TEMENOS T24

Product Overview
 TEMENOS T24 3

Contents T24 is a proven solution 4

T24 - adapting to your profile and sector 6

What T24 means for the bank 8

T24 - a flexible and future-proofed infrastructure

• A Technology Overview 12

• Functional Highlights 14

• Business Coverage 16

• Additional products fully integrated with T24 18

Summary - the reasons why 20

Retail Banking

Corporate & Correspondent Banking

Universal Banking

Private Wealth Management

Islamic Banking

Microfinance & Community Banking

4 TEMENOS T24
Introduction
T24 is a proven solution.
T24 provides a single view of the business – across all
business lines in both small and large banking operations
A major Asian bank is using T24 to support both its corporate and
retail businesses in a seamless operation servicing over 10 million
accounts. T24 was used to replace several disparate systems across
their retail, corporate, treasury and trade finance operations - in so
doing, hugely strengthening the management of both credit and
operational risk. T24 has here demonstrated its ability to easily
support large banking operations.
T24 is a proven solution.
T24 enables a reduced infrastructure through a single,
integrated architecture
A leading universal bank in Saudi Arabia migrated to T24 and in
doing so was able to reduce the 107 systems it had been using
previously to just seven, based around T24 at the core to support
all of the bank’s retail, corporate treasury and Islamic banking needs.
T24 is a proven solution.
T24 brings reduced global platform costs
through centralisation
A leading private bank was originally running six country
operations from two international hubs and seven data centres.
T24 allowed the bank to migrate to a single hub, with just two
data centres and shared service centres, producing a dramatic
reduction in costs and a more flexible environment to support
future expansion.
T24 is a proven solution.
T24 provides a reliable infrastructure, so the bank can focus
on serving its customers and growing its business
A global private banking and asset management group,
headquartered in Switzerland and with a long history as a Temenos
client, used the flexibility inherent in T24 to support organic growth
in its own market as well as geographical expansion to a ten
country operation, all supported from a single, efficient IT hub.
T24 also supported the bank’s growth through M&A activity.
T24 is a proven solution.
T24’s advanced Service Oriented Architecture (SOA) tooling
enables clients to directly leverage the rich suite of T24
business services within modern, flexible, scalable and
standard SOA platforms
A significant regional universal bank has chosen to use T24 to
provide the core banking business services within its enterprise-
wide SOA implementation. In this environment processes are
managed via a combination of business activity monitoring and
process orchestration, primarily deployed as Business Process
Execution Language (BPEL).

