MARIA ARRIAGA

4032 Belshire Lane | Charlotte, NC 28205 |

(980) 598-7069 | marriag0@email.cpcc.edu

OBJECTIVE
To obtain the customer service position that will allow me to utilize my attention to detail,
communication and organizational skills.

EDUCATION
Associates in Arts May 2019
Central Piedmont Community College Charlotte, NC
 Maintained a 3.0 GPA
 Coursework includes: Follow Directions, Problem Solving, Detail Orientated, Critical
Thinking, Public Speaking and Computer Skills (Excel, Word and PowerPoint)

SKILLS
Customer Service
 Used telephone, email, and in person communication skills
 Greet members, prospective members and guests
 Provide information on accounts and explain what will happen when signing up
Problem Solving
 Provide solutions to problems with billing and find alternatives
 Follow security guidelines but still find a way to help the customer
Leadership
 Providing clients with options when the manager is not available
 Teaching my coworkers how to sign members up
 Intervening when coworkers are in a situation, they need help with

EXPERIENCE
Front Desk Clerk June 2017 to
Planet Fitness Present
 Greet members providing exceptional customer service
 Answer phones in a friendly manner and assist callers with a variety of questions
 New member sign-up, and take prospective members on tours
 Facilitate needed updates to member’s accounts
 Respond to member questions and concerns in a timely and professional manner
 Assist in maintaining the neatness and cleanliness of the club
Cashier November 2017 to
Marshalls Feb 2018
 Ability to work a flexible schedule
 Strong verbal skills
 Energetic and enthusiastic and have a professional appearance
 Ability to stand for extended periods of time
  Willingness to work as part of a team

References
Available upon request