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Culture Documents
Around the
World
December 2010
Overview
From texting to video to social networking, mobile phones are taking an ever-expanding role in our
daily lives. And young people around the world are more immersed in mobile technology than any
previous generation.
The Nielsen Company analyzes and tracks mobile usage in North America, Africa, Asia, Europe, Latin
America, and the Middle East. In this report, we’ll highlight mobile youth data from Brazil, Russia,
India, China, Vietnam, Germany, US, UK, Spain and Italy.
Usage patterns vary greatly among youth throughout the world, demonstrating how culture,
economy and age can all play a large part in mobile behavior. These factors affect device selection,
payment and usage.
Understanding whether behaviors are a function of age or other environmental factors can help
marketers communicate more effectively with this key demographic through mobile services
and devices.
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Multiple SIM Cards
Italy is leading in multiple SIM usage
One distinguishing factor of the US
versus other countries’ mobile behavior Multiple SIM usage, Age 15-24
H1 2010
is multiple-SIM card usage. Outside the
United States, it is not unusual for people
to swap the SIM card in their phone in
order to take advantage of different tariffs
71%
and lower cost in-network calling from 78% 79% 80% 84% 84% 85% 86%
mobile carriers. Multiple SIM usage is even
more common in Brazil, Russia, India and
China (BRIC) among youth, where adults
25+ have a lower usage rate. In Europe, 29%
22% 21% 20%
youths use multiple SIMs 9 percent less 16% 16% 15% 14%
than the adult average. In terms of the Italy Brazil Russia Germany UK Spain India China
motivation behind having more than one
Yes No
SIM, Italian youth claim their primary
reason is to take advantage of different Source: The Nielsen Company
tariffs and free text messages. In China,
young multiple SIM users are most likely
to do so because of the ability to have Young people choose their own mobile devices
different numbers for different people.
Some device manufacturers are taking 100%
Person Responsible for Device Selection
advantage of this trend by creating devices H1 2010
that make it easy for consumers to insert 90%
multiple SIMs into the same phone at the 80%
same time.
70%
60%
How did they choose 50%
their device? 40%
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Employer Friend(s)
Spouse/Partner/ Other
Boyfriend/Girlfriend
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Price is top ranked purchase driver in all countries
Brazil Russia India
40%
31%
19%
10% 21% 18% 12% 12% 10%
China US
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Prepaid Postpaid
their phones?
Prepaid/Postpaid, Age 25+
Prepaid v. postpaid H1 2010
Prepaid, also commonly referred to as 2% 7% 13%
“pay as you go,” is a method of payment 23%
33%
48%
where mobile credit is bought before 59%
78% 81%
the service is activated. Unlike postpaid 98% 93% 87%
services, which are often contract based, 77%
67%
the minutes people can talk are paid for 52%
41%
prior to use and require minimal credit 22% 19%
history. Outside the United States,
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prepay than the emerging markets, which
all have prepaid rates over 85 percent. Personal payment increases 30% on average once teens move into
young adulthood
This data is consistent with the global
adult population, except postpaid as Pay for own mobile service, Age 15-19
a majority tends to slightly increase in
H1 2010
the 25+ bracket, which may be a more
suitable age for a contractual agreement. 56% 56%
52%
47%
35%
Person responsible for mobile 27% 25%
21%
charges
Personal payment for mobile charges
increases as teens move into young Germany Brazil UK Russia India US Spain Italy
adulthood. Across the countries surveyed,
personal payment increases on average
thirty percent once mobile users exit their Pay for own mobile service, Age 20-24
teen years. Germany and Brazil are tied H1 2010
for the highest percentage of teens who 88%
84% 82%
say they pay their own bill, while Italy has 80%
the lowest. The US has the lowest rate 66% 65%
of personal payment among ages 20-24, 54%
with only 45 percent of youth in that age 45%
bracket paying for their own service.
13%
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Types of Advanced Data Usage Chinese youth lead in mobile internet usage, US top mobile e-mail users
At 70 percent, young Chinese advanced
data users have a significantly higher Features used in the last 30 days, 15-24
73%
mobile internet usage rate than the rest H1 2010
29% 29%
24% 26%26% 26%
23%
Among European youth, those in the UK 19%
14%
are more likely to use mobile internet, 5% 5% 6% 5% 5% 7% 4%
7%
2% 4% 3% 4%
with over 20 percent more usage than
other European countries. China US Russia Brazil India
SMS and MMS messaging generally skews female, except for China and India
Messaging, Age 15-24
H1 2010
SMS Text Messaging MMS Picture Messaging
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Mobile Youth in Youth ages 15 to 24 make up 20% of population. Half subscribe to
mobile services.
Vietnam
Populations
Twenty percent of the Vietnamese
population is between the ages of 15 Youth Market
and 24, and half of these young people
already use mobile services.
54% 48%
Like their counterparts in other Current users
>24 years old
countries, young people in Vietnam use 20%
more data than average. Nine percent 15-24 years old -24
But when it comes to understanding Vietnamese youth use more advanced data than other age segments
the purchase behaviors of mobile youth Young
Generation Avg. Other Ages
—particularly with regard to service
choices—it is important to distinguish 2009 2010 2009 2010
between teens and young adults.
