Professional Documents
Culture Documents
STEWARDESS
EFI PUSPITASARI
VIA REGULAR
MATARAM UNIVERSITY
2010
STEWARDESS
Stewardess or Flight Attendant is a person who assists and attends to the needs of
passengers on commercial flight. To know more about the job of a stewardess, here are some
Hometown : Mataram-NTB
A. JOB DESCRIPTION
The main responsibilities of a stewardess are service and safety. A stewardess has to keep
passengers’ safety by telling the passengers any prohibition when they are on flight.
Stewardess also has to manage how to make all passengers feel comfort on the aircraft by
giving good services to them. These responsibilities should be allowed by all stewardesses
because these responsibilities are the important point to make the passengers enjoy use Lion
Air as their transportation to go somewhere. Below are the list of duties and responsibilities of
Note: FA1 :
PAX :
PSU :
B. LANGUAGE FUNCTION
There are a lot of words, phrases, terms and expressions are commonly used by a
stewardess on an aircraft. Here are some phrases that usually used by stewardess; take off,
landing, board, on board, boarding, runway, aisle, taxi. Here are the explanation of them.
Take off is a term used in the flight when the aircraft is ready to fly.
Board is a term
On board is a term
Boarding is a term
Runway is a term
Aisle is a term
Taxi is a term
To understand the use of words, phrases, terms and expressions that commonly used by
stewardess, below are the description on situation and the use of them.
1. Boarding Announcement
In boarding announcement, a stewardess has to give a welcoming greeting when the passengers
are entering the plane. There is the boarding announcement that stewardess should say:
For safety reason, please put your cabin luggage’s under your seat or in the over head rack.
Please ensure that your cabin luggage’s are prohibited in the escape route and the
emergency exits, if you have any difficulties in putting your cabin luggage’s, our flight
When the passengers are already get into the aircraft, the stewardess have to welcoming them
with the information about the aircraft. She also must tell the passengers about regulation and
prohibition on the aircraft. Here is what a stewardess should say in Welcome and Flight
Information section.
Welcome on Board LION AIR B.737, Flight Number JT …. With destination to ….. and will
transit to …… The flying time to ….. will be approximately ….. hour/hours and ….. minutes,
and this aircraft will be flying with the altitude of ….. feet above sea level.
We would like to inform you that this is a No Smoking Flight. (smoking is allowed after the
Please fasten your seat belt. Put your seat back in the upright positions, return your arm
rest and lock your tray table in place before taking off.
If you need any assistance, please do not hesitate to call our Flight Attendant.
On behalf of LION AIR, the pilot In Commands for today is Captain ….. and all the crew
3. Safety Demonstration
After Welcome and Flight Information section, the stewardess has to demonstrate the safety
demonstration. In safety demonstration, there are lots of phrases and expressions that a
Ladies and Gentlemen. May we have your attention please. According to the Civil Aviation
Safety Regulation, our Flight Attendant will show you and demonstrate how to use of the : Seat
belt, Oxygen Mask, Emergency Exits, Live Vest and Safety Card.
At this time your seat belt must be fasten. To fasten the seat belt. Attached the two buckle
flap together. To tighten, pull the straps. To unfasten the seat belt, lift the buckle flap.
Should there be a sudden drop in cabin pressure, the oxygen mask like this will appear
within reach. Pull the mask toward you for the flow of oxygen and don the mask, covering
nose and mouth. Adjust the headband, then breath normally. Passengers travelling with
children, or with person reduce mobility should put on their own mask first then help them.
This aircraft is equipped with escape patch light, these lights will illuminate in emergency
The life vest is under your seat and it is only for use in emergency water landing and please
How to use it: Put the life vest on, and fasten straps tightly.
To inflated the life vest pull firmly the two red tabs, the life vest can also be inflated by
blowing into the two rubbers tubes, the lamp will light up if the battery plug is pulled out
under water. Inflate the life vest before you leaving the aircraft through the emergency exit
doors and inflate life vest on the wing just after leaving the aircraft through the emergency
exit windows.
Finally, in the seat pocket in front of you, you will find the instruction card on the
emergency procedures, please read this card carefully before take off.
In short while we shall be taking off / landing, for safety reason the cabin lights will be dim
shortly. For passengers who wishes to continue reading, you may switch on the reading
Thank you.
5. Final Preparation
Final approach for take off / landing, may we remind you to fasten your seatbelt. Thank you.
Within a few minutes, we shall be landing at …. the airport of …. The local time is ..…
(am/pm)
Please return to your seat, fasten your seat belt, put your seatback in upright position,
returning your armrest and lock your tray table in place. Please ensure your cabin luggage
and your handbags are secure in under your seat or overhead rack. Please remain seated
after landing until the fasten seat belt sign has been switch off and this aircraft is stationary.
Thank you.
7. Bad weather
We are flying in turbulent weather condition, please return to your seat and fasten your
Putri Paradisa Hakim is a woman who works as a stewardess at Lion Air. She has been
worked with Lion Air for 3 years. She took a stewardess education for one year in 2007 at
Jogjakarta and in 2008 she has started to work at Lion Air as a stewardess. There are lots of
experiences that she got since she works as stewardess. What she likes about the job as a
stewardess is she can know many people and characters of people. When she does her job, it has
been her responsibility to learn every character’s of passengers to ease her doing services to
them. On the other hand, she can travel in many big cities where the aircraft stop. A stewardess
has to take a rest for one day before they back to other route of flight. She use this chance to go
travel and shopping. The total amount of stewardess’s salary is also making her get a pleasure for
work as a stewardess.
However, there also many experiences that she dislike working as stewardess. First, it
will be easier to get physically tired on an aircraft. Air pressure on the certain high makes her
condition easier to feel tired. Second, a stewardess has to be more patient to face passengers`
complaint who are stubborn. A stewardess also becomes a partner for passengers to express and
D. PERSONALIZATION OF STEWARDESS
Stewardess is a quite interesting job. This job needs a biggest carefulness, especially on
the management flight. I take a view that this job should done under strict procedure as well as
detailed commands.
I think become a stewardess is interesting because using stewardess’ uniform will make
someone looks more graceful. Since I like travel and shopping, I think being a job as stewardess
is very suitable for me because I can travel to many big cities which are not only in Indonesia but
However, I will make a difficult consideration to decide that I will work as a stewardess.
If I view this job from safety side, having a job as stewardess is very scary. Spending every time
of work at altitude of 33.000 feet above sea level is very dangerous. It is a little chance for ones
to be safe If there happens such an unexpected matter on the aircraft. In addition, I am a person
with a high level of emotion. It is hard for me to be patient if there is a person who is angry with
stewardess tidaklah cocok untuk saya. Saya rasa jika yang saya bekerja sbg pramugari hanya
karena saya suka jalan” and travelling, saya bisa melakukan itu dengan memiliki pekerjaan yang
lain.