TEMENOS T24 (T24) is the world’s leading, packaged core banking software,
proven to help banks to:
Deliver Growth
Manage Risk Manage Cost
Deliver Growth
n T24’ssingle, 360 degree view of the customer and total
front to back client centricity enables banks to organise their
business around the customer, helping them to improve
acquisition, retention and cross-sell rates. With T24 at the core,
banks can significantly improve customer service and ensure a
more positive customer experience.
n T24’s inherent flexibility provides the agility banks need to react
to new market opportunities and respond to their customers’
changing needs quickly, by offering innovative products and
services – with the potential to launch within days. This can give
an important ‘first mover’ advantage over competitors.
n T24 can support almost every financial product and instrument
being traded on any market in the world. This functional breadth
means banks can enter new business areas, or handle rapid
growth in existing areas, confident in the knowledge that T24
will provide the full support required to service the business
effectively and maximise revenues in the longer term.
n T24 is inherently and deeply multi-channel. All of T24’s
services and products can be made available through any
channel, and new services and products are available to
customers immediately across all channels. As the market
evolves, new channels are added to ensure T24 continues
to support the new business.
n T24 supports geographical expansion, combining the true 24x7
support necessary for non-stop global operations, with the
ability to deliver to a local footprint, taking account of country
or region-specific differences in banking practice and culture.
n T24’s system design imposes no known limit to the volumes that
can be handled: the system uses the latest multiple application
architecture to provide linear, horizontal scalability.
TEMENOS T24 5
Manage Risk
n T24 is a feature and process rich system, providing a well-
documented, efficient way to handle risk and regulatory reporting.
n T24 is highly automated, incorporating significant levels
of straight through processing (STP) – across multiple
departments, offices and countries within comprehensive and
client definable exception handling. This helps banks to reduce
errors, reduce risk and enhance control.
n T24 provides a transparent view of each customer’s total
dealings with the bank, including non-financial transactions.
T24’s integration across the different business areas, gives the
bank’s staff a complete picture of their customers’ activities,
including credit status, enabling staff to make decisions on a
much sounder basis.
n T24 is a real-time, genuinely 24x7 system which supports
non-stop banking operations. Decisions are made on the basis
of the most up to date information at all times.
n The risk of technology obsolescence is eliminated with T24. It
is open and supports all the significant technology standards.
New releases are delivered annually to ensure that T24
remains aligned with changing markets and technologies.
n With T24 Model Bank, project risk is also minimised. Delivered
as a pre-configured solution, with pre-set parameters based
on best practice derived from the relevant banking sector, its
implementation is faster and much more predictable than is
the case with traditional software packages.
Manage Cost
n T24’sbroad functional coverage means the number of legacy
applications that need to be supported can be reduced, driving
down operating costs.
n High levels of operational efficiency and STP mean routine
processes are automated, exceptions and problems efficiently
managed and fewer people are needed to handle larger
volumes. With a reduced number of errors from manual
intervention, costs can be further reduced.
n Theability of T24 to support widely distributed operations
with shared service centres or ‘hubs’, both within a country
and globally, means that operations can be concentrated and
placed in the most efficient location. The ability to consolidate
back office staff and operations in a low cost location
produces significant business savings.
n Before costs can be managed, they need to be visible. Deep, rich
and accurate management information is provided by T24 and
the TEMENOS Data Warehouse. This identifies costs incurred
in each revenue centre, providing high levels of visibility and
ensuring that resources can be allocated more effectively.
6 TEMENOS T24
T24 - Adapts to your profile,
appropriate to your sector
A flexible system to meet modern IT requirements
To best suit a bank’s needs and existing IT infrastructure, T24
can be implemented in any one of three ways:
• A
 s a complete core banking system, extending from front
office to general ledger
• A
 s a component-based system, adding functionality
component by component to the bank’s existing infrastructure
• A
 s a financial institution framework, incorporating T24
modules into an in-house system development project, to
reduce risk and to add proven core application capability
T24’s flexible and extensible architecture allows it to be deployed
within the smallest start-up operation right through to the largest
retail banking core processing environment handling the business
processes for millions of account holders.
Providing a model for each banking industry sector
T24 Model Bank embodies an approach that is unique to
Temenos. It was developed as a pragmatic response to the
complexity and risk of core banking implementations and as a
repository for the best practice that Temenos has learnt over the
course of more than 600 implementations around the world.
Unlike our customers, who will typically be involved in only one
or two large-scale core banking system implementations, we
complete anywhere from 30 to 50 implementations successfully
every year. T24 Model Bank is constantly being refined as we
encounter new best practice models in the various banking
sectors we serve, as we work with banks of all sizes and profiles
in over 120 different countries.
T24 Model Bank is made available with pre-configured, best
practice-based processes to serve the needs of each banking
market. The range of Model Bank capabilities, all built around
the same software code, includes:
T24 for Retail
T24 is used to support more than 250 retail operations
ranging from the largest international retail banking groups to
community banks and new start-ups. T24 for Retail offers broad
retail functionality, from the front through to the back office,
including CRM and product lifecycle management. Unparalleled
scalability and resilience is combined with total customer
centricity. T24 for Retail provides support for current accounts,
property finance, consumer finance and cash deposits.
T24 for Corporate
Integrated support on a single platform is provided to banks
offering services to corporate and professional clients. T24
enables them to introduce new business models quickly and
add value to their customer relationships. Support includes
coverage of corporate credit, correspondent banking and cash
management, payments, treasury services and trade finance.
T24 for Universal
Supporting banks which deliver a wide range of products and
services across retail and corporate banking, T24 for Universal
offers an extraordinary breadth and depth of functionality
across all channels, giving the universal bank the ability to offer
products and services which compete with more specialised
banks, together with the agility and flexibility required to
compete with large international banks which may be entering
the market. T24’s inherent scalability allows banks with many
overseas branches to enjoy the benefits of a centralised
production facility and product factory whilst maintaining
local front office functionality.
T24 for Private Wealth
Temenos has provided superior banking systems to private
banks since its inception. It supports banking for affluent and
high net worth individuals by providing front to back office
support for the widest range of financial products. These range
from the simplest fund and equity based instruments and FX
through to structured products, exotic options and hedge funds.
T24 for Private Wealth contains extensive discretionary and
advisory asset management support, including full performance
measurement, plus the ability to maintain and use multi-
dimensional investment models. This Model Bank can provide full
front to back processing or simply a component of this where,
for example, an alternative asset management suite is in use.
T24 for Islamic Banking
The Islamic Banking industry has developed hugely over the last
20 years, particularly in the Middle East and South East Asia.
Temenos has responded by creating a best-of-breed Islamic
banking system. As a system which is both Shariah-compliant
and commercially flexible, T24 for Islamic Banking supports
organisations which operate solely on Islamic principles as well
as allowing conventional banks to employ Islamic financial
techniques in their banking and provide a profit-sharing
framework as an alternative to an interest rate mechanism. So,
clients using T24 for Islamic Banking benefit from adopting one
core system to address all aspects of conventional and Islamic
banking, and it is well-suited to most retail and corporate
banking operations.
T24 for Islamic Banking includes support for:
• Murabaha • Bei Salam
• Musharaka • Istisnaa
• Bei Bithaman Ajil • Wakala
• Ijara
 TEMENOS T24 7

T24 for Microfinance and Community Banking

This Model Bank has been developed for microfinance
institutions requiring a mature, flexible and affordable core
banking system that is easy to install. It supports the specific
operational and processing requirements of organisations
engaged in retail, community and microfinance banking in
emerging markets: micro lending institutions, smaller retail
banks, large commercial microfinance institutions (MFIs) and
global networks of financial intermediaries and Credit Unions.
To date, Temenos has implemented T24 for Microfinance and
Community Banking for more than 60 clients, many with
multiple sites, in over 50 countries.

A global and a regional solution

T24 is deployed in over 120 countries. In each country, in
each banking industry sector, in each bank, the underlying
core system is identical. This means long term security and
protection of investment for Temenos’ clients.
We recognise, of course, that each bank is unique. T24
supports this uniqueness through a layered approach: above
the core software sit layers of ‘model configuration’ that
embody best practice derived from each banking sector. Above
this configuration comes a layer containing regional variations,
such as regional regulations, taxation, and product interfaces.
This software is maintained by Temenos’ regional teams. The
final layer is a client-specific layer, which gives banks access to
T24’s vast customisation capabilities to tailor the system to
their specific requirements.
Despite this high level of flexibility, T24 remains fully
upgradeable to each new core system release, allowing
customers to take full advantage of new features.

