Professional Documents
Culture Documents
Contents
Course Objectives 3
Learning Outcomes 6
Study Materials 6
2 University of London
Course Introduction and Overview
Course Objectives
Welcome to the course Law and Regulation of Electronic Finance and Internet
Banking. The course aims to link two apparently distinct topics: information
technology and online networks and financial services and markets, and to
introduce and examine the legal issues connected with them.
including securities such as stocks and bonds. The mechanics and legal
framework may change, but the basic conceptual principles and legal issues
will not.
This course aims to introduce and discuss these legal issues. Unit 1 provides
an introduction to the activities, markets and services that fall within the
concept of electronic finance and Internet banking. The basic legal concepts
and issues under English law will be picked up in Unit 2. This unit will
examine the commercial operations and activities of online financial services
firms and apply the traditional principles of English law with the aim to
identify the main legal issues that require our attention. The most exciting
feature of online networks – their ability to facilite access to information that
transcends national borders on a global basis – will be the subject of Unit 3.
Information technology and computer networks are probably the main
drivers of financial globalisation. Thus, this is a topic that requires separate
treatment. The law of electronic finance and Internet banking consists of two
main sets of legal principles and rules: the first one relates to the regulation
and supervision of online banking and financial activities by regulatory
authorities; the second relates to the laws governing the private contractual
relationships of market participants. Unit 4 will examine the regulatory
aspects, while Unit 5 will focus on the law relating to the contractual rela-
tionships in online financial contracts and any non-regulatory laws
applicable thereto.
Securities activities such as securities trading over the Internet have their
own legal background, quite distinct from the regulation of electronic
banking activities. Unit 6 will therefore discuss the main legal issues
pertaining to online securities trading and the impact of the Internet in
capital markets. The European Union has sought to create a genuine
pan-European financial market for a long time. Unit 7 will examine the
legislative initiatives and EU law relating to financial activities, with an
emphasis on legislative initiatives relating to online financial services.
Finally, Unit 8 will discuss the conflict of laws issues generated by cross-
border online contracts between market participants operating under
different systems of law.
4 University of London
Course Introduction and Overview
Learning Outcomes
When you have completed your study of this course, you will be able to
• define and distinguish the concepts of ‘electronic finance’, ‘Internet
banking’ and ‘electronic banking’
• identify and critically discuss the legal problems relating to the
completion of cross-border electronic funds transfers and securities
transactions
• critically discuss the impact of economic and financial globalisation on
the development and current state of traditional jurisdictional
principles of international law
• define and distinguish the concepts ‘prudential banking regulation’,
‘financial and non-financial risks’, ‘operational risk’, ‘internal controls’
and ‘regulation and supervision of online financial activities’
• critically discuss the impact of regulatory measures of consumer and
investor protection on the development and current state of electronic
commerce in financial services in the United Kingdom
• analyse the key issues and challenges relating to the regulation of
securities activities via the Internet
• identify and critically discuss the main components of the Financial
Services Action Plan, and the philosophy of the policies of the
European Commission towards the establishment of a functioning
market in electronic financial services
• explain the criteria used to determine the applicable law to cross-
border banking contracts for the provision of online services.
Study Materials
In addition to the eight units of the course guide, this course has a range of
recent and classic articles on the subject, which are incorporated in the
Course Reader.
You will also study a textbook:
Apostolos Gkoutzinis (2006) Internet Banking and the Law in Europe.
6 University of London
Course Introduction and Overview
To facilitate your learning, there are Review Questions and Exercises in the
units. You will get feedback and advice on your progress with the course in
the comments on your assignments, and to help you prepare for the final
examination, there is a Specimen Examination Paper.
8 University of London
Law and Regulation of Electronic
Finance and Internet Banking
Unit 1 Introduction to Electronic
Finance and Internet Banking
Contents
Unit Content 2
Learning Outcomes 2
1.1 Introduction 3
Unit Content
The main purposes of Unit 1 are to introduce the applications, products and
services collectively known as electronic commerce in financial services,
electronic finance and Internet banking – or, simply, e-finance and e-
banking. In doing so, we will examine the growth of this industry in various
parts of the world and explain the reasons behind the increasing customer
acceptance of such services and products. The unit will also outline and dis-
cuss the process of international financial integration, its main elements, its
current status and how the Internet may facilitate cross-border financial and
capital flows and the provision of financial services across national borders.
