ASSIGNMENT 1 FRONT SHEET

Qualification BTEC Level 5 HND Diploma in Business

Unit number and title Unit 12: Organizational Behavior

Submission date 25/04/2019 Date Received 1st submission 25/04/2019

Re-submission Date Date Received 2nd submission

Student Name Nguyen Do Hai Dang Student ID GBS17186

Class GBS0604 Assessor name Nguyen Mai Lan

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making a false declaration is a form of malpractice.

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https://www.youtube.com/watch?v=phGrZlONzGo&t=2994s

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Part 1: CASE STUDY OF FPT CORPORATION

INTRODUCTION

Structures of the ownerships: FPT offers information technology solutions in four technology
areas, telecommunications, distribution, retail, education, and others, with 8 member
companies:

1. Technology area: FPT Software Company, FPT Information System Corporation

2. Telecommunications: FPT Telecom company, FPT Online Service Company
3. Distribution and retail: FPT Synnex Corporation, FPT Digital Retail Company
4. Educational and others: FPT Educational Company, FPT Investment Company

Address: Headquarters FPT, building in Duy Tan Street, Cau Giay district, Hanoi, Vietnam
Phone: + 824 4 7300 7300, Fax: + 824 4 3768 7410

Website: https://fpt.com.vn

FPT Corporation (The Financing and Promoting Technology Corp.) was established on
13/09/1988, currently considered the information technology company in Vietnam. In 1988,
13 young scientists to established FPT company with the desire to build a new type of
organization, strong labor effort by the rich creativity in engineering science and technology,
make customers happy, flourishing country contributions, giving each of its members the
most fully developed conditions of talent and a life full of material, rich in spirit. FPT group
currently consists of 8 member companies and the subsidiaries operate in all areas of
Information Technology with almost 10.000 officials and experts. Especially among which
six companies in the largest markets such as Japan, America, France, Australia, Singapore,
and Malaysia. In 2008, despite the financial crisis, the Group achieved sales of more than $1
billion, became the first private enterprise of Vietnam reached this threshold. In the next 3
years, the number of employees of the FPT will increase and salesperson 10.000 will exceed

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2 billion. FPT is currently the partner of over 200 of the biggest technology corporations
worldwide.

In the past 30 years, FPT not only the pioneer building, developing the brand in software
solutions; bringing technology to life; modernization of the economic sector of the country's
backbone; promote education & training the younger generation towards real learning, real
career, but also a pioneer in the field of soft joint exports, contributing to bringing Vietnam
out of intellectual world. Most of the large information system in state agencies and key
economic sectors of Vietnam are the products of FPT Corporation.

During the revolution 4.0, FPT is the pioneer in the research and development of new
technology about artificial intelligence, big data, cloud computing, and mobile. FPT is also
the pioneering business with corporations leading to technologies, which makes up the
Foundation of most advanced technologies such as GE (Predix), Siemens (MindSphere),
Airbus (Skywise), and Amazon AWS.

Status of FPT worldwide has recognized and confirmed through customer list includes more
than 550 big business around the world, especially in that there are nearly 80 clients located
in the Fortune 500 list. Some big partners name including Toshiba, Hitachi, Airbus, Deutsche
Bank, Unilever, Panasonic.

The culture of FPT and its impacts on behaviors and performance within the workplace

 Organization’s culture

As well as general culture, organizational cultures of FPT have specific characteristics

separately. Corporate culture is the product of co-workers in business and meets the needs of
sustainable value. It established a system of values in business to which people share, accept,
appreciate, and behave accordingly. Needle (2004) has showed that organizational culture
represents the collective values, beliefs, and principles of organizational members and is a
product of factors such as history, product, market, technology, strategy, types of employees,

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management style, and national culture. Culture is the belief of all employees in the
company, belief in success and making employees feel proud of FPT Corporation.

