Professional Documents
Culture Documents
C
heck your email. Find a restaurant. Compare a price. Schedule a meeting. Research a competitor. Watch a movie, listen to
music, read a book, follow a stock, post to a blog, find a recipe, etc., etc., etc. For just about everything you do in life or work,
there’s an app or a website you can hold in the palm of your hand.
Keynote Benchmark
2
Mobile, particularly as manifest in smartphones, But the rise of smartphones and apps — now no
is quickly moving to the center of the online longer the exclusive domain of Apple — also
ecosystem. According to Nielsen, the majority of introduced the age of mobile Web browsing.
U.S. mobile subscribers will be carrying a With every smartphone platform now supporting
smartphone as soon as the end of 2011i. Gartner a bona fide Web browser, and touch screens
projects smartphone sales to more than triple by maximizing viewable area, virtually the entire
2012, to 563.8 million from 172.4 million in 2009. Internet is now the purview of handheld devices.
And once users get a taste of always-anywhere But unlike the desktop, mobile users have two
connectivity, they're quickly hooked and would major avenues to access online content: apps and
sooner run back home for a forgotten phone than the Web browser.
a forgotten wallet.
THE MARKETER'S DILEMMA: APP, WEBSITE,
THE DAWN OF THE APP AGE BOTH?
Users have been able to access the Internet and A mobile strategy is no longer optional or an item
certain types of applications from their feature for the long-range plan. It is a vital, critical
phones for many years. But the iPhone and the channel right now, and increasingly more so
Apple App Store unleashed an explosion of every day; marketers ignore it at their peril. If
mobile computing power and connectivity, any doubts remain, consider eBay, which expects
opening the door to unimagined functionality in 2010 to do $1.5 billion in global sales through
and convenience. "There's an app for that" phones and tablets — double its 2009 mobile
became the mantra of the connected cadre. total — and Amazon, which is looking to do more eBay expects to rack up $1.5 billion in mobile
sales in 2010 through its series of apps and
mobile websites. The eBay Fashion app lets
users accumulate items in their "closet," and
then even model them on themselves using
their own photo.
than $1 billion in 2010. By 2015 — four short
years away — the mobile commerce market is
expected to exceed $119 billion.ii
It's not so simple as the nascent days of
the wireline Web, though, when the choice was
only to do a website and how fancy to make it. In
the early iPhone days, apps were the marketer's
golden ring, shiny and prestigious, a badge of
forward-thinking techno-savviness, whether or
not they moved the bottom line. Today, however,
apps aren't quite the status symbol they used to
be; but they've also grown beyond their novelty to
become useful tools for users and valuable brand
and sales channels for marketers. At the same
time, the mobile Web has become at least as
important, or more so, in the mobile ecosystem.
Which is the app, and which the mobile website? The New York Times app (left) gives users an So the question of the moment is
extra headline or so, and navigation/function options at the bottom, but the mobile Website app, website, or both? Apps have a clear edge
(right) offers more types of information such as stock quotes and weather. in caché and potential "coolness" factor, but
require multiple builds and maintenance for each
Keynote Benchmark
3
platform. Websites are enticing, with their a preference for browsers when accessing media In Europe, preferences are clear, at least
potential to build once for all platforms, but and entertainment and consumer products/ according to a study by Orange. Orange Mobile
with an overabundance of devices and software, shopping, though again, satisfaction in these Exposure 2010 reports that 70 percent of mobile
that promise is still problematic. A hybrid categories was neck-and-neck for both websites media users in the UK prefer the browser to
approach combining app(s) and website(s) and apps. Categories where users in the study apps; in France, 68 percent prefer the browser. In
is the gold standard, but expensive and showed a clear preference for apps were games, Spain, it's an even split, 42-42 percent, whereas
labor-intensive. social media, maps and music.iii in Poland, 45 percent prefer apps vs. 39 percent
How do you arrive at a viable mobile Inclusive of both apps and websites, for browsers. An important datapoint is that in
strategy? Benchmark has rounded up some these are the top mobile activities as a percentage the UK, Spain, and Poland, users spend more
useful data to help you decide. of users surveyed: time on the Internet outside the home than in,
presaging the shift that many experts predict to a
WHAT CONSUMERS PREFER: SURVEYS SAY Using maps/directions: 81% mobile-dominated online ecosystem.iv
Unfortunately, if you are looking to consumers to Accessing social media: 76%
A 2010 report by mobile search
help solve the app-or-website dilemma, they're company Taptu — which, it should be noted, is a
not going to be much help. Some demographic Finding local info (events, 73% browser-based service — crunches the numbers
trends are fairly clear, but overall, consumer weather, reviews, maps, etc.): to show that, by sheer volume, the number of
preference is not overwhelmingly in one camp or Reading news: 68% websites optimized for mobile touch far
the other. Use cases drive many preferences. The Reviewing bank account info: 67% overshadows the number of available apps. Since
same goes for developers Listening to music: 63% that study early in 2010, however, the number of
and marketers. Shopping/purchasing: 62% apps has continued to skyrocket.v
A 2010 study by Keynote for Adobe
From a data traffic standpoint, it's a
Playing games more than once/ 61%
Systems of 1,200 U.S. consumers found roughly 50-50 split between native apps and the browser,
day:
equal satisfaction with app and browser according to a study by Zokem, a Finland-based
experiences, and that users spend about an equal mobile analytics company. This major study in
amount of time with each. Two-thirds expressed 2009-10 of 10,000 smartphone users in 16
countries, covering 6.5 million usage sessions,
found that browsers have a 54-46 percent edge in
"face time," but the actual data consumed is at
parity. However, the study also found that use of
native applications is growing faster than mobile
browsing overall.vi Conclusion: inconclusive.
