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TELPAR LAUNCHES UPDATED

WEBSITE
Telpar has launched an updated and enhanced
corporate website, www.telpar.com, to help
customers learn about kiosk and receipt printer TELPAR SELECTED AS SEIKO
solutions and services. This website offers a
more user-friendly layout as well an updated DISTRIBUTOR
look and expanded product offering and
description. An enhanced Technical section Seiko has selected Telpar to be one of its US
features technical FAQ ‘s and helpful technical printer and printer mechanisms distributors.
bulletins as well as product selection guides. Telpar is excited to be able to offers its customers
This section provides step-by-step how to an expanded product line of Seiko products. For
solutions for printer and paper problems. complete details visit www.telpar.com or contact
our sales team.

The APU-9000 C Series of Kiosk printers that


offer extreme operating tem-
perature ratings and support for
thicker media make it the ideal
ticket or receipt printer for both
indoor and outdoor environ-
ments.

The sleek new small footprint


Additionally, new sections have been added to design ensures easier integration in retail, self
the web including; a Customer Example checkout, healthcare, hospitality and banking self
section highlighting customer’s real life service applications.
applications utilizing Telpar printers in
innovative ways; a printer applications guide
and consumables and accessories sections. The DPU-D2/ D3 Panel Mount
The Contract Manufacturing portion of the printer Units offer Windows Driv-
Website includes details of Telpar’s ers in XP and Vista as well as
manufacturing and engineering outsourcing printing speeds up to 100 mm/sec.
capabilities featuring its design engineering,
software development, product assembly and
kitting offerings. The CAP9000 and LTP9000
Series of 24V Print Mechanisms
Targeted for Kiosk and receipt printing industry, allow for outdoor printing applica-
Telpar’s new website is a single-source for a tions that demand rugged technol-
variety of information, including downloadable ogy for unforgiving environments.
brochures, application guides, and articles. They support 2 to 4 inch print
widths.
To learn more about Telpar printing solutions,
please visit www.telpar.com
North America
MEET OUR SALE TEAM
At Telpar we take a consultative approach to our
customers’ projects. Our sales team has years of
experience built on helping thousands of customers Eastern Canada, Mexico, Latin America
deliver printing solutions that work. We pride our-
selves on our ability to respond to your require-
John Gomersall
ments. Let our expert printing solutions staff help
you determine the correct printer for your applica- OEM Regional Manager
tion. Direct: 401-294-4132
Fax: 866-483-1979
Cell: 401-932-9270
john.gomersall@telpar.com

USA Western Canada (Manitoba westward)

Terry Cooper
Eastern Region in the USA 800-872-4886 press 1 and then 1
(AL, CT, DC, DE, FL, GA, KY, MA, MD, Direct: (972) 562-0654
Fax: (972)-547-6487
ME, MS, NC, NH, NJ, NY, OH, PA, RI, Cell: (214) 914-5482
SC, TN, VA, VT) terry.cooper@telpar.com

John Gomersall
Eastern OEM Sales Manager
Direct: 401-294-4132 International
Fax: 866-483-1979
Cell: 401-932-9270
john.gomersall@telpar.com
Asia & Pacific Rim

Western & Central Regions in the USA Terry Cooper


(AK, AR, AZ, CA, CO, HI, IA, ID, IL, IN, Western OEM Sales
KS, LA, MI, MN, MO, MT, ND, NE, NM, Manager
NV, OK, OR, PR, SD, TX, UT, WA, WI, 800-872-4886 press 1 and then 1
Direct: (972) 562-0654
WY)
Fax: (972)-547-6487
Terry Cooper Cell: (214) 914-5482
Western OEM Sales Manager terry.cooper@telpar.com
800-872-4886 press 1 and then 1
Direct: (972) 562-0654
Fax: (972)-547-6487
Cell: (214) 914-5482
terry.cooper@telpar.com