Teenagers’ decisions are still guided by Multimedia Services 10% 18% 06% 07%
These distinctions are particularly to affect the top-up behavior Promotions become more important when
apparent when we look at how young of teens or better that of their youth have to pay for mobile services
people choose their mobile service. Like parents who actually pay for it. themselves.
most emerging countries, Vietnam is
primarily a prepaid market. That is, unlike But promotions are very Teens Young Adults
the United States where mobile users important to young adults ages
Who Pays Parents Self: Pocket Money
enter into a long-term contract with a 18-24. They will actually wait
for the right promotion to top Amount 100,000vnd/ 50,000vnd is more
particular wireless operator and pay on a each time preferred
monthly basis, Vietnamese mobile users up, or top up even if they don’t
need the minutes just to take Frequency 1-2 times a 2-3 times a month
pay in advance for their mobile service
advantage of a promotion. Their month
and then “top up” their minutes when
these run out. increased price-sensitivity is Promotions Top up on Wait for
because they are now paying for need basis promotions, top up
The parents of Vietnamese teenagers their own mobile service. They even if not needed
tend to be responsible for paying for their tend to spend half as much as in promo period
kids’ mobile services. They tend to spend the parents of teenagers (50,000
vnd) each time, but top up more Source: The Nielsen Company
100,000 vnd once or twice a month
and pay to top up their kids’ phones frequently, perhaps two or three
as needed. Promotions do not seem times a month.
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US Teen Texting Text usage by age
If it seems like American teens are
Q2 2009 - Q2 2010, Customer Value Metrics, National
texting all the time, it’s probably
because on average they’re sending 4000
or receiving 3,339 texts a month. 3500
That’s more than six per hour they’re 3000
awake—an 8 percent jump from last 2500
year. Using recent data from monthly 2000
1500
cell phone bills of more than 60,000
1000
mobile subscribers as well as survey data
500
from over 3,000 teens, Nielsen analyzed
0
mobile usage data among teens in the 13-17 18-24 25-34 35-44 45-54 55-64 65+
United States for the second quarter
of 2010 (April 2010 – June 2010). No QTR 2, ’09 QTR 2, ’10
one texts more than teens (age 13-17), Source: The Nielsen Company
especially teen females, who send and
receive an average of 4,050 texts per
Top reasons for mobile adoption vs. previous year
month. Teen males also outpace other
male age groups, sending and receiving Teens’ Top Reasons for Mobile Adoption
Teen Subscribers (n=3,250/3,128)
an average of 2,539 texts. Young adults
(age 18-24) come in a distant second,
exchanging 1,630 texts per month Text messaging 43%
42%
(a comparatively meager three texts
Safety 35%
per hour). 34%
Number One Reason for Getting Keeping in touch 34%
with friends 36%
a Phone? It’s Not Safety Anymore
Keeping in touch 26%
Texting is currently the centerpiece with family 25%
Voice Calls
text messaging, considering it easier (22 and peaks at age 24, only adults over
All of this texting activity has come at percent) and faster (20 percent) than voice 55 talk less than teens. Teen females,
the expense of voice. Last year, teens calls (though still fun). Voice activity has who are more social with their phones,
texted instead of calling because it was decreased 14 percent among teens, who average about 753 minutes per month,
fun. Now, 78 percent of teens recognize average 646 minutes talking on the phone while males use around 525 minutes.
the functionality and convenience of per month. While voice consumption rises
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Data and Apps are Rising Stars Voice usage by age
Ninety-four percent of teen subscribers Q2 2009 - Q2 2010, Customer Value Metrics, National
self-identify as advanced data users,
1,200
turning to their cell phones for
messaging, internet, multimedia, gaming 1,000
and other activities like downloads. 800
While teen usage does not reach levels 600
of activity seen by young adults, it has 400
increased substantially versus Q2 last 200
year, from 14 MB to 62 MB. This four-
0
fold increase is the largest jump among 13-17 18-24 25-34 35-44 45-54 55-64 65+
all age groups. Much of this boost is led
by males, who are more gadget-savvy QTR 2, ’09 QTR 2, ’10
and consume 75 MB of data, versus 17
Source: The Nielsen Company
MB in Q2 last year. Teen females use
about 53 MB of data, compared to 11 MB
a year ago. National data usage among teens
Q2 2009 vs. Q2 2010
Teens are not only using more data, but
they are also downloading a wider range Reported Application Usage (Use in Last 30 Days)
of applications. Software downloads
among teen subscribers who use apps Picture Messaging/MMS 55%
enjoyed a solid 12 percent increase 62%
in activity versus last year, from 26 40%
to 38 percent. This includes popular Mobile internet
49%
apps such as Facebook, Pandora and 38%
26%
YouTube. Usage of the mobile web has Software downloads
38%
also surpassed activity on pre-installed 38%
games, ringtone downloads and instant 30%
Email 38%
messaging, too. Other mobile activities
like mail and text alerts have also seen 30%
significant growth. Text Alerts 38%
0 10 20 30 40 50 60 70
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Mobile Insights Coverage
In 2010, The Nielsen Company surveyed
mobile consumers in 19 countries,
including the countries listed below. The
sample sizes indicated in the chart reflect
all respondents, not just youth.
Copyright © 2010 The Nielsen Company. All rights reserved. Printed in the USA. Nielsen and the Nielsen
logo are trademarks or registered trademarks of CZT/ACN Trademarks, L.L.C. Other product and service
names are trademarks or registered trademarks of their respective companies. 10/2510
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