Professional Documents
Culture Documents
1
INDEX
PAGE NO.
TOPIC
CHAPTER
NO.
1 Summary 4
2 Acknowledgement 5
3 6
Industry Profile
4 Competition In Retail 17
5 Store Study 27
6 Store Structure 42
7 Vision & Mission 43
8 Supply Chain Management 45
9 Analysis & Interpretation 46
10 Conclusion 54
11 Bibliography 55
2
EXECUTIVE SUMMARY
Indian retail sector is witnessing one of the most hectic Marketing activities
of all times. The companies are fighting to win the hearts of customer who is
God said by the business tycoons. There is always a ‘first mover advantage’
in an upcoming sector. In this project, we will study Layout of store, CRM
Programme, Business Plan etc.
3
ACKNOWLEDGEMENT
4
The report what I have presented is not the made outcome of my labor alone. There are
dozens of hands buttressed me all through the programme it doesn’t go without thanking
all of those who constantly keep me on the move.
I would like to give heartily thanks to IIPM New Delhi and the Faculty, who have given
us an opportunity to learn something practical apart from books by including the in-plant
training in our MBA Programme.
INDUSTRY PROFILE
5
Introduction
Retail means selling goods and services in small quantities directly to customers.
Retailing consists of all activities involved in marketing of goods and services directly to
consumer for their personnel family and household use.
The Indian retailing industry is becoming intensely competitive, as more and more
payers are Vying for the same set of customers. The major retail players are Pantaloon
Retail, Shoppers Stop, Reliance, etc.,
Retailing is one of the biggest sectors and it is witnessing revolution in India. The new
entrant in retailing in India signifies the beginning of retail revolution. India's retail
market is expected to grow tremendously in next few years. According to AT Kearney,
The Windows of Opportunity shows that Retailing in India was at opening stage in 1995
and now it is in peaking stage in 2006. India's retail market is expected to grow
tremendously in next few years. India shows US$330 billion retail market that is
expected to grow 10% a year, with modern retailing just beginning. India ranks first in
2005. In fact, in 2005 and 2006, India is the most compelling opportunity for retailers,
because now India is in peaking stage.
Sector details
1. Introduction to retail industries.
2. Retail word is derived French word retailer means to cut off a piece.
3. Retailing includes all the activities involved in selling goods or services to the
final customer for personnel or non-business use.
4. Supermarket is a retailing of a wide variety of consumer products under one roof,
ample stock, stock of several brands & extended business hours.
History of retailing
6
Retail concept is old in India. World’s first departmental store started in Rome.
Today’s kirana stores are based on Manusmriti & Kautilya’s arthshastra.
Haats, Melas, Mandis & door to door salesmen are traditional Indian retail.
Vishal Mega Mart is a retail sector, which is providing good quality of products in very
reasonable price than its competitors. Retailing and wholeselling consist of many
organizations designed to bring goods and services from the point of production to the
point of use.
Retailing includes all the activities involved in selling goods or services directly to final
consumers for their personal, non-business use. Retailers can be classified in terms of
store retailers, non-store retailing, and retail organizations.
Store retailers include many types, such as specialty stores, department stores,
supermarkets, convenience stores, superstores, combination stores, hypermarkets,
discount stores, warehouse stores, and catalog showrooms. These store forms have had
different longevities and are at different stages of the retail life cycle. Depending on the
wheel-of-retailing, some will go out of existence because they cannot compete on a
quality, service, or price basis.
Non-store retailing is growing more rapidly than store retailing. It includes direct selling
(door-to-door, party selling), direct marketing, automatic vending, and buying services.
Much of retailing is in the hands of large retail organizations such as corporate chains,
voluntary chain and retailer cooperatives, consumer cooperatives, franchise
organizations, and merchandising conglomerates. More retail chains are now sponsoring
diversified retailing lines and forms instead of sticking to one form such as the
department store.
Retailers, like manufacturers, must prepare marketing plans that include decisions on
target markets, product assortment and services, store atmosphere, pricing, promotion,
And place. Retailers are showing strong signs of improving their professional
management and their productivity, in the face of such trends as shortening retail life
cycles, new retail forms, increasing intertype competition, and polarity of retailing, new
retail technologies, and many others.