CASE STUDY A leading Spanish banking group

implemented a broad range of T24 modules to
support the retail, commercial, treasury and private
banking activities of its Miami Branch from a
server in Spain, using T24’s US platform. The bank
needed a banking system that would enable it to
control the distribution and flow of data within the
bank. With T24, it was able to centralise all of its
data, eliminating manual intervention and actively
assisting compliance. This has led to a decrease in
operational costs and increased efficiency.
8 TEMENOS T24
What T24 means for the bank
Turning market pressures into
business opportunities
Market pressures drive both business and systems strategies, as
banks strive to:
• O
 ffer new and exciting products to their clients, so generating
a fast response to market needs
• C
 ompete effectively with bigger and better capitalised
competitors by running more efficient, more agile operations,
which result in a strategic cost advantage
• C
 ompete profitably against new entrants to the banking industry,
from internet and non-financial organisations for example,
whose presence has contributed to the commoditisation of
banking services and loss of customer loyalty
• E xpand rapidly into new markets and geographies, to take
advantage of market opportunities ahead of increasingly
aggressive competition
• U
 nderstand and manage the customer relationship more
effectively and profitably
• M
 anage cost at a strategic level to enable investment in new
opportunities and growth initiatives
• C
 omply with ever increasing regulation at low cost without
hindering innovation, growth and customer service
• E stablish coherent IT platforms that support business growth
profitably and which are viable as a basis for long term operation
• Respond flexibly and efficiently to merger and acquisition activities
CASE STUDY One of the leading names in private
banking selected T24 to support a number of its
international offices. The system was originally
implemented in six countries, but that number has now
been increased to eleven, with a Centre of Excellence
established in Asia. So accustomed is the bank to the
process required that it is now able to open a new
country operation using T24 in just twelve weeks. The
bank has made extensive use of Temenos’ Application
Management Services (TAM) in its projects.
Executing successful strategies
using T24
T24 enables the bank to organise the business
around its most valuable assets - its customers.
T24 - improving customer service and retention
Customer loyalty is increased if customers enjoy a positive experience
in their dealings with the bank. In these dealings, bank staff must
have immediate access to all of the information they need about the
customer and also be able to take any follow-up actions seamlessly.
T24, with its integral front office ARC (Acquire, Retain, Cross-
sell), gives both customer and bank staff the ability to see a
single version of customer records, across all banking channels,
on a single core application. The system delivers key customer
information in real-time, via user-friendly screens with powerful
and intuitive drill-down capabilities.
Additionally, T24/ARC, offers truly seamless front to back office
operational integration and execution - so products sold in the
front office are seamlessly serviced in the back office, resulting
in improved efficiency and enhanced customer service.
T24 - bringing innovative products and services to market
quickly and efficiently
T24’s huge flexibility, the result of a parameter-driven design,
gives banks enormous scope in configuring new and complex
banking products, combined with the ability to launch these
within days or weeks rather than months. This means sales and
account managers are able to offer their customers the latest
products before competitors do.
T24 - identifying customer value and implementing
personalised customer propositions
Successful customer acquisition and cross-selling relies on the
intelligent creation of sales opportunities and the capture and analysis
of information at all stages in the sales cycle. This includes both
transactional details and non-financial information, such as the history
of past contacts or the customer’s reaction to a sales campaign. With
this to hand, it is much easier for bank staff to have a transparent view
of each customer, resulting in a much more personalised basis for
sales decisions and marketing campaigns – and effective personalised
sales leads to increased revenue per customer.
T24 - providing efficient multi-channel delivery
T24 is inherently and deeply a multi-channel system. All T24
services and products can be made available to banking staff or
customers through their preferred interactive banking channel, in
real-time, 24 hours a day, 365 days a year. Combined with T24’s
product builder capability, brand new services and products can
be made available to customers immediately across all channels.
As the market evolves, channels are added to ensure T24
continues to support the new business.
 TEMENOS T24 9

Delivering benefits to all areas within the bank

T24 for the T24 for Finance, Risk

Business users
Breaking down the barriers between IT and the business
As a result of its flexibility, consistency and simplicity of
operation, T24 breaks down the barriers which have traditionally
existed between users and the IT department: users can achieve
far more than they ever could with their legacy systems. T24 is
transparent and open allowing users to understand its features,
capabilities and its mode of operating. And T24’s technical
tooling, including programmable extensions, allows the IT
department to respond to changing user demands quickly and
efficiently without compromising the integrity or upgradeability
of the software.
Consistency throughout
All T24 components:
• Share a common design philosophy
• Re-use common functions
• Have a common user interface
In terms of user benefits, this means increased efficiency,
reduction of errors and lower training costs.
and Treasury users
A number of T24’s features are particularly valued by the
Finance, Risk and Treasury teams:
Consolidated, real-time information
All information in T24 is real-time, consolidated, global and 24x7.
The modern bank, particularly the global bank, never closes -
neither does T24.
An integrated view of risk
Both market and credit risk is consolidated and controlled in real-
time, 24x7. Extensive and flexible limits are controlled globally
and continuously, with exceptions handled smoothly by T24’s
exception based workflow. Risk is monitored constantly at all
levels, from account and deal input right through the entire bank.
The flexibility to respond to regulatory change
quickly and economically
T24’s inherent flexibility allows it to respond to regulations and
compliance demands quickly, effectively and cheaply.

