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MINISTRY OF EDUCATION AND TRAINING

NATIONAL ECONOMICS UNIVERSITY
NEU BUSINESS SCHOOL

TA PHUNG PHUC

UPGRADING GARMENT PROFESSIONAL (G.PRO)

A PRODUCTION FLOOR DATA TRACKING SYSTEM OF
REGENT GARMENT FACTORY

MASTER OF BUSINESS ADMINISTRATION

60.34.05

SUPERVISOR: DR. TRUONG VAN TU

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Hanoi – 2008
ACKNOWLEDGMENT

I would like to express my most sincere gratitude to my advisor Dr. Truong Van Tu for
his helpful comments and criticisms for my research study. I also would like to express
my special thanks to Prof. Dr. Pham Quang Trung and various committee councils: Dr.
Tran Thi Van Hoa, Dr. Phan Thi Thuc Anh, Dr. Tran Van Hung, Dr. Tran Thi Song
Minh, Dr. Tran Thi Thu Ha, Ms. Dao Thanh Lam MBA, Mr. Le Quang Huy MBA and
many others who help me make my research more appropriate.

Sincere thanks are extended to G.PRO project team from NPT for their assistances. I
also express my big thank to Mr. Richard Chin - General Manager and to my colleagues
at Regent Garment Factory for their valuable help in understanding G.PRO operations
and in conducting interviews with senior managers and with many employees at the
company.

I also express my appreciation to all faculties, staff and friends, especially EMBA
responsible staff at the NEU Business School for their help and warm encouragement
throughout my EMBA Program.

And last but not least, I greatly express my love to my beloved family members for
their warm encouragement and sharing during my study time.
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TABLE OF CONTENTS
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LIST OF TABLES

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Table 1.1 Example of a Dye Lot ticket Referenc
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Table 2.1 Education of 70 interviewees Referenc
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Table 2.2 Experience in G.PRO system of 300 survey participants Referenc
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Table 3.1 W3 assignment Referenc
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Table 3.2 Manpower plan Referenc
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Table 3.3 G.PRO Training schedule Referenc
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Table 3.4 Contingency steps Page
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Table 3.5 Hardware requirement Referenc
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Table 3.6 Software requirement Referenc
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Table 3.7 Functional requirement Referenc
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Table 3.8 CSF and its evaluation method Referenc
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Table A.1 List of interviewees Referenc
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LIST OF FIGURES

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Figure 1 Production floor structure Reference
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Figure 2 Production floor operational diagram Reference
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Figure 3 Frame-work of the research Reference
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Figure 1.1 MIS development approach Reference
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Figure 1.2 Waterfall model Reference
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Figure 1.3 Production floor processes Reference
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Figure 1.4 Marker definition Page
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Figure 1.5 Single garment part Reference
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Figure 1.6 Multiple garment part Reference
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Figure 1.7 Work stage definitions Reference
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Figure 1.8 Buyer confirmation process Reference
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Figure 1.9 Fabric layering Reference
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Figure 2.1 G.PRO data flow chart Reference
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Figure 2.2 Survey respondent rate Page
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Figure 2.3 How urgent G.PRO system should be upgraded? Reference
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Figure 2.4 Which component of G.PRO do you like most? Reference
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Figure 2.5 G.PRO system architecture Reference
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Figure 2.6 Example of G.PRO visual report Reference
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Figure 2.7 Report customization ability Reference
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Figure 2.8 Productivity monitoring tool Reference
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Figure 2.9 A innovation case study Page
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Figure 2.10 Price related factors Reference
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Figure 2.11 Bundle system Reference
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Figure 2.12 UPS system Reference
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Figure 3.1 Project Org. chart Reference
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Figure 3.2 Upgrading process Reference
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ABBREVIATION

AFTA Asian Free Trade Area

AQL Acceptable Quality Level
BOM Board of Management
BTA Bilateral Trade Agreement
CIT Continuous Improvement Team
CMT Cut-Make-Trim
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CPI Consumer Price Index

CSF Critical Success Factors
DOC Department Of Commerce
ERP Enterprise Resource Planning
FOB Free on Board
G.PRO Garment Professional
GDP Gross Domestic Products
GSO General Statistics Office
HR & ADM Human Resource and Administrative Department
IED Industrial Engineering Department
IT Information Technology
JAD Joint Application Development
KPI Key Performance Indicator
MCD Material Control Department
MIS Management Information System
MO Manufacturing Order
NAFTA North American Free Trade Agreement
Opx Operation number x
OQL Overall Quality Level
PET Project Engineering Team
PO Purchase Order
PPC Production Planning & Control
QC Quality Control
RAD Rapid Application Development
ROI Return On Investment
SCP Skill Certificate Program
SDLC System Development Life Cycle
SDT Shop Floor Data Tracking
SET System Engineering Team
SOP Standard Operation Procedure
SWOT Strengths-Weaknesses-Opportunities-Threads
T&A Time and Action
T&G Textile and Garment
TSS Technical support & sub-processes
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UPS Unit Production System

W3 Work progress checklist contains information about: What to do?
When it happens? Who is the person in-charge?
WI Work Instruction
WIP Work In Process
WTO World Trade Organization
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EXECUTIVE SUMMARY

Vietnam garment industry has been booming for the past few years, many favorable
conditions have enabled garment manufacturers to grow rapidly. However it also leads
to the fact that many new comers are entering the industry and gradually making the
competition become so stiff. In order to outperform its competitors, Regent Garment
Factory has selected IT deployment as one of its competitive strategies so managing
and using IT system effectively have become an increasingly important requirement.
Among IT systems that have been deployed at Regent, Garment Professional (G.PRO)
is considered the most important one. G.PRO is a powerful management tool to help
managers at all levels to track progress, make decision and intervene when necessary.
Information and data need to be collected and analyzed to provide feedback at any
points of time of production floor process. It also helps staff and management to track
progress of activities against targets, plans and schedules, and last but not least it helps
to increase transparency and accountability.

The thesis is aimed at improving the current G.PRO system of Regent by first
performing an in-depth assessment of its current situation then proposes Regent an
upgrade plan for their consideration. The foundation of the thesis is based on in-depth
interviews with users at all levels, on study of documents available and through
observation of the researcher. The Thesis consists of five parts. The introduction part
presents readers with the research objectives, research questions, methodology, outputs,
scope and limitation. The second part provides readers with conceptual background of
the terms which are used in the study. The third part provides an insight of G.PRO
system, its opportunities and challenges in the time to come. The fourth part proposes a
detail action plan and recommendations for improvement. The last part is the thesis
conclusion.