Order Entry / Sales Support


British Isles, Europe, Africa
Kathy Patrick
Direct: 603-742-7095 X227
John Gomersall
Fax: 603-742-9938
Eastern OEM Sales Manager
Kathy.Patrick@telpar.com
Direct: 401-294-4132
• Customer Inquires
Fax: 866-483-1979
• Process Customer Orders
• RMA and Depot Repair Requests
Cell: 401-932-9270
• Sales Support
john.gomersall@telpar.com
NEW PRODUCT RELEASES
MTP7632 MPT7582
The MTP-7632 is a 3 inch printer that features; The MTP-7582 is a 8 ½ inch (216mm) thermal printer
USB, serial and parallel interface connectivity, print delivers print speeds up to 4.9 inches per second
speeds up to 5.9 inches per second allowing for (125mm/s) and offers both Linux and Windows print
increased productivity in a wider range of self ser- drivers. This new printer has USB, serial and parallel
vice and kiosk printer applications; including receipt connectivity options that allow for even easier inte-
ticketing, parking systems, vending, gaming, ATM, gration and increased productivity in a wide range of
as well as many remote printing environments. self service and kiosk printer applications including;
way finding, product information, mapping, multime-
The MTP-7632 thermal printer dia kiosks, gift registry, financial statements, pharma-
supports a print resolution of both ceutical data, and remote printing applications.
203 dpi with print speeds up to 5.9
inches per second (150 mm/s) and The MTP-7582 thermal printer supports a print reso-
300 dpi with print speeds up to 3.9 lution of both 203 dpi with print speeds up to 4.9
inches per second (100 mm/s). inches per second (125mm/s) and 300 dpi with print
The printer has both horizontal and speeds up to 3.9 inches per second (100 mm/s).
vertical paper roll configurations
allowing for use in a wider array of Print drivers are available for Linux, Windows 98,
enclosure designs. 2000, NT 4.0, Server 2003, XP, Vista and Windows
XP Embedded and to maximize the MTP-7582
The printer is available with or without a built in configuration versatility, a flash memory allows stor-
auto cutter that provides a full cut or partial cut (for age for; print logos, bar codes, graphics, customer
non presenter models). Sensors indicate Out Of specific text, and website pages. The MTP-7582
Paper, Black Mark (For Top Of Form), Paper Low, firmware can be reflashed with upgrades when con-
Print Head Up, Cutter Jam And Document still in nected to a host PC
document presenter.
The versatile paper
The MTP- 7632 paper cutter has an operational life roll positions of both
of 1 million cuts. Paper options include continuous horizontal and verti-
rolls and marked paper. Maximum paper roll outer cal mechanical orien-
diameter 254 mm with a paper width of 82.5 mm. tation offer more
Options include document presenter and paper design flexibility.
delivery bezels. To meet the needs of
various applications,
Telpar printers come complete with Windows driv- the printer accommo-
ers, enabling users to easily print graphics, text, dates up to an 8 ½ “
barcodes, from Windows applications and other Wide X 8” diameter
prevalent programs. Print divers are available for roll of continuous
Windows 98, 2000, NT4.0, Server 2003, XP and paper that allows up
Vista. to 1100 (8 1/2" X
11" (216 Mm X 79.4
The thermal printer also has a flash memory allow- Mm)) Sheets Per
ing it to store and print logos making it a great Roll. Paper options
choice for applications like hospitality, retail, ticket- include continuous
ing and coupons. The printer firmware can also be rolls, folded paper
re-flashed with upgrades when connected to a PC. and marked paper.

Available immediately, the MTP-7632 comes in The MTP-7582 includes a guillotine paper cutter
either USB only or serial and parallel. rated at 500,000 cuts.

Other printer features include a flip-up print head ac-


cess design, easy-load paper system to facilitate pa-
per roll replacement. Several sensors provide paper
low, out of paper, top of form, document in presenter,
print head up, dropped document and cutter jam.