One of the cultural models applied by many corporations in the world is that of Handy
(2002). FPT Corporation applied the power culture in the early stage of its establishment.
This is the early stage, and in the process of finding the talent team to help the company
development. The success of the company is depending on the capacity of the leader. Based
on each stage of development of the company, FPT leaders cleverly changed the cultural
model suitable for development at that time. Each employee in FPT Corporation has different
roles. Besides maintaining and promoting FPT's traditional cultural values, in order to
achieve the success today, the company has undergone many stages of cultural and strategic
changes. FPT executives recognize that promote the development process of the company,
and it is necessary to empower within the allowable limits. This not only contributes to
helping employees reach their full potential, but also creating a potential generation of young
leaders for FPT Corporation. Instead of enticing talented people from other companies to fill
important positions, businesses should use internal personnel, giving opportunities as well as
empowerment with increasing levels and clear routes so they can development and service
for businesses.

Corporate culture helps the company create a competitive advantage for the company,
forming the thoughts and actions of people in the company. According to the cultural model
of Edgar H. Henry (1985), the company's corporate culture is made up of three main ranks.
Cultural values can be seen in the first contact including phenomena and things that a person
can hear, see, and feel about the company. FPT logo is inherited and promotes the company's
core values with three specific colors with different meanings. Orange is an expression of
FPT's vitality, green is a symbol of development, and dark blue is a symbol of intelligence
and sustainability. The STCo culture can be considering a part culture that brings happiness
to employees within the company. This culture not only becomes the traditional symbol of
FPT, but also becomes specific characteristics of FPT. Corporate culture directly affects the
results of most enterprises. Just as in all societies where human cultural values are to be

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maintained and developed, for example a person who without culture will be difficult living
with other people. As well as in the business environment, the lack of clear corporate culture
is like a life goal without direction, not knowing their destinations.

According to Quinn & McGrath (1985), economic culture or market culture is established for
employees to pursue productivity and efficiency goals. The application of market culture
requires leaders to focus on accomplishing the goals, decisions. The self-discipline of
employees is encouraged and stated as requirement in the labor contract. The culture of the
organization also has a significant impact on the dynamic decisions, thoughts, the attitude of
employee, and the enthusiasm of each employee in the company. This contributes to the
enterprise to become a community working in a spirit of cooperation, trust, commitment, and
friendliness and for progress. It has built a decent healthy cultural advancement within the
organization, ensuring the growth of each individual within the enterprise, attract talent,
strengthen the cohesion of employees, creating the possibility of sustainable development,
corporate culture is the property of the enterprise spirit, which helps distinct businesses with
other businesses, and create identity of the enterprise.

FPT has been successful in creating a diversity of corporate culture and the racial diversity of
employees in the company. However, this is also a big challenge for FPT's leaders. Because
each country and region will have different customs and practices, this directly affects the
behavior and thinking of employees in the company. It has been suggested by George, J. and
Jones, G. (2012, p.18) that the key challenge for leaders is how to take advantage of the
diversity and characteristics of employees from many places in the world to improve and
create the highest work efficiency. Open culture is also one of the reasons leading to conflicts
in the company. Each region has different practices, and they have different thinking. If
employees in the company do not know how to integrate and adapt, conflict is inevitable.
Therefore, corporate culture is one of the advantages that help businesses create their own
values. There are still challenges that managers must pay attention to, that the reason why
managers need to apply these types of culture skillfully to not only maintain the traditional
culture of the company, but also catch up with the development of the world.

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Business culture still has benefits and drawbacks. A business with a beautiful culture will
create an edge for the company, and become a characteristic for employees in the company to
preserve and promote. The company's culture has the ability to curb the development of the
company. Some companies are still rigid and insist on preserving their traditional culture; as
a result, they hardly accept new culture arising in the society or industry. This cause makes
the company obsolete, and does not keep up with the development trend in the market.

