
Set bit 12 of DBMSPARA5 to 1.
MOD SFP: INSPN=DBMSPARA5, MODTYPE=P1, BIT=12, BITVAL=1;
2. In extreme situations (for example, when the SBC module restarts and subscriber data
exists on the CSCF/TAS), the SBC returns a 404 message. To ensure voice connection when
this issue occurs, add the 404 message to the CS RETRY error codes configured on the SCC
AS. The detailed configuration is as follows:
MOD CSRETRYCFG: CSRETRYSWITCH=ON, TRIGGERCODE=SIP404-1&SIP408-
1&SIP410-1&SIP503-1&SIP504-1;
Symptom After iPhone subscribers are upgraded to VoLTE subscribers, they fail to
call CS subscribers. The traced subscriber messages show that the MGCF
returns a 400 message to the previous hop immediately when receiving an
INVITE message.
Trouble N/A
Ticket
Number
Root Cause It is found that the iOS version of the iPhone is 9.0, 9.0.2, or 9.1, which is
earlier than 9.2.1. When the INVITE message sent by the iPhone is not
protocol-compliant, the MGCF releases the call.
The SEQ signaling analysis shows that the INVITE message sent by the
iPhone contains extra semicolons (;).
[Related Protocols]
As stipulated in RFC4566, there is no semicolon (;) for "<format> <format
specific parameters>".
According to 3GPP TS 26.103, see RFC4867 for details about how SDP
information is carried in AMR-WB.
Involved Version
All versions of the iPhone
Solution
Workarounds:
N/A
Preventive measures:
The Apple needs to resolve this issue.
Symptom Calls addressed to VoLTE subscribers may fail after Intelligent Network
(IN) services are triggered.
Trouble N/A
Ticket
Number
Root Cause 1. After the SBC sends an INVITE message to the called party, it does not
receive any response. Then, after several seconds, the originating UE
sends a REGISTER message that contains a different IP address. When
the S-CSCF receives the REGISTER message, it determines that this
request is a new initial registration or used for a deregistration and
therefore releases the previous call.
Condition This issue occurs when the ATI message sent by the SCP AS carries the
currentlocation and LocationInformation EPS-Supported fields.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
All versions of the SCP AS
Solution
Workarounds:
N/A
Preventive measures:
Rectify the SCP AS so that the ATI message sent by the SCP AS does not contain the
currentlocation or LocationInformation EPS-Supported field.
Symptom VoLTE subscribers served by the Bell VoLTE device cannot call VoLTE
subscribers served by the Huawei VoLTE device who are in the 2/3G
network but cannot call VoLTE subscribers served by the Huawei VoLTE
device who are in the 4G network. This is because the History-Info header
field in the INVITE message sent by the Bell VoLTE device contains only
one record.
Trouble N/A
Ticket
Number
Root Cause 1. In normal call flows, the INVITE message sent by the Bell device to the
Huawei S-CSCF contains the History-Info header field. However, this
header field contains only one record, that is, B's number. After the S-
CSCF contacts the SCC AS, the SCC AS routes the call to the 2/3G
subscriber through domain selection. The Request-URI is changed to the
CSRN, that is, C's number. When the S-CSCF detects that the Request-URI
is changed and the History-Info header field is carried, it determines that a
call forwarding event has occurred. However, as stipulated in the relevant
protocol, the History-Info header field must contain two records, that is, the
original called number and forwarded-to number.
The following is an INVITE message sent by the Bell VoLTE device:
The following is an INVITE message sent by the SCC AS after the SCC
AS routes the call to the 2/3G network through domain selection:
Condition The Bell VoLTE device carries the History-Info header field in non-call
forwarding scenarios.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
All versions of the CSC3300
Solution
Workarounds:
Modify software parameter settings on the S-CSCF to resolve the issue caused by the
incorrect way that the Bell device processes messages. However, the issue of continuing to
trigger iFCs after number change cannot be resolved.
MOD SFP: INSPN=SCSCFPARA27, MODTYPE=P1, BIT=3, BITVAL=0;
MOD SFP: INSPN=SCSCFPARA27, MODTYPE=P1, BIT=15, BITVAL=0;
Preventive measures:
Suggestion by Huawei:
As the INVITE message sent by the Bell VoLTE device to the S-CSCF for basic calls contains
the abnormal History-Info header field, the S-CSCF denies the calls.
The Bell VoLTE device needs to be rectified in such a way that it does not carry the History-
Info header field in non-call forwarding scenarios.
Symptom Subscribing to T-CSI data fails on the PGW. The system displays the error
message "Template not defined."
%%MOD TCSI: IMSI="51502960000xxxx", PROV=TRUE,
TPLID=102;%%
RETCODE = 3003 ERR3003:Template not defined
There is together 1 report
--- END
Trouble N/A
Ticket
Number
Root Cause Check the template and it is found that the template has been defined.
Then, check whether the subscriber has registered. It is found that the
subscriber has registered. However, the subscriber fails to use the same
USIM card to register with the 3G network. The reason is that KI data has
been deleted. After KI data is added, subscribing to T-CSI data is
successful.
Condition KI data has been deleted.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
All versions of the HSS9860
Solution
Workarounds:
N/A
Preventive measures:
Add KI data to ensure successful subscription to T-CSI data.
Symptom In VoLTE networks, Ut services use the data APN or a newly established
APN. Due to the business flow on the customer side, it takes a long time to
create UIM domain resolution data records on the DNS server. This gives
rise to a question: How to perform a Ut service test without this wait?
Trouble N/A
Ticket
Number
Root Cause If an Android-based mobile phone is rooted, use the embedded hosts file
for domain resolution and perform a Ut service test.
The details are as follows: 1. Connect the mobile phone to a computer
using a data cable. 2. Install the data cable driver. 3. Apply for CPM serial
rights. 4. Install the ADB environment.
Then, click 1_pull_hosts.bat and back up the hosts file to the current
directory.
Modify the hosts file as required, click 2_push_hosts.bat, and upload the
modified hosts file to the mobile phone.
Restart the mobile phone for the modification to take effect.
See the attachment for the ADB tool, scripts, and sample hosts file.
Attachment:
ADB.rar modify hosts.rar
Condition This issue occurs when the corresponding domain resolution data records
are not configured on the DNS server.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
All versions of the UE
Solution
Workarounds:
N/A
Preventive measures:
Use the script files in the attachment to modify the UE configuration.
2.10.3 Diameter Links Between the CSCF and DRA Do Not Run
Properly
Involved NE: CSCF
Applicable Scope: global
Troubleshooting Engineer: Wan Jun (ID: 00265982)
Defect Details
Symptom Diameter links are established between the CSCF and DRA and run
properly. However, after the peer host name is changed (MOD IDRA:
DRANM="IDRA", DN="xxx.xxx.xx", HN="xxx.xxx.xxx.xx";) as required
by DRA engineers, Diameter links do not run properly.
Trouble N/A
Ticket
Number
Root Cause 1. Check whether interworking parameters are correct. If yes, perform the
following step:
2. Check the local end for Diameter link fault alarms.
3. Trace Diameter messages. It is found that the CSCF does not initiate a
Involved Version
CSC3300 V100R011C10
Solution
Workarounds:
N/A
Preventive measures:
When modifying the peer host name used for establishing Diameter links, delete the original
links by running RMV IDRAL and then create new ones.
Trouble N/A
Ticket
Number
Root Cause First check whether there is a problem with 4G attach. It is found that the
signaling messages traced on the P-GW show that the P-GW sends the SBC
IP address to the UE, and it is also found that the UE obtains the IP address.
Therefore, there is no problem with 4G attach.
Then check whether the IP address is pingable. It is found that the
messages captured on the UE show the UE sends a REGISTER message.
(Before IP information is configured, pinging the P-GW IP address is
successful.) It is also found that there is no problem with the router and the
REGISTER message is not filtered out by the firewall. Perform TraceRoute
on the SBC and it is found that the LAN switch can be pingable but the UE
IP address pool on the P-GW cannot be accessed. Therefore, there must be
a problem with the P-GW. Check the newly configured data used for
interworking between the P-GW and SBC and it is found that block
information is configured for the IMS APN and outgoing data from the P-
GW to P-CSCF is disabled.
Condition This issue occurs when IMS APN data is incorrectly configured on the P-
GW.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
All versions of the P-GW
Solution
Workarounds:
N/A
Preventive measures:
Correct the configuration on the P-GW as follows:
Sys
APN IMS
ims-sig-filter 2 source src-any sportop sp-any dest des-any dportop dp-any protop pro-any
Symptom When a service provisioning command is run on the SPG, the system
displays "RETCODE = 5004HSS-ERR5004:Session ID invalid or time
out."
Trouble N/A
Ticket
Number
Root Cause Check the setting of the INSP software parameter on the USCDB.
1. In HSS9860 C10, the SOAP interface is controlled by the software
parameter obtained by running LST INSP: INSPT=PGW,
INSPN=RIGHTSWITCH.
2. In HSS9860 C20, the SOAP interface is controlled by the software
parameter obtained by running LST INSP: INSPT=FE,
INSPN=PROVRIGHTSWITCH.
The default value is 1, indicating that rights are checked.
Value:
= 0: Rights are not checked.
= 1: Rights are checked.
= 2: Rights check is enabled for MML commands, not SOAP commands.
Condition This issue occurs when the setting of the INSP software parameter is
changed.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
HSS9860 C20
Solution
Workarounds:
N/A
Preventive measures:
Run the following command on the USCDB:
MOD INSP: INSPT=FE, INSPN=PROVRIGHTSWITCH, INSPV=0, FETYPEN="USCDB";
Symptom Apple performed a VoLTE test on a certain carrier's network. At 13: 26, the
eSRVCC handover failed. That is, the UE still displayed the VoLTE
network, not the 2G/3G network.
Trouble N/A
Ticket
Number
Root Cause Trace messages on the IWF. It is found that the eSRVCC handover failure
is caused by the fact that the MME cancels the handover request. See
Figure 2-1.
Figure 2-1 Messages traced on the IWF
Check the messages traced on the MME. It is found that the MME receives
the HANDOVER REQUIRED message from the eNodeB. Then, the MME
converts the message to the SRVCC PS to CS Request message and sends
it to the IWF. One second later, the MME receives the HANDOVER
CANCEL message from the eNodeB. The HANDOVER CANCEL
message is used to cancel the handover request, causing the handover
failure. See Figure 2-2.
Figure 2-2 Messages traced on the MME
Conclusion: The time (1 second) for the eNodeB to wait for the handover
response is so short that it cancels the handover request before the core side
completes the handover.
Condition This issue occurs when the time for the eNodeB to wait for the handover
response is less than 3 seconds.
Involved Version
All versions of the eNodeB
Solution
Workarounds:
N/A
Preventive measures:
Change the time for the eNodeB to wait for the handover response to a large value.
Symptom Apple performed a VoLTE test on a certain carrier's network. At 14:37, the
call was dropped.
Trouble N/A
Ticket
Number
Root Cause The messages traced on the SBC show that the call was dropped before an
eSRVCC handover. The reason is "insufficient-Bearer-Resources". At
14:38:21.055, the SBC received an ASR message from the PCRF. See
Figure 2-1.
Figure 2-1 Messages traced on the SBC
At 14:38:21, the UGW sent a Credit Control Request message to the PCRF.
At 14:38:21, the UGW received a Release Access Bearers Request message
from the MME. See Figure 2-3.
Figure 2-3 Messages traced on the UGW
The messages traced on the MME show that the MME received a release
message from the eNodeB at 14:38:21. The reason value is radio-
connection-with-ue-lost, which causes the call to be dropped. See Figure
2-4.
Figure 2-4 Messages traced on the MME
Involved Version
All versions of the RNC
Solution
Workarounds:
N/A
Preventive measures:
Optimize the radio access network.
Symptom Apple performed a VoLTE test on a certain carrier's network. At 14:01, the
call failed.
Trouble N/A
Ticket
Number
Root Cause The messages traced on the SBC show that when the iPhone initiates a call,
the SBC receives an INVITE message and forwards it to the CSCF. See
Figure 2-1.
Figure 2-1 Messages traced on the SBC
The CSCF contacts the MO ATS and forwards the message to the CS
domain. The MO CSCF receives a 500 message indicating call release. See
Figure 2-2.
Figure 2-2 Messages traced on the CSCF
When the MSC server receives an IAM message from the MGCF, it sends a
Paging message instructing the RNC to page the called party. However, as
the Ec/No value is less than -13 dbm, the RNC releases the call and sends a
call release message to the MSC server.
See Figure 2-4.
Figure 2-4 Messages traced on the RNC
When the RB is being established, the UE sends a call update to the RNC.
If the Ec/No quality is too poor, the RB establishment fails.
When the MSC server receives a call release message from the RNC, it
changes the release cause value to No route to destination and sends the
value to the MGCF.
Figure 2-5 Messages traced on the MSC server
When the MGCF receives a call release message from the MSC server, it
converts the BICC message to a 500 message (SIP message) and sends the
500 message to the CSCF.
Condition This issue occurs when the radio network coverage is poor.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
All versions of the RNC
Solution
Workarounds:
N/A
Preventive measures:
Optimize the radio network to improve its coverage.
Symptom Apple performed a VoLTE test on a certain carrier's network. At 12:43, the
call was dropped.
Trouble N/A
Ticket
Number
Root Cause The messages traced on the SBC show that the call was dropped before an
eSRVCC handover. The reason is "bearer-Released." At 12:43:18.850, the
SBC received an ASR message from the PCRF. See Figure 2-1.
Figure 2-1 Messages traced on the SBC
The messages traced on the MME show that when the calling and called
parties are in the call, the MME receives an Attach Request message from
an UE, causing the call to be dropped. See Figure 2-4.
Figure 2-4 Messages traced on the MME
Condition This issue occurs when a UE sends an attach request to the MME during a
call.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
iPhone IOS 9.2
Solution
Workarounds:
N/A
Preventive measures:
Submit this issue to Apple and request Apple to resolve it.
Symptom During session establishment, when the called VoLTE subscriber hands
over from the 4G to 2/3G network (a deregistration is sent to the 4G
network), the S-CSCF returns a 480 message. After the SCC AS triggers
CS Retry, the MT S-CSCF returns a 500 message, causing the CS Retry
failure.
Trouble N/A
Ticket
Number
Root Cause Although the S-CSCF returns a 480 message during the handover, the SCC
AS triggers CS Retry normally. However, when the S-CSCF receives an
INVITE message related to CS Retry, it returns a 500 message to release
the call. The following figure shows the message flow:
Trigger conditions:
1. During session establishment (the 1xx (other than 100), 2xx, or Oxx
message is not received when an initial INVITE message is sent to the
called VoLTE subscriber), the called VoLTE subscriber hands over from the
4G to 2G network.
2. During the handover, a deregistration is sent to the original network.
3. The route selection attribute code has been configured on the CSCF by
running ADD SRTSAC.
4. CS Retry has been enabled on the CSCF.
MOD SFP: INSPN=SCSCFPARA8, MODTYPE=P1, BIT=14, BITVAL=1;
Bit 14 of SCSCFPARA8 is used for value setting.
It determines which SIP response is used by the CSCF to release the call
when the called subscriber deregisters, changes the registration IP address,
fails to contact the AS for registration, or encounters an AS deregistration
during call establishment.
= 0: The 487 message is used by the CSCF to release the call.
= 1: The 480 message is used by the CSCF to release the call.
Default value: 0
Troubleshooting:
1. In common CS Retry scenarios, the S-CSCF downloads subscriber
information from the HSS through the SAR/SAA and stores it regardless of
whether subscribers have registered or not.
a. Registered subscribers: The S-CSCF downloads subscriber information
during registration.
b. Unregistered subscribers: The S-CSCF downloads subscriber
information when unregistered services are triggered.
2. In deregistration scenarios, the subscribe type cannot be obtained for the
CS Retry call.
MID(104) PID(261) Level(ERR) -> SCALLRouteAttributeAnaProc: Call
CallNaGetUserTypeForSRTSAC failed! ulRet=[16643]
The reason is as follows: As the route selection attribute code has been
configured on the S-CSCF by running ADD SRTSAC, a route needs to be
selected based on the route selection attribute code. This means the
subscriber type (that is, the called VoLTE subscriber type) needs to be
obtained during route analysis. However, as the called VoLTE subscriber
has deregistered, the corresponding registration information does not exist
any more. This causes a failure in obtaining the called VoLTE subscriber
type. Finally, CS Retry fails, and the calling party cannot establish a call to
the called VoLTE subscriber.
Condition This issue occurs when all of the following conditions are met:
The route selection attribute code has been configured on the S-CSCF by
running ADD SRTSAC, which means that a route needs to be selected
based on the route selection attribute code.
The VoLTE subscriber has deregistered.
A call is addressed to the VoLTE subscriber.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
CSC10.1
Solution
Workarounds:
N/A
Preventive measures:
This issue will be resolved in the CSC10.1SPH216 patch, which is to be released by the end
of January 2016.
Symptom iPhone 6 fails to register. It is found that after iPhone 6 receives a 401
message, it sends a second REGISTER message but the S-CSCF returns a
403 message whose Warning header field carries "Administrator deregister
user."
Warning: 399 0.0.S.260.5.119.255.255.5144.0.0.bj.chinamobile.com
"Administrator deregister user"
Trouble N/A
Ticket
Number
Root Cause Within a short time, iPhone 6 (User-Agent: iOS/9.2.1 (13D15) iPhone)
initiates a reregistration and then an initial registration. The reregistration is
successful (see line 4783). For the initial registration, the S-CSCF returns a
401 message requesting an authentication. When iPhone 6 initiates a
second REGISTER message, the S-CSCF returns a 403 message whose
Warning header field carries "Administrator deregister user."
For the first and second REGTSTER messages, their Contact header fields
contain the same IP address and port number. However, their Path header
fields contain the same IP address but the different port numbers, which
means that the two registrations are initiated using the same IP address but
different port numbers.
1. Reregistration: The authentication is carried, the integrity protection flag
is set to yes, and the port number in the Path header field is 49153.
Authorization: Digest
nonce="PazhaZiaq1HMOR4bBtzy+ACeBPlsW3JMOUatpBxWma0=",
uri="XXXXXX",
response="5951937da36c748efb6297918afff1f9",algorithm=AKAv1-MD5,
nc=00000001,integrity-protected=yes
Contact: <sip:
[XXXXXXXX]:5060;transport=udp;Hpt=8e82_16;suid=AcARBiQJiACG
EADkCFze5gE9yXUBAAAA;srti=d0_1024>;+g.3gpp.icsi-ref="urn
%3Aurn-7%3A3gpp-service.ims.icsi.mmtel";+g.3gpp.mid-call;
+g.3gpp.smsip;+g.3gpp.srvcc-alerting;
+sip.instance="<urn:gsma:imei:35439406-123707-0>"
Path:
<sip:term@XXXXX:5060;transport=udp;lr;ssn;hwnos;TYPE=V6;IP=XXX
XXXXX;PORT=49153;Hpt=8e82_86;TRC=7f5-
ffffffff;suid=AcARBiQJiACGEADkCFze5gE9yXUBAAAA;srti=d0_1024
>
2. Initial registration: The authentication information is not carried, the
integrity protection flag is set to no, and the port number in the Path header
field is 58909.
Authorization: Digest
realm="ims.mnc000.mcc460.3gppnetwork.org",nonce="",
uri="sip:ims.mnc000.mcc460.3gppnetwork.org",response="",
algorithm=AKAv1-MD5,integrity-protected=no
Contact: <sip:
[XXXXXXX]:5060;transport=udp;Hpt=8e82_16;suid=HeYRBiQJiACGE
ADkCFze5gE9yXUBAAAA;srti=d0_1025>;+g.3gpp.icsi-ref="urn
%3Aurn-7%3A3gpp-service.ims.icsi.mmtel";+g.3gpp.mid-call;
+g.3gpp.smsip;+g.3gpp.srvcc-alerting;
+sip.instance="<urn:gsma:imei:35439406-123707-0>"
Path:
<sip:term@XXXX:5060;transport=udp;lr;ssn;hwnos;TYPE=V6;IP=2409:8
800:8610:E4:85C:DEE6:13D:C975;PORT=58909;Hpt=8e82_86;TRC=7f5-
ffffffff;suid=HeYRBiQJiACGEADkCFze5gE9yXUBAAAA;srti=d0_1025
>
For the two registrations, the Path header field is changed but the Contact
header field is kept unchanged. When storing subscriber data, the S-CSCF
considers the registration abnormal, returns a 403 message, and deletes
subscriber data.
The root cause is as follows: After the VoLTE UE has completed the IMS-
AKA/IPSec registration, the IP address is unchanged, the port number is
changed, and the changed port number is in plain text (not encrypted using
IPSec). When an initial registration is initiated again, the PORT parameter
in the Path header field of the REGISTER message forwarded by the SBC
is changed. However, as the Contact header field is not changed, the S-
CSCF considers the registration abnormal and returns a 403 message
whose Warning header field carries "Administrator deregister user."
Condition This issue occurs when both of the following conditions are met:
After the VoLTE UE has completed the IMS-AKA/IPSec registration, the
IP address is unchanged and the port number is changed.
The changed port number is in plain text (not encrypted using IPSec) and
used to initiate an initial registration.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
All versions of the SE2900
Solution
Workarounds:
N/A
Preventive measures:
This issue will be resolved by a SBC patch, which is to be released by February 2016.
Symptom When two VoLTE subscribers in a call roam to areas with 2G/GSM
coverage, an eSRVCC handover is performed. After the handover, the call
continues for three minutes and then ends normally. However, after these
two VoLTE subscribers return to the 4G network and a call is initiated
between them again, circuit switched fallback (CSFB) is performed on the
MT side.
Trouble N/A
Ticket
Number
Root Cause 1. When a call is addressed to a VoLTE subscriber who returns to the 4G
network after an eSRVCC handover, the VoLTE subscriber's UE receives a
TCP SYN message (for attempting an INVITE message) from the network
side. The TCP SYN message is used to create a TCP connection. However,
as there is already a TCP connection that in the established state, the UE
discards the connection.
2. After the called UE hands over to the 2G network, the SBC sends an
RST message due to the aging of TCPs links on the MT side. However, as
the called UE is still in the 2G network, it has not received the RST
message. After the called UE returns to the 4G network and a call is
initiated to the UE, the SBC sends an SYN message for re-establishing
links. However, the UE has not received the RST message, causing TCP
link status inconsistency. Therefore, the UE does not respond to the SYN
message.
Condition This issue occurs when a TCP connection is used between the UE and
network.
Probability This issue occasionally occurs.
of
Occurrence
Involved Version
SE2900 V300R001C20
Solution
Workarounds:
1. Change the duration of the TCP aging timer on the SBC to one hour. The usage of TCP
resources on the SBC is assessed as follows:
The keepalive period for the server mode is set to one hour, and the keepalive period for the
client mode is set to 32 seconds. A single SCU module supports 50,000 subscribers as well as
80,000 TCP connections for the server mode and 40,000 connections for the client mode. As a
single SCU module supports about 8,000 concurrent calls, TCP connections are sufficient.
MOD SFP: INSPN=BCFPARA9, MODTYPE=P1, BIT=22, BITVAL=1;
Bit 22 of BCFPARA9 is used for function control.
It determines whether the aging time of TCP server links used by IPSec AKA subscribers on
the SE2900 is configurable.
= 0: The aging time is not configurable. It is fixedly set to 3 minutes.
= 1: The aging time is configurable. Use bits 7-0 of BCFPARA10 to configure the aging time.
For details, see the description of BCFPARA10.
Default value: 0
MOD SFP: INSPN=BCFPARA10, MODTYPE=P1, BIT=2, BITVAL=1;
MOD SFP: INSPN=BCFPARA10, MODTYPE=P1, BIT=3, BITVAL=1;
MOD SFP: INSPN=BCFPARA10, MODTYPE=P1, BIT=4, BITVAL=1;
MOD SFP: INSPN=BCFPARA10, MODTYPE=P1, BIT=5, BITVAL=1;
BCFPARA10 is used for value setting. It uses bits 7-0.
It determines the aging duration of TCP server links used by IPSec AKA subscribers. Value
range: 0-60 (in minutes)
The default value is 0, indicating that the aging time is the subscriber registration duration
plus 3 minutes. The aging timer is released when a subscriber deregisters or the SA in use is
handed over.
When the value 1 is used, the link aging time is 2 minutes as the link keepalive period is also
1 minute.
When the value 60 is used, the link aging time is 60 minutes.