Available immediately, the MTP-7582 comes with


three interfaces: USB, Serial, and parallel.
NEW PRODUCT RELEASES
Printer Mechanisms
Printers
APU-9000C Series Kiosk Low Voltage LTPD and CAPD Printer Mecha-
Printers nisms
This printer is ideal for ticket • 2" and 3" print width models
and receipt printer applications • High speed printing (up to 100 mm/second)
(up to 155 µm thickness). With • Choice of horizontal and vertical orientations
its heavy duty design
• EZ-OP clamshell and auto-loading paper replace-
(minimum 150 km printing and
ment options
1 million cuts), it comes in both
• Platen latch for better shock absorption
2 and 3-inch print width mod-
• Built-in auto-cutter (CAPD models)
els.
• Ideal for medical devices and other portable print-
Other features include: ing applications.

• High speed printing (250 mm/second)


• Extreme temperature (-20 to 60 degrees C)
• Optional looping presenter for added reliability
• USB, Serial, and Parallel interfaces
• Windows® XP/Vista, Linux, and OPOS drivers
available
24V LTPD and CAPD Printer Mechanisms
• 2" and 3" print width models
APU-9000B Kiosk Printer • Choice of horizontal and vertical orientations
• Heavy duty design (minimum 150 km printing • EZ-OP clamshell-style paper replacement
and 1 million cuts) • Platen latch for better shock absorption
• 3" print width • Available built-in auto-cutter (CAPD models)
• Supports 10" diameter paper roll • Ideal for medical devices, POS systems, and
• Up to 200 mm/sec print speed more.
• Choice of USB and Serial interfaces