 Organizational power

Over the past 30 years of development, FPT Corporation has been leading in technology
sector of Vietnam. With more than 8 member companies and more than 30,000 employees,
FPT has a complicated organizational structure. Head of FPT Corporation is Mr. Truong Gia
Binh, FPT's founders along with 13 other members. The structure of FPT Group includes the
boards of directors and the members companies. Each member company of FPT Corporation
has different business strategies, so there are ways of operating and different activities, but all
of them are directed towards the purpose and general mission of FPT. Managers in FPT
empower on creating more opportunities for member companies develop, as well as each
employee of FPT Corporation.

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 ( Source: FPT Corporation)

The leaders of FPT Corporation desired the company would grow by 30-35% a year. This
will be very difficult to obtain if the company does not have change and innovation,
especially the change in human factor in companies. Change here does not mean layoffs of
employees with experience and long time working in corporations, but change is empowering
each member of the group, change their job to create a new environment workplace. The
influence of power can be defined as an impact on changes in attitudes, values, beliefs, and
behaviors of individuals in the organization. These leaders and subordinates use more power
to influence the behavior or attitudes of another. Power is the public act was someone
influences others. The most important aspect of power is interdependence among people in
company. Some individuals who have more power can successfully use multiple strategies to
influence others and gain more benefits than individuals with less power.

At FPT Corporation, every employee in the company has different roles; each individual is an
indispensable part of the company, and the leaders are considered as captains leading the
train to the destination. Leaders in FPT can influence employees in the company not only
with their talents, but also with their enthusiasm, and their leadership skill. However, to gain
power, political game may happen. In any company, politics always exists and may escalate
to be the causes of internal conflict between individuals, or departments when one party tries
to invade or prohibit benefits of other parties on its way to protect own interests.

Each employee has different qualifications and abilities, this level of disparity, as well as this
ability can create a negative edge for internal staff within company. Talented employees with
high qualifications and skills create an impact on less capable of employees. They impose
their thoughts, and force lesser employees to follow. This often happens when many
members work together in a group, the difference in ability can create conflict in teamwork.
Good members often put pressure on weaker members by staying away from them, causing
conflicts, and even trying to dismiss weak people from the group. On the other hand, some
good employees in the company think they are the best, so they tend to impose their thoughts
on others, not listening to any opinions of the members within the company. This leads to
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conflicts between employees, and they do not want to work with people who consider
themselves the best. People with less capable employees try to report to their superiors, or try
to eliminate this person from the group.

Motivation methods the leader applies to enhance working spirit of employees.

Because of the importance of this field, many economic scholars and research on aspects
related to the engine, the motivation to work. The theory of hierarchical needs of Abraham
Maslow, theory of Frederick Herzberg two factors, the theory of Victor H. Vroom
expectations.

From the beginning state, FPT Corporation was determined to create an ideal working
environment for all employees. To comprehend that, the FPT leadership was very successful
in applying Abraham Maslow's demand models to meet all the needs of employees.
According Maslow (1943), located in the lowest position of the hierarchical system of needs
is demand exists or needs. They include basic needs such as food, drinking water, rest, or
housing. The human body should have these needs to exist. Employees were to be meeting all
the basic needs of the people. Typical is the working headquarters of FPT Corporation in F-
Ville. This is a working office complex of FPT group was put into use in 2013. This is
considering the first and largest project in the field of software in Vietnam. With 1,700 seat
capacity for staff working in the FPT Corporation, F-Ville is the modern equipment, is not
only the ideal workplace for employees but also have areas of Add-ons such as outdoor sports
area rooms, swimming pool, gym, cafe, ... to provide a space of support works best for the
employees. When the needs for safety and for physiological well-being are satisfied, the next
class of needs for love, affection, and belongingness can emerge.

