A STUDY ON EMPLOYEE SATISFACTION IN

BABY ENGINEERING PRIVATE LIMITED

Dissertation submitted in partial fulfilment

of the requirements for the award degree of
Master of Business Administration.

By
Ramya B
Reg.No. A9410186

Under the guidance of Dr. J. SathyaKumar,

Faculty Member, Thiagarajar School of Management, Madurai.

Thiagarajar School of Management

Madurai

MAY-JUNE 2010

1
 ACKNOWLEDGEMENT

First and Foremost, I would like to express my gratitude and thanks to the
Lord Almighty for his grace in all my activities.

I take this golden opportunity to sincerely express my profound

gratitude to Prof. Vidya Suresh, Thiagarajar School of management for her
unstinting support extended to me to do the project successfully.

I sincerely thanks to Dr. J. SATHYAKUMAR, Thiagarajar School of

Management, for hid guidance, thoughtful inside and invaluable suggestion
during all stages of this project work.

I express my sincere thanks to Mr. DEVARAJ, HR Manager, Baby

Engineering Private Ltd., Thuvakudi, Trichy for giving me permission to carry
out this study in his esteemed organization.

I am gratefully indebted to all the respondents who spent their precious

time for me and my parents and my friends for their constant love,
encouragement, and support throughout my research work.

2
 RESUME

B.RAMYA

Mobile no. – 9655309977, 9952156739

E-mail ID: ramyabchandran@gmail.com

Total Experience: 2 Years

Experience Highlights:

Organisation IBS Software Services Private Limited. Trivandrum

Designation Software Engineer

Project Name iWise -6 months (October 2007 – March 2008) .It is a Business
Management solution.

iLogistics – 1 year and 4 months (April 2008 – July 2009).It is an

airline reservation for crew and transport.

Education Qualification:

Exam/Degree Name of the College Board/university Year of Aggregate

Passing

MBA Thiagarajar School of Madurai Kamraj 2011 6.95* CGPA

Management. Madurai. University

B.E(ECE) Saranathan College of Anna University. 2007 77%

Engineering. Chennai
Trichirapalli

HSC S.V.S Girls Higher State Board 2003 93%

Secondary School.
Trichirapalli.

SSLC S.B.O.A Matric Hr.Sec Matric 2001 92%

School. Madurai.

* - Up to 1st semester

3
Acheivements:

 Got Prize in Junior level GK Exam

 Class topper in 10th public exam

 Got prize in talent exam

Undergraduate:

 Department Topper in ‘Principles of Management’ in Engineering.

 Coordinator of many activities held in our college.

Postgraduate:

 Joint Executive of our college marketing club “CHANDAI”

 Have authored a paper on “Role of HR during Mergers and acquisition” in our college HR
magazine EXPLOREs 10

 BEC Certified with Pass with Merit

 Presented a paper in a National Level Conference on ‘Corporate Social Responsibility’.

 Organizer in many of our college events like Dimensions ,YUKTI ,Conferences etc

DECLARATION:

I hereby declare that all the above furnished details are true to the best of my knowledge.

Place: Madurai Yours faithfully,

Date: B.Ramya.

4
 TABLE OF CONTENTS

CHAPTER-1 Page

 Company profile 7

CHAPTER-2

 Introduction to the topic 16

 Objectives and scope of the study 18
 Review of literature 20

CHAPTER-3

 Research methodology 23
CHAPTER-4

 Analysis and Interpretation 26

CHAPTER-5

 Findings 34
 Suggestions 34
 Conclusion 35
BIBLIOGRAPHY 37

ANNEXURE 38

5
CHAPTER -1

6
PROFILE OF THE
ORGANISATION

7
 PROFILE OF THE ORGANISATION

ORIGIN
Established in the year 1975 BEPL entered in to small fabrication works
of M/s BHEL, Trichy. Today BEPL is in a position to boast itself as the pioneer
in manufacture of components for power plant equipment namely boiler, heat
exchanger, auxiliaries, HRSG, WHB, low and High pressure piping, structures
etc.., conforming to requirements of ASME, ANSI,IBR, ISO, NPCIL etc..,
Excellent financial resources coupled with most dedicated team of
technocrats, professionals and technicians aided with high quality management
systems has ensured a growth rate of 15% per annum.

