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BMC REMEDY ACTION REQUEST SYSTEM COURSE ABSTRACT

BMC REMEDY AR SYSTEM 7.X:


ADMINISTERING – PART 3

COURSE CODE
COURSE OVERVIEW
» RSMG-ARA3-0710 In this course, students learn how to incorporate complex workflow into existing
AR System applications. Through a combination of lecture and lab exercises, students
learn how to create a deployable application, build advanced functionality within that
PRODUCT RELEASE deployable application, and customize it for the Web.
» BMC Remedy Action Request
System v7.1
COURSE OBJECTIVES
» Create deployable applications and apply deployable application features
DELIVERY METHOD 
» Create custom home pages for a deployable application
» Instructor Led Training (ILT) » Build advanced features and workflow for table-list view and table-tree view fields
» Instructor Led Online (ILO) » Build a guide that performs a table loop
» Describe the architecture and uses of the Email Engine and Alert System
» Create View and Vendor forms
COURSE DURATION  » Create relationships between records
» 5 Days » Calculate business time
» Create currency fields and use them in workflow
» Design data-driven approaches to workflow
» Create server-side tables
TARGET AUDIENCE  » Create a filter guide
» Administrators » Create dynamic workflow
» Developers » Use data visualization fields to display reports
» Maintain and manage deployable applications
» Describe the Mid Tier architecture used to deliver AR System applications to the
Web
PREREQUISITES
» Define the Web application development process
» BMC Remedy AR System 7.x: » Customize Standard and Web-Alternate views to create a custom Web interface
Administering – Part 2 » Identify the standard access methods used to access a Web view
» Create direct access URLs

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service
marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © 2006,2009 BMC Software, Inc. All rights reserved.

For additional information about BMC Educational Services please visit us at


www.bmc.com/education.
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BMC REMEDY ACTION REQUEST SYSTEM COURSE ABSTRACT

BMC REMEDY AR SYSTEM 7.X:


ADMINISTERING – PART 3
COURSE ACTIVITIES
COURSE MODULES
» Lecture
1 CREATING DEPLOYABLE APPLICATIONS 2 CREATING CUSTOM HOME PAGES
» Customer Case Study
» Planning Applications » Defining a Custom Home Page
» Module Level Quizzes » Creating Roles » Using the AppSubset Field
» Interactive Labs » Creating a Deployable Application
» Identifying Course Examples
3 ADVANCED FEATURES OF TABLE FIELDS 4 CREATING GUIDES
CERTIFICATION PATH  » Reviewing Table Fields » Describing Guides
» Creating a Dynamic Qualification » Creating Table Loop Active Link Guides
» This course is part of the BMC » Creating a Dynamic Table » Refreshing Tables
Remedy AR Skilled Professional
5 CREATING RECORD RELATIONSHIPS 6 DESIGNING DATA DRIVEN APPROACHES
Certification Path » Describing Record Relationships » Enforcing Service Level Agreements
» Implementing a Parent/Child Record » Defining Escalation Levels
Relationship
DISCOUNT OPTIONS 7 IDENTIFYING THE EMAIL ENGINE AND 8 IDENTIFYING ADVANCED FORMS
» Take advantage of a significant ALERTS
discount off packaged curriculum » Identifying the Email Engine » Describing View Forms
» Identifying the Alert System » Describing Vendor Forms
for individual participants by
» Creating Alert Workflow » Describing Advanced Join Forms
purchasing a Learning Bundle » Describing Access Points
9 CREATING CURRENCY FIELDS 10 USING DYNAMIC GROUPS AND
» Have multiple students? Contact WORKFLOW
us to discuss hosting a private » Describing Currency Fields » Approving Requests with a Dynamic Group
class for your organization » Using Currency Fields in Workflow » Creating Server-side Table Fields
» Describing Web Services » Describing Dynamic Workflow
» Contact us for additional » Creating Event-Based Workflow
information  11 IMPLEMENTING BMC REMEDY AR SYSTEM 12 MANAGING DEPLOYABLE APPLICATIONS
7.X FEATURES
» Creating Tree View Table Fields » Identifying Administrative Tasks
» Implementing Navigation Fields » Migrating Deployable Applications
» Creating a Data Visualization Field
» Describing Business Time Forms
13 DEVELOPING WEB APPLICATIONS 14 CREATING WEB VIEWS
» Identifying the Benefits of Web » Configuring Standard Views for the Web
Applications » Creating Web-Alternate (Fixed) Views
» Describing Web Application » Accessing Web Views and Applications
Implementation
» Understanding the Web Development
Choices
» Defining the AD3 Web Applications
» Describing Mid Tier Architecture
» Identifying Mid Tier Benefits
» Identifying the Components of the Mid
Tier
» Describing Mid Tier Processing

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service
marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © 2006,2009 BMC Software, Inc. All rights reserved.

For additional information about BMC Educational Services please visit us at


www.bmc.com/education.
2
BMC REMEDY ACTION REQUEST SYSTEM COURSE ABSTRACT

BMC REMEDY AR SYSTEM 7.X:


ADMINISTERING – PART 3
COURSE ACTIVITIES
COURSE MODULES (CONT)
» Lecture
15 ACCESSING WEB APPLICATIONS 16 CUSTOMIZING WEB APPLICATIONS
» Customer Case Study
» Describing the Types of Web View Access » Defining Workflow for the Web
» Module Level Quizzes » Identifying the Standard Access Methods » Identifying Web Behavior
» Interactive Labs » Identifying the Direct Access Methods » Creating Custom Style Sheets
» Describing a Direct Access Example
» Identifying Custom Login Methods
CERTIFICATION PATH  » Creating an Application Logout

» This course is part of the BMC


Remedy AR Skilled Professional
Certification Path

DISCOUNT OPTIONS
» Take advantage of a significant
discount off packaged curriculum
for individual participants by
purchasing a Learning Bundle

» Have multiple students? Contact


us to discuss hosting a private
class for your organization

» Contact us for additional


information 

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service
marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © 2006,2009 BMC Software, Inc. All rights reserved.

For additional information about BMC Educational Services please visit us at


www.bmc.com/education.
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