According to Herzberg (1959), factors as company policy, supervision, interpersonal

relations, working conditions, and salary are hygiene factors rather than motivators. Create
motivation to work is the way executives at FPT Corporation promotes employee morale, as
well as encouraging them to actively work to create the greatest values for the company.
With the desire to become the leading Corporation in the field of technology, new products,

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management methods, new business, FPT always facilitate for staff to learn and improve
their skills, spiritual renewal associated with the continuous learning and create non-stop
working place. Welfare policies also awarded commendation is one of the important
strategies to FPT can motivate employees in the company. FPT is one of the five companies
with the working environment and most people want to work in Vietnam. FPT applicable
remuneration, benefits and remuneration are rated one of the best businesses in Vietnam,
which is how do employees in the company puts faith in FPT Group. (Source: FPT
Corporation)

FPT has been great attention to remuneration policies and attention to life to help employees
have a life "full material and spiritual richness." Besides, the implementation of policies FPT
reward timely, create more opportunities for advancement for employees in the company,
evaluate to put up employees salary periodically twice a year. Apart from salary, units or
individuals also receive bonuses weekly, monthly, or at year-end, or other non-cash rewards
such as the prize every month for excellent employees, or travel abroad for outstanding
employees of the year with competitive salaries compared to other companies in the market.
FPT engineers and programmers can receive income up to 110 million / month. For final-year
students or new graduates who have specialized skills in a programming language, their
starting salary is more than 12 million/month, along with income levels much higher than the
national average. In particular, FPT Corporation created the best conditions for the staff
working at the branch FPT worldwide so that they are devoted to the company. For example,
engineers working in Japan have an average income of about 800 million / year, more than 7
times the average salary of the field in Vietnam. This is one of the techniques to help FPT
"recruit and retain talent." Work at FPT, employees will be entitled to the allowance,
insurance in accordance with the provisions of the Labor Law and the Law on Social
Insurance, insurance business trips abroad and health care by FPT Care for workers, family.
In addition, every year FPT has invested 38.4 billion for training and internal training
programs to develop and train employees, enough to see many professional development
opportunities while working in here.

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Moreover, the culture of FPT Corporation is one of the values promote the enthusiasm of
employees in the company. Each individual in FPT Corporation are respected, including
everyone has the right to voice their opinion, the staff of mutual tolerance, and always knows
how listening to learn. Subordinates may frank exchange of views individuals with superior,
irrespective high position low, close ties preliminary to facilitate up to the staff to be
themselves, made the nostalgic his storm. FPT Corporation is a pioneer corporation in
revolutionizing the field of technology, so the spirit of innovation is indispensable to promote
the creative staff and dedication to the company. FPT employees’ motto is to constantly learn
from customers, colleagues, and avoid positive thoughts that can affect to work. Efforts led to
new technologies, new products, and methods administrator. Teamwork has always focused
on FPT core values of public-spirited and selfless, observation, and perspicacious. Every
member of FPT always interested in helping, sharing, and mutual concentric towards a
common goal “aim at the success of customers and the development of the company's
longevity."

According to Adam (1965), workers are very interested in the issue of fair and proper
treatment in the organization. Workers tend to compare their contributions and the benefits
they gain with the contribution and rights of others. Fairness is considered the core value of
FPT. The work and reward regime are equally divided. FPT leaders always try to associate
salary and bonus balance among employees. For example, employees at low wage levels will
be rewarded. This is to help employees see fairness among employees in the company,
limiting the dissatisfaction of employees.

Thanks to understanding the needs of staff, FPT Corporation has brought an ideal working
environment for employees within company. Over 30 years of establishment and
development, the numbers of personnel in the FPT Corporation have more than 30,000
inhabitants, of which more than 70% is the amount of force the young employees, and their
dedication to the company. Moreover, thanks to the focus on creating a work environment
with innovative, modern, FPT's work environment constantly is one of the best working
environments in Vietnam. FPT Corporation is one of the largest technological corporations in

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Vietnam, with eight member companies. Each member companies in the FPT Corporation
own a separate business culture, and each company has the method to promote different
employees.

