Guidelines - Unit Standard 115753 – Conduct outcomes

based assessment.
You work through the lesson plans of the programme manual. There are
activities you need to complete at the end of every lesson. You will see an exact
replica of these activities in your Portfolio of Evidence (Book 2). Complete these
activities in your Portfolio of Evidence (POE). At the end of your studies you only
submit your POE (Book 2) to the college for assessment.

The POE consists of:

 Learning activities: Page 14-20.
 Formative Questions: Page 21-26
 POE1: This is the first assessment you will do as the learner-assessor
with the candidate.
 POE2: This is the second assessment you will do as the learner-assessor
with the candidate.

This skills course can be divided into the following outcomes:

 Demonstrate an understanding of outcomes-based assessment: The
learning activities and formative questions cover this outcome. However,
an understanding of outcomes-based assessment is also covered
throughout the POE.
 The next outcome is to prepare and plan for your assessment. Planning
and preparation activities include:
o Candidate’s readiness.
o Planning the assessment tools that will be used.
o The date of the assessment.
o The candidate’s special needs.
o Resources that you will need for the assessment.
o Documents you need to give to the candidate.
o Assessment instructions that need to be explained to the candidate.
o The candidate needs to sign a pre-assessment agreement.
 Conduct the assessment: This is where you are going to assess your
candidate by collecting the necessary evidence to find the candidate
competent or not yet competent. The assessment tools you will use to
assess your candidate have to correspond with your planning documents.
For example: If you planned for your assessment to include a written test,
an observation and an interview, this is now where these will be
completed. Now your candidate will write the test, you will conduct the
observation and the interview. All the evidence that you collect from the
candidate needs to be submitted with your POE.
 Feedback: You are now going to provide feedback to your candidate,
strengths, and weaknesses, competent or not yet competent.
 Review: Here you are going to review the assessment.
Tips to complete your POE:

1. You can use the documents and tools provided by the college or you can
use your own assessment documents.
2. You are the learner-assessor, in other words someone who is learning
to become an assessor.
3. The candidate is a person you are going to assess. You can choose a
colleague, friend, etc. This candidate is going to complete the test /
assessments and you are going to assess the candidate as a learner-
assessor.
4. The assessment done (planning, preparation, conducting, feedback,
review) by you the learner-assessor with the candidate will be the
evidence that you need to submit to prove that you are able to do an
assessment.
5. Documents that need to be submitted include the following:
The planning and preparation documents.
The assessment principles used during the assessment.
The assessment tools and memorandums.
NB!!! The evidence that the learner submitted to you the
learner-assessor e.g. the exam paper, POE, checklists, etc.
How the critical cross field outcomes were covered.
Feedback on the assessment.
Documents to review the assessment.
6. The planning documents that you submit need to correspond with the
actual assessment. If you say you are going to assess the learner on
Handling Customer Complaints Unit standard then you need to submit
assessment tools and memorandums that cover this unit standard. If the
planning documents state the assessment methods to be used are
observation and interview, then you need to submit evidence that the
candidate completed an interview and that you observed the candidate.
7. Ensure that all the documents that need to be signed off are signed off.
8. NB!!! Make sure the documents that need to be completed by the
candidate are completed by the candidate and NOT by you.
9. Your candidate does not have to be competent. We are assessing
whether you the learner-assessor can assess a person, not the
competency of the candidate.
10. Make sure that the dates of your assessment correspond.
Tips on sections within the POE:

Section 1:

PROFILE OF LEARNER ASSESSOR: The learner-assessor is you.

COMPLETE THE DECLARATION OF AUTHENTICITY: NB!!! You need to list all
the documents e.g. assessment tools, documents, etc. that were not generated
or designed by you.
PROFILE OF CANDIDATE: This is the profile of the candidate you are going to
assess.

Section 2:
You need to submit 2 unit standards for this section.
The Assessor unit standard – 115753
The unit standard you chose to assess your candidate against.