7
Wholesaling includes all the activities involved in selling goods or services to those who
are buying for the purpose of resale or for business use. Wholesalers help manufacturers
deliver their products efficiently to the many retailers and industrial users across the
nation. Wholesalers perform many functions, including selling and promoting, buying
and assortment-building, bulk-breaking, warehousing, transporting, financing, risk
bearing, supplying market information, and providing management services and
counseling. Wholesalers fall into four groups. Merchant wholesalers take possession of
the goods and include full-service wholesalers (wholesale merchants, industrial
distributors) and limited-service wholesalers (cash-and- carry wholesalers, truck
wholesalers, drop shippers, rack jobbers, producers' cooperatives, and mail-order
wholesalers). Agents and brokers do not take possession of the goods but are paid a
commission for facilitating buying and selling. Manufacturers' and retailers' branches and
offices are wholesaling operations conducted by non-wholesalers to bypass the
wholesalers. Miscellaneous wholesalers include agricultural assemblers, petroleum bulk
plants and terminals, and auction companies.
Wholesalers, too, must make decisions on their target market, product assortment and
services, pricing, promotion, and place. Wholesalers who fail to carry adequate
assortments and inventory and provide satisfactory service are likely to be bypassed by
manufacturers. Progressive wholesalers, on the other hand, are adapting marketing
concepts and streamlining their costs of doing business.
CURRENT SCENARIO
India rank first in terms of emerging market potential in retail sector. Current retail
market is US $ 215 billion. Growth rate of retail sector in India is 8-10% per annum.
Near about 12 million retail outlets are spread across India.
FDI in retail sector increases from US $ 3.1 billion in 2003 to over US $7.6 billion in
2009.
8
TYPES OF RETAILERS
Retailers are broadly classified into 3 categories
• Food Retailers.
• General Merchandise Retailers.
• Service Retailers.
Retail not only provides products to the customer but also gives different types of
services like:
Airlines & travel agents
Banks
Health clubs
Hotel & Restaurants
Movie theatres
In-store technologies-
Interactive kiosks
Virtual display case
Radio Frequency identification tags
Self-scanning & self-checkout system
Body scanning
9
Online technology-
Online display of products
Online shopping
CHALLENGES
FUTURE STRATEGY
It is projected that up to 2010 retail sector will be worth around US $ 300 billion.
FDI is going to increase rapidly, up to 2010 retail sector will become biggest
industry in India.
Retail sector is expected to create 2 million jobs up to 2010.
According to Indian Retail Report top 10 players in modern retail trade are going
to invest US $ 18-20 billion in next five years.
10
Sector Details
In India, the most of the retail sector is unorganized. In India, the retail business
contributes around 10 percent of GDP. Of this, the organized retail sector accounts only
for about 5 percent share, and the expected annual growth rate is 5% per annum and
remaining share is contributed by the unorganized sector. The main challenge facing the
organized sector is the competition from unorganized sector. Unorganized retailing has
been there in India for centuries, theses are named as mom-pop stores. The main
advantage in unorganized retailing is consumer familiarity that runs from generation to
generation. It is a low cost structure, they are mostly operated by owners, has very low
real estate and labor costs and has low taxes to pay. And it also gives 8% Employment
to the country annually.
In late 1990's the retail sector has witnessed a level of transformation. Retailing is being
perceived as a beginner and as an attractive commercial business for organized business
i.e. the pure retailer is starting to emerge now. Organized retail business in India is very
small but has tremendous scope. The total in 2005 stood at $225 billion, accounting for
about 10% of GDP. In this total market, the organized retail accounts for only $8 billion
of total revenue. According to A T Kearney, the organized retailing is expected to be
more than $23 billion revenue by 2010.
In organized retailing will grow faster than unorganized sector and the growth speed will
be responsible for its high market share, which is expected to be $ 17 billion by 2010-11.