According to research by psychologist Elton Mayo's, a Professor of psychology of Harvard-

studied for that the objective factors outside as wages, working conditions or not much
impact on employee work productivity. He argued that psychology and human behavior are
closely associated with each other when people work in the group, then the Group has great
influence on the behavior of individuals. Based on this theory, FPT Corporation has applied
effectively. The staffs in the FPT Corporation also have ability work independently, also
frequently participated in several business projects in which features of many other members.
Team workability and the ability to link with other people is one of the evaluation criteria of
the FPT Corporation for the candidates. Therefore, team spirit has become a cultural
characteristic of FPT Corporation, and FPT see all employees as a great contribution to the
development of the company.

Over 30 years of establishment and development, from 13 people now become the leading
technology group with the number of more than 33,000. FPT's scope of operations is more
than in 33 countries worldwide. Revenue of the whole group reached VND 21,900 billion in
2018 (VnExpress.vn). At FPT Corporation, employees have many opportunities to develop
themselves, and career development opportunities. This factor helps managers motivate
employees. FPT has succeeded in creating a diverse cultural environment, requiring leaders
to have strategies to respond to the cultural differences of employees. When referring to the
cause of the company's development, it is impossible not to mention how to motivate
employees in the company. FPT Corporation has continuously become the best working
environment in Vietnam for many years. The ideal working environment helps employees to
improve their employees' creativity and motivate employees to contribute to improving work
efficiency. Moreover, the organization of cultural festivals aims to make employees
understand the traditional values of the company, and contribute to maintaining and
developing these values.

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Critically evaluate how to influence the behavior of others through the effective
application of behavioral motivational theories, concepts and models.

Today, the leaders at many large corporations considered encouraging employees to work is
one of the important strategies to increase the efficiency of working for the company. Any
organization would also want their employees and work hard to achieve high performance in
the workplace. However, there is always employees work in a state of slacking, lacking
excitement, apathy with work, leading to low job execution results, besides those working
engrossed enthusiastic results done a good job. The researchers pointed out that the crux of
the problem on the main motivation of each one.

Because of the importance of this sector, there have been many researchers and economists
performing studies regarding the aspects related to the engine, the motivation to work and
motivate employees. The application of the doctrine of promoting staff into practice will
create many different effects up the company. Promoting staff motivation is considered one
of the most effective methods to improve work efficiency. That is creating excitement for the
working staff, and helps them achieve the highest efficiency. When staff in the company they
are responding to the needs of employees, they will feel happy and contributing more than
they work. Create good motivation will help employees with spirit, attitude, and positive
behavior in all activities of the organization. Manifest of the level of change in behavior and
attitude of the staff including the Executive sense of discipline, the level of organization and
stick with their satisfaction, leading to quality as well as the effectiveness of the work.

FPT companies apply effective employee promotion policies, which will contribute to
reducing the stress rate of employees in the company. In Japan and Korea, stress is one of the
problems that not only is the leader in the company but also very concerned by the
government. Stress at work is one of the causes of exhaustion, low self-esteem; depression of
employees, stress can leave serious consequences for workers and the company. Applying
methods to motivate employees by creating a creative, open working environment will help

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employees create inspiration for themselves, making them more excited at work. In addition,
regularly organizing fun activities for employees, not only help them have the opportunity to
find out the culture of the company, meet with colleagues in the company, but this is also a
way to help employees solve radiate stress at work. Cris Popp, the CEO of a company that
specializes in providing personnel solutions, suggested that employees' laughter is a good
sign, not only beneficial for employee performance, but also drugs complement them.
Therefore, the application of methods to motivate employees not only helps them increase
their creativity, create interest in work, improve work efficiency but also help relieve people's
psychology, reduce brand performance and reduce the negative consequences of stress.

Critically evaluate the relationship between culture, politics, power and motivation that
enables teams and organizations to succeed providing justified recommendations that
are relevant in the context of Vietnam

Organizational structure and corporate culture is a subject much attention from leaders in the
process of formation and development of the company. All of them go to work every day,
every employee in the company are the tasks and different roles, but most of them do not care
about anyone's presence in the corporate culture. However, the organizational structure and
corporate culture are very important for a company and its employees. Corporate culture and
background make up the behavior think of employees in all activities of the company.
Enterprises have a good culture will be the basis for forming the cultural values of the
company includes the belief of the company staff and leaders. It established a system of
values in business people to share, accept, appreciate, and behave according to those values.
In terms of negative effects, weak cultures will cause damage to the company. Such an
enterprise, the management mechanism rigid, domineering will make employees fear,
passivity, and indifference or opposition to leadership. Staff will give businesses to go
anytime.