Learning Outcomes
When you have completed your study of this unit and its readings, you will
be able to
• define and distinguish the concepts of electronic finance, Internet
banking, electronic banking
• identify and critically discuss the benefits and risks of electronic
financial and banking applications and services
• outline the main reasons for the growth of this industry and critically
discuss whether the advent of the Internet and its many applications
by financial institutions and markets may strengthen or improve the
global financial system
• outline and critically discuss the various methods of delivering
financial services via the Internet.
Textbook
Apostolos Gkoutzinis (2006) Internet Banking and the Law in Europe,
‘Introduction’ and Chapter 1 ‘Internet Banking in Europe: Basic Concepts
and Recent Trends’.
2 University of London
Unit 1 Introduction to Electronic Finance and Internet Banking
1.1 Introduction
The advent of the Internet and advances in information technology and
telecommunications unquestionably are having significant effects on
financial markets and institutions. No one seems to doubt that, in the
long run, electronic finance will result in more efficient financial
intermediation. Declining costs of information will reduce some of the
uncertainty that gives rise to financial risks. New financial instruments
and risk-management techniques will reduce the required rates of return
for bearing the risks that remain by allowing them to be unbundled and
shifted more effectively than has been possible. However, many
observers are concerned about the short-run challenges that those rapid
advances in technology pose for financial institutions and markets and
for policymakers. Some institutions inevitably will suffer erosion of their
franchise values as competitors, new and old, prove more adept at
tapping the potential gains from the new technology. Electronic finance
represents an acceleration of the process that noted economist Joseph
Schumpeter many years ago termed ‘creative destruction’ – the
continuous shift in which emerging technologies push out the old.
(Greenspan, 2000)
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Unit 1 Introduction to Electronic Finance and Internet Banking
Most people rightly associate electronic finance with the recent revolution in
advanced technologies but, in a strict sense, the use of telecommunications
for the delivery of funds or financial services predates the Internet by several
decades. Domestic and cross-border telegraphic funds transfers appeared in
the mid-nineteenth century, giving rise to legal questions interestingly fa-
miliar to the modern electronic banking lawyer: in the 1890 case Bank of
British North America v Cooper, 137 US 473 (1890), the bank was sued for
damages for the negligent performance of a transatlantic wire funds trans-
fer. Moreover, the US Federal Reserve System performs telegraphic transfers
of funds since 1918 and transfers of Treasury securities since 1920 (see the
References below for the Federal Reserve Bank of New York).
Electronic finance is therefore not all that new. What is new, however, is the
scale and unprecedented capabilities of modern electronic networks that
have revolutionised the international financial landscape, creating a global
financial marketplace for issuers, investors and financial institutions.
1.2.1 Investors
The Internet provides an unprecedented amount of information to individ-
ual investors who use the Internet for obtaining research, market data and
the latest news reports relating to their invested companies or securities.
Fund managers and retail investors are increasingly using the Internet to
open and maintain accounts on-line and to place trading orders. Moreover,
major securities regulators such as the US Securities and Exchange Commis-
sion (www.sec.gov) and the UK Financial Services Authority
(www.fsa.gov.uk) have established websites of the highest quality where
investors obtain financial information about public issuers, review discipli-
nary histories of financial service providers, receive general warnings of
security frauds and lodge complaints.
1.2.2 Issuers
Many corporate issuers are using the Internet to communicate directly with
their shareholders, potential investors and analysts. They are also using the
Internet to assist them in the public offering process. For example, issuers
use the Internet to make information more broadly available to investors in
the form of electronic ‘roadshows’. Roadshows are traditional marketing
activities in which company management meets with investors to explain
the company’s prospects and answer questions in connection with a con-
templated securities offering. These meetings have been limited both with
respect to location and number of participants. Providing access to the road-
shows over the Internet, both on a real-time and recorded basis, broadens
the number and nature of investors who participate.