Recommended value: 60
Bit 23 of BCFPARA9 is valid only when bit 22 of BCFPARA9 is set to 1.
MOD SFP: INSPN=BCFPARA9, MODTYPE=P1, BIT=23, BITVAL=1;
Bit 23 of BCFPARA9 is used for function control.
It determines whether the aging time of TCP client links used by IPSec AKA subscribers on
the SE2900 is configurable.
= 0: The aging time is not configurable. Links are released 32 seconds after the call ends.
= 1: The aging time is configurable. Use bits 15-8 of BCFPARA10 to configure the aging
time. For details, see the description of BCFPARA10.
Default value: 0
MOD SFP: INSPN=BCFPARA10, MODTYPE=P1, BIT=10, BITVAL=1;
MOD SFP: INSPN=BCFPARA10, MODTYPE=P1, BIT=11, BITVAL=1;
MOD SFP: INSPN=BCFPARA10, MODTYPE=P1, BIT=12, BITVAL=1;
Trouble N/A
Ticket
Number
Root Cause 1. The UDR message sent by the VoLTE AS contains currentLocation.
Involved Version
iPhone IOS 9.2
Solution
Workarounds:
N/A
Preventive measures:
This issue will be resolved in MSOFTX3000 V100R007C10SPH738 (for CPCI) and
MSOFTX3000 V200R009C02SPH138 (for ATCA).
Symptom When a VoLTE subscriber initiates a call to the number 12580, digit
collection fails.
Trouble N/A
Ticket
Number
Root Cause 1. Trace messages on the MGCF for the call from the VoLTE subscriber to
the number 12580. It is found that pressing keys does not work and there
are no outband DTMF messages. Simulate a scenario in which a VoLTE
subscriber initiates a call to the number 10086. Trace messages on the
MGCF for the call. It is found that pressing keys works and there are also
no outband DTMF messages.
These two calls share the same call path: UE-SBC-SCSCF-MGCF-GMSC-
service platform. The only differences are as follows: The 10086 service
platform returns both the ACM and ANM messages while playing an
announcement, but the 12580 platform returns only the ACM message
while playing an announcement.
Check data configured on the MGCF.
SIPTG data for interworking between the MGCF and S-CSCF:
BICCTG data for interworking between the MGCF and GMSC server:
Change the value of Outgoing call open DTMF detect to YES (MOD
SIPTG: TGN="HKMGCF1-HKSCSF1-SIP", CALLERDTMF=YES;).
When the VoLTE subscriber initiates a call again to the number 10086, the
message tracing result shows that the MGCF, after receiving an ANM
message from the next-hop NE, returns a 200 message to the previous-hop
NE and then sends an SMMSG_DETECT_DTMF_REQ message. Finally,
the MOD_REQ message is used to instruct the IM-MGW to perform
DTMF detection.
For a SIP-to-BICC call, when the incoming SIP trunk detects an inband
DTMF signal, it converts the signal to an outband message and sends it to
the next-hop NE. In the message tracing result, it is found that APM
messages are sent when the VoLTE subscriber presses keys, and digit
collection is normal.
However, in the message tracing result for the call to the number 12580, it
is found that no APM messages are sent when the VoLTE subscriber
presses keys, and pressing keys still does not work.
In the message tracing result, it is also found that no MOD_REQ messages
are sent to instruct the IM-MGW to perform DTMF detection.
3. Select the following parameter value when modifying SIPTG data:
In the message tracing result, it is found that before the MGCF returns a
183 message to the previous-hop NE, it has issued DTMF detection to the
IM-MGW.
However, pressing keys still does not work, and no outband DTMF
signaling is found.
4. After comparison with messages in other provinces, it is found that the
value of the p-early-media information element (IE) in the 180 message
sent by the MGCF to the S-CSCF is sendonly in the local province and
sendrecv in other provinces.
This reason is that as the IE is incorrectly set, the terminal cannot report
inband DTMF signals.
Modify SIPTG data by deselecting the following parameter value:
Condition The p-early-media IE in the 180 message sent by the MGCF to the S-CSCF
is set to sendonly.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
MGCF V200R010C020SPC100
Solution
Workarounds:
N/A
Preventive measures:
Modify SIPTG data by deselecting Including sendonly in P-Early-Media for Extra
software parameter 7 of service control.
2.11.2 Subscribers Who Are Not Defined Using the China Mobile-
specific Service Flow Fail to Register
Involved NE: ATS
Applicable Scope: China
Troubleshooting: N/A
Defect Details
Involved Version
ATS V100R006C010SPC200
Solution
Workarounds:
N/A
Preventive measures:
In the iFC template (CSCF and HSS) of the MMTel AS, change type=mmtel_ssf_scc to
type=mmtel_scc for the SERVER parameter, that is, remove the ssf parameter.
The following are example modifications:
MOD
SIFCINF:SIFCTPLID=100,PRIORITY=4200,SERVER="sip:aspool1.voltetas.xx.chinamobile
.com\;type=mmtel_scc";
MOD
SIFCINF:SIFCTPLID=100,PRIORITY=2100,SERVER="sip:aspool1.voltetas.xx.chinamobile
.com\;orig\;type=mmtel_scc";
MOD
SIFCINF:SIFCTPLID=100,PRIORITY=1100,SERVER="sip:aspool1.voltetas.xx.chinamobile
.com\;orig\;type=mmtel_scc";
MOD
SIFCINF:SIFCTPLID=100,PRIORITY=1000,SERVER="sip:aspool1.voltetas.xx.chinamobile
.com\;orig\;type=mmtel_scc";
MOD
SIFCINF:SIFCTPLID=100,PRIORITY=300,SERVER="sip:aspool1.voltetas.xx.chinamobile.
com\;type=mmtel_scc";
Commands before the modifications:
ADD
SIFCINF:SIFCTPLID=101,IFCNAME="VoLTE_AS_MO_INVITE",PRIORITY=2100,PART
IND=PARTIND_DEFAULT,SERVER="sip:aspool2.voltetas.sx.chinamobile.com\;orig\;type=
mmtel_ssf_scc",DEFHND=SESSION_TERMINATED,INCLUDEREGREQ=N,TRIGPT="<
TriggerPoint><ConditionTypeCNF>1</ConditionTypeCNF><SPT><ConditionNegated>0</
ConditionNegated><Group>0</Group><SessionCase>0</SessionCase></SPT><SPT><Cond
itionNegated>0</ConditionNegated><Group>0</Group><SessionCase>3</SessionCase></S
PT><SPT><ConditionNegated>0</ConditionNegated><Group>1</Group><Method>INVIT
E</Method></SPT><SPT><ConditionNegated>1</ConditionNegated><Group>2</Group><
SIPHeader><Header>P-Access-Network-
Info</Header><Content>.*3POC.*</Content></SIPHeader></SPT></TriggerPoint>";
Symptom Calls between VoLTE subscribers and IMS fixed-line subscribers fail. Two
types of symptoms occur:
Symptom 1:
When Samsung S6, Huawei Mate 7, or iPhone 6 on the VoLTE network
initiates a call to an IMS fixed-line phone, the call fails without any
announcement. Trace signaling messages on the CSCF. It is found that a
488 message is returned.
Calls from some of Huawei Mate 7 phones to IMS fixed-line phones fall
back to 2/3G networks and then are connected. Trace signaling
Symptom 2
When M821 on the VoLTE network initiates a call to a VoBB IMS fixed-
line phone, the call is connected without any audio.
When a VoBB IMS fixed-line phone initiates a call to a VoLTE
subscriber, the call is connected with one-way audio (that is, the fixed-
line phone can hear the voice but the mobile phone cannot).
Trouble N/A
Ticket
Number
Root Cause 1. During voice call interworking between VoLTE and VoIP/VoBB
subscribers, the signaling messages sent by the IMS network to the
fixed-line subscriber contain extra SDP parameters that are irrelevant to
the fixed-line network, including LTE codecs and bandwidth. In
addition, the LTE codecs is placed in the most front, which indicates
that fixed-line subscribers preferentially use LTE codecs. However, this
signaling format causes the PON on the fixed-line network to fail in
parsing SDP information. Consequently, the call fails.
2. The following example illustrates that Huawei PON fails:
1. When a VoLTE subscriber initiates a call, the first 10 VoLTE codecs
in the SDP information of the INVITE message sent by the IMS
network is irrelevant to fixed-line devices and exceed a maximum of
eight codecs that can be processed by the MxU. As a result, the MxU
returns a 488 message, causing the call to fail.
2. Some of devices of earlier versions do not support the b=AS field.
When a VoLTE subscriber initiates a call, the IMS network sends
irrelevant bandwidth parameters (b=AS:38b=RS:0b=RR:0) to fixed-line
devices, causing one-way audio or no audio.
Condition The SDP information of the INVITE message sent by the IMS network
contains more than eight codecs.
The IMS network sends irrelevant bandwidth parameters
(b=AS:38b=RS:0b=RR:0) to fixed-line devices.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
SE2600 V200R009C30SPH111
Solution
Workarounds:
N/A
Preventive measures:
Configure the SBC on the fixed-line network side to remove the codes and SDP parameters
(including "a=" line parameters) unsupported by the fixed-line network before sending
messages to the GPON.
Involved Version
All versions of the SE2900
Solution
Workarounds:
Run the following parameter to modify the software parameter:
MOD SFP: INSPN=PROTOCOLPARA6, MODTYPE=P1, BIT=1, BITVAL=0;
Preventive measures:
N/A
When the SE2900 updates DRT data on the SDB module, CPU resource
release is interrupted, and consequently there is a low probability that CPU
resources are preempted by other modules and DRT data is wrongly
modified. When DRT data fails to be queried later, the eSRVCC handover
fails. Note that common calls do not experience this issue.
Condition An eSRVCC handover occurs when a VoLTE subscriber is in the alerting
state.
Probability This issue occasionally occurs.
of
Occurrence
Involved Version
SE2900 V300R001C20SPC100 and SE2900 V300R001C20SPH111
Solution
Workarounds:
On the I-CSCF, add the following configurations:
ADD
IPSI:SUBDN="njsccas10bhw.sccas.js.ims.mnc000.mcc460.3gppnetwork.org",ASADDR="sip
:10.189.100.22";
ADD
IPSI:SUBDN="njsccas11bhw.sccas.js.ims.mnc000.mcc460.3gppnetwork.org",ASADDR="sip
:10.189.99.22";
Preventive measures:
Install SE2900 V300R01C20SPH117 or later.
The message log analysis shows that the MGCF encounters an error when
parsing the "m=fmtp" line of the video SDP body.
SIPAPP_SDP_GetVideoFmtpH264Params():SDP H264 param Type(0)
invalid, MediaIndex = 1, AttrIndex = 1, ulParamIndex = 2. file:
sipsnc.c_12708.
The following is an example of the "m=fmtp" line that is sent by the M823
Involved Version
MGCF V200R010C020SPC100
Solution
Workarounds:
Use the SIP-I International Adaptation feature to remove the SDP parameters of an incoming
INVITE message that cannot be recognized by the MGCF.
Preventive measures:
Load the V200R010C020SPH113 patch.
After the loading, the MGCF can continue the call regardless of unrecognized SDP
parameters.
Involved Version
Symptom When a VoLTE subscriber calls another VoLTE subscriber, the LDRA does
not distribute AAR messages, causing a failure in establishing a bearer for
the calling party.
Trouble N/A
Ticket
Number
Root Cause When an IMS APN bearer is established, the LDRAs route Gx-interface
signaling messages of the P-GW to any of intra-province PCRFs in a pool
in load sharing mode.
When a VoLTE subscriber uses voice services, the SBCs route Rx-interface
signaling messages to any LDRA in load sharing mode. Then, the LDRA
routes the Rx-interface signaling messages to the PCRF that is responsible
for establishing an IMS APN bearer for the subscriber.
Therefore, the session binding function must be configured on the LDRA
for the Gx and RX interfaces. That is, after the LDRA routes Gx-interface
signaling messages to a certain PCRF in a pool, it records the binding
between the subscriber's IP address and the PCRF address. When the
LDRA receives Rx-interface signaling messages from the SBC, it uses the
subscriber's IP address in the messages to query the binding record locally
and forwards the messages to the corresponding PRCF.
As the routing data configured on the P-GW is incorrect and the P-GW
directly routes subscriber registration messages to the PCRF without
traversing the LDRA, the LDRA does not store the session binding
information. When the LDRA fails to query the session binding
information, it discards AAR messages that fail to be routed. Consequently,
a bearer cannot be established for the calling party.
Condition The routing data configured on the P-GW is incorrect.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
All UGW9811 versions
Solution
Workarounds:
N/A
Preventive measures:
Configure global routing data for the P-GW to directly contact the LDRA, which then
performs session binding.
The reason is that anchoring data (T-CSI, ServiceKey, and SCF Address) is
not configured on the HSS for the VoLTE test card.
Condition Anchoring data (T-CSI, ServiceKey, and SCF Address) is not configured on
the HSS for the VoLTE test card.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
N/A
Solution
Workarounds:
N/A
Preventive measures:
Configure anchoring data (T-CSI, ServiceKey, and SCF Address) on the HSS for the VoLTE
test card.
2.12.5 Calls Fail When Diameter Route Data Is Not Configured for
the Rx Interface of the SBC
Involved NE: SBC
Applicable Scope: global
Troubleshooting Engineer: Zhou Qiang (ID: 00232207)
Defect Details
Check data configuration on the SBC. It is found that Diameter routes from
the SBC to PCRF are not configured.
Condition Diameter routes from the SBC to PCRF are not configured.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
All SE2900 versions
Solution
Workarounds:
N/A
Preventive measures:
On the SBC, run ADD DIAMRT to add Rx interface-specific routes from the SBC to PCRF.
Trouble N/A
Ticket
Number
Root Cause To improve the LTE paging success rate of the live network in Guangzhou
City, enable accurate addressing on the MME. Accurate addressing means
addressing first from the last eNodeB and then from the track area (TA) list.
After accurate addressing is enabled, the delay in establishing some calls
will be prolonged.
Condition Accurate addressing is enabled.
Probability This issue occasionally occurs.
of
Occurrence
Involved Version
All USN9810 versions
Solution
Workarounds:
N/A
Preventive measures:
Disable accurate addressing for the VoLTE network.
After accurate addressing is disabled, the delay in establishing calls will be reduced by 300
milliseconds.
Symptom When an X2-based handover is performed in a call, the EPC does not send
an QCI-1 bearer establishment request, causing an access failure. The
details are as follows: When a QCI-1 bearer fails to be established on the
originating side, the TQOS timer of the calling terminal will expire,
causing the calling terminal to release the call with a CANCEL message;
when a QCI-1 bearer fails to be established on the terminating side, the
TQOS timer of the called terminal will expire, causing the called terminal
to release the call with a 580 message.
Trouble N/A
Ticket
Number
Root Cause 1. Signaling analysis on the terminal side: Trace SIP messages on the
calling terminal. It is found that the calling terminal sends a CANCEL
message eight seconds after receiving a 200 (to PRACK) message. During
this process, the calling terminal does not send an UPDATE message. This
indicates that the calling terminal does not receive a QCI-1 bearer
establishment request.
2. Signaling analysis on the eNodeB side: The eNodeB does not receive the
QCI1 establishment message from the MME on the EPC network.
Therefore, it does not issue a command to instruct the terminal to establish
a QCI1 bearer.
3. Signaling analysis on the SBC side: The SBC sends an AAR message to
the PCRF and receives the AAA message from it. This indicates that the
AAA/AAR message exchange is successful.
4. Signaling analysis on the SAEGWP-GW side: The terminal initiated a
VoLTE call at 16:40:42 and performed an X2 handover at 16:40:43. Almost
at 16:40:43, the PCRF sent an RAR message to instruct the SAEGWP-GW
to establish the dedicated QCI=-1 bearer. Almost at 16:40:43, the SAEGW
returned an RAA (cause code = 4002) to the PCRF.
It is concluded that X2-based handover conflicts with dedicated bearer
establishment. It is because the SAEGW does not send a QCI-1 bearer
establishment request that the call fails to be connected.
Condition X2-based handover conflicts with dedicated bearer establishment.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
Ericsson SAEGW
Solution
Workarounds:
N/A
Preventive measures:
The corresponding 3GPP protocol stipulates how the MME should behave when the eNodeB
is performing an X2-based handover, but not how the S-GW behave in this scenario. It is
recommended that the S-GW do the same as the MME in this scenario.
It is recommended Ericsson SAEGW continue to send a Create Bearer Request to the MME
for implementing VoLTE services because it can increase the call connection rate.
If this issue occurs, Huawei SAEGW does not consider the terminal unstable because the
handover is complete for the terminal. Therefore, Huawei SAE can continue to send a QCI-1
bearer establishment request to ensure the call connection.
Symptom When a call is addressed to a subscriber who has just registered, the
network returns a 403 message. The call failure cause is "User is busy".
When a call is attempted to the subscriber again, the network still returns a
403 message.
Trouble N/A
Ticket
Number
Root Cause 1. Shortly after the calling party sent an INVITE message at 13:32:28.924,
an RRC connection and default bearer were established. At 13:32:30.265,
the network received a 100 (Trying) message and then a 403 (to INVITE)
message to the calling party, indicating that the called party was busy. The
calling party then sent a CANCEL message to release the call.
2. When the calling party initiated the call, the called party had just
registered with the IMS network.
3. At 13:33:21.282, the calling party sent an INVITE message again.
However, the network still returned a 403 message to the calling party,
indicating that the called party was busy.
As the first CANCEL message sent by the calling party carries SDP
information as opposed to RFC 6337/3312, IMS resources are not released
properly. When the calling party initiates a call again, the network still
returns a 403 message to deny the call.
The following are excerpts from RFC 6337/3312:
If a UAC generates an initial INVITE without an offer and receives an
offer in a 1xx or 2xx response which is not acceptable, it SHOULD
respond to this offer with a correctly formed answer and immediately send
a CANCEL or a BYE.
580 (Precondition Failure) responses and BYE and CANCEL requests,
indicating failure to meet certain preconditions, SHOULD contain an SDP
description, indicating which desired status triggered the failure. Note that
this SDP description is not an offer or an answer, since it does not lead to
the establishment of a session.
The format of such a description is based on the last SDP (an offer or an
answer) received from the remote UA.
Condition The CANCEL message sent by the calling terminal carries SDP
information.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
N/A
Solution
Workarounds:
N/A
Preventive measures:
1. Configure the SBC to delete SDP information from the CANCEL message. The final
solution is to urge terminal engineers to resolve the terminal defect.
2. Install the ATS9900 V300R001C20SPC109 patch to delete SDP information from the
CANCEL message.
Occurrence
Involved Version
N/A
Solution
Workarounds:
N/A
Preventive measures:
On the DNS, modify SRV query data for the ATCF.
Symptom The call fails to be answered after an aSRVCC handover is performed for a
VoLTE subscriber (in Shenzhen) who has subscribed to the CRBT service
and is being alerted of an incoming call. The eMSC server returns a 488
message.
Trouble N/A
Ticket
Number
Root Cause After a handover is completed, the terminal answers the call by returning a
200 message. The CRBT AS needs to update SDP information. The SCC
AS sends an INVITE message to the eMSC server through the SBC,
instructing the eMSC server to update SDP information. The INVITE
message carries the codecs as shown in the following figure.
However, the eMSC server returns a 488 message carrying "Incompatible
media format".
The reason is that the INVITE message carries AMR rate set 7 but the
eMSC server supports only AMR rate set 1.
Condition The codecs supported by the SCC AS and eMSC server are different.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
MSOFTX3000 V200R010C10SPC100
Solution
Workarounds:
N/A
Preventive measures:
Modify data configuration on the eMSC server.
That is, set the inter-office codec to UMTS-AMR2(set 7).
Symptom A ZTE terminal user has subscribed to an Intelligent Network (IN) service.
After the ZTC terminal user initiates a call and talks with the called party
for three minutes and six seconds, the call is automatically released.
Trouble N/A
Ticket
Number
After the call is answered, the SCP AS sends an OPTIONS message to the
ZTE terminal every three minutes. The ZTE terminal (using the MKT chip)
includes SDP information in a 200 (to OPTIONS) message but the SCC AS
does not transparently transmit the message. Consequently, the MMTel AS
sends a 408 message, resulting in the SCP AS releasing the call.
Currently, when the 200 (to OPTIONS) message carries SDP information,
the SCC AS fails to match the message with the Offer/Answer model and
therefore discards it.
According to RFC 3261, the 200 (to OPTIONS) message returned by the
ZTE terminal is allowed to carry SDP information.
RFC 3261
A message body MAY be sent, the type of which is determined by the
Accept header field in the OPTIONS request (application/sdp is the default
if the Accept header field is not present). If the types include one that can
describe media capabilities, the UAS SHOULD include a body in the
response for that purpose. Details on the construction of such a body in the
case of application/sdp are described in [13].
According to RFC 3264, SDP information does not affect the offer/answer
negotiation unless the port number is 0.
An SDP constructed to indicate media capabilities is structured as follows:
It MUST be a valid SDP, except that it MAY omit both "e=" and "p=" lines.
The "t=" line MUST be equal to "0 0". For each media type supported by
the agent, there MUST be a corresponding media description of that type.
The session ID in the origin field MUST be unique for each SDP
constructed to indicate media capabilities. The port MUST be set to zero,
but the connection address is arbitrary. The usage of port zero makes sure
that an SDP formatted for capabilities does not cause media streams to be
established if it is interpreted as an offer or answer.
The preceding analysis shows that the issue is caused by the fact that the
SCC AS incorrectly processes the SDP information in the 200 (to
OPTIONS) message.
Condition ZTE terminal users has subscribed to IN services.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
ATS9900 V100R006C10SPC200
Solution
Workarounds:
N/A
Preventive measures:
Install the V100R006C10SPH218 patch.
Involved Version
N/A
Solution
Workarounds:
N/A
Preventive measures:
ZTE needs to rectify the SCC AS to resolve this issue.
Symptom A calls C by dialing the short number. After the call is answered, A places
the call on hold and calls B. The call is answered by B. A triggers an
eSRVCC handover. The call between A and B can be handed over but the
call between A and C cannot.
Trouble N/A
Ticket
Number
Root Cause The following figure shows the correct mid-call handover procedure:
Different from the correct mid-call handover procedure, the eMSC server
does not send an INVITE message as in step 28 after receiving a REFER
message and returning a 202 message.
When the eMSC server receives the REFER message pertaining to the
second call, it tries to analyze the called number in the Refer-To header
field. As number analysis data is not configured for the called number that
is a short number, analyzing the called number fails and the handover flow
is terminated. The following figure shows the incorrect handover
procedure:
To resolve this issue, configure the eMSC server to select a route based on
the ATCF URI in the Refer-To header field rather than analyzing the called
number.
Condition A mid-call handover occurs for calls made by dialing the short number.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
MSOFTX3000 V200R010C10SPC100
Solution
Workarounds:
N/A
Preventive measures:
Install the V200R010C10SPH110 patch.
Symptom eSRVCC handover test result: After an alerting call is handed over but the
calling party hangs up before the called party answers the handed-over call,
the call cannot be released on the terminating side. The message tracing
result of the SCC AS shows that the SCC AS returns a 487 message to the
originating side and a 480 (Reason: Q.850;cause=66;text="channel type not
implemented") message to the ATCF after receiving a CANCEL message
from the originating side.
The feedback from NSN engineers for the eMSC server (SRVCC IWF)
shows that the SCC AS (Huawei) must send a CANCEL or BYE message
to stop the alerting tone after the eMSC server (NSN) returns a 480
message.
Trouble 5443542
Ticket
Number
Root Cause The message tracing result shows that the SCC AS initiates a handover
request to the eMSC server (as indicated in line 151) and receives a 183
message (as indicated in line 177). At this time, the called party is being
alerted of an incoming call.
Later, the SCC AS receives a 503 message from the PSBC side. The
original call is released, and the handover is successful. After nine seconds,
the calling party sends a CANCEL message (as indicated in line 239).
Then, the SCC AS converts the CANCEL message to a 480 message (as
indicated in line 280) and sends the 480 message to instruct the eMSC
server to release the handed-over call.
The reason why the SCC AS converts the CANCEL message to a 480
message is as follows:
The SCC AS receives an INVITE message from the eMSC server and
returns a 183 message to the eMSC server. To terminate the INVITE
transaction, the SCC AS must return a final response to the eMSC server.
However, as the calling party releases the call, the final response can only
be Oxx or 480.
