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John Smith

Address: 2701 Suedparkallee, 81671 Munich, Germany


Email: Jsmith@gmail.com

Academic June 2009 Siemens AG Munich, DE


Experience  Received a Project Manager Certificate.
 Course focused on developing leadership and management skills in order to lead
a team socially and technically through long and short-term projects.
 Course included practical and theoretical training demonstrated using an example
project.

Aug. 2008 Siemens AG Munich, DE


 Received a Team Project Management Certificate.
 Course focused on developing team skills in order to carry out long-term and
short-term projects.
 Course included practical and theoretical training demonstrated using an example
project.

Sept. 2002-June 2005 Siemens AG Cologne, DE


 Received a professional training title as IT- Systemelektroniker.
 Program focused on information and telecommunication technology.
 Program included Siemens field experience, Siemens on-the-job training, and
Georg-Simon-Ohm Berufskolleg vocational training.
 Topics of program included planning, installing, and maintaining customer
specific IT systems, analyzing, detecting, and solving errors in IT systems,
consulting and training the customer on his IT systems, planning long-term
projects, presenting to the customers and management, working in a team under
pressure of dead-lines, and speaking business English.

Aug. 1999-June 2002 RWE AG Oberaußem, DE


 Received a WRF certificate.
 Learned how to handle metal using welding, drilling, filing, and planning
techniques
 Learned how to construct electrical installations from the ground up
 Learned how to work safely around heavy machinery and electronics

Aug. 1996-June 2002 Albert-Einstein-Realschule Oberaußem, DE


 Received a Fachoberschulreife Degree.
 Concentrated in Technique
 Graduation date: June, 2002

Work Experience Siemens Enterprise Communications GmbH & Co. KG, Munich, DE

Subproject Manager of Technical Support, Feb. 2009-Present

 Lead a team which provides level 3 global vendor support for VoIP telephones

 Run test automation for VoIP telephones


 De-escalation and onsite support of hot and focal accounts

 Maintain and update the Wiki internet page of Siemens Enterprise


Communications GmbH & Co. KG

Siemens AG, Munich, DE

Technical Support Specialist , Sept. 2005-Feb. 2009

 Provide level 3 global vendor support for VoIP telephones

 Reproduce, test, and analyze errors reported by the customers

 Maintain the IT equipment within the test laboratories

 Perform regression tests on new software for VoIP telephones

Siemens AG, Cologne, DE

Customer Onsite Service-man , June 2005-Sept. 2005

 Install and maintain telecommunication systems at customer sites

Huferman, Oberaußem, DE

Plumber Internship, Feb. 2001-April 2001

 Install, maintain, and repair damages in radiators, boilers, heaters, toilets, and
pipes associated with all four

 Strong English and German language skills


Skills
 Good organizational and time management skills

 Excellent customer service and intercultural skills

 Confidence in my ability to communicate well with others

 Strong leadership skills

 Crisis management skills

 HTML programming skills

 Proficient use of Microsoft Word, Excel, PowerPoint, and BMC Remedy

 Professional knowledge of Windows XP and Windows Server Addition

 Strong working skills with Mac OS X and Linux

 Professional knowledge of Siemens HiPath and OpenScape systems

 Professional knowledge of LAN infrastructure of Cisco, HP, and Enterasys

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