The organized sector is expected to grow faster than GDP growth in next few years
driven by favorable demographic patterns, changing lifestyles, and strong income
growth. This organized retail sector mix includes supermarkets, hypermarkets discounted
stores and specialty stores, departmental stores. For example, Spencer network has 69
stores, which includes seven Spencer hypermarkets, three Spencer super markets and 49
Spencer Daily’s. Now the company is planning to open 20 stores in 10 cities in six
11
months. The top 10 retailers account only for 2% of total market, today modern retailing
is expected to enter a boom phase, which has major players and these players might
capture 10% of total market, within next five years. The retail sales in India for future are
shown below (data from 2005-2008 is based on estimates)
Another credible factor in the prospects of the retail sector in India is the increase in the
young working population. In India, hefty pay packets, nuclear families in urban areas,
along with increasing working-women population and emerging opportunities in the
services sector. These key factors have been the growth drivers of the organized retail
sector in India which now boast of retailing almost all the preferences of life - Apparel &
Accessories, Appliances, Electronics, Cosmetics and Toiletries, Home & Office
Products, Travel and Leisure and many more. With this the retail sector in India is
witnessing rejuvenation as traditional markets make way for new formats such as
departmental stores, hypermarkets, supermarkets and specialty stores.
12
Existing competition
Reliance fresh.
Aditya Birla group.
Shopper’s Shoppe.
Subhiksha.
Big bazaar.
Mark and Spencer’s.
The untapped scope of retailing has attracted superstores like Wal-Mart into India,
leaving behind the kiranas that served us for years. Such companies are basically IT
based. The other important participants in the Indian Retail sector are Bata, Big Bazaar,
Pantaloons, Archies, Cafe Coffee Day, landmark, Khadims, Crossword, to name a few.
13
INDIA: A Hot Spot
India retail industry is the largest industry in India, with an employment of around 8%
and contributing to over 10% of the country's GDP. Retail industry in India is expected
to rise 25% yearly being driven by strong income growth, changing lifestyles, and
favorable demographic patterns.
It is expected that by 2016 modern retail industry in India will be worth US$ 175- 200
billion. India retail industry is one of the fastest growing industries with revenue
expected in 2007 to amount US$ 320 billion and is increasing at a rate of 5% yearly. A
further increase of 7-8% is expected in the industry of retail in India by growth in
consumerism in urban areas, rising incomes, and a steep rise in rural consumption. It has
further been predicted that the retailing industry in India will amount to US$ 21.5 billion
by 2010 from the current size of US$ 7.5 billion.
Shopping in India has witnessed a revolution with the change in the consumer buying
behavior and the whole format of shopping also altering. Industry of retail in India which
have become modern can be seen from the fact that there are multi- stored malls, huge
shopping centers, and sprawling complexes which offer food, shopping, and
entertainment all under the same roof.
India retail industry is expanding itself most aggressively; as a result a great demand for
real estate is being created. Indian retailers preferred means of expansion is to expand
to other regions and to increase the number of their outlets in a city. It is expected that by
2010, India may have 600 new shopping centers.
In the Indian retailing industry, food is the most dominating sector and is growing at a
rate of 9% annually. The branded food industry is trying to enter the India retail industry
14
and convert Indian consumers to branded food. Since at present 60% of the Indian
grocery basket consists of non- branded items.
Growth Drivers
Growth drivers in India for retail sector
The Internet revolution is making the Indian consumer more accessible to the growing
influences of domestic and foreign retail chains. Reach of satellite T.V.
• Channels are helping in creating awareness about global products for local markets.
• About 47% of India's population is under the age of 20; and this will increase to
55% by 2015. This young population, which is technology-savvy, watch more than
50 TV satellite channels, and display the highest propensity to spend, will
immensely contribute to the growth of the retail sector in the country.
• Availability of quality real estate and mall management practices
• Foreign companies' attraction to India is the billion-plus population.
15
Employment opportunities in retail sector in India
India's retail industry is the second largest sector, after agriculture, which provides
employment. According to Associated Chambers of Commerce and Industry of India
(ASSOCHAM), the retail sector will create 50,000 jobs in next few years.
