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The Contract

Year Quarter Month Headline

2008 Q3 Sep Gerdau Ameristeel awards RPO contract to Spherion


2008 Q3 Sep Reliance Comfort Limited awards CIS outsourcing contract to Vertex
2008 Q3 Sep T-Mobile awards CRM contract to WNS
2008 Q3 Sep NY State Agency awards USD 127 m CRM contract to ACS
2008 Q3 Sep Key Safety Systems awards RPO contract to Manpower Business Solutions
2008 Q3 Sep Harman awards R&D services contract to Wipro
2008 Q3 Sep Alcatel-Lucent awards CRM contract to CSS
2008 Q3 Sep Take-Two Interactive awards outsourcing contract to Ditan Distribution
2008 Q3 Sep Biomet awards healthcare mangement contract to WNS
2008 Q3 Sep Bristol-Myers Squibb awards USD 550 m IT and financial support services contract to Accenture
2008 Q3 Sep InterContinental Hotels Group awards GBP 18 m outsourcing contract to HH Associates
2008 Q3 Sep Merlin awards car fleet management contract to Zenith
2008 Q3 Sep Brown-Forman awards HRO contract to HR XCEL
2008 Q3 Sep athenahealth awards revenue cycle outsourcing contract to Perot Systems
2008 Q3 Sep Fortune Top 150 Health Care Provider awards USD 54 m CRM contract to Convergys
2008 Q3 Sep Convergys bags USD 15 m CRM contract
2008 Q3 Sep USJFCOM awards USD 21 m support services outsourcing contract to VMD
2008 Q3 Sep Neuberger Berman awards clearing services contract to Broadridge
2008 Q3 Sep Social Security Administration (SSA) awards logistics outsourcing contract to SoBran
2008 Q3 Sep A broadband communications company awards CRM contract to Direct Alliance
2008 Q3 Sep BT awards USD 660 m Infrastructure and Services outsourcing contract to HP
2008 Q3 Sep Pension Benefit Guaranty Corporation awards CRM contract to Convergys
2008 Q3 Sep Medi-CareFirst BlueCross BlueShield awards CRM outsourcing contract to CGI Group Inc.
2008 Q3 Sep Aethra awards sales outsourcing services to Adivent
2008 Q3 Sep U.S. Department of Education awards outsourcing contract to GeoLearning
2008 Q3 Sep FEMA awards USD 11.6 m outsourcing contract to GeoLearning
2008 Q3 Sep CUNA awards recruitment contract to Pinstripe
2008 Q3 Sep Federal Aviation Administration awards USD 437 m contract to Raytheon Technical Services
2008 Q3 Sep Citibank (China) awards debit card processing services contract to TSYS
Client
Supplier / Vendor Client name Vertical / Industry

Spherion Gerdau Ameristeel Manufacturing


Vertex Reliance Comfort Limited Manufacturing
WNS Holdings Ltd. T-Mobile Telecom
Affiliated Computer Services NY State Agency Public Sector
Manpower Inc. Key Safety Systems Manufacturing
Wipro Technologies Harman International Industries Manufacturing
Cybernet-SlashSupport Alcatel-Lucent Telecom
Ditan Distribution Take-Two Interactive Software, Inc. (NASDAQ:TTWO)
Publishing, Media & Entertainment
WNS Holdings Ltd. Biomet Inc Healthcare
Accenture Bristol Myers Squibb Pharmaceutical
HH Associates InterContinental Hotels Group Travel & Logistics
Zenith Vehicle Contracts Merlin Professional Claims Services Financial Services
HR XCEL Brown Foreman Manufacturing
Perot Systems Corporation athenahealth Inc. ITES
Convergys Corporation Not Available Healthcare
Convergys Corporation Not Available Not Available
VMD Systems Integrators, Inc. United States Joint Forces Command (USJFCOM)
Public Sector
Broadridge Financial Solutions, Inc. Neuberger Berman Financial Services
SoBran, Inc. Social Security Administration (SSA) Public Sector
Direct Alliance Not Available Telecom
HP BT Group Plc Telecom
Convergys Corporation Pension Benefit Guaranty Corporation Public Sector
CGI Group Medi-CareFirst BlueCross BlueShield Healthcare
Adivent Aethra Telecom
GeoLearning Inc U.S. Department of Education Public Sector
GeoLearning Inc U.S. Federal Emergency Management Agency
Public Sector
(FEMA)
Pinstripe, Inc. CUNA Mutual Group Financial Services
Raytheon Technical Services Federal Aviation Administration Travel & Logistics
TSYS Citibank Banking
ent Contract details
Client Country Client Geography New/ Extension Employees

United States USA New


Canada N. America Extension
United Kingdom Europe New
United States USA Extension
United States USA New
India Asia New 250
France Europe New
United States USA New
United States USA New
United States USA Extension
United States USA Extension
United Kingdom Europe New
United Kingdom Europe New
United States USA Extension
United States USA Extension
Canada N. America New
United States USA New
United States USA New
United States USA New
United States USA New
United Kingdom Europe Extension
United States USA New
United States USA Extension
Italy Europe New
United States USA Extension
United States USA New
United States USA New
United States USA New
China Asia New
Contract details
Employee details Value (USD m) Exchange rate

127.0

An Engineering division of 250 employees will be dedicated to work on behalf of Harman Enginering services

550.0
32.8 Exchange rate as of 30-Sep-2008
1 GBP = 1.82026 USD

54.0
15.0
21.0

Direct Alliance inside sales team will be focused on the sale of the clients products
660.0