Today we are proud to say that BEPL have grown to the status of a global
player especially with accreditation to ISO 9001:200by BVQI.

BEPL is in the process of entering into licensing agreement with reputed

European manufacturer of HRSGs for Combined cycle power plant.

BEPL is also in the process of establishing a full-fledged Projects

division to enable to execute large scale assignment in power projects. BEPLs
ultimate motto is “power the entire world and beyond”

TECHNOLOGY AND INFRASTRUCTURE

Planning the future is continuous and never-ending activity at BEPL.

Make it possible for continuous improvement of complete range of components
and, in many cases, an enhancement in the performance. The experimentation of
the new technical solutions and the very stringent tests which every new
component is subjected to, guarantee the quality and safety of all components
before being supplied.

8
 The boiler pressure part that we manufacture are well deem fit in the
range of 10MW to 500MW. Every single component right from loose tube
bends to Economizer coils manufactured with great care. We have the capability
to manufacture critical components namely furnace walls, boiler tubes, header
and main and reheat steam lines, Superheated steam lines etc…

Total Area of the factory: 6.00Acres.

Covered space : 4000 sq m

Every invent starts with the basic research so as we, our material
preparation consists of the following:

Oxy-acetylene gas cutting, pug cutting, profile cutting, Air plasma cutting,
hydraulic shearing machine, friction and wheel cutting, band saw.

It is well known that welding is the most important technology, used

extensively in our components. Here is the list of machineries available with
us for welding:

Shielded metal arc welding, Gas metal arc welding, Tungsten arc welding,
Submerged arc welding, Stud welding.

Material forming and punching machineries are as follows:

Hydraulic press brake, 4roll plate bending*, 3roll plate bending, 600MT power
press, Tube expander*, Furnace panel processing, Gang panel bending
Machine, CNC tube and pipe bending, fly press, Squeezed Bending*, Swaging
machine*

Machine equipments:
Centre lathe, Shaping, Radial drilling, Portable drilling, portable magnetic
vertical drilling.

9
Surface preparation:
Abrasive /Shot blasting and Sand blasting.

Grinding machine:
Bench grinding machine A.G.7 Grinding machine G.Q.6 Grinding machine,
Flexible shaft high-speed portable Grinding machine.

Heat treatment:
Oil fired furnace of size 8000X4000X4000*, Electric furnace
3000X2000X2000*.

Non-Destructive testing:
Isotope radiography*, ultrasonic testing*, magnetic particle testing*, liquid
penetrant testing, hydrostatic testing and spectrographic testing*.

*-Tied up with specialized agencies / firms.

The streamlined production and assembly have been planned following “just in
time” philosophy, permitting BEPL to follow global and flexible management
of the complete production system. In this way it has been possible to answer
diverse and specific requirements of customers.

The use of highly advanced machineries with specialized machineries together

with highly experienced human resources makes it possible to achieve high
level of customer satisfaction.

MANUFACTURING

The current product profile includes

A. Steam Generating Stations (Up to 500 MV)

Boiler pressure Parts-Economizer, Super heater, Re-heater, Headers, Coils,
Bends, Stubs, Cassette baffles, protective shields etc..,

