Joubertina Office: tel 0422731121 fax 0422732994 physical 2 Kritzingerstreet postal Box 345,PJoubertina,

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6410 email jbt@igen.co.za.

Port Elizabeth Office: tel 0413655411 fax 0413657753 physical 18 Frankstreet, Newton Park postal Postnet
Suit 25, Private Bax X27964, Greenacres, Port Elizabeth, 6057 email pe@igen.co.za

www.igen.co.za ICASA License: 0346/IECNS/APR/09 & 0346/IECS/APR/09

Application for Internet Generation Internet Services:

Section A: Personal Details:

Full Name
ID Number
Company
Registration Nr.
VAT Nr.
Physical Adress
Postal Adress
City/Town Code
Telephone
Cellphone
Fax
Email Adress 1 Password
Email Adress 2 Password
Email adress 3 Password

Section B: Choose you Internet Wireless Option:

Option Monthly
Debit Order X We can send you the information as to
how much data you have used up to
384 K 1 GB R 160 date. Please choose one of the
following options:
384 K 2GB R 230
384 K 3GB R 300
384 K 5GB R 440
384 K Uncapped R 550 DAILY
ONCE ONCE
WEEKLY EVERY
SECOND
512 K 1 GB R 210 WEEK
512 K 2GB R 280
512 K 3GB R 350
512 K 5GB R 490

4 M 1 GB R 310
4 M 2GB R 380
4 M 3GB R 450
4 M 5GB R 590

Additional email
R 15
address

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Please note that these prices are only the monthly payment and are inclusive of VAT. Installation costs are separate
and are done by Internet Generation Agents in your area. Please contact them for an installation quote.

Section C: Fax to Email:

Please indicate if you would like a Fax-to-Email number: Yes No

To which email address shoul it be linked:

Section D: Your Banking Details and Debit Order Authorisation:

Account Name Bank Name

Account Number Branch Code
Account Type Branch Name (Town)

I/We hereby authorize you to draw against my/our account with the above-mentioned bank (or any other bank or branch to which I/we may transfer
my/our account) the amount necessary for payment of the monthly commitment due in respect of Internet connectivity, as well as any other amounts
e.g. for extra services or data. All such withdrawals from my/our account by you shall be treated as though they had been signed by me/us
personally.

I/We understand that the withdrawals hereby authorized will be printed on my bank statement or on an accompanying voucher.

I/We hereby agree to pay any bank charges relating to this debit order instruction. This authority may be cancelled by me/us by giving thirty days
notice in writing, sent by prepaid registered post, but I/we understand that I/we shall not be entitled to any refund of amounts which you have
withdrawn while the authority was in force if such amounts were legally owing to you. Receipt of this instruction by you shall be regarded as
receipt thereof by my/our bank (whether it is or will be).

Signed at __________________________________ on this __________ day of _______________________ 20 ______.

Authorized Signature _______________________________ Authorized Signature _____________________________

I HAVE READ UNDERSTOOD AND ACCEPT THE TERMS AND CONDITIONS OF THIS
AGREEMENT – SEE OVERLEAF

PLEASE FAX BACK TO: 042 2732994 OR 041 3657753

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Terms and Conditions of Service

In this Agreement

“service provider” means Internet Generation CC

“the service” means the internet access package and related services such as hosting and mailbox provision as requested and agreed upon by the customer and
provided by the service provider;

1. Termination

This Agreement may be terminated in the following ways:

 by giving 30 days notice by email or fax to the domicilium / address for service of legal notices of the other party;

 at the discretion of the service provider in the event of the failure by the customer to pay any monthly subscription or other fee or charge due to the service
provider timorously; a material breach of these Terms and Conditions of Service or the Acceptable Use Policy (AUP) incorporated therein.

 Where a 2 year contract was signed, penalties to the amount of 30% of the outstanding amount for the remainder of the term, will be imposed if terminated
before end of term.

2. Increases in rates & refunds

 The service provider reserves the right to increase applicable rates in the event of any increase in the cost of bandwidth or any other facility provided by Telkom
or any other service provider.

 The service provider reserves the right to amend subscription rates at its discretion and such amended rates shall be effective thirty days after notification of the
amendment is communicated to the customer.

 There will be no refunds of subscriptions already paid to the service provider.