Retail companies are starting retail management courses in partnership with management
institutes, roping in talent from other sectors and developing comprehensive career
growth and loyalty plans for existing employees.
Top players like Pantaloon Retail India Limited, Trent, Shopper's Stop, RPG Group and
ebony are virtually on their toes.
Consider the plans of largest player, The Pantaloon Retail India Ltd, the company has
developed a comprehensive strategy, where in it expects that in 2years, it will not recruit
any new managers from outside.
"The estimated need is 1 lakh of employees till 2011", said Mr. Sanjoy Jog, HR Head at
Pantaloon Retail India Ltd. Pantaloon has the concept of partnership with educational
Institute to run retail courses across the entire chain. Trent has also started in-house
learning programmers and now goes to under graduate colleges to recruit students.
Since, the job market is hugely receptive to this with more and more business schools
focusing on the sector and large retailers setting up retail academics.
* The first challenge facing the organized retail sector is the competition from
unorganized sector.
16
* In retail sector, Automatic approval is not allowed for foreign investment.
* Taxation, which favors small retail businesses.
* Developed supply chain and integrated IT management is absent in retail sector.
* Lack of trained work force.
• Low skill level for retailing management.
• Intrinsic complexity of retailing- rapid price changes, threat of product
obsolescence and low margins.
* Organized retail sector has to pay huge taxes, which is negligible for small retail
business.
Many agencies have estimated differently about the size of organized retail market in
2010. The one thing that is common amongst these estimates is that Indian organized
retail market will be very big in 2010. The status of the retail industry will depend
mostly on external factors like Government regulations and policies and real estate
prices, besides the activities of retailers and demands of the customers also show
impact on retail industry.
Competition in retail
The performance of the retail sector in the last quarter of financial year 2008-09 has been
a gloomy one. Not only has the quarter-on-quarter growth declined by 700 basis point,
on year-on-year (YoY) basis, sales growth fell drastically from 67.8% to 49.1%.
Including the recently listed Koutons and Vishal Retail, all big retailers continue to be on
an aggressive expansion mode. This kind of competition is having a negative impact on
margins of retailers, as the target audience for all of them, more or less, remains the
same.
The slowdown has triggered a volume game in the industry. Strategies like promotional
campaigns, freebies, promoting private labels and online discounts are just some of the
avenues that retailers are looking at to lure customers. According to analysts, this is a
17
knee-jerk reaction by the industry to fight the inflation-induced dent in the purchasing
power of customers. As they say, retail is a number game, so, big retailers are trying to
push volumes. For some, it comes at the cost of profit. Meanwhile, in contrast to YoY
sales growth of 49% for the sector, the interest cost has registered a whopping 96%
growth. Though growing at a lesser 39%, depreciation cost has also been impacting
margins.
The cost factor too is adding to the woes. For instance, during the quarter, Shoppers Stop
opened its new stores in various formats. Provogue and Pantaloon followed soon. The
companies are increasing their geographical presence in the wake of increasing
competition. Launch of new formats continues to catch the attention of these retailers. In
fact, a couple of these new formats are already generating profit at the operating level,
thus showing a positive sign towards growth.
Like for Shoppers Stop, the average transaction size increased by about 7% for the
current quarter over the same quarter in the previous year. Players like Provogue and
Pantaloons too have witnessed a similar upward movement. Also, though growth in total
expenses as a whole has almost been equivalent to the growth in sales at about 47%,
some individual cost items like staff costs, selling and administration costs are under
control. On a YoY basis, staff cost has grown at 26% against 44% in the corresponding
quarter of the previous year.
Nonetheless, raw material cost continues to remain high - it grew by 66% in the last
quarter and now is equivalent to 74% of the industry's aggregate net sales. This is the
reason why operating margins have reduced to 4.8% of the revenue sale compared with
5.7% during the corresponding quarter of the previous year.
18
home store division has also been doing well. Next on growth charts is Provogue, which
grew 40% in the last quarter, similar to the previous quarter.