Flexible accounting to international standards

Clear sight of the full risk picture
T24 offers simultaneous, multiple GAAP, cross border where
T24’s single view allows bank staff to make decisions based on
required, and supports IFRS, US GAAP and other important
the most complete real-time information possible. These decisions
financial standards.
may require a consideration of risk across the entire customer
portfolio, including consumer accounts and commercial business,
each of which is managed by different departments within the Incorporating the latest in Business Intelligence (BI)
bank. Alternatively, they could be investment decisions techniques
necessitating a complete view of the bank’s profitability. T24 offers integrated BI including complete data warehouse,
budgeting, segmental performance and integrated construction
Driving sales and customer acquisition of business intelligence ‘cubes’.
Successful customer acquisition and cross-selling relies on
the creation of sales opportunities and the ongoing capture Full support for modern credit risk including Basel II
and analysis of information at all stages in the cycle. T24/ARC
T24 supports Basel II standardised and foundation approaches
provides support for this cycle by orchestrating the processes
as well as the calculation of economic capital.
that drive sales and customer acquisition. Unlike account-based
systems, T24/ARC is able to capture information on potential
customers too. A complete audit trail
Having started a process that could lead to a sale, it is important A fully integrated audit trail from transaction to information
to record the full details of customer and bank interactions. All is retained indefinitely within T24.
too often, this takes place in disparate applications that may not
be visible to each delivery channel. Thanks to the fully integrated
nature of ARC and T24 these non-financial transactions are easily
and reliably recorded on T24’s single database. In doing so, this
information is available to all users including the customer where
appropriate, through any channel.
10 TEMENOS T24
What T24 means for the bank
Delivering benefits to all areas within the bank
T24 for the Operations team
Delivering increased efficiency
Banks demand efficient processes which help them to drive
down costs and support expansion, whilst enabling them to
continue to deliver exceptional customer service with acceptable
levels of risk. Temenos’ experience in delivering over 600
banking systems to clients around the world, combined with
a commitment to incorporate process modelling within T24,
has resulted in a process-rich system which delivers significant
business benefits particularly in risk management, compliance,
and front office support.
Integrated Straight Through Processing (STP)
T24 is a highly automated system, with STP enabled on a
system-wide scale across multiple departments and locations.
User intervention in routine tasks is required only when an
exception, set by a ‘super user’ or as a process condition, is
triggered. This leads to greater efficiency, fewer errors and
reduced operational risk.
Cross company cross border operation
T24’s unique design allows it to seamlessly support shared
services across multiple installations and multiple time zones.
When T24 is implemented as a single hub, all operational
activities, across every installation anywhere in the world, can be
treated as combined pools of work and can be distributed in the
most efficient way. Shared Service Centres (SSCs) can be set up
by time zone in low cost areas, and their work can be driven by
globalised portals. Work can be shared seamlessly across SSCs.
Benefiting from market good practice
T24 is delivered with pre-configured processes appropriate to
each of the principal banking sectors. Where an operation or
process is routine, then T24 users can be confident they are
benefiting from the best practice in their banking sector.
T24 for the IT specialists
A modern banking platform
T24’s broad business functionality and flexibility is supported
by an advanced, flexible, scalable and Service Orientated
Architecture, which is aligned with modern technology standards
for server platforms and connectivity:
n An open system
T24’s openness means banks benefit from a greater choice of
platforms and other systems. They benefit too from increased
bargaining power – a factor which keeps costs down.
n Standards based
A
 lignment with modern standards increases T24’s longevity
and ensures compatibility now and in the future. This modern
base makes it easier for banks to recruit IT staff too.
n Flexibility
The fact that T24 is a highly flexible system enables the
IT department to respond to user demands quickly and
efficiently through parameterisation and, where appropriate,
through local development in Java or Microsoft C#.
n Upgradeability
Regular, easy to deploy upgrades to the core system ensure
that T24 remains modern and provides new features. The nature
of the upgrade process makes this an IT function that requires
minimum effort from users. Features exist to fully automate the
regression parallel run reducing the risk and cost of upgrading.
T24’s annual upgrade enables customers to benefit from the
20% of revenues invested by Temenos in R&D each year.
Enables the consolidation of multiple systems
The breadth and depth of T24’s functionality, extending across
multiple banking sectors, enables the bank to replace many
of its existing systems and so reduce the number of legacy
applications that need to be supported by IT.
Support for expansion and consolidation
T24 is an agile system which delivers all of the capability
required to support geographical or business expansion, while
post merger or acquisition, T24 provides an ideal platform on
which to consolidate inherited systems.
 TEMENOS T24 11

T24 for the Implementation team

Obsolescence designed out
T24 has been designed to provide technology independence in
each of the main architecture tiers (front end, middle tier and
database). This means Temenos can take advantage of advances in
technology in any of those areas without needing to re-engineer
the entire system.
From a software perspective, the same standard code is
delivered to all T24 clients, and as a result of the system’s
unique architecture, upgrading to each annual new release is
a straightforward process. Even if additional functionality has
been built around T24, this will continue to operate seamlessly
without requiring modification, when the next release of the
standard system is taken.
Reduced implementation risk
T24 Model Bank distils Temenos’ vast implementation
experience worldwide into a proven, safe and well-documented
implementation approach. This, combined with a rich and
comprehensive implementation framework – the Temenos
Implementation Methodology (TIM), makes for a cost effective
and low risk implementation and ensures a rapid, safe project
and fast time to value.
Fast time to value
T24 Model Bank offers a pre-configured version of T24, along
banking sector or regional lines. Enabling implementation times
as low as three months and typically between six and twelve
months, Model Bank is the ideal solution for banks that need to
get up and running quickly and safely with a new core banking
system, be this a ‘greenfield’ project or a system replacement.

These are the benefits T24 will deliver once it is up and
running. The question that every bank wants to know the
answer to, however, is ‘how do we get to that stage?’
With T24 Model Bank, the answer is, faster and with much
less risk than in traditional package implementation. T24’s
unique design and delivery approach is greatly appreciated
by the implementation team.
Reduced need for customisation
Since T24 Model Bank incorporates best practice, packaged to meet
the need of each banking industry sector, the need to tailor the
product is reduced dramatically and can focus on building in features
which will act as competitive differentiators for the business.

CASE STUDY One of the largest and fastest

growing joint-stock banks in Vietnam, which saw
growth rates of 30% in 2004 and 178% in 2005,
upgraded to the latest release of T24 to ensure it
would be able to address future developments in
the local banking market. The bank was impressed
that the entire project took only eight weeks, and
was completed four weeks ahead of schedule.

CASE STUDY One of the largest cooperative banks

in Latin America implemented T24 in a ‘big bang’ over
a single weekend. The system supports more than
600,000 transactions per day, running over two million
accounts, through 250 branches.
12 TEMENOS T24

T24 – A flexible and

future-proofed infrastructure

Providing the most innovative solution in the market today,
T24 is the only system that can encompass both front and
back office, supporting business operations in every banking
sector and offering functional depth and breadth to support
all operations activities in the banking business.
Functionally rich, totally integrated and proven in over
600 implementations, T24 provides a full front to back
solution from electronic delivery channels including internet
banking, mobile devices, right through to settlement,
general ledger, enterprise risk management and other back
office support functions; all in a resilient, efficient and cost
effective environment.
T24 - A Technology Overview
T24 has been designed to meet the needs of modern
international banking, combining industry-leading tools, open
technology and the latest standards for connectivity with broad
business functionality and inherent flexibility.
The key foundations of T24 flexibility are its platform independence,
Service Oriented Architecture (SOA), stateless browser client and
XML-based message connectivity. Each of the industry standard
features of the T24 architecture enables the system to be implemented
within a fully scalable n-tier deployment.
This environment ensures smooth scaling to support Temenos’
customers’ growing needs whilst ensuring that the failure of any
one of more hardware components will not stop the seamless
operation of the T24 system as a whole.

