NiceCall®

Focus III
FOR CONTACT
CENTERS

NICE realizes that small-to-medium sized contact centers need sophisticated recording solutions that will
provide total recording and quality management capabilities. In the past such sites had to compromise on
price, capabilities and quality. Now NICE’s market-leading solutions are available to meet the requirements
of this important market segment.
NiceCall Focus lll is NICE’s new solution for small and medium contact centers as well as multi-site
installations. NiceCall Focus lII is a powerful, cost-effective solution that utilizes advanced PCI technology
and is packaged in a single box. NICE’s market-leading solutions now include NiceCall Focus lll’s affordable,
advanced applications for small and medium sized contact centers, without any loss of functionality and
without any need to compromise.

Insight from Interactions

 • Low total cost of ownership - Space-saving, fully-featured,
long-term, single-box solution with low maintenance
requirements.
• Easy integration with existing infrastructure.
• Flexible, user-friendly applications with intuitive user
interface – get working faster and do more, more easily.
• Fast and easy access to and retrieval of calls.
• Integration with centralized enterprise storage, using
NICE Storage Center, makes NiceCall Focus lll the ideal
solution for distributed sites.
• Tool-free maintenance for cheaper
long-term use.

MAJOR NEW NiceCall Focus III FEATURES INCLUDE:

NICE, the acknowledged market leader with the industry’s
largest installed base (23,000 customers world-wide), is
proud to present NiceCall Focus lll, the ideal solution for
contact centers that require high-quality, top-grade
applications and advanced management tools on a highly-
reliable platform at an affordable price.
NiceCall Focus lll offers small and medium contact centers
a sophisticated yet simple to operate one box solution
for total recording, as well as total recording with integrated
quality monitoring (QM).
NIiceCall Focus lll is the optimal solution for multi-site
environments, supporting distributed and remote branch
architectures, its open architecture allowing it to integrate
effortlessly with existing infrastructures.
• New cutting-edge NICE PCI board technology.
• Advanced Quality Monitoring applications.
• Up-to-48 channels per unit.
• Unmatched on-line capacity - up to 50,000 hours.
standard with default G.729 compression.
• Mixed interface support - recording analog and digital
interfaces in the same box.
• Extended redundancy options including RAID1 in addition
to the redundant power supply and dual archiving
options.
• Optional CDR/CTI integration with major switch vendors.
• Open architecture - Runs on Window XP professional
with SP2, SQL 2000, industry standard G.729
compression.

NICE offers the confidence that comes from a solution • Tool-free maintenance enabling reduced Mean Time To
supplied by the acknowledged market leader, and NiceCall Repair (MTTR).
Focus lll provides the advanced capabilities that every call
center requires, regardless of size.

THE SINGLE-SERVER, POWERFUL NiceCall Focus III

OFFERS A WIDE RANGE OF BENEFITS:
• Long-term solution utilizing upon NICE cutting-edge
PCI-based voice recording boards.
• Enhanced system security utilizing Microsoft Windows
XP SP2, personal firewall and full integration with NICE
privileges mechanism.

CONTACTS
International HQ , Israel , T +972 9 775 3777, F +972 9 743 4282 • Americas , Nor th America, T +1 201 964 2600, F +1 201 964 2610
EMEA , Europe & Middle East , T +44 8707 224 000, F +44 8707 224 500 • APAC , Asia Pacific, T +852 2598 3838, F + 852 2802 1800
www.nice.com
360o View, Agent@home, Executive Connect, Executive Insight, Experience Your Customer, Investigator, Lasting Loyalty, Listen Learn Lead, MEGACORDER, Mirra, My Universe, NICE,
NiceAdvantage, NICE Analyzer, NiceCall, NiceCLS, NiceCMS, NICE Feedback, NiceFix, NiceGuard, NICE Learning, NICE Link, NiceLog, NICE Perform, NICE Playback Organizer,
Renaissance, ScreenSense, NiceScreen, NiceSoft, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse LIVE, NiceVision, NiceVision Harmony, NiceVision Mobile, NiceVision
Pro, NiceVision Virtual, NiceVision Alto, NiceVision NVSAT, NiceWatch, Renaissance, Secure Your Vision, Tienna, Wordnet and other product names and services mentioned herein
are trademarks and registered trademarks of NICE systems Ltd. All other registered and unregistered trademarks are the proper ty of their respective owners.

DATE 06/2005 • P/N 406F0226-01 • CONTENTS OF THIS DOCUMENT ARE COPYRIGHT © 2005