In short, setting up of new stores has resulted in higher working capital funding, which
has raised the industry's interest outgo. For Pantaloon, interest cost has almost doubled
during the current quarter - as a proportion of sales, it has increased from 2.7% to 3.2%
on a YoY basis. Provogue seems to be an exception in this as it recorded the highest
increase of 100 basis points in interest cost for March 2008. Overall, the profitability
margin has seen a sharp decline.
Only Shoppers Stop has registered some profit compared with its performance in the
corresponding quarter of the previous year. The company's net profit margin now stands
at 0.7% of net sales as compared to -1% in March 2007 quarter. It can be concluded that
margins of retail companies seem to have been hit by costs related to their ambitious
expansion programmer. Expansion plans for some of them are running behind schedule.
It has led to higher interest cost, yet retail companies are trying hard to cut costs by
keeping inventory and carrying costs under control.
July 8, 2008
Source: Economic Times
A serious conflict is brewing between Indian retailers and multinationals over imports of
global brands. To stay afloat in the dog-eat-dog world of retail, local retailers have
reached arrangements with overseas players to bring in some international brands,
rattling many MNCs who manufacture or market these products locally. In some cases,
these brands have not yet been introduced in India.
Several major MNCs with a long presence in India are invoking the Intellectual Property
Rights (imported goods) Enforcement Rules 2007 to stop retailers from importing
foreign brands. Hindustan Unilever, L’Oreal, Lancome Perfumes, Oakley Inc, Nivea and
19
Mico have already registered several brands with the Customs department. Sources said
other MNCs are expected to follow suit.
Market circles perceive this as a move to prevent Indian retailers from getting first access
to these brands. Some of the retailers are debating plans to legally contest the move,
since they possess a free sale certificate from the source of import. Retailers like Big
Bazaar & Food Bazaar, Reliance Retail, Spencer’s and Sankalp Retail (MyDollarStore),
among others, have begun importing sizeable consignments of leading consumer brands
and their variants for better fill rates, product variety and higher margins.
However, the multinationals are not amused, and claim that it leads to loss of business
opportunity, unfair competition and product cannibalization. The fundamental issue here,
according to analysts, is that the Indian arms of the leading FMCG companies would like
to control the way their brands are marketed and sold. They would also like to determine
when new products and variants of existing products should be introduced in India.
A key reason for retailers to step up imports is bottom lines. Profit margins on imported
products are around 20% more than local brands, where producers and retailers are at
loggerheads over sharing margins.
“We are concerned over issues like protecting the properties of our brands, including
quality and consumer perception. Such unplanned imports create brand confusion in the
minds of consumers, since the properties of an imported brand are completely different
from the domestic ones, which are localized to suit the specific region’s requirements.
An unpleasant experience may work against our brand,” said a high-ranking official in a
leading multinational, which makes personal care products.
Retailers claim they are creating ‘demand in advance’ for the multinationals, which
would otherwise have to invest heavily in marketing and ad spends to promote the
brands. Analysts say the developments are the natural effects of a globalised market that
India is moving towards, which upsets the conventional distribution and trade practices.
20
July 7, 2008
Source: Economic Times
The study assesses the state of competition in the Philippine wholesale and retail sector,
focusing on the distribution of specialized goods and pharmaceutical products. It uses the
traditional tools of analysis like concentration ratios and price-cost margins in
determining the competitive state of the sector. The study also analyzes the other
dimensions in retail competition like price, geographical location, and retail product and
retail service. Industry data from the National Statistics Office were used in the analysis,
aided by a small-scale survey conducted in the Metro Manila area.
The department store and grocery sub sector appears to operate in a competitive
environment despite the presence of two big dominating firms in the market. No price or
quantity leader-follower behavior was observed, as validated by the tools used in the
analysis. On the other hand, one firm, whose strategic advantages include economies of
scope and space, retail image and consumer loyalty, dominates the distribution of
pharmaceutical products. Potential market entrants face these forms of challenges--
factors that are not regarded as anti-competitive and are welfare enhancing to the general
public.
