LEAD- OPERATIONS AND PROCESS EXCELLENCE

Role Description

The Lead- Operations and Process Excellence shall be instrumental in driving the budgetary,
people development and operational objectives of the company.

As the Lead-Operations and Process Excellence, you shall be expected to oversee the
ongoing central business operations for the company. In addition to this, you shall also be
responsible for designing lean strategies for cost-effectiveness and efficiency in operations.
This is a senior management role and shall require you to be accountable for promoting a
performance oriented culture and take decisions which are constructive for all the
stakeholders involved.

Core Responsibilities

• Design lean operation strategies for improving the Operational efficiency

• Geographical expansion in new cities to increase market reach; serviceability will be a
key driver for scale
• Build 'super quick' delivery options and create alternate delivery models to optimize
operational cost
• Lead operations team to effectively manage BAU
• Bring in strong execution focus and customer responsiveness approach to the
organization
• Should work cohesively with Technology and product teams to help technology-enabled
operational excellence

Role Requirements

• Work experience of at least four to eight years. Start Up Experience would be a plus
• High level of analytical and problem-solving skills
• Experience in designing and executing processes to ensure project timeliness and
execution
• Ability to manage teams and engage in strategic communication with key stakeholders
• Should be comfortable in working in a Start-up environment with occasional travel

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LEAD- OPERATIONS AND PROCESS EXCELLENCE

Other Details

• Location – Gurugram
• Role – Lead- Operations and Process Excellence
• Reporting – Chief Operating Officer
• Expected Compensation- CTC INR 14-20 LPA ( Fixed+ Variable)

Application Process

• Drop an email with your CV at work@coho.in with subject line as “Lead- Operations and
Process Excellence”
• Mention the following in body of email in bullet points:
• Current Organization
• Current Location
• Current CTC
• Expected CTC
• Notice Period at current Organization
• Anything specific you wish to highlight about yourself (not exceeding more than
two sentences)

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