10
 Waste heat Boiler-Bed Evaporator coils, Bank tubes, Water wall panels, stud
and finned tubes.
LP and HP piping-carbon steel & Alloy steel-Pipes, plate formed pipes,
fittings, hangers & supports, specialty clamps etc.,
Tubular and Regenerative Air heaters-Tubular Air heaters blocks, Hot and
cold End baskets, Elements etc.,
Coal Mills-Mill Housing Armouring plates, Coal Chute, Inner and outer arms
etc.,
Combustion system-Coal /Oil Compartment assembly, Coal/ Oil Nozzles, Air
Nozzles, Coal feeder and parts etc.,
Ducts and Dampers-Re suction Ducts, Inlet and outlet ducts, Expansion
Bellows, Isolation dampers, louver and Guillotine type dampers, Casting etc.,
Pressure Vessels-CBD, IBD Tanks, Oil/Air Storage Tanks etc.,
Duct Collecting Equipments-Mech DC & E.S.Ps- Components and parts
Heaters-LP & HP Heaters, Heat Exchangers
Acoustic Control Equipments-Enclosures, Venturies, Sound Hood assemblies,
Silencer Panel etc.,
Supporting Structures: Welded type and bolted type structures.
B.Gas Turbines
Sound Hood Assemblies, Fuel Nozzle Assemblies, Base Frame for Gas
Turbines, G.T Enclosures, Outlet Venturies, Plate formed pipes, Gas turbine
silencer panels etc.,

C.On site jobs-Boiler & Auxiliaries (Special grade boiler Contractor –CIB
Approved)
Re-tubing of air Heater Blocks, Heat Exchangers etc.,
Replacement of Economiser, Super Heater, Re-Heater Coils & Bends etc.,
Replacement and Installation of LP & HP piping

11
D. Special Mining Equipments
Bucket wheel excavators and Coal conveyers- track plates, Conveyer Stress
Frames, Stringer Channels, Conveyer standard sleeper with Vertical Legs,
Wheel assemblies for BWE, etc.,

Automatic Panel Processing Machine

Our unit has recently designed and manufactured a machine for Automatic
Welding of Water Wall Panels. Maximum width of panel can go upto 2500mm
which is more than what is required for standard water wall panels. Maximum
length of panel can go upto 11000mm and we have supplied panels from Tube
of various Diameter from Ø38mm to Ø76mm and fin width from 24mm
onwards. The process involves MIG with 2Torches and the machine is fully
equipped with electronic controls for various fillet sizes, automatic start and
stop, automatic synchronization of torches, hydraulic clamping automatic
suction of exhaust fumes, loading and unloading of panels and also has
provisions for increase in number of torches. 600Rms of welding per shift is
normally achieved.

EXPERIENCE

The accrual of experience and know-how achieved through many years of

existence are always the preliminary point for every new customer.

The long business association with world renowned organization gave us the
opportunity to learn from their rich experience in the terms of engineering,
technology, project management and quality management systems.

12
 Major clients includes:
BHEL
ALSTOM Projects India Ltd.,
ALSTOM
NTPC
NLC
ST-CMS ENERGY
THERMAX
TISCO
HINDALCO
ABB
FL-SMIDTH
HCC
SUZLON
NEPC
TNPL
MALCO
HINDUSTAN MOTORS
TATA PROJECTS LTD.,
SINGARENI COLLIERIES LTD.,
CPCL
SEBs
THYSSENKRUPP INDUSTRIES LTD
LARSAN AND TOUBRO
ANFILCO

QUALITY AND SAFETY

The awareness that the total quality depends on every single aspect, has focused
our attention to implementing strict control procedures, at every critical stage to

13
guarantee the conformity of every single component, to the projects
requirement. This approach has been made possible due to continuous
investments in the renewal of the production equipment.

BEPL works with a Quality Policy “We are committed to manufacture and
supply products to customers duly meeting their quality and Delivery
requirements with emphasis on continual Improvement and long term
relationship to achieve Total Customer Satisfaction”.

Our Quality Management system has been accredited to the international

standard ISO 9001: 2000.

BEPL works with safety policy “We are committed to provide safe working
environment to all employees as an integral part of our companies operation and
business performance through setting objectives and targets to eliminate/
control/ minimize risks due to safety hazards”

CONTACT

Baby Engineering (P) Ltd,

PB# 1233, Plot No: E-37,
Developed Plots Estate,
Thuvakudi,
Trichy.620015,
Tamil Nadu,
India.