The need for competition policy is recommended to guard against possible merger of the
giant firms in the department store and grocery sub sector. Any possible collusion
between the big firms could result to a monopolistic outcome.
The study observes that the apparent high price of pharmaceutical products is mainly
attributed to the manufacturing process, and not at the distribution of these goods. Hence,
it is recommended that a study analyzing the state of competitiveness of manufacturing
pharmaceutical products be conducted. Thing else that is timely, authentic Electronics
retail sector could get new competition
21
Types of Retailing
There are several types we can see in Retailing. They are like:
Specialty Store:
Narrow product line with deep assortment, viz apparel stores, book stores etc. A clothing
store would be a single line store, men's clothing store would be limited line store
&men's custom-shirt store would be a super specialty store.
Example: The limited, The Body Shop.
Departmental Store:
Several products lines-typically clothing, household goods, home furnishings- with each
line operated as a separate department managed by specialist buyers or merchandisers.
Example: Sears, Bloomingdale's.
Supermarkets:
Convenience Stores:
Relatively small store located near residential area, open long hours, seven days a week
and carrying a limited line of high-turnover convenience products at slightly higher
prices.
Example: 7-Eleven, Circle K.
Discount Store:
22
Standard merchandise sold at lower prices with lower margins and higher volumes. True
discount stores regularly sell merchandise at lower prices and offer mostly national
brands.
Example: Wal-Mart, Kmart.
Off-price retailer:
Merchandise bought at less than regular wholesale prices & sold at less than retail; often-
leftover goods, overruns and irregulars obtained at reduced prices from manufacturers or
other retailers.
Factory outlets are owned and operated by manufacturers and normally carry the
manufacturer's surplus, discontinued or irregular goods.
Example: Mikasa (dinnerware), Dexter (shoes)
Superstore:
Averages 35,000 square feet of selling space traditionally aimed at meeting consumers'
total needs for routinely purchased food and non-food items. Usually offer services such
as laundry, dry cleaning, shoe repair, check cashing & bill paying.
A new group called "category killers" carries a deep assortment in a particular category
& a knowledgeable staff.
Example: Borders books & Music, IKEA.
Combination stores are a diversification of the supermarket store into the growing drug-
and-prescription field. Combination food & drug stores average 55,000 square feet of
selling space.
Example: Jewel & Osco stores.
23
Hypermarkets range between 80,000 and 220,000 square feet and combine supermarket,
discount & warehouse retailing principles. Product assortment goes beyond routinely
purchased goods & includes furniture, large & small appliances, clothing items and many
other items. Bulk display & minimum handling by store personnel with discounts offered
to customers who are willing to carry heavy appliances and furniture out of the store.
Hypermarkets originated in France.
Example: Carrefour and Casino (France), Pyrca, Continente and Alcampo (Spain).
GE capital.
Converges
24
Wipro Spectra mind.
Dell
ICICI One Source
MphasiS.
Inflation in India
Inflation in India is at an acceptable level and remains much lower than in many other
developing countries. But off late prices of essential commodities such as food grain,
edible oil, vegetables etc have risen sharply and in the process driving up the inflation
rate.
Inflation is defined as a sustained increase in the general level of prices for goods and
services. It is measured as an annual percentage increase. As inflation rises the value of
currency goes down. The current rise in inflation has its roots in supply-side factors.
There was shortfall in domestic production vis-à-vis domestic demand and hardening of
international pieces, prices of primary commodities, mainly food items. Wheat, pulses,
edible oils, fruits and vegetables, and condiments and spices have been the major
contributors to the higher inflation rate of primary articles. The inflation was also
accompanied by buoyant growth of money and credit. While GDP growth zoomed to 9.0
per cent per annum, the board money (M3) grew by more than 20 per cent.
Inflation is calculated on the bases of Wholesale Price Index (WPI) while in other
countries it is calculated on Consumer Price Index (CPI).
The emerging trends in the Indian organized retail sector would help the economic
growth in India.
There is a fantastic rise in the Indian organized retail sector in a very short period of time
between 2001 and 2006. Eventually, out of the shadows of the unorganized retail sector,
India has a chance of tremendous economic growth, both in India and abroad.