T24 Architecture Overview

T24’s broad business functionality and flexibility is supported by
an advanced, flexible and scalable, Service Oriented Architecture,
which is aligned with modern technology standards for server
platforms and connectivity.

Interfacing Options
Service Oriented Architecture
User Interface
Enterprise Application Integration
Microsoft® Internet Explorer 6+
Mozilla® Firefox 1.5.4+

Apache Tomcat®
Oracle® AS
IBM WebSphere® AS
Presentation WebLogic®

TCP/IP (SSL)
Connectivity IBM WebSphere® MQ
Oracle® AQ
Sun One® MQ

Application Linux®,
HP-UX®,
Sun Solaris®
IBM AIX®
Windows Server®
Database
Oracle®
IBM DB2®
Microsoft SQL Server®
jBASE®

“Temenos scored well for both product lines
[T24 and TCB] in both advanced technology
and banking functionality.”
Celent, Great Expectations: Can SOA Deliver?
Part I: Core-Driven SOA (Non-US)
Support for Open Standards
T24 is platform independent and can be implemented on all
major types of Unix, including IBM AIX®, HP-UX®, Sun Solaris®
and Linux®, as well as Windows Server 2003® and IBM zSeries®.
T24 is database independent and can be implemented on Oracle®,
Microsoft SQL Server®, IBM DB2®, and jBASE®, Temenos’
own database.
This commitment to open standards, and compatibility with
leading industry standard hardware, databases and operating
systems, keeps the bank’s options open as to the technical
environment and architecture in which T24 operates - at
implementation time and also, scaling for the future. Specifically,
this strategy allows the bank to:
• C
 hoose a technology and system size appropriate to its profile
at that point in time
• Implement T24 on a platform that best matches its strategic
technical preference and internal skill set
• A
 chieve an exceptionally low cost of ownership and take
advantage of technology changes and market competition
Service Oriented Architecture (SOA)
T24 incorporates modern technology including SOA, fully
enabled for standard simple object access protocol (SOAP) web
services and Business Process Execution Language (BPEL) process
execution, and compliant with industry-leading enterprise service
buses (ESBs).
Temenos has long believed in the benefits of SOA and we have
built strong SOA compatibility into our products since 2003. We
are not only contributing to these new standards, but we will
ensure that our products support them as they evolve.
CASE STUDY One of the leading banks in the
Lebanon decided to implement T24 Model bank,
including SOA capabilities, along with Oracle®
Fusion as the BPEL engine and Enterprise Service
Bus, plus Oracle® CRM, Data Warehouse and
BI. This allows the consolidation of all of the
bank’s activities, including purchasing and asset
management, on to a single platform.
TEMENOS T24 13
Incorporating great scalability and resilience
The architecture of T24 means it can be implemented within a
simple client and single server architecture, or can scale up to full
n-tier architecture, employing multiple servers in each tier.
This flexibility in solution architecture allows Temenos to
work with clients to determine the most appropriate technical
systems configuration for resilience, redundancy, performance
and budgetary requirements - the decision, however, is
ultimately made by the bank, based on its specific needs.
T24 scales dynamically and servers can be added during live
operations without affecting the service provision. This ability to
‘adapt’ in a live environment has very powerful implications from
a resilience perspective: should a T24 server fail, the other servers
will recover and absorb its load online, until such time as the issue
has been addressed and the original server can be reintroduced.
Resilience of this high standard is absolutely crucial in supporting
today’s demands for global or 24x7 processing and it is a
cornerstone of T24’s ability to support a truly ‘round the clock’
environment.
Integration and full interconnectivity with T24
T24 is channel neutral and offers a common architecture for
all channels to interact and invoke functionality within the
application. The T24 presentation layer is abstracted from the
application. All front-end channels, including the browser client,
use a common access mechanism to connect to the application
layer by connectivity methods which are based on consistent
industry standards.
The basis for this connectivity is the use of XML messaging
through Temenos’ open connectivity framework and the Open
Financial Service (OFS) module. OFS is a message based, real-
time, on-line interface that exposes all T24 functionality and,
provided the appropriate security criteria are in place, exposes
also the entire T24 database to external, message based systems.
This ability to integrate with the bank’s requirements for
interconnectivity extends to industry-leading SOA environments,
with every single T24 transaction, enquiry or workflow process
able to be exposed as a Web Service. This capability hinges on
the application’s inherent business service definition model
which renders every transaction deployable by T24 Web Services
tooling. Adherence to key Web Services standards and SOA
principles to provide this deployment mechanism produces high
quality, consistent Web Services definitions, which in turn provide
application interoperability with industry standard ESBs and
associated applications, such as BPEL engines amongst others.
14 TEMENOS T24
T24 – A flexible and future-proofed infrastructure
T24 – Functional Highlights
Flexibility and agility
T24 is driven by many thousands of parameters. This provides
great flexibility in the structure and number of banking products
that can be supported. This parameter-based configuration
translates into business agility for the banks - the ability to
develop and launch new products quickly without having to
write new code.
The flexibility of T24 extends far beyond that normally
associated with packaged software and includes:
n A modifiable database
The user can extend any aspect of the T24 database adding
new fields or tables easily and quickly. Once added, these
extensions are treated seamlessly alongside other data, and
can be exploited by T24.
n A parameter-based user interface
The user interface can be modified extensively, including the
interface that is provided to the bank’s customers via internet
banking. This means each screen and report can be customised
to reflect the particular needs of bank users or customers. Plus,
the resulting system will more fully reflect the bank’s business,
simplifying work, reducing training and reducing errors.
n A parameter-based web service design
T
 he same flexibility is extended to the SOA web services
which, uniquely, can be created by users within the bank to
reflect the services they want to offer to the rest of the bank
or to the bank’s customers.
Business process transformation
Temenos incorporates best practice process models within its
T24 Model Bank software. As part of the system implementation
project, the management consulting practice within Temenos
Professional Services will examine the bank’s existing business
processes and will redefine them to achieve overall business
process flow improvements. This redefinition includes:
• Segregation of front and back office functions
• Reduction of cycle times and hand-offs
• Introduction of Service Level Agreements (SLAs)
• Setting of Key Performance Indicators (KPIs)
• Simplification of the workflow
• O
 ptimised utilisation of resources for business process control
and execution.
A platform with global capability
Temenos has addressed the difficulties of banks operating across
different regions, time zones and markets, enabling T24 to support
24x7 global operations in real-time, with multi-entity functionality
supporting separate accounting standards for each location:
• D
 ifferent branches can be set up along regional or geographical
lines, with close of day at different times
• T
 he central system can remain ‘on’ and run a close of business
whilst the rest of the application is still running
• F rom a commercial and an accounting perspective,
management information and reporting can be organised
along regional lines and for different legal entities
• S traight Through Processing (STP) operates on a global scale,
across multiple departments, offices and countries
• H
 ubbing enables the bank to operate across multiple countries
with just one installation of T24: front office and back office
can be sited in different locations, leading to cost efficiencies
• Multi-lingual capability is fully incorporated
Compliance with industry standards
T24 supports all widely used industry standards including
SWIFT®, FIX® and ISO® where applicable. Temenos is a founding
member of the Banking Industry Architecture Network (BIAN),
an industry initiative to create standards for SOA in banking.
Integrated finance and ledgers
T24 has a fully integrated, multi-GAAP, multi-time zone
reporting structure, using a rule-driven accounting structure.
All products are accounted for in this way, providing efficient,
automated financial reporting which accommodates rapidly
changing products. No reconciliation is required between
products and ledgers.
 TEMENOS T24 15