14
CHAPTER – 2

15
INTRODUCTION

16
 INTRODUCTION

Employee Satisfaction Survey:

The most common purpose for surveying employees is satisfaction.

Employee satisfaction surveys deal with workplace issues, such as benefits,
commitment to diversity, and effective communications. The data from these
surveys helps paint a portrait of employee attitudes and opinions. These kinds of
surveys are particularly useful after a company has undergone some sort of
change, such as a layoff, an acquisition, or a new department head. They also
help employers isolate the root causes of persistent problems, such as low
productivity or high expenses.

Employee satisfaction surveys help employers measure and understand their

employees' attitude, opinions, motivation, and general satisfaction with their
work environment. Use employee satisfaction surveys to inform employee
decision making, benefits, work needs and more.

Employee satisfaction surveys provide valuable data that can ultimately save
your company money.

Benefits of Employee satisfaction survey

 Track changes in employee satisfaction over time

 Improve overall satisfaction and retention
 Measures employee satisfaction Level

17
EXECUTIVE SUMMARY

18
 EXECUTIVE SUMMARY

Employee Satisfaction in BEPL:

The compiled report signifies level of employee satisfaction in Baby

Engineering Private Limited. Most of the employees are satisfied with this
company. Company has a very good image among its employees.
Most of the employees know company’s strategy; they have confidence
in its leadership. Employees are satisfied with this company.
Most of the Employees are getting appropriate recognition for their
contribution. BEPL provides fair salary to its employees for their work.
BEPL as an organization really has a very bright future because of its
environment. Organization is like a family where employees have to put share
of responsibilities and work in accordance with the organization goal.

As far as employer-employee relationship is concerned working in BEPL

is very satisfactory. People always get chance to show their talents and they are
recognized. Management is quite approachable.

19
REVIEW OF LITERATURE

20
 REVIEW OF LITERATURE

• Sooksan Kantabutra of Mahidal University, Thailand. Conducted a study

on leader and follower factors in employee satisfaction and customer
satisfaction. In that he said that “Employee satisfaction has been cited as
leading performance indicators in various business organizations”.

• Employee Satisfaction Survey conducted by Alaska Department of

transportation and public studies states that “Employee satisfaction is
done to measure the employee satisfactions of the work environment, to
identify job satisfaction levels, areas of strength and opportunities for
improvement”.

• Tsuyoshi Takeshita of The University of Tokyo conducted a study on

Internal Marketing and Employee Satisfaction. In that he says
“Employee satisfaction is often called as “job satisfaction” in the field of
organisational behaviour before its importance was indicated in service
marketing”.

• Stephen P. Robbins states that “An individual’s general attitude toward

his or her job, or… the difference between the amount of reward workers
receive and the amount they believe they should receive”.

21
Objectives

22
Objectives:

 To measure the employee satisfaction on their company, job, Career and

development, their manager, work group, employee benefit and
remuneration.
 To assess the general attitude of the employees towards BEPL

 To assess the level of commitment across process and facilities.

 To analyze the strengths and weakness of BEPL as an organization

 To help the management of the company to know about the actions to be

taken to increase the level of satisfaction of the employees.

23
 CHAPTER - 3

RESEARCH METHODOLOGY

24
 RESEARCH METHODOLOGY

RESEARCH PROCESS

Different steps are to be followed in the research process and they are explained
as below:

1. PROBLEM SOLVING

This is the basic step in the research process. It is well said, “A problem
well defined is half solved” here the problem is “To analyze the attitudes of the
employees regarding the various benefits provided to them by BEPL”

2. RESEARCH DESIGN
Once the problem is defined the next step is the Research Design.
Research design is the basic framework, which provides guidelines for the rest
of the research process.