The CANCEL message is used to cancel the previous request. As the SCC
AS itself receives an INVITE message from the eMSC server, it cannot
Involved Version
ATS9900 V100R010C10SPH213
Solution
Workarounds:
N/A
Preventive measures:
Ask NSN to rectify the eMSC server.
Symptom After the I-CSCF receives an INVITE message from the AS, it sends an
LIR message to Bell DRA. After eight seconds, the I-CSCF has not
received an LIA message, causing the I-CSCF to release the call with a 488
message.
Although the feedback from Bell engineers shows that Bell DRA has sent
an LIA message to the I-CSCF, Huawei finds that the I-CSCF has not
received the LIA message.
Trouble N/A
Ticket
Number
Root Cause Trace Diameter messages on the CSCF. It is found that the CSCF has
received an LIA message half a second after it sends an LIR message to
Bell DRA.
However, the subscriber messages traced on the CSCF show that the I-
CSCF has sent an LIR message and encountered a timeout after eight
seconds.
If the LIA message can be traced through Diameter message tracing but not
through subscriber message tracing (service layer tracing), the Diameter
protocol layer may encounter an error. Enable the debug tracing on the
CSCF. The following information is displayed:
M0161P192F03S08M 2015-11-26 16:13:03
ERR [a/source/Sig/DiamRM/src/diameterlm.c FileID(770) : 5260
<DiamDebugSend>]
Diameter Stack Debug:Error Information[DiamRmValidateRsp, 3594]E-Bit
set in the answer message.ResultCodeType = 5ResultCodeValue = 5012
It is found that E-Bit (indicated in error) is set to TRUE in the case of
ResultCodetype=5012.
According to RFC 3588, E-Bit can be set to TRUE only when the error
code falls within the range 3001 to 3010. That is, E-Bit cannot be set to
TRUE when the error code is 5012.
7.1.3 Protocol Errors
Errors that fall within the Protocol Error category SHOULD be treated on a
per-hop basis, and Diameter proxies MAY attempt to correct the error, if it
is possible. Note that these and only these errors MUST only be used in
Involved Version
CSC3300 V100R010C10SPH210
Solution
Workarounds:
N/A
Preventive measures:
Ask the corresponding vendor to rectify the HSS.
Symptom When a VoLTE subscriber in Shanxi Province initiates a call to the 114
service platform, the platform returns a 183 message and plays an
announcement. However, when the subscriber follows the announcement to
press the key 1, 2, or 3, no response is returned. The messages traced on the
MGCF show that the UMG does not send a NOTIFY message to report
DTMF signals.
The subscriber can initiate a call to the 10086 service platform. The
message flow is different from that for calls made to the 114 service
platform. The details are as follows: The 10086 service platform returns a
200 message. After the subscriber presses keys, responses are returned. The
MGCF can receive the NOTFIY message and send the APM message (out-
of-band message).
Trouble 5346500
Ticket
Number
Root Cause The message tracing result shows that when the subscriber initiates a call to
the 114 service platform, the terminating side returns a 183 message to the
subscriber and immediately plays an announcement to instruct the
subscriber to press keys. This is inband digit collection during the session
establishment.
Trace subscriber messages on the SBC. It is found that the subscriber
presses keys on the terminals after the MGCF returns a 183 message. It is
also found that the MGCF sends media packets to the terminal but the
terminal does not send media packets to the MGCF. This indicates that the
terminal does not send the media streams related to pressed keys to the
MGCF.
Trace signaling messages on the MGCF. It is found that the SDP body of
the 183 (to INVITE) message sent by the MGCF carries a=rtpmap:102
telephone-event/8000, which indicates that DTMF digit collection is
supported. Then, check the 183 message used for playing an
announcement. It is found that the P-Early-Media header field value is
sendonly.
Involved Version
MSOFTX3000 V200R010C20SPC100
Solution
Workarounds:
N/A
Preventive measures:
Run MOD SIPTG on the MSOFTX3000 to set ESFPARA7 to FUNC15-0.
MOD SIPTG: TGN="XXX", ESFPARA7= FUNC15-0;
Symptom When a video call is made to a powered-off phone, the MRFC returns a
500 message after the MMTEL AS sends an INVITE message to request
the MRFC to play an announcement.
Trouble 5489225
Ticket
Number
Root Cause The error information Cro response pb fail,Bc=27(1625) is typically
generated due to a license restriction. Check H.248 messages between the
MRFC and MRFP. It is found that the following information is displayed.
Involved Version
All MRFC versions
Solution
Workarounds:
N/A
Preventive measures:
As there are no video resources involved for the MRFP to play announcements, run MOD
MRFPRES on the MRFC to delete all video capabilities of the MRFP.
Application Limitation: On the live network, the MRFC does not interwork with the convergent
conference system of the MediaX (that is, there is no VOBB&VoLTE& convergent conferencing
scenario). Therefore, the video license is not required.
Symptom During the iPhone access test, when the SCC AS includes the C-MSISTN
and ATU-STI in the MESSAGE message sent to the ATCF, the SBC returns
a 404 message, indicating that the corresponding subscriber data record
cannot be found.
Trouble N/A
Ticket
Number
Root Cause Trace messages on the live network. It is found that this issue occurs when
the iPhone, after completing an eSRVCC handover and releasing the
handed-over call, returns from the IMS to CS domain for registration. The
following are the message flows for the successful and failed registrations:
Message Flow for the Successful Registration
6. When the SCC AS then receives the REGISTER message for the
registration initiated using Address-B, it exchanges messages with the HSS
to obtain the subscriber information. This operation takes several seconds.
After this operation, the SCC AS sends a MESSAGE message to the ATCF
to update the C-MSISDN and STU-STI.
7. The SBC receives a 200 (to REGISTER) message and creates the
corresponding subscriber data record. If the received MESSAGE message
can match the created subscriber data record and the subscriber's C-
MSISDN and STU-STI can be successfully inserted, it returns a 200 (to
MESSAGE) message.
Message Flow for the Failed eSRVCC Handover
The first four steps are similar to those in the message flow for the
successful eSRVCC handover.
1. The iPhone uses Address-A to initiate a call, completes an eSRVCC
handover, and then releases the call in the CS domain. (The call lasts about
10 seconds.)
2. The iPhone returns to the VoLTE domain from the CS domain and uses
Address-B to register. The IMS Core needs to remove the binding between
the iPhone subscriber and Address-A, that is, to initiate the corresponding
deregistration flow. (The blue part in the preceding figure shows the
deregistration flow.)
2. After an eSRVCC handover, Huawei Mate 7 phone still uses the original
IP address for registration when returning from the CS to VoLTE domain.
Condition The iPhone registers after an eSRVCC handover.
Probability This issue occasionally occurs.
of
Occurrence
Involved Version
SE2900 V300R001C02
Solution
Workarounds:
N/A
Preventive measures:
Install the V300R001C02SPH111 patch.
Involved Version
ATS9900 V100R006C10SPC100
Solution
Workarounds:
N/A
Preventive measures:
Install the V100R006C10SPH218 patch.
2. Analyze why the S-CSCF fails to query the subscriber data. The
analysis result shows that the S-CSCF with which the UE has registered
is not the S-CSCF to which the UE has initiated a subscription to the
subscriber status. Consequently, the latter S-CSCF cannot query the
subscriber data locally.
Address of the S-CSCF with which the UE has registered:
3. Analyze why the SBC sends the SUBSCRIBE message to the incorrect
S-CSCF. The data configuration submitted by field engineers shows that
the SBC uses an embedded DNS for managing mappings between
4. Correct the data configuration on the SBC. It is found that this issue is
resolved.
Condition A registered UE sends a subscription to the subscriber status.
The DNS data configuration for the P-CSCF is inconsistent with that for
the I-CSCF.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
CSC3300 V100R011C10SPC100
Solution
Workarounds:
N/A
Preventive measures:
Correct the DNS data on the SBC to enable the SBC to map S-CSCF host names to the
corresponding S-CSCF IP addresses.
Symptom When the S-CSCF contacts an AS, the AS returns a 598 message. Then, the
S-CSCF does not continue to contact another AS.
Trouble N/A
Ticket
Number
Root Cause STASFPLCY data on the S-CSCF determines whether the S-CSCF denies
the call or continues to process the call based on iFC data when it fails to
contact an AS. If STASFPLCY data is not configured, the S-CSCF by
default denies the call when it fails to contact an AS.
Involved Version
CSC3300 V100R011C10SPC100
Solution
Workarounds:
N/A
Preventive measures:
Configure the corresponding STASFPLCY data on the S-CSCF.
Defect Details
Symptom After an UE hands over from the LTE to CS network, the MGCF fails to
proxy ICS registrations for the UE due to an authentication failure.
Trouble N/A
Ticket
Number
Root Cause It is found that the REGISTER message sent by the MGCF has carried
integrity-projected="auth-done" and TDMI data on the S-CSCF shows
that the S-CSCF allows registration in auth-done mode.
Theoretically, when the S-CSCF receives the REGISTER message from the
MGCF, it determines that CS authentication has been performed and IMS
authentication is not required. However, the message tracing result shows
that the S-CSCF still sends an MAR message. This is because the S-CSCF
does not trust auth-done carried in the REGISTER message sent by the
MGCF.
The analysis of TDMI data submitted by field engineers shows that the
following two TDMI data records conflict:
ADD TDMI: ADDRT=IPADDRESS, IPSEG="10.145.34.120",
MASK="255.255.0.0", ALLOWAUTHDONE=N;
ADD TDMI: ADDRT=IPADDRESS, IPSEG="10.145.34.62",
MASK="255.255.0.0", ALLOWAUTHDONE=Y;
After the S-CSCF matches the first TDMI data record, it does not trust
auth-done carried in the REGISTER message sent by the MGCF and
therefore sends an MAR message to request authentication. This causes an
authentication failure.
Condition TMDI data on the S-CSCF is incorrect.
Probability This issue always occurs.
of
Occurrence
Involved Version
CSC3300 V100R011C10SPC100
Solution
Workarounds:
N/A
Preventive measures:
Correct TDMI data on the S-CSCF.
MOD TDMI: ADDRT=IPADDRESS, IPSEG="10.145.34.120", MASK="255.255.0.0",
ALLOWAUTHDONE=Y;
Symptom When an RCS client sends a MESSAGE message, the CSCF returns a 415
message carrying "Unsupported media type".
Trouble N/A
Ticket
Number
Root Cause 1. When an RCS client sends a MESSAGE message, the CSCF returns a
415 message carrying "Unsupported media type" (see the following figure).
This is because that the CSCF does not support the content in the
MESSAGE message sent by the RCS client.
4. It is found that SMSG data has been modified on the customer side
(SMSG data before modification can support all media types). This issue
can be resolved after SMSG data is corrected.
Condition SMSG data on the S-CSCF is incorrect.
Probability This issue always occurs.
of
Occurrence
Involved Version
CSC3300 V100R011C10SPC100
Solution
Workarounds:
N/A
Preventive measures:
Configure SMSG data.
ADD SMSG: MEDT=APPLICATION, MEDST=ALL, MSGLEN=1500;
Symptom During a mid-call eSRVCC handover, the SCC AS sends a BYE message to
release the call.
Trouble N/A
Ticket
Number
Root Cause 1. In the normal handover flow, after the SCC AS returns a 200 (to
INVITE) message, it needs to send a REFER message instructing the
eMSC server to perform media negotiation for the second call.
Involved Version
ATS9900 V100R006C10SPC210
Solution
Workarounds:
N/A
Preventive measures:
1. After three minutes, another ACR [Interim] message is sent to the CCF.
1. After the call ends, an ACR [Stop] message is sent to the CCF.
In this way, the ACR consolidation for steps 4.1 and 4.2 is correct but the
access network information in the ACR consolidation for steps 4.3 and 4.4
is incorrect.
Condition A handover is performed between the VoWiFi and VoLTE networks.
Probability This issue always occurs.
of
Occurrence
Involved Version
ATS9900 V100R008C10 TR5
Solution
Workarounds:
N/A
Preventive measures:
This issue has been resolved in ATS9900 V100R008C10 TR6.
Involved Version
MSOFTX3000 V200R010C20
Solution
Workarounds:
N/A
Preventive measures:
Set bit 8 of P1510 to 0.
The following figure shows the description of bit 8 of P1510:
2.13.8 Calling Parties Cannot Hear the Ring Back Tone When
Calls to CRBT Subscribers Are Forwarded Upon No Reply
Involved NE: ATS
Applicable Scope: global
Troubleshooting Engineer: Wu Dai (ID: 00146329)
Defect Details
The following figure shows the networking diagram where a 180 message
is returned when the forwarded-to subscriber is under VoLTE coverage:
The 180 message does not carry any PEM indicator. According to the
relevant protocol, the calling mobile phone takes the PEM indicator
received last time. However, as the inband signaling for the CRBT
announcement has been released, the CRBT announcement cannot be
played.
The following figure shows the networking diagram where C is in the CS
domain:
The MGCF converts the ACM message to a 180 message whose PEM
indicator is inactive. When the mobile phone receives this indicator, it
switches to the local mode for playing the ring back tone.
Involved Version
ATS9900 V100R006C10SPC200
Solution
Workarounds:
N/A
Preventive measures:
ATS SPH215 has been developed to resolve this issue. Specifically, P3302 is used to resolve
this issue.
Subsequent patches will be developed to resolve all the issues related to the "call forwarding
+ CRBT" scenario.
To resolve the issue that occurs when B is in the CS domain, use P2311 and P3302.
To resolve the issue that occurs when B is in the IMS domain, use P2311.
The following is the description of P2311:
P2311 is used for function control.
P2311 is used to determine whether the ATS includes the P-Early-Media header field whose
PEM indicator is inactive in an outgoing 180 message in the following scenarios:
The called terminal is in the LTE network, and the 180 message sent by the called
terminal does not carry any SDP information or the P-Early-Media header field.
In non-forking scenarios, the ATS that serves the One Number or Virtual PBX subscriber
sends a 180 message to the calling party.
P2311 applies only in FMC networks.
Default value: 0
= 0: The ATS does not include the P-Early-Media header field whose PEM indicator is
inactive in an outgoing 180 message.
= 1: The ATS includes the P-Early-Media header field whose PEM indicator is inactive in an
outgoing 180 message.
2.13.9 CRBT Service Fails When the Time Between the UPDATE
Message and 200 (to UPDATE) Message Is Too Short
Involved NE: ATS
Applicable Scope: global
Troubleshooting Engineer: Huang Jianguo (ID: 00135928)
Defect Details
Symptom The CRBT service fails when the time between the UPDATE message and
200 (to UPDATE) message is too short.
Trouble N/A
Ticket
Number
Root Cause 1. First trace messages on the MMTel AS for the forwarding party.
2. Check whether an UPDATE message has been retransmitted many
times.
3. Find the time when the UPDATE message was first received and check
whether a 200 message has been received in the same direction at the
same time. It is found that a 200 message has been received in the same
direction at the same time and the 200 message has been transparently
transmitted but the UPDATE has not.
This is because a large number of UPDATE messages are generated in the
precondition flow when the CRBT service platform is involved.
Condition The "call forwarding + CRBT" scenario occurs.
Probability This issue occasionally occurs.
of
Occurrence
Involved Version
ATS9900 V100R006C10SPC200
Solution
Workarounds:
N/A
Preventive measures:
A patch will be developed by the end of November 2015 to resolve this issue.
2.13.10 DNS Query Fails When the SRV Record for a Host Name
on the DNS Exceeds 512 Bytes and DNS Links Configured on the
CSCF Work in UDP Mode
Involved NE: CSC3300
Applicable Scope: global
Troubleshooting Engineer: Huang Jianguo (ID: 00135928)
Defect Details
Symptom When mobile subscribers in City Chongqing are roaming in City Ningxia,
DNS query fails. Specifically, after the SRV returns a query result, the
ENUM returns NULL.
Trouble 5296561
Ticket
Number
Root Cause Check external messages. It is found that there are SRV records but these
records carry the TC parameter.
When the bit for the TC parameter in the response to a query request is set
to 1, only the first 512 bytes are returned if the response exceeds 512 bytes.
When the CSCF receives the TC parameter, it finds that the returned result
is incomplete. Then, the CSCFR uses the TCP mode to perform DNS
query. However, it finds that there are no TCP links because the transport
protocol type configured on the SDNSL is UDP. For details, see the
following debug logs:
ERR [a/source/Sig/ENUM/src/enumproc.c FileID(707) : 3216
<EnumStackLogprint>] RM: [eENUM_LOG_ERROR][Module 112]
[EnumQm_HandleResponseMsg:3512]:
EnumCm_TrTcpSelect()/EnumCm_TcpLinkPriSelect()failed when
received truncated response, return 0x10A04327! M0112P191F01S03M
2015-10-26 17:44:50 ERR [a/source/Sig/ENUM/src/enumproc.c
Therefore, you can infer that this issue is caused by the fact that the SRV
record for a host name on the DNS exceeds 512 bytes and DNS links
configured on the CSCF work in UDP mode. That is, the DNS query result
that exceeds 512 bytes is not supported.
Condition The DNS query result exceeds 512 bytes.
DNS links configured on the CSCF work in UDP mode.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
CSCF V100R010C10SPC200
Solution
Workarounds: N/A
Preventive measures:
Method 1: Change the link transmission mode configured on the SDNSL from UDP to TCP.
Method 2: Compress the SRV record for a host name.
Symptom The calling terminal displays the call failure when a call from an iPhone
subscriber in the CS domain to a VoLTE subscriber (IN service subscriber)
is normally released by the VoLTE subscriber. The following is a snapshot
of the call failure displayed on the calling terminal:
Trouble N/A
Ticket
Number
Root Cause Analyze the traced messages.
Involved Version
MSOFTX3000 V200R010C20
Solution
Workarounds:
Configure data on the MGCF to convert the SIP cause value 487 to the cause value 159
(normal unspecified).
ADD CVTSIPCAU: ON="officename", SRCCAU=SC487, DESCAU=CV159;
Preventive measures:
A patch will be developed to resolve this issue.
Symptom B is a VoLTE subscriber who has subscribed to the CRBT service. When A
in the CS domain calls B, the 491 message is generated in the signaling
message flow. However, the call can be connected.
Trouble N/A
Ticket
Number
Root Cause The 491 message is described in the relevant protocol as follows:
21.4.27 491 Request Pending
The request was received by a UAS that had a pending request within
the same dialog.
The 491 message occurs in the following scenarios:
Scenario 1:
When the MGCF receives an UPDATE message from the CRBT platform,
it returns a 200 message. At the same time, the MGCF sends an UPDATE
message.
The MGCF sends the 200 and UPDATE messages at the same time. That
is, the MGCF sends the UPDATE message immediately after sending the
200 message.
the CRBT service scenario. The reason why the UPDATE message is sent
is as follows:
A in the CS network calls B in the VoLTE network and the call is
forwarded to C for some reason (for example, when B does not reply or is
busy). If there is no UPDATE message for connecting the call to C, the
precondition flow for C cannot be implemented, causing a failure in
connecting the call.
The corresponding message flow is as follows:
Involved Version
MSOFTX3000 V200R010C20
Solution
Workarounds:
Configure the CRBT platform in such a way that the UPDATE message sent by it does not
carry a=conf.
Preventive measures:
N/A
Symptom In City Suzhou, China, when A initiates a video call to B, A can neither
view the video of B nor hear the voice of B but B can do both.
Trouble N/A
Ticket
Number
Root Cause The analysis of signaling messages shows that the call can be connected;
the analysis of media packets generated after the call is answered shows
that SBC-2 on the originating side can receive media packets from the
calling terminal and send them to SBC-1 on the terminating side. However,
SBC-2 does not receive media packets from SBC-1.
The analysis of messages traced on SBC-1 shows that SBC-1 can receive
packets from SBC-2 and send them to the called terminal. SBC-1 can also
receive media packets from the called terminal and send them to SBC-2.
The message flow on the media plane is as follows:
Ping the peer IP address from SBC-1. It is found that the bearer channel
fails.
+++SE2900/*MEID:5*/2015-10-14 19:26:48+08:00
O&M#162
%%PING: SRN=0, SN=1, IPTYPE=IPV4, DIPV4="10.189.109.150",
SIPV4="10.189.103.137", VRFFLAG=Y,
VRFNAME="ChinaMobile_IMS_Media", DATATYPE=DYNAMICLEN;
%%
RETCODE = 0 Operation succeeded
The result is as follows
------------
Sent packets = 5
Received packets = 0
Packet loss ratio(%) = 100
Maximum round time(ms) = NULL
Minimum round time(ms) = NULL
Average round time(ms) = NULL
(Number of results = 1)
---END
It is found that the bearer plane IP address configuration on SBC-1 is
incorrect. That is, the peer IP address is incorrectly set to a signaling plane
IP address, resulting in the IP interworking failure. This issue is resolved
after the bearer plane IP address configuration is corrected.
Condition The bearer plane IP address configuration the SBC is incorrect.
Probability This issue may occur.
of
Occurrence
Involved Version
2. In the abnormal message flow, when the IMS returns the SIP cause value
487, the MGCF converts the cause value to 127 and then sends an REL
message carrying the cause value 127.
You can doubt that the VMSC server plays an announcement for the cause
value 127. Perform a test on Ericsson VMSC server Huawei VMSC server.
Compare the test results and it is found that this doubt can be confirmed.
Then comes the next question: What is the cause value conversion
mechanism of the MGCF? The cause value conversion mechanism of the
MGCF is as follows:
First, the MGCF parses the Reason header filed in the SIP message.
The Reason header field can contain multiple cause values, which are
classified into SIP and Q.850 causes values. SIP and Q.850 cause values
are separated by coma (,).
The MGCF preferentially obtains the first cause value.
If the first cause value is a Q.850 value greater than 127, the MGCF
discards it and obtains the next one.
If the first cause value is a SIP cause value, the MGCF converts the cause
value to another value using the configured mapping between SIP status
codes and cause values. Alternatively, when the SIPSL sends an REL
message to the CCB, it queries the data configured by running ADD
CVTSIPCAU to perform this conversion.
In the normal message flow, the Reason header field is as follows:
Reason: Q.850;cause=31;text="normal",SIP;cause=487
In the abnormal message flow, the Reason header field is as follows:
Reason: SIP;cause=487,Q.850;cause=31
However, the SCP AS changes the Reason header field in the 487 message.
This issue is caused by the fact that the SCP AS changes the sequence of
cause values in the Reason header field. This issue will be resolved in
subsequent versions.
Condition A subscriber attached to Ericsson VMSC server calls a VoLTE subscriber
who is busy.
Probability The problem occurs when the preceding condition is met.
of
Occurrence
Involved Version
MSOFTX3000 V200R010C20
Solution
Workarounds:
Configure data on the MGCF to convert the SIP cause value 487 to the cause value 159
(normal unspecified).
ADD CVTSIPCAU: ON="officename", SRCCAU=SC487, DESCAU=CV159;
Preventive measures:
A patch will be developed to resolve this issue.
2.13.15 When Huawei IMS Interworks with Bell SBC, the TAS
Cannot Obtain the sbc-domain Field from the P-Access-Network-
Info Header Field
Involved NE: ATS
Applicable Scope: global
Troubleshooting Engineer: zhang Minchao (ID: 00290970)
Defect Details
Symptom An interoperability test is performed between Huawei IMS and Bell SBC.
The details are as follows: A is a VoLTE subscriber whose area code is
0772. When A is roaming in the 4G network in another location (with the
area code 0771) in the same province and initiates a call to a PSTN number
in the home location without dialing the area code, the system plays an
announcement stating that the number you have dialed is invalid.
Trouble N/A
Ticket
Number
Root Cause The traced messages show that the TAS incorrectly performs number
normalization. That is, it normalizes the PSTN number to a global number
prefixed with 86772. The internal logs show that the TAS fails to obtain the
sbc-domain field from the P-Access-Network-Info header field. This is
because the ATS cannot recognize the sub-domain sent by Bell SBC that is
not enclosed with quotation marks.
The sbc-domain, ue-ip, and ue-port in the P-Access-Network-Info header
field sent by Bell SBC are not enclosed with quotation marks.
A software parameter is used to determine whether the sbc-domain, ue-ip,
and ue-port in the P-Access-Network-Info header field sent by the SE2900
are enclosed with quotation marks.
Involved Version
All versions of the ATS
Solution
Workarounds:
N/A
Preventive measures:
A patch will be developed to resolve this issue.
Symptom When the ATS sends a PUR message to obtain transparent data from the
HSS for the unregistered subscriber during a call, the call fails.
