Website User

Guide

 STL Distribution
100 Biblica Way • Elizabethton, TN 37643
Phone 800.289.2772 • Fax 800.785.2432
Table of Contents
Getting Started.......................................................................... 1
Logging on .................................................................................. 1
Placing an order ......................................................................... 3
Bible Indexing & Imprinting ......................................................... 4
Drop-ship orders ........................................................................... 4
Order Confirmation ..................................................................... 5
Account Settings ........................................................................ 5
Online Payments ........................................................................ 6
Downloads Section ..................................................................... 6
Help Center ................................................................................ 7
S T L D I S T R I B U T I O N . C O M U S E R G U I D E

Getting Started
Welcome to your online account access. This user manual is designed to help you navigate the
web-site and understand its many user-friendly features so that your ordering experience with
STL Distribution is both easy and efficient. All active accounts are assigned a username and
password. If you do not know your user name and password or you would like to sign-up for
online access please phone STL’s Service Coordinator at 800-289-2772, ext. 269.

Logging on
The “login” key is in the upper right-hand corner of the homepage www.stl-distribution.com. (This
is where you click to get the username & password prompt.) Once logged in you will see these
tabs under your bookstore name in the right-hand corner. Click on the my account tab and you
will find a number of additional tabs including web history, complete history, email settings,
account settings, and statements.

The web history tab is for those accounts ordering via the website and gives a complete
overview of all web orders you place.

The complete history tab stores all orders and by clicking on a specific invoice # you will find
details for the order, shipping, and tracking.

The email setting tab allows you to enter your email address to receive e-blasts and beta
testing information. Click on this tab and sign up to receive e-blasts containing product
information for new releases, bestsellers, and sometimes package deals that you cannot get
anywhere else.

The account settings tab allows you to customize your preferences for: backorder options,
showing discounts, and a purchase history bar that displays on the product detail page when
you have ordered the title in the past.

The statements tab gives you the option to view your statements online.
Using the Search Feature

Search All
New search!
click here for the old search

In this section you will learn about the various search methods. By clicking on the
drop-down menu on the main page you will be given various search options including
ISBN, title, author and publisher.

Our “new” and enhanced search (standard) first does a strict search and if it does not find
any products it does a loose search. By clicking on the title after the search you can also
see if the product belongs to a series with a complete list of other titles in the series. You
may also browse by: author, category, format, vendor or even grade level.

You can customize the search feature to meet your specific needs if the automatic
search field does not work for you. Choose the “click here for old search” link. The old
search has two main methods “strict” and “loose” searches. The “strict” search only
looks to see if the keyword(s) used starts the title of the product. The “loose” search
checks to see if the keyword(s) are anywhere in the title, subtitle, and author.

For example, if you are searching for the new book by James Dobson that had “girls”
in the title, you could enter “Dobson girls” in the search area. Among the selections
offered to you is the title “Bringing Up Girls”.
Bringing Up Girls by Dobson, James [Author]

Retail: $25.99
Discount: regular
EAN: 9781414301273 | ISBN: 1414301278
Vendor: TYNDALE HOUSE BOOKS #37 | Date: Apr 06, 2010
Product Group: Books | Format: Hardback | Category: Family Concerns, Parenting

Not sure what the term “regular” means under discount? Our discount varies
according to your specific terms. If you have agreed to be on our “First Pass” plan,
your discount would be 42-43% on this title. If you are not on “First Pass”, your
discount would be 40% off of the recommended retail price. To learn more about
“First Pass”, you can look under “Programs” on the left hand side of the page, and
click on “First Pass.”

Once you have completed your product search please note the various Search Filters on
the left-hand side. If for some reason you are unable to find what you are looking for, click
on the link below after your search attempt and fill in the requested information.

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 There are two other search features which make the search function complete:

Bible Search- Click on the Bible Search under Products on the home page where
you are given a series of drop-down menus to help identify exactly which Bible you are
looking for such as translation, binding, color, etc. From this page you can also view
the most searched Bibles by clicking on the link “view the most popular Bible
searches”.

Song Finder- If you have customers asking you about a song they heard on the radio
but they cannot remember who the artist is, try the Song Finder feature. You are
given the option to search either by song title or artist and once the product is found
you are given all of the CD’s where the song appears with track listing and even sound
bites for some tracks.

Placing an order
Placing an order on the www.stl-distirbution.com is a 3-step process.

1. After you have found your product, simply add to cart, , you can now
choose to continue shopping or

2. proceed to checkout, and when ready

3. simply submit order, .

Alternatively you may choose to do a Quick Order if you already know the ISBN. Simply
click on “Quick Order” link under Products on the home page, enter the ISBN, add to cart
and proceed to checkout.

My Lists

If you find yourself ordering the same titles on multiple orders then try the “My Lists”
feature. This feature allows you to store products in a location outside of your
shopping cart. With each list, you can easily add/remove products and then add those
products from your lists to your cart. To access your lists, just click on the My Lists tab
at the top of each page.