3. SAMPLING DESIGN
The sampling design used in this project is CONVENIENT SAMPLING,
as the sample of the employees for the survey were selected from the
organization from different quotas

4. POPULATION
The total element of the universe from which the sample is to be selected
to be studied is known as population. The populations of my research are the
employees of BEPL.

5. SAMPLE SIZE
The sample size for my project is 100 employees working in the
organization,

Data collection is done through structured questionnaire.

25
 CHAPTER -4

GRAPHICAL ANALYSIS

26
GRAPHICAL ANALYSIS:

A. Your Company

1. Overall, are you satisfied with BEPL as an Employee?

90

80

70

60

50

40

30

20

10

0
Have agreed Neutral Have Disagreed

Inference:

81% of employees are satisfied with the organisation and 19% have not
satisfied with the organisation.

27
B. Your Job

2. Overall, I am satisfied with the present job

100

90

80

70

60

50

40

30

20

10

0
Have agreed Neutral Have Disareed

Inference:

91% of the respondents are satisfied with the job and 1% is neutral and
8% are not satisfied with the job.

28
C. Career and guidance

3. I am satisfied with the opportunities in the company like training.

60

50

40

30

20

10

0
Have agreed Neutral have disagreed

Inference:

47% have satisfied with the career opportunities where as 49% have not
satisfied with the career opportunities.

29
D. Your Manager

4. My manager is doing a good job

90

80

70

60

50

40

30

20

10

0
have agreed Neutral Have Disagreed

Inference:

79% have agreed that their manager is doing a good job but 19% are not
satisfied with their managers relation.

30
E. My Work Group

5. My workgroup works well together.

90

80

70

60

50

40

30

20

10

0
Have Agreed Neutral Have disagreed

Inference:

79% of the respondents have agreed that they have a good peer relation

whereas 21% have not have a good peer relation.

31
F. Employee Benefits

5. I am satisfied with employee benefits like remuneration methods.

90

80

70

60

50

40

30

20

10

0
Have Agreed Neutral Have Disagreed

Inference:

79% of the respondents are not satisfied with the benefits and
remuneration methods of the company but 21% have agreed to that they are
getting good employee benefits.

32
CHAPTER – 5

33
FI NDINGS

34
FINDINGS:

Findings related to their overall satisfaction:

 81% of the respondents are satisfied working in this organisation.

 92% of the respondents are satisfied with their present job
 49% of the respondents are not satisfied with the career and guidance
opportunity in the organisation.
 79 % of respondents agreed that they have a very good manager.
 78% of respondents said that they have a very good peer group.

Suggestions:

 The organisation must be aware that performance evaluation of the

employees improves job effectiveness and it is a way to provide career
guidance. This may also helps the employees to improve their
interpersonal relation with the top management which may motivate them
to achieve the set targets.
 The findings reveal that there is a very little chance for the employees for
promotion. People working in the same field for years are being stressed
due to no change. Thus the change in the work and certain motivating
factor like promotion can bring in personal development.
 The organisation should focus more on setting of rules and regulations
which may not create a barrier for the employees in their work place.
 The organisation must spend some time for face to face appraisal or
feedback collecting sessions to improve their satisfaction.
 The organisation should use remuneration methods to appreciate the
employees.

35
 CONCLUSION

Workers in any organization need something to keep them

working. An employee must be satisfied to work for a company or organization.
Keeping an employee working at full potential is the ultimate goal of employee
satisfaction. There are many employee satisfaction factors that a manager must
consider. In order to properly conduct business employees need to be well
trained and motivated.

This summer project was very helpful and informative to us. I

learnt how theoretical concepts are applied in organisation. I had a great
exposure to work environment. I would recommend my juniors to undertake
summer project.

36
BIBLIOGRAPHY

37
Bibliography:

Stephen P.Robbins (2002). Organisation Behaviour 10th edition. Prentice Hall

Journal of Applied Business Research - Fourth Quarter 2006, Volume 22,

Number 4

www.citehr.com

www.systematicHR.com

www.babyengg.com

www.about.com

38
Annexure

39