Trouble N/A
Ticket
Number
Root Cause When the CSCF routes a call from a VoLTE subscriber to the TAS, the TAS
returns "query adb failed". When you run LST MSR, the system displays
that the VoLTE subscriber does not exist (subscriber data sent through the
UDA message is incomplete). When you run ADD MSR, the system
displays that the VoLTE subscriber exists (The HSS returns the error code
5105 to the PUR message).
1. When the subscriber initiates a registration before being defined on the
ATS, the MMTel AS cannot obtain subscriber data, causing the registration
to fail. However, as the SCC AS does not need to obtain subscriber data,
the registration is successful.
2. When the subscriber is defined on the TAS, the MMTel AS sends a PUR
message to push TAS-UPDATE-DATA with SequenceNumber set to 0.
However, as the SCC AS has pushed TAS-UPDATE-DATA during the
subscriber registration, SequenceNumber must be set to 1.
Condition A subscriber has registered with the ATS before being defined on the ATS.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
ATS9900 V100R006C10
Solution
Workarounds:
Delete transparent data from the HSS.
Preventive measures:
ATS SPH218 has been developed to resolve this issue.
Symptom On the live VoBB network, nationwide VoLTE capabilities have been added
on the I-CSCF. Consequently, when a VoBB subscriber from a province
registers, the S-CSCF for another province is selected.
Trouble N/A
Ticket
Number
Root Cause When a VoBB subscriber is defined at a site, the I-CSCF randomly selects
one of S-CSCFs with the same priority based on ISCAP data if it has not
been configured with nationwide S-CSCF capabilities. However, if
nationwide VoLTE capabilities have been configured with the same priority
as the S-CSCF for the subscriber's province, the I-CSCF will select one S-
CSCF outside the subscriber's province when the subscriber sends an initial
registration. Consequently, the initial registration fails.
Condition Nationwide VoLTE capabilities have been configured on the I-CSCF.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
CSC3300 V100R010C10
Solution
Workarounds:
N/A
Preventive measures:
1. On the HSS Management page of the SPG2800 web portal, run LST HMOCAP to check
whether national VoLTE capabilities have been configured for some sample VoBB
subscribers.
2. If national VoLTE capabilities have not been configured for VoBB subscribers, do not
configure national VoLTE capabilities on the I-CSCF on the VoBB network or lower the
priorities of newly added S-CSCF capabilities.
3. Add VoLTE capabilities after VoBB sites are enhanced to support S-CSCF capability-based
subscriber definition.
Symptom The codec sequence is incorrect for SBC calls and eSRVCC handovers.
Trouble N/A
Ticket
Number
Root Cause When a VoLTE subscriber calls a VoBB subscriber, the call path is IMS-
UGC-UMG-PRA. The codecs carried by an incoming SIP message do not
overlap with the codecs (including G.729, G.711, and AMR2) configured
by running ADD MGW. The UGC obtains the first eight codecs from the
received codecs. The common call failure scenario is as follows: The SBC
carries more than eight codecs to the MGCF, and the first eight codecs do
not contain G.711 or AMR2. As the UGC and MGCF support a maximum
of eight codecs and AMR2 and G.711 are generally configured on them, the
codecs carried by the UGC or MGCF do not overlap with those carried by
the SBC.
Condition The SBC carries more than eight codecs to the MGCF, and the first eight
codecs do not contain G.711 and AMR2.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
SE2900 V300R001C20
Solution
Workarounds:
N/A
Preventive measures:
The SBC uses the TC function to adjust the sequence of the codecs carried by it. That is, the
SBC places G711 and AMR2 12.2K in the front.
1. Delete the duplicate AMR WB and NB codecs.
2. When the VoLTE subscriber resides in the EMSC server after a handover, the SBC sends
AMR2 to the EMSC server as the first codec.
a. Run the following command to add a bearer control policy data record:
ADD
BCPLC:BCPLCNAME="AMR_SORT",QOSSAMPLERATE=50,SINGLEWAYCHK=N,EN
TYPE=ABCF,LPCHECKP1=CHECKMEDIATYPE-0&CHECKBANDWIDTH-
0&CHECKCODE-0&CODESORT-0&AMRSORT-0,
LPCHECKP2=CHECKMEDIATYPE-0&CHECKBANDWIDTH-0&CHECKCODE-
0&CODESORT-0&AMRSORT-0,LPCHECKP3=CHECKMEDIATYPE-
0&CHECKBANDWIDTH-0&CHECKCODE-0&CODESORT-1&AMRSORT-0,
LPCHECKP4=CHECKMEDIATYPE-0&CHECKBANDWIDTH-0&CHECKCODE-
0&CODESORT-0&AMRSORT-0,FBDMT=AUDIO-0&VIDEO-0&APPLICATION-
0&DATA-0&CONTROL-0&IMAGE-0&MESSAGE-0&TEXT-0&OTHER-0,
MCFPL=REJECT_WITH_488RSP,MEDIADETECT=Y,TMLINE=Y,NBWCTL=N,VIDEOB
WREDRATE=0,MODIFYPATH=Y,SYNTCPLINK=N,RFC2198ENABLE=N,MBM=DISAB
LE,PORTOBTAINMODE=M_line,PTTRANS=N,MEDIASMOOTH=N,
HOLDRTCPMODE=Y,ANS=OTHER,RR=2000,RS=600,CHKCNPPORT=N,CONVIDEO=
N;
b. Add the codec sequencing function to place AMR in the first position.
Note: After an eSRVCC handover, AMR2 must be located before all the other codecs sent by
the SBC to the eMSC server. The SBC originally placed AMRWB in the first position, and the
eMSC server supports only AMR2 12.5k. Therefore, to resolve this issue, the SBC needs to
place ARM2 in the first position.
ADD
CODECINF:CINAME="AMR",ENTYPE=ABCF,BCPLCNAME="AMR_SORT",DMT=BO
TH,MEDT=AUDIO,CODN="AMR",CLOCR=8000,CN=ANY,ALLOW=Y,PRIO=0;
c. Modify the SIP AN data record for the ATCF. That is, change the value of BCPLCNAME
to the newly added BCPLC.
MOD SIPAN: ANNAME="ATCF_SIPAN", LETYPE=ATCF,
BCPLCNAME="AMR_SORT";
to restore the called number and then normalize the called number to a
global number. Only in this way can the I-CSCF recognize the called
number and anchor the call to the IMS domain.
Involved Version
MSOFTX3000 V200R010C20SPC100
Solution
Workarounds:
N/A
Preventive measures:
Run the following command to add an outgoing number processing data record to delete the
IMRN prefix:
ADD OUTNUMPREPRO: CSCNAME="all", TGN="SIP-TO-I-CSCF", P=0, PFX=K'123,
CIDN="INVALID", ODIDN="INVALID", CLRFT=UNKNOW, CDN="DEFAULT",
CLDFT=UNKNOW, DDN="DELETE_123", ORICLDFT=UPFXIN, RDFT=UNKNOW,
RDDN="DEFAULT", GENFT=UNKNOW, GENNCN="DEFAULT", FCCLI=NO;
2.14.2 After the IMS Core Completes Initial Registration, the 401
Message Returned by the IMS Core Cannot Be Routed to the UE
Through the SBC Side
Involved NE: SE2900
Applicable Scope: global
Troubleshooting Engineer: Zhang Chao (ID: 00302145)
Defect Details
Symptom After the IMS Core completes initial registration, it returns a 401
(unauthorized) message but the message cannot be routed by the SBC side
to the UE. Consequently, the UE fails to register.
Trouble 4748325
Ticket
Number
Root Cause As the REGISTER messages sent before and after a 401 message are the
same, you can infer that the UE has not received the 401 message. The
REGISTER message sent by the UE after the IMS Core returns a 401
message does not contain the RES that is calculated based on the shared
secret key and RAND.
Typically, the time from when the SBC sends a 401 message to the UE
until the UE sends a REGISTER message again should be in milliseconds.
In this example, the UE sends a REGISTER message again after 16
seconds. This obviously shows that the UE has not received a 401 message
from the SBC.
Therefore, check test messages on the EPC side to see whether a 401
message has been sent to the UE. In addition, check the messages traced on
the LAN switch on the SBC side to see whether the SBC has sent a 401
message.
Condition Route data on the LAN switch is incorrect.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
SE2900 V300R001C20
Solution
Workarounds:
N/A
Preventive measures:
On the LAN switch and backbone network, configure route data about backhaul IP addresses
for the UE address pool.
Perform mirroring on the access-side IP address port of the SBC and trace
messages on the SBC. It is found that the SBC has not received INVITE
message. Therefore, you can infer that the INVITE message is lost when
traversing the P-GW.
It is found from other failure cases that when the UGW IP message that
exceeds the 1500 bytes is lost, check whether the FPIC supports message
fragmentation. It is found that the UGW does not support message
fragmentation.
Involved Version
UGW V900R011C00
Solution
Workarounds:
Use the software parameter apn-softpara-byte to disable IP fragmentation and reassembly for
some APNs.
Preventive measures:
N/A
Symptom In the current VoLTE solution, CSFB-based emergency calls are preferred.
However, after the VoWiFi introduction, the network side needs to support
IMS emergency calls made by iPhones in flight mode. The VoLTE/VoWiFi
prefers the E-CSCF/EATF function embedded in the SE2900. The
ECSCF/EATF function is license-controlled.
Note:
1. The way Samsung S6 phones accessing IMS over Wi-Fi initiate
emergency calls is different from the way iPhones initiate such calls. That
is, when Samsung S6 phones initiate such calls, the flight mode is
automatically disabled and the calls fall back to the CS network for being
connected.
2. Carriers can assign an emergency call APN or reuse the IMS APN.
3. The SBC can be configured to return a 380 message after identifying
emergency call numbers. The 380 message is used to instruct the mobile
phone to fall back to the CS network for connecting emergency calls.
Notes: If mobile phones in flight mode access IMS over Wi-Fi to initiate
emergency calls, the IMS emergency call solution is used. In other cases,
the CSFB solution is used regardless of the emergency call handover flow.
The PSAP is located in the CS domain. The E-CSCF first routes the
emergency call number to the MGCF and then the MGCF contacts the
PSAP. CDRs are generated for emergency calls when the E-CSCF
interworks with the CCF.
Trouble N/A
Ticket
Number
Root Cause Emergency call data is incomplete.
Condition The call is an emergency call.
Emergency call data is incomplete.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
All versions of the SE2900
Solution
Workarounds:
N/A
Preventive measures:
Perform the following operations on the SBC:
1. Configure general emergency call data to enable the SBC to identify emergency calls.
ADD GEMC: ENTYPE=ABCF, ANN="ALL", ADDRT=URNSERVICE,
URN="urn:service:sos", QOSPRI=QP7;
ADD GEMC: ENTYPE=ABCF, ANN="ALL", ADDRT=TELNUM, EMCNUM="112",
QOSPRI=QP7;
Note: The URN varies depending on the corresponding value carried by the mobile phone.
Emergency call numbers also vary from country to country.
2. Configure PSAP data.
ADD EEMCC: ADDRT=URNSERVICE, URN="urn:service:sos", LIF=INVALID,
EMCCAT=TELNUM, EMCCNUM="tel:##0112";
Note: The preceding data is about routing the emergency call numbers to the MGCF. The data
must be negotiated with the MGCF.
3. Add the local E-CSCF entity.
ADD ECSCF: ECSCFLEN="ECSCFTWA1H", LRFR=Y, PTYPE=DIAMETER;
4. Configure data for the P-CSCF to contact the E-CSCF.
Configure data about the embedded DNS:
ADD DNSSRV: DOMAINNAME="_sip._udp.ecscf.ims.mncxxx.mccxxx.3gppnetwork.org",
PORT=5060, TARGET="ecscf.ims.mncxxx.mccxxx.3gppnetwork.org ";
ADD DNSRESA: NAME="ecscf.ims.mncxxx.mccxxx.3gppnetwork.org", IPTYPE=IPV4,
ADDR="xxx.xxx.xxx.xxx";
Configure dynamic route data for the P-CSCF to contact the E-CSCF:
ADD ART: RTNAME="PCSCF_ECSCF_ART", SOPLY=AUTO, SBPLY=MANUAL,
RTTYPE=DYNAMIC, DOMAIN="ecscf.ims.mncxxx.mccxxx.3gppnetwork.org ",
ISMPORT=N, LINKINFO=UDP, ADDRGN="CORE_SIG_ACNADDRG",
MEDDN="CORE_MEDIA_MEDDN", CHB=CTHB,
CHBLADDRNAME="TO_CORE_SIG", CHBLPORT=5060;
Configure an emergency call route for the P-CSCF SIP AN:
MOD SIPAN: ANNAME="xxx", LETYPE=P-CSCF, ERTNAME="PCSCF_ECSCF_ART";
5. Configure data for the E-CSCF to contact the MGCF.
Configure the SIP TG, OFC, and ART:
Symptom The CSCF returns a 500 message carrying the cause value "Query data
error" after receiving an SAA message.
[Protocol Reference]
The following descriptions in the 3GPP TS 29.229 are for your reference:
1.3.20 Primary-Event-Charging-Function-Name AVP
The Primary-Event-Charging-Function-Name AVP is of type DiameterURI.
This AVP contains the address of the Primary Online Charging Function.
The receiving network element shall extract the FQDN of the DiameterURI
in this AVP and may use it as content of the Destination-Host AVP for the
Diameter accounting requests. The parent domain of the FQDN in the
DiameterURI shall be used as Destination-Realm. The number of labels
used for the Destination-Realm shall be determined before the Charging
Information is provisioned and may be a configuration option.
Condition The charging address AVP does not comply with the protocol.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
CSCF V100R010C00SPC100
Solution
Workarounds:
N/A
Preventive measures:
Ask HP engineers to correct the charging address in the SAA message returned by the IMS
HSS.
Trouble N/A
Ticket
Number
Root Cause As stipulated in the protocol of the new version, dataReference in AVP
703 of the PUR message must be set to 0. However, Huawei ATS is
compatible with the old version where dataReference is set to the default
value 20 (as shown in the following figure). There is no error reported for
interworking with Huawei HSS. To interwork with the HSS of another
vendor, adaptation needs to be made based on the compatibilities of the
peer end.
[Protocol Reference]
Relevant contents in 3GPP TS 29.328 C30 are as follows:
Involved Version
ATS9900 V100R006C00SPC100
Solution
Workarounds:
N/A
Preventive measures:
In the MML Command - ATS window of the OMU client, run the MOD SPCFG:
ALREPDATA=FALSE; command.
After this configuration, the value of dataReference in the PUR message is changed from 20
to 0.
Alias repository data download flag determines whether the Data-Reference AVP in a
request message can be set to 20(AliasesRepositoryData) when repository data needs to be
downloaded for subscribers in an alias set. 20(AliasesRepositoryData) indicates that alias
repository data needs to be downloaded from the HSS.
Value:
FALSE: The Data-Reference AVP is set to 0(RepositoryData).
TRUE: The Data-Reference AVP is set to 20(AliasesRepositoryData).
Symptom After HP HSS receives an SNR message, it returns an SNA message that
carries "Diameter-error-user-data-cannot-be-notified".
Trouble N/A
Ticket
Number
Root Cause HP HSS returns the incorrect SNA message because it does not support the
SNR message.
Condition The HSS does not support the SNR message.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
CSCF V100R010C00SPC100
Solution
Workarounds:
The SNR message following the REGISTER message is used for subscribing to subscriber
data while downloading it. HP HSS does not support this function. To rectify this issue,
configure Huawei ATS to first send an UDR message to download subscriber data from HP
HSS and then send an SNR message to subscribe to it.
Before the configuration:
Preventive measures:
N/A
Symptom The UDA message does not report error information, but shUserData in
the UDA message contains only the MSISDN. Consequently, the ATS
returns a 500 message when it receives the UDA message.
UE (Huawei Ascend P1) -> PCSCF (HW) -> I/SCSCF (HW) -> IMS HSS
(HP)
Trouble N/A
Ticket
Number
Root Cause HP HSS does not allow dataReference (AVP 703) or serviceIndication
(AVP 704) in the UDR or SNR message to carry multiple values. When HP
HSS carries only the MSISDN to the ATS, the ATS returns a 500 message.
Condition HP HSS does not allow dataReference (AVP 703) or serviceIndication
(AVP 704) in the UDR or SNR message to carry multiple values.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
ATS9900 V100R006C00SPC100
Solution
Workarounds:
MOD SPCFG: MDFLAG=FALSE;
Preventive measures:
N/A
Ticket
Number
Root Cause dataReference in the UDR message carries only the IMSI, but HP HSS
does not support dataReference whose value is IMSI. Consequently, an
error is reported.
Currently, HP HSS supports dataReference as follows:
Involved Version
ATS9900 V100R006C00SPC100
Solution
Workarounds:
The IMSI is not a mandatory parameter for the VoLTE network. It is used only to test whether
HP HSS supports dataReference whose value is IMSI. Therefore, run the following
command to enable the ATS not to download the IMSI from the HSS:
MOD SPCFG: IMSIFLAG=FALSE;
MOD SPCFG
IMSI download flag Specifies whether to download the IMSI from the HSS.
When the system needs to support VoLTE subscribers or
Preventive measures:
N/A
Symptom 1. After the SRVCC IWF receives a PS-TO-CS-REQ message from the
MME, it sends an MAP-PREPARE-HANDOVER-REQ message to the
VMSC. The MAP-PREPARE-HANDOVER-REQ message encapsulates
the RELOCATION-REQUEST message that need to be sent by the VMSC
to the target RNC.
2. The VMSC returns an MAP-PREPARE-HANDOVER-CNF message to
indicate a handover failure.
The feedback from ZTE engineers shows that Source RNC to Target
RNC Transparent Container in the RELOCATION-REQUEST message
sent by the SRVCC IWF does not contain UE History Information.
Number
Root Cause As stipulated in 3GPP-25413, UE History Information in Source RNC to
Target RNC Transparent Container must be set to 0, which indicates an
optional information element (IE). That is, when the SRVCC IWF serves as
an optional IE, it does not necessarily need to be transmitted transparently.
However, as stipulated in 3GPP-36413, L2U handover is mandatory. This
means that Source RNC to Target RNC Transparent Container needs to
contain UE History Information.
Involved Version
MSOFTX3000 V200R010C10
Solution
Workarounds:
N/A
Preventive measures:
A patch has been developed to rectify the SRVCC IWF.
Symptom ZTE VMSC server does not respond to the UP negotiation request, causing
Involved Version
MSOFTX3000 V200R010C10
Solution
Workarounds:
//Use software parameter P853 to enable the working mode of the user plane to suit a specific
office direction.
MOD MSFP: ID=P853, MODTYPE=P1, BIT=11, BITVAL=0,CONFIRM=Y;
//Enable the codec specific to the required office direction to use the transparent mode.
Involved Version
MSOFTX3000 V200R010C10
Solution
Workarounds:
N/A
Preventive measures:
\\Run the following scripts to adapt to IEs (including the echo cancellation and satellite circuit
IEs) required by ZTE VMSC server.
Symptom When a subscriber roams from a 4G to 2/3G network and then returns to
the 4G network for registration, a 500 message carrying "Server Internal
Error/AKA IP+Port conflict" is received.
Trouble 4841304
Ticket
Number
Root Cause For the previous registration, port-s is 6000.
For the registration (after the subscriber returns to the 4G network from the
2/3G network), port-s is 6000.
Involved Version
SE2900 V300R001C10SPC100
Solution
Workarounds:
N/A
Preventive measures:
The port-s value is random. The SBC must not deny a registration whose port-s value is the
same as the previous registration. A patch has been developed to resolve this issue.
Symptom An HTC phone calls a Marvel phone. An INVITE message is sent to the
MT side and the MT side returns a 183 message. However, the MO does
not receive the 183 message. In addition, the MT receives multiple INVITE
messages. Huawei phones can make successful calls to marvel phones.
Trouble N/A
Ticket
Number
Root Cause The subscriber messages traced on the SBC show that the HTC phone does
not receive the 100 or 183 message, causing the SBC to retransmit the
INVITE message.
The IP messages traced on the SBC show that IP packets are received from
the terminal and the timestamps and packet lengths of these packets are
consistent with those logged by the terminal.
Check the host logs that match the timestamps.
SIP STACK ERR LOG
Failed to Validate the Message;
Call SipTptLiStrRecvInf failed
Copy the 183 message to the superCodec tool. The tool displays a message
indicating that the mandatory To header field cannot be parsed. The issue
lies in the 306th byte.
DecodefailDetails:
t: <tel:13454100672;phone-
context=ims.mnc002.mcc460.3gppnetwork>;tag=af49a7436
ErrorPos:306
As stipulated in RFC3966, the Phonecontext field value of the To header
field cannot start with numbers.
The "tel" URI has the following syntax:
telephone-uri= "tel:" telephone-subscriber
telephone-subscriber = global-number / local-number
global-number= global-number-digits *par
local-number= local-number-digits *par context *par
par= parameter / extension / isdn-subaddress
isdn-subaddress= ";isub=" 1*uric
extension= ";ext=" 1*phonedigit
Involved Version
UE
Solution
Workarounds:
N/A
Preventive measures:
Marvel has confirmed and resolved this issue.
Symptom In a multi-party call, the service subscriber fails to merge the fourth
session. A 400 message carrying "400 Bad Request/Mandatory header
absent" is received.
Trouble N/A
Ticket
Number
Root Cause The logs generated by the terminal show that when the terminal sends a
REFER message and the network returns a 400 message carrying "Bad
Request/Mandatory header absent".
Copy the REFER message to the superCodec tool. The tool displays a
message indicating that the Refer-to header field is not present. The issue
lies in the 1002th byte.
DecodefailDetails:
r: <sip:15958139482@ims.mnc002.mcc460.3gppnetwork.org;user=phone?
Replaces=asbcOGU1N2Q5OTEyODIzYTE3YWMwNGVhMzdiMDM2N
mM5YjY.%3Bto-tag%3D921e4d4ceb.rqoryzottorqq%3Bfrom-tag
%3D8d74a2041Session-ID==c723ff7bfb29b8a93c4eaee98b2213ca>
ErrorPos:1002
According to RFC3261, there is no such regular matching as "==".
Refer-To = ("Refer-To" / "r") HCOLON ( name-addr / addr-spec ) * (SEMI
generic-param)
name-addr= [ display-name ] LAQUOT addr-spec RAQUOT
addr-spec= SIP-URI / SIPS-URI / absoluteURI
telephone-uri= "tel:" telephone-subscriber
telephone-subscriber = global-number / local-number
global-number= global-number-digits *par
local-number= local-number-digits *par context *par
par= parameter / extension / isdn-subaddress
isdn-subaddress= ";isub=" 1*uric
extension= ";ext=" 1*phonedigit
context= ";phone-context=" descriptor
descriptor= domainname / global-number-digits
global-number-digits = "+" *phonedigit DIGIT *phonedigit
local-number-digits =
*phonedigit-hex (HEXDIG / "*" / "#")*phonedigit-hex
Involved Version
Solution
Workarounds:
N/A
Preventive measures:
Marvel has confirmed and resolved this issue.
Trouble N/A
Ticket
Number
Root Cause The STN-SR in the ps-to-cs-request message contains the prefix 19.
According to 3GPP 29.280, the STN-SR must contain the NANPI.
Therefore, the eMSC server cannot change the STN-SR.
ADD CNACLD: P=0, PFX=K'198613742682, ADDR=ALL,
CSTP=BASE, CSA=MLCT, RSNAME="SIP_SRVCC_ATCF03",
MINL=3, MAXL=32, ICLDTYPE=PS, DEST=65535, IAC=NO,
GAIN=LGN, RDT=0, SNO=0, DP=0, DT=0, RCM=NOC, ECOS=FALSE,
TOLLDNLEN=0, SRP=FALSE, NPRTIND=FALSE, ISEACM=FALSE,
EACM=0, ISERVICECHECKNAME="INVALID", SPDNCHG=NO,
DNPREPARE=TRUE, CLIANA=FALSE, ADDSIG=FALSE,
NUMNAME="INVALID", CUGSSNT=NIND, TARIFF=NI,
CHGNAME="INVALID", NCN="INVALID", SDCSN="INVALID",
SN="LOCAL", MOG="PUBLIC";
ADD PFXPRO: CSCNAME="ESRVCC", PFX=K'198613742682,
CLDNCN="D-0-2", CLINCN="DEFAULT", STF=NSDT,
PT=DONTPROC;
After the GTPPE/GTPPEERENTITYCAPLIST is selected, the STN-SR
prefixed with 19 can be processed.