Section 3:
PLANNING DOCUMENT:
 Make sure that you write down the unit standard that the candidate is
going to be assessed on, NOT the unit standard that you are being
assessed against (assessor unit standard 115753).
 Which specific outcomes is the candidate assessed against? You need to
list the specific outcomes of the unit standard you have chosen to assess
the candidate against.
 Make sure the type of evidence that you explain in the planning document
corresponds with the type of evidence that your candidate will submit. For
example if the candidate has to submit direct, indirect or historical
evidence, make sure this evidence is appropriate for your assessment and
that it corresponds with the actual assessment (evidence of the
candidate).
 What assessment methods are you going to use? Ensure that your
answer corresponds with the type of evidence (point above) and that it
corresponds with the actual assessment (evidence submitted by the
candidate).

Section 4:
PRE-ASSESSMENT AGREEMENT: This document needs to be completed by
the candidate.
Assessment instrument tick list: You ONLY need to tick the assessment methods
that you are going to use during this assessment. NB!! Make sure this section
corresponds with Section 3.

Section 5:
APPEALS PROCESS: This section only needs to be completed if the candidate
is unhappy with the assessment’s outcome.
Section 6: This section includes the following:
 Evidence that you collect from your candidate: The written tests,
observation checklists, interview, etc.
 Internal assessment cover: This document shows how you derived at your
result – why you found the candidate competent or not yet competent. The
total scores of the candidate. This form is only an example form; you might
not use all the aspects of this form (company stamp, etc.). Make sure that
the candidate completes the employee statement.
 Assessment policy – The assessment policy is given to you by the College
or you can insert your own assessment policy.
 Principles of assessment: Here you need to explain how your assessment
covered the principles of assessment.
 Review of Critical Cross-Field Outcomes: Explain how the Critical Cross-
Field Outcomes were covered by the candidate during the assessment.
 Checklist for evidence collection: Check to ensure the evidence collected
was sufficient and adequate.

Section 7:
FEEDBACK: You need to provide feedback (report) to the candidate. Make sure
you cover the feedback per specific outcome.
NB!! Ensure that it is clear whether the candidate is competent or not yet
competent.
CANDIDATES FEEDBACK TO ASSESSOR: This form needs to be completed
by the candidate.
Communication: Record of all the communication between the learner-assessor
and the candidate.

Section 8:
FINAL REVIEW: Complete by the leaner-assessor. Answer questions as
truthfully as possible.

Common Errors
 Section 1: COMPLETE THE DECLARATION OF AUTHENTICITY: Learners
need to do a declaration of assessment tools that they are planning to use that
are not their own design. If you use the assessment tools given by the College
in the study guide, you have to declare these tools.
 Section 3: PLANNING DOCUMENTS Learners write unit standard 115753.
This unit standard ID refers to the unit standard Conduct Outcomes Based
Assessment. Unless you are going to assess someone on how to conduct an
assessment, this statement will be incorrect. If you use the unit standard
Handling Customer Complaints then you need to use the unit standard for
Handling Customer Complaints.
 Section 3, ASSESSMENT PLANNING:
o The type of evidence the learner provides does not correspond with the
assessment method.
 o The learner does not list the specific outcomes of the unit standard the
candidate is going to be assessed against.
o The type of evidence and the methods of assessment do not correspond
with the actual assessment.
 Section 4: ASSESSMENT INSTRUMENT TICK LIST: You need to only tick the
assessment tools you will be using in the assessment.
 Section 5: APPEALS PROCESS: Learner completes this Form even though
the candidate does not appeal the assessment process.
 Section 6: ACTUAL ASSESSMENT: Learner completes this page in general
and only gives definitions of principles of assessment. Learners omit to explain
how these principles were applied during their assessment with the candidate.
 Learner does not submit the assessment instruments, memorandums and
evidence of the candidate.
 Section 6: CRITICAL CROSS-FIELD OUTCOMES: Learner must explain how
the critical cross-field outcomes were applied by the candidate.
 Section 7: ASSESSMENT FEEDBACK DOCUMENT: Learner does not give a
breakdown of the specific outcomes or give feedback to the candidate per
outcome.
 It is not made clear whether the candidate is competent or not yet competent.
 Candidate’s feedback to the assessor is completed by the learner-assessor and
not the candidate.