25
The emerging trends in the Indian organized retail sector are also adding up to the
development of the Indian organized retail sector. The relaxation by the government on
regulatory controls on foreign direct investments has added to the process of the growth
of the Indian organized retail sector.
The infrastructure of the retail sector will evolve radically in the recent future. The
emergences of shopping malls are increasing at a steady pace in the metros and there are
further plans of expansion which would lead to 150 new ones coming up in India by
2008. As the count of super markets is going up much faster than rate of growth in retail
sector, it is taking the lion’s share in food trade.
The growth of the Indian organized retail sector is anticipated to be heavier than the
growth of the gross domestic product. Alterations in people's lifestyle, growth in income
levels, and encouraging conventions of demography are proving favorable for the new
emerging trends in the Indian organized retail sector.
The success of this retail sector would also lie in the degree of penetration into the lower
income strata to tap the possible customers in the lowest levels of society. The demands
of the buyers would also be enhanced by more access to credit facilities.
With the arrival of the Transnational Companies (TNC), the Indian retail sector will
undergo a transformation. At present the Foreign Direct Investments (FDI) is not
encouraged in the Indian organized retail sector but once the TNC'S get in they
inevitably try to oust their Indian counterparts. This would be challenging to the retail
sector in India.
• The Indian Organized retail sector will grow up to 10% of total retailing by 2010.
26
The hyper mart format would be further encouraged with the entry of the TNCs
Current Scenario
• A glimpse of the International Retail
• One of the world's largest industries exceeding US$ 9 trillion
• 47 global fortune companies & 25 of Asia's top 200 companies are retailers
• Dominated by developed countries
• US, EU & Japan constitute 80% of world retail sales.
• Biggest player in India is Pantaloon Retail India Limited.
USA - 85%
Taiwan - 81%
Malaysia - 55%
Thailand - 40%
Brazil - 36%
Indonesia - 30%
Poland - 20%
China - 20%
India - 3%
Key players
27
The existing players like Big Bazaar, More Retail outlay, Vishal Mega Mart,
Shoppers' Stop, Piramyd are expanding to smaller towns and cities. Many other
business houses are planning to enter the retail sector either on their own or through
partnerships. New entrants like Reliance Retail Ltd and Wal-Mart are going to enter
the market soon. Even rural areas will provide a huge opportunity to be explored.
Store study
This store is of 2 flour and divided into 2 levels based on the nature of products. There
As this store is big enough with 2 levels and 21 departments has long product range and
product depth. Ones a customer get inside the store he will find all kinds of products
available that may be Food item, Cosmetic, Electronic, Garments, Furniture etc.
Because of these features it has a very good reputation in that area and customers who
are residing far away and in other areas they also visit the store.
28
Level 1
Departments with their Products
1) Depot:
General books
Office stationary
Children stationary
T-Series Jhankar
Apsara Park
Kores Cello
Fiber Castle 3M
29
Kangaroo Penguin
Built Roopa
Matrix Bentam
goods.