Involved Version
MSOFTX3000 V200R010C10
Solution
Workarounds:
N/A
Preventive measures:
P-Early-Media: sendrecv
When the timer for the CRBT announcement expires, the call is forwarded
to C. According to the relevant protocol, the P-Early-Media: inactive must
be carried to enable the terminal itself to play an announcement.
3GPP TS 24.628:
The UE shall not generate the locally generated communication progress
information if an early dialog exists where the last received P-Early-Media
header field as described in IETF RFC 5009 [12] contains "sendrecv" or
"sendonly"
RFC 5009:
After an early media authorization request has been received within a
dialogue, and a subsequent message is received
without the P-Early-Media header field, the previous early media
authorization remains unchanged.
3GPP TS 24.229:
NOTE 7: If the UE supports the P-Early-Media header field and if the most
recently received P-Early-Media header
field within the dialog includes a parameter applicable to media stream
with value "inactive", then based
on local configuration, the UE will provide an indication that the invited
user is being alerted and stop
presenting received early media to the user if requested by any previous
receipt of P-Early-Media header
field within the dialog.
Condition The carried PEM does not comply with the protocol.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
ATS9900 V100R006C00SPC100
Solution
Workarounds:
N/A
Preventive measures:
On the MMTel AS, change the value of the software parameter 2311 to 1.
MOD SFP: SPID=2311, VAL=1;
Symptom Mate 7 has registered with the IMS network through the 4G network and
can use VoLTE services. When the RAU of the terminal connects to the 2G
network and then returns to the 4G network through the TAU, the VoLTE
indicator of the terminal is lost. After a long time, the terminal still cannot
automatically register with the IMS network. The issue can be resolved
after the terminal is either restarted or first changed to the flight mode and
then exits the mode.
Trouble N/A
Ticket
Number
Root Cause The messages traced on the MME show that after the attachment procedure
is successful, the terminal initiates an IMS PDN establishment request.
After the IMS PDN is successfully established, the terminal also initiates a
PDN connectivity request where the APN is COMNET and the address
type is IPV6. As the subscriber has not subscribed to the CMNET service
of the IPV6 type, the MME uses the APN correction policies to change the
CMNET to IMS. Consequently, two default IMS bearers result.
That is, there are two IMS PDN connections. One is a normal IMS PDN
connection that will assign P-CSCF addresses. The other is the IMS PDN
corrected from the CMNET (this IMS PDN does not assign P-CSCF
addresses and therefore cannot be used for implementing VoLTE services).
After the RAU of the terminal connects to the 2G network, the IMS PDN
needs to be activated as required. At this time, the normal IMS PDN is
activated and the corrected IMS PDN is retained. When the terminal returns
to the 4G network and finds that one IMS PDN is already present, it does
not activate the current IMS PDN. As the retained IMS PDN cannot assign
P-CSF addresses, it cannot be used for implementing VoLTE services.
Now, the next question comes: When the terminal performs VoLTE
registration through the 4G network, why is the CMNET IPV6 service still
requested after the IMS PDN is activated?
In the attachment procedure, when the terminal requests the default bearer
(APN = 0), the MME returns an attach accept message in which eSM-cause
is #52. Consequently, the terminal again requests the PDN specific to the
CMNET IPV6 service.
In this scenario, the MME must send the cause value #50, which indicates
that the terminal does not request the PDN specific to the CMNET IPV6
service.
The following are protocol specifications:
Condition The MME does not send the cause value #50.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
USN9810 V900R013C00SPC100
Solution
Workarounds:
This reason for this issue is that the APN is changed from cmnet to ims, causing two
activations of the default bearer for the IMS APN.
Run the following command on the MME to modify the data subscription method to prevent
the APN from being changed from cmnet to ims:
Symptom Voice calls cannot be switched to video calls for QualComm terminals.
Trouble N/A
Ticket
Number
Root Cause QualComm terminal analysis:
When the network configures the video EPS, the eval_prec value
encounters a conflict.
2015 Aug 1315:21:57.696[A4]0xB0E2LTE NAS ESM Plain OTA
Incoming Message--Modify EPS bearer context request Msg
pkt_version = 1 (0x1)
rel_number = 9 (0x9)
rel_version_major = 5 (0x5)
rel_version_minor = 0 (0x0)
eps_bearer_id_or_skip_id = 7 (0x7)
prot_disc = 2 (0x2) (EPS session management messages)
trans_id = 0 (0x0)
msg_type = 201 (0xc9) (Modify EPS bearer context request)
lte_esm_msg
mod_eps_bearer_context_req
eps_qos_incl = 0 (0x0)
tft_incl = 1 (0x1)
tft
oct13_incl = 0 (0x0)
oct14_incl = 0 (0x0)
oct15_incl = 0 (0x0)
tft
tft_op_code = 1 (0x1) (Create new TFT)
e_bit = 0 (0x0)
num_packet_filters = 4 (0x4)
rec[0]
pkt_filter_dir = 2 (0x2) (uplink only)
pkt_filter_id = 0 (0x0)
eval_prec = 187 (0xbb)
filter_len = 41 (0x29)
rec[1]
pkt_filter_dir = 1 (0x1) (downlink only)
pkt_filter_id = 1 (0x1)
eval_prec = 186 (0xba)
filter_len = 41 (0x29)
UGW analysis:
The messages traced on the UGS show that the RAR messages in lines 116
and 120 carry two RULES, under which duplicate streams are present. The
way the UGW processes the duplicate streams causes the failure on the
terminal side. To find the reason why duplicate streams are carried to the
UGW through the RAR message, perform PCRF analysis.
charging-rule-name:S103_R1_VoLTE_Dedicate_Audio000174B6
flow-description:permit in 17 from
2409:8805:8300:8E:8AB6:C18B:7929:F136 50010 to
2409:8015:8029:13:FFFF:0:0:2 35286
flow-description:permit out 17 from 2409:8015:8029:13:FFFF:0:0:2 35286
to 2409:8805:8300:8E:8AB6:C18B:7929:F136 50010
flow-description:permit in 17 from
2409:8805:8300:8E:8AB6:C18B:7929:F136 50011 to
2409:8015:8029:13:FFFF:0:0:2 35287
flow-description:permit out 17 from 2409:8015:8029:13:FFFF:0:0:2 35287
to 2409:8805:8300:8E:8AB6:C18B:7929:F136 50011
charging-rule-name:S103_R1_VoLTE_Dedicate_Audio000174B7
flow-description:permit in 17 from
2409:8805:8300:8E:8AB6:C18B:7929:F136 50011 to
2409:8015:8029:13:FFFF:0:0:2 35287
flow-description:permit out 17 from 2409:8015:8029:13:FFFF:0:0:2 35287
to 2409:8805:8300:8E:8AB6:C18B:7929:F136 50011
PCRF analysis:
As the AAR-I sent by the SBC for the first time does not carry the RR-
bandwidth or RS-bandwidth and the AAR-U sent by the SBC for the
second time carries the RR-bandwidth and RS-bandwidth whose values are
0, the second streams are combined to the first streams. However, RTCP
stream rules are not deleted for the first streams.
To resolve this issue, configure the SBC to send an AAR message that does
not carry the RS-Bandwidth or RR-Bandwidth or an AAR message that
carries the RS-Bandwidth and RR-Bandwidth whose values are not 0.
SBC analysis:
The RS-Bandwidth and RR-Bandwidth carried by the QualComm terminal
for the voice call are set to 0.
b=AS:49
b=RS:0
b=RR:0
QualComm terminal analysis:
Voice service settings by the QualComm are incorrect. That is, the RS-
Bandwidth and RR-Bandwidth must not be set to 0.
Condition The RS-Bandwidth and RR-Bandwidth carried by the QualComm terminal
for the voice call are set to 0.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
UE
Solution
Workarounds:
N/A
Preventive measures:
The voice service settings on the QualComm terminal have been corrected.
When the RS-Bandwidth and RR-Bandwidth carried by the QualComm terminal for the voice
call are set to 0, the PCRF will not carry the same settings to the UGW. The PCRF of the C30
version will provide this function.
If the PCRF carries the same settings to the UGW, the PCRF will perform compatibility
processing. Patch 306 will be developed for the PCRF of the 10.5 version to provide this
function.
Symptom The VoLTE test performed in Jinhua City in Zhejiang province shows that
VoLTE-to-CS calls are successful but VoLTE-to-VoLTE calls fails.
Trouble N/A
Ticket
Number
Root Cause Create a subscriber message tracing task on both the P-GW and MME.
First check the subscriber messages traced on the UGW to see whether a
voice bearer is established for the voice service. It is found that the create
bearer response returned by the MME carries request rejected(94), which
indicates that the voice bearer establishment flow is abnormal on the side
comprising the MME, eNodeB and UE. Then check the subscriber
messages traced on the MME to see whether the create bearer flow is
normal. It is found that when the eNodeB returns an E-RAB setup
response, the MME notifies the UGW that the bearer cannot be created.
To further find the cause, check whether the e-rab setup response message
is abnormal. It is found that the eNodeB returns the cause radio-resources-
not-available(25) when responding to the e-rab setup request.
The eNodeB analysis result shows that the bandwidth requested for
establishing a bearer exceeds the one configured on the eNodeB, causing
the bearer failure. After the bandwidth on the eNodeB is modified, VoLTE-
to-VoLTE calls can be made successfully.
Condition The bandwidth requested for establishing a bearer exceeds the one
configured on the eNodeB.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
eRAN7.0
Solution
Workarounds:
N/A
Preventive measures:
The eNodeB analysis shows that the bandwidth requested for establishing a bearer exceeds
the one configured on the eNodeB. To resolve this issue, modify the bandwidth on the
eNodeB.
Defect Details
Trouble N/A
Ticket
Number
Root Cause Create a user message tracing task on the MME.
Handover data over the Sv interface has been configured for the target LAC
580E on the MME.
The MME has sent the handover request to the eMSC, but the eMSC
returns an error code.
The eMSC engineer identified that this is because the length of the mobile-
station-classmark-2 IE in the SRVCC PS to CS Response message does not
meet specifications.
The result shows that the MME has not processed the IE but only carries
the value reported by the eNodeB.
Check the protocol to obtain the correct length of the value of the MS
Classmark 2 IE.
As defined in 3GPP TS 36.413:
Condition This issue occurs when the length of the MS Classmark2 IE in the
Handover Required message does not meet specifications.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
eRAN 7.0
Solution
Workarounds:
N/A
Preventive measures:
The eNodeB is optimized to carry only octets 3 to 5 in the MS Classmark2 IE of the
Handover Required message, and does not carry octets 1 and 2.
Symptom During a terminal test, A calls B. After B answers the call, A places B on
hold and calls C. A cancels the call.
Trouble N/A
Ticket
Number
Root Cause The network incorrectly processes A's traffic flow template (TFT), and A
cancels the call.
To modify the TFT of a VoLTE call, the UGW sends an Update Bearer
Request message to the MME, and the MME sends a Modify EPS Bearer
Context Request to the UE. To identify the fault, check whether the UGW
correctly processes the message. Create a user message tracing task on the
UGW.
At 10:28:30, A places B on hold.
At 10:28:31, A calls C.
The terminal supplier identifies that the network incorrectly deletes the
TFT when A calls C.
In the message tracing result, when A calls C, the TFT for which filter-id is
set to 0 in the second Update Bearer Request message was deleted.
The analysis is as follows (each digit in the brackets identifies a filter ID):
A calls B.
rule_dedidate_audio0000F244
permit in 17 from 2409:8895:8200:73:1:2:97FD:8AA1 40000 to
0:0:0:0:0:0:0:0/0 65535
permit out 17 from 0:0:0:0:0:0:0:0/0 65535 to
2409:8895:8200:73:1:2:97FD:8AA1 40000
permit in 17 from 2409:8895:8200:73:1:2:97FD:8AA1 40001 to
0:0:0:0:0:0:0:0/0 65535
permit out 17 from 0:0:0:0:0:0:0:0/0 65535 to
2409:8895:8200:73:1:2:97FD:8AA1 40001
B answers the call. TFTs 0, 1, 2, and 3 are modified.
rule_dedidate_audio0000F244
permit in 17 from 2409:8895:8200:73:1:2:97FD:8AA1 40000 to
2409:8095:8201:800:0:0:0:4 53324
permit out 17 from 2409:8095:8201:800:0:0:0:4 53324 to
2409:8895:8200:73:1:2:97FD:8AA1 40000
permit in 17 from 2409:8895:8200:73:1:2:97FD:8AA1 40001 to
2409:8095:8201:800:0:0:0:4 53325
permit out 17 from 2409:8095:8201:800:0:0:0:4 53325 to
2409:8895:8200:73:1:2:97FD:8AA1 40001
RAR message in line 15: TFTs 0, 1, 2, and 3 are updated but remain
unchanged.
rule_dedidate_audio0000F244
Involved Version
UGW9811 V900R010C02SPC100
Solution
Workarounds:
N/A
Preventive measures:
This issue occurs when the TFT cache indicator is not removed when the following conditions
are met:
The parameter temporarily-reject-retransmit enable is set to Yes for the UGW and bit
909 is set to 1.
Two Update Bearer Response messages are generated for one RAR message.
This issue will be solved in the UGW9811 V900R010C02SPH220 patch.
Trouble DTS2014112901215
Ticket
Number
Root Cause SIP Signaling Messages
After a call is released, the UE initiates a new call. The network sends a
100 (to INVITE) message and then a 503 message, indicating that services
are unavailable.
The layer-3 signaling message result shows that the UE initiates a TAU
request 30 ms after receiving a 200 (to BYE) message but does not receives
a Deactivate EPS Bearer Context Request message, instructing it to release
the bearer with QCI 1. The UE receives the Deactivate EPS Bearer Context
Request message until it initiates a new call.
Check the Tracking Area Update Request message shown in the following
figure. The UE carries the active flag of the bearer with QCI 1, indicating
that the bearer with QCI 1 has not been deactivated.
Check the Tracking Area Update Accept message, the EPC releases the
bearer with QCI 1, as shown in the following figure.
Check the Deactivate EPS Bearer Context Request message received when
a new call is initiated. The bearer with QCI 1 has been deactivated, as
shown in the following figure.
The message tracing result shows that the P-GW fails to establish a bearer
and returns an error code, carrying the cause code
abortCause:insufficientBearerResources (2).
MME deletes the bearer on itself and notifies the UGW that the bearer has
been deleted.
When the UE initiates a new call, the MME sends a Create Bearer Request
message to the eNodeB. The preceding bearer on the eNodeB has not been
deleted, and a new bearer cannot be established due to bearer ID conflict.
Consequently, the MME requests to the eNodeB and UE to delete the
bearer. Then, the UE falls back from a 4G network to a 2G/3G network.
Condition An error occurs when the EPC processes the Delete Bearer Request and
Tracking Area Update Request messages.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
USN9810 V900R013C00SPC100
Solution
Workarounds:
N/A
Preventive measures:
This issue will be solved in USN9810 10.5.
Note:
This issue has been included in UGW9811 V900R010C02SPH220.
Defect Details
Symptom During handover of a held call, the 200 (to INVITE) message returned by
the IMS network carries a=recvonly. The call is still in held state after the
handover is completed.
Trouble N/A
Ticket
Number
Root Cause The MSOFTX3000 cannot identify a=recvonly as a handover request of a
held call.
Condition This issue occurs when the 200 (to INVITE) message returned by the IMS
network carries a=recvonly during handover of a held call.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
MSOFTX3000 V200R010C20
Solution
Workarounds:
N/A
Preventive measures:
This issue will be solved in the MSOFTX3000 V200R010C20SPH954T patch.
Symptom After the Outgoing Call Barring service is enabled, audio calls can be
barred, but video calls cannot be barred.
Trouble 5118595
Ticket
Number
Root Cause If a call carries audio-video codecs and the "a=" line is set to sendrev or is
not carried, video calls are barred.
If a call carries audio-video codecs and the "a=" line is set to inactive, the
ATS does not check whether video call barring is required. In the
subsequent procedure for updating the media streams, the ATS sets the
video codec in inactive state. A voice call is set up instead of a video call.
In this example, a video call in which the "a=" line is set to inactive is
converted to a voice call, and call barring fails.
Condition This issue occurs when the video Outgoing Call Barring service is
registered.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
ATS9900 V100R006C10SPH213
Solution
Workarounds:
N/A
Preventive measures:
The ATS has been optimized to bar a video call when the call carries audio-video codecs and
the "a=" line is set to inactive.
Symptom A VoLTE subscriber who has subscribed to the Call Waiting service is not
alerted about another incoming call but hears the ring back tone, which
occasionally occurs. This issue has been detected before but has not been
reproduced.
This issue occurred when the test number tel:+8613429104753 is located in
office xxx but did not occur when the test number is located in hotel xxx.
Trouble 4972697
Ticket
Number
Root Cause Call waiting parameters have not been configured for a SIP trunk group of
the MGCF. If this SIP trunk group is used, after receiving an ACM message
that carries the cw indicator, the MGCF includes the P-Early-Media header
field that is set to inactive in a 180 message and sends the 180 message to
the ATS. The ATS transparently transmits the 180 message because the 180
message does not carry the Alert-Info header field. If a normal SIP trunk
group is used, after receiving an ACM message that carries the cw
indicator, the MGCF includes the Alert-Info header field in a 180 message
and sends the 180 message to the ATS. The ATS instructs the MRFP to play
a call waiting tone, and the MRFP sends an Update message to negotiate
media information.
Condition This issue occurs when some call waiting parameters are not specified for
some SIP trunk groups of MGCF03 and MGCF04.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
ATS9900 V100R006C10SPH213
MSOFTX_V200R010C20SPH111
Solution
Workarounds:
N/A
Preventive measures:
Modify the SIP trunk group of HZSCSCF5-2 on MGCF03 and SIP trunk group of
HZSCSCF5-2 on MGCF04 with Call waiting service interworking selected for Extra
software parameter of service control.
Symptom A call addressed to a hotline number does not carry the P-Access-Network-
Info header field, and the call fails.
Trouble 5092962
Ticket
Number
Root Cause The format of the P-Access-Network-Info header field is incorrect is after
processed by the ATS. Therefore, the S-CSCF removes the P-Access-
Network-Info header field before sending the INVITE message to the I-
CSCF.
The P-Access-Network-Info header field is as follows before sent to the
MMTel AS:
P-Access-Network-Info: 3GPP-E-UTRAN;utran-cell-id-
3gpp=4600057B96093A01;"sbc-
domain=SBC4.0571.zj.chinamobile.com";"ue-
ip=[2409:8805:8360:1BB:1:1:7AB1:A795]";"ue-port=31100";network-
provided
Involved Version
ATS9900 V100R006C10SPH213
Solution
Workarounds:
N/A
Preventive measures:
1. If ue-ip carries quotation marks, disable P2346 for the ATS and bit 1 of
PROTOCOLPARA6 for the CSCF to enable the ATS to transparently transmit the INVITE
message.
2. If ue-ip does not carry quotation marks, install a patch to enable the ATS to transparently
transmit the INVITE message when the software parameters are enabled.
Symptom Samsung mobile phones are used to test the Multi-party Function (MPTY).
After the MPTY call is ended, the called parties are not released after
hanging up.
A is an MPTY subscriber, and B and C are the called parties. A three-party
call is set up between A, B, and C. B and C are not released after hanging
up. Although B and C hang up, the BYE messages are not sent to the IMS
network, and B and C are not released.
Trouble 5134948
Ticket
Number
Root Cause The INVITE message received by the SBC carries the isfocus parameter
(required for conference calls). Therefore, the SBC does not convert the
IPv4 address in the Contact header field to an IPv6 address. The INVITE
message sent to the UE carries an IPv4 address. Consequently, the BYE
messages sent by the called parties are incorrectly transmitted, and the
called parties are not released.
An example abnormal Contact header field is as follows:
Contact: <sip:10.189.33.4:5060;TRC=ffffffff-ffffffff;Dpt=ebaa-
200>;isfocus
An example normal Contact header field is as follows:
Contact: <sip:
[2409:8015:8029:0013:FFFF:0000:0000:0001]:9900;Dpt=eb0a-
200;Hpt=8ef2_16;CxtId=4;TRC=1d8-ffffffff>;isfocus
Condition This issue occurs when bit 17 of BCFPARA2 is set to 1 for the SE2900 and
conference calls are initiated.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
SE2900 V300R001C20SPH106
Solution
Workarounds:
N/A
Preventive measures:
Set bit 17 of BCFPARA2 to 0.
Software parameter description:
This software parameter determines whether the A-SBC processes the isfocus parameter in a
received SIP message.
Value:
= 0: The A-SBC changes the IP address in the Contact header field to the local A-SCB address
before forwarding the SIP message regardless of whether the Contact header field contains the
isfocus parameter.
= 1: The A-SBC does not change the IP address in the Contact header field before forwarding
the SIP message when the Contact header field contains the isfocus parameter. If the Contact
header in the SIP message does not contain the isfocus parameter, the A-SBC changes the IP
address in the Contact header to the local address before forwarding the SIP message.
Default value: 1
Involved Version
ATS9900 V100R006C10SPH213
Solution
Workarounds:
N/A
Preventive measures:
Disable video fallback for the ATS and enable the MGCF to implement video fallback.
Symptom When the eSRVCC IWF and VMSC are co-located, an eSRVCC handover
to a 2G network fails. After receiving an SRVCC PS to CS Request
message from the MME, the MSC adds an access-side end point and
requests the BSC to allocate air interface resources. Then, the MSC does
not send an INVITE message to the ATCF. The SIP module releases the call
carrying the cause code cv-switching-equipment-fault (27). The SRVCC
IWF sends a Clear Command message to the BSC and returns an SRVCC
PS to CS Response message to the MME, carrying the cause code no-
resource-available (73).
Trouble 5102338
Ticket
Number
Root Cause In the office direction table configured on the SRVCC IWF to the ATCF,
IFADJUSTCODECRATE is set to Yes. However, the codec rate of
AMR2 has not been selected. The MSC cannot select AMR2, and the
eMSC does not send the INVITE message to the ATCF.
The IFADJUSTCODECRATE parameter does not need to be set to Yes.
If this parameter is set to Yes, the codec rate must be configured. However,
the codec rate is not configured, and the codec does not take effect.
Condition This issue occurs when eSRVCC handovers use the codec AMR2 but the
codec rate has not been configured.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
MSOFTX3000 V200R010C20SPH112
Solution
Workarounds:
N/A
Preventive measures:
Run MOD OFC with IFADJUSTCODECRATEset to Yes to enable the MSC to select
codec rates from the Media Gateway (MGW) table.
Defect Details
Symptom The user message tracing task created on the originating SBC shows call
flow in the dialing test.
1. At 21:45:57, A, B, and C attend a conference call.
2. At 22:00:57, the calling party sends an INVITE message to update the
session, and the core network returns a 200 message, indicating that the
session is successfully updated.
3. At 22:01:11, B and C are offline. The core network does not detect BYE
messages, and there is no message exchange with UEs. The calling party
hangs up. A BYE message is sent to release the call.
Trouble N/A
Ticket
Number
Root Cause The SBC does not change the IP address in the Contact header field of the
INVITE message before forwarding it. When a participant initiates a
session update request, the SBC cannot match against a session and returns
a 481 message. The participant is offline.
Condition This issue occurs when the SBC does not change the IP address in the
Contact header field of the INVITE message before forwarding it.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
SE2900 V300R001C10SPC100
Solution
Workarounds:
N/A
Preventive measures:
Run the following command with Delete Local Record-Route set to N(No):
MOD SIGPLC: SIGPLCNAME="pcscf", ENTYPE=ABCF, DELLOCRR=N;
This parameter must be set to N(No) when conference services are required, and the default
value is Y(Yes).
Symptom Voice calls are normal but video calls fail after SE2900 V300R001C10 is
upgraded to V300R001C20.
Trouble N/A
Ticket
Number
Root Cause The SDP information about the video calls contains "a=rtpmap:115
H264/90000", which indicates that the H.264 codec is used and the
required bandwidth is higher than 1000 kbit/s. These calls are high-
definition video calls, which are supported in V300R001C20SPC100 only
after the high-definition video call license is loaded. This license, however,
is not loaded.
Condition SE2900 V300R001C10 is upgraded to V3R1C20SPC100, but the matching
license is not obtained.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
SE2900 V3R1C20SPC100
Solution
Workarounds:
N/A
Preventive measures:
Apply for a license file to obtain SD/HD video call control items.
Involved Version
SE2900 V300R001C20SPC100
Solution
Workarounds:
The SE2900's functions are not affected even if this alarm persists. To mask the alarm, run
SET ALMSHLD.
