Enabling continuous IT, IoT

& OT Operations
Use Cases, Technical Blueprints and Ecosystems

Potsdam, Germany | Richmond, Virginia, US

Enterprise Alert®

An enterprise-class platform for

automating notification and
communication flows and for
enabling mobile incident response.
 Typical Use Cases
24/7 2nd Ops
Alerting
▪ Automate alert
notifications and directly
link 24/7 and on-duty staff
with applications
▪ Enable anywhere alert
management,
troubleshooting and remed
iation
24/7 Service
Hotline Routing
▪ Route hotlines calls to the
right engineers based on
responsibility, duty
schedules, etc
▪ Voice box functionality with
alerting and callback
Consolidation
of Notifications
▪ Centralize alerting,
notifications & business
communications from
multiple sources and across
multiple divisions
▪ Option to feed consolidate
alert data into a single
pane of class
▪ SIGNL4 as mobile
dashboard
 Typical Use Cases (cont)

Maintenance
OC Support Supply Chain
Dispatching

▪ Display “Who is on call”

▪ Automatically notify supply Dispatch maintenance
of 2nd level support staff to ▪
chain members and workers in the field or on a
operations centre
stakeholders from business shop floor fully
personnel
systems automatically and directly
▪ Automate callouts and
▪ Dispatch or coordinate from SCADA systems
notifications to relieve NOC
supply chain members Enable shift punch-in with
staff from manually ▪
through communication automated alert routing
reaching out to field and
enabling systems
support staff
 Mobile Ops & Insights

IT Subject matter
Monitoring, experts &
Helpdesk
2-way Alerting & Feeds managers

Collaboration
OT Engineers on

Ad-Hoc
OPC, SCADA duty

IoT Troubleshooting & Impacted

OPC, Azure IoT users &
Remediation
clients
 Micro Focus ITOM Ecosystem
Alert notifications with tracking & escalation,
duty management, collaboration, remote
troubleshooting & remediation

Application IM, Mail, IT Engineers

Server Farm Text, Voice on duty

Agentless integration to
Execute flows (triggered OO, DCA

Firewall | ADFS | MDM

from mobile app or
automatically)
Experts &
Managers

Mobile App
OMi, NOM,
OpsBridge
Agentless, 2-way integration
to retrieve & update event/
incident information Impacted
SMA(-X) Active Directory Users
SQL Database

On-premise/hybrid cloud platform with Notifications, real-time Various mobile app scenarios,
comprehensive event/alert management insights & action trails including condensed insights
and automation capabilities,
multi-tool integrations, top security
 Operational Technology Blueprint

Micro Focus OpsBridge?

Manufacturing Push, IM, Mail, Maintenance

Application 1 Text, Voice Engineers

IoT & Sensors

Firewall | ADFS
Experts &

MDM
Managers
OT in the Field

Impacted
MES/SCADA Active Directory Teams
SQL Database

Automation
Systems
10x faster Incident Response
60% reduced MTTR
95% less false Alarms
▪ Reliable real-time alerting
▪ Digitized duty management
▪ Ad-hoc collaboration
▪ Anywhere remediation
 ▪ Independent software vendor since 1999

▪ Leader in digitizing and automating critical

notification workflows and mobilizing
response & resolution

▪ Gartner “Cool Vendor” 2016 for Industry 4.0

▪ Potsdam, Germany | Richmond, Virginia

▪ Customers in over 50 Countries

▪ Micro Focus ISV Platinum Level Partner (in

TAP since 2009)

▪ Built-In, agentless Integrations with Micro

Focus Operations Bridge, NOM and ITSMA
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 Please, feel free to contact me at
mderdack@de.derdack.com for additional
information.

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