Panel Mount Printers

DPU-D Series Panel Mount Printers


• Complete embedded printing solution for faster LTP9000 and CAP9000 24V Printer Mechanisms
integration • High speed printing (up to 250 mm/sec)
• Choice of 2" and 3" print widths • Heavy duty design (minimum 150 km printing and
• Smaller footprint supports greater portability 1 million cuts)
• Up to 100 mm/second print speeds • 2-4” print width models
• Easy to use • Small footprint
• Choice of USB, Serial and Parallel interfaces • Extreme temperature support (-20° to 60°C)
• Ideal for self-service applications
• Built-in auto-cutter available (CAP models)
Incorrect paper is being used: Simply put, if the
How to Solve Paper Jams paper being used in the printer system does not
match the stated paper specification for that printer,
There are five factors play a significant role in you increase the probability of paper jams during op-
most paper jams: eration. For example, paper that is slightly too thick,
too wide, not wide enough, etc, may not feed through
Obstructions in the paper path: If the paper can- the printer straight or smoothly. Reference the user
not smoothly travel its designed course through the manual for your printer to determine the correct
printer system, then you will probably experience paper specification or Telpar paper part number for
some type of jamming problem. Anything that your printer.
physically impedes smooth paper travel in a printer
system is called an obstruction, and obstructions will Inoperable document cutter or damaged cutter
typically result in a paper jam. blades: If the cutter blades do not fully open to allow
the paper to freely pass from the printer mechanism
A common obstruction issue involves printer paper through the cutter section, then the probability of a
making contact with an enclosure in which the paper jam is near 100% (assume you’re going to
printer is housed. Printer enclosures, such as a ki- have a jam!). Usually if the cutter blades cannot
osk system, provide an opening for the paper from open or close all of the way, the printer will report that
the printer to pass through so the customer may a cutter error has occurred, or at least report that a
remove the document. If the printer and enclosure general error has occurred. By the time the printer
opening are not aligned correctly, the paper may reports a problem due to a cutter fault, however, a
bump into or rub against the edge of the enclosure significant paper jam may have already developed.
and cause a jam. Therefore, careful consideration
must be given to the printer / enclosure design to Some reasons for the cutter blade not fully opening
eliminate printer jams due to obstructions. or closing during a printing process are due to a
faulty sensor / switch assembly in the cutter section,
Also, if your printer has a Document Presenter op- a component failure on the control board related to
tion, then you MUST allow enough space below the cutter operation, or perhaps a bur or other physical
presenter section so that the paper loop, which will defect on the cutter blade(s) which does not allow
form below the presenter, does not contact any- one blade to move freely past the other. Dull blades
thing. may also cause a problem if they can not completely
cut the paper across its entire width (or if they can
Misalignment of the paper path: All Telpar not cut the paper at all!).
printer systems provide a means to hold a supply of
paper within the printer. The paper support mecha- If, after clearing one jam, future jams frequently oc-
nism within the printer usually consists of a remov- cur, check the cutter section for residual paper cut-
able or fixed paper spindle, which connects to the tings which may be blocking the cutter pathway and
printer chassis and supports a paper roll. Telpar clear them out of the way.
printer systems are designed to keep the
paper path aligned with the printer / cutter mecha- NOTE: FOR MAXIMUM SAFETY, ALWAYS SWITCH
nism’s entry-way when the printers’ built-in paper OFF POWER TO THE PRINTER WHEN HANDELING A
support system is properly used. Correct alignment CUTTER MECHANISM! NEVER TRY TO PRY THE CUT-
requires that the horizontal distance between the TER BLADES APART – YOU MAY DAMAGE THE CUT-
paper edge anywhere along its path of travel and a TER!
fixed reference parallel to the paper edge does not
change (usually small tolerances are acceptable). Customer pulls the paper before the printer is
done printing or cutting: If the customer is allowed
Kiosk designs, or other custom printer enclosure to make physical contact with the document exiting
designs, often require a method of supporting the the printer while printing is in process, there is always
paper supply outside of the printer system. In this the possibility that the customer’s interaction may be
case, the design no longer uses the printer’s internal disruptive enough to cause a paper jam. This often
paper support, but relies on a support mechanism occurs if the customer yanks or pulls the exiting
external to the printer. Many paper jamming prob- document before the printing / cutting process is
lems associated with an external paper support complete. Therefore, careful consideration must be
design are due to misalignment issues where the given to the printer / enclosure design to prevent pa-
external paper support mechanism is not perfectly per jams due to customer interaction.
aligned with the printer at the onset or eventually
goes out of alignment over time. Therefore, careful Many Telpar thermal printers offer a presenter option
consideration must be given to the design of an ex- which is designed to prevent the customer from hav-
ternal paper support mechanism to eliminate printer ing access to the document until the document has
jams due to misalignment. been fully printed and cut. After the printing process
has been completed, the presenter mechanism pre-
sents the document to the customer.
Service Offerings Why Telpar is the Right Choice
Telpar offers different response options so that cus-
tomers are able to select the support plan that will • Telpar has been offering innovative-printing
support their business objectives by insuring the solutions for over 30 years.
highest equipment availability possible.
• Telpar will provide printer function and configura-
Our full service approach provides customers with tion knowledge for your printing solution
many options designed to meet their business
needs: • Telpar understands the complexity of the Printing
Solution in the context of the current and future
• Standard & Extended Warranty IT infrastructure
• Telephone and email Technical Support
• Time and Materials • Telpar inherently has the ability to quickly identify
• Fixed Cost and address the key issues that will mostly likely
• Online manuals impact the project success. ensure seamless
• Online printer drivers integration.

• Telpar will provide a turnkey printing solution to


your organization, which includes, consulting,
Important Phone Numbers hardware, ongoing support, and consumables.

Contact your Account Manager • Telpar has the ability to provide companies with
a complete solution for their printing projects.
800-872-7237
fax: 603-742-9938
Let our expert printing solutions staff help you deter-
Product returns, repairs and warranty mine the correct printer for your application.
repairs(800) 872-4886
Gain a competitive advantage with Telpar’s printers
Technical support
800-872-4886.
For more information
Important Dates and Events

Kioskcom Tradeshow TELPAR


November 10-11, 2009
Jacob Javits Convention Center
187 Crosby Road
New York, NY Dover, New Hampshire
03820
Booth 618
Telpar will be showcasing its newest product offer-
ings. Stop by and see this equipment in action.
Tel: 800-872-4886
603-742-7095

Web: www.telpar.com

Email: info@telpar.com

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