Organizational culture has a connection to the leadership of managers in company. Culture in

company is considering a factor forming the leadership style of the managers. It has been
developing since the establishment stage of the company; it has become a habit for
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employees in the organization. In the businesses or organizations that still have bureaucratic
culture; leaders are the ones who make all decisions. In contrast, companies that promote
employee creativity, then managers create more conditions for employees to fulfill their
capabilities. The leadership styles and power of the administrators will directly affect the
company’s conventional culture in the business. For example, in the companies, encourages
employment potential to be one of the keys to help the company. At that time, the leaders
tend to be more inclined to the employees in the company. The administrators usually give
their authority to employees in the statute, from which one of the employees in the company
can be free to create, on the other hand, among some corporate firms that have a bill of
Viettel. At that time, in the company's internal company will appear different political forces,
to create influence on other people or create forces between different departments. Culture is
also the cause of power distance in organization, result from inequality in society and culture.
According to Hofstede (2011), the power distance depends a lot on the culture as well as the
management style. The class division is very clear in Vietnamese enterprises; employees
follow the instructions of their superiors because they consider it their duty. It can be
conclude that the leader must be flexible and adapt to each development stage in the life cycle
of the organization. If applying a leadership style that is only suitable for the "newborn"
period for organization, the result will be counterproductive, even contributing to accelerating
the complete disintegration of the organization.

These factors include the company's culture, politics, and powers in the company have a
direct impact on the behavior of employees in the company. On the one hand, these factors
may create the benefit value to the business. Good company culture not only makes a
difference for the company but also a precondition for Promotion of employees and boost
staff member to create the highest efficiency for the company. The company's culture will
influence directly to the thinking of employees, informal employees, and operations in most
of the company's activities, and a direct impact on the efficiency work.

Additionally, it left an impact on the strategies of promoting employee of the leaders in the
company. In the context of labor market shortage of the labor force, but the rate of

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unemployment in Vietnam is high. The cause is that many leaders hard to find the candidates
meet all the knowledge and skills to be able to devote to the company. Therefore, company
culture, as well as the strategy to promote the staff was viewed as effective ways to attract
and retain talent to the company. Today, the wage factor is just the basic factors to motivate
the employees in the company. In addition to attractive remuneration package, other factors
such as corporate culture and leadership style play an important role in encouraging
employees to work more. Company managers should identify employees’ needs and wants
using various survey techniques. The data of the survey help administrators to capture the
attitudes and opinions of staff to select proper motivational measures matching those needs,
give reasonable operating decisions, as well as solve the problems related to their
dissatisfaction.

The typical characteristics of Vietnamese labor are the great concern to human resources of
managers in Vietnam. In order to build an effective HR apparatus from top to bottom, it is
essential for managers to understand the characteristics of Vietnamese workers. The nature of
Vietnamese workers is exposed through diligence and this difficulty has been associated with
the history of ethnic development for thousands of years. In addition, Vietnamese workers
have the psychology of being satisfied with the current results, and are ready to satisfy with
their achievements. Based on these characteristics of Vietnamese labor, the nature of
Vietnamese workers is suitable for the nature of work as well as culture at FPT Group. FPT is
a technology conglomeration, providing the market with a wide range of technological
solutions and software with the pioneering mission in national technology.

Besides meeting the needs of employees, leaders need to change the role of employees in the
company continuously. Because Vietnamese workers are easily complacent with the present,
leaders need to create new challenges for their employees. This not only helps the staff have
more experience, but also contributes to the development of the company.