Layered architecture for local platform

T24 gives banks the benefits of a software package, combined with a level of flexibility to reflect specific regional or banking sector-specific
needs. T24 is delivered as a core banking system, overlaid with the requisite local layer and appropriate Model Bank.

Local
Requirements

Regional
Platforms

Bank Standard
Platform

TEMENOS T24
Model Bank

Products
Services
Processes
Requirements
Interfaces

CASE STUDY An innovative, low cost Thai

bank implemented T24, using Microsoft .NET®
architecture for integration; Microsoft CRM®
and messaging. The fully integrated core banking
system was implemented within a .NET SOA web
services architecture within 3 months and the bank
went live with CRM and origination in 5 months.
16 TEMENOS T24

T24 – A flexible and future-proofed infrastructure

T24 – Business Coverage Private Wealth Management

n AssetManagement
Temenos has completed more than 600 successful implementations • Discretionary Support
in over 120 countries around the world, encompassing banks from • Multi Dimensional
every banking sector. This experience combined with high levels of Modelling
investment in the product of around 20% of revenues annually, makes • Dynamic Modelling
T24 the most functionally rich, core banking system available today. n Front Office
In an overview document of this nature it would be impossible • CRM Support
to describe in detail each area of business addressed by T24. The • Order Initiation
following summary offers a sense of T24’s extensive functional • Position Control
coverage but, given that this is not exhaustive and that the product is
being enriched all the time as a result of new implementations, please n Middle Office
contact your Temenos representative to discuss the full coverage of • Order Grouping
your specific requirements. • Order Routing
• Order Execution
• Recommendation Lists
• Automatic Rebalancing
Order Generation
• Position Accounting
• Performance Measurement
• Fees and Charges
• Trade Creation
• Structured Instrument
Manufacture

Retail Banking n Back Office

n CRM
• Campaign Management
• Prospect Registration
• Customer On Boarding
n Multi-Channel
• Direct Support for
Branch and Internet
n Transaction Servicing
• Cash
• Till Operations
• Vault Operations  • Secured Flexible
• Bureau de Change
• Cheque Processing
• Multi-Currency
• Payments
• Domestic
• International
• Standing Orders
• Direct Debits
• Sweeps
• Bill Payment
• Bank drafts
• Card Management
 heque book
 • C
management
• Settlement • Client Reporting Feed
• Communication Control • Reconciliation
• Query Registration n Asset Class Range
• Sales cross-selling engine • Equities • Structured Products
• Fixed Income • Deposits
• Open Architecture to support • Rights • Fiduciary Processing
other channels (eg Mobile) • Options • FX
• ETD • Guarantees
• Credit • OTC • Collateral and Margin
• Alternatives Calculations
 • Fixed Term Secured Lending
Credit Facilities
Corporate Banking
• Unsecured Lending
Facility Management n Payments
• Mortgages • Multi-Channel Initiation • Domestic
• Captive Finance • Queuing • Bulk payments (e.g. payroll)
• Past Due Debt • International
• Deposits
n Credit
• Current/DDA Accounts
• Term Loans • Secured and Unsecured Terms
• Deposit Accounts, Fixed
Deposits and CDs • Project Loans • Flexible Schedules
• Savings accounts • Revolving Finance • Syndicated Lending
• Other n Limit Management
• Product Builder with • Hierarchical Customer • Contingent Accounting Support
Component Re-Use and Product Limits for Unutilised Lines
• Simple and Complex Interest • Covers all Products • Fixed and Swing Limits
and Fee Calculation • Product Weighting • Collateral Handling and Valuation
• Customer Level Charging
• Passbooks n Cash Management
• Dormancy • Automatic Sweeps • Compensation Calculations
• Notional Cash Pooling and Processing
• Reversing and Non-
Reversing Pooling
 TEMENOS T24 17

Corporate Banking continued

n Trade Finance
• Import Letters • Collections
of Credit • Outward
• Issuance • Inward
• Amendments • Clean
• Drawings • Drawings
• Re-Financing • Discounting
• Export Letters • Guarantees
of Credit • Multiple types supported
• Advise including
• Confirm - Bid Bond
• Amendments - Performance Bond
• Drawings - Shipping Guarantee
- Generic Guarantee
• Discounting
• Invoice Factoring