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Unit 1 Introduction to Electronic Finance and Internet Banking
cating with the public, exchanges and other market infrastructure providers
are exploring using the Internet for communicating with their members.
In brief, the Internet has transformed every aspect of the securities industry
and the international capital markets. It permits the online advertising of
contemplated capital markets transactions and the interactive solicitation of
potential investors. It therefore facilitates issuers in overcoming the inherent
limitations of the traditional underwriting process and allows them to reach
formerly unreachable sources of capital, regardless of location. Moreover, it
enhances the transparency and efficiency of the market through the timely
and convenient communication of the regulatory prospectus and any related
financial and corporate information to interested investors, underwriters or
regulators. Further, the Internet has enabled the development of electronic
facilities for securities trading. Electronic markets transcend national
boundaries and geographic restrictions and open up cross-border market
access for financial intermediaries and investors at greater efficiency and
lower cost than traditional trading floors.
Of course, the Internet adds value in many other respects. Investors establish
peer-to-peer electronic bulletin facilities that bring together buyers and sell-
ers of financial instruments and enable the discovery of prices and trading
intentions. The lack of professional intermediation entails, of course, the full
list of benefits and risks that are normally associated with ‘do-it-yourself’
finance. Further, banks and other intermediaries provide information on the
performance of markets, individual stocks and issuers. They publish their
own research and participate in the wider public policy discourse. Ex-
changes use the Internet as a means of advertising their services, operations
and performance. They publish information on their members and commu-
nicate their internal rules and by-laws to the financial community.
service via the Internet or otherwise. Home banking would include any cus-
tomer-centred remote delivery channel, including telephone banking.
The Internet affects the banker-customer relationship by enabling the seam-
less transportation of data between the bank and the customer. Online
banking services and transactions fall into three broad categories:
• banking services in the strict sense, including the acceptance of
deposits, the performance of funds transfers, which may be sole or
perpetual, by way of a standing order and the availability of
statements of account and transaction history
• the availability of an online interface to apply for and be granted credit
for consumer or business purposes by way of a direct loan, normal
credit card or an overdraft credit facility linked to a current account
• online securities trading activities in which the customer transmits and
the bank receives via the Internet orders for the purchase or sale of
securities for the account of the customer (Internet brokerage).
The key driving force of Internet banking has been the convenience of car-
rying out online banking transactions. Retail and business banking
customers use the Internet as an alternative channel to perform any of the
following operations:
• viewing and downloading up-to-date account information on their
savings, investments and bank debts
• viewing and downloading account balances and itemised transactional
activity
• verifying the prompt completion of cash deposits and withdrawals
• carrying out transfers of funds to a third party bank account
• carrying out transfers of funds from and to their own account(s) with
the same or another bank
• setting up, amending and cancelling standing orders
• viewing, creating, amending or cancelling direct debits
• administering their accounts – for example, changing their PINs or
passwords – and ordering cheque books
• communicating with customer services personnel.
Moreover, the provision of online credit to consumer and corporate custom-
ers may take the form of an unsecured loan, a mortgage or a credit card
purchased online. Finally, one of the most visible aspects of the electronic
finance industry is online securities trading. Most securities firms have
launched an online platform for receiving and transmitting their customers’
orders for the sale or purchase of securities over the counter or in organised
securities markets.
From a business organisation standpoint, online banking services may origi-
nate in diverse business structures and be driven by different business
strategies. The universe of online banks includes established banks that offer
online services to existing customers as an additional method of delivering
their core banking services; distinct online banking brands, created by es-
tablished institutions, to compete with their traditional ‘brick-and-mortar’
affiliates, and a small number of Internet-only banks that provide services
solely via the Internet without maintaining branch networks.
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Unit 1 Introduction to Electronic Finance and Internet Banking
Review Questions
When you have completed the study of this section and its readings, please try to
consolidate your knowledge and work by answering the following questions:
What were the main economic drives of electronic finance and banking?