Preventive measures:
Upgrade the SE2900 to V300R001C20SPC109.
2.15.3 SE2900 Does Not Switch Traffic Back to the Original I/S-
CSCF That Has Already Recovered After the I/S-CSCF
Switchover
Involved NE: SE2900
Applicable Scope: global
Troubleshooting Engineer: Yu Kening (ID: 00317578)
Defect Details
Symptom The SE2900 does not switch traffic back to the original I/S-CSCF that has
already recovered after the I/S-CSCF switchover.
Trouble 5037683
Ticket
Number
Root Cause According to the policy defined in ADD ART, if the SE2900 finds that I-
CSCF 1 or S-CSCF 1 fails, it automatically sends traffic to I-CSCF 2 or S-
CSCF 2; if I-CSCF 1 or S-CSCF 1 recovers, the SE2900 does not send
traffic to the recovered I-CSCF 1 or S-CSCF 1 because manual switchback
is configured.
Condition Automatic switchover and manual switchback are configured in the I/S-
CSCF redundancy policy.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
All SE2900 versions
Solution
Workarounds:
Run SET SWITCHMODE to manually switch traffic back to the I-CSCFs or S-CSCFs.
Preventive measures:
If manual switchback is configured using ADD ART, run SET SWITCHMODE to manually
switch traffic back to the original I-CSCF or S-CSCF.
If automatic switchback is configured using ADD ART, the SE2900 automatically sends
traffic to the recovered I-CSCF or S-CSCF.
Symptom VoLTE users fail to be called before they are re-registered and after the I/S-
CSCF recovers.
Trouble 5030500
Ticket
Number
Root Cause 1. When I-CSCF 1 or S-CSCF 1 fails, the MGCF interworks with I-CSCF 2
or S-CSCF 2 to process the calls to VoLTE users. Redundancy is enabled
on S-CSCF 2, which is configured to automatically restore the registered
services when users are called. S-CSCF 2 fails to obtain registration
information from the HSS and therefore returns a 480 response. The carried
cause value is as follows:
Warning: 399 37963.2172.S.261.5.108.0.35.34346.0.0.hi.chinamobile.com
"There were no URIs in the target set after the application of explicit
preferences"
Reason: Q.850;cause=18,SIP;cause=480
I/SCSCF configurations are as follows:
Involved Version
IMS10.1
Solution
Workarounds:
N/A
Preventive measures:
1. Enable network redundancy on the I-CSCF or S-CSCF, and configure the I-CSCF or S-
CSCF to automatically restore the registered services when users are called.
MOD MEPARA: NEEDGR=Y, GRPLY=RESTORECALLEESERVICE;
2. Configure the HSS to support S-CSCF redundancy.
MOD INSP: INSPT=IMS-HSS, INSPN=CSCFDISASRSWITCH, INSPV=1;
Symptom The CSCF wrongly disconnects the existing call after receiving a re-
REGISTER message.
Trouble 5021447
Ticket
Number
Root Cause The IP address and port number carried in the Contact header field of the
re-REGISTER message are different from those carried in the REGISTER
message of the same UE. As a result, the S-CSCF wrongly considers the re-
REGISTER message to be an initial REGISTER message and disconnects
the existing call of the user.
Contact:
<sip:460001494135577@[2409:8800:9200:10F0:0000:0000:0000:0001]:31
106;
Condition The IP address and port number carried in the Contact header field of the
re-REGISTER message are different from those carried in the REGISTER
message.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
IMS10.1
Solution
Workarounds:
N/A
Preventive measures:
The message sent from the UE is not a standard message, and therefore this issue needs to be
rectified on the UE.
Symptom HTC UEs are registered successfully but fail to initiate calls after being
upgraded.
Trouble 5023008
Ticket
Number
Root Cause The Contact header field in the REGISTER message sent from an HTC UE
is as follows:
Contact:
sip:460023073296001@[2409:8809:120:28:5093:56ea:7077:7a0c]:5060
The IMPU in the Contact header field of the INVITE message sent from
the HTC UE, however, is in the TEL URI format. The SE2900 fails to
associate the INVITE message with the REGISTER message and therefore
returns a 403 response carrying the cause value of Warning: 399
03079.01234.A.005.401.228.0.6.08453.00000000.1075445762 "Invalid
User".
m: sip: +8615073221414@[2409:8809:120:28:5093:56ea:7077:7a0c]:5060
Condition The Contact header field in the INVITE message is different from that in
the REGISTER message.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
IMS10.1
Solution
Workarounds:
N/A
Preventive measures:
The message sent from the UE is not a standard message, and therefore this issue needs to be
rectified on the UE.
Symptom When the CDRs generated by the CCF are verified, it is found that sbc-
domain in Access-Network-Information of the CDRs specific to certain
originating or terminating UEs does not carry any area code.
For example, during the test, sbc-domain contains an area code when
Huawei Mate7 initiates a call but does not contain any area code when an
Apple UE initiates a call.
Trouble 4849797
Ticket
Number
Root Cause The P-Access-Network-Info header field carried in the message initiated by
Huawei Mate7 is 3GPP-E-UTRAN;utran-cell-id-
3gpp=46000630C5761C0D;"sbc-
domain=jnpsbc2bhw.0531.sd.chinamobile.com";"ue-
ip=[2409:8807:8070:3C:1:3:731:1665]";"ue-port=5385";network-provided,
which contains a total of 169 bytes.
The P-Access-Network-Info header field carried in the message initiated by
an Apple UE is 3GPP-E-UTRAN;utran-cell-id-
3gpp=46000630C5761C0D;"sbc-
domain=jnpsbc2bhw.0531.sd.chinamobile.com";"ue-
ip=[2409:8807:8070:208:4CA:310E:57:995E]";"ue-port=49152";network-
provided, which contains more than 170 bytes.
The ATS9900 supports the P-Access-Network-Info header field with a
maximum of 170 bytes. If this header field contains more than 170 bytes,
the ATS9900 uses the P-Access-Network-Info header field in the
REGISTER message, but the P-Access-Network-Info header field in the
REGISTER message does not carry any area code.
The area code is obtained over the Rx interface based on the mapping
between the user location and area code that is configured using ADD
LAMAP of the SE2900.
Condition The P-Access-Network-Info header field contains more than 170 bytes.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
ATS9900 V100R006C10SPC200
Solution
Workarounds:
Enable the HMR function on the SE2900 so that the oversized header field can be cut off.
Preventive measures:
Install ATS9900 V100R006C10SPH212.
Symptom The registration service fails when the Contact header field contains more
than 256 bytes.
Trouble 4615829
Ticket
Number
Root Cause The Contact header field carried in the REGISTER message contains more
than 256 bytes, but the CSCF can process the Contact header field with a
maximum of 256 bytes. As a result, the CSCF returns a 500 response, and
the registration service fails.
Condition The Contact header field contains more than 256 bytes.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
CSC3300 V100R010C10SPC200
Solution
Workarounds:
N/A
Preventive measures:
Run ADD SRVCAP to enable compression of the feature name and feature value in the
Contact header field.
ADD SRVCAP implementation: The CSC3300 compresses the matched feature names and
feature values in the Contact header field as internal identifiers and then restores the
compressed contents when sending the message carrying the Contact header field.
Involved Version
CSC3300 V100R010C10SPC200
Solution
Workarounds:
N/A
Preventive measures:
Run the following command to change the value of bit 7 to 0:
MOD SFP: INSPN=DBMSPARA3, MODTYPE=P1, BIT=7, BITVAL=0;
2.15.10 VoLTE Test Result Shows that the MATE 7's Video
Fallback Function May Fail
Involved NE: MATE7 UE
Applicable Scope: global
Troubleshooting Engineer: Yi Pengxiao (ID: 00287123)
Defect Details
Symptom After MGCF and SBC resource reservation is configured, the MATE7's
video fallback function may fail.
Trouble N/A
Ticket
Number
Root Cause The messages captured during failed and successful video fallback
scenarios show that the MGCF returns the same 183 response to the SBC.
After receiving 183 responses, the SBC processes the responses and then
sends different responses to MATE7. As a result, MATE7 fails to return an
Update message and disconnects the call.
NOTE: The 183 responses sent from the SBC are protocol-compliant.
Condition The MATE7's patch version is 718 or earlier.
Probability There is a low probability that this issue will occur when the preceding
of condition is met.
Occurrence
Involved Version
MATE7's 718 patch version or earlier
Solution
Workarounds:
N/A
Preventive measures:
Install MATE7's patch version 719.
Involved Version
All SE2900 versions
Solution
Workarounds:
1. Improve the transcoding capability on PSBC 1 (before network entry) of the VoLTE
network so that the SBC carries eight codecs in the message sent to the core network
without adding AMR-WB and AMR.
2. ENUM query is not performed during VoLTE/VoBB interworking.
Preventive measures:
N/A
NOTE: This is a common codec negotiation issue encountered during VoLTE/VoBB
interworking. Huawei cannot solve this issue alone because the factors, such as access
network and multi-vendor device interconnection and VoLTE/VoBB interworking cost
between different regions, need to be considered.
Symptom The M821 on the VoLTE network calls the fixed-line number 56922283
served by the MA5620. The call can be established, but no audio can be
heard.
The signaling flow is as follows:
UE--VoLTE SE2900--VoLTE SCSCF—(Query for ENS) —VoBB I/S-
CSCF—VoBB P-CSCF—MA5620
Trouble N/A
Ticket
Number
Root Cause The GPON device on the access network does not support the SDP
information carrying b=AS:80. As a result, the 200 OK response carries
a=inactive, resulting in no audio.
Condition The message sent to the GPON device carries b=AS:80.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
All SE2900 versions
Solution
Workarounds:
ENUM query is not performed during VoLTE/VoBB interworking.
Solution description:
When a VoLTE UE calls a VoBB UE, the CSCF that serves the VoLTE UE does not perform
ENUM query but sends the call message to the MGCF, which then sends the message to the
interworking gateway. The gateway forwards the message to the VoBB UE of the IMS
network.
When a VoBB UE calls a VoLTE UE, the CSCF that serves the VoBB UE does not query the
UE's number segment but sends the call message to the MGCF, which then sends the message
to the interworking gateway. The gateway forwards the message to the VoLTE UE.
Preventive measures:
N/A
NOTE: This is a common codec negotiation issue encountered during VoLTE/VoBB
interworking. Huawei cannot solve this issue alone because the factors, such as access
network and multi-vendor device interconnection and VoLTE/VoBB interworking cost
between different regions, need to be considered.
Symptom The IOT test results show that the call established between two VoLTE UEs
falls back to the CS domain when the networking is Nokia EPC+Nokia
PCRF+Huawei SBC but does not fall back to the CS domain when the
networking is Huawei EPC+Huawei PCRF+Huawei SBC.
Trouble 4836303
Ticket
Number
Root Cause The PCRF does not return charging information within the specified
duration.
As the location information event has been subscribed, the SBC sends an
AAR message after receiving the INVITE message. In the successful
service procedure, the PCRF includes the charging AVP
"accessNetworkChargingIdentifierValue-OR-etsiSipAuthenticationInfo
(503)" in the AAA message, and therefore the SBC does not need to wait
charging AVP.
In the failed service procedure, no charging AVP is returned within the
specified duration (3 second by default, which can be changed).
If charging is not required, remove the charging event subscription
configuration.
The call connected using Huawei P-GW does not fall back to the CS
domain. The call connected using Nokia P-GW fails because the P-GW
does not support the charging AVP
"accessNetworkChargingIdentifierValue-OR-etsiSipAuthenticationInfo
(503)" and does not convey the charging AVP to the SBC. As a result, the
SBC fails to process the required charging AVP within the specified
duration.
Condition The charging AVP has been subscribed on the SBC.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
SE2900 V300R001C20SPC100
Solution
Workarounds:
Run the following command on the SBC to cancel charging event subscription:
MOD RXPLC: PLCN="RXPLC_01", MBSE=CCE-0;
Preventive measures:
N/A
NOTE: The RAA message returned by the Nokia S-GW/P-GW is defective, which has been
conveyed to Nokia for rectification.
Symptom When the VoLTE CRBT user is called in the CS domain, the calling party
can hear the CRBTs but cannot be informed that the called party is busy if
being rejected.
This issue does not occur if no CRBT service is involved.
Trouble 4846549
Ticket
Number
Root Cause If no CRBT service is involved, the busy tone is transparently transmitted
from the CS domain through a 183 response. The later 183 response does
not carry media, and therefore the busy tone is played using the media port
carried in the first 183 response.
If a CRBT service is involved, the calling party obtains the CRBT media
after hearing the CRBT. The 183 response specific to user-busy does not
carry SDP information. The media carried in the first 183 response is
unavailable for the calling party because the CRBT media is played. The
user-busy announcement played by the CS domain cannot be transparently
transmitted to the calling party.
Condition The user has subscribed to the CRBT service.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
ATS9900 V100R006C10SPH200
Solution
Workarounds:
N/A
Preventive measures:
Configure the MGCF to perform conversion between ACM failure cause codes and SIP status
codes and to suppress announcements for the CS domain. The user-busy announcement is
played by the TAS without being transparently transmitted from the CS domain.
Run MOD SIPTG to select FUNC29(MGCF suppressing announcement playing as
specified in 3GPP 29163) and FUNC30(Interchanging between failure cause codes and
SIP status codes as specified in 3GPP 29163) for Extra software parameter 5 of service
control.
MOD SIPTG: TGN="IMS_TG", ESFPARA5=FUNC29-1&FUNC30-1;
Symptom An empty CDR file is generated, but no CDR header is present in the
empty CDR file.
Trouble 4892763
Ticket
Number
Root Cause No CDR header is carried in the empty CDR file when the format engine
package is configured.
Condition The format engine package is incorrectly configured.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
VoLTE V100R002C00SPC100
Solution
Workarounds:
N/A
Preventive measures:
Modify the format engine package by following the configuration in the figure.
Symptom When a VoLTE UE calls a CS UE, the MGCF keeps retransmitting the
received UPDATE message specific to the precondition to the VoLTE UE.
Trouble N/A
Ticket
Number
Root Cause The MSC server sends the UPDATE message because the precondition in
this message carries the confirmation status.
Involved Version
VoLTE V100R002C00SPC100
Solution
Workarounds:
N/A
Preventive measures:
Contact the technical support engineer of the peer end to configure the peer end not to include
the confirmation status in the UPDATE message.
Symptom VoLTE UEs A are B are on a call, and UE A initiates an eSRVCC handover
and attempts to initiate a second eSRVCC handover (handback) because the
Line 1992: indicates the second eSRVCC handover due to the failed
handover, with the "Reason: handover cancelled" carried. The message is
as follows:
Line 2335: indicates the 404 response returned by the SBC after the ATCF
receives a second handover INVITE message from the IWF. The 404
response is as follows:
The SBC fails to locate the call for which the eSRVCC handover is
performed due to a software defect.
Condition The UE initiates a second eSRVCC handover after the first handover
fails.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
SE2900 V300R001C20SPC100
Solution
Workarounds:
N/A
Preventive measures:
This issue will be solved in later SE2900 versions.
Symptom The three-party conference service to CRBT users fails. When a UE sends
a Refer message to invite the first party to a conference, the ATS returns a
481 response to the Refer message. This is because the ATS cannot
recognize the Call-ID, To-tag, or From-tag carried in the Refer-to header
field of the Refer message.
Trouble N/A
Ticket
Number
Root Cause UE B sends an in-dialog Refer message to invite UE A to join the
conference, and the Replaces in the Refer-to header field of the Refer
message carries the ID information (Call-ID, To-tag, and From-tag) about
the call between UE B and the A-SBC. Detailed information is as follows:
Refer-To: sip:user1_public2@home1.net?
Replaces=cb03a0s09a2sdfglkj490333%3Bto-tag314159%3Bfrom-
tag171828;method=INVITE----------------------Replaces carry Call-ID, To-
tag, and From-tag about the call between UE B and UE A.
In the call model used on site, the following ASs are triggered in sequence:
MMTEL AS--->CAT AS--->SCC AS---->Called UE (involved in the
meeting).
The AS functions as a B2BUA and can change the Call-ID, To-tag, and
From-tag values. The MMTEL AS and CAT AS can also change these
values but the SCC AS cannot. That is, the following Call-IDs are involved
in the call:
As shown in the figure, the MMTEL AS can recognize Call-ID1 and Call-
ID2 only. The Refer-to header field in the Refer message sent by the UE
carries Call-ID4, which is then mapped to Call-ID3 by the SBC (P-
CSCSF). Then the Refer message is directly sent to the MMTEL AS.
The ATS, however, cannot recognize Call-ID3 and therefore cannot find the
call. As a result, a 481 response is returned.
Condition The CAT AS is used.
A three-party conference is initiated.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
VoLTE V100R002C00SPC100
Solution
Workarounds:
N/A
Preventive measures:
Modify the implementation of the CAT AS as follows:
When the CAT AS deployed behind the MMTEL AS functions as a B2BUA, it must either
always retain the Dialog ID (A-B, A-C) or change the Dialog ID (including the ID in the
Replaces of the Refer message).
2.15.19 Roaming VoLTE UE Fails to Call the Local VoLTE UE, and
the SBC Returns a 480 Response
Involved NE: SE2900
Applicable Scope: global
Troubleshooting Engineer: Zhao Chaojian (ID: 00284738)
Defect Details
Symptom A VoLTE UE roams to another area but fails to call the local VoLTE UE.
Trouble N/A
Ticket
Number
Root Cause After receiving the PRACK message, the SBC queries the home S-CSCF
using the embedded DNS function, but fails to find any record. Therefore,
the SBC returns a 480 response without querying the external DNS server.
Condition The software parameter is incorrectly set on the SBC for DNS query.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
SE2900 V300R001C20SPC100
Solution
Workarounds:
N/A
Preventive measures:
Set bit 0 of PROTOCOLPARA31 to 1 and then restart the BSU module.
Symptom During an SRVCC handover test in the roaming scenario, the handover
fails because the STN-SR number in the handover INVITE message is not
updated and the INVITE message is not sent to the ATCF.
Trouble N/A
Ticket
Number
Root Cause The handover INVITE message sent from the MME to the IWF is as
follows:
The STN-SR number displayed in the LST ATCF command output of the
SBC is as follows:
ATCF.
The following explains why the access-side STN-SR number carried in the
REGISTER message is not updated to the HSS:
The following figure shows the message flow of the third-party
registration.
Involved Version
ATS9900 V100R006C10SPH200
Solution
Workarounds:
N/A
Preventive measures:
Add the ATCF address to DNS data.
Symptom A VoLTE UE roams to another area and is registered with the roaming
VoLTE network. When this VoLTE UE is called, the SCC AS sends the call
message to the CS domain, which then returns a 486 response. The call
service fails.
Trouble N/A
Ticket
Number
Root Cause The message traced on the SCC AS shows that the SCC AS has changed
the R-URI in the message. The CSCF routes the received message to the
MGCF, which then forwards the message to the CS domain.
When a registered VoLTE UE is called, the SCC AS should not send the
call message to the CS domain.
The UPDATE message that the HSS sends to the SCC AS during the
registration shows that the UE does not support the SRVCC. Therefore, the
SCC AS sends the call message to the CS domain when the UE is called.
The CS domain returns a 486 response because the UE is registered with
the VoLTE network.
Involved Version
UE
Solution
Workarounds:
N/A
Preventive measures:
Configure the UE to support SRVCC during registration.
Defect Details
Symptom The announcement of "The number you have dialed cannot be connected at
the moment" is played when the called UE is powered off, and this
announcement is also played when the called UE is unavailable (for
example, the battery is removed).
Trouble N/A
Ticket
Number
Root Cause When the called UE is unavailable, the SCC AS performs the CS Retry
procedure, and the CS domain returns a 408 response (indicating that the
UE does not respond) with the cause value of 18.
The SCC AS returns a 480 response with the cause value of 20. Details are
as follows:
The RBT platform removes the Reason header from the 480 response.
Details are as follows:
The 480 response sent from the S-CSCF to the MMTEL AS carries the
cause value of 18. Therefore, the same announcement is played.
Condition The RBT platform removes the Reason header from the 480 response.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
ATS9900 V100R006C10SPH200
Solution
Workarounds:
N/A
Preventive measures:
Configure the RBT platform to transparently transmit the Reason header. On the MMTEL AS,
run ADD OPTID to add the announcement resource ID 185 specific to the 480 response with
the cause value of 20, and run MOD MRFVARCFG to add an announcement.
Symptom After UE A that is already on a call with UE B answers the call from UE C,
the calls among them are disconnected.
Trouble N/A
Ticket
Number
Root Cause The messages traced on the SBC show that the PCRF sends an ASR
message to the SBC to release the calls unexpectedly.
The 503 response shows that the bearer is disconnected by the EPC.
EPC engineers check that bit 1674 (controlling whether the UGW9811
optimizes TFT filter operation types) is set to 0.
Condition Bit 1674 is not set to 1.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
All UGW9811 versions
Solution
Workarounds:
N/A
Preventive measures:
Set bit 1674 to 1 so that the UGW9811 optimizes TFT filter operation types.
Symptom The call initiated by a CS user to a VoLTE user fails, and the MGCF returns
a 488 (Not Acceptable Here) response.
Trouble N/A
Ticket
Number
Root Cause The 200 OK response specific to the UPDATE message carries the codec
AMR.
Involved Version
SE2900 V300R001C20SPC100
Solution
Workarounds:
N/A
Preventive measures:
Run MOD MGW to add the UMTS AMR codec.
The LST MGW command output is as follows:
Involved Version
VoLTE V100R002C00SPC100
Solution
Workarounds:
N/A
Preventive measures:
N/A
It is advised to encourage customers to work out and implement a service data
synchronization plan for VoLTE and CS networks.
Symptom Multiple copies of a short message are received after the short message is
sent
Trouble N/A
Ticket
Number
Root Cause In the short message terminating procedure of the LTE UE, the MESSAGE
message sent from the UEdoes not carry the In-Reply-To header field. As a
result, the IP-SM-GW fails to use Call-ID to determine that the sent
MESSAGE messages belong to the same transaction. Instead, the IP-SM-
GW considers the second MESSAGE message to be an initial MESSAGE
message and therefore retransmits the MESSAGE message.
Involved Version
UE
Solution
Workarounds:
N/A
Preventive measures:
Configure the UE to include the In-Reply-To header field in the MESSAGE message to be
sent.
Root Cause When the call from A to B encounters no reply, the precondition flow
(resource reservation flow) is started between B and C. The UPDATE
message sent from the C side (from the MGCF to the CS network) affects
the precondition flow, causing message flow collision. Consequently, the
ATS fails to process the CFNR service.
Condition The forwarded-to party is a CS subscriber.
B has subscribed to the CFNR service.
Probability This issue occasionally occurs.
of
Occurrence
Involved Version
ATS9900 V100R006C10SPH210
Solution
Workarounds:
None
Preventive measures:
Perform the following operations on the MGCF:
1. Run MOD SIPTG to set Support 3gOoBTC to No, which indicates that the SDP
information does not contain the 3gOoBTC parameter.
2. Run MOD OFC with 3GoOBTC Not Send Renegotiate selected for Office extra param.
Symptom The voice quality is poor after calls are forwarded to CS subscribers upon
non-reply.
A is a VoLTE subscriber whose number is 14700241004.
B is a VoLTE subscriber whose number is 14700241003. B has subscribed
to the CFNR service with C as the forwarded-to party.
C is a CS subscriber whose number is 13866170397.
When the call from A to B encounters no reply, the call is forwarded to C.
A encounters a long delay in hearing C and the voice quality is poor.
However, C hears A normally.
Trouble 4806999
Ticket
Number
Root Cause The clock frequency for the AMR codec on the MGCF is incorrectly set to
16000.
Condition The forwarded-to party is a CS subscriber.
The clock frequency for the AMR codec on the MGCF is incorrectly set.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
ATS9900 V100R006C10SPH210
Solution
Workarounds:
None
Preventive measures:
On the MGCF (MSOFTX3000), run MOD CODECCFG to set the clock frequency to 8000
for the UMTSAMR and UMTSAMR2.
Note: In order not to affect the services of the live network (including the MGCF) to the
greatest extent, set the clock frequency to 8000 for the newly added UMTSAMR and
UMTSAMR2 in the office directions that interwork with the CSCF at a newly deployed
VoLTE site.
Defect Details
Symptom Some VoLTE terminals, such as Huawei P7 and Mate 7, can register, but
other VoLTE terminals cannot.
