Professional Documents
Culture Documents
Communication
Persuasion
Negotiation
2
MOTIVATION
What it brings ME
F = = X % Chances for Success
What it costs ME (F) Factors of Motivation Evaluation
Types of Value
You must stand close to people in order to get them to work
Work is a necessary burden
With motivation, anybody can do anything
Love / Fear
Candle Problem
Candle Problem
Candle Problem
SOURCES OF MOTIVATION
HOLDING BEING
MAKING GIVING
Needs to be satisfied?
Recognition for
Achievement
NEGOTIATING
PARTY Understanding
Belonging
Security
Physiological needs
Needs to be satisfied?
10 %
Affective needs
Cultural standards
Personal Values
Believes
Psychological needs
Ways & Means of Motivating
Or
Negotiator 1 Negotiator 2
Ways & Means of Motivating
Establishing an athmosphere
of
COOPERATION Negotiator
based on
CONFIDENCE
INDIVIDUAL RESPECT
MUTUAL UNDERSTANDING
Ways & Means of Motivating
SET UP
CLEAR, VALORIZING, REALISTIC TARGETS
for the participants to the negotiation
Target matching
Success recognition
MOTIVATE
In brief how to do it?
Be motivated yourself
Consider the negotiating party as a partner
Communicate before, during and after the negotiation is completed
Explain the targets to be reached and the meaning of your decisions
Recognize the accomplished efforts
Encourage autonomy
Minimize the cultural gap
Be open to listening & understanding
COMMUNICATING !!!
Why?
What?
When?
With Whom?
How?
WHY TO COMMUNICATE?
Motivate
Understand
Inform & clarify
Get information
Associate
Imply
Facilitate the decision making process
Influence
Capitalize
Help the negotiating party in making progress
Alert
………………………….
WHAT TO
COMMUNICATE?
Communication is not an end
in itself
Whenever necessary
in order to reach your
objectives
Particularly in order
to avoid any
misunderstanding
COMMUNICATION
Eye contact
Key at Speaking
•USE I
Statements
Blocking Communication
Me-too-ism (look what happened to me!)
Preaching and moralizing (value system)
Asking a direct question
Giving advice
Consolation comments (everything will be
alright!)
Arguing or disagreeing with the speaker)
Analyzing or interrupting
Body Language
Includes facial expression, eye
contact and the stance or movements
of arms, hands and legs
Check if the body language of
your counterpart tells the same story
as the words.
Recommendation: Open body
stance, sitting of the edge of your
chair and focusing your eyes on the
other person.
Power and dominance
Power and dominance
High Power and Low Power
Effective Communication
• Step 1. Acknowledge the thoughts, ideas or feelings first
Without communication
a negotiation cannot be
succesful,
cannot exist or last
Persuasion is …
Bring the other party to
believe as you do
Persuading means
LISTENING & UNDERSTANDING
First
PERSUADING
FOUR ESSENTIAL STEPS
40
NEGOTIATION
41
NEGOTIATING
42
NEGOTIATING
In which State of Mind?
W ? WINNER /WINNER
Relationship
43
NEGOTIATING
On which grounds ?
44
PRINCIPLES
OF THE
NEGOTIATION
NEGOTIATING
THE WINNER-WINNER STYLE NEGOTIATION
Based on:
Mutual respect & understanding
Good knowledge of the context & the stakes
Reciprocal listening
Willingness to seek for common interests
46
THE PROCESS
OF THE
NEGOTIATION
48
Prepairing your negotiation
Your strategic goals need to be set before the negotiation begins. They
will act as your guide. SMART : specific, measurable, attainable, realistic
and time bound)
Find the missing link between your goals and positions vs your
counterpart’s
Determine your bottomline (last resort – solution)
Identify your weaknesses and concessions (non monetary & monetary)
The negotiation process
A step by step approach
Creative
Versatile
Motivated