What is Internet banking, and what types of activities does it encompass?
What has the impact of the Internet been on securities markets?
Why do Claessens and others argue that electronic finance is changing the financial
landscape of the world? Can you identify how financial markets are being affected?
Do you agree with their analysis?
Banks are not required to report specific information about their Internet-
based services for regulatory or statistical purposes and therefore the precise
measurement of the size and business model of the market for Internet
banking and online securities trading is problematic. Available data how-
ever, published by various sources, invariably confirm the steady and
sizeable growth of the industry, although the exact figures are not always
consistent. According to the directory of European banks maintained by
Qualisteam, over nine hundred banks across Europe performed online serv-
ices over the Internet in 2005. Internet-based services are predominantly
provided by established banks alongside their mainstream operations,
whereas instances of ‘Internet-only’ projects are rare.
Customer acceptance is also on the rise. In mid-2002 figures, one in five bank
customers performed transactions over the Internet and the figure rose to
approximately one in four among Internet users. The growth of online secu-
rities trading has also been considerable, with over five million investors
trading online by the end of 2001. A more recent survey, in 2005, reported an
average growth rate of users of Internet banking of from 8–10 percent in
advanced European economies, with approximately 50% of all Internet users
managing their personal finances online.
The growth of the industry is directly linked to the growth and affordability
of Internet access and the quality of IT skills and, therefore, it is not spread
evenly across countries. Due to high rates of Internet connectivity and
awareness, Internet-based services are particularly popular in the Scandina-
vian and Nordic countries. In Sweden, for example, over a quarter of the
total adult population use the Internet for purposes of personal finance. The
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Unit 1 Introduction to Electronic Finance and Internet Banking
Nordea group, a regional bank operating in the Nordic and Baltic region, is
one of the largest online banks in the world with a customer book of over 3.4
million online accounts. In the European south, on the other hand, the mar-
ket is less developed, although it is growing rapidly. Spain is largely
regarded as the second fastest growing e-banking market with annual rates
of growth in excess of ten percent, whereas Greece has recently seen all ma-
jor players, which represent more than ninety percent of the market,
developing full interactive and transactional Internet-based services.
In the United Kingdom, France and Germany, industry investment in and
customer acceptance of electronic finance are predictably high, reflecting the
leading position of the three European nations within the global network
and information economy, the favourable customer demographics and the
resourceful and competitive national financial centres.
In the UK, it is estimated that between 8 and 10 million bank customers per-
form their financial transactions on the Internet. This currently represents
half the population of Internet users in the country. Demand is high in
France too. The number of customers is estimated at 10–12 million, whereas
one in four transactions in the Paris Stock Exchange is currently performed
in response to orders routed via the Internet. The size of the German market
is even larger. With nearly 16–18 million bank account holders and over four
million investors, Germany accounts for half the European customer base of
Internet-based banking and financial services.
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Unit 1 Introduction to Electronic Finance and Internet Banking
Regarding the mode of financial flows, funds flow from ‘savers’ to ‘borrow-
ers’ either directly or via the operations of a financial intermediary. In the
first case, ‘borrowers’ receive funds directly from ‘savers’. In return, ‘savers’
acquire debt, equity or mixed-type claims in the form of primary securities.
Financial intermediaries facilitate this process by assisting in the design,
marketing and completion of the transaction. A typical example of this proc-
ess would be the issuance of a corporate bond by a major corporation, the
acquisition of that bond by investors and the transfer of the purchase price
of the bond to the corporation, net of the fees and expenses of the invest-
ment banks that facilitated the transaction.
In intermediated financial flows such as bank finance, financial intermedi-
aries engage in the business of receiving funds from ‘savers’ and lending
funds to ‘borrowers’. The flow of funds from intermediaries to ‘borrowers’
occurs either in the form of direct financial accommodation or by means of
purchasing from borrowers primary debt, equity or mixed-type securities. A
typical example of an intermediated financial flow would be the deposit of
funds by a depositor in his or her bank and the use of the proceeds of the
deposit by the bank to finance its lending operations.