IS IT AN AGE THING?
Age appears to be one of the strongest correlating
factors for mobile app or browser preference. A
2010 studay by Parks Associates shows a clear
preference for apps in the under 35 set, especially
in the key 25-34 demographic. As you go up in
age, however, preference swings dramatically, in
nearly a straight line. The older the user, the less
preference for apps. That said, fully half of users
across all ages are neutral on the question.vii
For media & entertainment and shopping, users show a clear preference for websites over
apps. Source: Adobe Mobile Experience Survey: What Users Want from Media, Finance, Travel &
Shopping.
Keynote Benchmark
4
Can leverage push notifications Cannot be discovered by search engines Mobile, yes, but how fast?
Whether your strategy includes apps, websites, or
Local content storage; can run without Requires device-specific programming skills both, performance is a critical factor for user
Internet connection experience. Even as smartphone penetration and
Potential monetization: app + in-app usage skyrockets, mobile performance remains
sales problematic for many marketers. A recent
Keynote Performance Index for mobile
Purchase and checkout process can be
commerce showed that many top retail sites take
streamlined
more than five seconds to load their homepage
even under the best network conditions, and that
Keynote Benchmark
5
Keynote Benchmark
6
Keynote Benchmark
7
FOOTNOTES
i. The Nielsen Company, “The State of Mobile Apps,” www.nielsen.com
ii. Fast Company, “EBay Dials M for Makeover,” by Dan Macsai, December 2010/January 2011
iii. Adobe Systems, “Adobe Mobile Experience Survey: What Users Want from Media, Finance, Travel & Shopping,” October 2010
iv. EIN World News Report, “Orange Mobile Exposure 2010 Study Reveals European Mobile Media Users Choose Browsers Over
Apps for Mobile Internet,” PR Newswire, 10/6/2010
v. ReadWriteWeb, "Mobile App or Browser-Based Site? Report Says The Browser Will Win on Mobile," by Richard MacManus,
2/2/10
vi. ReadWriteWeb, “Native Apps Account for Half of Mobile Internet Traffic,” by Sarah Perez, 9/20/10
vii. ReadWriteWeb, “Consumers Under 35 Ditching Browser for Apps, Study Shows,” by Sarah Perez, 11/30/10
viii. Mashable, “HOW TO: Make Your Mobile Websites Act More Like Native Apps,” by Christina Warren, 8/18/10
ix. Yankee Group Research, Inc. Anchor Report, “Best of the Anywhere Web 2010,” by Carl Howe, October 2010
x. PCmag.com, “Verizon LTE Blows Through Monthly Data Cap in 32 Minutes,” by Sascha Segan, 12/2/10
xi. Keynote.com, “Keynote Mobile Performance Index - US, week starting 11/22/10”; “Mobile Commerce (Retail) Performance
Index - US, week starting 11/22/10”
.............................................................................................................................................................................
© 2010 Keynote Systems, Inc. All rights reserved. The trademarks of Keynote Systems, Inc. include Keynote®, DataPulse®, CustomerScope®, Keynote CE Rankings®, Keynote Customer
Experience Rankings®, Perspective®, Keynote Red Alert®, Keynote Traffic Perspective®, Keynote WebEffective®, The Internet Performance Authority®, MyKeynote®, SIGOS®, SITE®, keynote™,
The Mobile & Internet Performance Authority™ and all related trademarks, trade names, logos, characters, design and trade dress are trademarks or registered trademarks of Keynote
Systems, Inc. in the United States and other countries and may not be used without written permission.
Keynote Benchmark