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Discover the “Real” Cost of Your Free or Budget Email
Hosted Exchange 2010’s Email and Collaboration Tools Save Money and Boost Productivity
Executive Summary
Email is the single most important application that most businesses maintain:
• The average office worker spends 2.5 hours per day in email.
• Email is the primary file repository for most users.
• Email is the most popular file transport mechanism.
• They don’t synchronize email across multiple devices. That means once you’ve
checked your email in the office, you can no longer access it from your smartphone,
unless you re-forward it to yourself.
• They don’t allow access to co-workers’ calendars. This means scheduling a meeting
requires numerous emails or phone calls that cost your business valuable time and
money.
• They may not provide enough storage for messages, contacts and attachments. So
users must spend time archiving files and messages in another location, or risk
having undeliverable and bounced messages.
• They don’t provide the ability to archive email for e-discovery and compliance. This
can result in serious financial, legal and other consequences.
Using a third party domain name for your email address (e.g., yourname@yahoo.com)
puts your business at risk of being viewed as less credible. Your prospects may ask, “If
a business won’t spend the time to get their own domain, will they be around to provide
service in the future?” Can your business afford this kind of perception?
Another risk to your brand is bounced messages. If your email system is suffering from
an outage or your mailboxes are too small, senders will receive an undeliverable notice.
This not only inconveniences prospects and customers, they may think you are no
longer in business!
• Does your email system bounce messages back to the sender because it’s either
down or your mailbox is full?
• Can you archive messages to keep your inbox organized, and meet e-discovery and
regulatory compliance standards?
• Do you have access to email support 24x7x365 if you have a question or problem?
• Hard drives crash, computers and mobile phones get stolen. Will all of your email
still be accessible if this happens?
If you answered “No” to any of these questions, then it’s time to upgrade to a better
email management system.
• High reliability
Email uptime is essential. Downtime is not only irritating, it can lead to lost business
opportunities, reduced productivity, missed appointments and other negative
consequences for your customers. Hosted Exchange providers typically offer an
uptime guarantee of at least 99.9%.
Some providers also offer customers the ability to choose which regional data center
will be used to house their data. This gives users in different states or geographic
areas access to email services when they need it, as scheduled maintenance
windows typically occur during local off-peak hours.
• Peace of mind
It happens all the time. Your phone can slip out of your pocket or bag, or you
simply set it down and forget, or it gets stolen. With hosted Exchange you can still
access calendars, messages and email from another device like your laptop or web
browser. So you won’t miss appointments, or lose important messages. But hosted
Exchange also offers the ability to remotely “wipe” your mobile device. A remote
wipe sends a signal to your device to remove data instantly. This limits security
threats and the possibility of your information getting into the wrong hands.
Plus hosted Exchange providers also offer customer support to answer any questions
or address email problems. When choosing a provider, look for one with round-the-
clock support so you have access to answers whenever you need them.
In short, as with most other types of services, there is substantial variability in both the
breadth and quality of services offered by hosted Exchange providers. As a result, keep
two things in mind when deciding among providers of hosted Exchange:
• It’s critical for the health of your business and the productivity of your employees to
choose the right provider.
• The cheapest provider does not necessarily provide the greatest value.
About Verio
Verio is one of the first providers of the new hosted Microsoft Exchange 2010, which
offers a robust suite of tools and features to increase productivity and improve reliability
over free or low cost systems. Verio’s hosted Microsoft Exchange 2010 offering includes
all the great benefits of Exchange mentioned above, plus:
o Compliant Email Archiving Service – to use a third party for archiving all
messages in accordance with legal documents and regulations.
o Mail Retention Policy Management – to control the mailbox size and set limits for
users.
o Server Site Selection – choose to host mailboxes in our East coast or West coast
data centers
• Expertise and financial stability – Verio has been delivering business solutions since
1996, and specializes in Exchange implementation.
Full wireless sync of mail, calendar, May need to pay extra to sync
Windows Mobile
contacts, notes, tasks. Remote wipe calendar and contacts via
Support
supported. Activesync. May not sync email.
Full wireless sync of mail, calendar, May need to pay extra to sync
iPhone Support notes, tasks. Remote wipe available calendar and contacts or to perform
with MobileMe account. a remote wipe. May not sync email.
Can create shared folders for email, May be able to create shared
calendars, contacts, tasks and Calendars accessible only on the
Shared Folders
notes. Accessible in Outlook and web. Typically cannot share contact
on the web. folders, tasks or notes.
Verio is the leading provider of web hosting, application hosting and SaaS solutions to
the global SMB market, and a forerunner in implementing the new Exchange 2010 email
system as part of its hosted Microsoft Exchange offerings. As one of the first providers
of this new and improved, feature-rich email and communications platform, only Verio
offers a unique bundle of popular features combined with its 99.999% uptime guarantee
and 24x7x365 support — included for as little as $11.95 a mailbox.
Since 1996, Verio has been committed to offering optimum performance and highly
secure and reliable solutions to both retail customers and its expanding global network
of OEM and viaVerio channel partners. Verio is a wholly owned subsidiary of NTT
Communications, one of the world’s largest telecommunications companies, and owner
of a world-class tier 1, global infrastructure that spans five continents. This financial and
technical strength, combined with business hosting solutions available in nearly 200
countries, makes Verio uniquely positioned to service the needs of SMBs worldwide, now
and in the future. For more information visit www.verio.com/products/saas/hosted-
microsoft-exchange-2010/.
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