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Nokia is one of the leading cellular phone providers across India. Have a look at its
marketing mix in this article.
1. PRODUCT
Variety: In every series of Nokia there are large numbers of sets thus large variety
Quality: Nokia gain brand personality and market shares of 35% because of its quality.
Design: Nokia sets are of various designs such as flip sets, Flat sets, Slide sets, Sets with
rotating Camera etc
Features: Each set of Nokia has its own features.
2. Price
Prices start from mere Rs.1200 to more than Rs.50, 000 to suit all class of people.
Nokia also offer cash allowances
It uses skimming price strategy
3. Promotion
Advertising – Through TV, Sign boards, Bill boards, Radio and Newspaper, Broachers,
Posters Dummies and display stands
Personal selling – By product training to Distributer (what is product)
Sale promotion – Gift like Yamaha bike, Philips TV, Mitsubishi split AC, watches and digital
diary, With N73 mobile offer 2500Rs original Blue tooth free With 6220 offer leather Wallet,
With 6300 offer caps and shirts
Public relation – Nokia spot light
Road shows – N-gage.com for game lovers, Nokia football crazy.
4. Place
Nokia products are available at Nokia gallery
Established mobile phone dealership such as Carphone warehouse & Link
Retailers like Dixon & other electrical products suppliers
Top of Form
Bottom of Form
Product
The definition of a product can be a service, idea or goods of some kind and
needs to address quality; name; packaging; guarantees; and product features.
Are you absolutely clear on how your product meets the needs of your market
segment?
Unlike the private sector the moral imperative rests with the charity is to set its
own standards for product quality as the beneficiary or customer often has little
or no choice.
Philosophy
This is an important component in the marketing mix for charities as every
product should not only reflect the underlying philosophy or ethos of the
organization, it should also be clear what the philosophy behind the introduction
of the particular product is as well.
Price
Within your charity you need to fully understand what price should be charged
for the product in question even if in reality you offer it to your customers on a
subsidised basis or even free.
However never forget that people can be extremely cynical and that if the
charity you are working for provides its product free of charge that to some free
equates to of no value ie worthless. Even if you provide a product free of charge,
it will enhance the perceived value if you can ensure that the true price is
recognised.
Promotion
Oddly, when you say marketing to some people they either automatically think
of market research or promotion. In reality, promotion consists of advertising;
personal selling; referrals; sales promotion; leaflets; public relations; networking
and so on.
Place (distribution)
In other words, how you're going to get your product to your market.
People
The people you need to provide the service; the training and commitment of
those people; in fact all the relationships which need to be established at every
stage of the product cycle in developing and getting it to the end user.
Physical evidence
How do you prove that you have actually delivered your product, especially if it's
only an idea? This is especially important when selling ideas which is why many
fundraisers if trying to raise funds for a new building will often get a model made
of it to provide some physical evidence of their product.
Processes
The policies, the systems, the order processing, the customer involvement -
maintaining the flow of the product to the market.
Not having the processes in place can often be used as an excuse for not going
ahead and it is not uncommon for charities to have lots of good ideas to bring in
a new product only to then stall if the processes have not been agreed.
Summary
What they don't tell you about working for a charity is that the language of the
marketing mix is starting to be spoken throughout the voluntary sector. There
may not yet be universal understanding but there is growing recognition that
without fully addressing all components there will be a lack of success and
continued frustrations in many charities as they try and keep up with the
demands of their customers.
Take up behaviour
The final part of the marketing mix is to assess the take up behaviour of the
target market and to continue to monitor and review the changing needs and
expectations of customers to complete the cycle and allow the organisation to
update its knowledge of its markets and market research.
Successful charity marketing is not something you can do once and then forget
about it.
You need to consider the marketing mix for every single product or service your
charity is involved with.
By adopting a marketing approach, the voluntary sector is signing up to an on-
going relationship with the people who depend on it and its products - the
customer.