Foster's Lager has been imported into the UK from Australia in its distinctive blue, white and

gold cans since the early 1970s.

Awareness of the brand was spread in Britain by the satirical political magazine "Private
Eye" which ran a cartoon series "The Adventures of Barry McKenzie", featuring a bumbling
Foster's swilling Australian "ex-pat", from about 1964 onwards.[when?]

In Britain, the Courage brewing group was acquired in 1986 by Australian businessman John
Elliott. Perceiving the increasing popularity of imported Foster's Lager, it was decided to
commence local brewing of the product by Courage.

Fostering Good Business Ethics Is Important

Business today in many countries is fast gaining a reputation for bad business ethics. Some
businesses today are seen by many struggling families as gouges. Costs to run a business
today in Australia have risen considerably but so many small to large businesses haven't
explained the rising costs very well to their customers. By not explaining the rising costs to
their customers they certainly aren't fostering good relations with their client base.

Fostering a good relationship through practising good business ethics is important today;
probably even more so than at any time previously. Screwing your customer base to profiteer
from the financial worlds bad practices isn't any way to do this. In fact, when a customer feels
that this is being done to them, or worse, when they can actually prove it, means they simply
won't be returning customers.

If practising good business ethics is part of everyday life, then everyone does them without
thinking and this makes for very good business for everyone.

Company Overview
Foster's Group Limited (FGL) is an Australian-based, global producer and marketer of
alcoholic beverages with core operations in brewing and wine. FGL operates through its three
regional businesses including Australia, Asia and the Pacific; the Americas; and Europe,
Middle East and Africa (EMEA).
Company History
The appointment in 1992 of CEO Ted Kunkel prefaced a significant restructure of FGL and
the evolution of the group into a global beer, wine and entertainment company. By 1998 FGL
had disposed of its 1980s UK and US brewing investments and begun its diversification into
wine. Mildara Blass (1996) was FGL's entrée into wine but it took the purchase of US-based
Beringer (2000) to make the operation world-scale. Tthe new management team has decided
to keep the wine business and restructure it.
Foster's

Foster's® Lager is a uniquely Australian beer, brewed with the finest sun-dried malted
barley, the purest water, and Foster's® own specially bred 'Pride of Ringwood' hops
imported directly from Australia to give the beer an authentic flavor. Foster's® Lager Beer
has always been at the forefront of brewing technology and the Foster's® Lager brewed
today is the result of over a century of attention of the brewing art. Quality has been the
strength of Foster's® since its earliest days and remains a paramount concern at every stage of
the beer's journey from brewery to consumer. Foster's® crisp, clean flavour won it
immediate international acclaim when it was first brewed in Melbourne in 1888. Today,
more than one hundred years later, it is still recognized as one of the world's best beers.

Differentiating Factor
Beer generates margins of +30%, which is high relative to international comparisons and a
result of the brewing duopoly FGL shares with Lion Nathan. The solid base and cashflows
generated by brewing have allowed FGL to invest in premium wine for future growth. FGL
has been an early mover into premium wine, which has enabled it to secure strong brands and
distribution. Its multi-beverage sales strategy is a key differentiating factor.
Major Customers & Competitors
Local and international liquor wholesalers, retailers, hotels, bars and restaurants represent
FGL's primary customer base and around 60% of revenue. FGL also services corporates and
the general public directly (25% of total revenue). Competitors include Lion Nathan,
McGuigan Wines, Mondavi, Diageo and Allied Domecq in beverages/spirits, along with
essentially all global brewing companies.

The Dispute Resolution Officer shall be primarily responsible for supervising complaints
received from Clients. The Dispute Resolution Officer shall report to the Managing Director.

Any Client who wishes to lodge a complaint shall be directed to the Dispute Resolution
Officer. Unless otherwise determined by the Dispute Resolution Officer, all complaints must
be in writing. On receipt of a written complaint from a Client, the Dispute Resolution Officer
shall promptly reply (within 7 Business Days) acknowledging receipt of the complaint. The
Dispute Resolution Officer shall immediately investigate the complaint and if necessary
correspond directly with the complainant Client in relation to the disputed matter.

The Dispute Resolution Officer shall within 30 Business Days of receipt of the notice of
dispute from the Client or a longer period of up to 90 days if agreed by the Client, finalise
his/her investigation of the dispute and report in writing to the Client the result of the review.
Where the dispute is not resolved to the satisfaction of the Client the Client shall have the
right to refer the matter to the Managing Director within 30 days. If practical the Managing
Director shall meet with the Client to consider the dispute. The Client shall be entitled to be
present at the meeting with or without legal representation and to be heard either in person or
through the Client's legal representative.

Subsequent to hearing the Client's complaint the Managing Director shall have a maximum of
14 Business Days within which to consider the complaint and either accept, reject or resolve
the dispute. The Managing Director must notify the Client within 21 Business Days of the
hearing of its decision.
If the Client is dissatisfied with the determination of Managing Director then the Client may
refer the complaint to the Dispute Resolution Service provided by the Financial Industry
Complaint Service.