Treasury Operations
n Forex n Cash Pooling
n Money Market n Nostro Reconciliations
n Securities n Confirmation Matching
n Forward Rate n Futures and Options
Agreements n Fixed Income
n Interest Rate Swaps n Equities
n Repos

Core Support
n Multi Currency
• All Products in any • Multiple Reporting Currencies
Currency
• Multi-Currency
General Ledger

n MultiEntity
• Multiple Departments • Multiple Legal Entities
• Multiple Trading or
Banking Books

n Non-Stop Processing
• 24x7 Support for each • “Follow the Sun” support for
Entity / Company Multi-Time Zone Operation

n Image and Document Management

• Image and signature • Document management
capture
18 TEMENOS T24
T24 – A flexible and future-proofed infrastructure
Additional products, fully
integrated with T24
TEMENOS ARC (ARC)
ARC (Acquire, Retain, Cross-sell) is integral to T24.
ARC provides a front office suite offering multi-
channel banking from a single platform. ARC features
operational and analytical CRM, workflow processing
and multi-channel delivery. This functionality enables
the bank to improve customer knowledge and,
hence, customer retention. ARC also helps the bank
to improve customer acquisition and cross-sales
activities, so making marketing activities more
cost effective.
ARC has been packaged for the retail, wholesale and private
banking markets and is delivered as part of the Model Banks
for those banking sectors.
Leveraging T24’s real-time single view of the customer, ARC provides:
• improved business efficiency through front to back office
transaction handling and servicing capabilities
• increased business performance from CRM tools which
improve customer acquisition, retention and cross-sale rates.
ARC’s functional coverage includes:
Functional coverage Description
Customer • A single view of the customer, that can be
Relationship efficiently managed, presented and updated
Management across multiple channels.
(CRM) • The ability to treat the customer as a
relationship as opposed to an account
number.
• Both analytical and operational CRM are
supported.
Sales and Appropriate data consolidated into value
Performance added reports that can be used to drive and
Management reward the appropriate staff activity.
Campaign End-to-end management of sales campaign
Management and processes, both from customer initiated
workflow processing contact, or outbound marketing activity.
Delivery Channel The cost effective provision of products and
Management services across multiple channels in a way
that meets the needs of the business.
TEMENOS Data Warehouse
Banks accumulate valuable data relating to customers,
products, channel usage and their internal organisation within
their operating systems. They often find it difficult, however,
to deliver this data to their business users in a way that is
readily comprehensible. The difficulty is compounded when
several systems are deployed, resulting in problems of data
inconsistency or omission. Improving data management is
therefore an important IT priority. Once this is achieved, business
intelligence tools using On-Line Analytical Processing (OLAP)
can be used to present multi-dimensional views of the data.
The results of this analysis help managers to understand the
underlying dynamics of their business, leading to better informed
strategic and tactical decision-making.
TEMENOS Data Warehouse enables banks to benefit from the
rich data residing in T24 and other systems, using online Extract
Transform and Load (ETL) parameters and stored procedures
to populate an extendable data model, deployed on a standard
relational data base. User-defined attributes (often added to
provide additional analytical filters) can be included in the extract.
Data cubes are created to permit the rapid retrieval of data to
support queries at the aggregate level, but with full drilldown
to the finest level of granularity. Banks may build their own
data cubes to facilitate analysis using commercially available
tools, such as those from Cognos® and Microsoft®. However,
Temenos also offers pre-built data cubes in order to accelerate
deployment and to provide some immediate business benefits.
TEMENOS T-Risk (T-Risk)
T-Risk can be used as a stand alone risk management solution,
but it is also fully integrated with T24. T-Risk handles the
calculation of regulatory and economic capital, enterprise-wide,
and supports both the Basel II regulations, and enables a bank to
fine-tune the amount of capital required by each of its business
areas to maximise economic and financial returns. T-Risk allows
banks to manage credit and market risks too.
Using T-Risk, senior managers are able to:
• E xamine and compare how different parts of the organisation
are performing
• P rice products more accurately to represent risk factors and
capital consumption
• Manage capital allocations to ensure long term profitability
T-Risk provides a predefined, Basel II-driven data taxonomy and
acts as the data ‘concentrator’ for all the data from disparate
source systems. T-Risk is also available integrated with Temenos’
various T24 model banks.
 TEMENOS T24 19

TEMENOS ProDB (T-ProDB)

