$1495 + GST

One-day interactive forum Before 8 April 2011

12 May 2011 Rydges Melbourne (Save $200)

Social media for information sharing

Data management and quality

Timeliness of information sharing

Community engagement for
the emergency services

Hear from our expert

panel of speakers:

NSW Rural Fire Service

Queensland Police Service

National Safety Council of Australia

Department of Defence

Country Fire Authority

.au Domain Administration

Supported By: Media Partners: Produced By:

Part of the proceeds from

this event will be donated
to the Premier's Disaster
Relief appeal to assist
Queenslanders affected
by recent flooding and
Tropical Cyclone Yasi.

w w w. a r k g r o u p a u s t r a l i a . c o m . a u
 Information Sharing and Collaboration
for Emergency Services

Data management and quality

Social media for information sharing

Community engagement for the emergency services

Timeliness of information sharing

Information and knowledge sharing in the emergency services differs from that of other organisations. The nature of
emergency service organisations relies on timeliness, therefore information needs to be readily accessible in times of
necessity and tension. Also, each emergency service organisation has its own system and way of sharing knowledge.
However, these methods don’t always match up with other organisations’ systems, and this creates a conflict when
information does need to be shared and different organisations need to work together.

This one-day forum will focus specifically on the issues at hand when it comes to information sharing amongst
emergency service organisations. It will explore:

The importance of sharing information throughout the emergency services

√√
How social media can be used for quick and effective information sharing
√√
Data quality and the importance of good data management for emergency situations
√√
The benefits of connecting with the community and sharing information with them
√√

Part of the proceeds from this event will be donated to the

Premier's Disaster Relief appeal to assist to help Queenslanders
affected by recent flooding and Tropical Cyclone Yasi.
 One-day interactive forum
12 May 2011, Rydges Melbourne
agenda

8:30 Registration and refreshments 12.45 Networking lunch

9:00 Chairperson’s opening remarks The community and the emergency services
Cory Banks, Executive Knowledge and Business Systems,
Parsons Brinckerhoff
1:45 Interactive discussion: Engaging the community and gaining
information from the public
Information as a valuable asset
Hear a presentation from Lisa Sturzenegger, then join in the
conversation about how your organisation can connect with the
9:15 Encouraging employees of the value of information community.
óó Community websites set up for “Black Saturday” óó Effective ways of getting information from members of the
communities community
óó Benefits of instant access to localised information from óó Maintaining your organisation’s privacy while still connecting
relevant authorities with the community
óó Local content syndication óó Protecting your information from future adversities
óó Examples of communities providing localised emergency óó Examining various approaches to connecting with the
information community
Leonie Dunbar, General Manager, Registrar and CGDN Lisa Sturzenegger, Director Community Safety,
Services, .au Domain Administration Country Fire Authority

10:00 Data analysis, action planning, and decision making across 3:15 Afternoon refreshments and networking
the emergency services
óó Data collection from the field
Data quality and safety information for the emergency services
óó Data analysis across the emergency services
óó Examining the human factors in sharing information and
3:45 Harmonisation of safety laws and the integration with
collaborating amongst the emergency service agencies
emergency services
Geoff Cooper, Senior Analyst, Department of Defence
óó Re-establishing safety governance in the organisation
óó Improving on past practices, and integrating proposed laws
10:45 Morning refreshments and networking
into current and future practices
óó Gaining support from management throughout emergency
Information sharing and social media use
service organisations
óó Harmonisation of safety laws: hinder or help?
11:15 Mini workshop session: Setting up a social media and Web
Gaye Cameron, Senior Consultant, National Safety Council
2.0 strategy for the emergency services
of Australia
The following session will be run as a mini interactive workshop
session. Take this chance to work with other attendees and
Matthew Gould to experience how social media can be used in 4:30 Long term data quality for all the emergency services
your organisation. óó Implementing a data quality strategy for constant good data
óó Putting social media policies in place óó From IT professionals to senior management: ensuring good
óó Resourcing for Web 2.0 utilisation data is constantly produced and maintained
óó Making sure staff members have sufficient training for óó Accessing legacy data quickly and effectively for successful
corporate social media use service
óó The legal risks associated with information sharing via social Graeme Campbell, Project Manager, Integrated Criminal
media Justice (Single Person Identifier), Queensland Police Service
óó Holding information within cloud-based environments
óó Using social media to collaborate with the other services 5:15 Chairperson’s closing remarks and end of interactive forum
Facilitated by: Matthew Gould, Online Systems Officer,
NSW Rural Fire Service
5 way s t o b o o k yo u r p l a c e AT t h i s e v e n t
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Information Sharing and Collaboration for Emergency Services

12 May 2011, Rydges Melbourne

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