3. No warranties

 The service provider makes no warranties, express or implied, regarding the service provided, including but not limited to the availability thereof or the
correctness or suitability thereof for the purposes of the customer. The service is provided “as is” and “as available”.

 Without limitation of the foregoing, the customer expressly acknowledges that the service provider is reliant on service provision from third parties the
performance of which is beyond its control.

4. Disclaimer and indemnity

 To the fullest extent possible the service provider disclaims all responsibility or liability for any damages or loss howsoever arising, including but not limited to
direct, economic, consequential loss or loss of profits, resulting from the use of or inability to use the service in any manner or from reliance on the service in any
way.

 The service provider shall not be liable for any claims or damages arising from any deficiency of any nature whatsoever in the service supplied, whether such
claims or actions arise from the negligent or wilful acts or omissions of the service provider, its servants or agents.

 Users agree to indemnify and hold harmless the service provider, its members, employees, servants, subcontractors, partners, subsidiaries and affiliates from any
demand, action or application or other proceedings, including for attorneys fees and related costs such as tracing fees, made by any third party and arising out of or
in connection with this Agreement and/or the user’s use of or inability to use the service.

 The customer acknowledges that they remain solely responsible for their own security and privacy. Customers are strongly advised to install firewalls and anti-
virus software for their own protection.

 The service provider accepts no responsibility for network downtime or any materials (ebooks, audio, video, pictures and software) downloaded using our
network. Such materials may be copyrighted and use thereof without the copyright holder’s consent is illegal.

5. Prohibition on sub-letting of the service provided

 The customer may not cede, sub-let or otherwise transfer any rights they may have under these terms and conditions or which may otherwise have been
obtained through the use of the service.

 The customer is prohibited from reselling the service in any manner whatsoever.

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6. Compliance with Acceptable Use Policy

The customer hereby acknowledges that they have read and agreed to the provisions of the service provider’s Acceptable Use Policy and that a failure to observe
such provisions may lead to the suspension and/or cancellation of this Agreement and the provision of services.

7. Invoicing and Payment

 The customer expressly consents to receiving all invoices and other notices and notifications by electronic mail.

st
 The subscriber must pay the service provider in advance for the service rendered, as wel as the basic installation fee on or before the 1 of each month. If
th
payment has not been made by the 5 of each month, the service provider reserves the right to disconnect the services for overdue accounts, while the subscriber
shall continue to be liable for the service until the conditions of notice have been fulfilled. Debit payments may be processed in order to collect payments for
previous months if they have not been collected yet.

 All ADSL & Wireless clients – If you CAPS usage has been exceeded you can order extra CAPS telephonically. Please note that extra CAPS are payable in advance,
or by debit order.

8. General provisions

Illegal use of any networking software to bypass the standard of the service provider’s configuration and regulation is strictly forbidden.

 These terms and conditions may be unilaterally altered by the service provider at any time and such alterations will be binding on the customer. The customer
will be furnished with a copy of the amended terms and conditions as and when changes are made.

 The customer hereby consents to the jurisdiction of any Magistrate’s Court having jurisdiction over their person in respect of any legal proceedings arising out of
these terms and conditions and to the payment of all costs on an attorney-and-client scale including VAT, tracing fees and collection commission in respect of any
legal proceedings instituted by the service provider pursuant to the entering into of this Agreement.

 In the event of any part of these Terms and Conditions being found to be partially or fully unenforceable, for whatever reason, this shall not effect the application
or enforceability of the remainder of this Agreement.

 These Terms of Use contain the record of the entire agreement between the user and the web site owner. Failure to enforce any provision of these Terms and
Conditions shall not be deemed a waiver of such provision nor of the right to enforce such provision.

9. Notices and domicilia / address for service of legal notices

 The parties choose as their domicilium or address for any notices in terms of this Agreement as reflected on the Application Form of which these terms and
conditions form a part.

 Data messages, including e-mail messages, sent by users to the web site owner shall be deemed to be received only when acknowledged or responded to.

 Data messages sent by the web site owner to users shall be regarded as received when the complete data message enters an information system designated or
used for that purpose by the recipient and is capable of being retrieved and processed by the recipient.

 Any notice sent by facsimile shall be deemed to have been received by the other party by close of business on the business day following the sending of the fax.

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