Recent regulatory changes, caused by the introduction of
Basel II, IAS/IFRS, and in particular MiFID, have triggered a
huge requirement for data on a cross divisional basis, thus
presenting a significant challenge for data management
within the bank.
Temenos’ solution for data challenges is an Enterprise
Data Management system that optimises the quality of data
fully automatically. Based on a highly sophisticated rules
engine T-ProDB consolidates and validates data from various
sources and dispatches it to user-defined systems.
Its modern technology and inherent flexibility mean that data
can be imported in XML or CSV files, in any attribute formats;
while database tables and SOA features facilitate exporting
data. Changes are handled through parameterisation rather
than coding - most importantly, T-ProDB delivers web service
access out of the box.
The software reduces the resource requirements for
checking and error processing and removes the need for
multiple interfaces.
20 TEMENOS T24
Summary
TEMENOS T24 - the reasons why
In this brief overview, we have tried to highlight
some of the ways in which T24 can help your bank
to thrive in the face of industry challenges.
But don’t just take our word for it - banks are ‘voting
with their feet’. T24 is the system which more banks
are buying than any other: Temenos has appeared in
the top two positions in the IBS Sales League Table
each year for the past ten years.
These banks have discovered that T24 provides:
n A platform for business growth
T24’s functional breadth and depth mean it will continue to
provide support to banks as they move into new business areas;
while its ability to provide multi-channel banking allows new
business opportunities to be seized as the market evolves. T24
is a hugely scalable system, with no known limit to the volumes
it can handle. T24 is the ideal platform to support geographical
or business expansion and on which to consolidate systems in a
post-merger or acquisition environment.
n A platform from which to compete effectively…
…Through improved customer service
T24 helps to organise the bank’s business around the
customer, rather than in traditional divisional silos, so giving
a 360 degree view of customer relationships which facilitates
enhanced customer service and enables more effective
marketing and sales campaigns, and improving customer
retention and acquisition.
…and the ability to rapidly introduce new products and services
T24’s inherent flexibility allows the bank to react quickly
to demands for new products and services and launch
new products within days, rather than weeks or months,
achieving unparalleled levels of business agility to maintain
a competitive edge in the market.
n A truly global platform, combined with local support
T24 combines the true 24x7 support necessary for non-
stop global operations, with the ability to deliver to a local
footprint. Temenos’ consultants operate from 44 international
offices so they understand local needs - local clearing house,
payments and regulatory requirements, for example. And they
speak the local language: our 2,300 employees encompass
some 60 nationalities and speak over 60 different languages.
They have delivered products to more than 600 clients in 120
countries and, unlike some software companies, our clients
will continue to have access to consultants who are familiar
with their requirements after their implementation has been
completed: we don’t fly people in and then fly them out again
once the initial project is over.
n A seamless operation from sales to execution and delivery
T24 is the only truly seamless front to back office core
banking system, serving all banking sectors. This integrated
system approach enables banks to offer superior customer
service, increase the speed to market for new products and run
efficient banking operations.
n An efficient process-driven operation
T24 is a process-rich system which can deliver significant
business benefits particularly in risk management, compliance,
and front office support.
n A system for the future
Temenos has never compromised on the use of open standards
in its systems: T24 will work with any of the industry-leading
hardware, database and middleware solutions. We believe the
open architecture approach constitutes a blue print for the way
systems should be managed over the next decade and beyond,
by banks of all sizes wanting to secure lower cost of ownership,
flexibility and control over their destiny.
Temenos consistently invests around 20% of revenues to
Research and Development – significantly more than its
peers. This investment in new technology, functionality and
in meeting new regulatory requirements allows us to deliver
products like T24 that are consistently ‘state of the art’.
n A sound investment
Temenos believes in enabling clients, not ensnaring them.
T24 is a truly packaged product - the same standard code
is delivered to all clients and the upgrade to each of its
yearly new releases is straightforward to accomplish. This is
especially important for banks that have extensive individual
requirements to extend T24, as their software will continue to
operate seamlessly, without the need for modification, when
the next release of the standard system is taken.
Temenos’ approach makes for a much better
investment than that offered by some software
vendors who offer bespoke versions of their
applications, heavily customised during
implementation. These very quickly become
expensive constraints when viewed against
the rapid advances in technology and markets.
Temenos has rejected this approach, which fosters
a dependency on the vendor and can lead to banks
having to replace their core banking system every
few years – a strategy which Temenos does not
consider viable in terms of business risk or cost
of ownership for our customers.
 TEMENOS T24 21

CASE STUDY A leading investment bank selected

T24 to support its high volume securities operation.
The system was implemented on Linux® blade
servers. It was able to ‘right-size’ its technology
investment while retaining the ability to scale
quickly. Since implementation, T24 has supported
record growth and profits.
22 TEMENOS T24

Summary continued

We give you a choice We are constantly planning for the future requirements
of our clients. When you invest in T24 from Temenos,
We have always believed in giving our clients a choice: banks can
use the modular nature of T24 to add or remove front or back
the future of your system is assured by:
office functionality during implementation or at a later time, as • Our passion to serve our clients
required. And of course T24 components will operate within a
modern SOA architecture. • Our strong commitment to research
and development
Temenos - a total commitment • The sole focus of our efforts on banking
• Our corporate and financial stability
to banking
Temenos is the only software company to have committed to
We invite you to talk to us to see how your
banking as its sole domain and we live or die by the success of organisation can benefit from TEMENOS T24.
our banking systems. This success depends on our ability to offer
specialised domain expertise. We have over 2,000 expert staff
working with T24 for our clients - the largest team dedicated to
a single, integrated banking system.
T24 Model Bank derives from this single-minded focus, expertise
and experience. With this solution, our customers benefit from
a pre-configured product with industry best practice built-in,
enabling fast and predictable implementations with immediate,
measurable benefits.

An ongoing momentum
The software is only part of the solution, however. We also offer
a wide range of Professional Services which will help the bank to
obtain maximum value from our systems. From project initiation,
through the implementation itself, to live and beyond, our experts
will work with our clients to reduce project risk and ensure that
T24 is delivered on time, within budget and in line with their
original business objectives.
The achievement of a successful core banking system go-live, with
the resulting enhanced business operation delivered by the new
system, is a major milestone for any bank. The banking business
does not stand still, however, and nor should your system. So this
should not be the end of our involvement with you. Once the
system is live, we are proactive in maintaining the momentum,
through a whole range of support services, to ensure T24 continues
to sustain your business needs and delivers the return on investment
you expected when you selected it as your core system.
About Temenos
Founded in 1993 and listed on the Swiss Stock Exchange
(SWX: TEMN), Temenos Group AG is a global provider
of banking software systems in the Retail, Corporate &
Correspondent, Universal, Private Wealth Management,
Islamic and Microfinance & Community banking markets.
Headquartered in Geneva with 44 offices worldwide, Temenos
serves over 600 customers in more than 120 countries.
Temenos’ software products provide advanced technology and
rich functionality, incorporating best practice processes that
leverage Temenos’ experience in over 600 implementations
around the globe.
Temenos’ advanced and automated implementation
approach, provided by its strong Client Services
organisation, ensures efficient and low-risk core banking
platform migrations. Temenos annually invests around
20% of revenues in R&D, significantly more than its
peers, into a single fully packaged upgradable software
release, which ensures all Temenos customers benefit from
modern technology and support indefinitely.
For more information please visit www.temenos.com
Temenos Headquarters SA TEMENOS T24 (referred to as T24), TEMENOS CoreBanking (referred to as TCB), TEMENOS jBASE
(referred to as jBASE), are registered trademarks of the TEMENOS GROUP.
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