Professional Documents
Culture Documents
INDIA, VILLUPURAM
by
K.ANITHA
(Reg. No. 4216176310005)
of
MAILAM ENGINEERING COLLEGE, MAILAM
A Project Report
Submitted to the
of
ANNA UNIVERSITY
CHENNAI - 600025
MAY 2019
i
DEPARTMENT OF MANAGEMENT STUDIES
MAILAM ENGINEERING COLLEGE
MAILAM, TINDIVANAM (TK.), VILLUPURAM (DT.)
BONAFIDE CERTIFICATE
STATE BANK OF INDIA” is the bonafide work of Ms. K. ANITHA (REG. NO:
4216176310005) who carried out the research under my supervision. Certified further, that to
the best of my knowledge the work reported here in does not form part of any other project
report or dissertation on the basis of which a degree or award was conferred on an earlier
ii
DECLARATION
like to declare that the project work entitled “A STUDY ON E BANKING SERVICES
of Master of Business Administration, is my original work and not submitted for the
award of any other degree, diploma, fellowship or other similar title or prizes.
Place :
Date :
( K. ANITHA)
iii
ABSTRACT
This project is mainly analyzing the various banking services offered by state bank of India .
The title is “A STUDY ON E BANKING SERVICES IN STATE BANK OF
INDIA”,VILLUPURAM and the analysis done on the basis of data received through
Questionnaires.
This research was conducted with the aim to help the bank to increase the customer’s relations
and loyalty. The information gathered through this research can be used to improve the quality
of e banking services. This will increase the goodwill of the bank and its overall performance.
A questionnaire is used as the instrument to collect the primary data from the customers of
account holders in state bank of India. The tools used in the project are Percentage method,
Weighted average method and Questionnaire. The sample size decided from the studies 75
respondents simple random sampling is chosen for study. Based on the findings from the study,
suitable suggestions have been given to the bank to improve its e services to customers in
the future and resolving issues faced by its customers which will help to provide better service
delivery compared to other concern.
iv
ACKNOWLEDGEMENT
I take this privilege to express a few words of gratitude and respect to all those who
M.A., M.Ed., D.Agri., D.F.T., our beloved Vice-Chairman Mr. S.V. Sugumaran and our
Secretary Dr. K. Narayanasamy MBBS., MBA (U.K.), M.Sc., Radiology (U.K.) for their
I express the gratitude to my internal guide Mrs. A. Anitha B.com, MBA., for her
for their kind assistance, cooperation and valuable suggestions given to me.
Finally my special thanks to My parents and Friends for their continuous support
and encouragement. My acknowledgements are due to many who rendered their help in
v
CONTENTS
Title i
Bonafide Certificate ii
Declaration iii
Abstract iv
Acknowledgement v
List of Tables vii
List of Charts viii
vi
LIST TABLES
TABLE
PAGE
NO. LIST OF TABLES
NO.
27
3.1.3 Distribution of respondents according to their occupation
vii
3.1.11 Distribution of respondents according to need of improvements
35
in sbi towards e banking.
3.1.17
Distribution of respondents according to satisfaction on internet 41
banking
viii
LIST CHARTS
ix
x