Coleman, Tammy L TRAN:EX From: Broocke, Jan TRAN:EX Sent: Monday, December 31, 2018 S:11 PM To: Gergley, Chantelle J TRANEX ce: McGee, Michael M TRANCEX; Jaggi-Smith, Michele TRANEX Subject: FW: THE KATER APP Attachments: Decals Happy 201911 1'm wondering if we could have a brief conference call either later this week or early next week to discuss Carolyn’s request. As you know, Chantelle, the Taxi Bill of Rights in the Lower Mainland, a mandatory requirement, is an initiative of MOTI, which partners with Consumer Protection BC for program delivery. https://www.taxirights.gov.be.ca/ The Bill of Rights says passengers have the right to “Pay the posted rate by cash, or accepted credit card or TaxiSaver voucher.” ‘The Board, through a term and condition of licence & a rule requires licensees to post the Bill of Rights to an interior rear seat side window. We say nothing about the content of the rule or forms of payment. https://www.ptboard.be.ca/documents/IA taxirights.pdf I've also attached an e-mail from Carolyn in which she attaches a pdf of the decals & info that would be on a Kater vehicle. ‘Thanx, |B From: Carolyn Bauer (maitto:carolyn@yellow-cab ca) Sent: Friday, December 28, 2018 4:15 PM To: Broocke, Jan TRAN:EX Ge: McGee, Michael M TRAN:EX Subject: THE KATER APPLICATION Good afternoon Jan, the member companies of the Vancouver Taxi Association: Bonny's Taxi Ltd Black Top Cabs Ltd Burnaby Select Metrotown Taxi Ltd. Maclure’s Cabs (1984) Ltd. North Shore Taxi (1966) Ltd. Queen City Taxi Ltd. Richmond Cabs Ltd, Vancouver Taxi Ltd Vancouver Taxi Ltd. (DBA Handicapped Cab) Yellow Cab Company Ltd. are proposing to operate our new fleet of vehicles ISSUED in November of 2018 using dispatch through Smart Phone or other Mobile devices using the KATER APPLICATION TECHNOLOGY. 1 Page 5 of 134 TRA-2019.90231‘The KATER APPLICATION is not the same APPLICATION that is being used for the personal chauffeur service currently being offered. AILVTA member companies will have full are and control over all vehicles and drivers. We will have an open portal to look into past, present and future trips through the KATER PLATFORM. All vehicles will be following al rules and regulations as set out in the Passenger Transportation Act, Motor Vehicle Act, CVSE manual and City or Municipal by-laws. Our new fleet of sedan vehicles (140) will all be operational by February 15%, 2019. All vehicles will be equipped with a camera. These new vehicles will operate under each member companies’ current condition of Licence. These vehicles will not accept cash, al trips must be prearranged through the APP and paid for through a credit card. The total will be charged to the credit card on file once the trip Is complete and an immediate receipt will be sent to the customer. Also available will be driver rating. These vehicles will not hall from the street. ‘These vehicles will be identified by using each member company identifier. All vehicles will be starting from the 500 series example (V500). Vehicle Identifiers wil be posed on each member companies’ website. Kater technologies and the VTA member companies will market THE KATER APPLICATION using social media, electronic Word of mouth, through such means as push notifications, cross marketing and cross communications, e ‘THE KATER APPLICATION will have the same rates as taxis: Board Rule Respecting Metro Vancouver Taxicab Rates Effective January 5, 2019. ‘After approximately three months after these (140 ) taxis have been operating, the remaining taxis of all member Taxi Companies will join THE KATER APPLICATION, using an integration with all dispatch systems. The existing fleets, which is approximately 1200 Taxis will continue to accept cash, credit card, account customers and taxi savers, the consumer will stil have a ch ‘These three months will allow us time to retrain and re-educate all drivers on Customer service to teach the drivers that ‘our customers will only remember the last contact they had with one of our drivers. We need this to be a success out of the gate. We cannot fall on this project. We have Key note speakers set up and ready to take on the task to retrain everyone. 11am looking for an answer to see if we will be breaking any polices, rules or regulations with the Passenger Transportation Board if we only accept trips through the APP using a credit card and on anything else that | have mentioned above. Thanks for your help. carolyn Page 6 of 134 TRA.2019-90231