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 From “My Lists” you can add any or all titles contained in that particular list to your
order. You can also create multiple lists, for example: Bible List, Music List, Gift List,
Children’s List, etc.

You can add titles to your lists at anytime. If you are on a product detail page,
determine which list you want to add the product to and click on the “add to list”
button. You can create new lists from product pages as well by clicking on the “create
new list” link.

Lists can be useful if you find yourself ordering the same products, have multiple
users on the web-site responsible for different product groups or if you just want to
save a product or group of products to come back to and order later without adding it
to your cart.

Bible Indexing & Imprinting

STL Distribution is the only company that offers Bible indexing on demand for Bibles you
order through the website. Once you have added the Bible to the shopping cart, click on
the Add Bible imprinting & indexing link and follow the instructions on that page.

Note

By placing your order for Bible indexing online rather than mailing the Bible in you
save $3.95.

Drop-ship orders
STL Distribution will drop-ship orders to your customer in a 3-step process. After adding
the items to be drop-shipped to your shopping cart simply:

1. Choose ‘drop-ship’ order,

2. Fill in the address & shipping method

3. Submit your order

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 You are invoiced directly for the order and you can collect the fees directly from your
customer. The order is shipped in a generic box with your store’s name and address on
the packing list. No pricing or discount information is listed on the packing slip.

Order Confirmation
Once your order has been submitted it only takes about 30-90 seconds for an order
confirmation to appear in your ‘web history’ under the ‘My Account’ tab.

Order History » Order Details

[ print | reorder ]

Order #: 504284
By clicking on the order # in your web
Order Date: Feb 02, 2010 08:41 pm history you will see the order details.
PO #: 100202_TU
Web Order #: 504284
(see illustration to the left) Once the order
has shipped a PDF of the invoice will
Shipping Method: UPS Ground or equivalent
(1-3 days).
appear under the ‘complete history’
tab and by clicking on the Invoice # you
will get tracking information.

Account Settings
There are three different options in the account settings tab under My Account
including:

1. Setting your backorder preferences.

2. Selecting hide discount allows you to hide the discount so that when
customers are looking at the screen they do not see the discount information.

3. By selecting the purchase history bar a notification is displayed at the top of

any product detail page if you have ordered the product in the past. This
feature also allows you to view the order that the item was on.

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 Online Payments
Login to your account and choose the “my account” tab

Step 1: Select the Online Payments tab

From this page you can view all open invoices and select the ones you want to pay
by selecting the checked boxes next to the appropriate invoices, or by choosing
one of the various selection criteria from the drop down menu.

You will also see if you qualify for any freight or early payment discounts. If any of
your invoices are overdue, your discounts will still be visible, but will be struck
through since discounts are only available if your account is current.

Step 2: Enter payment details

An Invoice Summary is available at the top of the page with your subtotal.

Enter your billing and payment information in the fields required.

You have the option of paying by credit card or by bank account. After choosing
your method of payment you can opt to securely save billing & payment
information. In order to set a scheduled payment, you must check this field.

Step 3: Review & Submit Payment

A summary of your payment will appear for your records. A confirmation email will
also be sent to you after submitting payment.
If you do not have a website account to login please contact Annette
by email at annette.o’neal@stl-distribution.com.
She will setup your account with a login and password.

Downloads Section
Once logged into your account on the website there are various download options
available to you under Sales & Services on the home page of the STL Distribution web-
site.

In the Downloads section of the website we offer several files to assist you in ordering:

1. Our active inventory file in excel which includes title, pricing, discount and on
hand inventory information for all of our active SKUs. There are also excel files
for titles we no longer carry as well as out of print titles.

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 2. Light Post is a bi-monthly magazine which highlights new products, bestsellers,
and specials. A pdf version is available for download and you should receive a
hard copy in shipments.

3. We also have our complete Homeschool list available in excel that is updated
monthly

Help Center
There are many other helpful features under the Sales & Services section of the web-
site including an online return authorization, fix it fast form and importing orders.
There are also answers to the most commonly asked questions including freight and
return policies.

1. Return Authorization

If you wish to return product to STL, you may submit an online return authorization
rather than phoning/faxing the request to the customer service department. Login to
your account and you will see under Sales & Services an option to select Return
Authorization. Just fill in the online form and click submit.

2. Fix it Fast

The fix it fast form is also available to account holders who are logged in. Rather than
phoning customer service to report a damaged or short-shipment just go to Fix it Fast
under Sales & Services and fill in the online form and submit.

3. Importing orders

The importing orders feature allows you to add products to your shopping cart once
you are logged in from an excel spreadsheet. The spreadsheet only needs to contain
the ISBN/UPC/ISBN13 and the quantity. You will need to list the ISBN in the first
column and quantity in the second column to ensure order is transmitted.

If you have any suggestions or a “wish-list” of features you would like to see on www.stl-distribution.com
please feel free to let us know. Email Mark Phillips at mark.phillips@stl-distirbution.com