Understanding the characteristic of employees in Vietnam market can help leaders and
multinational corporations operating in Vietnam create a corporate culture suitable for
Vietnam environment. Creating a positive culture not only affects the behavior of employees
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in the company, but also establishes a premise for administrators to encourage employees to
work. In addition, corporate culture also contributes to changing the leadership style of
managers. For companies with open corporate culture, leaders from there tend to be more
open in management, attaching importance to human factors in the company contributing to
the development of company.

CONCLUSION

After carefully learned the issues related to corporate culture as well as encouraging
employees in the company, cultures and motivation work are the most importance of it
affecting the development of the company. From there, managers need not only an effective
business strategy, but also the need to create a unique corporate culture and reasonable
employee incentives. This not only helps the company to have a competitive advantage in the
market, but also helps employees improve productivity, and their performance.

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REFLECTIVE

Corporate culture is the entire value built and promoted by FPT Corporation during 30 years.
This has become a feature, deeply ingrained in the company's activities, as well as the
behavior and thinking of all employees in FPT Corporation. Corporate culture is the entire
value built and promoted by FPT Corporation during 30 years. This has become a feature,
deeply ingrained in the company's activities, as well as the behavior and thinking of all
employees in FPT Corporation. FPT has achieved many successes, but there are still some
shortcomings that FPT leaders need to continue to change to become FPT pioneer in
technology field in Vietnam. As the CEO of FPT Corporation, I would like to evaluate
myself for what I have done well and what I have not done well in the process of working at
FPT and things to improve.

During the implementation of the talk show session on how leaders promoted their
employees, I realized that I have clarified the problems that FPT Corporation has applied in
the company. Understanding the characteristics of employees in Vietnam, FPT Corporation
has constantly created an ideal working environment for its employees. During the
development process, FPT has created a unique culture, which makes every FPT employee
proud of being one of FPT's members. We have also focus on developing facilities and
building a modern and environmentally friendly working environment. In which, there are
offices built on campus models such as F-Ville, F-Town, FPT Da Nang, FPT Complex ... in
order to create a creative working environment to help employees develop well most of their
ability at work. In addition to an innovative working environment, remuneration policies are
one of the issues of particular interest to FPT's managers. Because we understand that, only
good remuneration policy, we can retain our employees. We have tried to implement the
remuneration policy for employees throughout FPT Corporation, including the health care
policies for FPT Care employees and families. Cultural festivals are regularly held in FPT
Corporation with the aim of maintaining the traditional beauty of FPT culture. In addition,
through the conversation with the CEOs of other corporations, I showed people the
uniqueness of culture and leadership style at FPT Corporation. Show people that only change

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leads the company to achieve success. I have also highlighted the importance of corporate
culture and how to motivate employees in the scarcity of quality human resources the
industrial revolution 4.0, so that CEOs see the importance of this impact and how to develop
the company.

I found that I still have some limitations in the process of conducting a seminar with other
CEOs. The CEO and I have raised issues related to company culture as well as ways to
encourage employees. However, I have not raised any outstanding issues in the process of
maintaining and developing of organizational cultures. The problems still exist in the culture
of the enterprise such as excessive integration, causing many traditional values of the
company to disappear. This can lead to the company no longer maintaining its distinctive
culture, and later generations of employees will gradually forget valuables of company. In
addition, the issue of conflicting employees in the company has not been mentioned much.
The cause of conflicts between employees is often uneven work distribution among
employees, and reward policies, attractive but still uneven among employees within the
company.

If I have a chance in the future, I will improve my shortcomings to accomplish better. First,
before the talk show takes place, I will try to understand the content I will show up with other
CEOs. Find out clearly about the achievements my company has made, and how to lead the
company. Besides, I will learn about the shortcomings that are still lacking in the process of
company operation and development because only when we know the cause of the problems
that we can find solutions for the company. Besides, each company in the market has
different management methods, each management method has different characteristics. I need
to learn this from other CEOs, cleverly apply good things to my company, making it a unique
feature of the company.

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Nguyen Do Hai Dang GBS17186
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