Trouble 4812179
Ticket
Number
Root Cause IPsec is enabled on the terminal but it is not configured on the SE2900.
Condition The encryption data on the terminal is inconsistent with that on the
SE2900.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
SE2900 V300R001C20SPC100
Solution
Workarounds:
None
Preventive measures:
Configuration item No: PSBC10 Enable IPsec Encryption
Configuration item name: Enable IPsec Encryption
Parameter description: specifies whether to enable IPsec encryption.
Default value: Disable
Recommended value: Enable (to ensure service availability, it is recommended that
AKAENABLE is set to AUTO)
Configuration method:
On the SE2900, perform the following operations:
1. Run ADD ENCRYPLC to enable IMS-AKA/IPsec and set encryption and decryption
policies.
ADD ENCRYPLC: ENPLCNAME="IMS_AKA_PLC", PRTL=IMS-AKA,
AKAENABLE=AUTO, AKAENCRYPT=AUTO, AKATCPFBEN=N;
2. Run ADD ENCRYPLCSET to configure an encryption and decryption policy set.
ADD ENCRYPLCSET: ENPLCSETNAME="IMS_AKA_PLCSET",
ENPLCNAME1="IMS_AKA_PLC";
3. Run ADD SIGPLC to configure a signaling policy (DIGESTAUTH=N) and disable Digest
authentication.
Root Cause The terminal is incorrectly registered with NSN S-CSCF. The message
tracing result shows that NSN S-CSCF probably does not support
subscription.
Condition NSN S-CSCF is used.
The terminal sends a SUBSCRIBE message.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
SE2900 V300R001C20SPC100
Solution
Workarounds:
None
Preventive measures:
Enable the terminal to register with Huawei S-CSCF.
Symptom The call hold service fails during a test. That is, after A places B on hold, A
cannot initiate a new call. In this test, Huawei Mate 7 of the B718 version
is used.
Trouble 4819110
Ticket
Number
Root Cause Due to an HMR configuration error, sendonly is deleted from the SDP
information in the INVITE message sent to the ATS. When the ATS
receives an INVITE message whose SDP information does not contain
sendonly, it determines that the Call Hold (CH) service is not triggered.
The HMR specifies header modification rules. Frontline engineers have
incorrectly configured the HMR in such a way that sendonly, instead of
maxptime, is deleted.
Condition The HMR is incorrectly configured.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
ATS9900 V100R006C10SPC200
Solution
Workarounds:
None
Preventive measures:
Correct the HMR configuration.
The following is an example incorrect configuration:
ADD
HMRBDYRL:BRLNAME="Maxptime_DEL",BRSETID="Maxptime_DEL",PRIORITY=5,
BTPS=DEACTIVATED,BCPS=ACTIVATED,MHPREG="a=maxptime:240\\r\\n",BST=DEL
ETE,FINDALL=N,SEMC=N,MPA=N;
Correct configuration:
Delete \\r\\n.
Root Cause The CLIR service is not triggered. The following command has been
executed on the SBC to anonymize the From header field.
MOD PCSCF: PCSCFLEN="HZPSBC12",
PHEADERPL=DEL_PRIVACY-1;
MOD SFP: INSPN=BCFPARA4, MODTYPE=P1, BIT=7, BITVAL=1;
However, there is a configuration error on the SBC.
Condition There is a configuration error on the SBC.
VoLTE subscribers in the 2G network have subscribed to the Calling Line
Identification Presentation (CLIP) service.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
ATS9900 V100R006C10SPC210
Solution
Workarounds:
None
Preventive measures:
Run the following commands on the SBC:
MOD PCSCF: PCSCFLEN="JNPSBC1BHW", PHEADERPL=DEL_PRIVACY-1;
MOD SFP: INSPN=BCFPARA4, MODTYPE=P1, BIT=7, BITVAL=1;
Involved Version
MSOFTX3000 V200R010C20SPC100
Solution
Workarounds:
None
Preventive measures:
Run MOD SIPTG with FUNC29(MGCF suppressing announcement playing as specified
in 3GPP 29163) and FUNC30(Interchanging between failure cause codes and SIP status
codes as specified in 3GPP 29163) selected for Extra software parameter 5 of service
control to enable MGCF-T announcement suppressing.
MOD SIPTG: TGN="IMS_TG", ESFPARA5=FUNC29-1&FUNC30-1;
Symptom The MMTel AS is configured not to play the announcement "Your call to
this number is forwarded." However, this announcement is still played
when calls are forwarded.
Trouble 4836352
Ticket
Number
Root Cause Software parameter 1933 is incorrectly set to 1, which indicates that the
announcement whose ID is 332 will be played.
Condition Software parameter 1933 is incorrectly set to 1.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
ATS9900 V100R006C10SPC210
Solution
Workarounds:
None
Preventive measures:
Change the value of software parameter 1933 to 0.
Software parameter 1933: Determines whether the ATS9900 plays an announcement before
forwarding a call to the destination party.
= 0: The ATS9900 does not play an announcement.
=1: The ATS9900 plays the announcement whose ID is 332.
Other values are not used.
Default value: 0
Root Cause The INVITE message sent by the SCC AS does not carry the Feature-Caps
parameter. This is because data configured by running ADD CSRTCFG is
incorrect.
Condition Data configured by running ADD CSRTCFG is incorrect.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
ATS9900 V100R006C10SPC210
Solution
Workarounds:
None
Preventive measures:
On the SCC AS, run the following command to correct the data:
MOD CSRTCFG: ICSIND=YES;
Symptom Video calls from Samsung S6 encounter an error. However, voice calls
from Samsung S6 are normal.
Trouble 4862852
Ticket
Number
Root Cause When video calls are made using Samsung S6, the SDP information sent to
the terminating ATS exceeds 1900 bytes. Consequently, the ATS filters out
extra bytes.
It is found that when calls traverse the SE2900, the SE2900 adds the AMR-
WB AND AMR codecs again to the SDP information, causing the SDP
information to exceed the ATS's maximum length of 1900 bytes.
Condition SDP information exceeds 1900 bytes.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
ATS9900 V100R006C10SPC210
Solution
Workarounds:
None
Preventive measures:
1. Run the following command on the SBC to modify transcoding capabilities: ++
+SE2900/*MEID:5*/2015-07-14 15:03:56+08:00
O&M#1945
%%MOD TCCAP: TCCAPNAME="TC_HKABCF1", ENTYPE=ABCF,
TCPOLICY=AUDIOCODEC-1&PTIME-1&MAXPTIME-0&FAX-0&DTMF-
1&AMR_MODESET-0&AMR_MODECHG-1&ANSWER_PREFER_NBCODEC-
1&ANSWER_PREFER_WBCODEC-1&OFFER_FORBID_WBCODEC-0,
ACODEC=AMR-WB-1&AMR-1&G729-1&PCMA-1&PCMU-1, FCODEC=PCMA-
1&PCMU-1, DTMFACCESS=INBAND_2833, DTMFCORE=INBAND_2833,
NB2833PTVAL=97, WB2833PTVAL=103, DTMFINFOTYPE=DTMF_SIGNAL,
DTMFINFODURATION=270, G711PTIME=TIME_20, G723RATE=RATE_63,
G729PTIME=TIME_20, ILBCPTVAL=96, ILBCRATE=RATE_152,
AMRMSET1=RATE_0-1&RATE_1-1&RATE_2-1&RATE_3-1&RATE_4-1&RATE_5-
1&RATE_6-1&RATE_7-1, AMRPTVAL1=101, AMRPARA1=MCHGCAP_2-
1&ADD_MAXRED-1, AMRPTIME=TIME_20, AMRMPTIME=TIME_80, AMRTYPE2=Y,
AMRPTVAL2=100, AMRWBMSET=RATE_0-1&RATE_1-1&RATE_2-1&RATE_3-
1&RATE_4-1&RATE_5-1&RATE_6-1&RATE_7-1&RATE_8-1, AMRWBPTVAL=102,
AMRWBPARA=MCHGCAP_2-1&ADD_MAXRED-1, AMRWBPTIME=TIME_20,
AMRWBMPTIME=TIME_80, JBDLYFDATA=40, JBAJTFVOICE=Y, JBUPPERIOD=36,
JBDOWNPERIOD=6000, INITJBFVOICE=40, MAXJBDLYFVOICE=120,
FAXCTRL=FAX, SILSCTRL=G711FAX, T38PTIME=TIME_20, RESERVED1=0,
RESERVED2=0, RESERVED3=0, RESERVED4=0;%%
2. Install the ATS 212 patch to allow SDP information of more than 4000 bytes.
Root Cause The AMR2 codec configured on the MGCF supports multiple rates, but the
AMR2 codec configured on the MGW supports only the rate of 12.2 kbit/s.
When the offer/answer negotiation result is a rate other than 12.2 kbit/s,
calls fail.
Condition The codecs supported by the MGCF and MGW are different.
Involved Version
CSCF V100R010C10SPH208
Solution
Workarounds:
None
Preventive measures:
Run MOD MGW to raise the limitation that only the rate of 12.2 kit/s is supported.
Symptom When a roaming VoLTE subscriber registers, the I-CSCF queries the HSS.
The HSS returns S-CSCF capability 201. Although S-CSCF capability 201
is configured on the I-CSCF, the message tracing result shows that S-CSCF
capability 201 fails to be queried.
Trouble 4822522
Ticket
Number
Root Cause Only the first 100 records in the ISCAP/BSCAP table are supported. That
is, if the number of records in the table exceeds 100, the extra records are
invalid.
Condition VoLTE subscribers are roaming.
More than 100 records are configured in the ISCAP/BSCAP table.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Versions
CSCF V100R010C10SPH201
Solution
Workarounds:
Reduce the number of records in the ISCAP table until it is less than 100.
Preventive measures:
Install the patch of V100R010C10SPH205 or later.
2.16.13 Too Many SRV Records About the SCC AS Cause ENS
Query to Fail
Involved NE: CSCF3300
Applicable Scope: global
Troubleshooting Engineer: Zhang Hao (ID: 00113358)
Defect Details
Symptom Six SRV records about the SCC AS have been added on the ENS. During a
registration, five records are returned when an SRV query is performed and
only the aspool record is returned during an A query. The value of AUT-
STI on the SBC is NULL.
During a call, an SRV query fails with a 480 message.
Trouble 4845797
Ticket
Number
Root Cause When the CSCF queries the ENS for the TAS domain name, the CSCF
does not report an error if less than six SRV records are returned. However,
when the CSCF queries the ENS for the domain name of the SCC AS, the
Involved Version
CSCF V100R010C10SPH208
Solution
Workarounds:
None
Preventive measures:
On the CSCF, run the following commands to change the type of the transport protocol of
links to the ENS from UDP to TCP:
1. SCSCF: MOD SDNSL
2. ICSCF: MOD IDNSL
Symptom During a conference call, when the Conference Call service subscriber
initiates a SUBSCRIBE message, the MMTel AS returns a 403 message.
Trouble 4817027
Ticket
Number
Root Cause Software parameter 2325 is used for function control. It determines
whether the ATS9900 supports conference status subscription.
Software parameter 2325 applies in FMC networks.
= 0: The ATS9900 does not support conference status subscription.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
ATS9900 V100R006C10SPH210
Solution
Workarounds:
None
Preventive measures:
On the ATS, change the value of software parameter 2325 to 1.
Symptom After domain selection to a 2/3G network for VoLTE subscribers, ACRs do
not contain CS-LOCATION information. In addition, ANI information is
different from that in normal ACRs.
Trouble 4869396
Ticket
Number
Root Cause The 200 message does not carry the PANI:CS header field. Therefore,
ACRs do not carry CS-LOCATION-INFORMATION.
UDA is obtained and then CS-LOCATION-INFORMATION is carried
only after the PANI header field is obtained.
In normal cases, when the TAS receives the PANI header field, it queries
the HSS again. The UDA returned by the HSS this time has the higher
priority. Upon reception of a 200 message (carrying the PANI header field),
the UDR/UDA message pair will be exchanged.
Condition The 200 message does not carry the PANI header field.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
ATS9900 V100R006C10SPH210
Solution
Workarounds:
None
Preventive measures:
1. Run MOD SIPTG on the MGCF.
FUNC29(MGCF suppressing announcement playing as specifiedin 3GPP 29163) is
selected for Extra software parameter 5 of service control in MOD SIPTG. The purpose is
to enable the 200 message to carrry the PANI header field.
2. Change the value of software parameter 2348 of the ATS to 1.
Symptom On the ATS9900 Management page of the SPG2800 web portal, ADD
MSR fails with "Result/ResultCode=22007;
Result/ResultDesc=NCVoLTETAS1-Data cannot be modified."
Trouble N/A
Ticket
Number
Root Cause This issue is related to Whether alias repository data supports
Involved Version
ATS9900 V100R006C10SPC200
Solution
MOD SPCFG: ALREPDATA=false;
Symptom Running ADD SBR on the MMTel AS fails with the internal error code
10010505. The following is an snapshot of the error message:
Trouble N/A
Ticket
Number
Involved Version
ATS9900 V100R006C10SPC200
Solution
Change the MMTel AS's domain name on the HSS to be the same as the domain name of the
MMTel AS.
MOD DMPE: EN="VoLTETAS2", PEERTYPE=AS,
DN="ims.mnc000.mcc460.3gppnetwork.org ";
Root Cause Bit 3 of P1536 determines whether the MSOFTX3000 sends an UPDATE
message to the peer end if the "a=curr:" line in a 18x message received
over the SIP trunk meets the requirements of the "a=conf:" line. If this
parameter is set to 0, the MSOFTX3000 sends an UPDATE message. If
this parameter is set to 1 (default value), the MSOFTX3000 does not send
an UPDATE message. Bit 3 of P1536 is set to the default value 1.
Condition This issue occurs when all of the following conditions are met:
The current network is an FMC network.
A CS subscriber calls a VoLTE subscriber, and the precondition function
needs to be started.
Bit 3 of P1536 is set to the default value 1.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
MSOFTX3000VV200R010C20SPH111
Solution
In the MML Command - MSOFTX3000 window of the OMU client, run the following
command:
MOD MSFP: ID=P1536, MODTYPE=P1, BIT=3, BITVAL=0;
Root Cause The value of Access network domain name must start with sbc. If the
value starts with characters other than sbc, the area code cannot be
included in the Access-Network-Information AVP.
ADD
LAMAP:LAMAPN="LAMAP_0791",LOCTAI="4600069B0",ANUM="
0791";
ADD
SIGPLC:SIGPLCNAME="PCSCF_SIGPLC",ENTYPE=ABCF,ADDPUP
=Y,ADDPAIDP=SBCD,ANDN="psbc1.jx.chinamobile.com",ADDPAIFP
=NONE,SIGNAT=BASE_HEADER,KEEPLIVE=UDPPKG,FUVH=N,S
DRSP=N,UNREGRSP=500,DISLINKRSP=408,DIGESTAUTH=N,IGUN
=N,CLSPRECND=N,ADDPA=Y,DELLOCRR=Y,HDNAT=Y;
Condition This issue occurs when both of the following conditions are met:
The current network is an FMC network.
The value of Access network domain name configured on the SE2900
does not start with sbc.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
SE2900 V300R001C10SPC100
Solution
In the MML Command - SE2900 window of the OMU client, run the following command:
MOD SIGPLC: SIGPLCNAME="PCSCF_SIGPLC", ENTYPE=ABCF, ADDPAIDP=SBCD,
ANDN="sbc1.jx.chinamobile.com";
Root Cause The INVITE message sent by the ATS does not contain Feature-Caps:*;
+g.3gpp.ics, notifying the MGCF that the call is to be routed to a CS
network. If the INVITE message contains Feature-Caps:*;+g.3gpp.ics, the
MGCF prevents the CS domain from playing a ring back tone or failure
announcement to the calling party.
ICS capability indicator is set to NO(NO) for the ATS.
%%LST CSRTCFG:;%%
RETCODE = 0 Operation succeeded
The result is as follows:
------------
Involved Version
ATS9900 V100R006C10SPC200
Solution
In the MML Command - ATS9900 window of the OMU client, run the following command:
MOD CSRTCFG: ICSIND=YES;
Symptom The CDRs generated for a VoLTE-to-VoLTE call do not contain the TADS-
Indication. Normal CDRs contain the following parameters:
Emulational-Service-Type : Empty value
User-to-User-Signalling1-Count : Empty value
Calling-Party-Sub-Addressing : Empty value
Called-Party-Sub-Addressing : Empty value
TADS-Indication : {LTE}
Trouble N/A
Ticket
Number
Involved Version
ATS9900 V100R006C10SPC200
Solution
In the MML Command - ATS9900 window of the OMU client, run the following command:
MOD SFP: SPID=2318, VAL=1;
Symptom A and C are 2G/3G subscribers, and B is a VoLTE subscriber. A calls B, and
B does not answer the call. The call is forwarded to C but fails.
This is because the MGCF releases the call upon receiving an UPDATE
message that contains the precondition information.
Trouble N/A
Ticket
Number
Root Bit 7 of P1535 is set to 1. This software parameter determines whether the
Cause MGCF supports degrade for the "a=des:" line upon receiving an UPDATE
message.
= 0: The MGCF supports degrade for the "a=des:" line.
= 1: The MGCF does not support degrade for the "a=des:" line.
Default value: 1
Condition This issue occurs when both of the following conditions are met:
The current network is an FMC network.
Bit 7 P1535 of MSOFTX3000 is set to 1.
Probabilit This issue will occur when the preceding conditions are met.
y of
Occurrenc
e
Involved Version
MSOFTX3000VV200R010C20SPH111
Solution
In the MML Command - MSOFTX3000 window of the OMU client, run the following
command:
MOD MSFP: ID=P1535, MODTYPE=P1, BIT=7, BITVAL=0;
Trouble N/A
Ticket
Number
Condition This issue occurs when both of the following conditions are met:
The current network is an FMC network.
Call waiting service interworking is deselected for Extra software
parameter 18 of service control.
Probabilit This issue will occur when the preceding conditions are met.
y of
Occurrenc
e
Involved Version
MSOFTX3000VV200R010C20SPH111
Solution
In the MML Command - MSOFTX3000 window of the OMU client, run the following
command:
MOD SIPTG: TGN="VoLTE_SCSCF_HGT_01", ESFPARA=SRV18-1;
Root The HSS provided by Ericsson does not return the shared Alias group ID
Cause using an SAA message. The S-CSCF cannot add tel URIs to the From and
P-Asserted-Identity header fields. Consequently, the ATS fails to adjust the
calling number presentation mode for SIP URIs. Bit 8 of SCSCFPARA29
determines whether the S-CSCF adds tel URIs to the From and P-Asserted-
Identity header fields.
Condition This issue occurs when all of the following conditions are met:
The current network is an FMC network.
The S-CSCF interworks with an HSS provided by Ericsson.
Bit 8 of SCSCFPARA29 is set to 1.
Probabilit This issue will occur when the preceding conditions are met.
y of
Occurrenc
e
Involved Version
CSC3300 V100R010C10
Solution
In the MML Command - CSC3300 window of the OMU client, run the following command:
MOD SFP: INSPN=SCSCFPARA29, MODTYPE=P1, BIT=8, BITVAL=0;
Symptom After basic VoLTE account creation is performed on the HLR, service
provisioning by running MOD MSR on the in the MML Command -
ATS9900 window of the OMU client fails. The ATS9900 returns error code
22002 indicating that service provisioning fails.
In the user message tracing created on the ATS, the ATS sends a PUR
message containing the IP-SM-GW data to the HSS, the HSS returns a PUA
message containing DIAMETER_UNABLE_TO_COMPLY. Other
repository data is successfully sent to the HSS.
Trouble 4924120
Ticket
Number
Root The IP SMS service has not been configured for the subscriber on the
Cause HSS9860.
HLRSN = 1
IMSI = 4xxxxxxxxxxxxx
ISDN = 9xxxxxxxxx
CardType = USIM
NAM = BOTH
CATEGORY = COMMON
"SABLOCK"
"Basic Service"
Telephony (TS11)
Emergency Call (TS12)
General-DataCDS (BS30)
Data CDA-9600bps (BS26)
DefaultCall = Telephony (TS11)
Condition This issue occurs when both of the following conditions are met:
The current network is an FMC network.
Supplementary service rights on the ATS and HSS9860 are inconsistent.
Probabilit This issue will occur when the preceding conditions are met.
y of
Occurrenc
e
Involved Version
ATS9900 V100R006C10SPC200HSS9860 V900R008C30SPC100
Solution
Configure IP SMS service rights on the HSS9860.
3 Historical Problems
3.1 Calls Fail Because Terminals Do Not Support Dynamic Establishment of TCP
Connections
3.2 ATS9900 Does Not Support Anchor IDP Messages with Variable-Length ASN.1 Coding
3.3 Active VCU Process Occasionally Fails If the Format of the URI List for Conference
Creation Does Not Comply with the Interface Definition
3.4 SBC Proactively Sends a BYE Message to Release the Call Initiated by an IPSec AKA
Authentication Subscriber over TCP During Reregistration
3.5 One-Way Media Occurs After an aSRVCC Handover
3.6 Call Fails to Be Retrieved After an SRVCC Handover Is Performed for a Hold Subscriber
3.7 utran-cell-id-3gpp Cannot Be Recorded in CDRs When the P-Access-Network-Info
Header Field in an INVITE Message Exceeds 170 Bytes
3.8 SCC AS Does Not Send a MESSAGE Message When the Feature-Caps Header Field in a
REGISTER Message Exceeds 512 Bytes
3.9 MGCF Returns a 400 Message After Receiving an INVITE Message for a Video Call
Initiated by a VoLTE Subscriber to a CS Subscriber
3.10 One-Way Media Occurs When a VoLTE Subscriber Calls a CS Subscriber
3.11 SCU Modules Are Overloaded When Multiple UEs in the Same Implicit Registration
Set Are Traced
3.12 Call Forwarding Fails If the Precondition Function Is Enabled
3.13 Extra-long CDRs Are Generated by the ATS9900
3.14 SBC Returns an Error Because the Calling Party Hangs Up After an eSRVCC Handover
Occurs But Before the Called Party Answers the Call
3.15 VoLTE Call Fallback Occurs Due to USSDs Delivered by the CN Side
3.16 3G SRVCC Handover Fails in the Separate Deployment Scenario
3.17 Internal Tracing Logs About Subscriber Message Tracing Cannot Be Displayed
Root Cause
After checking the 499 message whose Warning header field is Client Tpt
Internal Error, it is found that the SBC returns the 499 message 30
seconds after it receives the INVITE message. This indicates that the error
does not occur during service processing. In normal conditions, an error
message is sent immediately when a service processing failure occurs. The
packet capturing result shows that the SBC did not forward the INVITE
message.
If the SBC receives an INVITE message that exceeds 1500 bytes, it will try
to forward the INVITE message based on data configurations. If the
terminal does not support dynamic establishment of a TCP connection, the
SBC will return a 449 message.
/* MOC = ENCRYPLC */ADD
ENCRYPLC:ENPLCNAME="AKA",PRTL=IMS-
AKA,AKAENABLE=AUTO,AKAENCRYPT=AUTO,AKATCPFBEN=
N,AKATCPFBVAL=1500;
/* MOC = ENCRYPLCSET */ADD
ENCRYPLCSET:ENPLCSETNAME="AKA_PLCSET",ENPLCNAME1
="AKA";
/* MOC = SIPAN */ADD
SIPAN:ANNAME="P_SBC_IPV6",LETYPE=P-
CSCF,ADDRNAME="P_ACCESS_IPv6",PCSCFLEN="HZPSBC12",AN
T=E-
UTRAN,IPTYPE=IPV6,UEIPV6="0:0:0:0:0:0:0:0",PRELEN=0,ANMEDI
ADN="ACCESS_MEDIA_MEDDN_IPv6",FROUTING=N,RTNAME="T
O_HZCSCF04",ERTNAME="ECSCF_URI",BUFREGPLY=UNSUPPORT
,IPSETID="in-invite-del-
fork",OPSETID="out_hmr_pmark03",APCEC=Y,CC="8",AID="6",SIGPL
CNAME="PCSCF_SIGPLC",ENPLCSETNAME="AKA_PLCSET",BCP
LCNAME="DEFAULTABCFBCPLC",TCCAPNAME="TC_PSBC01",F
WTENABLE=Y,EMCC=REJEMCC-1&REJUNREGEMCC-
0&EREGEMCC-0&REJNONEREGCALL-0&REJEMCCHLD-
0,MATCHTYPE=WHOLE-
MATCH,CMDENABLE=Y,ESRVCC=Y,ISPBX=N,RESERVED1=0,RESE
RVED2=0,RESERVED3=0,RESERVED4=0;
Condition This issue occurs when all of the following conditions are met:
The SBC is configured to support TCP fallback.