Wrist Watches
Fashion Jewelry
Sunglasses
Auto accessories
Escort
Lumax
3) Gold Bazaar
30
This is the separate unit not related to Big Bazaar they share
4) Mobile Bazaar
different companies
Mobile accessories
Nokia
Sony Ericson
Motorola
Samsung
Beetal
Pacetel
5) Star Sitara
Cosmetics
Fragrances
Herbals
Pharmaceuticals
31
For Fragrances Shehnaaz Hussain
Nabed Lakme
VLCC
6) Shringar
Bangles
Jewelry sets
Bracelets
Hair Accessories
Bindies
Chains
7) Ladies Department
Nightwears Shristhi
32
MSIL Gelluse
Jeans Accessories
8) Men’s Department
Party wears
Jeans T-Shirts
DJ & C
Levis
Night hood
Peter England
Raymond’s
9) Furniture Department
Dining Table
33
Bedroom Accessories
Mattresses
Ladies Sandals
Reebok
Nike
Puma
Loto
Van hussain
Hallen solly
New balance
34
Water falls (artificial) Birthday items
Chair bags
Riviera
Oriental
Orchid
Home collection
Home expression
Sameera
Home style
Sweet dreams
Modern
Soft toys
Educational toys
Dolls
35
Fun school
Venus
Mitashi
Creatives
United
Flamingo
Boy’s section
Ethic wears
Co ordinates
Rain cotes
Girls Section
Ethic wears
Co- ordinates
Cotton frocks
Western wears
36
Disney
Power ranges
Promo
Infants
Televisions
Sound System
Refrigerators
Washing machines
Microwave
Rice cookers
Juicers
Sony IBM
Vidiocon Creative
LG Philips
HCL Samsung
37
Onida Whirlpool
16) Luggage
Suitcase Milestone
Level 2
Food Bazaar
1) Beverages
Soft drinks
Mineral water
Juices
Health drinks
2) Confectionaries
4) Staples
Dry fruits
38
Spicy items
Ready meals
Breakfast cereals
5) Process Dept
Health drinks
Ready to eat
Instant mixes
Spreads
For Beverages
Maaza
Slice
Bisleri
Cocacola
Pepsi
Thumps up
Apply
For confectionaries
Dairy Milk
Nestle
Parle
39
For Staples
Ashirwad
Pillsbury
Dhara
Sunflower
Non-food Dept
6) Home care
Phenyl, Detergents
7) Personal care
Men’s apparel
Lysole
HLL
Nirma
40
Colgate
Pepsodent
Parachute
Lux International
a) Plastics
Buckets
Casseroles
Containers
Boxes
Flasks
Bowls
Milton
Dream Line
Cello
Poly set
Chetan
41
b) Utensils
Non-stick Cookware’s
Kitchen tools
Tiffin Boxes
c) Crockery
Crockery cutlery
Casseroles
Dinner sets
42
STORE STRUCTURE
Store Manager
Visual Merchandise
Marketing
Assist DM
Cashing Dept
43
Maitanance
Team Leader Assistant HR
Security
Team Members
Cashier
House
keeping
CSD
(Customer Service desk)
VISSION
MISSION
CHAIN IN RETAILING”
44
Departmental Managers
There are 24 departments in this store like Electronic dept,
Depot dept, NBD dept, Mobile Bazaar Dept, Star sitar Dept,
They are also responsible for the placing orders of the goods
store manager.
Administration
45
etc. Store manager has to control all the activities within the
Information Technology
function.
Cashing Dept
Marketing
46
and has to look after for tie-ups etc. The executives arranges
rally’s
Visual Merchandise
Human Resource
47
Supply chain management:
48
ANALYSIS AND
INTERPRET
ATION
49
Q No 1: Which store first comes to your mind when you
ANALYSIS:
50
INTERPRETATION
ANALYSIS:
51
From the above graph i can come to know that, among 100
respondents, 23% of them come to know about Big Bazaar
through TV advt., 34% of the respondents told that through
Hoardings, 31% of them through news paper , and 12%
came to know through bus painting
52
ANALYSIS: Among the 100 respondents, 87% of them
they are aware of promotional offers, 13% told they have
told that they are not aware.
INTERPRETATION:
53
Analysis
that they are attracted by the offers and 9% of them told that
they are attracted by service and 23% of them told that they
are attracted by quality and only 17% of them told that only
Interpretation:
Most of the people attracted towards big bazaar only for the
among those.
54
Service 11 11%
Quality 21 21%
Effective advertisement 25 25%
Total 100 100%
ANALYSIS:
INTERPRETATION:
55
Response No of respondents Percentage
Yes 94 94%
No 6 6%
Total 100 100%
ANALYSIS:
INTERPRETATION:
56
CONCLUSION
57
Bibliography
Reference Books
o Marketing Management: Philip Kotler
o Advertising and Sales: Promotion Belch and
Belch
o Retail Management: Bajaj and Srivastav
o Research Methodology: Cooper and Schindler
Business World
Business Today
Websites
www.google.com
www.wikipedia.com
www.timesofindia.com
58