Aethra will make use of Adivent's established network of telecom sales professionals

11.6

437.0
Contract duration
Start date Tenure Expiry date Comment
(month/year) (in years) (month/year)
Sep-08 1.0 Sep-09
Sep-08 6.0 Aug-14 Vertex has been associated with Reliance since 1998

Sep-08 5.0 Aug-13 ACS has earlier signed 3 contract with the agency

Sep-08 5.0 Aug-13


Sep-08 10.0 Aug-18 Accenture had earlier signed a 4-year IT and financial support services contract i
The original three year GBP 6 m contract signed in 2005 has been extended to G
Sep-08 3.0 Sep-11

Sep-08 5.0 Aug-13 Perot had earlier signed a seven year agreement which has now been extended
Sep-08 2.5 Mar-11 Convergys has been associated with the company since 2005 and has extended
Sep-08 3.0 Sep-11
Sep-08 5.0 Sep-13
Sep-08 3.0 Sep-11
Sep-08 5.0 Sep-13

Sep-08 7.5 Mar-16 HP had earlier signed the deal in 2004 which has now been extended to 7.5 year
Sep-08 5.0 Sep-13 Convergys has been selected as it is providing services to U.S. General Services
Sep-08 3.0 Sep-11 The original contract has been renewed for a further 3 years
The new partnership may extend into other areas such as Northern Europe in the
Sep-08 2.0 Sep-10 Geolearning has been associated with DOE since 2005
Sep-08 5.0 Sep-13

Sep-08 5.0 Sep-13 The contract is for five years, with two options, the first one for three years and th
Service details Services / Processes outsourced
Services summary Delivery Location Finance and Accounting
(F&A)
Spherion will provide end to end recruitement services for allUnited StatesAmeristeel locations in the US
the Gerdau
Vertex will mange CIS billing system and host and mange Enlogix Canada customer billing system for Reliance.Yes It will also offer remittance processin
WNS will offer customer care for all UK T- Mobile customersUnited which Kingdom
includes handling of inbound customer calls
ACS will handle call centre and BPO services for the yearly United Statespayment transactions.
child support Yes
Manpower will manage recruitment processses for all the nine Multiple
locations of KSS including contingent hiring.
India and future infotainment projects.
Wipro will open an engineering centre to work for Harman existing
CSS would provide tech support to Alcatel-Lucent's European Multiple
customers in French, German and Spanish.
Ditan will be responsible for warehouse mangement of TakeUnited States
Two products
WNS will provide healthcare revenue cycle management services toUnited States
EBI which includes offering solutions to optimize collections and order p
Multiple
Accenture was providing application maintenance and accounts payable services which will continue and Yesin addition it will provide global fina
United States
HH will handle the print management service which includes corporate material, brochures of IHG
Zenith will be responsible for the funding and management of United Kingdom
Merlin's 100 strong car fleet which includes maintenance, accident and risk ma
HR XCEL will handle the benefits administration services for BrownKingdom
United Forman
United States
Perot will provide revenue cycle and clinical data capture services
Convergys will provide customer services through its contactUnitedcenterStates
for the clients extensive network of healthcare proffesionals
Canada
Convergys will provide the client's B2B customers services and technical support in 2 languages
VMD will provide financial management, command-wide program Unitedadministration
States and technical support Yes
services.
Broadridge will provide clearing services United States Yes
SoBran will manage the warehousing facilities which includes United States
shipping, receiving, inventory, distribution and administrative services for huge
Direct Alliance will provide client account management services United States
which includes inbound, outbound sales and account retention
HP will provide Service Desk and End User Services to 100,000 United Kingdom
users of BT in UK
Convergys will provide customer service in English and Spanish. UnitedIt States
will manage the contact center operations, catalog its operating procedure
CGI will manage call center, member enrollment, billing servicesUnited andStates
provide document management services Yes of Medicare
Adivent will design the sales program development and execution Multiple targeted to telecom operators in Central Europe
GeoLearning will cater to the learning services of DOE United States
Geolearning will provide technology, content development and United States services for the learning activities of FEMA. GeoLearning will also
supporting
Pinstripe, Inc. to deliver complete talent acquisition servicesMultiple
for all locations of CUNA
United
Raytheon will conduct initial qualification tests and training, and States
support classroom and simulations in the field. It will also develop and mainta
China UnionPay Data Services Co., Ltd. ("CUP Data"), TSYS' China
joint venture with China UnionPay ("CUP") Yeswill provide debit card processing s
cesses outsourced
Payables Receivables Reporting / book-keeping Other F&A services Customer Relationship
Management (CRM)

Yes
Yes
Yes

Yes

Yes Yes

Yes
Yes
Yes Yes
Yes

Yes
Yes
Yes
Yes Yes

Yes
Inbound (Voice) Outbound (Voice) Non-voice CRM Technical Support Human Resources (HR) Payroll

Yes

Yes
Yes Yes
Yes

Yes

Yes

Yes
Yes
Yes

Yes Yes
Yes Yes
Yes Yes Yes Yes
Yes Yes Yes

Yes
Yes
Benefits Recruitment Training Compensation Retirement & Records management
administration outplacement
Yes

Yes

Yes

Yes
Yes
Policy and legal Knowledge Services (KPO) Publishing Legal Research Analytics
compliance

Yes

Yes Yes

Yes Yes

Yes Yes

Yes
Yes
Engineering Design Media Services E-learning R&D Services Other Services
Services

Yes

Yes

Yes

Yes

Yes
Yes
Yes
Medical Transcription Underwriting Compliance Tax Returns preparation Clinical research

Yes

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