In its perfect form, international financial integration renders national bor-
ders irrelevant for the flow of funds from ‘savers’ to ‘borrowers’. This state
of affairs encompasses all types of financial flows and activities. For exam-
ple, in perfectly integrated markets, the transfer of capital in exchange for
primary securities is unrelated to the residence of the parties (e.g. institu-
tional investors in Europe buying corporate bonds issued by a company
located in South Africa). Moreover, trading of marketable securities in sec-
ondary markets is also unconnected to the location of the market and the
residence of parties and their intermediaries; for example, an investor in
Europe sells his bonds in a South African corporation in the Irish Stock Ex-
change where such bonds are listed for trading. Third, in intermediated
financial flows, financial intermediaries may receive funds from ‘savers’ and
transfer funds to ‘borrowers’ as well as provide other financial services
across national borders, or set up a physical presence in another country
facilitating financial flows overseas, such as the deposit of funds in a Swiss
bank by a Greek resident and the loan of money by that Swiss bank to an
Italian company. In short, ‘borrowers’, ‘savers’ and intermediaries are able
to engage in financial activities with non-residents without impediments,
delays, higher risk, uncertainty and cost when compared to the same trans-
action executed domestically.
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Unit 1 Introduction to Electronic Finance and Internet Banking
unit is that the Internet and electronic financial applications can facilitate
cross-border financial flows and trade in financial services across borders.
The Internet enables the swift transmission and reception of information
over computer networks and may therefore eliminate the constraints of dis-
tance and geography on the creation, administration and transfer of
intangible claims. As already noted, the archenemy of market integration is
geography, not law. Law-based obstacles became apparent only after trans-
national trade had become a realistic prospect. Network technology
eradicates the constraints of geography and distance in the movement of
digital data that do not require storage facilities, packages, docks, motor-
ways or airports to circulate. The basic idea is that the Internet may function
as a potential catalyst, alongside other macroeconomic and legal develop-
ments, towards more open, integrated and more vibrant financial markets
and a better-performing single financial area, particularly in Europe where
the European Union has been working to establish a single European finan-
cial market over the last fifty years.
Banking and financial services are information-intensive and intangible,
whereas the Internet enhances transparency and the convenient transmis-
sion of and access to information. If used properly, the Internet could serve
as a facilitator of cross-border banking and financial activities and relation-
ships between banks and their customers. Every single aspect of the banker-
customer relationship may take place online, including initial advertising
and marketing, pre-contractual enquiries, the formation of the contractual
bond and the performance, administration and settlement of contractual
obligations. The availability of cross-border banking and financial services
via the Internet could have a number of important benefits for consumers
and financial institutions.
On the Internet the volume and quality of available information on suppli-
ers, services and prices, and the accuracy and convenience in the discovery
of information are the joint components of an open marketplace of unprece-
dented transparency, regardless of borders or the location of market
participants.
Combined with the growing sophistication and information appetite of de-
positors, borrowers or investors, transparency enhances competition, leads
to better pricing, empowers customers and contributes towards a ‘level
playing field’ for small firms and individuals vis-à-vis larger borrowers,
investors or depositors. Internet-based services are capable of liberating this
process from constrains of time, geography and distance, spreading financial
competition across borders.
The Internet enhances banks’ access to cross-border markets and customers’
access to cross-border services. For banks, it opens up vital market opportu-
nities abroad. For savers, borrowers and investors, it enlarges the pool of
available capital, increases choice in diverse and innovative services and
enables the geographical spread and diversification of credit, savings and
investment portfolios with beneficial effects for performance and growth
which are desperately needed in the emerging macroeconomic environment
of adverse demographics, fiscal constraints and state welfare discipline.
Further, it enables the active recipient of services to seek better financial so-
lutions in other, probably more efficient, financial markets from the comfort
of his or her desk. Without the Internet, consumers may interact with for-
eign financial institutions only to the extent that they are able to travel. The
Internet rectifies this largely unsatisfactory situation, enabling less mobile
consumers or residents in countries that do not usually attract foreign finan-
cial firms to go directly to the preferred source of capital and services.
