Professional Documents
Culture Documents
127.0
An Engineering division of 250 employees will be dedicated to work on behalf of Harman Enginering services
550.0
32.8 Exchange rate as of 30-Sep-2008
1 GBP = 1.82026 USD
54.0
15.0
21.0
Direct Alliance inside sales team will be focused on the sale of the clients products
660.0
Aethra will make use of Adivent's established network of telecom sales professionals
11.6
437.0
Contract duration
Start date Tenure Expiry date Comment
(month/year) (in years) (month/year)
Sep-08 1.0 Sep-09
Sep-08 6.0 Aug-14 Vertex has been associated with Reliance since 1998
Sep-08 5.0 Aug-13 ACS has earlier signed 3 contract with the agency
Sep-08 5.0 Aug-13 Perot had earlier signed a seven year agreement which has now been extended
Sep-08 2.5 Mar-11 Convergys has been associated with the company since 2005 and has extended
Sep-08 3.0 Sep-11
Sep-08 5.0 Sep-13
Sep-08 3.0 Sep-11
Sep-08 5.0 Sep-13
Sep-08 7.5 Mar-16 HP had earlier signed the deal in 2004 which has now been extended to 7.5 year
Sep-08 5.0 Sep-13 Convergys has been selected as it is providing services to U.S. General Services
Sep-08 3.0 Sep-11 The original contract has been renewed for a further 3 years
The new partnership may extend into other areas such as Northern Europe in the
Sep-08 2.0 Sep-10 Geolearning has been associated with DOE since 2005
Sep-08 5.0 Sep-13
Sep-08 5.0 Sep-13 The contract is for five years, with two options, the first one for three years and th
Service details Services / Processes outsourced
Services summary Delivery Location Finance and Accounting
(F&A)
Spherion will provide end to end recruitement services for allUnited StatesAmeristeel locations in the US
the Gerdau
Vertex will mange CIS billing system and host and mange Enlogix Canada customer billing system for Reliance.Yes It will also offer remittance processin
WNS will offer customer care for all UK T- Mobile customersUnited which Kingdom
includes handling of inbound customer calls
ACS will handle call centre and BPO services for the yearly United Statespayment transactions.
child support Yes
Manpower will manage recruitment processses for all the nine Multiple
locations of KSS including contingent hiring.
India and future infotainment projects.
Wipro will open an engineering centre to work for Harman existing
CSS would provide tech support to Alcatel-Lucent's European Multiple
customers in French, German and Spanish.
Ditan will be responsible for warehouse mangement of TakeUnited States
Two products
WNS will provide healthcare revenue cycle management services toUnited States
EBI which includes offering solutions to optimize collections and order p
Multiple
Accenture was providing application maintenance and accounts payable services which will continue and Yesin addition it will provide global fina
United States
HH will handle the print management service which includes corporate material, brochures of IHG
Zenith will be responsible for the funding and management of United Kingdom
Merlin's 100 strong car fleet which includes maintenance, accident and risk ma
HR XCEL will handle the benefits administration services for BrownKingdom
United Forman
United States
Perot will provide revenue cycle and clinical data capture services
Convergys will provide customer services through its contactUnitedcenterStates
for the clients extensive network of healthcare proffesionals
Canada
Convergys will provide the client's B2B customers services and technical support in 2 languages
VMD will provide financial management, command-wide program Unitedadministration
States and technical support Yes
services.
Broadridge will provide clearing services United States Yes
SoBran will manage the warehousing facilities which includes United States
shipping, receiving, inventory, distribution and administrative services for huge
Direct Alliance will provide client account management services United States
which includes inbound, outbound sales and account retention
HP will provide Service Desk and End User Services to 100,000 United Kingdom
users of BT in UK
Convergys will provide customer service in English and Spanish. UnitedIt States
will manage the contact center operations, catalog its operating procedure
CGI will manage call center, member enrollment, billing servicesUnited andStates
provide document management services Yes of Medicare
Adivent will design the sales program development and execution Multiple targeted to telecom operators in Central Europe
GeoLearning will cater to the learning services of DOE United States
Geolearning will provide technology, content development and United States services for the learning activities of FEMA. GeoLearning will also
supporting
Pinstripe, Inc. to deliver complete talent acquisition servicesMultiple
for all locations of CUNA
United
Raytheon will conduct initial qualification tests and training, and States
support classroom and simulations in the field. It will also develop and mainta
China UnionPay Data Services Co., Ltd. ("CUP Data"), TSYS' China
joint venture with China UnionPay ("CUP") Yeswill provide debit card processing s
cesses outsourced
Payables Receivables Reporting / book-keeping Other F&A services Customer Relationship
Management (CRM)
Yes
Yes
Yes
Yes
Yes Yes
Yes
Yes
Yes Yes
Yes
Yes
Yes
Yes
Yes Yes
Yes
Inbound (Voice) Outbound (Voice) Non-voice CRM Technical Support Human Resources (HR) Payroll
Yes
Yes
Yes Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes Yes
Yes Yes
Yes Yes Yes Yes
Yes Yes Yes
Yes
Yes
Benefits Recruitment Training Compensation Retirement & Records management
administration outplacement
Yes
Yes
Yes
Yes
Yes
Policy and legal Knowledge Services (KPO) Publishing Legal Research Analytics
compliance
Yes
Yes Yes
Yes Yes
Yes Yes
Yes
Yes
Engineering Design Media Services E-learning R&D Services Other Services
Services
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Medical Transcription Underwriting Compliance Tax Returns preparation Clinical research
Yes