The length of an INVITE message sent in the terminating flow exceeds
the packet length set for TCP fallback on the SBC (1300 bytes by
default).
The terminal has initiated a registration through UDP. The terminal does
not support dynamic establishment of TCP connections as the called
party.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Versions
SE2900 V300R001C10SPC100
SE2900 V300R001C20SPC100
Solution
Workarounds:
If any terminal on the VoLTE network does not support dynamic establishment of TCP
connections, change the value of Packet length threshold for TCP fallback to 65535 in the
AKA encryption policy.
MOD ENCRYPLC: ENPLCNAME="AKA", PRTL=IMS-AKA, AKATCPFBEN=N,
AKATCPFBVAL=65535;
Preventive measures:
Dynamic TCP fallback is a basic capability defined in RFC 3261 (SIP protocol). It is
recommended that frontline engineers coordinate with customers to promote terminal
adjustment.
Symptom The MSC sends an anchor IDP message with variable-length ASN.1 coding
to the ATS9900, but the ATS9900 fails to process the message and returns
cap-errcode-missingparameter (7). Variable-length ASN.1 coding uses the
TLV structure, in which the Length field is 0x80 and the Value field ends
with two consecutive 0x00s.
Trouble N/A
Ticket
Number
Root Cause The ATS9900 does not support IDP messages with variable-length coding.
Condition This issue occurs when both of the following conditions are met:
The current network is an FMC network.
The anchor IDP messages sent by the MSC use unfixed-length coding.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
ATS9900 V100R006C10SPC200
Solution
This issue has been resolved in ATS9900 V100R006C10SPH207.
After the V100R006C10SPH207 patch is installed, the ATS9900 can resolve IDP messages
with unfixed-length coding.
Symptom If the URI-list-based mode is used to create a conference, the active VCU
process occasionally fails when the format of the URI list does not comply
with the interface definition.
Trouble N/A
Ticket
Number
Root Cause The internal protection is insufficient. As a result, the active VCU process
occasionally fails if the format of the URI list in the INVITE message
does not comply with the interface definition.
Condition This issue may occur when both of the following conditions are met:
The current network is an FMC network.
The URI-list-based mode is used, and the format of the URI list in the
INVITE message for conference creation does not comply with the
interface definition.
To be specific, the INVITE message carries the multipart body. In the
multipart body, multiple Content-Type fields are contained. The first
Content-Type is in Content-Type: multipart/mixed format and the other
Content-Type fields are not in Content-Type: application/resource-
lists+xml format.
Probability There is a low probability that this issue will occur when the preceding
of conditions are met.
Occurrence
Involved Version
ATS9900 V100R006C10SPC200
Solution
This issue has been resolved in ATS9900 V100R006C10SPH207.
After the V100R006C10SPH207 patch is installed, the ATS9900 can process conference call
requests carrying an invalid URI list.
Symptom After a call is set up over TCP for a subscriber who uses IPSec AKA
authentication, the subscriber initiates a reregistration. 100 to 300 seconds
later, the call is released. The message tracing result shows that the SBC
Root Cause In the IPSec-AKA scenario, the subscriber successfully initiates a call
after registering with the network. The subscriber then initiates a
reregistration, during which a 401 message is sent to re-negotiate security
association (SA). After successful SA negotiation, the SBC releases the
TCP link established based on the original SA result. When the SBC
performs link verification and detects that the TCP link for the established
session is interrupted, it proactively releases the session.
Condition This issue occurs when all of the following conditions are met:
TCP link verification is enabled on the SBC.
A subscriber who uses IPSec AKA authentication has established a call
over a TCP link.
A 401 message is sent for reregistration during the call.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
SE2900V300R001C20 (TR5 version)
Solution
This issue has been resolved in SE2900V300R001C20SPC100 (GA version).
After the SE2900 is upgraded to this GA version, the SBC will not perform verification on
dynamic TCP links in the IPSec-AKA scenario.
Symptom In an alerting SRVCC (aSRVCC) test, the calling party keeps on the
VoLTE network and the called party hands over to the GSM network.
After the handover, the called party cannot hear the calling party but the
calling party can hear the called party.
Trouble N/A
Ticket
Number
Root Cause During the initial call setup, the voice codec is AMR-WB. When a
handover occurs, the INVITE message sent by the eMSC to the ATCF for
handover contains only AMR-NB.
The Transcode policy parameter in the transcoding capability data record
configured for the SIPAN of the ATCF contains the value
OFFER_FORBID_WBCODEC(Disallowing broadband codec
negotiation in offer processing). This value indicates that the SBC
instructs the BGF not to add wideband codecs to the SDP offer forwarded
to the answerer during media negotiations and checks if the offerer uses
narrowband codecs. If this value is not selected, the BGF can add
wideband codecs to the SDP offer forwarded to the answerer during media
negotiations and checks no matter whether the offerer uses wideband
codecs.
When the SBC detects that the terminating side uses wideband codec but
the originating side uses narrowband codec, it discards the AMR-WB
media packet sent from the terminating side but does not forward the
packet.
After the ATCF receives an INVITE message for handover, it determines
that the call to be handed over uses the broadband codec AMR-WB. As
the ATCF is configured not to add wideband codecs, it is intended to
forward such a message through SRVCC but the ATCF incorrectly
forwards the message through eSRVCC due to an code logical error. As a
result, the signaling is normal but the RTP packet carrying AMR-WB from
the terminating side is discarded, causing one-way media. This issue has
been resolved in versions later than SE2900 V300R001C20. To solve this
issue in SE2900 V300R001C20, modify data configurations.
Condition This issue occurs when all of the following conditions are met:
The AMR-WB codec is used during conversation.
The INVITE message sent by the eMSC to the ATCF for handover
contains only AMR-NB.
The value OFFER_FORBID_WBCODEC is selected for the ATCF.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
SE2900 V300R001C20SPC100
Solution
To resolve this issue in SE2900 V300R001C20, deselect the value
OFFER_FORBID_WBCODEC(Disallowing broadband codec negotiation in offer
processing) of the Transcode policy parameter in the transcoding capability data record
configured for the SIPAN of the ATCF.
MOD TCCAP: TCCAPNAME="XXX", TCPOLICY=OFFER_FORBID_WBCODEC-0;
Symptom VoLTE subscriber A calls VoLTE subscriber B. After the call is set up, A
places B on hold and triggers an SRVCC handover. After the handover is
complete, A requests to retrieve B. Then the MSC sends a REINVITE
message carrying only PCMA, which is transparently transmitted to B. As
B does not support PCMA codec, B rejects the request and returns a 488
message. As a result, the call with B fails to be retrieved.
Trouble N/A
Ticket
Number
Root Cause The message tracing result shows that VoLTE subscriber B returns a 488
message after receiving PCMA.
has no intersection with the previously negotiated codec and that the peer
end is the ATCF or IMS, the eMSC can determine whether to transparently
transmit the REINVITE message. However, the eMSC determines to
transparently transmit the REINVITE message.
Condition This issue occurs when all of the following conditions are met:
A REINVITE message is sent after a party places an intra-VoLTE call on
hold.
The PCMA codec is forcibly used between the vMSC and the eMSC.
The ESFPARA2 parameter is set to SRV16-0 in the SIP trunk group
data record on the eMSC.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
MSOFTX3000 V200R010C20SPC100
Solution
Change the value of the ESFPARA2 parameter for the SIP trunk group destined for the IMS
and ATCF on the eMSC to SRV16-1.
MOD SIPTG: TGN="JDN_IMS1_SCSCF", ESFPARA2=SRV16-1;
charging.
Trouble N/A
Ticket
Number
Involved Version
ATS9900 V100R006C10SPC200
Solution
Test patch: ATS9900 V100R006C10SPH938T (developed on the basis of SPH208)
Formal patch: ATS9900 V100R006C10SPH212
Note: Confirm with the customer that the first 170 bytes in the P-Access-Network-Info
header field indicate the utran-cell-id-3gpp field.
After the patch is installed, change the value of P2376 to 1. The value 1 indicates that the ATS
obtains the first 170 bytes in the P-Access-Network-Info header field in an INVITE message
and stores the 170-byte string as the value of the [Access-Network-Info] AVP in CDRs if the
P-Access-Network-Info header field exceeds 170 bytes.
P2376 determines whether the ATS supports INVITE messages whose P-Access-Network-Info header
field exceeds 170 bytes.
= 0: The ATS does not support INVITE messages whose P-Access-Network-Info header field exceeds
170 bytes.
= 1: The ATS supports INVITE messages whose P-Access-Network-Info header field exceeds 170 bytes.
In this case, the ATS obtains the first 170 bytes in the P-Access-Network-Info header field in an INVITE
message and stores the 170-byte string as the value of the [Access-Network-Info] AVP in CDRs.
Other values are not used.
Default value: 0
Symptom The SCC AS does not send a MESSAGE message when the Feature-Caps
header field in a REGISTER message exceeds 512 bytes.
Trouble N/A
Ticket
Number
Root The SCC AS supports the Feature-Caps header field carrying a maximum of
Cause 512 bytes. If the Feature-Caps header field exceeds 512 bytes, the SCC AS
fails to obtain the Feature-Caps header field and therefore does not send a
MESSAGE message.
Condition This issue occurs when all of the following conditions are met:
The current network is an FMC network.
The subscriber has subscribed to SRVCC capabilities, including STN-SR
and C-MSISDN.
The UE supports the SRVCC function.
The registration message carries +g.3gpp.atcf-mgmt.
Probabilit This issue will occur when the preceding conditions are met.
y of
Occurrenc
e
Involved Version
ATS9900 V100R006C10SPC200
Solution
This issue has been resolved in ATS9900 V100R006C10SPH207.
After the V100R006C10SPH207 patch is installed, the SCC AS deletes parameter description
in URI but only stores basic data if the Feature-Caps header field exceeds 523 bytes but is less
than 1024 bytes. This processing ensures that valid information is stored for subsequent flows.
Symptom The MGCF returns a 400 message after receiving an INVITE message for a
video call initiated by a VoLTE subscriber to a CS subscriber. As a result,
the video call cannot be fallen back to a voice call.
The message tracing result shows that the 400 message carries Warning:
399 MSX_SIPCOM "10039 OFFER RECEIVE FAILED!".
Trouble N/A
Ticket
Number
Root The SDP in the INVITE message for the video call carries the H.264 codec.
Cause The a=fmtp attribute line contains sar-understood=16;sar-supported=1
that is not recognized by the MGCF (MSOFTX3000).
m=video 18516 RTP/AVP 113 114
b=AS:1183
b=RS:600
b=RR:2000
a=rtpmap:113 H264/90000
a=fmtp:113 profile-level-id=42C01E;packetization-mode=1;sar-
understood=16;sar-supported=1;sprop-parameter-
sets=Z0KAHtoHgUaAbQoTUA==,aM4G8g==
a=rtpmap:114 H264/90000
a=fmtp:114 profile-level-id=42C01E;packetization-mode=0;sar-
understood=16;sar-supported=1;sprop-parameter-
sets=Z0KAHtoHgUaAbQoTUA==,aM4G8g==
a=curr:qos local none
a=curr:qos remote none
Involved Version
MSOFTX3000 V200R010C20SPC100
Solution
This issue has been resolved in MSOFTX3000 V200R010C20SPH114.
After the V200R010C20SPH114 patch is installed, the MSOFTX3000 ignores unidentifiable
parameters carried in the received H.264 codec.
Trouble N/A
Ticket
Number
Root The payload type (PT) of the media packet received by the SE2900 from the
Cause code side is different from the PT used during SDP offer/answer negotiation
at the signaling plane. As a result, verification fails and packet loss occurs,
which causes one-way media.
1. During initial negotiation, the SDP offer/answer uses the AMR codec in
which the PT is 106.
2. After the UE initiates renegotiation, the SDP offer sent by the SE2900 to
the core side carries three AMR codecs whose PTs are 106, 114, and 115,
respectively.
v=0
o=- 3220 3220 IN IP4 10.132.171.1
s=SBC call
c=IN IP4 10.132.171.1
t=0 0
m=audio 13088 RTP/AVP 106 102 113 114 115 18 8 0
b=AS:29
b=RR:1387
b=RS:462
a=rtpmap:106 AMR/8000/1
a=fmtp:106 mode-change-capability=2;max-red=0
a=rtpmap:102 telephone-event/8000
a=fmtp:102 0-15
a=ptime:20
a=maxptime:240
a=sendrecv
a=curr:qos local sendrecv
a=curr:qos remote sendrecv
a=des:qos mandatory local sendrecv
a=des:qos mandatory remote sendrecv
a=rtpmap:113 AMR-WB/16000
a=rtpmap:114 AMR/8000
a=fmtp:114 mode-change-period=2
a=rtpmap:115 AMR/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
3. The SDP answer received by the SE2900 from the core side shows that
the peer end does not use the AMR codecs carried in the SDP offer but
uses the AMR codec whose PT is 100. In addition, the SDP answer
Condition This issue occurs when the codec in the SDP answer returned by the peer end
is different from all codecs in the SDP offer sent by the SE2900 and the PT
used by the peer end to send media packets is inconsistent with the SDP
negotiation result.
Probabilit This issue will occur when the preceding conditions are met.
y of
Occurrenc
e
Involved Version
SE2900 V300R001C10SPC100
Solution
Deselect the value AMR_MODESET(AMR mode set conversion) of the Transcode policy
parameter in the transcoding capability data record configured for the SIPAN of the SE2900.
This configuration enables the terminal and core side to negotiate with each other.
MOD TCCAP: TCCAPNAME="XXX", TCPOLICY=AMR_MODESET-0;
Symptom A message tracing task is created for multiple UEs in an implicit registration
set. After a UE in the implicit registration set initiates a registration or call,
the CPU usage of some SCU modules rises to 100%. As a result, SCU
modules are overloaded.
Trouble N/A
Ticket
Number
Root After a message tracing task is created for multiple UEs in an implicit
Cause registration set, the CSCF allocates a tracing handle for each tracing task.
When a UE in the implicit registration set initiates a registration or call, the
SCU module processing the registration or call request associates all tracing
handles of the implicit registration set and sends a broadcast message to
notify other modules. If the UE's data is also present on an SCU module that
receives the broadcast message, the SCU module also associates tracing
handles and sends a broadcast message. In this case, multiple SCU modules
associate tracing handles and send a broadcast message, leading to a CPU
usage surge.
Condition This issue occurs when all of the following conditions are met:
Two or more SCU modules are configured for the CSCF.
A UE is not registered, and a message tracing task is created for multiple
UEs in the implicit registration set to which the UE belongs.
MOD PACN is run to set From large PBX to Yes, STR EVEN is run to
balance the number of subscribers on SCU modules, or the UE has both
registered and unregistered services. Any of the preceding scenarios
causes the data of the UE to be present on multiple SCU modules.
The UE initiates a registration or call.
Probabilit This issue will occur when the preceding conditions are met.
y of
Occurrenc
e
Involved Version
CSC3300 V100R010C10SPC200
Solution
This issue has been resolved in CSC3300 V100R010C10SPH208.
After the V100R010C10SPH208 patch is installed, an SCU module will determine whether an
association among tracing handles already exists. If the association already exists, the SCU
module does not associate tracing handles.
Trouble N/A
Ticket
Number
Root Cause Serving as the MGCF, the MSOFTX3000 cannot send an UPDATE
message carrying the precondition information after receiving an
UPDATE message in which the precondition information contains the
conf line.
Condition This issue occurs when all of the following conditions are met:
The MSOFTX3000 serves as the MGCF.
The precondition function is enabled on the SIP trunk groups between
the MGCF and the CSCF.
The call initiated by CS subscriber A to VoLTE subscriber B is
forwarded to VoLTE subscriber C because VoLTE subscriber B does
not answer the call. Then subscriber C sends a 183 message carrying
Require: Precondition to request precondition negotiation. Then the
ATS as MMTel exchanges UPDATE messages with the MGCF to
update the precondition information.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
MSOFTX3000 V200R010C20SPC100
Solution
This issue has been resolved in MSOFTX3000 V200R010C20SPH101.
After you install the patch, perform the following operations:
Set bit 15 of P1536 to 0.
MOD MSFP: ID=P1536, MODTYPE=P1, BIT=15, BITVAL=0;
Bit 15 of P1536 (X*** **** **** ****) determines whether the MSOFTX3000 can send the following
messages to the next hop when receiving an UPDATE message in which the precondition information
contains the conf line:
200 (to UPDATE) message not containing the conf line.
UPDATE message containing the precondition information.
= 0: The MSOFTX3000 can send the preceding messages.
= 1: The MSOFTX3000 cannot send the preceding messages.
Default value: 1
Application scenario: When the next hop triggers the CFNRy flow by sending an UPDATE message
containing the conf line to the MSOFTX3000, the MSOFTX3000 must respond with another UPDATE
message to continue the call. To enable the MSOFTX3000 to send another UPDATE message, set bit 15
to 0.
Impact on the system: None
Related software parameter: Bit 3 of P1536
Note: The MSOFTX3000 can send another UPDATE message to the next hop only when bit 3 of P1536
is set to 0.
Bit 3 of P1536 (**** **** **** X***) determines whether the MSOFTX3000 can send an UPDATE
message to the next hop during a SIP call if the received 18X message contains a conf line in
precondition and precondition on the MSC server meets the conf line requirements.
= 0: The MSOFTX3000 can send an UPDATE message.
= 1: The MSOFTX3000 cannot send an UPDATE message.
Default value: 1
Application scenario: If the next hop continues a call only after receiving an UPDATE message from the
MSOFTX3000, set bit 3 to 0.
Impact on the system: None
Related software parameter: Bit 15 of P1536
Defect Details
Symptom The billing center detects extra-long CDRs generated by the ATS9900
when it sorts CDRs.
Trouble N/A
Ticket
Number
Root Cause Through CDR analysis, it is found that seconds in an intermediate CDR
and a start CDR are the same but the millisecond in the intermediate CDR
is less than the millisecond in the start CDR. In a word, the time recorded
in the intermediate CDR is earlier than the time recorded in the start CDR.
When the CCF combines CDRs, it detects that the subtraction between the
time in two CDRs is a negative integer. As a result, an overturn occurs and
an extra-long CDR is generated.
The Service-Delivery-Start-Time-Stamp and
serviceDeliveryStartTimeStampFraction AVPs in CDRs are set by the
ATS9900 and included in an ACR message sent to the CCF. As P1413 is
set to 0 by default, the ATS9900 separately obtains values for the two
AVPs. Therefore, time difference may exist.
If P1413 is set to 1, the ATS9900 sets the Service-Delivery-Start-Time-
Stamp and serviceDeliveryStartTimeStampFraction AVPs to the same
value. In this case, time difference can be prevented.
Condition This issue occurs when both of the following conditions are met:
The current network is an FMC network.
P1413 is set to 0.
Probability There is a low probability that this issue will occur when the preceding
of conditions are met.
Occurrence
Involved Version
ATS9900 V100R006C10SPC200
Solution
This issue has been resolved in ATS9900 V100R006C10SPH210.
After the V100R006C10SPH210 patch is installed, the ATS9900 will set the Service-
Delivery-Start-Time-Stamp and serviceDeliveryStartTimeStampFraction AVPs on the basis of
the same seconds and milliseconds. After patch installation, the function is not controlled by
P1413.
Symptom An eSRVCC handover occurs on the call in the alerting state. The calling
party hangs up after the successful handover, and the called party keeps the
alerting state until the call is released due to timeout.
Trouble N/A
Ticket
Number
Root Cause After an eSRVCC handover is complete, if the calling party hangs up
before the called party answers the call, a CANCEL message is sent to the
SBC. After the SBC receives the CANCEL message for the handed over
call, it fails to distribute the message and returns a 481 message. As a
result, the CANCEL flow is abnormal.
Condition This issue occurs when both of the following conditions are met:
The VoLTE networking is deployed.
The calling party sends a CANCEL message immediately after sending
an INVITE message for eSRVCC handover.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Versions
All SE2600 versions
SE2900 V300R001C10 and TR5 and GA versions of SE2900 V300R001C20 used at VoLTE
commercial sites or trial commercial sites
Solution
This issue has been resolved in SE2900 V300R001C20SPH102.
To solve the issue in the SE2900 V300R001C10 or V300R001C20, upgrade the SE2900 to
V300R001C20 and then install the V300R001C20SPH102 patch.
To solve the issue in SE2900 V300R001C20SPC100, install the V300R001C20SPH102
patch.
has enabled the mobile phone contact, the VoLTE subscriber is fallen back
to a 2G network.
Issue 2: After a call of a PPS subscriber is complete, the PPS subscriber
receives a USSD notification about tariff. As the USSD fallback solution
is used on the live network, the caller fallback is triggered each time a call
is complete. In the multi-line call scenario, the call will fail. For example,
if the calling party in a conference call is a PPS subscriber, the calling
party will receive a tariff notification when any one called party leaves the
conference. As a result, fallback occurs and the conference ends.
Trouble N/A
Ticket
Number
Root Cause As defined by the 3GPP protocol, the CN side cannot deliver USSDs
through an IP network but can deliver USSDs only through a 2G or 3G
network. Therefore, during a VoLTE call, the CN side falls back the call to
a 2G or 3G network and then delivers USSDs.
Condition These issues occur when the CN side sends USSDs during a VoLTE call.
Probability This issue will occur when the preceding condition is met.
of
Occurrence
Involved Version
N/A
Solution
It is found that the issue is caused by USSDs delivered from the subscriber who has enabled
the mobile phone contact. The marketing department needs to promote the customer to
migrate subscribers who have enabled the mobile phone contact to the call signature platform.
Huawei IN devices used at Kuwait VIVA allow tariff notifications to be delivered by short
messages. Frontline engineers already promote the customer to allow the USSD center to send
tariff notifications by short messages.
Symptom The SRVCC IWF and target MSC server are separately deployed. After
the target MSC server sends a relocation-request message to the RNC, the
RNC returns a failure. As a result, a 3G SRVCC handover fails. The IWF
and target MSC server are Huawei devices, the devices at the 3G radio
Root Cause The analysis result from NSN shows that the handover fails because the
relocation-request message does not carry UE History Information.
After comparing transparent-container in the srvcc-ps-to-cs-req message
with sourceRNC-to-targetRNC-transparent-container in the relocation-
request message, it is found that about a dozen of bytes is absent from the
relocation-request message. UE History Information should be contained
in these absent bytes.
Bit 0 of P730 determines whether UE History Information can be
transparently transmitted. This function is added in V200R10C20.
It is found that this function has been enabled both on the IWF and the
target MSC server. The IWF can transparently transmit UE History
Information through MAP-Prepare-handover-req to the target MSC server.
However, the version of the target MSC server is V200R009C02, which
cannot transparently transmit UE History Information to the RNC.
Condition This issue occurs when the SRVCC IWF and target MSC server are
separately deployed and the target MSC server is earlier than
V200R10C20.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
MSOFTX3000 V200R010C20SPC100
Solution
To solve this issue in MSOFTX3000 V200R10C20, set bit 0 of P730 to 0, enabling the MSC
server to transparently transmit eSRVCC handover information elements.
P730 - RANAP Part2 Software Parameter 31
Symptom Both internal message tracing and message tracing logs are selected when
a subscriber message tracing task is created on the ATS. However, only
few logs can be viewed, which does not facilitate problem location.
Trouble N/A
Ticket
Number
Root Cause To prevent CPU overload on the VCU module due to subscriber message
tracing, P515 has been added to ATS9900 V100R006C20. This parameter
specifies the level of logs to be displayed in message tracing results. Its
default value is 4, indicating error level.
Condition This issue occurs when both of the following conditions are met:
The current network is an FMC network.
Both internal message tracing and message tracing logs are selected
when a subscriber message tracing task is created on the ATS.
Probability This issue will occur when the preceding conditions are met.
of
Occurrence
Involved Version
ATS9900 V100R006C10SPC200
Solution
During problem location, you can change the level of logs to be displayed from 4 (error level)
to 0 (debug level).
MOD SFP: SPID=515, VAL=0;
Note: This software parameter applies only during commissioning of the ATS (with VCU
deployed) or test at a delivered site. In principle, do not modify this software parameter
at a commercial site. If this software parameter must be modified on a commercial ATS
(with VCU deployed), modify the parameter under guidance of R&D engineers.