Automation of services and processes, the standardisation of products and
the opportunity to develop a single marketing strategy from within a single
operational unit trim down the costs of providing domestic and cross-border
services, produce efficiency gains, lead to economies of scale, facilitate entry
into the market and thereby enhance competition with potential financial
benefits, including lower commissions, lower or higher rates of interest for
credit and savings respectively and a resurgence of excellence and innova-
tion in services and operations. In particular relation to fee-generating
activities, most notably securities trading, cost savings resulting from the
migration to Internet-based services have verifiably been passed on to cus-
tomers in the form of reduced commissions.
For customers and banks in smaller and less economically advanced coun-
tries, the benefits of cross-border electronic finance may go even further. The
availability of Internet-based services originating overseas will stimulate
competition and unleash dormant domestic forces towards reform and
modernisation of operations and services. Domestic customers will enjoy the
convenience of Internet-based banking and finance which poorly perform-
ing domestic firms may have failed to provide. Most pertinently, cross-
border provision of services via the Internet may stimulate local economic
growth and development:
• reaching remote and isolated communities and thereby enhancing the
efficiency or affordability of available microfinance
• providing foreign investors with direct access to local financial
markets through online securities trading services exported by local
intermediaries
• providing dynamic local businesses with access to wider pools of
capital and better performing or innovative financial services
• offering a convincing alternative strategy or a market testing
opportunity for banks wishing to expand across borders but currently
dissuaded by the high cost associated with a physical presence
• possibly also encouraging businesses from wealthier countries to
invest in less developed countries, creating jobs and tax revenue in the
assurance that the trusted services of banks in their home country are
only a ‘click’ away.
A similar argument can be made with regard to the movement of natural
persons for purposes of employment, studies or retirement to a country
other than their own. Expatriates can now enjoy their new lifestyle in their
new home without foregoing the long and trusted relationship with their
financial adviser, bank or investment firm, which are all readily accessible
online.
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Unit 1 Introduction to Electronic Finance and Internet Banking
many political, institutional and legal forces that point in exactly the oppo-
site direction.
Mancur Olson demonstrated that when sound legal foundations are lacking,
commercial transactions tend to concentrate in spot markets where personal
trust and confidence replace law enforcement in safeguarding that the un-
dertaken obligations will be honoured (Olson, 2000, page 186). Conversely,
the absence of personal relationships in transactions at a distance leaves a
gap that must be filled by the parties’ confidence in the quality of the legal
framework or (perhaps) by the high benefits of the project, which render
high legal risks worth taking.
Put simply, bank customers will always do their banking business with fa-
miliar local brands. They will never sign up to the Internet service of a
distant provider unless either
a) the distant online bank outperforms local institutions in the
financial benefits offered, such as a very attractive interest rate on
consumer loans, thus rendering the assumption of additional risks
worthwhile, or
b) the legal framework is so efficient and sound that distance does not
matter as far as the legal protection afforded to consumers is
concerned.
Cross-border Internet banking upsets the legal status quo in two respects.
First, as a form of cross-border trade in financial services, it does not fit
neatly into the applicable legal framework, which was designed decades ago
for regulating market access by way of local establishment. Second, as a
form of banking service, it is provided over a delivery channel that presents
a new range of risks. Unless this tension is settled and market players are
assured that departure from their familiar local markets will not be penal-
ised by unacceptable levels of legal risk, the prospects of the project are
unpromising. This is not an easy task but we will see in the subsequent
learning units how this tension is resolved in various parts of the world.
Apostolos Gkoutzinis
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Unit 1 Introduction to Electronic Finance and Internet Banking
We also briefly indicated that the market for electronic finance, like any
other market, requires a solid institutional and legal framework to thrive.
This subject will be examined in the next unit. For now, you have worked
hard and deserve a break.
BIS (2006) 2005 Annual Report, consolidated banking statistics, 2nd quarter,
Basel: Bank for International Settlements.
Lindsey, Brink (2001) Against the Dead Hand: The Uncertain Struggle for
Global Capitalism, New York: Wiley.
20 University of London